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Crestmont Volkswagen

★★★★★(116)read reviews

730 State Route 23 North, Pompton Plains, NJ 07444

(973) 557-4449 Ask About Our Service Specials!

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Mon: 7:30 AM - 5:00 PMTues: 7:30 AM - 5:00 PMWed: 7:30 AM - 5:00 PMThur: 7:30 AM - 5:00 PMFri: 7:30 AM - 5:00 PMSat: 8:00 AM - 1:00 PMSun: Closed

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Customer Reviews

★★★★★ James Smdt
Comfortable | Read Full Review
4/15/2026 12:00:00 AM | Google
★★★★★ Sandra Lukavsky
Great service! Friendly and efficient. The waiting area is - eh - but my last car was a BMW and that is my service waiting area comparison. Love my VW Tiguan. | Read Full Review
4/15/2026 12:00:00 AM | Google
★★★★★ Jayesh Master
Honest people, Excellent service !!! | Read Full Review
4/5/2026 12:00:00 AM | Google
★★★★★ Richard Murek
I have been coming here for VW parts for a long time due to the knowledgeable representatives. Today I had a service scheduled which was completed right on time with great communication. These guys never disappoint. Im happy with the Crestmont Team. | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Ken Kneis
Very positive experience in purchasing from them. | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Ann
Great experience! The service was excellent, the staff were friendly and attentive, and everything exceeded my expectations. I would definitely recommend this place to anyone looking for quality and a welcoming atmosphere. | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Yunus Sahin
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3/28/2026 12:00:00 AM | Google
★★★★★ stephanie nicastro west
Decided to try this dealership for my cars service and I was overly joyed. From the initial scheduling, drop off, service and pick up (and everything in between), everyone was so friendly, clear on what was being done, and no surprises. We rely on our cars everyday, trust them with our lives, so good, comfortable service is a must! | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Fabiola Almonte
Great Service! very transparent and friendly staff! Will definitely recommend and will come back any time! | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ John B
Dave and his associates in the service department were top notch. Check in was very easy and the tech called me mid day to explain their solution to the issue with our vehicle. I will continue to use this service center with any future issues. | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Nick D.
Great atmosphere, excellent people. Service is good ???? | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Kay Kay
Inquired about a new vehicle. I put all of my information and still haven’t heard anything from this dealership besides a generic email when I first submitted my request. | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Aly Elbakly
I’m satisfied with the body shop. Their service is fast and the staff are professional and helpful | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Keith Black
Happy with our experience at Crestmont VW. From start to finish Daniel helped us through our lease of a 2026 Atlas Cross sport. Very knowledgeable and answered all our questions with no hesitation. | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ kevin poehlmann
Always well taken care of by the service staff | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ D Sengupta
Thank you for your quick action and for expediting the parts order for my Passat's headlights. I appreciate Dave's help in resolving this so efficiently. | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ Carmen
Crestmont VW has top notch tech people that are helping me get great life out of my 2012 Tiguan. They always come through for me. Staff is very kind and helpful! I highly recommend them. | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ TCH
Have owned a car from crestmont VW for 6 years, the service team is incredibly knowledgeable and the office staff will lay out the details of your service in an understandable manner | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Nick Cordeiro
I tried to give this VW dealer a chance today, but I won’t be back. I arrived for a walk-in oil change based on their website’s claims of express service with no appointment needed. Not only was I told the "express" wait was over two hours, but the staff eventually informed me they couldn't even perform the service. Apparently, they | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Ciara Poalillo
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2/19/2026 12:00:00 AM | Google
★★★★★ Debbie Sheridan
Rob was timely with his callbacks or texts, listened to my requests and made the whole process very simple | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Gee_Nich
Crestmont is the GOAT. Ray, Danny and Joe made the process seamless. I am very happy and I see why my dad speaks so highly of Crestmont and its people! Thank you for everything! | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Florence Policano
Excellent! | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Sandra Garcia
I had the pleasure to work with Dave. He kept me posted on the part back order issue, received a loaner and my 2025 Jetta was finally fixed. Thank you Dave and the tech that worked on my car. Great job! | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Lynn Sullivan
Vinny Wisse, Parts Consultant is great! Patient and kind with quick expert service! Actually the entire staff is so accommodating and welcome, that it makes me love our VW even more, as I know where to go with any issues- they’ll be taken care of! | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ D Sengupta
| Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Caroline Senekeremian
I was beyond impressed with Crestmont VW. It was my first time there for service since we just moved to the neighborhood, so I didn’t know what to expect. I was in and out within 40 minutes, which was amazing and the advisor assisting me (wish I got his name) - was very courteous and sweet. Highly recommend dealership. This will defi | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Ken Wilson (TekDefender)
Have worked with Crestmont VW for years now and have always been very satisfied with their customer service!! They are always very responsive and kind when explaining the details of service...and the pricing has always been very competitive. Thank you for your attention to detail!!. | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Krystle Hernandez
Had to bring my car for service and address some issues Dave and the staff were friendly and helpful at explaining everything to me. Always a pleasure dealing with Crestmont VW. | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ John Wiedemann
| Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Yoshihiko Kashiwazaki
The service like always is very good, and I like their professionalism. | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Alli Kopesky
I have never had a bad experience with anyone at Crestmont.VW. From the sales rep I always use (Dan) to Donna who schedules all the appointments for VW service, to Dave and his team in the service department. They are all super nice and efficient. I never have to wait to get in for an oil change, I drop it off and two hours later it | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Donna Peirce
Exceptional service with appointment availability, appointment follow-ups, knowledgable service writers, ensures work that is included in warranty of vehicle is done within warranty as needed, thorough inspection of vehicle, quality work, flexible drop off and pick up. Have gone to other VW dealerships in the area for service on veh | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Daria VanderGoot
Quick service, friendly personnel, and easy to book appointment | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Samed Kurtoglu
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1/25/2026 12:00:00 AM | Google
★★★★★ carol donnoli
They took me Right in and had me finished exactly when they said I would be. | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Google Account
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12/25/2025 12:00:00 AM | Google
★★★★★ nicole cinquegrana
Robert was awesome from the minute I walked in to the very end | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ nancy keyes
Fast and efficient! We currently own 3 VW’s and have owned more. We find Crestmont to be convenient, and reliable both for sales and service. They have served us well for more than a decade, if not more than two! | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ D. Russo
My wife and I have been customers for many years for purchases and service. Tiguans, a Touareg (service) and a Passat. Always a positive experience. Recently, Dan helped with the purchase of new Atlas. Super knowledgeable of his product (a VW Jedi) and easy going. He provided a thorough tutorial of the vehicle and has been acce | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Christian Sandmann
I had a warranty repair which was executed quickly, good service and high quality. | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Youmna Ahmed
| Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Guy Pallone
| Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Selena Perry
Crestmont Dealership in Pompton Plains always provides the upmost service and help. They are all so friendly and “family-like” making you feel so welcomed. Plus they have a ton of plants ready to give you some. | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Anthony T
Mallory in service was great! Highly recommend | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Sarah Gutherman
We bought our Tiguan at another area VW dealership. Two days after the purchase, we had an issue that the dealership said wasn't under warranty and wouldn't good will the job. They weren't willing to work with us, so after a referral from our local mechanic, we called the Crestmont VW service manager. Not only did they good will t | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Tony Diaz
Routineservice, Great work. | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Betty
Great service | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Art Dilley
Squeezed me in on a busy holiday weekend | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Jenny Holz
Crestmont is efficient, helpful and friendly. I am happy to use them for routine service. Dave especially was phenomenal | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ louis campisano jr
Helpful with scheduling, vehicle was done quickly, people were considerate, only problem was i had to call to find out if the vehicle was fixed, i would say to reach out to the client to let them know | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ M Ledo
Wow, worst customer service from a salesman yet. Stopped by today to take a look at the inventory, lease is up soon on my other car so I was just window shopping. I've had a Volkswagen before years ago so thought I'd see if they had anything cool. I was directed to Dave? or Daniel? Don't care, his customer service was awful. Looked l | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Frank Cheh
Very nice family owned business, very helpful and knowledgeable. I definitely will be coming back for service. | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ audre Giovinazzo
Great customer service & friendly people. Highly recommend!!! | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Matt Duciewicz
Very fast service was in and out quickly | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ S Ohnegian
Crestmont Volkswagen service is phenomenal! Our family has taken our multiple vehicles to them for service for well over a decade. The service manager is great - easy to communicate with, honest about what services are needed, and friendly. The service staff works with you to set up convenient appointments (and update them if need | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Caste Systems Performance
Always helpful Parts department and service! | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Ioana Curovic
Called, brought in the vehicle and within 2 hrs they had a game plan. All you could ask for! | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Quamare Johnson
Always friendly! Always make you feel welcomed! No long wait. | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Michael Valle
I always receive great service. I trust the service team to provide me with truthful explanations of the service my car needs. They don't pressure me to make services today if they can wait until the next service which makes budgeting easier. This particular service was unplanned and they took my car anyway and thankfully were abl | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Chris Reynen
Crestmont VW is an honorable establishment and quite an anomaly in the car dealership business. This is due to people in their Service department like Dave, Mallory and Duke who went above and beyond to help me with a recent, spontaneous service need. They were courteous and incredibly knowledgeable of our car’s issue. Thank you Cres | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Steven D
Not inexpensive - but always done right (the first time). Have been a customer since 2008. Currently have three Volkswagens purchased from them, and they are always serviced by Crestmont. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Diane Biss
I have a leased a Tiguan from this dealership during the summer. First off I love this car. Everything was taken care of so I could just pick up my car and drive home. All employees that I have dealt with are professional and courteous. Great dealership | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ L Radke
Always a best in class experience with Crestmont. The service team is knowledgeable and efficient. I appreciate their flexibility in helping with some unique scheduling conflicts I needed to work around. Top notch as always! | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Christopher Concerto
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9/25/2025 12:00:00 AM | Google
★★★★★ Fourty2049
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9/25/2025 12:00:00 AM | Google
★★★★★ Henry Rodriguez
| Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Nick C
Got me a coupon for my service and did a great job getting a new clutch for my stick shift Jetta. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Richard Hastings
As always, fast and courteous service. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Carlos Gomez
Excellent service | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ INGRID ROWLAND-WRIGHT
My car service was easy to schedule and ready when I needed it. The staff is super friendly and helpful. My car came out great. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Artie Simon
| Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Harris Saltzburg
As usual, wonderful service experience. The Service Department is focused on providing excellent automotive care. their knowledge is encyclopedic and attention to detail unrivaled. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Dominick LaBruzzi
Rob is the man. Everything went smooth and all the staff was awesome. Would definitely recommend Crestmont | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Wojciech Butas
| Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Richard Shami
After 25 years as a customer of Crestmont VW and Toyota, owning both brands, my recent experience necessitates this review.My 2023 VW ID.4, with approximately 9,500 miles, experienced a complete loss of engine power, rendering it undrivable. The vehicle was at Crestmont VW for 20 days, commencing August 8th. During this period, the d | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Catherine Fredericks
Very professional, accommodating and friendly. They definitely demonstrate that they value your business! | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Lori Artinian
Excellent customer service, thank you Dave! The service department was clean, organized , efficient and prompt with their service. Highly recommended!!! Thank you all. | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Eileen Kensek
I have been using Crestmont Volkswagen Service for almost 8 years. they are tops, friendly, helpful and always fair. From sales, to parts to service just the best staff! I have given them a few curveballs over the years and they went above and beyond! | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Jacqueline Camuso
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8/25/2025 12:00:00 AM | Google
★★★★★ Philip Campos
I recently brought my car in for its regular maintenance at Cresmont, and the experience was smooth from start to finish. The staff was professional and courteous. My vehicle was serviced quickly, and everything was completed exactly as promised. | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Carl Mugavero
Crestmont VW has been my place to buy cars for 30 years ! Like a family stress free environment to buy cars and have them serviced . | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Robert Ferdon
Excellent service and people! First class! | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Alicia Wendland
I stopped in today to look at and inquire about the golf and the salesman was absolutely rude! He couldn’t even be bothered! When I asked him to go look at the one on the lot he ROLLED HIS EYES and walked off. So I left! Absolutely disgusting behavior! I’ll take my business to Carmax! | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Kat Finamore
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7/25/2025 12:00:00 AM | Google
★★★★★ Robert Foley
I brought my 2024 Golf R, (that was not purchased at Crestmont) in for a few issues. I have to say Dave Delmonico is awesome. He is calm and caring. He takes his customer interactions seriously. If I was still in the biz, I would seriously offer him a position. Needless to say, the car is fixed and I will be back the next time I ne | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ B A
Quick update, 7/23/2025 .... I've been coming to this location for years now. From buying new cars to getting all my cars serviced here. The service coupons really do help, Donna is a shining star there, Jasmine is the cutest dog running around. Shout-out the mechanics and service crew, you guys rock! Truthfully, I think their sincer | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ David Jones
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7/25/2025 12:00:00 AM | Google
★★★★★ Sylvana Budesheim
I recently took my leased Tiguan to address an issue. It was very easy to schedule (and re-schedule) the appointment. They provided a rental for me when because I needed one. Everyone at the service department addressed my questions and worked quickly. They finished ahead of schedule and explained everything they did. Thanks! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Carla Huntzinger
Always the friendliest and quickest service I’ll never go anywhere else! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Sonia Vicinanza
Responsive, honest, dependable and friendly. What more can you want! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ S P
Everyone was welcoming. Oil change was done quickly compared to other VW dealerships I’ve been to that make you wait. | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Desmarie Ruiz
Love the salesman Robert!! Super sweet & straight forward. However, I do think the receptionist Donna should be a little more polite on the phone. Overall, great dealership!! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Anne Moriarta
in for a minor issue, out with a fix and no problems | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Carter Calvert
We can all agree buying a car is a tedious process but Robert Communiello was a delight from start to finish. No pressure selling, informative , professional & (dare I say) FUN!! We love our new car!!! | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Dee Dee
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6/25/2025 12:00:00 AM | Google
★★★★★ Marvin Monroig
Took my Golf Alltrack to another dealer prior to Crestmont with an issue that needed to be be addressed. This dealer that I will not name completed disregarded my concerns and after 30hrs of the vehicle sitting at the dealer; I found out it was never ever test driven. Fast forward to my experience with Crestmont Volkswagen & with th | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Krishna Vijay
Disappointing Experience After Years of Loyalty I’ve been servicing my vehicle at Volkswagen Crestmont for years, but my recent experience has been nothing short of infuriating and deeply disappointing. Just five days after an expensive service, my family and I took the car out—our first drive since picking it up—and were suddenly | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Donna Conklin King
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5/25/2025 12:00:00 AM | Google
★★★★★ Corie Stone
This is the second car we have purchased with Danny at Crestmont. They are very nice to work with and make buying a car a smooth and easy process! | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Donna Restaino
Great service. They never try to upsell me. | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Anthony Losito
I'm a very satisfied customer. The work that I had done on my car was fixed in a timely manner. Thank you again. | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Domenick Caruso
Brought my car in for service and it was a wonderful experience. I made the appointment Donna, and she was soo friendly which makes all the difference! | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Ron
Friendly helpful people | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Arteon
Friendly and knowledgeable of course, appointments are easy and service is efficient | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Stanley Duwal III
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5/25/2025 12:00:00 AM | Google
★★★★★ Donna Davidson
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5/25/2025 12:00:00 AM | Google
★★★★★ Pantelis Lenas
I’m very happy for their good reception in entrance room & especially from the manager of service department Brian , for he’s explanations for service schedule & for problems that the mechanics find in my car. -Also when the service was done on time , He spend time , to explain me what they fix and for price of service ? I appreci | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Kelly Derr
Friendly and honest | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Kristin Siska
Great job on my Passat!!! | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Linda Z
Second time leasing a vehicle from this dealership. Danny once again provided exceptional service and located the vehicle we wanted. Pick up day was a breeze. Love our new 2025 VW Taos! | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Steven Vecchio
Crestmont Volkswagen has an outstanding service department. This was evident from the initial phone call with Donna, service consultant Dave, Tom and others. The technicians are smart, entusiastic about cars and eager to solve problems. Crestmont VW clearly cares about their customers. | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Kathleen Williams
I CANNOT believe the service and patience this location staff had with helping my Beetle get back on the road! It was an ORDEAL and they stayed the course with me throughout the necessary repairs. Even the loaner car! They truly went above and beyond and stood by their product! A++ thank you! | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Beatriz Aguiar
No pressure and pleasant knowledgeable staff. No haggle pricing. I never felt I was being tricked into anything. Landon was great! We drove off with our Jetta and were happy customers. | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ John Parisi
Excellent experience as always from the Crestmont family. Honest, knowledgeable (on all of the features), and fair. Daniel (Danny) was great, I'd highly recommend him, and the dealership. | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Aly Elbakly
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4/25/2025 12:00:00 AM | Google

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