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★★★★★ Jessica Hatala

I have an "ok" experience when I visit Byers service department. The pros: they are always courteous and timely with the work. They also provide a Lyft if the service is going to take a long time so I don't have to wait at the dealership. This last time, I needed the ignition button replaced on my 2017 used car. It is a Certified Pre | Read Full Review

9/14/2021 12:00:00 AM | Google

★★★★★ Brandon McClendon

Be cautious when buying from Byers the customer service isn’t what it use to be years ago, the reliability of the Volkswagen Atlas is terrible I have 2 babies and have been on the side of the road twice in less than a year because of engine manifold issues, oil leaks and Coolant/Antifreeze leaks. Shop at your own risk! | Read Full Review

9/12/2021 12:00:00 AM | Google

★★★★★ charolett whightsel

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9/11/2021 12:00:00 AM | Google

★★★★★ Rocco V

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9/11/2021 12:00:00 AM | Google

★★★★★ christina stacy

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9/11/2021 12:00:00 AM | Google

★★★★★ Joseph Smith

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9/10/2021 12:00:00 AM | Google

★★★★★ IRIS SHERIDAN

They solved my problem at a very reasonable price. Thanks so much! Miss V will be visiting Byers Volkswagen next time she has any issues in the future. | Read Full Review

9/3/2021 12:00:00 AM | Google

★★★★★ Bruce Jeffreys

Never have a problem with folks at Byers. Jeremy in service always makes us feel at home and comfortable with all work performed! Good job | Read Full Review

9/1/2021 12:00:00 AM | Google

★★★★★ Teresa Huffman

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9/1/2021 12:00:00 AM | Google

★★★★★ Jason George

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9/1/2021 12:00:00 AM | Google

★★★★★ Lisa Gartin

Wait was a bit long for an oil change. Otherwise, everything was fine. | Read Full Review

9/1/2021 12:00:00 AM | Google

★★★★★ Brian Graham

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8/28/2021 12:00:00 AM | Google

★★★★★ Ted Sherron

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8/27/2021 12:00:00 AM | Google

★★★★★ Lena Dodley

Not sure yet. My engine light came on a few hours after I got my car service. | Read Full Review

8/27/2021 12:00:00 AM | Google

★★★★★ James Metz

Excellent service and very professional service….the BEST! | Read Full Review

8/25/2021 12:00:00 AM | Google

★★★★★ Monica Merriman

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8/25/2021 12:00:00 AM | Google

★★★★★ Kadisha White

Fast, efficient and friendly! I called with a concern and they got me in that same day even though it was such short notice. Really appreciate the customer service I receive when I'm there. | Read Full Review

8/25/2021 12:00:00 AM | Google

★★★★★ John Reehil

Everyone was courteous and quick, but at the end of the day nothing was fixed and it didn’t appear as if anything was really done to attempt to fix my vehicle with less then 1500 miles on it. Now I am at the mercy of VW corporate for an answer of what to do. Seems reasonable, but also seems unreasonable to deal with no infotainment s | Read Full Review

8/24/2021 12:00:00 AM | Google

★★★★★ Ashlie Cover

I was close to buying a vehicle from there, did the credit and the vehicle I was trying to get already got sold because of poor communication. I ended up getting nothing. They didn’t even help me try to find something else after that. | Read Full Review

8/23/2021 12:00:00 AM | Google

★★★★★ Dylan Muhlenkamp

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8/21/2021 12:00:00 AM | Google

★★★★★ Service Department

There is an awesome and professional group of people in the Byers VW Parts Department. We encountered an installation difficulty with a re-designed OEM VW part which our shop purchased from Byers VW. We were able to reach out to the Byers VW parts department, explain the situation to them and in no time they provided us with the modi | Read Full Review

8/21/2021 12:00:00 AM | Google

★★★★★ David Ickes

Had our 2016 Passat in for its annual oil and filter change. As always they took very good care of our car, including airing the tires up to proper inflation, topping off all fluids, and then washing the car afterwards! We have had all of our service completed at Byers Volkswagen since first buying the car in 2016. They have never fa | Read Full Review

8/19/2021 12:00:00 AM | Google

★★★★★ 3 Pedal Vlogs

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8/19/2021 12:00:00 AM | Google

★★★★★ Farrisdagmar

No appointment, they fixed my tire puncture right away. It was an emergency, I called and they told me to come on in. Did not charge me! | Read Full Review

8/19/2021 12:00:00 AM | DealerRater

★★★★★ Elise Zimmerman

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8/18/2021 12:00:00 AM | Google

★★★★★ Michael Paul

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8/18/2021 12:00:00 AM | Google

★★★★★ McKinley Shawver

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8/17/2021 12:00:00 AM | Google

★★★★★ melhotti23

This is the third car I have purchased from Buyers Imports and each time it has been a good experience. I would recommend them to my friends and family. Derek Hall treated me right and I will go to him again. | Read Full Review

8/17/2021 12:00:00 AM | DealerRater

★★★★★ Cynthia Jones

The Porsche service team is always helpful, knowledgeable and cares about me and my car. I drive out of my way to have service done at Byers because of the service team. | Read Full Review

8/16/2021 12:00:00 AM | Google

★★★★★ Ryan McGowen

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8/16/2021 12:00:00 AM | Google

★★★★★ Jon W

I simply need to cancel/refund the gap coverage I bought from them because I could get it for a fraction of the cost through my insurance company (SHOCKER). I was ignored and had to jump through unnecessary hoops to get it done. Nice and respectful when your buying but once it's done you better hope you don't have a problem. An extra | Read Full Review

8/16/2021 12:00:00 AM | Google

★★★★★ Bethany Rhodes

I will be a very loyal customer. Just made an appointment for the second time to check an engine light and do do a thorough inspection. I not only got great exception service, but Jeremy went above and beyond to help explain services etc. needed for my daughters car. This is everything to me I can trust and depend on a dealership. | Read Full Review

8/15/2021 12:00:00 AM | Google

★★★★★ Brody Payton

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8/13/2021 12:00:00 AM | Google

★★★★★ Rebecca Gabriel

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8/13/2021 12:00:00 AM | Google

★★★★★ AAA>Legacy

They always seem to make time to service my car when I need it . That’s saying a lot because I work a hectic schedule and they always accommodate me nicely. As well as can be expected | Read Full Review

8/13/2021 12:00:00 AM | DealerRater

★★★★★ Rjmatz

Clean and prompt service no issues happy to answer any and all questions on service or sales | Read Full Review

8/11/2021 12:00:00 AM | DealerRater

★★★★★ Jonathan Eubanks

They were awesome. Very helpful. Glad I bought a VW! | Read Full Review

8/11/2021 12:00:00 AM | Google

★★★★★ Pettit.c.m

Got my 60,000 mile review, great treatment, and my car runs like new. It was great dealing with them. Very satisfied! | Read Full Review

8/11/2021 12:00:00 AM | DealerRater

★★★★★ C B

SERVICE!!!!! This is the place VW themselves would take their cars to be serviced. Tim and Jake are on the best at what they do. If you need your VW serviced in Central Ohio this is the only place to take it. Fair, honest and best of all they will not keep you in the dark and may just go to bat for you!! Don't ever take your vw some | Read Full Review

8/10/2021 12:00:00 AM | Google

★★★★★ glc43054

First visit for a 6,000 mi. Maintenance check was top notch, service manager was attentive and pleasant. The dealership delivered on communicated expectations. I’ll be back. | Read Full Review

8/6/2021 12:00:00 AM | DealerRater

★★★★★ Amy Coplen

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8/5/2021 12:00:00 AM | Google

★★★★★ Sean Buckley

Very detailed review of car and very detailed report of problems, repairs, and pricing. Excellent service and I will return for additional service. | Read Full Review

8/5/2021 12:00:00 AM | Google

★★★★★ Amy Azzam

Jeff is the best | Read Full Review

8/3/2021 12:00:00 AM | Google

★★★★★ adam powers

Byers VW is fantastic and a pleasure to work with. Collin Woodford was very professional and helped me through the process of getting into a 18 VW Passat. Tony was also great in the financial side of it and got me a great interest rate. I would highly recommend this business to anyone and everyone. Thank you guys I love my new ride ?? | Read Full Review

8/2/2021 12:00:00 AM | Google

★★★★★ Alice

I was very satisfied with the service and kindness extended to me by Nathan in a stressful time for me while on vacation. Thank you kindly. | Read Full Review

8/1/2021 12:00:00 AM | DealerRater

★★★★★ Johnny Carpenter

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7/31/2021 12:00:00 AM | Google

★★★★★ TL LEGGETT

My experience at Byer’s VW was excellent. I was traveling to Texas from Ohio and was in need of a wiring connector for my hitch. Not only did they have one I was able to get it installed the same day in approximately 40 mins. Life saver… I don’t know what I would have done if it wasn’t for the men at the service department. Outstandi | Read Full Review

7/31/2021 12:00:00 AM | Google

★★★★★ realbluesguy

Byers is the best and the Service Department does their work with excellence from the moment you arrive and until you drive off the lot! | Read Full Review

7/29/2021 12:00:00 AM | DealerRater

★★★★★ rluck14

My last three cars have been purchased through Byers. They are accommodating and helpful. Their service is great, too! I’ll be back again I’m sure. | Read Full Review

7/29/2021 12:00:00 AM | DealerRater

★★★★★ Katie Brownfield

Wonderful customer service during and after purchase and so far with service department. 10/10 | Read Full Review

7/28/2021 12:00:00 AM | Google

★★★★★ Brian Simpson

Worked with a wonderful associate- Cameron- who prioritized our repair due to our urgent situation. He was a pleasure to work with - professional, friendly and efficient. | Read Full Review

7/27/2021 12:00:00 AM | Google

★★★★★ Carla Breckenridge

Good customer service. | Read Full Review

7/24/2021 12:00:00 AM | Google

★★★★★ Jeff Lucas Astrophotographer

The best experience ever!! | Read Full Review

7/23/2021 12:00:00 AM | Google

★★★★★ Robert Gewirtz

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7/23/2021 12:00:00 AM | Google

★★★★★ Collin Moser

New front axle fluid is so sick bro | Read Full Review

7/23/2021 12:00:00 AM | Google

★★★★★ Crickett Anderson

I am always pleased with the service and the staff personal attention. | Read Full Review

7/23/2021 12:00:00 AM | Google

★★★★★ 2GEN Energy Solutions

Great service! I’m glad I brought my car here to be repaired. I’m glad you’re close by. | Read Full Review

7/21/2021 12:00:00 AM | Google

★★★★★ Martin Skidmore

We were very pleased with Tim Isaac and Porsche Columbus in our recent auto purchase. Tim was very knowledgeable about the Porsche brand and showed patience in answering our many questions. | Read Full Review

7/20/2021 12:00:00 AM | Google

★★★★★ David Smith

I have been Herr over an hour and a half. I was told it would take 40 minutes. This is just for a tire. I had a flat and when I called the voice mail stated they were busy I was on the phone as I pulled up and all 3 of them were just sitting there. Now after almost 2 hours I'm told they are still working on it. It's a tire. Just put | Read Full Review

7/14/2021 12:00:00 AM | Google

★★★★★ Megan Henthorn

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7/12/2021 12:00:00 AM | Google

★★★★★ Teresa

Had the best experience ever purchasing a car from this dealership. Very laid back and Dereck Hall made me feel like I was at home. I would definitely buy from you guys again. Derek was very informative and upfront about everything. He is the go to man for sure. | Read Full Review

7/12/2021 12:00:00 AM | DealerRater

★★★★★ Jason Woltja

Wonderful and helpful! Jeremy was super friendly and took care of my concerns. | Read Full Review

7/6/2021 12:00:00 AM | Google

★★★★★ John Snedeker

Staff was friendly and service took less time than expected | Read Full Review

7/6/2021 12:00:00 AM | Google

★★★★★ Sydney Shanaberger

Rufus rocks! Thanks for my brand new car!!! | Read Full Review

7/6/2021 12:00:00 AM | Google

★★★★★ Tim Street

Jeremy in VW Service was great to work with. He kept me posted during the time my Jetta was getting serviced. I greatly appreciate it. | Read Full Review

7/6/2021 12:00:00 AM | Google

★★★★★ Gerran Stewart

Best car buying experience in 20 years. | Read Full Review

7/6/2021 12:00:00 AM | Google

★★★★★ Kevin King

My experience was awesome! | Read Full Review

7/4/2021 12:00:00 AM | Google

★★★★★ Mike Jodrey

The service department is pretty awesome. They are very professional and personable. It’s a 40min drive and there are other dealerships but when you know that they will do the job right and can trust them, you don’t go somewhere else! This type of service is hard to find anymore. | Read Full Review

7/1/2021 12:00:00 AM | Google

★★★★★ Art Kitzmiller

My service advisor - Jake Grant took great care in keeping me informed about my 2012 VW EOS. I had the 50,000 mile service and then some. I also replaced all four tires and had an alignment. When the car was finished he introduced me to the mechanic who worked on my car. They treat you like family at Byersmports, everyone is frie | Read Full Review

7/1/2021 12:00:00 AM | Google

★★★★★ Tondy Talley

First time having work done on my car by them I had no issues. Very smooth process in and out very professional workers and excellent customer service. | Read Full Review

7/1/2021 12:00:00 AM | Google

★★★★★ Matthew Ash

I was always kept informed, the parts came in within a week, which is crazy because covid has really slowed things down, and I couldn't get the car for 4 days due to work after it was fixed and I received no fees. They do phenomenal job! | Read Full Review

7/1/2021 12:00:00 AM | Google

★★★★★ James Ash

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7/1/2021 12:00:00 AM | Google

★★★★★ Sam Ryan

Service department was efficient, clean and took great care of my vehicle. | Read Full Review

7/1/2021 12:00:00 AM | Google

★★★★★ Doug Moss

Jeff Zimmerman at Byers Porsche was very friendly. He kept me informed throughout the service if there were any variations to the estimate and work that was initially proposed. They also provided a hand wash of my car when it was complete. It’s a great group of people and I will definitely return for any other work on my car. | Read Full Review

7/1/2021 12:00:00 AM | Google

★★★★★ Terry Dean

Service was done on time and charges were exactly what was quoted | Read Full Review

6/29/2021 12:00:00 AM | Google

★★★★★ Kristen Dickerson

Great experience with Sean and his team. Thanks! | Read Full Review

6/28/2021 12:00:00 AM | Google

★★★★★ JC1222

Derek was very professional, no sales pressure, excellent service. I would buy from them again. | Read Full Review

6/28/2021 12:00:00 AM | DealerRater

★★★★★ Richard Kolesar

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6/26/2021 12:00:00 AM | Google

★★★★★ Amy Amburgey

Great experience with Paul and the staff at Byers Volkswagen! So excited to drive my new Tiguan!! | Read Full Review

6/26/2021 12:00:00 AM | Google

★★★★★ neddy2256

The staff is, and always has been, wonderful to work with. I had 2 recalls to check/fix on my Crosstrek and set up an appointment that was very convenient for me. The young man who checked me in and out was very friendly and knowledgeable. I'm sure the techs and mechanics are also because my car always runs great. | Read Full Review

6/25/2021 12:00:00 AM | DealerRater

★★★★★ Doug Murphy

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6/24/2021 12:00:00 AM | Google

★★★★★ Lisa Craig Morton

Great service experience! Easy to set appointment and drop off car. Work was done earlier than expected and follow up after service was a nice added touch. | Read Full Review

6/22/2021 12:00:00 AM | Google

★★★★★ Mark Stambush

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6/22/2021 12:00:00 AM | Google

★★★★★ Jeff Davis

Everyone was very professional and I have no major complaints that would prevent me from returning. I only have two points to which would enhance your service. The car appeared to have been driven through dirt/rocks and the tires were dirty when returned. Second, the service reminders were not reset. I was able to figure out the seq | Read Full Review

6/22/2021 12:00:00 AM | Google

★★★★★ Don MacNeill

Where to start with Byers? Two months ago we went in to buy a new VW Atlas. Spoke with a salesman, told him we were ready to buy. They only had a couple in stock so he was going to look around and let us know. He texted us back a couple times, but then stopped responding. The next weekend we found an amazing 2021 VW Atlas at the VW | Read Full Review

6/22/2021 12:00:00 AM | Google

★★★★★ Karen Boddie

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6/20/2021 12:00:00 AM | Google

★★★★★ Lauren H

I have been dreading getting a new car, but Paul at Byers made it painless. Paul was the only sales person from 8 dealerships that I emailed that responded promptly, professionally, and didn’t make me feel like I was getting an auto response or being pressured to come to the dealership in order to hear my options. I could not belie | Read Full Review

6/19/2021 12:00:00 AM | Google

★★★★★ Ashley Ross

Great experience! Thank you so much for your help on a quick and efficient appointment. | Read Full Review

6/19/2021 12:00:00 AM | Google

★★★★★ allan kocher

Used to be a okay. Maybe even a 4. I was hesitant to even give these folks a 2. Customer service has went down hill considerably. Service desk is condescending. Sale's team really is a full blown shady used car salesman team regardless of the brand (this is saying nothing to the quality of the automobiles rather the sales tactics). G | Read Full Review

6/19/2021 12:00:00 AM | Google

★★★★★ Teresa M.

This was my first time buying from Byers Imports, I have often used their VW service area for my previous two cars. I saw the car I was interested in buying online and it was a great deal. Derek was my sales specialist and he did a great job of having the car ready for my test drive when I arrived and he was a pleasure to work throug | Read Full Review

6/17/2021 12:00:00 AM | DealerRater

★★★★★ Chase Booth

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