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Gensinger Motors, Inc.

★★★★★(74)read reviews

Rt 46 - 842 Valley Road, Clifton, NJ 07013

(973) 928-7544 Ask About Our Service Specials!

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Mon: 8:00 AM - 6:00 PMTues: 8:00 AM - 6:00 PMWed: 8:00 AM - 6:00 PMThur: 8:00 AM - 6:00 PMFri: 8:00 AM - 6:00 PMSat: 8:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Karen Smart
My husband and I leased our cars from Gensinger in 2025 and 2026 with the help of Aika. I must say she was very helpful both times, making sure we had all the information we needed to make our decision. She gives excellent customer service and we would recommend her to anyone who asks. | Read Full Review
4/16/2026 12:00:00 AM | Google
★★★★★ Cameron B
I had a great experience purchasing my new vehicle from Gensinger Motors. Aika was very helpful throughout the process and made everything as seamless as possible. She was very knowledgeable about the vehicles and accommodating to any questions. Overall, I am very pleased and would recommend Gensinger VW to anyone in the market fo | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Amy Herschell
We had a good experience with Gensinger and working with Aika, we purchase a Taos for my son. They gave us a good deal and things went smoothly and efficiently. | Read Full Review
4/8/2026 12:00:00 AM | Google
★★★★★ Samantha Perro
I have been with Gensinger for a number of years but switched vehicles for a bit. I'm happy that I'm back and getting excellent service. My family has loved VW and we have loved Gensinger for their customer service and attention to detail. This is our 4th vehicle with them. A big thank you to Aika for helping this time around with my | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ James Raglan
If zero stars were an option, that’s exactly what this VW dealership would get. The sales staff are rude, unprofessional, and the entire dealership feels decades behind the times—in the worst possible way. The experience was miserable from start to finish, and I ultimately chose to take my business elsewhere, where basic respect stil | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Isabella Giovanetti
After years leasing my VW with Gensinger, this time I decided to buy my Taos. It was the end of my lease and Aika reach out to me. Very polite, discrete and absolutely not pushy. She left a space for me to get back to her and we finalize my contract. She advised me in a very professional way but also leaving me room for my own idea. | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Danny Patrick
Aika Chaudhary is the best. Now having bought two VW through her, I wouldn't go anywhere else. You can expect professionalism, thorough information, and great care while purchasing your vehicle. Aika sat with me in the car and went through all of the components and settings. Gensinger service is also top notch. Highly recommend! | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Alan Swartz
From our initial meeting to the signing of the purchase order, we were fortunate to have Aika Choudary guide through the process. The relaxed atmosphere in the dealership and low key matter Aika worked with us was superb. I would recommend her to anyone looking for a vehicle. | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Patrick Gorman
Very dissatisfied with this dealership! If you want a vehicle that works please go to another dealership or don’t deal with Armin. We’ve had to bring our Taos in for service every month since we’ve bought it in December of 2025… continuous SOS issues, dropping out of drive modes and not syncing with devices! Terrible since we just bo | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Drew Feniello
Great experience buying from VW, so much so that we leased two veichle in two weeks. Aika was an amazing and couldn’t recommend enough! 10/10! | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Alyssa Wade
I had a great experience working with Armen. He is incredibly knowledgeable about all inventory and was very helpful throughout the entire process. | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ John Car
My friend tried to purchase a car from Armen.He has an attitude and he’s very rude ,how could the dealership have somebody like this so toxic? We purchased our Vw From Douglas VW 5 Stars all the way . The payment was also cheaper .Armen is bad for business . Never coming back to Gensinger Vw again.Also my whole family purchased a lot | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Michelle Greco
UPDATE 2/3/26: After three years with Jeep, I happily returned to the VW family, specifically to Gensinger, where Aika once again helped me find the perfect vehicle, this time a 2026 Tiguan SE. The entire process was seamless and stress-free, as Aika is always a pleasure to work with and has consistently been so wonderful to my famil | Read Full Review
2/9/2026 12:00:00 AM | Google
★★★★★ James Raglan
If zero stars were an option, I’d give it. Rude, unprofessional sales staff and a dealership that feels decades behind the times—in the worst way. Our experience was miserable from start to finish, so we walked and spent our money elsewhere, where we were actually treated with respect. One bad employee is bad for business, but this | Read Full Review
2/9/2026 12:00:00 AM | Google
★★★★★ Jessica Bodei
I had a great experience at this dealership from start to finish. Everyone was friendly, helpful, and genuinely cared about making sure I felt comfortable and confident with my purchase. They took the time to answer my questions and never made me feel pressured or rushed. What I appreciated most is that they don’t play games, just ho | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Desiree Ugarte
Gensinger VW is such an amazing establishment! Aika made it her mission to find me the best deal possible. The process flowed so smoothly and quickly! I may have found my new dealership to go to for each of my cars! Thanks Aika! | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ L L
Waste of time | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Radde O'
This is my fourth VW Jetta, and I couldn’t be happier. With every new one, Volkswagen delivers a noticeable improvement in both design and performance, and this time was no exception. Gensinger made the entire experience incredibly smooth. A huge thanks to Aika, an outstanding salesperson who guided me through every step of the proc | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Juliana Alfano
This week I leased a 2025 Tiguan with Aika at Gensinger VW. My husband’s family has been using this dealership for years so I decided to give them a try. Aika was informative and patient as I was going back and forth between the Taos vs Tiguan. Aika’s knowledge of both vehicles and amenities really made a difference in making my deci | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Masood Hasan
Such a wonderful car buying experience from AIKA! Hands down to everyone at Gensinger Motors who makes everyone feel like a part of their family. This is my 18th VW from Gensinger Motors. They are one stop shop. Both my vehicles are serviced here and the technicians are on point. Highly recommend Gensinger Motors to everyone!!! If | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Mooseour
Amazing experience here had my steering wheel adjusted because of lighting issues. Quick diagnosis and service work. Much better than Lyndhurst who tried to void my warranty and wouldn’t even look at my car. 10/10. | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ ricardo cuellar
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1/2/2026 12:00:00 AM | Google
★★★★★ Ihsan Yildirim
Will never come back here again | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Nicolas Cardak
Horrible experience | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Jeremy Hernandez
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1/2/2026 12:00:00 AM | Google
★★★★★ Weronika Yildirim
Worst experience I had in any of the Volkswagen dealers. I spent 5 hours on the tire change and needed to come back the next day because the steering wheel was off and there was to air in the tires.... after 5 hours insane. Now they can't get my wheel straight claiming something is bend it was fine before I went there. Bunch of ..... | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Emil Sanchez
I was glad to be able to purchase my first car in gensinger! With the courtesy of Aika Alam, I was able to find my dream car! Aika was extremely supportive while helping with general information and guidance. Her customer service is above and beyond, always stays connected in case her customers need anything and very open to answerin | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Andrew Zilliox
Five star service and sales. | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Fredrick Goodman
Consumer be aware. I recently had my car towed to Gensinger. Given the age of my car and the fact that it still had the original battery, I assumed the issue was with the battery. I was told a diagnostic inspection would need to be completed to determine the exact cause — fair enough. After the diagnostic, I was informed that in addi | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ dave ghera
Truly a positive experience! In my life, I've bought several cars in different countries around the world where I've lived, and we all know it's always stressful, especially if you get the wrong salesperson, who tries to sell by being smarter than the customer. Instead, at Gensinger Motors, I found Aika, who, with complete transparen | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Aika Chaudhary
The most trusted name in Volkswagen. Gensinger Motors is a place where dreams come true. I have recently leased my 17th, a 2025 VW SEL RLINE with them. Their Sales Team is professional, attentive, and friendly. I have always felt welcome. The Service Dept. is on top of their game. They are very helpful. I am looking forward with man | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Rachel Krueger
Really REALLY disappointed in the customer service. I lived in the area 2 years ago but recently moved and brought my car to a different VW dealership the other day when my car wouldn’t start. Needed to show a receipt to have a warranty honored for a battery, which Gensinger put in less than 2 years ago when my car died randomly. Whe | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Keith O'Loughlin
The team understood that I wanted a low-touch, hassle-free experience and they delivered that. Armen was easy going and a pleasure to work with. | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ Alan Frontera
Took my car in for an oil change and it was quick and efficient | Read Full Review
10/2/2025 12:00:00 AM | Google
★★★★★ steven medina
It was a very painless process. They were quick and honest with the service that they provided.. | Read Full Review
10/2/2025 12:00:00 AM | Google
★★★★★ Susan Brennan
The experience leasing two VW Taos at Gensinger Motors in Clifton was exceptional. Gensinger Motors really live up to their reputation that they treat customers like family. It is not just a slogan. My daughter leased the VW Taos with the sales consultant, Armen Nalbandiani. He guided her through every step of the process with respec | Read Full Review
10/2/2025 12:00:00 AM | Google
★★★★★ Virna Serrano
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10/2/2025 12:00:00 AM | Google
★★★★★ Yvette Policano
We recently purchased a VW Atlas Cross Sport and our experience was amazing! Thank you so much Aika for your extensive knowledge, professionalism and sincere support! We are extremely grateful for all of your help! This will be our future VW dealer for sure! | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Carina Zas
Gensinger Motors does it again! I have been going to Gensinger Motors for years, and every single time, the service gets better and better. From the service, to the knowledge, to the time spent with me making sure I get the best car suited for me, the staff always goes above and beyond. A big shoutout to Armen, who has helped me coun | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Merilyn Baby
Very frustrating experience. We brought our car in for a scheduled service inspection after being told twice over the phone and again in person when dropping it off that the work would take 2.5 hours. When we returned 2.5 hours later, we discovered the work had not even been started. The garage had chosen to prioritize other jobs wi | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Damian Metri
Love my 2023 VW GLI, excellent service and kind people. | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Jennifer Torres
My husband and I recently bought a Taos here at Gensinger! We worked with Aika who was patient, informed and supportive. The whole experience was honest, fair, and fast! We had our car within 24 hours! There was no haggling or long waits or surprises. We worked with Aika from start to finish. That was such a welcome change! She spent | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Ingrid Duarte
This is my second time leasing a car at this dealership, and once again, the service was excellent! Aika was very communicative, friendly, and professional. She worked out a great deal for me and made the whole process smooth and stress-free. Great experience! | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Anthony Sallemi
This is now my second lease from Gensinger and Aika makes the process so incredible smooth and easy, highly recommend! | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Dean Jerkovich
I always had an iffy feeling about this dealership, and now having gone to a different VW dealership can confirm. After getting multiple services at Gensinger we went to Lyndhurst and they discovered that the spider traps put in place for transport from factory were never removed when we purchased, which is why the car leaks and sme | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Jenna Russo
Fraudulent. I bought a used car from them only had 2K miles on it. So at first it was saying cannot exceed 3000 rpm and i brought it in. They said it was a sensor then replaced it. I had the car back one day it did it again. Then they said its an engine harness now theyre saying the engine control module is completely unresponsive a | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Jerry Primamore
Please stop calling me! I have told this dealership multiple times that they have the wrong number and they keep calling to sell me a car. I told the salesperson person that I have already informed them multiple times they have the wrong number and he was incredibly rude and dismissed it as saying this is the first time he has called | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Naseem
I have never been to such a dealership before. Friendly staff made me feel comfortable. I bought some ATF from this location. Parts department was very helpful. Definitely would come here for any VW purpose. | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ Dan
I always use Gensinger Service Department for all of my vehicle's maintenance and repairs. Their service Attendants and mechanics are very good and very efficient. I live a distance away and always have to wait for my car service. They have yet to keep me waiting during the 7+ years I have gone there. KUDOS Gensinger Service Depar | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ Laurie Friedberg
We had an experience buying my twins their first car. Aika, our salesperson, explained everything to me and got us the best deal we could find. She spent time with my kids the day of pickup and went over the whole car with them. A very easy, pleasant buying experience! | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ Penelope Santana
I recently had the pleasure of working with Aika, and I can honestly say it was one of the best car-buying experiences I’ve ever had. From the moment I walked in, she was attentive, knowledgeable, and genuinely focused on making sure I was comfortable and confident throughout the entire process. Aika took the time to answer all of m | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Rosalva Paredes
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8/2/2025 12:00:00 AM | Google
★★★★★ Michele Murray
Just bought our first VW from Aika at Gensinger. It was the easiest car buying experience we've had. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Wesley Walker
Amazing customer service. Aika and her team are knowledgeable and extremely helpful throughout the entire process. Edgar and his service experts are so also very exceptional. Thank you Gensinger Motors! I am loving my 6th VW! | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Andrei Calin
Terrible experience at the service center here today. First and last time going. There are more than enough reviews on here supporting this rating so won’t even go into it. The kicker however is, went out to my car and there were greasy hand prints on both front fenders, front bumper, and door handle. Thanks for nothing Gensinger. Y | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Jeffrey Taft
Great experience! Aika was super helpful and made the process really easy. She was able to handle my questions and needs through text which was really awesome not having to go to dealer in person for several hours. Highly recommend! | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Michele DaCosta
I leased my 2023 Jetta back July 5th 2023 from nanuet dealership and it was ok, so we started to have issues with it and decided to go to Gensinger Motors in Clifton and best decision ever for service and highly recommended, so when my lease is up 2026 July I will be going to them for a new car!! | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Elie Hakim
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7/2/2025 12:00:00 AM | Google
★★★★★ Serena Hum
Amazing parts department team at VW Gensinger!! Wilson, Gaby and Joseph helped me find the missing bolt part numbers that I could not figure out (spent over an hour with me) for my Tiguan 2011 that Three County VW did not put back into my car when they "repaired" it last year (replaced turbocharger and timing chain for over $7k) and | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Dimitrios Doris
Great dealership and staff! Easy process! | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Lisa Moskovitz
When you hire employees does it literally say on the job description “please be as miserable and rude as you possibly can”? Whichever lady works the service line should have a nice lecture from the owner because she will ruin your business. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Matheo Restrepo
To be honest, they gave me bad service and tried to scam me. I brought my car in the first time because the engine light was on and supposedly they scanned the car and told me it was just a sensor and I paid for the diagnosis, the sensor and the work. Then the next day when I picked it up the light came back on. I brought it back in | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ tacofstereo
Professional staff and service | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Fran Chase
My experience at Gensinger VW was extremely easy. Refreshingly honest about difficulty of locating the red car. Very helpful, very accommodating, delightful. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Fatih Y
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6/2/2025 12:00:00 AM | Google
★★★★★ kim ann baskinger
This is my 6th car from Gensinger. We just leased us our 4th car with Aika. She is knowledgeable and makes the process easy. Highly recommend Aika and Gensinger. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Ralphy Firebird
I'm leaving this review on behalf of my sister who had some service done at this Volkswagen location. Last September, she did an oil change. Here, the mechanics at this dealer told her that the oil change they did last up to one year or 10,000 miles-whichever one comes first. Here we are in May now with about 8,000 miles on the oil c | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Jonathan Mirsky
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5/2/2025 12:00:00 AM | Google
★★★★★ L C
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5/2/2025 12:00:00 AM | Google
★★★★★ Jeff Newton
We bought a CPO Volkswagen ID4 from Aika at Gensinger. Great service and totally painless. And no hard selling! Best and easiest experience I’ve ever had buying a car. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Kyle McDonough
Aika has been absolutely amazing to work with! She helped our family lease an Atlas in the fall, and just recently guided us through financing a 2021 Jetta. Her customer service is top-notch—she’s incredibly responsive, friendly, and truly goes above and beyond. We’ll continue working with her for years to come and recommend her to a | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Ashok Mehta
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5/2/2025 12:00:00 AM | Google
★★★★★ Linda Liu
Terrible service! Brought my ID.4 in to have the recalls fixed. Due to issues with software download, they couldn't fix it and needed engineers from Germany to help them. My car ended up being there for over a month. Technically not their fault, but the way they handled it just reflected the poor service and greed of this place. For | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Arifur Rahman
I purchased 2021 Atlas with extended warranty. When I went there to diagnose my vehicle I was told they do not take the company. It’s was very frustrating and disappointing. | Read Full Review
5/2/2025 12:00:00 AM | Google

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