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Carolina Volkswagen
★★★★★(65)read reviews

7800 East Independence Boulevard, Charlotte, NC 28227

(704) 936-0609 Ask About Our Service Specials!

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$10/$15/$20 Off The More-Is-Better Bonus¹Click Here for Details

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$59.95 VW Synthetic Oil Change³Click Here for Details

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$129.95 VW Economy Battery and Installation⁶Click Here for Details

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$138.95 Genuine VW Brake Pad Replacement Per Axle⁴Click Here for Details

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$30 Off Set of Four Tires⁸Click Here for Details

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Receive a 15% rebate when you purchase select accessories!

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Get $10 Off Your VW DriverGear Purchase of $50 or More with Online Promotion

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$5 Off Genuine VW Front Wiper Blade Replacement (Set of 2)²Click Here for Details

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Receive a $25 Visa Gift Card with Participating Purchase on the Volkswagen Service Credit Card

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Pay for 11 months, get 12 months of SiriusXM!

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Get a $140 Visa Prepaid Card when you purchase four eligible tires with your VW Service Credit Card!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Carolina Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ Johnny McNier
I had a phenomenal experience at Carolina Volkswagen. The guy I was working with (Richard Albino) was great. He did and got me everything he promised he could do. This is the 2nd new car I have bought there,and will buy from there again. Richard even got me a free fill up a week after I had bought the car. He then texted me a mon | Read Full Review
9/17/2020 12:00:00 AM | Google
★★★★★ maryg416
What a wonderful experience!! Chris Harmon was so friendly, and willing to work with me. I would definitely recommend seeing him!! This has been the most pleasant car-buying experience I've ever had! | Read Full Review
9/10/2020 12:00:00 AM | DealerRater
★★★★★ Jayson Kordich
A solid dealership with great deals. The pros - they took care of me after their salesperson miscommunicated the deal we reached, and on a separate occasion they comped me for patching a tire after an unfortunate puncture. You can tell they value customer satisfaction. One star removed during COVID because most the salespeople I've | Read Full Review
9/10/2020 12:00:00 AM | Google
★★★★★ Taylor Giannino
Danny Poli and Chris Harmon are phenomenal! I have never had an easier car buying experience. They worked with efficiency while paying great attention to every detail. I am new to the car buying process, so they were kind and reasonable when helping me navigate all of it. The two took the time to build a relationship with me and to l | Read Full Review
9/9/2020 12:00:00 AM | Google
★★★★★ maryg416
What a wonderful experience!! Chris Harmon was so friendly, and willing to work with me. I would definitely recommend seeing him!! This has been the most pleasant car-buying experience I've ever had! | Read Full Review
9/9/2020 12:00:00 AM | Cars.com
★★★★★ Tony William
Worst customer’s service they don’t care about customers. Specially in part and services. | Read Full Review
9/9/2020 12:00:00 AM | Google
★★★★★ Lukas Tyler
What an amazing service and manager Danny . You got to go see him he knows people what kind of car everyone will like and really cares about customers . I went there September 1st and was the best buying experience ever had. Danny and his team not only helped me find dream car but got me a loan very fast and when I couldn’t afford pa | Read Full Review
9/4/2020 12:00:00 AM | Google
★★★★★ Darrell Winstead
Went searching for a new car. My wife and I found a Volkswagen Passat Wolfsburg Edition it was a nice car. We went home and looked the car up online and found out the car wasn’t available. So my wife and I decided to go to Carolina Volkswagen and check their inventory. Glad we did. Once we arrived at the dealership we got out and sta | Read Full Review
9/2/2020 12:00:00 AM | Google
★★★★★ Dwinstead378
So my wife and I decided to go to Carolina Volkswagen and check their inventory. Glad we did. Once we arrived at the dealership we got out and started walking around looking at cars. After a few moments a salesman came out an introduced himself. His name was Chris Harmon. Chris turned out to be the consummate professional. We told hi | Read Full Review
9/1/2020 12:00:00 AM | Cars.com
★★★★★ sukil kim
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8/29/2020 12:00:00 AM | Google
★★★★★ Lauren Del Buono
I wish I could give ZERO stars. WORST service in the auto department. TOTAL CROOKS! I have been going to this VW dealership for 4 years. I only get my car serviced by the dealership. I scheduled a routine oil/tire change and planned on spending the $100.00. I went in for my service and after reviewing my car I am told by the front de | Read Full Review
8/25/2020 12:00:00 AM | Google
★★★★★ Caroline Massagee
Really enjoyed my experience purchasing a certified pre-owner VW Golf, and it was Richard Albino who made the experience uniquely pleasant and the transaction go smoothly! | Read Full Review
8/20/2020 12:00:00 AM | Google
★★★★★ Sonia T
From the moment we entered we felt appreciated. Richard Albino's customer service skills were perfection, very knowledgeable and didn't push us to make a decision. | Read Full Review
8/14/2020 12:00:00 AM | Google
★★★★★ Debbie Martin
I had an awesome experience at Carolina Volkswagen. Chris Viton sold us an awesome ride and he provided excellent customer service. The team at this location will take good care of you. Buying a car is a big deal and they definitely are there to walk with you and ensure your peace of mind. | Read Full Review
8/6/2020 12:00:00 AM | Google
★★★★★ sara todd
Just purchased a car from Carolina VW! Was so impressed with the quality of staff and inventory! Richard Albino made sure I had a great car buying experience! Drove off the lot happy with my 2020 VW Tiguan SE! The woman in the business office was also amazing!! | Read Full Review
7/27/2020 12:00:00 AM | Google
★★★★★ Chris Brown
They have a great staff. Recently moved to the area and have definitely found the place to have my car serviced. They educated me on what was needed at my mileage and didn't try to sell me something I didn't need. Great experience!! | Read Full Review
7/12/2020 12:00:00 AM | Google
★★★★★ Franklin Galberth
The last times I posted about this dealer I had lost my father a few days prior. I was hurting and could not see good anywhere. A few weeks ago I went to the dealership to be embraced by Mr. Robert Albino, who is the same person who sold me my Volkswagen five years prior. He was able to stand in the gap and keep me from falling off i | Read Full Review
7/11/2020 12:00:00 AM | Google
★★★★★ Nicole Clark
I was interested in purchasing a Nissan pathfinder at this location. I must say that I highly recommend Richard. He was really nice and very persistent with assisting me with any questions and info needed with my inquiry considering I live a 1hr 30 mins. away... thanks Richard for all your help! You rock! | Read Full Review
7/8/2020 12:00:00 AM | Google
★★★★★ Helen Creel
Richard Albino was very helpful in my search for a new vehicle. | Read Full Review
7/7/2020 12:00:00 AM | Google
★★★★★ Sydney Bigelow
My husband and I worked with Val and Danny and they BENT OVER BACKWARDS to help us get into a new car. They got our rate low and helped us keep our monthly payment low as well. It was such a pleasure to work with them. We came to the dealership after working with someone else at a different dealership and the experience was so much b | Read Full Review
7/6/2020 12:00:00 AM | Google
★★★★★ Elliott Field
Worse service in 2020. Left stranded on the side of the road twice after taking my car for routine services. The first time they failed to tighten a battery and my car just stopped working. The second time they failed to place the bolts to the undercarriage after they changed the oil. The plastic protect was dragging under my car. No | Read Full Review
7/6/2020 12:00:00 AM | Google
★★★★★ Jim Head
Richard Albino was an experienced And personable help to us in purchasing a car!! | Read Full Review
6/26/2020 12:00:00 AM | Google
★★★★★ stacey H
Richard Albino was so patient and professional with me. He truly cared about finding me the best fit. He followed up with me and made great suggestions. I hated to tell him I found something elsewhere. He was very cool about it though. Ask for him. You'll love him... | Read Full Review
6/26/2020 12:00:00 AM | Google
★★★★★ La Precious Johnson
First off can I give higher than 5 stars ? This dealership has been God sent. I worked with the Stokes Volkswagon in Charleston SC and it was horrible. I moved here and had the mindset their all the same. I was completely wrong. I was stuck in a car lease that I did not know I had being the last salesmen told me I was purchasing my c | Read Full Review
6/24/2020 12:00:00 AM | Google
★★★★★ Courtney H
I visited within the last week. I had been in communication with Richard Albino as I lived out of town. He was great! Very down-to-earth. I found a vehicle in my town that I purchased, but Richard did not make me feel bad about it. He even congratulated me on my new purchase and still thanked me for giving them the opportunity to ser | Read Full Review
6/13/2020 12:00:00 AM | Google
★★★★★ Candace Bailey
J. Pearson (finance guy) and crew were great. | Read Full Review
6/13/2020 12:00:00 AM | Google
★★★★★ Neil Gerspach
I have been going here for a few years and will never again. Constant change in management leads to broken promises. I was actually told to take my Volkswagen Routan elsewhere because “they are to difficult and they won’t work on them anymore”. How can a dealership not understand how to fix their own vehicle? Great job Volkswagen | Read Full Review
6/7/2020 12:00:00 AM | Google
★★★★★ yolo82456
Carolina Volkswagen employees and protects racist employees. Don't give your business to this place! They referred to his racist comment as freedom of speech. If you are a person of color working with Tim Smith, you should know he refers to you as animals | Read Full Review
6/2/2020 12:00:00 AM | DealerRater
★★★★★ Tsakala Nziuki
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5/29/2020 12:00:00 AM | Google
★★★★★ Wayne Clark
Great service department! | Read Full Review
5/28/2020 12:00:00 AM | Google
★★★★★ Meghan Rawlings
Terrible bait and switch in price of car. Test drive the car discussed pricing went to buy and they raised the price by $3000. Shady | Read Full Review
5/19/2020 12:00:00 AM | Google
★★★★★ MBorden
My wife bought a used Passat from Carolina Volkswagen in September 2018. Against my advice, she elected to use VW Credit for financing and she elected to purchase GAP insurance. As explained to us by the Carolina VW sales agent, the GAP insurance they were offering would cover any difference between the loan balance and the insuran | Read Full Review
5/7/2020 12:00:00 AM | DealerRater
★★★★★ Vanessa Lee
Best experience ever got in and out in less than two hours. They are very professional and work with the customer to meet ones needs... Chris was very helpful in the whole process and was always available to answer any questions or concerns I had. Thank you again!!! | Read Full Review
4/30/2020 12:00:00 AM | Google
★★★★★ Nikolas Colpitts
I have had two experiences with this dealership. The first was due to a leak in my panoramic sunroof. I was unaware of the leak until after a huge rain storm left a mold smell in my car. I brought it into the service department because I was told that VW mechanics would have a better idea of the deficiency (I did not buy my car throu | Read Full Review
4/13/2020 12:00:00 AM | Google
★★★★★ David Van Vleet
The dealership wanted to win our business and were helpful to review other proposals we received. They were very transparent during this period. Great team!!!!! | Read Full Review
4/11/2020 12:00:00 AM | Google
★★★★★ XVT Ice
My experience here at Carolina Volkswagen was absolutely amazing. I worked with Ruben, who is extremely professional & knowledgeable about what he does. I got a 2020 Jetta & it is beautiful! Pristine, clean & brand new. I'm so happy with my experience & appreciate them so much! | Read Full Review
3/9/2020 12:00:00 AM | Google
★★★★★ Justin Ellis
I love buying cars. I love everything to do with cars, and the experience of buying a new car is exilerating to me. Until, you enter the dealership. I’ve worked with so many terrible, unprofessional, unprepared, and downright obnoxious dealership employees. This is where Carolina Volkswagen and most importantly, Richard Albino, stand | Read Full Review
3/3/2020 12:00:00 AM | Google
★★★★★ Terry Stevenson
Great spot for parts always seem to have a great stock on hand | Read Full Review
3/3/2020 12:00:00 AM | Google
★★★★★ Jerome Broderick
Our sales professional, Richard Albino, was absolutely terrific to work with! My family and I would recommend him to anyone looking for quality, patience and professional service! | Read Full Review
2/28/2020 12:00:00 AM | Google
★★★★★ Mary Deme
Came here last weekend for the Express service, they said it'd be several hours for an oil change. So, I set up an appointment for today for 11 AM. At 12 another lady commented she was there for an oil change, had an appointment, been waiting 2 hours, they still hadn't taken her car back and they didn't bother to take the initiative | Read Full Review
2/28/2020 12:00:00 AM | Google
★★★★★ BluMagik Dragon
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2/22/2020 12:00:00 AM | Google
★★★★★ meganrayford998
Rueben helped me pick out my first car and also he helped my set up my insurance! He was a really big help! Thank you | Read Full Review
2/17/2020 12:00:00 AM | DealerRater
★★★★★ Chris Schenker
Very nice staff! Great pricing and service department! | Read Full Review
2/11/2020 12:00:00 AM | Google
★★★★★ Robert J. Tucker
Love getting my car serviced there... | Read Full Review
2/8/2020 12:00:00 AM | Google
★★★★★ Chris Miceli
I was due for an oil change and my check engine light was on. I called and asked to speak to the service department to get an appointment, and was put on hold for several minutes. Nobody answered, so the receptionist asked if I wanted to leave my name and number and a person named Mike would call me back. After waiting for over an ho | Read Full Review
2/8/2020 12:00:00 AM | Google
★★★★★ Briana Wagner
My husband & I worked with Richard Albino. He did great. He knew so much about the car we were looking at & could answer our questions. He worked with us to get us in our budget for our purchase. Customer service was outstanding during the test driving experience & during the buying process. We highly recommend Carolina VW. They wan | Read Full Review
1/12/2020 12:00:00 AM | Google
★★★★★ matthew griggs
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1/3/2020 12:00:00 AM | Google
★★★★★ Christopher Locklear
My family had been back and forth with what 3rd row SUV we wanted but the decision to go with our atlas was fairly easy once we got to Carolina Volkswagen. Definitely felt like they tried to get me best price possible and make buying a vehicle a smooth process. Troy got us exactly what we wanted and I wouldn't hesitate to take that 2 | Read Full Review
12/6/2019 12:00:00 AM | Google
★★★★★ Stacey Gillespie
I called this dealership this morning about a 2006 Volkswagen. They responded very quickly and agreed to see me today at 1030..I arrived at exactly 1030 and they brought the car out I drove it and was pleased with the vehicle overall. I asked if they could fix the ceiling that was falling in and was told no it is an as is purchase. | Read Full Review
12/5/2019 12:00:00 AM | Google
★★★★★ G Mobs
I absolutely loved working with Troy Cassidy. Originally me and my mom came in there to look around but Troy ended up getting me a good deal that I will always be grateful for. Definitely recommend to anyone looking to purchase a vehicle. | Read Full Review
12/4/2019 12:00:00 AM | DealerRater
★★★★★ G Mobs
I absolutely loved working with Troy Cassidy. Originally me and my mom came in there to look around but Troy ended up getting me a good deal that I will always be grateful for. Definitely recommend to anyone looking to purchase a vehicle. | Read Full Review
12/4/2019 12:00:00 AM | Cars.com
★★★★★ Pablo Salas
| Read Full Review
12/4/2019 12:00:00 AM | Google
★★★★★ Anthony Naturale
Richard Albino was a pleasure to work with and very professional. We enjoyed our experience working with him. I would recommend working with Richard for your next vehicle. | Read Full Review
12/3/2019 12:00:00 AM | Google
★★★★★ Mike Circuitry
I had an awesome experience shopping here, Charles, JJ and Doug were all awesome from sales to financing. No pushy or sleazy tactics here. I highly recommend | Read Full Review
12/1/2019 12:00:00 AM | Google
★★★★★ Holland Gray
I had a wonderful experience at Carolina Volkswagen! Donnell was amazing. He answered all of my questions with patience and professionalism. I listened to my needs and and was extremely helpful!!! | Read Full Review
11/26/2019 12:00:00 AM | Google
★★★★★ Summer Jones
| Read Full Review
11/19/2019 12:00:00 AM | Google
★★★★★ Roger Shoemaker
My wife had an appointment here at 10:00 AM on 11NOV19. After waiting well past her scheduled time, a mechanic who wasn't wearing a name tag and didn't introduce himself, avoided her completely to ask the gentleman behind her how they could help. If it wasn't for the people behind my wife calling the mechanic out on his negligence, I | Read Full Review
11/12/2019 12:00:00 AM | Google
★★★★★ Roger Shoemaker
| Read Full Review
11/11/2019 12:00:00 AM | Google
★★★★★ Nicholas Travaglini
Best dealer process I have experienced so far. You could go across the street to CarMax and overpay for lower quality vehicles or you can go to Carolina VW and get a good deal and a good car...ask for Donnell. | Read Full Review
10/24/2019 12:00:00 AM | Google
★★★★★ Kimberly Day
I would give 10 stars if I could! Charles Howard was the salesman who went out of his way to find exactly what I wanted and within my budget range. The manager Richard also did everything possible to get me in the car I wanted. This dealership isn’t out to push inventory off the lot. They are building relationships with customers | Read Full Review
10/20/2019 12:00:00 AM | Google
★★★★★ Phyllis Knighton
Prompt and courteous. | Read Full Review
10/20/2019 12:00:00 AM | Google
★★★★★ john creel
If I could leave a review for zero stars I would!. We purchased a "New" 2018 VW Tiguan on 6/24/18. We have had repeated issues with the car that the dealer and VW of America say are "operating with in normal tolerances". Our car came equipped with blind spot monitoring and the system goes off at random. When we took the car to th | Read Full Review
10/18/2019 12:00:00 AM | Google
★★★★★ John Creel
If I could leave a review for zero stars I would!. We purchased a "New" 2018 VW Tiguan on 6/24/18. We have had repeated issues with the car that the dealer and VW of America say are "operating with in normal tolerances". Our car came equipped with blind spot monitoring and the system goes off at random. When we took the car to th | Read Full Review
10/18/2019 12:00:00 AM | Cars.com
★★★★★ Creelclmsn
If I could leave a review for zero stars I would!. We purchased a "New" 2018 VW Tiguan on 6/24/18. We have had repeated issues with the car that the dealer and VW of America say are "operating with in normal tolerances". Our car came equipped with blind spot monitoring and the system goes off at random. When we took the car to th | Read Full Review
10/18/2019 12:00:00 AM | DealerRater
★★★★★ Jeff Davis
I’ve been a customer of Carolina VW for many years. They truly have spoiled me so that I don’t want to go anywhere else. The cars are the same quality or better than any luxury car on the market. The service at Carolina VW is unsurpassed. Over the years I have never been disappointed, and they always exceed my expectations. | Read Full Review
10/13/2019 12:00:00 AM | Google

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Carolina Volkswagen ★★★★★(65)read reviews

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Volkswagen Quality and expertise at a real value.

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Carolina Volkswagen
★★★★★(65)read reviews