Carolina Volkswagen - Matthews, North Carolina

★★★★★ Reigning Beaut

I sent an online inquiry for a vehicle, the manager reached out right away. About 30 minutes Nathan Mooney reached out to me with a personalized video of the vehicle!! He was able to get my loan approval prior to my appointment. The process moved quicker than any of my experiences at a dealership, Nathan was very personable and effic | Read Full Review

8/1/2021 12:00:00 AM | Google

★★★★★ michael stefanelli

Had an awesome experience here with Nathan Mooney. He personality was positive and he let me take my time looking around. Paperwork went fast and smooth and i drove away in a brand new atlas. Thanks again Nathan | Read Full Review

8/1/2021 12:00:00 AM | Google

★★★★★ JanisElaine

Best vehicle buying experience in a long time.!!! (My last vehicle purchase in 2014- I felt like I was in a boxing match ?? ). So I was unsure how this one would go - In fact, I didn’t exactly plan to buy my silver 2020 Tiguan SE with only 12k miles - but the process went so smooth and effortless - It was just meant to be. And Mr Ri | Read Full Review

8/1/2021 12:00:00 AM | Google

★★★★★ gorila730 POA

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8/1/2021 12:00:00 AM | Google

★★★★★ mhorgan stephens

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7/27/2021 12:00:00 AM | Google

★★★★★ DrDebra Dunston

They are the best!! I drive all the way across town because their customer service is great ???? | Read Full Review

7/25/2021 12:00:00 AM | Google

★★★★★ Kaley Fulford

Extremely Dissatisfied. I purchased a car here I believe May 1st, a 2017 Jetta. When I bought the car I was told everything worked perfectly, no accidents and that it was under a certified preowned warranty that Carolina Volkswagen certified themselves. A few weeks after I purchased it, I found out that the heat didn’t work. 6 weeks | Read Full Review

7/25/2021 12:00:00 AM | Google

★★★★★ mhorgan stephens

Customer service here is sorry. Unless you’re trying to buy a car don’t expect them to assist you. I purchased a vehicle two months ago and I have been trying to cancel my warranty. After being told I could do the documents through email I was told I had to drive 40minutes to cancel it in person. When I drove to do it in person I was | Read Full Review

7/24/2021 12:00:00 AM | Google

★★★★★ Camille Ross

Skip right over to another place that won’t rip you off. Terrible service and bait & switch tactics. | Read Full Review

7/22/2021 12:00:00 AM | Google

★★★★★ Stephanie Presley

Worth the trip to Charlotte NC from Florida!!! Unbelievable experience with Carolina Volkswagen. Danny and Chris knew that this beautiful 2021 VW Atlas Cross Sport Premium was meant to be mine. With their help and knowledge, the purchase was enjoyable and smooth. And thank you Ted for taking the time for us as well. The front desk st | Read Full Review

7/18/2021 12:00:00 AM | Google

★★★★★ Kimberley Terry

I must say the experience I had at Carolina Volkswagen was nothing short of amazing. Mr. Richard Albino is a great salesman to work with. I came in on. Monday evening and left we my new vehicle in record time. The process and expertise of Mr. Albino was exceptional. I definitely would recommend others to purchase their next vehicle f | Read Full Review

7/16/2021 12:00:00 AM | Google

★★★★★ Mike Archie

If there was an option for an 1/2 half star I would've chosen that! My daughter who isn't experienced with servicing her car brought her '14 TDI Passat in for a check engine light diagnostic. Anyone familiar with the VW diesel emissions scandal should know that any emissions related issues for that car are covered for 10yrs/123k, ev | Read Full Review

7/14/2021 12:00:00 AM | Google

★★★★★ Jeffrey Marsh

Richard Albino and the team did an amazing job making this a smooth transaction. It started with Donell on the phone. He answered my questions, offered to set an appointment but wasn't pushy or insistent. When I called a week later, Richard answered the phone. These guys keep a detailed data base and immediately knew who I was and w | Read Full Review

7/12/2021 12:00:00 AM | Google

★★★★★ Jose L Rodriguez

Muy prepotente el Jefe. | Read Full Review

7/12/2021 12:00:00 AM | Google

★★★★★ Jane Baldwin

Donell made our trade in/car buying experience fantastic, he answered all of our questions, was transparent with all fees, and made sure I knew how to operate our new car before leaving the lot! I appreciated the level of care we received and will use this VW dealership from now on. Ted made the financing painless, I was so worried | Read Full Review

7/10/2021 12:00:00 AM | Google

★★★★★ Julian Belton

Really appreciate Richard Albino for putting a smile on my mommas face. It been a rough year for her but he changed that by selling her something she really likes and she loves her new car. Please give him special recognition or incentives because he really deserves it and he's real caring about his customers. | Read Full Review

7/7/2021 12:00:00 AM | Google

★★★★★ Nia Thompson

My salesman was Richard Albino. He assured me the vehicle was mines from the moment I stepped in the door. He was very informative and helpful. He really made me feel comfortable. I had came in the week before and dealt with another salesman who assured me he couldn't get me in the SUV. Well Richard said it was mines, and he made it | Read Full Review

7/7/2021 12:00:00 AM | Google

★★★★★ Pamela B

I bought a 2019 Jetta there in January. The salesman told me that it was a one-owner car that was owned by an elderly couple. After I purchased it, I found out that it was a 'fleet vehicle', meaning that it was a rental car. I never would have bought it if I knew that it was a former rental car. I just called to see about getting se | Read Full Review

7/6/2021 12:00:00 AM | Google

★★★★★ Carolyn Thomas

Chris Harmon, Danny & Ted all made my Atlas purchase awesome. From the first interaction they were honest, trustworthy, and fun to deal with. The time Chris took to show the features of my new Atlas was above and beyond. Highly recommend this dealership. | Read Full Review

7/5/2021 12:00:00 AM | Google

★★★★★ Eluen Zavalani

The worst place ever | Read Full Review

6/23/2021 12:00:00 AM | Google

★★★★★ Meghan Keith

My friend bought a car here, and we had a great experience. We called Donell looking for a specific car after another dealership sold the one we were looking at from under us. Donell held the keys for us, and was a dream to work with. Nothing but professional service from the whole team start to finish, and we felt the process took a | Read Full Review

6/13/2021 12:00:00 AM | Google

★★★★★ Holden Ritchie (Ribs97)

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6/13/2021 12:00:00 AM | Google

★★★★★ neal adderley

Very friendly. Wife bought another car from Chris. Was a great experience | Read Full Review

6/11/2021 12:00:00 AM | Google

★★★★★ liz Hintze

We had a great experience working with Craig & Ted in buying my first car! Craig made the process super easy and enjoyable. He was very accommodating to what we were looking for and budget. Cannot thank him enough and love my new Tiguan! | Read Full Review

6/9/2021 12:00:00 AM | Google

★★★★★ Carrie Lockhart

I had a great experience buying my 2018 Acura RDX from this dealer! Yuriy was super responsive in answering my questions via text and phone before I made the drive up to Charlotte to test drive the car. He even sent a video walkthrough showing the exterior and interior, explaining key features so that I could see them in real time. | Read Full Review

6/9/2021 12:00:00 AM | Google

★★★★★ Elisha Heath

Please avoid this dealership at ALL cost. Dan and Vinny will make a mistake and then lie about it. Never once did they tell me the car needed to be towed to the dealership to get a new key made. Instead of refunding the 150 paid to get the key made, Dan said tough luck. I will be contacting corporate to make sure this doesn't happen | Read Full Review

6/9/2021 12:00:00 AM | Google

★★★★★ Itz_Robyn Mack

I recently bought a vehicle from Nathan and interaction was phenomenal. Great customer service throughout | Read Full Review

6/7/2021 12:00:00 AM | Google

★★★★★ Mike Mills

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5/29/2021 12:00:00 AM | Google

★★★★★ JD King

This is the THIRD VW I’ve bought from Richard Albino at Carolina VW. He’s straightforward, friendly, & knowledgeable. I thought I didn’t have a chance of ever getting into a Tiguan, but Richard & the team there worked some magic. I’m a customer for life! :) | Read Full Review

5/25/2021 12:00:00 AM | Google

★★★★★ Jacqueline Culler

Truly the best car buying experience. Donell was friendly, knowledgeable, and a joy to work with. He really went out of his way to make sure I was happy with my purchase. I love that the salesperson I spoke with on the phone was the same person who saw me through the whole process. I felt respected and that my time was valued. The ca | Read Full Review

5/25/2021 12:00:00 AM | Google

★★★★★ Nhernandez

My family and I have bought over 13 cars from VW in a 10 year span. This week we had the most disappointing experience with this specific dealer and sadly, that will be the end of it. We will no longer give our business to a place that lied straight to our face to make a deal and then gave us the run-around saying someone misspoke wh | Read Full Review

5/15/2021 12:00:00 AM | DealerRater

★★★★★ Britney Webster

Worst dealer in the area. Avoid at all cost unless you want them to take advantage of you as a customer. Just a bunch of crooks working here. I won't even bother calling anyone because they simply don't care about their customers so don't ask me call any manager. If you want to fix things, you call me. Learn how to do real business. | Read Full Review

5/13/2021 12:00:00 AM | Google

★★★★★ Laura Gardner

You have to work with Chris Harmon. Concierge above and beyond service. 10/10 recommend. | Read Full Review

5/11/2021 12:00:00 AM | Google

★★★★★ Kathy Wilson

Nasty customer service from top to bottom; Richard Crosby included. They will do anything they can to rip you off. I should have read the negative reviews. | Read Full Review

5/11/2021 12:00:00 AM | Google

★★★★★ Logan Gregory

I had the pleasure of working with Donell Richardson at Carolina Volkswagen. He is very passionate about what he does and really enjoys helping people find exactly what they want. He even came in on his day off to make sure I got everything I needed for my beautiful 4Runner! I highly recommend Donell for any of your vehicle needs! | Read Full Review

5/7/2021 12:00:00 AM | Google

★★★★★ N Hernández

My family and I have bought over 13 cars from VW in a 10 year span. This week we had the most disappointing experience with this specific dealer and sadly, that will be the end of it. We will no longer give our business to a place that lied straight to our face to make a deal and then gave us the run-around saying someone mispoke whe | Read Full Review

5/5/2021 12:00:00 AM | Google

★★★★★ Manny

Do not believe anything they say, will not stand behind their word. They are a bunch of crooks. In fact, avoid any dealership owned by Dr. Renaldo. | Read Full Review

5/4/2021 12:00:00 AM | Google

★★★★★ alessandro piazza

Went there for a busted front axle boot. The customer service was excellent. Got taken care of in no time and reasonable price. I would definitely recommend it | Read Full Review

4/28/2021 12:00:00 AM | Google

★★★★★ George Scott

Very positive buying experience from this dealership and Richard Albino. I was able to locate the car via their website, negotiate the price, take a test drive and complete the purchase process very quickly. Process was very transparent and Richard and the team were very courteous throughout the entire process. I would highly reco | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ Raquel Brehun

As a first time car buyer, I couldn’t have felt more comfortable and confident throughout the process with Carolina Volkswagen. Chris Harmon and Danny Poli went above and beyond, (I’m talkin tracked a car down for me states away), every step of the way. Even down to the dreaded finance office part - it was so quick and easy with abs | Read Full Review

4/22/2021 12:00:00 AM | Google

★★★★★ Kathryn Talbert

Recently purchased from Caroline VW and had a really great experience start to finish. Richard Albino handled the sales experience with professionalism and courtesy to make everything as easy as possible. Chris in finance made wrapping up everything a breeze! I know I’m in great hands, thanks again! | Read Full Review

4/20/2021 12:00:00 AM | Google

★★★★★ Patrick Owens35

Richard helped me out a lot by finding a great car and letting me test drive it and getting to know inside and outside or the car.it really was just an overall amazing experience the whole entire time buying the car. | Read Full Review

4/20/2021 12:00:00 AM | Google

★★★★★ Lauren Taddei

Went into Carolina Volkswagen this morning and had just the worst experience possible. I called this past Friday to make an appointment for a new tire and rim. The girl I spoke with was very nice and I let her know the situation and what I needed. Never in that conversation did she ask me if I knew which rim etc... in order for them | Read Full Review

4/20/2021 12:00:00 AM | Google

★★★★★ Erika Sessis

I had a fantastic experience at this dealership. My sales consultant, Chris Harmon, was extremely helpful, honest, and informative. I couldn’t have asked for a better experience! I am pleased to say that I was able to walk away with the car of my dreams. Thank you to the entire staff at Carolina Volkswagen! | Read Full Review

4/18/2021 12:00:00 AM | Google

★★★★★ Heaven Bound

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4/15/2021 12:00:00 AM | Google

★★★★★ Laura Groves

Had a great experience at Carolina Volkswagen, yet again! I turned my Jetta in that I was previously leasing from Carolina VW and chose to lease a Tiguan. Richard Albino, Danny Poli, and Chris Gray worked with me and made it a truly great experience. I am so glad I returned to Carolina VW and chose to lease from them again. There is | Read Full Review

4/14/2021 12:00:00 AM | Google

★★★★★ 54jonesboy

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4/14/2021 12:00:00 AM | Google

★★★★★ April Strawn

Couldn't recommend Chris enough. His knowledge of the vehicles he's selling is impeccable. He answered every question my husband and I had about the VW Atlas. As soon as my feet hit the parking lot I was wanting to see the numbers. No sense in looking at something I can't afford. He jumped right into that and didn't try to push us i | Read Full Review

4/14/2021 12:00:00 AM | Google

★★★★★ Lauren Miller

I had an amazing experience with the team at Carolina Volkswagen. I worked with Chris Viton and his manager Danny and their team is fantastic. They took the stress of buying a car away by being friendly and listening to my needs and not giving me the run around. They worked with me to ensure I walked out with a car I loved and a pric | Read Full Review

4/12/2021 12:00:00 AM | Google

★★★★★ Karen DeVita

After a frustrating time at another VW dealership I was able to get the car I wanted at the price that worked for me. Kudos to Richard Albino and team for their professional and caring service. I love my new Tiguan! | Read Full Review

4/12/2021 12:00:00 AM | Google

★★★★★ Brigitte Fiallo

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4/7/2021 12:00:00 AM | Google

★★★★★ Karen Coston

Chris and Danny were great to work with. They were very professional, helpful and they did not try to hassle us as other dealerships have to us in the past. Thank you so much Chris and Danny! | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ Josh Clontz

Just had an amazing experience with Richard Albino! Not only him, but the sales manager and the entire staff were friendly and welcoming. Conversations were fair and to the point. No beating around the bush. I was able to walk away with my dream car for the perfect price! Would definitely recommend Richard and Carolina Volkswagen to | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ JT Speller

I had an amazing experience with this dealership! Very welcoming and very helpful. They helped me get into a car that I wanted with out any hassle. Richard Albino Was the one that made it happen! If you need a car, talk to this man. Thanks again! | Read Full Review

4/3/2021 12:00:00 AM | Google

★★★★★ April Strawn

Couldn't recommend Chris (Harmon) enough. His knowledge of the vehicles he's selling is impeccable. He answered every question my husband and I had about the VW Atlas. As soon as my feet hit the parking lot I was wanting to see the numbers. No sense in looking at something I can't afford. He jumped right into that and didn't try to p | Read Full Review

4/3/2021 12:00:00 AM | Google

★★★★★ Gene Goode

Fast and efficient service | Read Full Review

4/1/2021 12:00:00 AM | Google

★★★★★ Caroline Watson

Recently purchased a Toyota FJ Cruiser from Carolina Volkswagen. Worked with Chris Harmon and Danny Poli. It was a 2 hour drive to the dealership and I could not make it before closing time. Chris and Danny were very accommodating and stayed late on a Saturday night. They were helpful and patient... and had great personalities an | Read Full Review

3/31/2021 12:00:00 AM | Google

★★★★★ Susanna Hollingsworth

Really had a great experience working with Richard Albino. He was knowledgeable, kind and answered many questions for me. When I called him back to tell him my cousin had found another car for me, he was gracious and offered to help next time--he will be the first person I call! | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Andrew Thorndyke

Richard A has taken care of my wife and I for 3 transactions now. Always quick, and I leave feeling like I got a deal. Highly recommended! | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Jerome Broderick

My wife and I came back a year later and had the pleasure to work with our sales professional, Richard Albino, once again. This time picking up a new Atlas R-Line SEL Premium. He was absolutely terrific to work with! My family and I would recommend him (and this dealership) to anyone looking for quality, patience and professional ser | Read Full Review

3/15/2021 12:00:00 AM | Google

★★★★★ Maggie Peacock

Big thanks to Chris Harmon and Dani Poli for all the help and the easy buying prosses! they both helped me choose the best car for me and made sure I was happy as well as comfortable!! Everyone was super nice and helpful as well (Chris in financing was also very helpful and talked me through the entire process!) | Read Full Review

3/13/2021 12:00:00 AM | Google

★★★★★ Kathryn Gant

I stopped in for a test drive-Richard Albino was knowledgeable and helpful. He was professional and friendly, answering all of my questions thoroughly. My plan was to return the next day so that my husband could test drive-I texted Richard promising to arrive within a time window but didn't as the decision had been reached for an alt | Read Full Review

3/7/2021 12:00:00 AM | Google

★★★★★ Ennovy Ledbetter

Really happy with my purchase! I love my car! I just want say thank you to Christian and Chris for working with me and getting me the best price for my vehicle!!?? | Read Full Review

3/6/2021 12:00:00 AM | Google

★★★★★ Dhiraj Kumar

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3/2/2021 12:00:00 AM | Google

★★★★★ M. Barr

Edited to add: since leasing this car I have had many issues and dealing with the dealership has not been easy. Lots of turn over and I eventually had to get Volkswagen of America involved. Would not use this dealership again. Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I com | Read Full Review

3/1/2021 12:00:00 AM | Google

★★★★★ Jodi Brichta-Coyne

I am usually not one to leave reviews but feel compelled to share my amazing experience at Carolina VW. I had the pleasure of being introduced to Danny and sales team who’s transparency and no BS led us to a fast and painless purchase of a Passat. We are loving it and would highly recommend them 10x over. Thanks again. | Read Full Review

2/24/2021 12:00:00 AM | Google

★★★★★ Lorenzo Williams

This was my first time buying a car and Mr. Albino along with several others made my experience quick and painless. | Read Full Review

2/23/2021 12:00:00 AM | Google

★★★★★ Brock Anthony Ross

Mike and his guys took awesome care of me and my car today. All requested items repaired and I'm ready for the first road trip. Can't wait to see highway performance. | Read Full Review

2/9/2021 12:00:00 AM | Google

★★★★★ Raven Black

I scheduled an appointment a week ago letting them know the issues I was having. When I arrived, I was greeted and asked what brought me in. I stated I had 9am appointment. I gave my info and I was asked AGAIN what was going on with my vehicle. Afterwards he told me that there were other people in front of me, therefore he don’t know | Read Full Review

2/9/2021 12:00:00 AM | Google

★★★★★ marcia ray

Let me just start by saying that Carolina Volkswagen is a top notch , well organized dealership! When I came in , I wasn’t sure if I should buy or lease a car , but after Richard and Danny so graciously spent a lot of time explaining my options I am very happy with my decision. Chris you rocked too!! ;))This is my second lease with | Read Full Review

2/8/2021 12:00:00 AM | Google

★★★★★ Kevin B

My wife and I went to two Volkswagen dealerships on Saturday. We were confident we wanted an Atlas but not sure if we wanted new or used. The first dealership was not very straight forward when it came to pricing and wanted to change numbers on their paperwork hoping we wouldn't notice. We left and went to Carolina Volkswagen and m | Read Full Review

2/8/2021 12:00:00 AM | Google

★★★★★ Francis Swayzie

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2/4/2021 12:00:00 AM | Google

★★★★★ Sarah Hartwick

Best VW dealership in Charlotte- I’ve dealt with some of the other ones and my experience was not nearly as good. Chris Harmon in sales and Chris in finance were both great to work with, very laid back and no pressure. Highly recommend. | Read Full Review

2/4/2021 12:00:00 AM | Google

★★★★★ Lynn Kier

Fast, fun and easy car-leasing experience at Carolina VW! My 86 year-old mother was in the market for a new lease and found exactly what she was looking for at Carolina VW after researching online. The moment we arrived at the dealership, both Danny Poll, the sales manager, and Richard Albino, the sales associate, greeted us with a | Read Full Review

1/30/2021 12:00:00 AM | Google

★★★★★ Ross Cockerham

I’ve been leasing my car @ Carolina VW since 2011 and there is a reason I always come back. My wife’s Kia was quickly approaching its lease turn-in date and she was considering the switch to VW. We just had a new baby in December, so she tasked me with finding a new car for our growing family. Donell and the rest of the team @ Caroli | Read Full Review

1/26/2021 12:00:00 AM | Google

★★★★★ A.M. Stephens

Carolina VW took great care of me in the purchase of my pre-owned Tesla. Danny Poli, the manager, and Chris Harmon, my sales associate, were so fun to work with. They had such great senses of humor, yet remained extremely professional. They treated me as if I was a VIP, though the dealership was extremely busy while I was there pu | Read Full Review

1/24/2021 12:00:00 AM | Google

★★★★★ Molly Tschantz Gulley

Thanks to everyone involved at Carolina Volkswagen for helping my step son out with the lease of his first car! It was his first car transaction, so nerves were running high. After going to another VW dealership, I knew we could find better. I made one phone call for him and it was smooth sailing from there with Carolina Volkswage | Read Full Review

1/13/2021 12:00:00 AM | Google

★★★★★ Brock Ross

These guys are PROS. Got my business for the life of my VW Passat. | Read Full Review

1/12/2021 12:00:00 AM | Google

★★★★★ Bonnie Grote

We were very pleased when we visited Carolina Volkswagen and spoke with Richard. He was great, super informative and helpful. I would suggest visiting Carolina Volkswagen if you are interested in purchasing a Volkswagen car. | Read Full Review

1/2/2021 12:00:00 AM | Google

★★★★★ Vt4kimmie

I tried really hard not to leave a bad review after such a glowing review I had for my sales experience, but I've given the service department 3 times to prove that they aren't having a bad day and that I'm not black balled because I sent a concerning email about the service I received to the service manager (who never bothered to | Read Full Review

12/28/2020 12:00:00 AM | DealerRater

★★★★★ Chrissy

Kudos to my team of car experts: Chris, Chris, & Christian! I had a wonderful experience and they were all very patient with my myriad of questions. I would highly recommend buying your new or used car here. Dr. Chris | Read Full Review

12/25/2020 12:00:00 AM | Google

★★★★★ Melody Serre

Mike in service is the best there. He is always looking out for his customers! Thank you. | Read Full Review

12/24/2020 12:00:00 AM | Google

★★★★★ Zephaniah 1v3

I had an exellent experience at this location. From the moment I walked into the door, I was greeted, and could even tell my representative "Chris Viton" was smiling through his protective mask. The entire process from: basics of financing, test driving the vehicle, and even finalizing the paperwork ; was the best experience I eve | Read Full Review

12/22/2020 12:00:00 AM | Google

★★★★★ Dale Austin

If Carolina Volkswagen were a Christmas tree, Mr. Donell Richardson is the shiny star on the top of the tree. That is an interest word picture because I don’t know how we could get him fixed to stay up there! He made the entire process of purchasing a car relaxing and enjoyable. Donnell knew the details about the 2012 Toyota Highland | Read Full Review

12/15/2020 12:00:00 AM | Cars.com

★★★★★ Mathew Fisher

You know that they don't have your best interest in mind. That is just a fact. Proof - $280 for a key. I don't buy that it is going to take a hour to program a key. And I surely don't see the key costing more than $10. I am ok with you charging me 3x the cost of the key. But $140?!? Really? | Read Full Review

12/15/2020 12:00:00 AM | Google

★★★★★ Armando Magana

me gusto el lugar tienen buena atención saben darle buenas respuestas a todas las preguntas referente a los vehículos sus mecánicos tienen muchas experiencia y en la sala de espera ay refresco galletas agua sodas y café muy bueno me gusto por asen lo más rápido que se puede su trabajo | Read Full Review

12/13/2020 12:00:00 AM | Google

★★★★★ Ezzeldin Elkhouli

Sales person didn't follow up or knew who I was when I reached out the following day. Pretty disrespectful | Read Full Review

12/13/2020 12:00:00 AM | Google

★★★★★ Ibn Muhammad

The VW Service Dept. was terrible today. Had previous sketchy encounters before but was near where I live so... I decided to go there only to receive bad service and get over charged. Pretty upset! | Read Full Review

12/9/2020 12:00:00 AM | Google

★★★★★ Brad McLaughlin

Had a great new car sales experience working with Chris Harmon at Carolina VW in Charlotte off Independence Blvd. He was very nice and knowledgeable of VW products. He worked with us to get a great price and made the taking possession of the car quick and easy. I highly recommend! | Read Full Review

12/7/2020 12:00:00 AM | Google

★★★★★ Mike McClaskey

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12/7/2020 12:00:00 AM | Google

★★★★★ Christian J

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12/7/2020 12:00:00 AM | Google

★★★★★ Chesson Seagroves

You'll often times here salespeople use the line "we'll treat you like family". It's easy to shrug this off since you won't really know if it's true until you need them to step up, and actually treat you like a family member. This has not been my first car purchase, but I honestly couldn't even name the last salespeople from my past | Read Full Review

11/28/2020 12:00:00 AM | Google

★★★★★ Michael Tateo

Danny and Chris were very knowledgeable and were willing to spend time with my wife and I explaining and showing us available Atkas trims. It was because of them, we chose VW over several other brands. We absolutely love our new Atlas and glad we had such a pleasant car buying experience! Great team at Carolina VW. | Read Full Review

11/28/2020 12:00:00 AM | Google

★★★★★ Stanley Hester

Thanks to Chris Harmon and Chris Gray for a very easy sales transaction. After calling 3 other dealers waiting on return calls, I was able to reach this team on the first try and had pricing in less than 30 minutes. Drove down to dealership and was out with vehicle in less than an hour. Thanks for the exceptional service! | Read Full Review

11/26/2020 12:00:00 AM | Google

★★★★★ Jay DSants

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11/21/2020 12:00:00 AM | Google

★★★★★ Courtney Pauly

Thank you to Danny, Richard and Chris!! I had been searching for a Tiguan and out of all the dealerships they offered me the best deal, kept me updated throughout the entire process, and met all my needs! Never once did they make me feel pressured! I am in love with my Tiguan and so surprised with how stress FREE this process has bee | Read Full Review

11/20/2020 12:00:00 AM | Google

★★★★★ Rhonda Saadat

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11/18/2020 12:00:00 AM | Google

★★★★★ Sarah Diminich

I LOVE THE TIGUAN I BOUGHT FROM RICHARD AT CAROLINA VOLKSWAGEN, and I loved my experience! Car buying is stressful!!! But Richard Albino provided excellent service and made my buying experience so smooth. I just relocated to SC from NYC during the pandemic, and I don't know where I will ultimately live, however, I do know that I l | Read Full Review

11/17/2020 12:00:00 AM | Google

★★★★★ Michael Weber

They were real Helpful!!! Chris is amazing and made me feel comfortable | Read Full Review

11/6/2020 12:00:00 AM | Google

★★★★★ Kimberly Wood

Hands down the best car buying experience I’ve ever had! Chris H. and the entire staff were professional, friendly, and made the experience easy and quick. I'm new to the Volkswagen family, but this purchase experience has definitely converted me to a lifetime member. | Read Full Review

11/5/2020 12:00:00 AM | Google

★★★★★ Lindsey Burdette

Noel was amazing! I went right in, test drove the car, she answered my questions, and helped me get approved! The staff members were kind and supportive! I felt they were honest as well! I drove away in our family suv! Highly recommend! They even filled it up and detailed it! | Read Full Review

11/5/2020 12:00:00 AM | Google

★★★★★ Mohaimenur Rahman

Didn't buy any car eventually but the experience was good and comfortable. We were contacted by Mr. Richard and he helped us through the whole process. | Read Full Review

11/5/2020 12:00:00 AM | Google

★★★★★ Julie Lisak

James Gray was the first person I talked to Carolina Volkswagen. He was so patient and understanding while I detailed my concerns, my needs, my fears. He is such a good listener and he made good on his promise to communicate my needs to his team members. He really went above and beyond by spending time with my six-year-old son while | Read Full Review

11/3/2020 12:00:00 AM | Google

★★★★★ Lauren Raleigh

Chris Harmon could not have been more helpful, professional, and kind during the entire process of buying a car. He helped me find my dream car and coordinated with my schedule to make sure my experience was as efficient and convenient as possible. Would highly recommend Chris and Carolina Volkswagen to anyone trying to find their pe | Read Full Review

11/3/2020 12:00:00 AM | Google

★★★★★ Kyle Frankhouse

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11/3/2020 12:00:00 AM | Google

★★★★★ Courtney Diliberto

I am disappointed by the service center. I appreciated they were willing to squeeze me in to replace a flat tire. After waiting for over an hour, they told me they didn’t have the tire I needed. I found another place that could but needed VW to remove the locked lug nuts from my car. I never got a key when I bought the car, which I | Read Full Review

10/30/2020 12:00:00 AM | Google

★★★★★ Tim Becker

I had been shopping around the past two months for a new suv. I was deciding between a Kia, Hyundai and VW. VW was my last stop but should of been my first! Chris Harmon was a stand up guy. Made the sales process enjoyable and very comfortable. Coming from a sales background I am very tough on sales people and I have to say Chris was | Read Full Review

10/29/2020 12:00:00 AM | Google

★★★★★ Ron Johnson

The sales representative was a pleasure to deal with as well as the rest of the VW team. They helped me get the car I wanted with a decent intrest rate. Special thanks to Michelle for showing me a variety of vehicles. | Read Full Review

10/27/2020 12:00:00 AM | Google

★★★★★ jessica carreon

I had the best experience today getting my new vehicle today, Thank y’all so much for all everything and for being so kind | Read Full Review

10/23/2020 12:00:00 AM | Google

★★★★★ Christy Fullagar

Best car buying experience I’ve had so far! I said I would never buy a new car but there was zero pressure and everyone involved was so friendly. I had an appointment to meet with Chris H. He had the car ready for me when I arrived, I loved it, came back Monday to complete all paperwork and drove home in a brand new Atlas Cross Spor | Read Full Review

10/23/2020 12:00:00 AM | Google

★★★★★ reggie colston

Chris Brown is a Great Guy!!! | Read Full Review

10/21/2020 12:00:00 AM | Google

★★★★★ Sydell Lewis

Chris Harmon and Danny Poli are the dynamic duo! why it took me 3 visits is beyond reason...I knew I love this car! They knew too and stayed in contact with me. No pressure just looking out for me. I felt comfortable and left very happy. | Read Full Review

10/19/2020 12:00:00 AM | Google

★★★★★ Rebecca Petersen

Having recently moved to Charlotte, coming to Carolina Volkswagen was simply an attraction to a certain Atlas model I've been curious about. What I didn't expect, was to feel immediately part of the sales family from the moment I walked in. The culture that Danny is setting forth is one that I reach to replicate with my own team. His | Read Full Review

10/19/2020 12:00:00 AM | Google

★★★★★ Sara Molyneaux

On 10/15/2020 around 6:30pm, my family and I visited Carolina Volkswagen to purchase a certified used silver Tiguan. We were coldly “greeted” with an attitude by general manager, Richard Crosby. We told him we were there to meet with Noel to purchase the vehicle. He advised that it was Noel’s day off. Since my sister already sent Noe | Read Full Review

10/19/2020 12:00:00 AM | Google

★★★★★ Allyson Alonso

Chris was such a pleasure to work with! He truly wanted me to be happy in my new Volkswagen and made sure that happened. Chris and Danny were both so great to work with and the reason why I keep going back to Volkswagen | Read Full Review

10/15/2020 12:00:00 AM | Google

★★★★★ Jordan Gambill

My wife and I recently bought our new VW Atlas from Carolina VW. Danny (the manager) and Chris (salesman) were awesome to work with. Easiest transaction I've done when purchasing a vehicle. It was awesome to have a real person answer on the 1st ring or two, let alone have it be the manager. Great customer service! Can't recommend the | Read Full Review

10/15/2020 12:00:00 AM | Google

★★★★★ Michelle Kuske

Great experience with Chris! He was very patient and understood my needs and knew the cars well! He went above to accommodate my schedule. Would send my friends there! | Read Full Review

10/11/2020 12:00:00 AM | Google

★★★★★ randy curry

Great service. Friendly | Read Full Review

10/10/2020 12:00:00 AM | Google

★★★★★ Kim Lopes

We worked with Elijah Gray very professional, personable and a joy to work with. We drove out in our brand new 2020 Tiguan!! A great easy process.. Go see Elijah at Carolina Volkswagen.Thank you Elijah!!!! Steve Baux and Kimberly Lopes | Read Full Review

10/9/2020 12:00:00 AM | Google

★★★★★ Brittany Cahoon

I bought a 2018 VW Passat from this dealership a couple of weeks ago, after purchasing the same car from a different dealer and returning it for issues brought to my attention here at Carolina VW, and I absolutely love the car and had a wonderful experience working with Chris Harmon and Danny Poli! Not only did they show genuine conc | Read Full Review

10/8/2020 12:00:00 AM | Google

★★★★★ John T

Only about half the employees are wearing masks, salespeople greeting customers maskless. Use your better judgement shopping here. The sales people are not taking covid seriously. | Read Full Review

10/7/2020 12:00:00 AM | Google

★★★★★ emili raine

Just leased my 6th vehicle from Carolina VW- they make it easy (even during a pandemic!). Always a good experience at this dealership from the sales team to the service department. Thanks Richard & Danny & TQ... see y’all in 48 months! | Read Full Review

10/4/2020 12:00:00 AM | Google

★★★★★ Sara B

I had a wonderful experience at Carolina Volkswagen. Danny, Richard, TQ, and Chris provided exceptional customer service from the moment I contacted the dealership and walked in the door until driving away in my new Atlas. Everyone was very personable and extremely helpful every step of the way. I’ve thought about the experience many | Read Full Review

10/4/2020 12:00:00 AM | Google

★★★★★ reggie colston

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9/29/2020 12:00:00 AM | Google

★★★★★ Keal Robert

Traded in current car for a Brand New VW Tiguan this weekend. Chris Harmon our salesman and Danny the sales manager went out of their way to get us in the car with the payment we wanted. Could not be any happier with the entire situation. Cant wait to deal with these guys again when we are ready to trade in our other car!! | Read Full Review

9/28/2020 12:00:00 AM | Google

★★★★★ Raymond Boulware

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9/28/2020 12:00:00 AM | Google

★★★★★ Johnny McNier

I had a phenomenal experience at Carolina Volkswagen. The guy I was working with (Richard Albino) was great. He did and got me everything he promised he could do. This is the 2nd new car I have bought there,and will buy from there again. Richard even got me a free fill up a week after I had bought the car. He then texted me a mon | Read Full Review

9/17/2020 12:00:00 AM | Google

★★★★★ maryg416

What a wonderful experience!! Chris Harmon was so friendly, and willing to work with me. I would definitely recommend seeing him!! This has been the most pleasant car-buying experience I've ever had! | Read Full Review

9/10/2020 12:00:00 AM | DealerRater

★★★★★ Jayson Kordich

A solid dealership with great deals. The pros - they took care of me after their salesperson miscommunicated the deal we reached, and on a separate occasion they comped me for patching a tire after an unfortunate puncture. You can tell they value customer satisfaction. One star removed during COVID because most the salespeople I've | Read Full Review

9/10/2020 12:00:00 AM | Google

★★★★★ Taylor Giannino

Danny Poli and Chris Harmon are phenomenal! I have never had an easier car buying experience. They worked with efficiency while paying great attention to every detail. I am new to the car buying process, so they were kind and reasonable when helping me navigate all of it. The two took the time to build a relationship with me and to l | Read Full Review

9/9/2020 12:00:00 AM | Google

★★★★★ maryg416

What a wonderful experience!! Chris Harmon was so friendly, and willing to work with me. I would definitely recommend seeing him!! This has been the most pleasant car-buying experience I've ever had! | Read Full Review

9/9/2020 12:00:00 AM | Cars.com

★★★★★ Tony William

Worst customer’s service they don’t care about customers. Specially in part and services. | Read Full Review

9/9/2020 12:00:00 AM | Google

★★★★★ Lukas Tyler

What an amazing service and manager Danny . You got to go see him he knows people what kind of car everyone will like and really cares about customers . I went there September 1st and was the best buying experience ever had. Danny and his team not only helped me find dream car but got me a loan very fast and when I couldn’t afford pa | Read Full Review

9/4/2020 12:00:00 AM | Google

★★★★★ Darrell Winstead

Went searching for a new car. My wife and I found a Volkswagen Passat Wolfsburg Edition it was a nice car. We went home and looked the car up online and found out the car wasn’t available. So my wife and I decided to go to Carolina Volkswagen and check their inventory. Glad we did. Once we arrived at the dealership we got out and sta | Read Full Review

9/2/2020 12:00:00 AM | Google

★★★★★ Dwinstead378

So my wife and I decided to go to Carolina Volkswagen and check their inventory. Glad we did. Once we arrived at the dealership we got out and started walking around looking at cars. After a few moments a salesman came out an introduced himself. His name was Chris Harmon. Chris turned out to be the consummate professional. We told hi | Read Full Review

9/1/2020 12:00:00 AM | Cars.com

★★★★★ sukil kim

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8/29/2020 12:00:00 AM | Google

★★★★★ Lauren Del Buono

I wish I could give ZERO stars. WORST service in the auto department. TOTAL CROOKS! I have been going to this VW dealership for 4 years. I only get my car serviced by the dealership. I scheduled a routine oil/tire change and planned on spending the $100.00. I went in for my service and after reviewing my car I am told by the front de | Read Full Review

8/25/2020 12:00:00 AM | Google

★★★★★ Caroline Massagee

Really enjoyed my experience purchasing a certified pre-owner VW Golf, and it was Richard Albino who made the experience uniquely pleasant and the transaction go smoothly! | Read Full Review

8/20/2020 12:00:00 AM | Google

★★★★★ Sonia T

From the moment we entered we felt appreciated. Richard Albino's customer service skills were perfection, very knowledgeable and didn't push us to make a decision. | Read Full Review

8/14/2020 12:00:00 AM | Google

★★★★★ Debbie Martin

I had an awesome experience at Carolina Volkswagen. Chris Viton sold us an awesome ride and he provided excellent customer service. The team at this location will take good care of you. Buying a car is a big deal and they definitely are there to walk with you and ensure your peace of mind. | Read Full Review

8/6/2020 12:00:00 AM | Google

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Carolina Volkswagen
★★★★★(140)read reviews