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University Volkswagen

★★★★★(97)read reviews

5150 Ellison St NE, Albuquerque, NM 87109

(505) 219-0592 Ask About Our Service Specials!

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Mon: 8:00 AM - 6:00 PMTues: 8:00 AM - 6:00 PMWed: 8:00 AM - 6:00 PMThur: 8:00 AM - 6:00 PMFri: 8:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ sonja rodenz
I scheduled an appointment because my Check Engine light turned on in my 2015 Mazda CX-5. I dropped my vehicle off the following day and Mazda provided a loaner vehicle. They were very good at communicating with throughout the process. Chris , my service advisor, was very professional and friendly . He kept me informed and explai | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Michael Storie
Briley and team are very professional and so easy to work with! We have bought from other dealers in ABQ within the last year, and we will definitely be referring friends and family back to University. Class act, very professional. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ R. Aguero
Poorly organized. Purchasing a new vehicle and they dragged out the process out longer than necessary. 90 minutes for detailing turned into 2.5 hours. Inexperienced sales boy running back and forth to his managers because Brandon was so ignorant about the cars and sales. Trying to get me to blindly sign incorrect finance paperwork wa | Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ Antonio Rubio
I received friendly, pressure-free sales support. Walter who assisted me was knowledgeable, professional, and worked out a good deal for me. I did not feel like I have with other "salesy" dealerships, rather more of a relaxed and informative approach. I'd recommend them to friends and family. Excited to drive my new Mazda! | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Stanley Wauneka
Anthony helped us make a decision that was right for us and all the other people that helped was awesome. | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Steve Owen
best buying experience. Walter is the easiest salesman the deal with! | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ lou bounds
The experience we had at University Volkswagen Mazda was easy, seamless, and enjoyable! The salesman and management ensured that everything was quick and easy. I would recommend their dealership to anyone looking to buy a new vehicle. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Fred Metzler
I was treated very well by all staff members related to my sale. Special shoutout to Anthony my salesman. He delivered a high level of respect and attention to all my needs and concerns. | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ AGUSTIN PINCHEIRA
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10/22/2024 12:00:00 AM | Google
★★★★★ Fiona Fee
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10/22/2024 12:00:00 AM | Google
★★★★★ Jacqueline Johnson
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10/21/2024 12:00:00 AM | Google
★★★★★ Jacob Harris
Bait and switch by dealer employee via Facebook marketplace. These guys contacted me about my car I have listed for sale and said they work for this dealership. They said they would be interested in purchasing. However, I told him right away that I'm not interested in trading in my car as I'm looking to sell at my listed price. He as | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Jason Hick
Super simple, fair and easy purchase of pre-owned subaru. Very pleasant no-hassle experience. Way to go Jadyn! | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Debra Burgmeier
I visited the service department this week. I had a great service advisor Chris Wellner. He was very helpful when I arrived but I did have some questions the next day and called. He went out of his way to explain the service and give me a wonderful description of the services that the car would require in the future. I was really | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Cheryl Glenn
I had a great experience purchasing my CX5. Mario and everyone were very attentive and welcoming and helpful with all my questions. | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ matias paul
Walter is one of the most professional salesmen we came across !! definitely recommend this dealership | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ T Krebs
Definitely a service department that you can trust, and customer service is top notch. I wouldn’t let any other dealership touch my car | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ John Reindorp
Great sales staff and easy to work with when financing. They worked to get me the exact model and options I wanted. :) | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Angella Hernandez
Impeccable service, I would definitely recommend University Volkswagen Mazda for buying new or used... their staff is wonderful!! | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ Tonya Guerrero
All the guys at University Mazda were great in helping me look at the Mazda selection they had from the 2024s to the newer 2025 models | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ Elyse Allen
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10/11/2024 12:00:00 AM | Google
★★★★★ Sarah Poutsch
We are still early in the process of purchasing a 2025 Mazda, but it has been a very positive experience so far. Mario has been wonderful to work with! | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ Mildred Ortiz
I had a great experience buying my vehicle from University Mazda. This is my second time doing business with them. From the beginning to the end of the process, I received valuable information about my choices for a new vehicle based on my interests and budget. Everyone was friendly and knowledgeable, eager to help and address my cu | Read Full Review
10/8/2024 12:00:00 AM | Google
★★★★★ Christine Ney Wyckoff
Can’t say enough! Jadyn Rodriguez and the business manager helped me secure a vehicle in a time of crisis. They were thoughtful, insightful and trustworthy. Second time buying from University Mazda and hopefully not the last. Thank you Jadyn, you are AWESOME! And thank you University Mazda, zoom zoom zoom zoom zoom! | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ Abdoulaye Thiam
I came in to check out a specific vehicle and was warmly greeted by the staff of University Mazda/Volkswagen. Jayden assisted me in showing me the CX-70 PHEV. She knew a good bit about the vehicle and we turned it on to begin as it was 105 degrees outside. She showed me every nook and cranny of the vehicle, and shared that it was | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Siv Limary
I had such a wonderful and pleasant experience at University Volkswagen Mazda! A shout out to Mario for being an excellent and knowledgeable salesperson. Chelvin and Alyssa are both terrific. I highly recommend University Volkswagen Mazda…such an awesome dealership for Albuquerque and our greater community! | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Amy Turner
I had a very good experience here buying a used car. Salesperson Natalina and Manager Stacy were both helpful, expert, and friendly. This is the first car dealership experience I have had that was *not* mean and high pressure. | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Sasha Horn
A pleasurable experience with this crew! Very friendly, accommodating and patient :) | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Michael Simmons
Super easy process to check in and meet with the service provider Ryan H. Also the technician sent a really thorough video inspection of my vehicle. The frequent updates on my vehicle was nice. Sometimes you go places and just sit not hearing anything for a while or how much longer. The issue I had with my vehicle was fixed and my ve | Read Full Review
9/28/2024 12:00:00 AM | Google
★★★★★ wild flowr3
Had a great experience. Natalina was very helpful and super friendly. They were able to accommodate our needs. | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Ed Romero
Much better than the experience I had buying a car 10 years ago at another dealer. This time all was handled in one day I didn't have to walk out 3 times before the deal could be completed. No market adjustment or unwanted add-ons to worry about. | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Connor Wolff
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9/26/2024 12:00:00 AM | Google
★★★★★ Wendy Chavez
I’m very happy with my experience while leasing my new Mazda. NATALINA asked all the right questions and found me a great car that matched my needs/wants. She stayed with me past closing to get the financing that fit my budget and I drove away in my new car less than 24 hours later. I highly recommend University Mazda VW. | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Gina Carlton
What an extraordinary car buying experience this was! The sales team and the sales manager are not typical. These folks are genuine, friendly, easy, knowledgeable and no-pressure. I worked with Walter Hubbard and honestly could not be happier with him. He spent a good 45 minutes with me between the test drive and patiently explaining | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Carolann Benavidez
Friendly and Fair. | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ John C
Great experience looking at and purchasing a car I had seen online. Natalina was great, answered all my questions, and was just a pleasure to work with. I didn't feel any excess pressure from her or the finance guy, whose name i sadly forgot, but he was super helpful with competitive rates at different vendors which was nice. I had d | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Cynthia Graves
Amazing service here! Professional, knowledgeable, friendly, they answer questions making it an easy and delightful experience! Thank you for all of your help, your customer service makes a difference! Keep up the good work! | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Anne Wiese
This was an easy dealership to work with. They were transparent with the pricing. It was a good experience. I love the CX-30. | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Debbie Amsbaugh
I found a car on CarGurus and sent an inquiry. I received an email response almost immediately. I followed up with a request for a test drive. Briley was responsive and prepared. He had the vehicle pulled up and ready to go. After the test drive, there was absolutely no pressure to comment or commit. He asked if I had any questions a | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Melanie Newton
We left a competitor that morning because of dissatisfaction with the salesperson and purchase agreement. Went to University Volkswagen Mazda where Mario went above and beyond!! Very happy and satisfied. Everyone we dealt with that afternoon was professional, attentive, and kind. | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Duke Newton
Service was prompt and exactly as advertised. Burr, the tech rep, was outstanding in keeping me posted about my cars service and completion. Couldn't recommend University Mazda enough! | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Flo Fader
My experience was great and I would recommend you guys to everyone. | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ John C
Great experience looking at and purchasing a car I had seen online. Angelina was great, answered all my questions, and was just a pleasure to work with. I didn't feel any excess pressure from her or the finance guy, whose name i sadly forgot, but he was super helpful with competetive rates at different vendors which was nice. I had d | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ Dee D.
Edit- 4 years after the original positive review, I had a really bad experience and swore I'd never go back. Six months later I gave University Mazda another chance and Scott made it right. Changed my rating, but I didn't go back up to 5 stars only because the advisor service over the past few years has been spotty. The guys who'v | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Marcos Salaz
Thank you to all the staff making my wife’s dream come true. The sales representative, Jadyn, was amazing. From beginning to end we were taken care of. She was thorough, friendly, informative, knowledgeable, helpful and worked hard for us to get the deal that would work best for us. Couldn’t have asked for a better experience! If you | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Kelly F
The car buying experience at University was a rare example of an enjoyable car dealership experience. Mario is a great asset to the University Team. The support staff that assisted with the sale process were also very professional. Thank you! | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Nancy Perez
Mario was very knowledgeable about the vehicles we test drove. Stacy the dealer manager also helped in our buying process and was very kind and upfront about all the details. We ended buying a CX-50 and so far we're loving it. The buying process was relatively easy. My only reason for a 4 star and not a 5 is that we initiated the sig | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ F Alexandra Crespo R
Mario, Stacie, Natalina and Jaiden were amazing! They helped us getting the perfect car for our growing family! Totally recommend best customer service in the city. Gracias! | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ zhabiz edwards
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9/2/2024 12:00:00 AM | Google
★★★★★ Michael
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9/2/2024 12:00:00 AM | Google
★★★★★ Patty Sell
Buying a car is very stressful and navigating the paperwork is so time consuming, Thank-you to Jadyn for making the process very pleasant and making sure everything was taken care of, love my new Mazda | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Cindi Gernertt
Jadyn made buying my CX70 pretty easy, she was incredibly patient while we went back and forth, multiple visits, multiple test drives, she was awesome throughout the whole process | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Lucille Long
I loved working with Walter Hubbard and the sale was very low pressure. The financing department, David, was patient and reviewed details until we were comfortable with our purchase. | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ joe zadel
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8/29/2024 12:00:00 AM | Google
★★★★★ Mary Ragins
We purchased our new/used cx30 through Walter at University Mazda at a distance/over the phone. He is a competent salesman and answered all of our many questions both on the phone and in person when we picked up the car. I rate him with 5 stars. We appreciated the dealership being willing to negotiate the price more toward our offer. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Amy Ortiz
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8/27/2024 12:00:00 AM | Google
★★★★★ Selena
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8/26/2024 12:00:00 AM | Google
★★★★★ Gail Horan
The service department is awful. And has a bad reputation for many years. I would love to buy another Mazda but because of the service department, I won’t buy one there. | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Gary Gunthorpe
Everyone at University VW has been very courteous and professional! | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Alma Torral
This Dealership is the only honest dealership in NM. | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Cindi Kinney
First enjoyable car buying experience ever!!! Great sales team that explained everything I needed to know but with no high pressure tactics or games. I would highly recommend Mario, he was very knowledgeable, engaging and kind. I love my new car?? | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Jenn Welch
Always curious. Honest and straight forward. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Lisa Castaneda
I just wanted to say thank you for the amazing experience Mario and David. Thank you for staying late and giving up your time to accommodate my son and I on his first vehicle purchase. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Horacio Serrano
Staff (Natalia) was friendly, very helpful. They did everything to help me. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Angel Verduzco
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8/14/2024 12:00:00 AM | Google
★★★★★ Cambree Garcia
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8/11/2024 12:00:00 AM | Google
★★★★★ Casey Lewis
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8/10/2024 12:00:00 AM | Google
★★★★★ Stella Smith
This place is top star. Everyone was very knowledgeable. Our salesman Jaiden Wetsel was the best. I HIGHLY recommend Mazda to anyone who is tired of the whole cat and mouse chase that’s usually comes with buying a new car! We had gone to another car dealership and our experience was the worst ever. We walked into Mazda and instantly | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Bruce Nesbit
Took good care of me. Answered all questions. | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Leslie Archuleta
I had the honor of working with Mariah and her Manger David and they made every effort to ensure I was happy with my purchase from start to finish. Even with my back and forth choices (lol red seats, white seats/ black rims chrome rims ??) they were excellent and overall just great people. I love my Mazda 3 with the wine red seats!! T | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Joseph Erwin
Terrific customer service and great deals! I bought my first new car here, and Mariah Santillanes made the whole experience very pleasant. I walked out feeling I had gotten a good deal on my car. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Gabriel
Very bad experience! The service provider at VW lied about the service they provided eg: fixing safety recall and troubleshooting malfunction. It took 3x to get it right. It is scary to me that there is not multiple people checking off on work completed especially when it comes to a safety recall and a malfunction in the steering | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ c c
My whole experience was great! I bought a used Miata & the whole process went smooth, I was in and out of there super fast! Briley was helpful & kept me updated every step of the way. I would recommend to a friend if needed! | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ David Garcia
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8/1/2024 12:00:00 AM | Google
★★★★★ Megan Life
This is the third vehicle my family has purchased from university Mazda. The customer service is always great. We never feel like we are being taken advantage of. Everyone there made the buying experience easy and fairly quick | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ R M
Chelvin & David always help and treat myself and family amazing. We keep going back because of them we have got 3 vehicles this past year because of them. | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Jared Meier
Purchased a new 2024 Mazda Cx-50 without a single hitch! Walked in, tested the car, full tank of gas, and went through paper work relatively quickly. All thanks to Mr. Keith Robinson, a professional, who took the time to make sure my experience was smooth. Thank you ?? | Read Full Review
7/29/2024 12:00:00 AM | Google
★★★★★ Cindy Olson
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7/29/2024 12:00:00 AM | Google
★★★★★ Caroline Fox
They forgot about my 8am appointment and did not service my car after leaving my key in the drop off box. They serviced my car at 4:30 pm for my 8am appointment. They then did my oil change incorrectly and left a bolt loose causing my change engine light to go off. So I then had to make a third appointment so they could fix the mista | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Brandon Goldberg
The auto-service department was not very helpful. | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ marshall allred
Jaiden displayed what an exceptional salesperson should look like. Very helpful, knowledgeable, and made my experience enjoyable. If you're looking for a new Volkswagen or Mazda, make him your go to guy! | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Flower
I do not give this company any stars!!! I live in the siegel select next door to them and I work nights, along with others. Their staff is so unprofessional and uncourteous and without integrity that I'm writing this!! As I continuously complained about the unnecessary constant sounding of a car alarm, supposedly to find it, all I go | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Roianne Benjamin
We were driving through town from California, when our ads blue light came on. We stopped in to purchase more and asked for a funnel. They then filled it for free. Unexpected and over and above what we expected. | Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Fabiola Urbieta Urbieta
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6/16/2024 12:00:00 AM | Google
★★★★★ Melissa Barker
Hayden was a wonderful and knowledgeable sales person. She made the whole experience very enjoyable. | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Kris Johnson
Big 'Thank you's!' to salesperson Mariah for helping with every phase of our Mazda 3 purchase and Chelvin for his personable, sincere, straightforward presentation of great options for extended coverage. Although we opted to decline extra coverage & accessories for this purchase, Mariah and Chelvin empowered us and showed us that our | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ kjohnson
Big 'Thank you's!' to salesperson Mariah for helping with every phase of our Mazda 3 purchase and Chelvin for his personable, sincere, straightforward presentation of great options for extended coverage. Although we opted to decline extra coverage & accessories for this purchase, Mariah and Chelvin empowered us and showed us that our | Read Full Review
6/9/2024 12:00:00 AM | DealerRater
★★★★★ Zain Ladha
I came in the morning it 90 min for oil change. When I asked about how long the same guy that took my information asked me if he took care of me? He seemed unsure about a lot of things. I’ve been almost 4 hours | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Sharon Gottlieb
Worst customer service ever! My lease was almost up on my CX-9 and I wanted a new hybrid. Bob did not respond to my emails. I called Chelvin 4 times to find out the delivery dates for the CX-70 or the options for the CX-90. He never returned any of my calls. I scheduled an appointment at the dealership to find out the difference op | Read Full Review
6/2/2024 12:00:00 AM | Google
★★★★★ dfwajmark
I’d like to thank Jadyn and the whole team for listening and looking after my needs with my new Jetta purchase. Great job team! Joe L. | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ SonofJuda
I recently had the pleasure of working with Summer in service on a claim for a mutual customer. Summer was incredibly professional, helpful, and responsive throughout the entire process. | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Lorrie DeLoach
Kiyon was low pressure and knowledgeable. He gave us room to talk through our decision and didn’t use the usual high pressure sales tactics | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Chris Weech
I called about a used car I was interested in and set up an appointment to test drive the car. When I showed up, the car was not there and they were not apologetic. They told me they'd call me once it was back on the lot, that call never came. I doubt that car was ever available and was simply to get me on the lot, seems like a scumm | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Terry Word
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5/20/2024 12:00:00 AM | Google
★★★★★ Cameron Madrid
Trevor in the service department helped to give me all the information I needed to solve my issue. He was very knowledgeable and happy to help. I appreciate the quality of service i recieved. | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ Valerie Highsmith
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5/10/2024 12:00:00 AM | Google
★★★★★ brandon hardman
Purchased a fuel tank for a 2013 VW Beetle. The fuel tank had a different part number from the original one in the vehicle. After the installation, I found out that we needed a new gas cap for the new tank, as the original did not fit. I ordered the new gas cap that was VIN associated with the car and it did not fit the new tank...I | Read Full Review
5/10/2024 12:00:00 AM | Google

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