Return to complete listing of VW Service Departments

Joe Heidt Volkswagen of Ramsey

★★★★★(51)read reviews

515 State Rt 17, Ramsey, NJ 07446

(201) 574-0574 Ask About Our Service Specials!

Schedule Service

Service Offers

View

$12.50 Off Genuine VW Battery and Installation*Click Here for Details
View

$29.95 Off Summer Service Special*Click Here for Details
View

$7.50 Off Front Wiper Blade Replacement*Click Here for Details
View

$149.95 Oil and Filter Service*Click Here for Details
View

$27.50 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
View

Get a 15% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 07.01.26 and 09.30.26.
View

$27.50 Off Set of Four Tires*Click Here for Details
View

SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App¹⁹Click for details

Map & Directions

Submit

Business Hours

Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: 8:30 AM - 2:30 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Sara Rizzo
Omar at Joe Heidt Volkswagen went above and beyond to help us filing a complicated claim and fixing our damaged seat. He supported us when dealing with VW customer service and arranged for an outsourced seat repair service (Dr Vynil). The result was impeccable and we were very satisfied. We also got a complementary diagnostic and got | Read Full Review
4/19/2026 12:00:00 AM | Google
★★★★★ Lucrecia Kleinmann
I’ve had a great experience at Volkswagen service every time I bring in my vehicle, whether it’s for a routine check-up or a specific issue. The team is always professional and reliable. I especially recommend Omar, he’s extremely helpful and makes sure everything is handled thoroughly. He consistently ensures my car is up to date an | Read Full Review
4/16/2026 12:00:00 AM | Google
★★★★★ Mike Grella
Chris was incredibly easy to work with from start to finish. He answered all of our questions clearly and patiently, making the entire process feel smooth and stress-free. He even took the time to help my wife decide between the two colors she was torn between on the Atlas, which we really appreciated. Overall, the experience was ou | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ rich molinari
From the moment we stepped into the showroom, our experience at Joe Heidt VW was outstanding.Our sales associate Chris Napolitano was knowledgeable, professional and extremely responsive during our leasing experience. No high pressure sales, straight forward pricing and great customer service. | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Y Reynoso
I purchased a vehicle from Joe Heidt and they failed to properly file the paperwork for my registration. This let to $460 fine from the DMV. When I contacted the dealer they told me it was on me even if they were processing the paperwork. | Read Full Review
4/5/2026 12:00:00 AM | Google
★★★★★ Emily Pineiro
Omar in the service area was AWESOME. He provided exceptional service throughout my whole visit. Trevor helped me set up my appointment as well and I had a smooth experience. Thanks guys! | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Stephanie Chase
I had an amazing experience purchasing my 2018 Honda CR-V—yes, a Honda from a VW dealership! The entire process was incredibly smooth from start to finish. Corissa was an absolute delight—so warm, personable, and genuinely attentive. She made sure I got exactly what I was looking for in terms of both price and safety. Thank you for | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Yousef Sayes
Had a warranty question regarding a recent repair on my Jetta, and got in touch with my advisor Omar. Very quick response time, detailed, and easy to understand. | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Aaron V
Trevor was a great service advisor, super easy to work with. | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ J. DP.
Just purchased 2nd car from Joe Heidt Motors of Ramsey, NJ. And for the 2nd time the team went above and beyond to ensure I had an excellent customer experience. I highly recommend. | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Andrea Carnevale
Matt was incredibly helpful throughout the whole process. We never felt the pressure to have to close the deal but everything was at our pace. Matt cared about us as individuals and helped us making the decision which was best for us. | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Marc B
Do not work with this dealer. Photos included. Told them 60 wasn’t enough for trade. They conveniently said they could do buyout at 63198. No that’s a lie. They were rolling the red into the new car. Thankfully another dealer made me aware of the practice at this dealer to “buy people out”. All they’re doing are raising your new car | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Christian Piantino
Shoutout to Chris for hooking me up. I showed up after close and he stayed late and was able to help out greatly. 10/10! | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Jennifer Swedin
I was traveling in north jersey when a warning light appeared on my dashboard. I stopped in at Joe Heidt VW to have it checked. Trevor in the service department was extremely helpful and had the issue taken care of right away. I was pleasantly surprised by the great experience! | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ K Fern
Communicated days in advance and the car was not ready for us to test drive when we got there. the description on the website was not 100% accurate. Very friendly salespeople. | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Anastasia Nosova
Alfredo was great | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ David Johnson
I wanted to quickly share I had a fantastic experience with the service department at Joe Heidt Volkswagen. I had an oil leak due to a recalled bevel box (I think?) The entire process was smooth, efficient, and stress-free. Omar, in particular, stood out for his professionalism and genuine friendliness—he took the time to explain eve | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ E Rod
Beware when doing business with this dealership. Turn in agreement was for a 3 month payout, got sent a check for 2 months. Very deceptive practices. | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Richard Frasier
From my first experience with Joe Heidt Volkswagen until present day, they have exhibited the highest level of hospitality, care & concern. From the service department to sales & financing they treat all with quality service and respect. I recommend Joe Heidt Volkswagen to all. | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Tatiana Shetsen
I’ve been bringing my Tiguan to this service department for a few visits now, and the experience has always been outstanding. My service advisor Omar, is always professional, friendly, and keeps me updated throughout the entire process. Kevin, the service manager, also goes above and beyond to make sure everything is handled and that | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Slater Boyle
The coziest dealership experience I’ve ever had. Alfredo and Mike were both great and made the car buying process straightforward and easy. | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ r dep
Called, redirected to sales with no answer, receptionist apologied, took name and number down and I was never called back. | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ John Porras
Honestly disappointed with the dealership. I have had technical issues with the computer and windows of the Tiguan and they said “it’s out of your hands” I called last week about renewing a the lease to get a new vehicle and possibly get another one for my wife. Not only did one sales rep not call me back but the second time I called | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Mark Fosshage
I recently purchased 3 ID Buzz EVs for my business at Joe Heidt VW. I cannot understate how terrific the experience has been! It was way different from the "car Sales" experience. I felt like I was being welcomed into a family!! Alfredo was my point of contact and was knowledgeable and attentive and worked with me on every reques | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Hans Vadillo
We were helped by Richard who went above and beyond to assist us in the process of looking for a new car. We were successfully able to make a new purchase thanks to his charismatic introduction and diligence. Would buy from here again. | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Janine Olley
I can’t say enough good things about my experience here. Chris and Joe went above and beyond to make sure I felt comfortable with my decision. They answered all my questions, never pressured me, and helped me find the perfect car at a great price. If you’re looking for excellent customer service, this is the team to see! Thank you!! | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Taylor Ainley
I leased a Tiguan in 2021 and had a wonderful experience! Fast forward to 2024, I made the huge mistake of financing a Taos with Freehold VW, which closed without notice. It was an all around disaster. Since then I have been using Joe Heidt's service department and they have been wonderful! Even though it is no fault on them they hav | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Ricky Ufret
I initially gave this a 1-star rating, but I’m now giving it a 5-star rating. Kevin was incredibly professional, courteous, and informative. Raymond was also very helpful. I really appreciate all the time and effort put into this. Edit: I brought my car in a couple months ago. They said they fix the problem by replacing the battery | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Danny G
I financed a CPO 22’ Tiguan from Alfredo in Nov 2024. 3,000 miles after purchase I felt the car vibrate when applying the brakes. I brought it in and was told the brakes and rotors are warped and was quoted $1,800 to replace them. Next, my blind spot indicator failed twice. After that, I had oil on my garage floor from a faulty oil s | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Eileen Davis
i would give you zero stars if i was able to! New car with so many issues, dashboard all lit up. Today car won't start, car doesnt recognized keyfob? Called corporate office, they said oh this is a different problem?!! Go get a Chevy! Family owned shame on you!! | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Samantha Djamoos
Omar and Sal at the service center were honestly amazing. They were super kind, really helpful, and took such great care of me and my car. The whole experience felt easy and stress free because of them. Truly appreciate the way they went above and beyond! | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Sarah Gutherman
My family bought a brand new Tiguan from Joe Heidt in June of this year and the second day we had it, the check engine light came on. This was obviously very confusing and upsetting for us. We were very excited to have a new, reliable family car to transport our baby around. We brought the car back in immediately. The techs determin | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Britney DeSanto
Matt G. was a fantastic help from start to finish! I was on the hunt for a 2025 Tiguan with a brown interior. Matt was able to track one down & text me updates / photos until the day I picked it up. (Photos attached were from Matt). Very informative and answered every question we had. Friendly, flexible, and organized as well. Checke | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Baby Haas
For more then 10 years I am a customer, and all I can say they care and help their customers . | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Jaclynn Moskal
After months of looking at various brands of cars, I never thought I'd be writing a positive review and recommendation for a dealership. My experience at Joe Heidt was a pleasure from start to finish. I worked with Alfredo, who was very knowledgeable and equally patient, as I was considering an EV for the first time and had a TON of | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Di
The most wonderful dealership. I owe a beautiful review for my new vehicle, which I will do. I now own to Vw's. In the meantime, I have been a customer for 29 years and do not hesitate to purchase or lease a vehicle from them. Stephen is my guy and Juan, was my 28 year journey salesman. Oh and service, Top-notch, RAYMOND is awesome | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Tatyanna Phillips
I bought a 2024 VW Tiguan from there and My sales rep (Nick)was amazing. Helped me in any way he could and was very patient. I would absolutely recommend getting a vehicle from here. Ask for Nick, he is a terrific guy!! | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Afsin Aker
How rude it is not to shake hands when you can't agree on a price. Oct/11/2025 | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Carrie Langey
While traveling through New Jersey, my son had engine problems with my VW Atlas Cross-Sport. He went to the nearest VW dealer, Joe Heidt, and the service was INCREDIBLE! I had called ahead and spoke with Omar. He addressed the car problems immediately upon arrival, had the car repaired within hours and was extremely kind and helpf | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ cakir recep
There's respect for customers, a friendly smile, and a relaxed atmosphere. There are friendly staff who are eager to meet you. I thank the attentive staff. I recommend them... | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Mariah Moore
In the beginning of June I brought my 2024 VW Tiguan SEL (that I leased from Mohegan lake VW) to Joe Heidt VW to get my 20k mile service, purely out of convenience because it's closer to where I live. Two things I am very displeased about in regards to their service department: - I dropped my car off at 11 am on a Friday and was in c | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Chris Rodriguez
If you’re looking to purchase a new or pre-owned vehicle look no further. This dealership is truly amazing. My sales rep ( Corrisa ) was extremely well knowledgeable and very detailed. She has excellent customer service. When it was time to sign all paperwork and go over the contact (Mike) was super awesome going over all documents | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ johana morales
| Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Larry M
Amazing customer service. Was a great experience during the purchase with Steven (no high pressure nonsense) and I got exactly what I was looking for. Also, service department is also unmatched! Omar is terrific along with the rest of the company. Thank you. I will not look any place else when purchasing a Volkswagen | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Ashley Moon
I leased a brand-new 2025 Tiguan from Joe Heidt VW — my third lease from this dealership — and I’ve never been more disappointed. On the very first day, warning lights came on when I started the engine. I asked my sales rep, and he said it was likely due to the heat and would go away while driving. It didn’t. After I got home, more | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Steven Spett
I've had good experiences with Joe Heidt in the past, but recently my daughter took her older Tiguan in to repair a faulty ignition switch and to address a leak from the sunroof. We knew what the issues were with the car, yet the service team insisted on running two diagnostic tests and lo and behold these two tests confirmed that t | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Dan Meys
Omar! Let me start by saying I thought I was dealing with Omar’s car not my own by the care he gave us! The ownership he took on the care of my Wife’s car was amazing. I am bypassing not just 1 Volkswagen but 2 Volkswagen service departments for this type of care. Omar was kind, friendly and super knowledgeable. I am already looking | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Julia Mazzola
Bought a CPO Jetta here and had a great experience. Nick, our salesman, was fantastic. He was helpful, friendly, and made the process very easy. Everyone at the dealership was extremely nice, and the car runs great. Highly recommend checking out Joe Heidt VW! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Daniel Valentine
Was chasing an unknown issue with my car for WEEKS. Finally caved and went to my local dealers service department. They found a wire that was pinched, repaired it and sent me on my way in no time at all. Staff is friendly, refreshments in waiting room were a pleasant surprise & best of all I can continue as planned for the holiday w | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Naomi Kramer
I worked with Alfredo to get my new Jetta. It was a great experience. He was very knowledgeable and helpful through the whole process. I highly recommend him when you are looking for a new car. | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Ouaddy Wahb
I want to express my sincere gratitude to the entire Volkswagen dealership team for the outstanding service I received. After experiencing a very stressful situation on the road with my 2024 Tiguan, I was taken care of with professionalism, empathy, and great attention to detail. The staff reassured me, explained every step clearly, | Read Full Review
7/25/2025 12:00:00 AM | Google

of 7