Visit Your Local Volkswagen Dealer Near Little Ferry for Tire Offers

★★★★★ John Scranton

Great people and service during my inspection, but some of the quotes were laughably high. Will take my car to my local mechanic and spend much less. | Read Full Review

8/31/2026 12:00:00 AM | Google

★★★★★ Zehra Naqvi

Car was returned with a bug infestation - had small roach-like bugs after car was picked up from service. Ironically, the problem that caused it to be taken in for service also persists. The GM Don or Manager Eric do not return calls, or take any accountability. | Read Full Review

8/31/2026 12:00:00 AM | Google

★★★★★ michael patullo

They notified me with updates and recommendations. | Read Full Review

8/30/2026 12:00:00 AM | Google

★★★★★ Oliver Asmus

Good service and reasonable time waiting. Deducted a star because the technician decided to install the license plate frames with their logo on them and didn't tell me. There were no license plate frames on when I dropped off the car. | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ Heather Durkin

I cannot believe how horrible Jack Daniel's service and customer service is. We brought our car in for a simple tire change and the condition they left our car was unimaginable. Black oil all over the interior of my car the seats and side door on my light gray interior when this is a brand new car bought from them!!! The tire that wa | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ Rob Pritchard

My car sat at the service center for 4 full days without any communication. After calling over 2 dozen times, and spending multiple calls on hold with no reply - and no follow up. Several service advisors told me they would send a quote when I could get through, and nothing was received. Work was performed on my car without my appro | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ Petro Voytsitskyy

Did my 10k service and was told to wait about 2 hours it was all done nicely and neatly overall haven't had any problems with the service people or the job done to the car. | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ Rulun Xu

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8/25/2026 12:00:00 AM | Google

★★★★★ Kevin Samson

Thank you Justin in Parts! | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ Dimitry Shendrik

A Truly Disappointing Experience — Avoid This Dealership A truly one-of-a-kind experience, and unfortunately not in a good way. The level of incompetence, lack of communication, and unprofessionalism I experienced here is absolutely unacceptable. I dropped off my 2025 Volkswagen Tiguan with transmission problems at the beginning of | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ Weiming Peng

I brought my 2015 VW Passat in for oil change appointment. All went good until I receive my car after the service completed. I found one of daytime running light bulb was off as the warning light on dashboard is on. I informed the service manager and their technician said it should be burned out for month. That means they have no fau | Read Full Review

8/24/2026 12:00:00 AM | Google

★★★★★ Maxine Sassano

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8/22/2026 12:00:00 AM | Google

★★★★★ Brian Horlacher

Costumer service was excellent they got me in right away | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Lissette Ulloa

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8/18/2026 12:00:00 AM | Google

★★★★★ Dawn Coleman

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8/18/2026 12:00:00 AM | Google

★★★★★ Olivia Marino

The service here was fantastic! Daniel did a great job with the assessment for my vehicle and was very welcoming. As a first time customer, I will be coming back if needed! | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Hajnalka Novak

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8/13/2026 12:00:00 AM | Google

★★★★★ susan pellegrino

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8/12/2026 12:00:00 AM | Google

★★★★★ oscar chaves

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8/12/2026 12:00:00 AM | Google

★★★★★ Anthony

Extremely disappointing experience please be careful before trusting what you're told by this service center. I was told by two representatives that I could bring my window in to be repaired, that they participated with my insurance, and that my only out-of-pocket expense would be my deductible. Based on those assurances, I brought | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Jonathan del Rosario

Brought in my vehicle early in the morning to check an airbag light. Was shuttled to work and was told to come back in the afternoon. No communication from the dealership after that, so I went back to the dealership only to be told then that my car would need to stay overnight. Very poor communication and resource management to get | Read Full Review

8/11/2026 12:00:00 AM | Google

★★★★★ Frank Milone Jr.

Oil change and tire rotation and car washed thank you | Read Full Review

8/9/2026 12:00:00 AM | Google

★★★★★ Karel G.

My start/stop función still isn't working | Read Full Review

8/9/2026 12:00:00 AM | Google

★★★★★ Jake V

Always great service. Quick efficient Update: I'm honestly not sure what happened to this dealership between my first review and now, but our recent experience has been extremely disappointing. Our 2024 Tiguan SE has less than 17,000 miles and the infotainment system failed. It's under warranty, the part was ordered and delivered We | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ bruce pritchard

Great customer service and got the job while waiting. | Read Full Review

8/7/2026 12:00:00 AM | Google

★★★★★ George Hamamji

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8/6/2026 12:00:00 AM | Google

★★★★★ Richard Maldonado

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8/5/2026 12:00:00 AM | Google

★★★★★ Eric Biedermann

Good job of explaining what needs to be done diagnosed in a timely manner | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ kelly stevens

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8/4/2026 12:00:00 AM | Google

★★★★★ Margaret Acres

Service was horrible. Left the car on Friday and was told it would be ready on Saturday. Nobody answered the phone on Saturday. I finally went down. Waited an hour to hear them. Tell me what was wrong with the car and asked if I wanted it fixed! WTH? Naturally, they couldn't do it Saturday so it left me without a car Sunday. Nobody a | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ Hamid

I was very disappointed I had an early appointment at 8:30 but I arrived at 8:10 and I was a 2nd customer for my 2nd changing oil on my new car. I had to wait 2:15 hours for changing oil then they did not wash my car and vacuum. They gave me a BS answer when I ask them This is my 2nd VW I bought and I am very disappointed. | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ sam elfatatryy

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8/2/2026 12:00:00 AM | Google

★★★★★ the tentman

Always get great service here. Chris, the Sales Manager is top rate and his staff works hard to make it a relatively painless experience. Update 4.11.18 Chris is gone. His replacement is the most annoying woman in NJ (Meeeeeshelllll). (update, she is gone) But the service is competent. Although my car was recalled for what was pro | Read Full Review

8/2/2026 12:00:00 AM | Google

★★★★★ Stefany Halaby

Excellent service as usual, from the Sales person to the service representative. Effective and efficient. | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Jose Castanon

I had a recall which was covered under the warranty. Job well done. | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Maria Flannery

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7/31/2026 12:00:00 AM | Google

★★★★★ melisa guzman

I am extremely disappointed with my experience at this Volkswagen dealership and service center. I brought in my 2024 Volkswagen because the touchscreen and infotainment system completely stopped working. While I understand that repairs are sometimes necessary, what I cannot understand is how a dealership with thousands of vehicles | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ ??

The service is great! All staff are professional and kind. | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ dk Nicklas

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7/29/2026 12:00:00 AM | Google

★★★★★ Leonique Cawal

No update from the office until you call | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ Fanya Lynette

I have been here in previous years when I had my last Atlas. Always professional, not bad in timing for service. I purposely choose to come here driving almost 35-40 mins for service because of the service. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ moshe silverman

Bad experience | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Sean Dyer

I am very disappointed in my first service with this dealer | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ steven park

I got the annual check up for my ID4 with 30,000miles and happy with very kind staff there. | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Steven Park

They are very kind staffs and all is right on time as they said. | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Enis Bilgin

Reluctant to go back - Tire replacement quoted 30% more than tire places - Rear Brakes quoted $900, whereas local euro car shop does it for $600 - Only Oil change costed me $234? Where most places get it done for $150 range - They try to oversell “bogus fuel injection service” to a car on 36K miles.. And last but not least they put | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Susan Richman

Jack Daniels VW Dealer/Service Center in Paramus/Fairlawn NJ gets a 10 out of 10 score. I'm a New Yorker and had my car serviced at a VW dealer in NY a few days prior to traveling to Newark Airport in NJ (60+ miles away from home) to drop my daughter off. —Unfortunately, incompetent NY servicing caused an alert to pop up on car pane | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ CarlKay

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7/22/2026 12:00:00 AM | Google

★★★★★ Peter Mckay

TERRIBLE | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ N Ebusdr

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7/21/2026 12:00:00 AM | Google

★★★★★ Elizabeth Lakis

Your Service rep Daniel Jackson provided friendly, helpful and exceptional service ie, personally letting me know the status of my car being serviced, then providing a review of the live video being streamed as to what was being done on my vehicle to the finished work! I am a very satisfied customer! | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Barbara Kontos

George Kontos. Speaks very highly of this company | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Heidi Chan

Very poor and unprofessional. They are a scam. Asking $1400 for front badge replacement because of the need of radar calibration and it should be covered under bumper to bumper warranty where the car is only 15000miles and 2 years old. The Volkswagen manufacturer does want to take responsibility claiming that is the dealer's busines | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Donna McAteer

Great experience! The staff was friendly, professional, and completed my oil change quickly. They made the process easy. i I definitely will return and recommend them for service. | Read Full Review

7/20/2026 12:00:00 AM | Google

★★★★★ Jennifer Belgiovine

2022 volkswagin taos - 26k miles and needed a new transmission . Bupana was very sweet and knowledgeable but we left w the radio and car infotainment center not working. No rear camera - no car play just a black screen - was told I'd have to pay a diagnostic fee- the manager did end up telling me I can bring the car back another day | Read Full Review

7/18/2026 12:00:00 AM | Google

★★★★★ Dean Esgrow

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7/16/2026 12:00:00 AM | Google

★★★★★ Maurice Shorrosh

The experience was super overall! It was my first time so I needed some learning to do . I schedule drop off but I really needed to stay and pick up , so the agent able to change it for me and waited about 1:30 hour . Was not bad since I came I. The most Ning and I walked to Starbucks close by to kill the time. The only thing I thing | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Yuri Mosquera

Grate service drop off car early in morning was done by noon . Appreciated the free car wash. | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Ravi Patel

Made an appointment with Jack Daniel's for early Saturday morning. Was welcomed in as soon as I got there and had Daniel help me throughout the process. I had asked for a great deal of services to be done on my car and they had 98% of everything done the same day…unfortunately because of everything I had requested, I was unable to pi | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Nazima Subhani

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7/11/2026 12:00:00 AM | Google

★★★★★ Helen Polanco

Fast and reliable! | Read Full Review

7/11/2026 12:00:00 AM | Google

★★★★★ William Porterfield

Very attentive and drove me home while the car was repaired | Read Full Review

7/10/2026 12:00:00 AM | Google

★★★★★ syreeta johnson

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7/8/2026 12:00:00 AM | Google

★★★★★ Jae Jeon

Kind and explain well about service | Read Full Review

7/8/2026 12:00:00 AM | Google

★★★★★ lkmb 2733

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7/8/2026 12:00:00 AM | Google

★★★★★ francisco perez

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7/7/2026 12:00:00 AM | Google

★★★★★ Nadia Reinoso

He was professional, knowledgeable, and incredibly responsive from start to finish | Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Daniel Olmo

????? If I could give Jack Daniels Volkswagen of Fair Lawn 10 stars, I absolutely would! This is hands-down the absolute best customer service experience I have ever encountered anywhere. I brought my 2024 Golf R here after another local dealership completely failed me and refused to perform warranty work. From the second I arrived a | Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Steven Pikowski

My service representative was helpful & knowledgeable. He quickly grasped the issue with my tire. He was also extremely kind throughout the entire repair process. These are certainly the key traits needed to be a successful customer service and repair shop! | Read Full Review

7/6/2026 12:00:00 AM | Google

★★★★★ Susan Hilger

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7/5/2026 12:00:00 AM | Google

★★★★★ Nicholas Pagano

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7/5/2026 12:00:00 AM | Google

★★★★★ Pam Shark

Thank you for taking care of all my cars for so many years and keeping me safe on the road. | Read Full Review

7/4/2026 12:00:00 AM | Google

★★★★★ Vincent Guerrero

I had my wife's VW suv oil changed, 10k service done, and cell phone compartment cover replaced. Our service advisor was respectful and polite. Our mechanic sent us a brief explanation of what was done. Service was excellent and everything was covered under warranty so it was complimentary including the car wash. | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Anthony Laguerra

I brought my car in for its 1st oil change at 10L miles today. I told the service adviser I wanted the tires rotated as well as the oil change. After about 1 hour, I saw my car drive past the front of the building. 30 minutes later they still haven't told me anything of the oil change was done. When I ask the service adviser he told | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Luis Viant

First, I would like to thank Service Advisor Papuna for answering all my questions, having the work completed when promised and for being very helpful. Second, I would also like to thank Farhan for scheduling the loaner at pickup and drop off in a timely manner. Last, I would like to thank the entire Service Department for their prof | Read Full Review

7/2/2026 12:00:00 AM | Google

★★★★★ Jhon Bairon Ayala Gonzalez

Your service is excellent, thank you. And this was in record time. | Read Full Review

7/1/2026 12:00:00 AM | Google

★★★★★ Miguelina Henriquez

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7/1/2026 12:00:00 AM | Google

★★★★★ Thomas Suckiel

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7/1/2026 12:00:00 AM | Google

★★★★★ Steve Drimones

This service center has gone down in quality and pricing recently. They are more expensive than other VW dealers in the area and the waiting room is very basic. Advisors are not as friendly and helpful as they used to be either. This place feels like it is going backwards. Work itself seems to be done well at least. | Read Full Review

7/1/2026 12:00:00 AM | Google

★★★★★ Michael Daly

Not the service centers fault, but when the appointment was made the rep said there wouldnt be a problem getting a loaner car and there was. Also last time i received a video with a complete recap and this time i didnt get that. All in all fairly disappointed. | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ MARIA PEREZ

This dealer has been servimg my family for many years. Everytime we return the service is better. Thank you for your service and sincerity with the issues on my car. | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ Quasha Womack

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6/30/2026 12:00:00 AM | Google

★★★★★ melvin morillo

Services: | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Juan Antonio Garcia

Price assessment: | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Eileen Cangua

Price assessment: Services: | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Aliki Nahs

I went in for a recall notice I had received. Excellent service! The staff was friendly, professional, and efficient. They completed the work on time and kept me informed throughout the process. I'm very satisfied and would definitely return for future service. | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ robert centkowski

Customer service was great ! Great staff very professional! | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ bgsxwind

Services: | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ noli oraa

Detailed report on the car and great customer service! The mechanic was thorough and helpful! Thank you so much! | Read Full Review

6/25/2026 12:00:00 AM | Google

★★★★★ Caridad Chrisomalis

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6/25/2026 12:00:00 AM | Google

★★★★★ Luis Cabato Jr

Very helpful staff . | Read Full Review

6/25/2026 12:00:00 AM | Google

★★★★★ Kemi John

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6/24/2026 12:00:00 AM | Google

★★★★★ Andrew Weglinski

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6/24/2026 12:00:00 AM | Google

★★★★★ Daniela Velez

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6/24/2026 12:00:00 AM | Google

★★★★★ Grandma Cupcskes Viviano

I don't have to say much other than this is my 5th VW. That says it all. Service department and service staff is outstanding! | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Sean OConnell

I brought my 2013 VW Beetle Convertible in for four simple things: fix a jammed fuel door, address a trunk that wouldn't open, replace key fob batteries, and get an oil change. I also agreed upfront to two elective maintenance items — spark plugs and transmission fluid — with an understanding the total would be around $1,800. What I | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Anton Ayvas

The service advisor, Daniel Jackson was terrific and the work was done in a timely manner. Thank you. | Read Full Review

6/23/2026 12:00:00 AM | Google

★★★★★ Ricardo Moura

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6/21/2026 12:00:00 AM | Google

★★★★★ Vipul Jain

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6/21/2026 12:00:00 AM | Google

★★★★★ Stephen Weiss

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6/20/2026 12:00:00 AM | Google

★★★★★ Parth Kalra

If your VW is important to you then Jack Daniels VW (JD VW) is important for your VW, at least in the Bergen County, NJ. I only have good words for JD VW although I won't argue if it is the best in the area but it doesn't matter. It also has contributed to the solidarity of the entire Jack Daniels Motors Group. However, I would outli | Read Full Review

6/20/2026 12:00:00 AM | Google

★★★★★ Natalie Carpio

Services: | Read Full Review

6/20/2026 12:00:00 AM | Google

★★★★★ abhai pedapaga

Services: | Read Full Review

6/19/2026 12:00:00 AM | Google

★★★★★ Jackie Cooper

Don't ever go there totally inexperience and over prince never fixed my issues | Read Full Review

6/19/2026 12:00:00 AM | Google

★★★★★ Allana Lee

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6/18/2026 12:00:00 AM | Google

★★★★★ Richard Mui

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6/18/2026 12:00:00 AM | Google

★★★★★ Francis Palagano

I was grateful that they repaired my 2009 VW Jetta with a secondary air injection system issue. It took 1 week to repair the vehicle and I had to call for updates, they called me the 1st 2 days, after that was radio silence. When daughter was driving home, steering calibration, ABS and the brake light was flashing. I was able to reca | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Marianne Rocchio

Professional service team. | Read Full Review

6/17/2026 12:00:00 AM | Google

★★★★★ Kevin Huang

First time at this service center, service was ok not great. However what is ridiculous at this location is that they will take your license plate covers and throw it away to replace it with their Jack Daniel’s nameplates. Totally unsolicited and shady on their part. Saying it’s your company policy does not justify this action. Appar | Read Full Review

6/17/2026 12:00:00 AM | Google

★★★★★ Dan S

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6/16/2026 12:00:00 AM | Google

★★★★★ Brian Kim

They make you feel like part of the Jack Daniels family. The staff is always attentive to your concerns and ensures your car is properly repaired and ready to drive. | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Mariela Cordero

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6/14/2026 12:00:00 AM | Google

★★★★★ Donna Kern

Exceptional service. | Read Full Review

6/13/2026 12:00:00 AM | Google

★★★★★ Thomas Camporeale

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6/13/2026 12:00:00 AM | Google

★★★★★ Evelyn Vera

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6/13/2026 12:00:00 AM | Google

★★★★★ NORMA HANS

Everyone seems to be friendly & professional. I dealt with Papuna & Terry drove & pick us up to the mall. Excellent service | Read Full Review

6/13/2026 12:00:00 AM | Google

★★★★★ Vivianna Russotti

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6/12/2026 12:00:00 AM | Google

★★★★★ Mike Shah

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6/12/2026 12:00:00 AM | Google

★★★★★ aurelio baccan

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6/10/2026 12:00:00 AM | Google

★★★★★ Abraham Kotlyar

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6/10/2026 12:00:00 AM | Google

★★★★★ Wedelyne Charles

Very good service | Read Full Review

6/9/2026 12:00:00 AM | Google

★★★★★ John Maskubi

Took my Jetta into the Jack Daniels service center yesterday and the service advisor Krystal Nugent was a rock star from the beginning to the end. Her professionalism, knowledge and attention to detail made my entire experience a pleasant one. She is an asset to the Jack Daniels family and I look forward in working with her again | Read Full Review

6/9/2026 12:00:00 AM | Google

★★★★★ gerald brown

Great service from the beginning with quality feedback in getting my vehicle serviced. Mr. Terry, the shuttle driver, represents the company very well with his professionalism. I’m very happy and satisfied that I am doing business with Jack DanielsVolkswagen | Read Full Review

6/9/2026 12:00:00 AM | Google

★★★★★ Giorgi Lynx

I love VW , service, cars, customer service and care, but I don't understand how can Brend new cars from factory need service, brand new cars, not used, The are coming from factory with defects, wow, VW seriously, I'm leaving 5 stars and write new review when VW will fix my 2022 Tiguan SEL-R with 20000 miles on it, it seams to me | Read Full Review

6/9/2026 12:00:00 AM | Google

★★★★★ John DiBella

Farhan was amazing with helping me get the service I needed, and making sure I was satisfied! Truly a gem for the dealership and made the whole experience 100 times better! | Read Full Review

6/9/2026 12:00:00 AM | Google

★★★★★ Megan Schenauer

I am truly grateful for Daniel and the service provided at Jack Daniels. A scheduled oil change turned into what could have been a nightmare. Daniel was attentive to what my car needed in order to safely drive home. He was able to accommodate a very quick shift in how the original appointment changed. | Read Full Review

6/7/2026 12:00:00 AM | Google

★★★★★ susan yirce

My experience was very good. Service was very excellent and prompt from the check-in to leaving. | Read Full Review

6/7/2026 12:00:00 AM | Google

★★★★★ Peg Parray

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6/7/2026 12:00:00 AM | Google

★★★★★ Isael

I took my 2025 Tiguan in for its 10,000-mile service, and I was pleasantly surprised by how smooth the experience was. I was in and out in less than an hour—maybe they weren’t very busy that day, but it was a refreshing change from waiting three hours for a simple oil change at their neighbors next door, lol. The waiting area is new | Read Full Review

6/7/2026 12:00:00 AM | Google

★★★★★ G L

Great service!!!! | Read Full Review

6/6/2026 12:00:00 AM | Google

★★★★★ Eliezer Acosta

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6/6/2026 12:00:00 AM | Google

★★★★★ Edwin galvez

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6/4/2026 12:00:00 AM | Google

★★★★★ Kristin Caputo Stern

Very helpful and responsive | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ Garrett Smith

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6/2/2026 12:00:00 AM | Google

★★★★★ Ryan Ullman

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6/2/2026 12:00:00 AM | Google

★★★★★ Barry Retzkin

Hey I think I was overcharged Can you look at my bill We had a 40k miles service which included tire rotation They didn’t do that Should I be credited for that? | Read Full Review

5/31/2026 12:00:00 AM | Google

★★★★★ Meeta Mahtani

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5/31/2026 12:00:00 AM | Google

★★★★★ lisette Williams

All went well. It just seemed a little too slow for routine maintenance. Seemed short staffed for a Saturday though James was definitely doing the best he could to help everyone and get us out ASAP. Took a little over two hours though. | Read Full Review

5/31/2026 12:00:00 AM | Google

★★★★★ James Chororos

Danny at jack daniels helped me solve a problem with my Tiguan that I couldn’t figure out anywhere else. Service was prompt, done right, and I was informed about what was happening every step of the way. Thank you! | Read Full Review

5/30/2026 12:00:00 AM | Google

★★★★★ steven corbin

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5/29/2026 12:00:00 AM | Google

★★★★★ Laura Saal

I needed to have the battery replaced in my Golf. When I dropped it off the night before my appointment the service center was still open. Since they were just changing the battery and had it in stock Daniel J arranged to have it done right then. It took less than 30 minutes and I was on my way. Daniel was very courteous, custome | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Josh Wanderer

Service the way service should be done. In other words, very good. | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ 7414

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5/28/2026 12:00:00 AM | Google

★★★★★ Santosh Tibrewal

Friendly people. Helpful and understanding. Clean place. They had wireless charging spot near the coffee machine, though I didn't use that. The provided a loaner car, in case one loaner is not available they provide local shuttle service | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ David Fine

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5/28/2026 12:00:00 AM | Google

★★★★★ Debra Schenker

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5/28/2026 12:00:00 AM | Google

★★★★★ John Kennedy

Great experience, service desk was helpful. Repairs done. Just wish it wasn’t so expensive. | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Dijon Brown

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5/28/2026 12:00:00 AM | Google

★★★★★ Em Elle

Daniel was awesome! He made the process easy and simple. I would definitely ask for him specifically going forward. Extremely helpful, kind, professional and knowledgeable. | Read Full Review

5/27/2026 12:00:00 AM | Google

★★★★★ Robert Moloney

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5/27/2026 12:00:00 AM | Google

★★★★★ mario sen

Yes. I can’t believe that the guy who served me at Jack Daniel’s was named Daniel Jackson either… but he’s a lovely fellow and took good care of my Golf Alltrack. Way better than the previous place I’d been going. We’ll try bringing the Beetle here as well and see how it goes. Their prices seem reasonable, compared to some of the oth | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Sergio G

Jack Daniels stinks and so does VW. Got the new tiguan. Transmission sucks and android auto works only when it wants. No fix. VW told me to deal and JD is not helping other than wasting myntime. experienced first hand and saw it when getting my car serviced. Can't wait for lease to be over and go deal with a better dealer and brand. | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ bennett orfaly

Daniel Jackson (service manager) greeted me at the service desk. I explained what I need done and he listened attentively while I spoke. He was very professional and accommodating the entire time. He explained that they found a small leak in my front tire (which I was already aware of) and took care of that and recommended rotating t | Read Full Review

5/25/2026 12:00:00 AM | Google

★★★★★ Clark Ya

I get annual maintenance done at this Volkswagen location. The staff are friendly and have always clearly explained any kind of issues and fixes my car needs. Checking in , dropping off, and picking up my car is always breezy. | Read Full Review

5/25/2026 12:00:00 AM | Google

★★★★★ Grace Sudry

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5/25/2026 12:00:00 AM | Google

★★★★★ Juan Gallegos

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5/25/2026 12:00:00 AM | Google

★★★★★ George Nicodeme

Not enough service Men or women at the front desk to help waiting time is ridiculous. Servicing the Car is great but the prices are expensive going to my own mechanic is a lot cheaper minimum 50% savings | Read Full Review

5/25/2026 12:00:00 AM | Google

★★★★★ Stuart Strow

My 2026 Atlas has not been able to stay connected to internet services since I got it in December 2025. I reported a loud “clicking” sound from the console near the rear view mirror. Jack Daniel’s VW held the car for two full days to make the repair. They said they could not reproduce the click, and that it was likely a small bottl | Read Full Review

5/25/2026 12:00:00 AM | Google

★★★★★ Jaberiqbal Reem

100k maintenance for my 2012 Beetle, so it was a little pricey, but if it keeps her going, it’s worth it. Daniel was my service manager this time and he was great. Really appreciate the video updates. Was expecting to wait a few days but car was ready in 2. | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Graham Dillard

Great communication and quick turnaround on survice | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Talia DiClaudio

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5/23/2026 12:00:00 AM | Google

★★★★★ Sergie 3508

customer service is terrible! My "service advisor" was Jason Shoolis. My car was for over a week. I called him 4 days in a row, left voicemails and never got any response. I called to the service line and guess what? Nobody is responding. Then I called to another department and they transfered me finally to SERVICE DEPARTMENT. OMG,, | Read Full Review

5/20/2026 12:00:00 AM | Google

★★★★★ orville pommells

Awesome awesome awesome. Daniel is/was the best. He pays particular attention to detail and keep me posted all the time I was there. I definitely feel like family | Read Full Review

5/19/2026 12:00:00 AM | Google

★★★★★ Tyler Flaherty

Horrible service. Zero communication. Charge more than anyone else. On top of it they lost my car for a half an hour. | Read Full Review

5/19/2026 12:00:00 AM | Google

★★★★★ sapana shah

I took my appointment for 7:30 I got message confirming my appointment. Drop of vehicle night before we receive no Phone call till I call to check up on my vehicle at 2:00pm some one pick up phone and said I have to wait since I had no appointment . I said I had appointment very nesty she said oh I see it . Than Daniel called at 3 to | Read Full Review

5/19/2026 12:00:00 AM | Google

★★★★★ Ronny Accetta

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5/18/2026 12:00:00 AM | Google

★★★★★ jason gastman

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5/18/2026 12:00:00 AM | Google

★★★★★ A D

Great experience definitely going back. | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Dario Vargas

Great customer service, timely response, and took care of everything. Needed | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Jordy “jbookie” bookal

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5/15/2026 12:00:00 AM | Google

★★★★★ Brigitte Reyes

Always have good service. Went today for car maintenance and prices are very expensive now compared to how it was. The place is recently remodeled and very nice but it gives the impression that those’d expenses has been transferred to the Custumer bills now.Really not happy with the new prices. | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Valerie B.

The worst. Does anyone even work there? Is there an actual VW Service Dept!?! I have tried calling the VW Service Dept. numerous times (at least 8 times) over the past 3 weeks to schedule an oil change. Not once was a call picked up. I have left my name & phone # 3 times; have never been called back. Poorly managed. I guess th | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Charlene T.

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5/14/2026 12:00:00 AM | Google

★★★★★ bojan mileski

“Great experience from start to finish. Friendly staff, smooth process, and excellent customer service. Highly recommend Danny was professional, helpful, and kept me updated the whole time. | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Christina Padron

Excellent service and quick turnaround. | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ alissa estevez

I normally don’t look forward to going to a dealership for service, and I think most people feel the same way — it can be stressful, inconvenient, and overwhelming. But Jimmy Shoolis at Jack Daniels Volkswagen completely changed that experience for me. From the moment I arrived, Jimmy was kind, patient, and genuinely caring. He took | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Asli Kalkan

I appreciated Daniel. He was very helpful. One thing I’d mention is that the technician never informed anyone that my car service was finished, so nobody called to let me know that I could pick up my car. I ended up going there myself the next day and waited about 10 minutes to get my car. Overall, great experience, just with a sligh | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Matt Federico

My mother made it very clear before purchasing the vehicle that receiving two WORKING keys was a condition of the sale. She was assured multiple times that the BMW came with two keys. After the paperwork was completed, the dealership handed over a second key that belonged to an entirely different vehicle and was completely useless. R | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ bernadette staron

I had a terrible experience with this dealership. Before purchasing a used car, I made it very clear that receiving two working keys for the vehicle was a condition of the sale. I was explicitly told the car came with two keys. After completing the purchase, I discovered that the two keys they provided don’t even belong to the same | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Nick Zerner

Good service, easy drop off / pick up and communicative throughout. | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Sakina Jordan

As always I had a great experience. I was able to get out under two hours and all issues were completed. | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Amel J

A simple 10 min repair to the fuel tank door lasted 3 hours. I see people coming and going with far more complex job and they made me wait for hours and this is not the first time every time I go to this place I have terrible experience. Never again with VW this the first time I lease a car with them and it will be the last. | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Lauren Basso

My experience at the service center was excellent. Daniel was friendly, informative, and accommodating. My car was taken care of quickly and the cost was very reasonable! | Read Full Review

5/10/2026 12:00:00 AM | Google

★★★★★ Radhika Shah

If I could give this service center 0 stars, I would. The customer service here is absolutely terrible. I scheduled a service appointment for my car at 7:30 AM, and by 12 PM I still hadn’t received any updates. I finally called around 1 PM to check on the status, only to be told that although they had all my information, there was s | Read Full Review

5/9/2026 12:00:00 AM | Google

★★★★★ Parth Shah

I could give this service center 0 stars, I would. The customer service here is absolutely terrible. I scheduled a service appointment for my car at 7:30 AM, and by 12 PM I still hadn’t received any updates. I finally called around 1 PM to check on the status, only to be told that although they had all my information, there was some | Read Full Review

5/9/2026 12:00:00 AM | Google

★★★★★ Jenna Fowler-Zaccaria

It took 5 days to get four standard tires replaced. Edit One Week Later: My tire light had gone on so I brought it to a local chain. They noted my breaks were metal on metal, something that this service location showed me in their video to me and confirmed with me over the phone that I wanted this fixed while waiting for the tires. | Read Full Review

5/9/2026 12:00:00 AM | Google

★★★★★ Mario Tha King

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5/8/2026 12:00:00 AM | Google

★★★★★ Ingrid Choconta

First time serving my car at this place. The reception is was very friendly and accommodating. I dropped off the vehicle for a recall , after 3 hours I picked it up and they just told me they did the 10000 check up. When I mentioned the recall they had no idea…even thou I mentioned and even asked via text message. When I received th | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Noureddine Bacha

Tiguan 2026 , I went for check engine lights on not supposed to happen for brand new car . I got a loaner after couple days, the car was fixed but the carpet floor passenger seat was ruined and ripped also the driver seat and door handle dirty with some kind of black stain. I called the floor manager, couldn’t offer any help. Extreme | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ SuperSolarRay : Raymond G

Daniels J helped me with me with the 3rd party insurance I have on my Arteon that paid for my popped two front tires from a crazy deep pothole that I did not see. He kept me in the loop with phone calls of the service. I am happy he and the staff located and installed the tires. When my vehicle was complete, it came out vacuumed and | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ MaryAnm Pagano

Great service! | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Jason R

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5/7/2026 12:00:00 AM | Google

★★★★★ Jesus Rodriguez

Very professional and friendly | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Tomas Hernandez

Might be the best VW shop in the area, Daniel helped a lot with his service. | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Angel Javier

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5/5/2026 12:00:00 AM | Google

★★★★★ Saroya Dure

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5/5/2026 12:00:00 AM | Google

★★★★★ Harry D

In May 3 at 10 AM for 1. 20K oil/filter/multi-point inspection 2. Inspect brakes - had tires rotated at local service station on May 1. Their tech informed rear pads almost completely worn out. 2024 VW Jetta Sport odometer at 14,953 miles. Repair should be covered under warranty. 3. Replace driver door insulation or trim. Trim | Read Full Review

5/5/2026 12:00:00 AM | Google

★★★★★ mike casavant

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5/3/2026 12:00:00 AM | Google

★★★★★ Patrick McCabe

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5/3/2026 12:00:00 AM | Google

★★★★★ Lisa M. Zocco

Service desk gentleman was excellent, kept me up to date on readiness of vehicle while I waited. | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ abigail alvarez

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5/2/2026 12:00:00 AM | Google

★★★★★ Nihat Cetinler

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5/2/2026 12:00:00 AM | Google

★★★★★ Tony Tempio

I'm at a loss to understand why my rear brake pads were"gone" and the fronts are still within spec. | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ Jason Bugarin

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5/1/2026 12:00:00 AM | Google

★★★★★ Nico Jones

Only place I bring my VW. | Read Full Review

5/1/2026 12:00:00 AM | Google

★★★★★ Jenna Fowler-Zaccaria

It took 5 days to get four standard tires replaced. | Read Full Review

5/1/2026 12:00:00 AM | Google

★★★★★ samantha S

I am sharing my experience so others can make informed decisions. I purchased a vehicle in March 2025, and shortly after purchase, it began experiencing a serious and ongoing issue where it shuts off while driving. This has created a significant safety concern, especially when traveling with my children. Despite multiple service vi | Read Full Review

5/1/2026 12:00:00 AM | Google

★★★★★ Andrew

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4/29/2026 12:00:00 AM | Google

★★★★★ Heather V. Smith

I’m from Boston, Massachusetts and as I was driving through the state of New Jersey, I unfortunately hit something on 287, had to be towed in your service manager. Eric went above and beyond To fix my car so I could get back to Boston. Most people don’t go out of the way for others these days and Eric And the service workers did go o | Read Full Review

4/29/2026 12:00:00 AM | Google

★★★★★ Jared Awuku

A bit disorganized here and a lack of communication :/ | Read Full Review

4/29/2026 12:00:00 AM | Google

★★★★★ Corey Lake

2021 Atlas Known issue with the drainage system for the sunroof, creating severe mold smell in our family vehicle. We took it to Jack Daniels VW (JD VW) because we purchased from them and it is local. They "worked on it" for 2 weeks and said there was nothing wrong. Like we were making up the smell. Again, THIS IS A KNOWN ISSUE w | Read Full Review

4/29/2026 12:00:00 AM | Google

★★★★★ Joe Picone

Vw is amazing Eric the new service manager is great and Dylan was amazing | Read Full Review

4/28/2026 12:00:00 AM | Google

★★★★★ Francine Kabnick

I had a nail in my tire | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ Marco Zabala

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4/27/2026 12:00:00 AM | Google

★★★★★ Dezyre Gonzalez

I had a very disappointing experience at Jack Daniels VW in Fair Lawn. I took a day off from work to bring my vehicle in for a simple fix (a malfunctioning climate control knob). I arrived 8 months pregnant with my 2 year old and still waited 30 minutes before anyone even acknowledged me. After an hour and a half with no update, I a | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ Jay Shevins

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4/19/2026 12:00:00 AM | Google

★★★★★ NUREE SARKAR

Excellent, reliable work. The service advisors and car technicians go above and beyond to make sure my car is in good standing. I would recommend this place everytime. | Read Full Review

4/19/2026 12:00:00 AM | Google

★★★★★ Alex Gertsen

Everything perfect | Read Full Review

4/19/2026 12:00:00 AM | Google

★★★★★ Joe Lloyd

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4/19/2026 12:00:00 AM | Google

★★★★★ Dominique Schneider

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4/18/2026 12:00:00 AM | Google

★★★★★ Dani Taghlobi

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4/18/2026 12:00:00 AM | Google

★★★★★ Isabel Alvarado Washington

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4/17/2026 12:00:00 AM | Google

★★★★★ Lauren Gilch

I recently purchased a 2022 Volkswagen Tiguan SE from your dealership. My salesperson, who was pleasant on the phone and in person. He presented me with two vehicles to test drive — the Atlas and the Tiguan SE. The Atlas was simply too large for my needs, so I chose the Tiguan. I did not haggle. I did not waste anyone’s time. I trust | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Girolamo Carollo

Extremely frustrating experience. Called days in advance for a part that was under warranty to have ordered for my scheduled appointment. When getting to my appointment the clerk was clueless of what the part was and said it wasn’t ordered and or under warranty. After 30 minutes of explaining myself to two different clerks I finally | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Marisa Huber

I don’t know why I am still surprised, but it is literally the worst customer service ever. They forget about your car for the entire day and until you call, nobody has even looked at it. And at that point, they blame it on the fact that the customer service rep who’s been helping you left for the day. That has happened multiple time | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Frank Barker

Great service - friendly and extremely helpful ! | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Jeffrey Dietz

Unfortunately I was charged for service that wasn’t performed and also they never contacted me when the car was done, I had to call in the evening after waiting all day. I was refunded the money for the service not done after contacting them the next day after checking the invoice and looking at the car. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Joseph Minolfo

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4/12/2026 12:00:00 AM | Google

★★★★★ Thomas Tham

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4/11/2026 12:00:00 AM | Google

★★★★★ Dhruvil Patel

I had tire change at the service center, my car started shaking over 50 mph. I bring it back to them, the mechanic says they balanced the tire and it is all good. I leave out, the car now shakes over 35-40mph. I call them, drive back to the center next day, technical person test drives and they now want me to pay for some diagnostics | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Bob Epstein

Oil change done quickly and efficiently | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ R C

Another excellent service! Thank you. The customer service technician at the front desk was more than amazing in helping me today. The service manager is friendly and approachable. Service all around was amazing - Thank you! However, be prepared to pay without credit because they charge a %fee for credit. | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ tommy moore

They took me on time and finished the work quickly | Read Full Review

4/7/2026 12:00:00 AM | Google

★★★★★ CARMEN ROCA

Service was great. Clear and done timely. | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Sixto Henríquez

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4/5/2026 12:00:00 AM | Google

★★★★★ Angela Molina

Excelente Servicio, excelente atención del personal, la gente es muy amable. Cómodo sitio para esperar mientras le entregan el carro... llevo 15 años de LÉASE , fiel a la marca VW , por lo mismo. Le doy 10 de 10..?? | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ nicole eichman

Of course there’s a wait, but that’s to be expected with any service. Staff was so knowledgeable and friendly made the whole experience worth whole. | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ Joseph Bonaccorso

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4/3/2026 12:00:00 AM | Google

★★★★★ Bob Loparo

Had to wait more than 30m on drop off and pick up | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ Siang Tan

Very poor customer service. Sent my ID4 in on Friday for a recall, check navigation system and turn off service reminder for service that was already completed. Was told it would take a few hrs and the adviser would call when the car was ready. Waited till 5pm and no one called, so l called to get an update. First 3 calls were u | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ Gene Kublanov

You nickel and dime people and way overcharged me. Not nice. I will never deal with Volkswagen again | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ Gerald Pascucci

Speedy service!!! Great looking waiting area! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Mike

Best service ever calls are answered everytime never ever sent to voicemail or have to call back quickest I’ve dealt with feels like a pit crew everytime I go you’ll be satisfied 11/10 | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Susan Cola

Everything went great! And I has my head gasket replaced. Done like pro as should be! Even gave my husband a ride home and pick him up the next day! I thank them for everything! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Susan

Did a wonderful job! Even drove my husband back home and pick him up the next day! He said they were a bunch of nice people! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Emily Daly

Force to give them 1 star. Extremely frustrating second experience with the service department. As always a '3 hour service' turned into 5 days of them having my car with no updates until I called numerous times. I was also given a loaner vehicle that was in completely unacceptable condition (photos attached) dirty, with visible my | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Janice Pagano

I brought my car in for service today. My service advisor, David was amazing! He explained exactly what was needed to be done and he was very attentive! I felt he went above and beyond keeping me posted and making sure if I needed anything. Thank you again, David!! I would highly recommend Jack Daniels service to all my friends, | Read Full Review

3/30/2026 12:00:00 AM | Google

★★★★★ Vadym Holub

Fast and convenient service | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Sue K

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3/28/2026 12:00:00 AM | Google

★★★★★ Kayla Lee

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3/28/2026 12:00:00 AM | Google

★★★★★ Cho Lee

What a horrible experience at this dealership! First off, you walk in and the young kids behind the desk didn’t even acknowledge us. They all looked hung over and like coming to work was the last thing they wanted to do on a Saturday! Then when we got tired of standing around and being ignored, we approached a desk and the guy looked | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Tatyana Shusterman

I always choose Jack Daniels as my service provider because the staff is very nice and professional. This time I was unpleasantly surprised by the offer they made to my husband, taking the car while waiting for the service to be done and giving a deposit of 400. It used to be that it was always offered to the customers free rides to | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Ruel Marasigan

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3/25/2026 12:00:00 AM | Google

★★★★★ Starfive 7

Great Customer Service, as usual... | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Louis-Daniel Berrouet

my experience with David has simply been the best. 5 stars all the way. | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ anastacio perez

I went in for oil change and multi point inspection. Took almost 45 minutes for them to even look at my car and never had communication. Tire rotation and filters were changed which took an additional hour. The mechanic never checked the pressures resulting in the sensors going off after leaving the service center. Almost no communic | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Andrea Leonarz

If it wasn’t so frustrating, the lack of information and service would almost be comical. 1 star for the General Sales manager who called to apologize about the lost plates (see below) but really couldn’t help with the service side. I had the SOS light appear in the first month of my lease of a brand new 2026 VW, dropped off the car | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Alex Sánchez

Terrible terrible customer service! Terrible place. No one answers the phone My car which has my baby seat has been there for 2 days and NOBODY has called me to inform me of anything. I can’t take my baby out of the house. I’ve been calling multiple times for 2 days and nobody answers me. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ yukchu man

Good | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Lourdes Garcia

Volkswagen did a great job giving maintenance to my Taos. Thank you for your service!!! | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Kevin Shin

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3/20/2026 12:00:00 AM | Google

★★★★★ Kyra Kennedy

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3/20/2026 12:00:00 AM | Google

★★★★★ Nabil hassan

Service advisor was extremely thorough and made sure that the issue was diagnosed. | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Dana Braunstein

Engine light came on, replaced manifold$800 labor$900, one day later light back on, estimate to figure out going part by part $5K! I don't think so... | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Soomi Park

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3/19/2026 12:00:00 AM | Google

★★★★★ Maka Gedevanishvili

It was grate experience | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ Boston

Stopped in and needed a tire on my car looked at. Worked with Alessia who is such a wonderful kind person. Jack Daniel’s always takes care of me. | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ Luis Pulgarin

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3/17/2026 12:00:00 AM | Google

★★★★★ Seonyoun Chung

The service was good | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ Nicolas G.

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3/16/2026 12:00:00 AM | Google

★★★★★ Rene Gomez

Took my car for service, for an odd smell coming in the cabin. They weren’t able tO locate the cause it it’s gone. Nonetheless they were very professional and courteous with great follow up | Read Full Review

3/14/2026 12:00:00 AM | Google

★★★★★ Jacq. A.

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3/14/2026 12:00:00 AM | Google

★★★★★ Gazlay Arthur

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3/13/2026 12:00:00 AM | Google

★★★★★ paul caramucci

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3/12/2026 12:00:00 AM | Google

★★★★★ Paul Skidmore

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3/12/2026 12:00:00 AM | Google

★★★★★ Alex Padovan

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3/11/2026 12:00:00 AM | Google

★★★★★ Kathy Pertuz

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3/9/2026 12:00:00 AM | Google

★★★★★ Brandon Michael

Dylan was professional and super efficient! | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Milan Kovandzhiev

Thank you ! | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Ryan Hindinger

Been getting Volkswagens serviced here for 7-8 years and have always had a pleasant experience. | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Kelvin Eng

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3/5/2026 12:00:00 AM | Google

★★★★★ Marisol

Dylan was great! He greeted me once I got there, made sure I was updated the whole time and made sure I was out in a timely manner. Will definitely return and work with Dylan again! Thank you! | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Karina Rojas

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3/5/2026 12:00:00 AM | Google

★★★★★ M -

A long time customer at Jack Daniels. They always do the right thing. | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Olga Morozova

I had a really great experience at Volkswagen Jack Daniels. My day started off badly when I got a flat tire, but thankfully I had insurance for situations like this. A tow truck came, replaced the tire, and I drove to Volkswagen Jack Daniels Fair Lawn to get it checked. Unfortunately the tire couldn’t be repaired, but the team quick | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Janet

I had to come into town due to a medical emergency with family and realize I didn't do my scheduled oil change. They were able to fit me in, they did it really quickly but properly. They took care of my tires. They washed the car and they clean my mats. I started out with them because that's where I bought my car, but I've moved o | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Edwin Filpo

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3/2/2026 12:00:00 AM | Google

★★★★★ ivangsalinasmusic- music for the heart and soul

The gentleman who I spoke to was very nice. This is no reflection on him, but I think your company sucks! You have proprietary parts, which means I can only buy them from you and you charge double what any other place would have charged for the same part so I am stuck buying it from you! I will never never never never never buy anoth | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Val Camaj

Everyone was so helpful & knowledgeable. | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Karen Vizcaya

Excellent service. | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Vincent Silvestri

Service prices are always very high so I take care of maintenance elsewhere. I also don’t trust them because I’ve had things done elsewhere and they will tell me it needs servicing during my mileage maintenance visits when it’s just recently been changed. They also have several different numbers listed online and hard to get them on | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Dalia Fakhry

Great service !! Every single person in the service center was willing to help and get the job done so well , which you rarely see now these days ! Definitely will be returning ! | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ Carol Bohan

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2/26/2026 12:00:00 AM | Google

★★★★★ Darlene DiLella

They do a wonderful job. The service advisor is great to work with also the tech does a great job | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Jessica Mastison

I would have been more pleased if I didn't get my car back stinking of McDonald's (even after I was advised my car was just "test driven"). He also could have at least taken the straw with him. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Rodney Jackson

Kevin Juarez did an excellent job. Got me in and out very quickly. I will definitely go back.Also Dylan my service representative did an excellent job. Convinced me to get tires I badly needed. Thank God I listened to him because 2 days later we had a blizzard. Perfect timing. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Larry Morich

This is my second time servicing my car here the first time service was great. Different folks here this time around and the Customer Services was extremely disappointing. Was told car would be ready by noon. After noon, tried calling to see if the car was ready, reached voicemail 5 times left message received no call back. Final | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Michael Limozinere

Extremely satisfied | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Kyle Pacenza

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2/24/2026 12:00:00 AM | Google

★★★★★ the yahj

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2/24/2026 12:00:00 AM | Google

★★★★★ Grandma Cupcskes Viviano

I don’t have to say much other than this is my 5th VW. That says it all. Service department and service staff is outstanding! | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Kyle Sybesma

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2/24/2026 12:00:00 AM | Google

★★★★★ AmberJazz Petrus

I am writing to share feedback regarding my recent service experience at Volkswagen of Fair Lawn. I arrived at 7:50 AM for an oil change and to address concerns about a muffled sound while accelerating and a vibration when inclining. I clearly communicated to my service advisor, Dylan, that I needed to leave by 12:00 PM to travel to | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Silvamadebeatz

Came in on a walk in and even tho they were very busy they helped me out, I had some shaking on my 2025 Jetta I just purchased and they rebalanced and aligned my car and fixed the problem. Very thorough work!!! Nice complementary car wash as well | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Diana DiPrima

they are always very helpful and nice at this location. They made sure to take their time so they could really try to pin point and fix the issues my car was having. Joe and Don are both very nice and very helpful. | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ Corrado Mastropaolo

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2/22/2026 12:00:00 AM | Google

★★★★★ Tina McTighe

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2/22/2026 12:00:00 AM | Google

★★★★★ Raymond Coleman

Very good service!! Kept me up to date . The wash on the inside and out what a bonus!!! | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ Toson Tam

Great service from both the Manager Joe and Service Advisor. | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ DoNotWant (DoNotWant)

I have been waiting for response for days, followed up multiple times and I just keep getting “we will call you right back”. On the first service (last Wednesday 2/11/26) once I got my video around 10am, I tried to texting and calling multiple times to find out what to do next. Got no response, only after I went in person at 5pm did | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Jodi Lyn Bernet

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2/17/2026 12:00:00 AM | Google

★★★★★ Aiman Moustafa

absolutely the best! | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Anne Borbonga

Everyone was pleasant and made us all comfortable . I had a positive experience | Read Full Review

2/15/2026 12:00:00 AM | Google

★★★★★ Jackie Cooper

I had a little issue in the beginning but thanks to Jim I am good he went above and beyond I appreciate that so much they also did an amazing job washing my car | Read Full Review

2/15/2026 12:00:00 AM | Google

★★★★★ Josh Wanderer

As usual, excellent service, too pricey though. | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Ms. M. Padilla

I am more than happy with the experience and exceptional service that I received today! Everyone went above and beyond to get the work done! I am more than satisfied with the excellent service provided the minute I walked in. Everyone was so professional, respectful, and polite. I am beyond thankful to all! :) | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Graham Dillard

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2/9/2026 12:00:00 AM | Google

★★★★★ Lee Sangbeom

Extremely slow service. I’ve been waiting for over 3 hours. Don’t waste your time here—go to another repair shop. | Read Full Review

2/9/2026 12:00:00 AM | Google

★★★★★ robert centkowski

Customer service was great | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ Michael Cravotta

Service advisor Matt was great. So was the mechanic who gave a clear video assessment of my vehicle. | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ Diego Polo

They took 4 hours to do an oil change and tire rotation, and I paid $310; very poor service and very high cost. I don't recommend it, and I certainly won't be going back. | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ Marcelino Fernandez

Bad service won’t recommended no one to go threw it | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ Thomas Myack

Worst experience ever! Went in for a simple oil change. While driving home w my 17 year old daughter oil light comes on pull over oil all over the engine and ground. Manager had to pick up the car bc the person trying to change the oil forgot to tightening the oil filter. Then charged me for a loaner car.This is by far the worst expe | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ Martha Kazelunas

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2/3/2026 12:00:00 AM | Google

★★★★★ Justine Yambao

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2/3/2026 12:00:00 AM | Google

★★★★★ Ognen Nikolovski

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2/3/2026 12:00:00 AM | Google

★★★★★ Maria Amalia Valiente

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2/3/2026 12:00:00 AM | Google

★★★★★ Justin Mendes

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2/3/2026 12:00:00 AM | Google

★★★★★ Kazue Shintani

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2/3/2026 12:00:00 AM | Google

★★★★★ Francine Kabnick

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2/3/2026 12:00:00 AM | Google

★★★★★ fed rodriguez

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2/3/2026 12:00:00 AM | Google

★★★★★ Alex Perillo

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2/3/2026 12:00:00 AM | Google

★★★★★ Robert La Morte

VW service is excellent. Their new facility is nice, not as inviting as their previous facility but fresh and updated. Staff are very helpful and knowledgeable. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Lourdes Carus

Love Alyssa and her staff! She and the rest of her crew make it their business to ensure our complete satisfaction. Thank you!!! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Elienid Vega

Love their customer service each time especially when they send video of car for updates | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Semra Yilmaz

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2/1/2026 12:00:00 AM | Google

★★★★★ Steve Balestier

I am very impressed how well everything is communicated with me via text, email and phone. Very easy to do business and pleasant. Thank you Steve | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Olga Mollinedo

On time, polite people | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Amra Tomlinson

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2/1/2026 12:00:00 AM | Google

★★★★★ Roselyn M.

Friendly, detailed, and fast. Great experience! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Caridad Menendez

It is always very pleasant to visit Volkswagen . I like the service they offer and my car has a good maintenance service with it . The management is excellent. You will also have a great customer experience, very knowledgeable professional and nice people | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Marilyn Koniuch

I went in for my yearly maintenance and had a great experience. Anthony was well-spoken, professional, and consistently communicated updates regarding my car. The service was quick, keep up the good work! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Fulvio Santana

Jimmy was very professional and patient! Very knowledgeable! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Helen Fisher

Went for a new tire. Turned out I needed brake services. All done quickly with notifications on status during process. Thank you for taking care of me so quickly and professionally. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Ricardo Estefano

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2/1/2026 12:00:00 AM | Google

★★★★★ ethan galler

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2/1/2026 12:00:00 AM | Google

★★★★★ Giorgi Lynx

I love VW , service, cars, customer service and care | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Carlos Rosario

Out of all the VW dealers I have worked with in New Jersey, this location has provided the best overall service and the quickest turnaround. Pricing seems reasonable for parts, though the labor rates are noticeably high, which can make services more expensive. During my most recent visit, the only concern was a lack of communication | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Lydia Raymond

Great customer service! I definitely noticed a great improvement. Service representative was working solo and provided exceptional service. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Ani Sood

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2/1/2026 12:00:00 AM | Google

★★★★★ Charles Spitaletta (Charles Spitaletta CEO)

The only improvement I would make is for Jack Daniel’s to work with insurance for replacement glass. I haven’t pay in full and get reimbursed. Otherwise great service. They also met Safelite’s price. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Erica Maganti

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2/1/2026 12:00:00 AM | Google

★★★★★ Andy Yu

I came in for oil change a few days ago. Oh boy it was quick and the new advisor Anthony was awesome. Highly recommended. TY! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ javier hernandez

Great costumer service .. nice and friendly | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Mike D.

My visits continue to get better. I believe it's because of the staff and their care for customers and their craft. Professionalism is why I keep coming back. The environment is calm and comfortable. Love the new look. I do miss those mini sandwiches though. Fingers crossed. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ andres felipe cifuentes serna

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2/1/2026 12:00:00 AM | Google

★★★★★ Anna Movsesian

Friendly professional staff. Service was done thoroughly and in good time. Price was fair | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Oguzhan ÖZÇELIK

I really appreciate that the promises made during the sales process were fully kept. When an issue came up with my vehicle, the service center resolved it within hours. The staff was polite, understanding, and very professional throughout the process. The waiting area is comfortable, and having a coffee area is a nice touch. Excellen | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Tom Bauernschmidt

Oil change and a modular component problem. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ andre bettis

The customer service here is exceptional.When I arrive for my 7:30a appointment, I was a little early, but, I was welcoming into building by Terry and he told me to take a seat someone will be with you in a few minutes and then my service adviser Matt took care of my car right away and got me into the loaner within the next few minut | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Tonel Leibu

Wonderful experience | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ MORZRADAMUS

My wait was long, almost 5 hours but my stay was pleasant. Everyone was cordial and kept me updated on the car. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ H Lee

I would like to thank Joe and Alissa for being so helpful with the scheduling and replacement of my 2017 GTI water pump. It is very much appreciated! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Joshua Boone

Great service! Updated me everyday. Thank you James! I will be back. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Reginald Spaulding

| Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Johnny Lee

Positive experience and fast work on my car battery replacement. Will have to return since forgot to re-connect my dash cam cables that were connected to the car battery via internal. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Enda Okeeffe

You guys don’t actually do anything just a visual inspection of brakes and tyres. Is it really necessary to leave you the car for the whole day. It should only take 20 minutes. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Jessica Lucabech

The service center it’s very bad So many workers taking each other smoking doing nothing for costumers. The MANAGER” very young lady who was on the phone all the time has no clue how to handle things there Is a mess in the SERVICE CENTER OF FAR LAWN NJ 3 hours waiting for oil change Very sad because VOLSWAGEN COSTUMERS WE DES | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ George C

Not a place where I would be bringing my car again. This place offers $200 oil changes with 3 hour wait….or they would do half-ass job and you end up wasting your time and having to bring the car back so they can fix their mistake. Find another dealership to service your VW that has a better quality control. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Jae Choi

I purchased a 2022 VW Tiguan SE Turbo and drove only about 21,000 miles. From early in my ownership, I experienced significant engine oil consumption issues. Despite repairs performed during the fourth full annual inspection, the problem persisted, and I had to top up oil every 2,000 miles. About 900 miles after that fourth full ins | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Elena Pak

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1/3/2026 12:00:00 AM | Google

★★★★★ Ed

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1/3/2026 12:00:00 AM | Google

★★★★★ HaJun Lee

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1/3/2026 12:00:00 AM | Google

★★★★★ Goose Man

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1/3/2026 12:00:00 AM | Google

★★★★★ sandra arroyo

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1/3/2026 12:00:00 AM | Google

★★★★★ Meryem Akyon

Worst service worse car dealership!! I have had the worst experience with customer service. My car keeps turning off and won’t start every month I have an issue with it. They had just fixed the keys it won’t work again, my car is stuck in nyc in a parking lot. They can’t get it to start. Horrible experience with Volkswagen and its cu | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Frank Campagnola

I'd give 0 stars if I could. This place is so incredibly incompetent it makes my head spin. They don't answer the phone. They don't have a working voicemail box. I can never get an ETA on the status of my car. They can't even provide an email quote with itemized pricing. Bring your car here if you're willing to get it back 10 days l | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ ????????? ????

I scheduled an appointment three times and each time I waited a week, only for them to cancel it an hour before. This is complete disrespect toward customers. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Destiny Landaverry

Everyone was very welcoming when I got to my appointment. Alissa was my service advisor and she answered my questions and kept her word on the time frame for my car repairs. She kept in touch with me throughout the next 2 days my car was in the shop. Very happy with this service department :) | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Rolando Quizon

The service adviser who assisted me at the service counter were very professional, polite and efficient. She(Alissa) even under pressure she maintained her calmness and showed extreme patience and never lost her composure. Her advise are accurate and honest. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Jennifer Pugliese

Absolutely excellent service They always communicate and do a great job in customer servic | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ James Mitchell

Repair technician was professional, understood my frustrations with repair needed | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Elijah Lee

I had an excellent experience with Alissa as my service adviser and Jeff as the technician. Alissa was friendly, organized, and kept me fully updated throughout the entire process. She also made sure I had a loaner, which made everything so much easier. Jeff did a great job on my vehicle, and the work was done efficiently and correct | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Angelica Scherlis

Thank you Alan for giving us a very professional and friendly service. You were fair and explained everything to us | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Timothy Lopez

Alissa will always be the best no matter who comes in after her she will always be the one to go to. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Steven Bonito

The employees were friendly. Reasonable wait time. Spacious, nicely updated waiting area. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Lianet Oner

Quick efficient service! | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Joan Pino

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1/1/2026 12:00:00 AM | Google

★★★★★ Katherine Capote

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1/1/2026 12:00:00 AM | Google

★★★★★ Francesca Momplaisir

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1/1/2026 12:00:00 AM | Google

★★★★★ Michael Cho

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1/1/2026 12:00:00 AM | Google

★★★★★ Lisa Van Der Wall

Excellent service center! Great customer service. Fair pricing. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ barb barb

Jimmy did an excellent service for my 24 Tiguan. Video kept me informed and all work was perfectly completed | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ aaron horevay

Great service | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Nidia Tirado

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1/1/2026 12:00:00 AM | Google

★★★★★ Angela Mitchell

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1/1/2026 12:00:00 AM | Google

★★★★★ Tinika Green

Excellent service from the time we walked in the door. The team clearly explained what was needed, the process and took the pressure off of scheduling by handling it for me. Definitely recommend. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Jeffrey Miller

Great service and friendly too. Thank you. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Grace EvangelicalLutheran

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1/1/2026 12:00:00 AM | Google

★★★★★ Carol B

This was the first time that I did have an issue either time. Dropped it off night before. The service tech reviewed it the same night - great. Then I didn’t hear from them until I started to call next day. Started calling them the next day at 10:30 in the morning and was told that James doesn’t come in until 11 o’clock he will ca | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Alberto Roldan

The job (recall) was completed without issue to the vehicle, so that was good… but I must say, when I arrived to pick up the car around 4pm. I was not greeted by anyone. I had to seek a representatives attention and even then, I was an afterthought. It wasn’t until my tone changed to more “annoyed” is when a manager who must have ove | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Sandra Forero

Terrible customer service. Phones go unanswered, and I was even sent the wrong inspection video—not my vehicle. I was told the service would take two hours, only to later learn it would take several days, and that loaners are booked weeks out (which was not disclosed when booking). When I arrived to pick up my car, I was made to wai | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Rafi Dick

I do not recommend dealing with Volkswagen at all! After 4 months and 4000 miles, half a day of changing oil and filters and another half a day to fix a headlight problem! And this is after an explicit promise and commitment that it would take up to two hours!!! | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Rudy Concepcion

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12/3/2025 12:00:00 AM | Google

★★★★★ Gregory Sanders

Great service. My only complaint is there is no privacy at the customer service counter when discussing problems or concerns.. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ ANDRII MYKHAILITSKYI

They accepted punctually and changed the oil and filters quickly. I waited about an hour. It was a scheduled warranty, free oil and filter change. I am glad I contacted this service! | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ raul macias

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12/3/2025 12:00:00 AM | Google

★★★★★ Vivianna Russotti

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12/3/2025 12:00:00 AM | Google

★★★★★ Michael Daly

Great service and easy in and out. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Evelyn Amparo

Service at this location was great , fast and right to the point. Which I enjoyed. Jimmy was great in helping me with all of my needs especially since I was given a ride back home and offered one back to the location. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Aaron Schaffel

Great customer service and excellent service department | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ B P

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12/3/2025 12:00:00 AM | Google

★★★★★ James Parrilla

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12/3/2025 12:00:00 AM | Google

★★★★★ Olivier De Meulder

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12/3/2025 12:00:00 AM | Google

★★★★★ mike weil

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12/1/2025 12:00:00 AM | Google

★★★★★ Christine Gunset

My car was finally fixed correctly after Crestmont VW (where I bought the car) did not. JD’s employees are friendly and their waiting area has lots of space so that you’re comfortable. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Anton Ayvas

My experience at Jack Daniels service was terrific especially the work was done in a timely manner. Thank you. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Andres Maldonado

Always feel welcome. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ kevin keefe

Excellent service | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Mae Elliott

Service is detailed and impeccable. They found an issue that 2 other VW service centers could not find. I appreciate the diligent service and care of my vehicle. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Marissa Velardo

i went in for an oil change got my car back the same day in a timely manner! Anthony was extremely helpful in answering all questions and concerns. i had questions regarding my navigations systems and brakes. everything was handled smoothly and efficiently! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Christian Fernandes

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12/1/2025 12:00:00 AM | Google

★★★★★ Antonius Agelink

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12/1/2025 12:00:00 AM | Google

★★★★★ Stan Boksz

Awesome service, job done quick and efficient Chris Zawisla was a fantastic technician to work with | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ John Correia

I had a flat tire and I called Jack Daniels Volkswagen to see if they can help me. Joe the service manager was great, very helpful, very polite, he made the experience very welcoming to me. The mechanic Kris Z worked on my car. He was great as well, he got it done in a timely manner, He did the job right, my tire was completely fine | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Màjór Milambwe

Great experience!! Quick Service and very professional and friendly service received from Janessa Roman. I give her 5 stars for her service, competence and friendliness. Will definitely come back again. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Afraiem Drias

Very Good services | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Jillian Canavatchel

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12/1/2025 12:00:00 AM | Google

★★★★★ Sonal Chari

I had walked in with my Volkswagen Tiguan car in jack Daniels service centre , car has front shocks noise on Bumpy road without any appointments they had checked my car and fix the problem , staff was really friendly and service was excellent car is in good condition without any noise or issues thank you … | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Joseph Tully

Courteous fair and reliable as always | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Padmanabsonal Chari

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12/1/2025 12:00:00 AM | Google

★★★★★ ALFONSO RAMIREZ

Usually every time I go to VW jack Daniel’s service they treat me good So for me is a good service I had no regrets | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Shalissa Burgess

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12/1/2025 12:00:00 AM | Google

★★★★★ Yusuf Boncukcu

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12/1/2025 12:00:00 AM | Google

★★★★★ Marisa Huber

Terrible customer service. No communication and rather than be honest about being short staffed they continuously lied and made it the most unpleasant experience. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Beatrice Aquino

The customer service at this location is pretty bad. It's impossible to get a hold of the service manager, and when you leave a message, they never return the phone call. I was working with Adrian (service manager) on something, and he never got back to me. Soon after, I was told he was no longer there, I then spoke to the new ser | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Robert Novello

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11/3/2025 12:00:00 AM | Google

★★★★★ Elizabeth McCarthy

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11/3/2025 12:00:00 AM | Google

★★★★★ Rommel Velasco

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11/3/2025 12:00:00 AM | Google

★★★★★ CLARK YA

Visited Jack Daniels Volkswagen to get my engine checked. Booked my appointment online. Did not wait on line to check in and speak with a representative. The representative I spoke with was kind and reassuring. For my car engine, the Tech and Rep updated me with on site video and by call. My car engine issue was resolved in less than | Read Full Review

11/3/2025 12:00:00 AM | Google

★★★★★ braulio lora

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11/3/2025 12:00:00 AM | Google

★★★★★ Gil Mizrahi

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11/3/2025 12:00:00 AM | Google

★★★★★ Kumar Subramanian

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11/1/2025 12:00:00 AM | Google

★★★★★ Alicye Hamilton

It was a factory recall | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Rose Morelli

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11/1/2025 12:00:00 AM | Google

★★★★★ brian gesc

Took a bit longer than expect but not by much no longer have snacks but overall great service | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Wafai Jay

I recently took my Volkswagen in for service, and I couldn’t be happier with the experience. The staff was professional, knowledgeable, and kept me informed throughout the process. They completed the work efficiently, and my car feels as good as new. The waiting area was clean and comfortable, making the experience even better. Highl | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ JEWOOK KO

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11/1/2025 12:00:00 AM | Google

★★★★★ Cynthia Harkins

Anthony Martaromo was fabulous! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Jess R

I went in for my 1 year service. Everyone was helpful. I used their shuttle service to get a ride home while I waited. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Kendall Delisa

Staff was helpful and quick to get me what I needed. The manager is very on top of things which was nice to see. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Senniel M

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11/1/2025 12:00:00 AM | Google

★★★★★ Kim Tomasulo

Was greeted by a nice gentleman who opened the center and was so pleased to see Alissa behind the counter. She has such a nice way of doing the intake and then explaining the services needed. Told someone that I didn’t feel I needed to “steel” myself for the service up sale push. She is a total GEM of an employee!! There was another | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ jesus ruiz-mata

Very professional service. They really make you feel like VIP. Also, the newly redesigned service room is very nice and comfortable. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Joe Oliveira

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11/1/2025 12:00:00 AM | Google

★★★★★ nadia restrepo

It was pretty good, punctual and efficient, they take care of everything I needed and more!! I’ll be back whenever I need them!! Andrew, H2 and Chris… thank you for your help!! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Flo Mitchell-Brown

Best Servicr in the business! Jimmy is always attentive and communicative! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Ensar Uyanik

I got my first car from here!! Shoutout to Chad!! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Esther Arango

I am always come to jack Daniels because it is where they have excellent services .i used to come and been attended by Lexus a fortunately Lexus it is not here anymore. But to young man Kevin did very well. He is very nice and kind. Thank you | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Martha Ruiz

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11/1/2025 12:00:00 AM | Google

★★★★★ Edward Matera

The service staff is always helpful. I appreciate the video of the service technician working on the working detailing the issues that were found and what he intends todo.. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Peter Mckay

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11/1/2025 12:00:00 AM | Google

★★★★★ Kelly F

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11/1/2025 12:00:00 AM | Google

★★★★★ Javier S.

The consistency of the service after the sale that I have received from Jack Daniel’s VW has been great. Ardrian Bordon and Jethro have been very helpful in getting me through the process of leasing and servicing my car. The care that I have received has been great and will not hesitate to give them another opportunity to do busines | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Ornit Katzin

I love my VW and barely had any issues over the last 3 years. JDM is super helpful and reliable! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Rachel Jacobs

I had a great experience at the Volkswagen Service Center! Adrian and Eric were amazing — super friendly, professional, and efficient. They replaced my key battery quickly and walked me through everything clearly. They also found my spare key that was lost in my car, and they made the whole process easy and stress-free. Really apprec | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Gabriel Medrano

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11/1/2025 12:00:00 AM | Google

★★★★★ Chrissy Caputo

Staff was courteous and polite. I was given constant updates about the status of my vehicle and staff was very understanding about working within my time frame. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Ian Matthews

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11/1/2025 12:00:00 AM | Google

★★★★★ Jay Dipasupil

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11/1/2025 12:00:00 AM | Google

★★★★★ Cary Oved

Anthony Martorano is a fantastic service professional and person. We came to have our Tiguan inspected which was complementary with our lease. The team identified a part that needed replacement and Anthony let us know it was under warranty. He had the repair done same-day while my wife waited and was kind and communicative throughout | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Orly65

Customer service has been great the few times I’ve been there. Prices are high, but it’s a dealer and usually expected. I waited for my car and it wasn’t too bad a wait for all I had done. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Dina Stathis

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11/1/2025 12:00:00 AM | Google

★★★★★ Raphael del Valle

Been coming to Jack Daniels for 10 years ! Always amazing. This time something was “off”. Typically I get a video walkthrough of the car during the “multipoint” inspection. They point out what is good and what may need servicing soon. Not this time! Was a multipoint inspection even done? How do I know if my brakes need servicing soon | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Evelyn EGAN

Service was fine but absolutely the worst waiting room. Uncomfortable chairs and you can’t even get a cup of coffee. Looking into other service places | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Meg Ohayon

It took four hours to service my car. Car came out not clean and when I asked why I was told built up dirt. Not sure why they couldn’t get it odd. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Michelle Coleman

No one speaks when walking in, the person I dealt with just started just poor communication, they had my truck for nine days. NO STARS FROM ME MAYBE NEXT TIME!! I had to leave a star because it would not let me post but unhappy | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Meredith Gottesman

I brought my car in for a recall on a Friday. My engine light went on and I asked if they could let me know what that was all about. They said sure. Saturday no call. Sunday they were closed. Monday I spent hours trying to reach someone. On hold for upwards of 30 min at a time before I gave up and called back again. I wouldn’t get m | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Adam Jaloudi

Worst experience ever, very poor customer service, 0 experience in fixing cars they just wanna charge the diagnostic fee knowing they can’t even diagnose it right, and my car even worse than the way I brought it in .. stay away for your own benefit. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Gregi To Ja

Not first time . They let me hold for like 10 minutes . Worst vw service in NJ . Don’t go there . If you have opportunity to pick different location , do it . Service by itself - good but people in office , poor quality of service , looks like lock of training snd poor management . Avoid that place !!!!!!!! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Marco Benhaim

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11/1/2025 12:00:00 AM | Google

★★★★★ Dennis Ahn

I bought 2021 Tiguan and currently have 26,500 miles. I visited Service center yesterday due to weird metal rattling / wood wrecking noise every time on hard brake. When I checked in, rep told me my car registered as 116000 miles instead of 26,500. Took few min to correct it and took my car in for diagnosis. Had 2 coffee while I wai | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Raffaella Kalishman

So I really didn't want to write a review, bc I knew it would be negative, but the constant barrage of texts and emails to write one was just too much. When my husband got home from dropping off my car for a check engine light, check coolant level and recall evaluation, he said that is the unhappiest place on earth. Firstly since he | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Alex Smith

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