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★★★★★ jmatic7

I have been a customer for about 10yrs now, and I have never had an issue...They are the best in the area and I will continue working with them, along with many of my family members...Thank you for all you do...peace. | Read Full Review

4/6/2026 12:00:00 AM | Cars.com

★★★★★ aeaton22

I have no idea who Sean judge is. There was a bit of a snafu at the end but Isiah made it good. | Read Full Review

4/6/2026 12:00:00 AM | Cars.com

★★★★★ metaldragon518

Don’t fix parts that are under warranty. They give you the run around. Saying they have to look up warranty info but I called before the appt and the tech said they’re under warranty. It’s been 2 days and they say they’re still looking into it. I won’t buy from there again | Read Full Review

4/6/2026 12:00:00 AM | Cars.com

★★★★★ debbie.vanloan

It good I like the car but I wish it had both of floor mats. It just has the passenger side ones not the driver side and backseat. | Read Full Review

4/4/2026 12:00:00 AM | Cars.com

★★★★★ PAULREGAN0723

Matthew’s was a welcoming and Professional automotive Business that was second to none in their ability to serve the public thanks for what you do!! | Read Full Review

3/31/2026 12:00:00 AM | Cars.com

★★★★★ pbenko

Great service experience. Steve and Jared were more than courteous. Vehicle was in and out of service in an extremely timely manner. | Read Full Review

3/30/2026 12:00:00 AM | Cars.com

★★★★★ eeeegg

Easy to schedule car inspection and oil change. The staff was friendly and polite. Comfortable waiting area. | Read Full Review

3/26/2026 12:00:00 AM | Cars.com

★★★★★ JIAAWB

Bought the vehicle almost a year ago, seemed great and not my first time. Take it in with some issues that i called ahead about. They did not fix it even though its covered under warranty and did the yearly inspection which is supposed to be FREE with the 5 in the cost of the vehicle but they charged for it. Not Happy and will be loo | Read Full Review

3/24/2026 12:00:00 AM | Cars.com

★★★★★ wendys.sheridan

Very friendly, courteous, and helpful. The only thing that I would have changed would be being able to get the car that day. We all have busy life’s and having to do it on two days is too much. | Read Full Review

3/20/2026 12:00:00 AM | Cars.com

★★★★★ K M

My first visit to Service was made easy and comfortable by Kendall. My car and I will look forward to seeing her again, knowing that all my questions will be answered. I regret that I cannot give six stars. | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ hector_masso

Great customer service, fast work in & out in under a hour definitely will bring my vehicle back for my next setvice | Read Full Review

3/15/2026 12:00:00 AM | Cars.com

★★★★★ JAMESU4

From the top down it was an excellent experience.even after the pick up i will still stop in to seek assistance to help with a learning curve with no problem five stars to the whole crew at Mathews on the Parkway | Read Full Review

3/12/2026 12:00:00 AM | Cars.com

★★★★★ pgiordano_13790

They are very courteous and patient in explaining what is going on with the vehicle. I highly recommend! | Read Full Review

3/12/2026 12:00:00 AM | Cars.com

★★★★★ JEFFRDRA2

There is an issue with a short in tail light wiring and it is not covered on your 777 | Read Full Review

3/12/2026 12:00:00 AM | Cars.com

★★★★★ hector_masso

Services was great, work on my vehicle was quick I was in & out in under an hour | Read Full Review

3/10/2026 12:00:00 AM | Cars.com

★★★★★ Annoyed customer

I brought in my Tiguan before the warranty ended and they fixed something but it didn’t fix the problem and the same symptoms got worse. So I brought it back just out of warranty and they wanted to charge me over $1000 in labor to replace a $50 part when it should have been covered for free. Should have offered at least a discount fo | Read Full Review

3/9/2026 12:00:00 AM | Cars.com

★★★★★ smithguitarman

I always heve a pleasent expieiance The show room and waiting areas are always clean and neat | Read Full Review

3/7/2026 12:00:00 AM | Cars.com

★★★★★ jack.rieman

Friendly and polite staff. A pleasant experience. Would recommend to anyone. Will be going back in future if need be. | Read Full Review

3/6/2026 12:00:00 AM | Cars.com

★★★★★ CHELSEA26

Deion was very helpful and made the buying transition very smooth. I would recommend Matthews dealerships to anyone. | Read Full Review

3/6/2026 12:00:00 AM | Cars.com

★★★★★ Hc710

Very professional service for a reasonable price. Vehicle was bought from this dealership used in February 2024 | Read Full Review

3/5/2026 12:00:00 AM | Cars.com

★★★★★ OffDaAveTV.

Service desk always takes care of me and my 100 questions for my Passat. Techs are chill too ???????? | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ greddy57

Jack and Mykel in Sales and Jared in Service exemplify Professional and Customer Service skills that will keep me coming back. | Read Full Review

3/2/2026 12:00:00 AM | Cars.com

★★★★★ dianalongo16

I everyone was very polite. I like that he address you by name like your part of the family | Read Full Review

3/2/2026 12:00:00 AM | Cars.com

★★★★★ jenclem723

Fast and friendly service! Went for typical service and given great service. I would recommend to anyone | Read Full Review

2/23/2026 12:00:00 AM | Cars.com

★★★★★ JUANITA_FINCH

You all were very respectful and knowledgeable… easiest purchase ever . Mykel was very helpful with explaining everything | Read Full Review

2/14/2026 12:00:00 AM | Cars.com

★★★★★ s_farrell_rn

the folks at matthews are very kind and knowledgeable they always treat me well I appreciate them | Read Full Review

2/13/2026 12:00:00 AM | Cars.com

★★★★★ ajsmith13838

Im happy with the vehicle I chose and Todd Gavazzi was great to work with. | Read Full Review

2/2/2026 12:00:00 AM | Cars.com

★★★★★ KENNETH

JERAD WAS VERY HELPFUL AND UNDERSTAND WITH MY PROBLEM. WORKED WITH ME AS TO WHAT WAS WRONG AND EXPLAINED COST VERY WELL. | Read Full Review

1/30/2026 12:00:00 AM | Cars.com

★★★★★ JTENRIGHT

Loved my salesman he was awesome and very helpful with my loan And with everything | Read Full Review

1/28/2026 12:00:00 AM | Cars.com

★★★★★ Shannetta

Gerard was professional from the initial phone call to the complete process. He communicated well. | Read Full Review

1/23/2026 12:00:00 AM | Cars.com

★★★★★ markinithaca

Great experience! Bryan & Jared were both quick to respond to my email request for information as well as extremely professional and polite meeting in person. My service appointment could not have gone more smoothly. The entire team did a fantastic job. I would absolutely recommend Matthews for service across the board, and I’ll defi | Read Full Review

1/22/2026 12:00:00 AM | Cars.com

★★★★★ sueloz3

Very pleasant experience with knowledgeable and caringcar care. Will schedule service here again soon when needed | Read Full Review

1/17/2026 12:00:00 AM | Cars.com

★★★★★ ealyveronica

I appreciate the friendly and accommodating service. They always communicate clearly, and explain everything in detail. Overall, polite, prompt and efficient service from start to finish. | Read Full Review

1/16/2026 12:00:00 AM | Cars.com

★★★★★ mikedabowler88

Dieon helped me understand all of the terms and very polite will go back to him for my future purchases | Read Full Review

1/13/2026 12:00:00 AM | Cars.com

★★★★★ s_farrell_rn

The staff are kind, competent and very easy going. I love their willingness to always help | Read Full Review

1/12/2026 12:00:00 AM | Cars.com

★★★★★ BCDUBOIS614

Called late and Brian helped us find Tires for our car. Got us in the very next morning. | Read Full Review

1/12/2026 12:00:00 AM | Cars.com

★★★★★ lfisher01

Max Snell was my salesman at the time if my car purchase. I reached out to him regarding the undercoating that I included when I bought the car 7 weeks ago. He arranged everything. I am so pleased.It was quick and easy and the service team texted me as well to be sure I knew my vehicle had been started. It was a very good experience. | Read Full Review

1/9/2026 12:00:00 AM | Cars.com

★★★★★ sueloz3

They were very helpful when letting me know needed car repairs and what could wait until next visit | Read Full Review

1/9/2026 12:00:00 AM | Cars.com

★★★★★ lakelover49

Always friendly and professional. Always finished within a good time! I hope they took my suggestion and put a hook in the ladies room!! ?? Just waiting for my engine cover!! | Read Full Review

1/9/2026 12:00:00 AM | Cars.com

★★★★★ NOBRIEN

He was so helpful, knowledgeable and thorough. I am very grateful for his friendly manner and exceptional assistance! | Read Full Review

1/8/2026 12:00:00 AM | Cars.com

★★★★★ Eileen Miller

No better service anywhere! Very friendly, great you right away, and are quick to resolve problems! I won't go any place else! | Read Full Review

1/8/2026 12:00:00 AM | Google

★★★★★ jjones300

Jared was excellent. He went to great lengths to expedite our repair and get our car back to us. | Read Full Review

1/6/2026 12:00:00 AM | Cars.com

★★★★★ ahlphehwilson

The professionalism and service provided by Mykel , Sean and the rest of the managment team was outstanding. I would recommend this dealership without hessitation. | Read Full Review

1/6/2026 12:00:00 AM | Cars.com

★★★★★ David Marshall

Ask for salesman Joseph if you want a friendly and honest young man to help you find your next VW or any other vehicle. He and his colleagues treated us like family. We intend to do business with him again. | Read Full Review

12/31/2025 12:00:00 AM | Google

★★★★★ JBUSH5911

The customer service I received was subpar. My questions were not answered thoroughly. While making the appointment I advised the associate I would need a rental car. The rental car was not arranged for me when I arrived. After the warranty work was completed my car was unaligned and my horn was not functional. I did call to discuss | Read Full Review

12/31/2025 12:00:00 AM | Cars.com

★★★★★ saraheslater

Start to finish, we not only found the right vehicle but got in and approved within 24 hrs. Couldn’t be happier | Read Full Review

12/26/2025 12:00:00 AM | Cars.com

★★★★★ DNCODDINGTON

Excellent customer service. Was kept informed every step of my service appointment and really appreciated that from my representative Jared | Read Full Review

12/19/2025 12:00:00 AM | Cars.com

★★★★★ Tim Rundle

I left a review that the dealership responded to with an all-out lie. PLEASE READ: I need to be absolutely clear: what the dealership GM stated is completely untrue. The vehicle was never smoked in—not by me, not by anyone—at any point while it was in my possession. Any claim suggesting otherwise is a total fabrication. On top of t | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ TD Run

Not recommended! | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Tim Rundle

If I could give zero stars, I would. My recent experience with Matthews Volkswagen in Vestal was an absolute disaster, and the way they handled (or refused to handle) the situation is completely unacceptable. I brought my Volkswagen Jetta in for repairs(side note, my check engine light came on immediately after leaving the dealershi | Read Full Review

12/8/2025 12:00:00 AM | Google

★★★★★ s.gaydorus625

Worked with me on scheduling and getting the car fixed! Flexible and speedy! Pleasant and friendly staff. | Read Full Review

12/5/2025 12:00:00 AM | Cars.com

★★★★★ kaycie41690

I didn’t come in with the intent of leasing a new car. However thanks to my awesome salesperson Dion not only did I lease a new suv that I couldn’t be happier with but I was able to lower my monthly car payments with out loosing any features that I wanted. He made the whole process fun and enjoyable. If your going to Mathew’s in vest | Read Full Review

12/2/2025 12:00:00 AM | Google

★★★★★ mrmgilber

Excellent group, start to finish! From when I drove in to when I drove out, very nice people all around. | Read Full Review

12/1/2025 12:00:00 AM | Cars.com

★★★★★ Molly@2000

The service team took great care of us! They were very friendly and kept in contact the entire appointment. | Read Full Review

11/30/2025 12:00:00 AM | Cars.com

★★★★★ jlcase0

I had a very good experience. Everyone there made me feel like I was important. I would definitely buy again. | Read Full Review

11/28/2025 12:00:00 AM | Cars.com

★★★★★ Kelly A DeMert

I travel from Buffalo, Ny to South Jersey once a month! This time my r-line tiquan oil light came on. From the minute my husband and I walked in they took immediate care of us! Oh, I travel with my cane corso! To the salesman who took us back to service to the two gentleman who took a look at our car! Hats off! I have never felt more | Read Full Review

11/28/2025 12:00:00 AM | Google

★★★★★ ChrisConrad

Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good | Read Full Review

11/25/2025 12:00:00 AM | Cars.com

★★★★★ enniso3

I’m always satisfied with the quality of the work that is provided by the dealership. | Read Full Review

11/21/2025 12:00:00 AM | Cars.com

★★★★★ bob.hagenbuch

Always professional and clean service. On time, Courtesy and Friendly. Highly recommend for sales and service. | Read Full Review

11/21/2025 12:00:00 AM | Cars.com

★★★★★ km285

First time customer of Matthews. Quick and simple leasing experience. Definitely worth the drive from Ithaca! | Read Full Review

11/21/2025 12:00:00 AM | Cars.com

★★★★★ agarcia49

Great Service great people!!!!! Definitely will return to this dealership for service in the future for sure !! | Read Full Review

11/21/2025 12:00:00 AM | Cars.com

★★★★★ grego_1007

Working with Adam on the recent purchase of my VW Taos was a pleasant experience. Unfortunately, Matthews didn't have a Taos configured with the features I wanted, but I found one online at another dealership. Adam was able to get the car I wanted from the other dealership delivered to Matthews, saving me the need to go out of state | Read Full Review

11/20/2025 12:00:00 AM | Cars.com

★★★★★ jmdubrava

Everything was completed on a timely manner and the team was very easy to work with. | Read Full Review

11/17/2025 12:00:00 AM | Cars.com

★★★★★ vanhousentiffany

Very poor customer service skills and everything is a guessing game god for bid if you actually do you job .. I will never buy a car from them again and ill never take my car back there for any repairs or oil changes the worse experience all around | Read Full Review

11/17/2025 12:00:00 AM | Cars.com

★★★★★ BVRBOB

Very good deal, got what we wanted, had a little trouble with the app hook to car but that turned out OK. Best experience I had liaising a a car. | Read Full Review

11/14/2025 12:00:00 AM | Cars.com

★★★★★ yeneesmitty

Caring, amazing, respectful knowledge, most of all understanding through full God blessing to me at hard time ,its holidays seasonal, didn't try to take advantage of me Mrs. Trish,aswellmrs bambe felt like I was a friend | Read Full Review

11/13/2025 12:00:00 AM | Cars.com

★★★★★ akelsey

The gentleman that helped me with my inspection and oil change was extremely kind, efficient and helpful. My experience was well above expectations. (I think it was Brian?) | Read Full Review

11/12/2025 12:00:00 AM | Cars.com

★★★★★ gkgeneva

As always, service was completed in a timely fashion. All Matthews people were friendly and helpful. | Read Full Review

11/11/2025 12:00:00 AM | Cars.com

★★★★★ Michael Lombardi

Service group is great!. Tim, Jared, and the mechanics behind the scenes have taken good care of my 2011 VW SportsWagon TDI. Getting more difficult to find groups to service VW diesels. Been a loyal TDI owner since 2000 and even I have found it difficult to keep going on platform. I really appreciate Matthew’s VW service group fo | Read Full Review

11/11/2025 12:00:00 AM | Google

★★★★★ RF Strait

Service Department- Just had my car in because of a grinding sound with my front driver side tire. Jared was polite, friendly and professional. Jared explained to me what was wrong and what the guys were going to do to fix it. Within a short time, they replaced the rotors and brakes and I was on my way. Now I'm all set for the winter | Read Full Review

11/11/2025 12:00:00 AM | Google

★★★★★ grego_1007

I had a great experience with the purchase of my new Taos. Adam Barnes was very helpful with every step of the transaction. Overall, a very positive experience and I would definitely recommend Matthews for a car purchase. | Read Full Review

11/8/2025 12:00:00 AM | Cars.com

★★★★★ missy3061

Excellent service - pleasant waiting area - coffee and doughnuts (on doughnut day) popcorn available, too! Easy to deal and communicate with all. | Read Full Review

11/8/2025 12:00:00 AM | Cars.com

★★★★★ TIFFBOWL

Fast and completed service. Excellent service department.Clean waiting area. Would recommend to friends and family. | Read Full Review

11/3/2025 12:00:00 AM | Cars.com

★★★★★ Tina Doll

I have all good things say about Mitsubushi Vestal... They go above and beyond to satisfy the customer. Other than that if uouneed service or buy new car..i would suggest you try them out | Read Full Review

10/30/2025 12:00:00 AM | Cars.com

★★★★★ thallfm

Excellence in all deptments - PROBLEM - was outside of your area - Insurance Carrier issues. Jeremy connected me with a company to carry all necessary coverages and improving the coverage of Home & Auto. A Loan will be rolled over Nov 1 with my own GHS for 5.0% interest. Thank you. | Read Full Review

10/21/2025 12:00:00 AM | Cars.com

★★★★★ srw47

Service was excellent. I had good communication with the department, and all task were completed. | Read Full Review

10/20/2025 12:00:00 AM | Cars.com

★★★★★ dorianhowardjr

Jared always takes good care of me. Is always a pleasure to deal with for both my vehicles | Read Full Review

10/15/2025 12:00:00 AM | Cars.com

★★★★★ arlatchm

Service was fast, affordable, and friendly. I am so glad I brought my vehicle here for repairs and maintenance. The mechanics know what they are doing and I feel safer in my car now. I really appreciate the folks who work in the service department here. The appointments are tricky to get because they are always booked up. But with su | Read Full Review

10/13/2025 12:00:00 AM | Cars.com

★★★★★ mlb_1986

Just bought an Acadia, had an oil leak and having to take it back for the 2nd time to fix said oil leak that wasn't fixed the first time. | Read Full Review

10/13/2025 12:00:00 AM | Cars.com

★★★★★ isshinryu38

Easy dealing, friendly and the process was straightforward. Adam made the interactions smooth and helped when I had questions. Thanks! | Read Full Review

10/11/2025 12:00:00 AM | Cars.com

★★★★★ darth_gouki

The team was prompt, straight-forward, and courteous. I wasn't happy about the price of repairs, but it was for a catalytic converter replacement, so I knew going in that it would be expensive, so that's not on the service or the dealer. They had my car for a few days, the problem was fixed, and it's like it never happened. I'm very | Read Full Review

10/9/2025 12:00:00 AM | Cars.com

★★★★★ REVIRONI

Overall excellent experience, I was nptified of price immediately upon diagnosis. The only issue was the time it took to get an appt, took over 2 weeks to get in | Read Full Review

10/4/2025 12:00:00 AM | Cars.com

★★★★★ jgaruto

This is the second time buying a car from here. The first time was in 2011 I bought a new Suzuki and my grand-daughter is still driving it. So...both times good service with friendliness and knowledge. | Read Full Review

9/30/2025 12:00:00 AM | Cars.com

★★★★★ ewakeman85

Adam was great. Professional, detail oriented and easy to work with. I had the car I wanted purchased same day. | Read Full Review

9/19/2025 12:00:00 AM | Cars.com

★★★★★ Jizzslinger69

Always friendly and quick with the service that is needed. Thanks again for the work. | Read Full Review

9/19/2025 12:00:00 AM | Cars.com

★★★★★ bpollack0

Very friendly and kind staff. My car needed new clips for the brakes even though it wasn’t getting serviced for that and they were able to get those fixed for me as well. So that I didn’t have to drive back down. Very much appreciated this and was overall happy with my experience. Will continue to bring my vehicle here. | Read Full Review

9/16/2025 12:00:00 AM | Cars.com

★★★★★ bmbbeth

The employees are very nice to work with and are very thorough with what they do. Was happy with test driving a mew car and the employee helped us find a good deal and worked numbers to keep payment under $400. | Read Full Review

9/15/2025 12:00:00 AM | Cars.com

★★★★★ jtocyloski

They got us in quickly. We were pleased with the service we received. Thank you | Read Full Review

9/2/2025 12:00:00 AM | Cars.com

★★★★★ Andrea MacIntosh

Thank you Adam B. for going the extra mile(s) :-) to assist me with putting me in my new ride (2025 Taos). It was easy to work with you; you did all the hard work!! I would highly recommend Adam if visiting Matthews, for a new car!! | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ Happy customer

Smart talented people! Friendly atmosphere! They work to do the best for you! Great service. | Read Full Review

8/31/2025 12:00:00 AM | Cars.com

★★★★★ keiklor

Very quick and communicative during my visit! They were able to get me in same day! | Read Full Review

8/26/2025 12:00:00 AM | Cars.com

★★★★★ HUSNIJA_GAZIBEGOVIC

It was nice, the workers are helpful and know how to get things done quickly. | Read Full Review

8/24/2025 12:00:00 AM | Cars.com

★★★★★ bdean70762

The service department got me in quickly and fixed the issue efficiently. I was pleased with the service and communication. I felt very cared for. | Read Full Review

8/21/2025 12:00:00 AM | Cars.com

★★★★★ rebajean75

communication-customer service -no problems---in the past the customer service at the service center was less than desirable.. the last two visits were excellent | Read Full Review

8/20/2025 12:00:00 AM | Cars.com

★★★★★ 82

The car had to be towed from Ithaca to Vestal (~50 miles). This was as recommended because of the error code. The repair action was to update engine control unit software that apparently we a service bulletin. I was disappointed that the service call I did in June (DSG fluid filter change) did not result in application of the service | Read Full Review

8/18/2025 12:00:00 AM | Cars.com

★★★★★ wdahlander

As always; car maintenance was performed. Communication between Service was excellent. Invoice was explained.and rep led me to cashier | Read Full Review

8/11/2025 12:00:00 AM | Cars.com

★★★★★ CARLAMG

This was the second time I had a wonderful experience working with Jeremy Jackson. He helped me find the perfect fit. Sean Judge was able to find me an incredible interest rate as well. I am thankful for both of their help during my time purchasing my vehicle. | Read Full Review

8/4/2025 12:00:00 AM | Cars.com

★★★★★ JCOL

Was great to work with the service team at Matthews on the Parkway. Thank you John | Read Full Review

8/4/2025 12:00:00 AM | Cars.com

★★★★★ Anthony Washbourne

Great service | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ Jason Bickos

Excellent!! Sales!! We were treated like Royals!! Thank you soo much! | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ Fred Peters

The Volkswagen service department is the worst service department I have ever dealt with in my life. Attitudinal counter workers, work not done, work delayed, parts not available, Shoddy workmanship, parts installed that later failed. It's just garbage. I have stopped going there and travel to Ithaca instead they are professional a | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ shygirl202007

They were nice and worked with me. They showed me cars and talked to me about the cars. | Read Full Review

8/1/2025 12:00:00 AM | Cars.com

★★★★★ Busy Dad

Although initially no one approached me, once asked if i was being helped, the sales guy Mike was super easy to work with and considerate of my own personal time. In and out.. | Read Full Review

7/31/2025 12:00:00 AM | Cars.com

★★★★★ arthurcometfire

Not only was our salesperson eager to answer all our questions, everyone seemed like they were there to help and answer any questions we had. It was a pleasant experience. We didn’t feel like we HAD to buy a vehicle when we were there. | Read Full Review

7/31/2025 12:00:00 AM | Cars.com

★★★★★ KLINJACKSON

word word word word word word word word word word word word word word word | Read Full Review

7/23/2025 12:00:00 AM | Cars.com

★★★★★ davidj10862

Areril treated me with total respect and made my car buying very easy and drove home that day with my car they took it in made sure everything was good to go even detailed it. The other day he called and asked how I liked the car and made sure everything was working right. They go above and beyond customer service. Thank you | Read Full Review

7/20/2025 12:00:00 AM | Cars.com

★★★★★ juanmoro60

Thank you Mike, for helping me with my new 2024 Tiguan. It's a fun Ride it's always a great experience for me they are true except when it comes customer services. | Read Full Review

7/18/2025 12:00:00 AM | Cars.com

★★★★★ JENA.PASQUALE

I always have had a pleasant experience with any and all communications, no matter the circumstances. | Read Full Review

7/17/2025 12:00:00 AM | Cars.com

★★★★★ alans4

It is a pleasant place to have your vehicle serviced and to shop for vehicles. | Read Full Review

7/13/2025 12:00:00 AM | Cars.com

★★★★★ us93wendy

Adam was an awesome sales person. He worked with me to get me the perfect car. | Read Full Review

7/4/2025 12:00:00 AM | Cars.com

★★★★★ cappy42

Salesperson was courteous, patient, and helpful. The dealership went out of its way to help. | Read Full Review

7/4/2025 12:00:00 AM | Cars.com

★★★★★ htebazilej

I'm very happy with my experience! This is my second purchase here. Come see Jeremy Jackson if you need a new car! | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ SUE30

THINGS I WAS TOLD WERE TAKEN BACK, THEN I WAS CHARGED MORE. ONCE I DID DRIVE AWAY FROM THE DEALERSHIP WITH MY NEW CAR THE CHECK ENGINE LIGHT CAME ON BEFORE I EVEN MADE IT TO MY HOUSE IN BINGHAMTON. THEN JUST GOT AN IM SORRY. BROUGHT IT BACK AFTER I GOT OUT OF WORK NEXT DAY AND THEY CHECKED THE CODE AND JUST SAID SOME GASKET WAS CLOGG | Read Full Review

7/1/2025 12:00:00 AM | Cars.com

★★★★★ beverlypatrick

Everyone at the dealership was very friendly and accommodating. My vehicle looked wonderful when I picked it up. | Read Full Review

6/30/2025 12:00:00 AM | Cars.com

★★★★★ Smiles629

I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Jim along with Tim in Service proved that even though I’ve had issues with other Matthews locations, they would still treat me with respect and do the be | Read Full Review

6/30/2025 12:00:00 AM | Cars.com

★★★★★ alans4

Easy to get service done to my vehicle and I usually don't have to wait too long. | Read Full Review

6/27/2025 12:00:00 AM | Cars.com

★★★★★ smithguitarman

Did a great job as usual and at a resonable price. A very competent staff. | Read Full Review

6/27/2025 12:00:00 AM | Cars.com

★★★★★ rsannwald

Very good to excellent maintenance and customer service personnel. They are always curtious, friendly, and quick with suggestions and answers. | Read Full Review

6/26/2025 12:00:00 AM | Cars.com

★★★★★ cassieharlec

I had a great experience! Would recommend that people come here. The dealer was very good! | Read Full Review

6/24/2025 12:00:00 AM | Cars.com

★★★★★ straitrobertfrank

They found me what I needed at a fair price. No pressure. Everyone was polite and friendly very helpful. | Read Full Review

6/20/2025 12:00:00 AM | Cars.com

★★★★★ alongtj

Had a tire warring indicator situation, was quickly checked out and resolved not event. As always done professionally and service manager was above and beyond with me ,as I was just a drop in off the road. Couldn't ask for anything better then what was done and how it was handle. That is why I use your service center given in Norwich | Read Full Review

6/20/2025 12:00:00 AM | Cars.com

★★★★★ dschaffer

Good quick and friendly and no concerns at this time easy to mak appointments at this location | Read Full Review

6/17/2025 12:00:00 AM | Cars.com

★★★★★ LMBENJ

Chris Skinner was absolutely a good service manager and made sure to keep the customer experience as the top priority! | Read Full Review

6/16/2025 12:00:00 AM | Cars.com

★★★★★ thallfm

Clean - Fast - Clarity of Services in Question on Warranty and Tire Changes were not required. hands-on teams with excellence under one hour of waiting time. | Read Full Review

6/13/2025 12:00:00 AM | Cars.com

★★★★★ JFANCH15

Staff are very Friendly, courteous, and aim to please. Waiting area is comfortable and nice. | Read Full Review

6/5/2025 12:00:00 AM | Cars.com

★★★★★ LauraLee0131

The staff and mechanics are always friendly and helpful. They do their best to help with problems. I have been using them for 10 years and will continue to use them as long as Kathy (my car) still runs | Read Full Review

6/2/2025 12:00:00 AM | Cars.com

★★★★★ Sam Brenner

Ariel was very friendly, professional and knowledgeable. He let me compare vehicles until I found the perfect Taos. I highly recommend Ariel. | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ Casady Gifford

Quite possibly the worst dealership I’ve ever had the displeasure of having any interactions with they’re slow they’re rude. They’re condescending. They have no stock. In fact I’m surprised they’re even still in business. If you’re reading this do not go to Matthew’s for anything even an oil change. | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ JOYCESHAYLOR

They were very helpfull as I just had knee replacement and was with a walker and went to the wrong area they came open the door for me took my key to the right person | Read Full Review

5/27/2025 12:00:00 AM | Cars.com

★★★★★ gbweyna

They moved the hood latch so it works now After I came back the second time and said, I still heard the noise they put it up on the left and found that I needed my suspension thing replaced which I will do when I get enough money | Read Full Review

5/27/2025 12:00:00 AM | Cars.com

★★★★★ beverlypatrick

Adam Barnes was very helpful in finding the right car for me. I told him what I was looking for in a vehicle and checked out a few on the lot. I am very happy with my new Mitsubishi outlander. | Read Full Review

5/17/2025 12:00:00 AM | Cars.com

★★★★★ jyme275

Chris Skinner my advisor was so helpful and nice and Nate who serviced my car did awesome . His video of my car and recommendations for what I needed were spot on ! | Read Full Review

5/15/2025 12:00:00 AM | Cars.com

★★★★★ rustydarts

I’ve been here four or five times for NYS inspection. Always friendly customer service and honest assessment from techs. | Read Full Review

5/14/2025 12:00:00 AM | Cars.com

★★★★★ Davante

Even though I didn't end up purchasing a vehicle, I have to give major credit where it's due—Ariel Almonte was hands down one of the best sales professionals I've ever dealt with. From the moment I stepped onto the lot, he was friendly, patient, and genuinely interested in helping me find the right fit, not just pushing a sale. What | Read Full Review

5/13/2025 12:00:00 AM | Cars.com

★★★★★ abst67

Went in for an oil change and tire rotation. They never rotated my tires. I'm going to use the remaining free services and they won't see me again unless it's warranty work | Read Full Review

5/12/2025 12:00:00 AM | Cars.com

★★★★★ jenzeggert

I returned to this dealership solely on my previous purchase from Adam. He is a great salesman. I highly recommend him to anyone. I knew I wanted to use his help to find the best car for my needs. I actually did not even consider another dealership because I knew he would help me get what I needed. | Read Full Review

5/11/2025 12:00:00 AM | Cars.com

★★★★★ smkristek

Service was done as requested and on time. Would bring my car back.in the future | Read Full Review

5/3/2025 12:00:00 AM | Cars.com

★★★★★ PROELAND

Dion was great. I felt I got a fair deal on the car. I have to be honest I don't remember the other mah you asked about if he was financing he was greatm | Read Full Review

5/2/2025 12:00:00 AM | Cars.com

★★★★★ alans4

It was quick and I didn't have to wait very long. There was no major issues. | Read Full Review

5/2/2025 12:00:00 AM | Cars.com

★★★★★ Jingzhi Hu

| Read Full Review

5/2/2025 12:00:00 AM | Google

★★★★★ Connie Corey

Highly recommend Deion Brown if you are in the market for a vehicle! I purchased a 2024 VW Tiguan. Deion was patient beyond compare with all of my questions and texts. He answered them all in a timely manner, even when I sent one on his day off (I wasn't aware of that when I sent it). The process was smooth. Deion was professional y | Read Full Review

5/2/2025 12:00:00 AM | Google

★★★★★ SusieQ

Just purchased a new 2025 VW Taos . Our salesman Ariel is the reason we purchased this vehicle. He was excellent from the beginning of the process to the delivery. He took his time and was very patient with all our questions and concerns. Our experience on a whole with Matthew's VW was very pleasant and I would purchase another ve | Read Full Review

5/2/2025 12:00:00 AM | Google

★★★★★ nlane1

Very helpful Jumped through some hoops for us. Came in on his day off to help us. | Read Full Review

4/30/2025 12:00:00 AM | Cars.com

★★★★★ meghan13k

Very clean atmosphere; friendly and knowledgeable associates make the experience enjoyable. Thank you very much | Read Full Review

4/29/2025 12:00:00 AM | Cars.com

★★★★★ mystic031

Car dealership was quick and efficient. Would recommend them for an oil change if needed. | Read Full Review

4/24/2025 12:00:00 AM | Cars.com

★★★★★ jmg13780

The service department is not customer friendly. Unfortunately I would need to drive even farther out of my way to have work done on my Volkswagen as it is I drive an hour to get here. They act like I am an inconvenience and are condescending. I recently purchased a brand new car from the dealership and regret it because of the inter | Read Full Review

4/24/2025 12:00:00 AM | Cars.com

★★★★★ odalysr1

The service department is always super helpful and always take the time to answer all of my questions | Read Full Review

4/23/2025 12:00:00 AM | Cars.com

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