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Ide Volkswagen of East Rochester

★★★★★(69)read reviews

333 N Washington St, East Rochester, NY 14445

(585) 310-5183 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 5:00 PMSat: 8:00 AM - 2:00 PMSun: Closed

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Customer Reviews

★★★★★ Mark Kopec
Wonderful experience and very professional. | Read Full Review
12/21/2025 12:00:00 AM | Google
★★★★★ Nick Cone
Ide Volkswagen and Katie have done a great job keeping my 109,000 mile 2018 Atlas running smooth all these years. | Read Full Review
12/19/2025 12:00:00 AM | Google
★★★★★ Amy Blum
Dick Ide was able to get me in quickly for a tire replacement after a flat. I appreciate the quick turnaround. | Read Full Review
12/17/2025 12:00:00 AM | Google
★★★★★ Nolan Quinn
Jim, Katie, Noah, and Joe are always extremely helpful on keeping my car solid throughout the seasons. | Read Full Review
12/17/2025 12:00:00 AM | Google
★★★★★ Brian Baxter
It’s always nice to see and talk with Noah and the queen on the end. Everyone is always informative and eager to help me with my concerns. | Read Full Review
12/17/2025 12:00:00 AM | Google
★★★★★ Nysp2716
As dealership experiences go, Ide is better than most. The facility is modern and spacious, the staff are easy to work with, especially my salesman, Spencer. | Read Full Review
12/17/2025 12:00:00 AM | Cars.com
★★★★★ Colin Berardini
Sydney was extremely helpful in the lease of my brand new Tiguan R-Line. She’s knowledgeable, honest and a has a no pressure approach. She provided the facts and (actual) numbers so that I could make an educated decision. A++ | Read Full Review
12/15/2025 12:00:00 AM | Google
★★★★★ Daniel Still
Always helpful when you need them. | Read Full Review
12/12/2025 12:00:00 AM | Google
★★★★★ Jmitch4646
David made my car buying experience a positive one. He knows his craft and was a pleasure to work with. I would recommend him to anyone looking to buy a vehicle. John M. | Read Full Review
12/11/2025 12:00:00 AM | Cars.com
★★★★★ Victor Stirpe
Very good work on repairing my car!! | Read Full Review
12/10/2025 12:00:00 AM | Google
★★★★★ Peter Fagan
My wife and I had a great experience with Ide Volkswagen . Joe was excellent , very knowledgeable, and very patient with all of our questions and concerns. He found the perfect SUV for us to lease. Sydney was super helpful with the delivery of the vehicle, including sharing her expertise and knowledge of the latest technology to get | Read Full Review
12/8/2025 12:00:00 AM | Google
★★★★★ Lesley B
Sydney was extremely patient and helpful answering all of my questions completely. If you’re looking for a VW at IDE she is the salesperson to ask for! Bo in finance explained everything clearly and made signing the paperwork a breeze. I’m very happy I decided on a Jetta! | Read Full Review
12/6/2025 12:00:00 AM | Google
★★★★★ Go Sabres!
First time buying from Ide. Exceptional experience start to finish. Initially went in looking to buy a used vehicle but got a better deal buying new. No stress. No pressure. Best experience buying a car. Dave Ruzhansky was amazing. Dave made this the best car buying experience I’ve ever had. I would highly recommend using Dave. Very | Read Full Review
12/5/2025 12:00:00 AM | Cars.com
★★★★★ R&R
My experience with David was truly exceptional. He was knowledgeable, attentive, and extremely patient throughout the entire process. David’s professionalism and genuine care made buying my new Volkswagen an enjoyable and stress free experience. I never felt pressured-only supported. I highly recommend working with David Ruzhansky. | Read Full Review
12/3/2025 12:00:00 AM | Cars.com
★★★★★ jtgreenesr184
David was awesome he had made us feel like family and really appreciate everything he has done for us. This was our 1st experience with ide vw and have to say David has went above and beyond what we expected and ide has customers for life just based on our experience with David. | Read Full Review
12/3/2025 12:00:00 AM | Cars.com
★★★★★ Phil W
Sydney was great, very helpful. Found us a used Atlas with third row seating at a decent price. Fair trade in value. Warranty deal was very good as well, beat the price of kias and had better terms. | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Thomas Fisher
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12/1/2025 12:00:00 AM | Google
★★★★★ Barbara Dunham
We took our VW Passat to Ide for a recall and were very impressed by the communication, service and overall experience. When we are in the market to buy again, Ide will be the first place we look! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Charlotte Turner
I had the most amazing experience buying my new car here! I worked with Sydney Dillman. She was amazing to work with and I would definitely recommend asking to work with her. She was prepared, organized, and extremely knowledgeable- she did not skip a beat when answering all of the questions I asked. She was also very kind and patien | Read Full Review
11/30/2025 12:00:00 AM | Google
★★★★★ Lou Pepin
Service and parts department are A1. Helped get specs for and source for hub- rings for my winter wheels. | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ MICHAEL ianniello
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11/25/2025 12:00:00 AM | Google
★★★★★ deballyn29
The whole process was so easy and Spencer made it that way. He was phenomenal! | Read Full Review
11/23/2025 12:00:00 AM | Cars.com
★★★★★ Stefanie Fingler
I’ve been getting cars from IDE for 20 years and in an Atlas for 10 of those. IDE has always been good to me and provided great customer service. Spencer Clark was phenomenal and I could not have had a better experience! | Read Full Review
11/21/2025 12:00:00 AM | Google
★★★★★ Dawn
David and Ide made the process of buying a new car painless and quick. Everyone I interacted with was knowledgeable and friendly! | Read Full Review
11/20/2025 12:00:00 AM | Cars.com
★★★★★ Mark Freeman
Ide Volkswagen showed me the kind of professionalism that got the job done as needed. | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Arthur Vogel
Great dealership to work with. The salesman was understanding to what I wanted and worked with me to get me the vehicle I wanted without pressure. I would recommend them to anyone looking for a new cae | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Mike Rogers
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11/20/2025 12:00:00 AM | Google
★★★★★ Dan Welch
Very friendly service department that gets the job done right the first time! | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Evan Verbofsky
Noah in the service center was good and easy to work with. | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Rachel Gattuso
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11/19/2025 12:00:00 AM | Google
★★★★★ Martyn Baird
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11/19/2025 12:00:00 AM | Google
★★★★★ Wifey2697
This was my third Volkswagen I've purchased through David and the reason I always go back to Ide! He truly takes the stress out of car buying with zero pressure and honest answers! He's there every step of the way with you even on his days off. Not just David but everyone at Ide are super friendly, easy to work with and go above and | Read Full Review
11/18/2025 12:00:00 AM | Cars.com
★★★★★ Terrance Hover
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11/15/2025 12:00:00 AM | Google
★★★★★ Cindee Mieden
Jim and the service team at Ide VW are the best. | Read Full Review
11/15/2025 12:00:00 AM | Google
★★★★★ Maryrita Maier
IDE service people are the best! They somehow found time to put on my snow tires after our first snowfall on Monday. The quick service was much appreciated. | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ Jennifer Pfau
I went in for service and had a wonderful experience. Both Katie and Joe gave me solid advice and did not try to push me into anything. Would recommend! | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ Katie Tronetti
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11/14/2025 12:00:00 AM | Google
★★★★★ Jake Hill
Sydney was awesome, easy to work with and not a pushy salesperson at all. Super happy with my new Tiguan. Drives smooth and has everything I wanted in a vehicle. Highly recommend ide Volkswagen! | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ mamasonia1956
I want to tell you that everyone was very friendly. Thay answered all my questions. And no one was pushy or pressure me at all. | Read Full Review
11/14/2025 12:00:00 AM | Cars.com
★★★★★ Katherine Irving
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11/14/2025 12:00:00 AM | Google
★★★★★ samantha
Great experience, awesome staff and cars. Best VW option in ROC | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ KPB
I've never been a fan of car shopping-the process usually feels stressful and time-consuming and full of pressure. However, my experience at Ide Volkswagen completely changed that. From the moment I walked in, everything felt straightforward and relaxed, without any of the usual hassle or confusion that comes with buying a new car. W | Read Full Review
11/11/2025 12:00:00 AM | Cars.com
★★★★★ Andrew Episcopo
I’ve brought my VW to idea for a few years now. The work has been good. However, I feel like the service charges are getting to the point where I’ll consider a different option for car care moving forward. | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Charles Schouten
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11/10/2025 12:00:00 AM | Google
★★★★★ Robert Claffey
Sunset was great to work with | Read Full Review
11/10/2025 12:00:00 AM | Google
★★★★★ Rich
Dealership did what it took to stop me from leasing my fourth Mazda in a row. | Read Full Review
11/10/2025 12:00:00 AM | Cars.com
★★★★★ MikeW
This is the third time that I've bought a vehicle or at least a vehicle through IDE VW. I highly recommend the dealership they keep everything quick, simple and easy. I called the salesman that I have been using (Spencer Clark) and told him what I needed and what I wanted and he got back to me shortly and I put a down payment on the | Read Full Review
11/9/2025 12:00:00 AM | Cars.com
★★★★★ Shauna Topian
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11/8/2025 12:00:00 AM | Google
★★★★★ Pjgreco
I recently purchased a vehicle and had the pleasure of working with Spencer Clarke. He made the entire process smooth, and transparent. What stood out most was Spencer’s knowledge of the inventory, patience in answering all my questions, and commitment to finding the perfect car for my needs. I never felt pressured he listened carefu | Read Full Review
11/7/2025 12:00:00 AM | Cars.com
★★★★★ Sean Dinkle
Great place to purchase your next Atlas Cross Sport! Great vehicle and wonderful staff! | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Mark Wolcott
I came in for 90,000 mile checkup and as always IDE VW service was great. I love VW sports sedans but I am bummed they no longer offer an AWD. I am not a fan of SUV’s and I like the way VW sedans handle. AWD is a must for Northeast winters. | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Vee Clay
fixed replaced coil and spark plugs and it didnt fix the problem but still charged me 1000 | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Raphael
David was so nice throughout the whole process and made things effortless. Thank you so much David! | Read Full Review
11/5/2025 12:00:00 AM | Cars.com
★★★★★ Rick Fousse
David is a true professional. There is none of that corporate dealership nonsense. Walk in pick out the car you like and off you go. No pressure. Bo in finance got us the best rate and great terms. I will always buy IDE | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Donna Marcello
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10/29/2025 12:00:00 AM | Google
★★★★★ Eric Kolstad
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10/29/2025 12:00:00 AM | Google
★★★★★ Dolores Gratto
I was happy that IDE Volkswagen was able to get my car in quickly for a recall repair that I was trying to get scheduled for about a year! | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Kenneth Connor
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10/27/2025 12:00:00 AM | Google
★★★★★ Michael Westfall
Very easy and pleasant buying -leasing experience. Highly recommend this dealership. | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Kdconnor69
Very professional, fast turnaround, easy purchase ?? really enjoyed our experience ?? would recommend ide Volkswagen to others. | Read Full Review
10/26/2025 12:00:00 AM | Cars.com
★★★★★ Danielle Clair
Always the best dealer & service center for VW and Honda!! | Read Full Review
10/23/2025 12:00:00 AM | Google
★★★★★ Christy Helling
I just had my VW Tiguan in for service. They were amazing. Had a loaner car ready and were very timely with the repairs and communication along the way. | Read Full Review
10/23/2025 12:00:00 AM | Google
★★★★★ Amanda Dwyer
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10/21/2025 12:00:00 AM | Google
★★★★★ Renato Perucchio
Working with David Ruzhansky was a real pleasure. David is both highly professional and personable, guiding us through every decision without any pressure while managing all aspects of the transaction efficiently. We will gladly recommend IDE VW to our friends. Overall, an excellent experience — possibly the best we’ve ever had with | Read Full Review
10/19/2025 12:00:00 AM | Cars.com
★★★★★ Lisa Lashway
Every time we take our Volkswagen in for service, we are treated with respect and fairness. | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Ron Baroody
Great service! | Read Full Review
10/15/2025 12:00:00 AM | Google
★★★★★ Raul Rodriguez
Excelente lugar y trato de Noah y el mecánico Mane. | Read Full Review
10/14/2025 12:00:00 AM | Google
★★★★★ sarah
I love my Jetta SE Volkswagen. Not only is the car fantastic and exceeds my expectations, the service from the dealer is excellent. I love that get great gas mileage. The steering wheel feels like butter. My favorite feature in my Jetta is the beautiful screen display that faces towards me, which makes it a lot easier to read the scr | Read Full Review
10/14/2025 12:00:00 AM | Google
★★★★★ Mommybyhisgrace
Great service. They found the vehicle we were looking for and took great care of us! | Read Full Review
10/14/2025 12:00:00 AM | Cars.com

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