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Ide Volkswagen of East Rochester

Ide Volkswagen of East Rochester

★★★★★(125)read reviews
333 N Washington St, East Rochester, NY 14445
(585) 310-5183 Ask About Our Service Specials!
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Service Offers

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    $25 Off Genuine VW Brake Pad and Rotor Replacement11Click Here for Details
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    $10 Off Front Wiper Blade Replacement3Click Here for Details
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    $10 Off Genuine VW Battery and Installation13Click Here for Details
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    $114.99 Oil and Filter Service1Click Here for Details
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    $25 Off Spring Service Special23Click Here for Details
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    $25 Off Set of Four Tires9Click Here for Details
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    Get 20% off select VW DriverGear purchases17 (no minimum required) with promo code VWDG2025 at checkout.Click for details
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    Volkswagen Tire Store Price Match Guarantee Click Here for Details
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    VW Service Credit Card Click for details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.25 and 06.30.25.
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    Enjoy SiriusXM in your vehicle!Click for Details

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 5:00 PMSat: 8:00 AM - 2:00 PMSun: Closed
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Customer Reviews

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  • ★★★★★ a almy
    | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ ellabella3
    Spencer was incredibly helpful with finding our daughter a used car! We needed one with good safety features for Buffalo. | Read Full Review
    11/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ David Feldman
    | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Jeffrey Zielinski
    | Read Full Review
    11/15/2024 12:00:00 AM | Google
  • ★★★★★ Courtney Crosby
    Spencer helped me get a new vehicle that suited my family needs while keeping my budget and situation in mind! | Read Full Review
    11/15/2024 12:00:00 AM | Google
  • ★★★★★ Randall Ezzo
    Great service! | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Carolyn
    We received very courteous and professional service from IDE. I would recommend both Spencer and IDE | Read Full Review
    11/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ Odellj
    Sydney was the best! Knowledgeable and professional she made the whole process run very smoothly! I would absolutely buy another car from her! | Read Full Review
    11/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mario
    Best, faster and easiest experience in leasing a car. From the beginning to the end with a streamline process. | Read Full Review
    11/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ William Costanzo
    | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ James Santelli
    In for a 20k service for my 23 id4.pro s not sure all what they did, but they recommended a 4 wheel alignment with calibration for $499. I just hah the same done 6 months ago for $300. I declined…thank you very much. | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Bradley Fish
    Outstanding Professional Personal Service! Thank you Noah, Jim, and Ide VW Team! | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ Chelsea Carey
    Spencer at Dick IDE VW made car buying a breeze. Very helpful and accommodating, answering all our questions in detail. My husband and I love our new Tiguan! | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Canny Yan
    | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Christoff
    Great customer service. Noah answered any questions that I had, very professional. | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Matt Smith
    I give Christina Young at Ide 5 Stars. I found the car I wanted online (2019 Alltrack SE in white, manual transmission) and would have driven much farther for it. At the time of sale I was living in SE PA. I'm not always a fan of VW dealers (my first new car was a VW and after the first service appointment I never set foot in the pla | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Katie Mastrogiovanni
    | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Pablo Reynaga
    Great customer service | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ katie8156
    Sydney was great!! She answered all my questions. She had both vehicles I was interested in ready for me to test drive. She Is knowledgeable on all aspects. Sydney made buying a car stress free and fun!! | Read Full Review
    11/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ MELICZA ALBRIGHT
    | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Mike DiNardo
    Quick and easy oil chance, took a hour | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Rennie Acoff
    | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Ana Crittenden
    Ide is a prefered service center for my VW. Friendly helpful staff. Thank you. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ lisa frerichs
    I always receive good service. Waiting area is clean and I’m make up work while I wait. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Kathlin Wolfe
    Great service and communication for a routine oil change. Best dealership I’ve ever dealt with. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ A Buck
    I've been a long time customer of Ide VW. Approx 12 years. I still continue to enjoy a positive experience with the team there. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ dabeach321
    Noah did a great job of helping me get my vehicle repaired in an affordable and timely manner! | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Russ Miller
    I generally don’t have any issues. Except this time when working on my rear calipers they accidentally broke a speed sensor. They replaced the part at no cost to me. Which I appreciate. The techs do nice work otherwise. | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Liz Chatterton
    The staff is always incredibly helpful and honest and I much prefer coming to Ide over the other local VW dealership | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Alex Brashich
    | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ patricia wooton
    My VW EOS went into “Limp Mode” last week on my way to the Y. A friend recommended Ide VW for service so that’s where I had her towed. Jim, the SA, called me the next morning before I even had a chance to call. The repair estimate wasn’t horrible so we had them also do some scheduled maintenance. They had her ready to go the next d | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Angelo Casciani
    Great experience bought a used car Easy process | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Leeh Hardy
    | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Denise Santiago
    Always a pleasure receiving services at IDE Volkswagen | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Rolf Maxa
    Very helpful sales consultant and professional | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ t vaczy
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    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Gail Murray
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    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Odasz
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    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Tyler Lynch
    Recently bought a new car at Ide and the staff were all fantastic. Huge shout out to my sales rep Nick who made the entire process so easy and worked hard to get me into the car I wanted. | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ mgeen27
    Purchased a new Atlas and Christina was fantastic to work with. She was very knowledgeable about the vehicle and was a pleasure to do business with. They were very fair with my trade as well. | Read Full Review
    10/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Acascian
    purchased a used vehicle from Spencer who worked with me for over 10 tens to get the final information in lace to close the purchase | Read Full Review
    10/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ashley H
    Noah Corbett treated me very nicely while I was there today. Will be back again, thanks Noah for all your hard work! | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Mark Norman
    Noah Corbett was sussy. No cap. If only he put in as much work as his scooter’s suspension. Deadass. | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Leslie
    Ide VW always provides an amazing experience- Spencer went above and beyond for us again. Highly recommend him and the whole team! | Read Full Review
    10/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ Katiealaimo78
    Wonderful experience again! Spencer was easy to work with and made the transaction super easy! Would recommend over and over! | Read Full Review
    10/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ Smarley309
    Spencer was an instrumental in helping me choose the car that was right for me! | Read Full Review
    10/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ ashbery.james
    Dave was wonderful to work with, very knowledgeable and a great sense of humor too! | Read Full Review
    10/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ hbradstreet
    David was a great help and gave us a smooth and enjoyable buying experience. He gave us all the tools and information we needed to make our decision with no pressure. He smoothed over the confusing parts, attended to all the details with no fuss and we were home without a car in a couple of days. I would be very happy to do business | Read Full Review
    10/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Elizabethgurz
    I had to get a new car after only having my previous volkswagen for a year and a half due to an accident (a car I LOVED) and I was miserable going i to the dealership. Christina was so sweet, very accommodating and made the experience as painless as possible. I was so thankful for her and super glad I chose IDE! Thanks again Christin | Read Full Review
    9/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ emh6586
    My 2nd lease with David and our 4th car through him, he is simply the best! Takes the time and care to work with me and talk to my little one. We can’t sing his praises enough! Made the entire process so easy and seamless. | Read Full Review
    9/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ Peskyamma
    David was kind and followed up in a timely manner. He worked with me to find what I was looking for. | Read Full Review
    9/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ Carmellina Giannetti
    This is by far the best dealership around. The maintenance shop is very well managed and organized. Victor was especially helpful when I brought my car in with a chip. He fixed it on the spot and it looks wonderful! I can't even tell anything happened to the paint. Katie at the service desk is amazing, very professional and k | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ jpb33271
    purchased a vehicle with factory and extended warranty within 4 days and 290 miles vehicle began knocking, factory warranty declined repairs and ide volkswagon wont do anything to honor lemon law warranty. took my loaner vehicle away and did nothing to fix the car i purchased now im out of a car and making payments. pathetic, i will | Read Full Review
    9/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ed T
    I think this is my 5th VW that I've leased from Dave and Ide. Dave always goes the extra mile to make sure everything is taken care of. He's a true professional and I would highly recommend Dave and the folks at Ide VW. | Read Full Review
    9/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ Joe
    I recently bought a Volkswagen Taos from David at Ide Volkswagen in East Rochester. I couldn't have asked for a better experience. David was friendly and answered all of my questions, and helped me buy the car I wanted at a fair price. After I purchased my car he made follow up calls to make sure I was fully satisfied with my experie | Read Full Review
    9/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ PJWelch
    David is an asset to IDE Volkswagen. He makes finding the right vehicle at the right price look easy. He listens, cares about what you want and works hard to find it. This time, we were just stopping in early before the end of our lease out of curiosity. We were not expecting to find anything yet. Somehow we ended up with a brand new | Read Full Review
    9/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Aaron Boughton
    Went in for an ac vent issue, took them only 30mins to find out what was wrong. My warranty sadly ran out cause the salesman told me the wrong information when I bought the warranty. They gave me the diagnosis and it would of cost way too much to fix. Had my brothers dealership fix it and what they told me wasn’t the issue at all. Th | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ dv612710
    Excellent all the way around. Definitely would recommend to anyone looking for a vehicle Sidney was excellent ,and Christina was excellent gold star all the way! | Read Full Review
    8/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Rgldr1190
    David is the man. I’m very happy he was my sales representative. He deserves a big raise from IDE VW because he works tirelessly on weekends, nights, whenever. And he’s no nonsense. | Read Full Review
    8/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ ericwmorris8
    Very professional, no nonsense. I told them what I was looking for and they helped. It was a pleasure working with them. | Read Full Review
    8/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ Tael
    Spencer is a true professional. He was a pleasure to deal with in every way. He was very responsive and patient and made the car buying process a great experience. Thank you, Spencer! | Read Full Review
    8/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ Marie Slocum
    We drove up from Long Island and had a serious problem with our Jetta! Thank you so much Joe and Noah for amazing customer service! Complete professionalism!! Highly recommend! ?????????? Thanks so much! Paul & Marie Long Island NY | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Tuanita Riley
    | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ J.bitely
    This was the third car we car we bought from them and has been a simple easy process each time! | Read Full Review
    8/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mariah Rose
    Edit : They got us in to fix the problems we had at no cost of ours ! We finally feel better about our purchase and we are very appreciative. Terrible service terrible customer service, we bought a 2 year old vehicle from them and have had all these small problems with it that of course are not covered by the warranty’s . A bunch of | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Ryan VerColen
    This was my second new-car purchase from Spencer Clarke at Ide. Repeat customer should say a bit by itself. My first purchase was easy (for me, maybe not so much for the dealer -- I wanted a particular car and they found it many miles away and brought it to Rochester to make the sale) so Ide was my first stop while looking for a ne | Read Full Review
    8/18/2024 12:00:00 AM | Google
  • ★★★★★ jcotton77
    Spencer and the staff at Ide saved me when my car died at the worst possible time. I was able to get in a new vehicle in record time. I agree with another reviewer that you might find cheaper prices elsewhere, but I chose Ide for its community involvement and family ownership. I wasn't disappointed. | Read Full Review
    8/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ryanorealtor
    Spencer was very professional and knowledgeable without being salesy. and he helped me find the exact car I wanted. Thank you so much! | Read Full Review
    8/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mackenzie sercu
    Katie was so helpful! She made sure I understood what was needed with my car! | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Caroline
    Spencer was so helpful and very patient with all of my questions. Thank you so much! | Read Full Review
    8/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jay Tusso
    Ide service department has been my go to for years. Jim Redden knows his stuff. The staff is always friendly and very knowledgeable. They even gave my kid a VW hat…just because. They really take pride in what they do. | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Charles Sauer
    I've had all of my 2012 Beetle's servicing done by Ide. I like having VW trained mechanics working on this car. Service Advisors like Jim Redden are a huge asset due to their vast knowledge of these cars. Katie at the service desk is also very helpful. Service Mgr Joe is excellent with his follow up. Ide VW is a great place to d | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Steven DeLorme
    Worst customer service I’ve ever experienced. Not to mention I had to take my car to a real mechanic after IDE messed up my car. | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ mrdale14424
    David kept the unnecessary car dealer chit-chat to a minimum and allowed me to purchase what I wanted as expeditiously as possible; Thank You! Now, Ide VW I gave only 4 stars to as they seem less than a dealership at the top of their game. It was almost like a throw-back to the small VW dealerships of the 70's. Not necessarily a bad | Read Full Review
    8/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ Steven DeLorme
    Worst customer service of I’ve ever experienced. Not to mention I had to take my car to a real mechanic after IDE messed up my car. | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Bitsy DeLorme
    DO NOT LEAVE YOUR CAR WITH THIS SERVICE DEPARTMENT. We brought our Beetle in to be serviced and listed multiple issues with our theories after googling. They had the car for almost a week before looking at it at all, drove it 26 miles and called to tell us to come pick it up because nothing was wrong. We had paid for a brake check | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Edailey2323
    Excellent experience! Spencer is thoughtful, professional and knowledgeable. He genuinely cares about his clients and it's clear that he enjoys his job. Thanks again! | Read Full Review
    8/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ ryan
    This is the second car we have purchased from Spencer at Ide. He is always courteous, helpful, and quick to reply to any inquiries. Spencer helped me find exactly the car I was looking for and I couldn’t be happier. | Read Full Review
    7/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ Paul
    Bought my last two cars from David. Each time he was helpful in getting me exactly what I wanted. | Read Full Review
    7/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mariah Rose
    Terrible service terrible customer service, we bought a 2 year old vehicle from them and have had all these small problems with it that of course are not covered by the warranty’s . A bunch of hundred dollar clips that are broken and need to be replace . The fender somehow just popped off while driving on the highway and got caught u | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ evan
    I did plenty of research and narrowed it down to a single vehicle, which happened to be available at multiple dealerships. Ultimately I chose to purchase from David due to his lack of xx, blunt demeanor, and industry-defying response times...even when he was supposed to be off. Another local dealer offered me a slightly better deal, | Read Full Review
    7/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ Deb Lill
    I was looking to trade in my daughter’s car and purchase a VW. David was knowledgeable and a pleasure to work with. | Read Full Review
    7/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ westempire1
    We met David 3 years ago but decided to keep our vehicle at that time. I was impressed with him then, so I reached out again a few weeks ago. We just purchased an Atlas Peak Edition from David and were very happy with his professionalism and easy going nature. The whole experience was very good. | Read Full Review
    7/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ KatCas
    Spencer was professional and knowledgeable. He allowed us to take our time with the process. Was a painless car-buying experience. | Read Full Review
    7/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ Kristina McInerny
    They take good care of Mom. They gave me 2 quotes for tires; good and better. Customer service guys are attentive and friendly. We paid $50 more to come here instead of a discount tire. VW offers free road hazard if you buy tires here and $25 rotation. I would come back. PLUS they have WiFi and a room to work if needed. | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ contactlinda123
    While driving we felt and heard a very large bang under the car. We all looked and there was nothing that we had hit . We called service and asked if they could please look at it to see if the car was safe to drive. They refused to look at it for at least 2 days. And could not service it for at least 2 weeks. We took our business to | Read Full Review
    7/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ G TRAKN
    I took my Golf R in for an inspection. After 1hour and 45min of waiting I was told it failed due to the inside of all four tires being “bald” and the side wall of one being severely damaged. They then tried to sell me new tires. Problem was none of the tires (across the full width had less than 3/32 while failure is less than 2/32 p | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Mason
    Noah and the team were super helpful when I came in for help in getting our daughter's Jetta inspected and on the road. Loved how responsive and respectful working with Noah felt! | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Nicholas Coffey
    Quick and easy | Read Full Review
    7/6/2024 12:00:00 AM | Google
  • ★★★★★ tractorboy924
    Dave was very knowledgeable about the produce ie car I was looking at. Very helpful through the whole process and is very customer focused. He helped us through the whole process. Even made sure car was washed AND WAXED when we picked it up!!!! Highly recommend Dave for your buying process questions about the product ie VW. Barb and | Read Full Review
    7/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ Neshma02
    Everybody I came in contact with was very helpful. They patiently worked with me, explained the process to me thoroughly and were kind the whole time to me and my family. I’d come here again to get another vehicle. | Read Full Review
    7/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ mtfrsn
    I just bought a new car from Spencer at Ide VW, and he was professional, efficient, and treated me well from start to finish. A great experience. | Read Full Review
    7/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jessicasoileau
    This is my third lease with Ide, the first one done in my own, and I could not have had a better experience. Spencer was great and so knowledgeable. Even the fianace guy was amazing not pushy and very kind. I will always come to IDE and always recommend to friends and family! | Read Full Review
    7/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Haley Hailey
    Sydney was very informative and easy to understand! She broke everything down for me so that I left without any questions unanswered. | Read Full Review
    7/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Judith Valerio
    Excellent care for my VW… Katie, my service Rep is great! This is the 3rd Tiguan I have owned.. and Ide does a great job of keeping my cars in great shape!! | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Kaylee Fillmore
    I called and made an appointment over the phone. They got me in within a week. I discussed over the phone that I would wait during the appointment for my car to be finished. I also said I would have my 18 month old with me. The gentleman said okay, I will make note of that and we also have a child’s play area here in the waiting room | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ olyavantsa
    I recently had the pleasure of purchasing a car from David and I must say, the entire experience was exceptional. From start to finish, they made the car-buying process incredibly simple and stress-free. Thanks again! Olga | Read Full Review
    6/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ TRM
    We had a wonderful experience at IDE. Sydney was absolutely amazing & so easy to work with! Extremely responsive & she was able to track down and get the exact vehicle my husband and I were searching for. The entire team at IDE was welcoming and kind. We would absolutely recommend them for any of your vehicle needs! | Read Full Review
    6/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ Johnbloeser
    This new vehicle leasing experience is the best I can remember in a long, long time. Spencer made the entire process seamless and enjoyable. We would highly recommend Ide and Spencer to anyone. | Read Full Review
    6/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ mattford184
    This was my first time purchasing a car and David made it a great experience. He walked me through every step of the process and made sure everything made sense. It was stress free and I can’t recommend David enough. | Read Full Review
    6/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ mepayne827
    Everyone was very kind and welcoming. They were very helpful when working out a plan. Very knowledgeable! | Read Full Review
    6/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jordyn S
    Spencer made my first car buying experience so easy! He laid all the options out for me and took the time to explain everything in detail and answer any questions I had. I would definitely recommend Spencer and Ide Volkswagen and would go back to them in the future! | Read Full Review
    6/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ Dnowakow83
    Sydney was great at assisting me with questions I had on a 2024 Volkswagen Atlas! | Read Full Review
    6/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ Wifey2697
    I bought my last car from David about 5 years ago and he made the whole process stress free. So much so that when I decided that it was time for a new one I went straight back to IDE and asked specifically for him. David is knowledgeable, honest, kind and an all around pleasure to work with. All the staff at IDE that I dealt with dur | Read Full Review
    6/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ terrys12271965
    In all the years I have been purchasing vehicles I have never had such a great experience. Spencer our salesman was personal, polite and very professional, I never felt pressured. He gave us many options until we decided on our new VW. I will highly recommend IDE to family and friends. | Read Full Review
    6/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ Beth McCabe
    Absolutely abysmal customer service. I brought my car in for a diagnostic with the expectation that I’d be able to use the extended warranty I purchased. Instead of simply listing the parts that were needed, they created an overly detailed narrative that somehow allowed the warranty company to reject the entire service request. They | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ jon123coc
    We had a good experience at Ide the first time and wanted to return. Even though we had moved to Syracuse, we feel it was worth our time to return to Ide and our experience with David, was again fantastic! | Read Full Review
    6/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ jacksj1230
    Had a great experience at IDE VW. Spencer was very helpful and easy to work with. Bo in the finance dept made the experience very simple. We will defiantly be back!!! | Read Full Review
    6/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ TheNoName LLC
    Pros: • a few personable employees ——————————————— Cons: * Can only schedule appointments weeks ahead of time * Labor costs are > 1:1 for service cost (more than doubles the price of service) * Can take more than 6 hours for diagnosis * Unreliable estimated times for service and phone updates * Parts can be charged up to 300% more th | Read Full Review
    6/9/2024 12:00:00 AM | Google
  • ★★★★★ Dsangiacomo
    We have leased or purchased 4 vehicles from David and Ide VW over the last several years and every time the experience is great. Straight forward and honest pricing, great communication, and friendly atmosphere. 10/10 would recommend. | Read Full Review
    6/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ New315york
    was a great experience all around they had the exact car I was looking for and made everything a breeze | Read Full Review
    6/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ Travis
    This was the second Atlas Cross Sport that we have leased from Ide Volkswagen. The process was seamless and stress free. Spencer was great to work with and we are very happy with our new vehicle! | Read Full Review
    5/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Dino Ramusovic
    Brought my car in to get serviced and had a wonderful experience. Joe, the service manager went above and beyond to take care of the issues and communicate along the way. The entire team was great and I will certainly be back here if needed. Thank you all again! | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ SEBlodgett
    Amazing experience as we purchased my daughter’s first car! No pressure sales and they treated her with respect. This is the 3rd card we’ve purchased from IDE and we’ll definitely be back to work with Spencer again. | Read Full Review
    5/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ 24villag
    I wanted to find a car that would excite me and a dealership that felt like home. Ide Volkswagon did both of those things for me, add in Spenser and it is a perfect match. As a senior, one becomes very aware when a know it all person talks down to you. Spencer was great. He was patient, explained everything clearly and made me feel a | Read Full Review
    5/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ msblodgett
    Spencer is an amazing salesman who definitely got us a great deal on my car, overall the experience here was amazing and everyone was very attentive and helpful! | Read Full Review
    5/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ Bruce Stowe
    | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth DeRoo
    I purchased a 2019 VW Tiguan from Christina Young at Ide. Christina was well informed on the VW brand and was extremely professional. My sales experience was very easy. Evan Boyer in Finance was also extremely professional and easy to work with. The store itself is clean and inviting. I highly recommend Ide VW for your next Volkswag | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Betsy Varno
    Noah provides good service | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ gfoos98
    Sydney was super knowledgeable and helpful! The car is amazing as well! Thank you Ide VW | Read Full Review
    5/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ Delia DiBattista
    I wasnt looking for a new vehicle at the moment. I went to ide to have my radio worked on and decided to look at the inventory. I went to speak to a saleswoman and found Christina. Very nice, courteous and professional. She made me feel very comfortable. I probably drove her crazy with the amount of questions I asked but, she was so | Read Full Review
    5/17/2024 12:00:00 AM | Google
  • ★★★★★ tmourhess
    I cannot say enough about David R. He is a true professional. This is my 4th vehicle purchased from Ide via Dave and I must say he continues to be a joy to work with. I highly recommend him. Ide should clone David for their sales force. | Read Full Review
    5/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ catfathouse
    I can’t tell how pleased we are with Sydney and this dealership. We live in Michigan and were looking for the best deal we could find on a used Volkswagen Beetle. We found one at IDE Volkswagen. We found a 2014 Volkswagen Beetle with only 11,250 miles on it in pristine condition. We called and Sydney was our sales agent. We put money | Read Full Review
    5/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ catfathouse
    Would drive the distance again. We drove from Michigan because they had the car we wanted. We made a deposit to hold the car. When we saw the car it was everything they said it would be and more. This dealer went about and beyond to make us happy. Definitely special people, can’t say enough about Sydney, she made it a once in a lifet | Read Full Review
    5/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ felixdavenport
    Spencer was great. We gave the requirements along with the cars we were considering outside the VW brand. Spencer took our requirements and provided the right vehicle in the VW family. Spencer and supporting staff was able to provide terminology in easy and understandable terms. The experience was enjoyable! There was no pressure or | Read Full Review
    5/9/2024 12:00:00 AM | DealerRater
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