Return to complete listing of VW Service Departments

Lithia Volkswagen of Reno

★★★★★(96)read reviews

1050 E Plumb Ln # 110, Reno, NV 89502

(775) 332-5481 Ask About Our Service Specials!

Schedule Service

Service Offers

View

SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App¹⁹Click for details
View

Get a 15% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 07.01.26 and 09.30.26.
check back often
for more service offers!

Map & Directions

Submit

Business Hours

Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: 8:00 AM - 4:00 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Marty Barrios
Expensive oil change for 20,000+ service. | Read Full Review
4/15/2026 12:00:00 AM | Google
★★★★★ Hector Cervantes
Great service dept got me in out in timely manner | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ barbara Ott
Hannah in the service dept. was very helpful and knowledgeable of what was wront with my car. It was covered under my warranty and I was given a brand new 2026 Tiguan to drive. Customer Service is awsome!! | Read Full Review
4/11/2026 12:00:00 AM | Google
★★★★★ Crystal Durand-Thompson
You are greeted with a friendly smile. They are fast and done in a timely manner. Never had any problems with the work that they have done. This is a plus ! They make sure you’re comfortable if you need to go anywhere they provide a ride. I recommend Lithia Volkswagon to anyone that has an Oil change to purchasing a new vehicle! You | Read Full Review
4/11/2026 12:00:00 AM | Google
★★★★★ Juliette
Fixed my VW bug “Cherry” right up with a very timely transmission fluid change, and took great care of it super quick. Even though she’s not too pretty inside, Amy B. never judged! I’m a first time driver and was very happy to get my car fixed up before making my drive to college. Thank you so much! Amazing service, 10/10 ???? | Read Full Review
4/11/2026 12:00:00 AM | Google
★★★★★ Mel
Chris, work on your tone and your manner of communicating with clients.?? | Read Full Review
4/11/2026 12:00:00 AM | Google
★★★★★ Garrett
Lithia Volkswagen of Reno delivered the worst example of customer service and integrity I have ever experienced. I dropped my car off for a simple oil change and it returned home on a tow truck. Two hours after i dropped it off, I was told there was a coolant leak on a hose above the oil filter that was “about to fall off.” I was i | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Norma Garcia
What a horrible experience. I was one of the first cars to get there for an oil change and I wasn’t expecting to be in there for long. I was in there for almost 2 hours thinking they were working on my car the whole time not once did Craig come to the lobby to update me on anything. Felt like it was because I was Hispanic because rig | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Craig Telecky
Clean dealership and friendly advisor Hannah | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Apaolo Humes
| Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ Joshua
I've bought three cars here and I get my two current cars serviced here I really trust these people they do a great job and I'm very happy with the service. The three service people they have up front are amazing and do everything they can for you every single time. Hannah is the best though sorry ??????? she just knows when I pull up | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Paul Joseph
Stopped in here on a work errand very helpful folks 2 determine an issue with a VW. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Amanda Labate
What a waste of time this service department is I took off work to bring in my tdi for the diesel gate up date I asked the service rep what they were going to do to my car and he refused to answer I'm starting to think this is a policy because you can call any VW and they will lie and not give you any information or at best miss lead | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Shannon Ludwig
Don’t buy from here. A total waste of time. Not only do they use sub par online sales, no one knows what is actually for sale on the lot. | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Shannon Ludwig
Very unprofessional. Spoke to Guy on Saturday. He then sent me to driveway because I am out of state. Nightmare. Driveway is unreachable and only text. I arranged shipping the car, driveway then said the dealership has to approve the shipping. All while they sold the car to someone else in NC. | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ sky armstrong
Felt extremely pressured to buy a car when I went to look, but I did end up buying a car. The real problem is trying to get the car serviced. Out of the 3 times I’ve been in, 2 times have been awful. Need an annual service currently, made an appointment thinking it would be easy to get taken care of.Once I arrive they inform me that | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Paul ANDREWS
They replaced the brake sensor thing ($800) on the last day of my warranty. Gave me a ride home while working on it and picked it up the next day. Courteous and friendly people working there | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ Steve Petersen
Great experience at both sales and service. Staff and management are attentive, make things easy and get the job done with high quality. Repeat buyer. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Elizabeth Yanez
Please don't fall for this scam. I have an electric car that provides roadside assistance, but they couldn't send a tow truck for four days. Now my car is damaged, I have a ticket, and VW just says they can't do anything and that I should call my insurance company because it's not their problem. I feel like an idiot for believing I w | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Samantha Perry
Buyers Beware – My Experience with Lithia Volkswagen of Reno Service Department I brought my vehicle to Lithia Volkswagen of Reno on 02/02/2026 for a routine oil change. I was told there was a small oil leak and agreed to pay a $200 diagnostic fee to determine the issue. After waiting 5 hours, I was told it was a valve cover gasket a | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Renzo B
Chris and Matteo are top notch, professional and super helpful. Make sure you look for these two when buying a vehicle, couldn't recommend them enough. | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Pablo Andr?s Rodr?guez Buitrago
| Read Full Review
2/13/2026 12:00:00 AM | Google
★★★★★ Pablo Andrés Rodríguez Buitrago
| Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ Alyxandra Madesh
Most of the folks I worked with in the service department were just fine, but this review is for Craig. His tone and attitude is really awful, I don't believe that customer service is the right gig for him. He was a nightmare to work with, spoke over me , spoke down to me, and said some really nasty misogynistic things to me. I know | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ John Turnbow
Corporate will not be able to assist you further at this time. Corporate found the dealership offered to cancel the warranties for you, but you declined. If you decide to move forward with cancelling your warranties, please reach out to the dealership directly for assistance with the cancellation. This is the response I got from Lit | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ federrick wilson
I went there looking for a specific they had it and they made the deal quick and easy with no problems I’ll be back in 6 months to buy another car from | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ Weston Rose
This company sold the wrong battery with the car which caused problems. They avoid all responsibility and say it’s on the buyer, despite the car requiring a different battery and the mechanic saying it was recently replaced, likely by the dealership. They are difficult to get a hold of after sales… be careful | Read Full Review
1/19/2026 12:00:00 AM | Google
★★★★★ Sarah Underwood
Had a great experience buying the car, once it came to anything else- getting ahold of people for warranty or even talking to them, has been a nightmare. The people I have spoke to put me on hold many times, didn’t answer my voicemails and were overall snappy and rude. Definitely wouldn’t recommend this place for anything other than | Read Full Review
1/18/2026 12:00:00 AM | Google
★★★★★ John Turnbow
I had brought my 2017 Volkswagen Alltrack in to the service department. A couple days later, they informed me that it needed a new transmission. I started working with a salesman named Guy. He was great!... we decided on a 2024 Taos that would fit in to my budget and my credit rating. They came back with a figure and a payment of $56 | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Lorrie Maracle
Absolutely the WORST service repair shop I have ever dealt with. Craig, his tone, attitude, and understanding was not there. He made false claims, told me things were said that never were agreed on, he completely disregarded me and communication and understanding. My insurance company said he was hell to deal with and shocked he has | Read Full Review
1/12/2026 12:00:00 AM | Google
★★★★★ James Marshall
Disappointing Service Experience Despite a Great Sales Team I want to start by saying that we had a wonderful experience purchasing our Volkswagen Atlas here a few years ago, and the sales staff was fantastic. However, our experience with the service department has been incredibly frustrating. We had an extended warranty on the car | Read Full Review
1/6/2026 12:00:00 AM | Google
★★★★★ Courtney Tipton-Kleinschmidt
A few years ago, I had gone to VW to look at a specific SUV, the sales associate kept pushing me into something else and wouldn't show me what I went there for and then handed me off to a different sales associate. It was a very uncomfortable situation and left without punching a vehicle from them, and went to another dealer ad got a | Read Full Review
12/23/2025 12:00:00 AM | Google
★★★★★ Errin Taggart
Drove away in my new Subaru today and I can’t believe I’m saying this, but my car buying experience was incredible! No high pressure sales. No bait and switch options. My salesman BJ gave me information straight and he and the sales manager worked with me and my budget until we were able to find something that worked. And they gave m | Read Full Review
12/21/2025 12:00:00 AM | Google
★★★★★ Alecia Fritz
They worked hard to get me the best deal on my 2026 brand new R-line Premium Atlas | Read Full Review
12/14/2025 12:00:00 AM | Google
★★★★★ Skye Evans
We bought a 2025 VW Atlas CrossSport in April. Within a month the tray in the center console broke, I called the service department to see if I could bring the car in for them to replace the part that broke and was told it wouldn’t be covered under warranty. We decided that we don’t like the car for a for other reasons, CarPlay disc | Read Full Review
11/29/2025 12:00:00 AM | Google
★★★★★ Dede Benissan
| Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Mike Hall
What a joke. Offered $6k less than blue book for trade, jacked up the price of the car $3k over their advertised price, AND tried to hide a $5k service contract in the deal. Don’t go here. | Read Full Review
11/18/2025 12:00:00 AM | Google
★★★★★ Blaine Ladd
I bought my used Nissan from here about a year and a half ago. The GM refused to honor the military veteran’s discount. Go elsewhere, especially if you are a vet. | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Bentley LeBaron
Lithia Volkswagen took care of my car’s needs, as well as mine! They had to keep my car for several days for the repairs, and set me up with a loaner vehicle in the meantime. Fast forward…My car is returned to me and everything is as it should be. | Read Full Review
11/9/2025 12:00:00 AM | Google
★★★★★ Loretta Stevens
Always kind and informative about me and my atlus. | Read Full Review
11/7/2025 12:00:00 AM | Google
★★★★★ Caren Roblin
Update: The service department made the repair process super easy! Very appreciated! Original: I loved my experience purchasing a new vehicle from Guy at Volkswagen, but really, everyone was awesome and friendly! Highly recommend! | Read Full Review
10/31/2025 12:00:00 AM | Google
★★★★★ Anja Hughes
Update 5 years later: while the front desk staff is truly Very friendly and efficient, somehow the technicians are not competent. I bought a 2017 Tiguan from this dealership brand new with only 9 miles on it. I ONLY took it to them for ALL regular service and religious oil changes. Yet somehow, the engine ran low on oil, obviously ru | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Deshae Ladiges
Quick and easy service, dependable knowledge and very fair pricing for routine services. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Emily Fletcher
This is the place to go beau and guy are the best they treated me right as a first time car buyer they explained everything clearly and answered all my questions. They were really helpful if you looking for a place to get a car this is the one. Thank you your for the awesome service | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ DDCMDG
Customer service, service and sales are the best! | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Gayle de Frutos
I had a very positive experience. Craig explained in detail and called me promptly for approval of the planned repairs. The job was completed as promised and on time. They are a very reliable business. | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Jamie Davidson
Craig in the service department was phenomenal and kept me up to date on everything going on with the vehicle. He put me in a nice ride while my Tiguan was getting worked on. Would recommend Craig to anyone in need of service work on their V Dub. | Read Full Review
10/12/2025 12:00:00 AM | Google
★★★★★ Jason DeWitt
Friendly and helpful! Best customer service from a dealership I've ever used! | Read Full Review
10/9/2025 12:00:00 AM | Google
★★★★★ Bethany Waiwaiole
Sales team forced accessory charges onto our contract and insisted they were mandatory. After pressing for clarification, they produced a falsified invoice to justify the charge. Waiting on response from management and corporate customer service for resolution to this matter. | Read Full Review
10/9/2025 12:00:00 AM | Google
★★★★★ Pearl Caloca
| Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Mike Ackerman
Very professional and kept us informed as the vehicle was being serviced. All was excellent! | Read Full Review
9/29/2025 12:00:00 AM | Google
★★★★★ Paul Vestal
They sell vehicles that are damaged. They flue back headlight instead of fixing it properly. They hide damages and when you point it out they say that your shot out of luck basically. They have to be one of the most dishonest dealerships in reno. Watch out for these dishonest salesman. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Paul Kaikaka
Love my Atlas. Excellent Service Dept. they track my servicing and always let me know what is needed. I can then chose what to do or wait on . | Read Full Review
9/21/2025 12:00:00 AM | Google
★★★★★ Kasra Shamsaei
THE WORST dealership in town. Just stay away from them. They are very nice and respectful until they sell you a vehicle with horrible rates/price. After that, they change into a completely differnet dealership! They will only try to take your money. They are very unprofessional, rude, disrespectful, dishonest. I tried to sell my leas | Read Full Review
9/19/2025 12:00:00 AM | Google
★★★★★ Clark Riel
Great sevice all-a-round from the sevice agent to the shuttle driver | Read Full Review
9/12/2025 12:00:00 AM | Google
★★★★★ Danni Silva
I had an excellent experience working with Colton at Volkswagen. He was professional, friendly, and extremely knowledgeable about the cars and options available. He took the time to answer all my questions thoroughly and never made me feel rushed or pressured. Colton went above and beyond to make the process smooth and stress-free, a | Read Full Review
9/10/2025 12:00:00 AM | Google
★★★★★ clemencia Glenn
| Read Full Review
9/10/2025 12:00:00 AM | Google
★★★★★ Tacos pillulles los famosos
Quiero alertar a las personas hace días amos, un coche, un poco viejo a arreglar el cual nos hicieron una evaluación, nos dijeron que era la pompa de gas y la batería para iniciar nos cobraron una cantidad. Después regresamos y nos dijeron que la computadora había dado miles de códigos, y que ellos creían que tenía la computadora dañ | Read Full Review
9/8/2025 12:00:00 AM | Google
★★★★★ Mani Khand
My experience with Lithia Volkswagen of Reno was extremely frustrating. The staff was unprofessional, communication was poor, and I felt misled throughout the process. The service was delayed, overpriced, and far below the standards I expected from a dealership. I left feeling disappointed and would strongly advise others to be cauti | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Williams H
“My experience with Lithia Volkswagen of Reno was very disappointing. The staff seemed unorganized and communication was poor. The process felt rushed, and I did not feel confident in the service I received. Overall, it was frustrating, and I would not recommend this dealership based on my experience.” | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Garrett
Two weeks ago, Lithia Volkswagen of Reno delivered the worst example of customer service and integrity I have ever experienced. I dropped my car off at 9 a.m. on 8/14 for an oil change. Two hours later, I was told there was a coolant leak on a hose above the oil filter that was “about to fall off.” I was informed the nipple was brok | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Geoff Hillier
Very friendly and efficient staff | Read Full Review
8/29/2025 12:00:00 AM | Google
★★★★★ Cidney Coppock
I had a great experience from start to finish getting my car serviced! Craig had great communication when I called to get a quote on the few serviced I needed and while they took care of my car. They didn’t have any rentals but they did offer a shuttle to take me to work and pick me back up when the car was finished. The woman who dr | Read Full Review
8/27/2025 12:00:00 AM | Google
★★★★★ Brentlee Rasavage
Absolutely disappointed in these people, worst customer service to ever exist, we bought a used bmw first time we drove it home dash lights came on as soon as we pulled into our driveway, it had to get towed back it “supposedly went to bmw” but on our cars service records the last record was in December of 2020 for an oil change… alo | Read Full Review
8/27/2025 12:00:00 AM | Google
★★★★★ melissa olsen
| Read Full Review
8/24/2025 12:00:00 AM | Google
★★★★★ Randingo Video
Beau and Venus were awesome sales associates and I had an amazing experience car shopping with them. Very resourceful, and very personable. After shopping many of the other dealers in the Reno-Carson area, they ended up having the best prices and most spot on service ever. The relatively large selection of cars included other makes ( | Read Full Review
8/20/2025 12:00:00 AM | Google
★★★★★ Mitchell Cates
| Read Full Review
8/20/2025 12:00:00 AM | Google
★★★★★ C Z
| Read Full Review
8/20/2025 12:00:00 AM | Google
★★★★★ Bob Siegel
| Read Full Review
8/18/2025 12:00:00 AM | Google
★★★★★ John Young
| Read Full Review
8/17/2025 12:00:00 AM | Google
★★★★★ G. Scott Ackerson
I am old enough to remember when we all purchased and installed our own batteries. I even remember when I was surprised to learn that batteries eventually cost over $100! I recently purchased my installed battery at VW because I was told that it had to be calibrated by VW. As a result I gulped as I paid over $500 for this piece of wh | Read Full Review
8/14/2025 12:00:00 AM | Google
★★★★★ Wendy Miller
Our service rep., Amy, has always informed us of what services we need and scheduled us. We appreciate her advise and expertise. | Read Full Review
8/8/2025 12:00:00 AM | Google
★★★★★ Isaiah Guevara
Best dealership here in town. | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ Melvin
A++++++++ You guys are always fantastic! Highly recommended! We thank you very much! Awesome service! | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Scott Maranda
| Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Peter Benet
| Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Venus Leyva
Venus Leyva Your favorite advisor ?? | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Kathy Tovar
Guy and Andrew went the extra mile when they helped us find out Atlas! They made sure we understood everything they explained, and they answered our countless questions. We never felt "pushed" into any decisions that we made, and they have us time to think about what we were choosing. If you want an experience where the information i | Read Full Review
7/29/2025 12:00:00 AM | Google
★★★★★ Diane Szaniszlo
| Read Full Review
7/28/2025 12:00:00 AM | Google
★★★★★ Jessica Decker
The customer service was amazing! Especially Alyssa and Guy. They are so knowledgeable and helped us every step of the way. I would definitely recommend this car dealership | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Mac Curtis
Had a great experience! Thanks Venus! | Read Full Review
7/24/2025 12:00:00 AM | Google
★★★★★ Ashley Dollman
Guy really helped me out after a negative interaction with a different dealership more local to me. He was so helpful and trustworthy, well worth a drive to work with him at Lithia!! I would definitely recommend anybody looking for a VW to go in and ask for Guy! | Read Full Review
7/23/2025 12:00:00 AM | Google
★★★★★ Gloralyn
Always professional & polite. Awaiting fix/solution on my 2016 Tiquan Navigation System. | Read Full Review
7/22/2025 12:00:00 AM | Google
★★★★★ William Baker
Professional salespeople and staff are willing to go to the extra mile. Sales manager Chris is awesome and so is Venus | Read Full Review
7/19/2025 12:00:00 AM | Google
★★★★★ TheGrizzlyDubz 33
| Read Full Review
7/19/2025 12:00:00 AM | Google
★★★★★ Matthew Kernodle
| Read Full Review
7/18/2025 12:00:00 AM | Google
★★★★★ Robert Munson
| Read Full Review
7/18/2025 12:00:00 AM | Google
★★★★★ Nancy Brandt
I cannot brag enough about how nice everyone is at Lithia Volkswagen of Reno. From my sales man Opie to the general manager Chris. They really go out of your way to make sure you have the best experience. I highly recommend them. I purchased my 2024 Volkswagen Atlas cross sport back in March of 2025 and I had to take it in for a reca | Read Full Review
7/17/2025 12:00:00 AM | Google
★★★★★ Sydney Stewart
| Read Full Review
7/17/2025 12:00:00 AM | Google
★★★★★ William Baker
Professional salespeople and staff are willing to go to the extra mile. Salesmanager Chris is awesome and so is Venus | Read Full Review
7/17/2025 12:00:00 AM | Google
★★★★★ andre ribeiro
Very good staff everyone friendly and they no there product very well and I was very happy with how they worked the deal thanks to the whole sales team | Read Full Review
7/17/2025 12:00:00 AM | Google
★★★★★ Lindsay Gillette
By far one of the easiest and smoothest car buying experiences. We had done a lot of research prior to looking and the team really worked hard to ensure we had a great test drive. When we decided another VW was the answer - Venus, Opie and Rob all came together to make the negotiating, purchasing, and vehicle orientation an amazing | Read Full Review
7/16/2025 12:00:00 AM | Google
★★★★★ Tori Violante
My experience here was AMAZING! This was my first time buying a car, so I was pretty nervous at the dealership. I had just come from a horrible experience with Corwin GMC and I didn't have high hopes for any other dealerships. As soon as I walked up, Colton Felix met us at the door. He was very kind, courteous, and friendly! This w | Read Full Review
7/12/2025 12:00:00 AM | Google
★★★★★ Anna Calinog
I recently leased a 2025 VW Tiguan—and I instantly fell in love with it as soon as I pulled into the lot! I was helped by Guy, with support from Colton, and the two of them made the entire experience exceptional. They were incredibly patient, knowledgeable, and never made me feel pressured at any point in the process. Instead, they t | Read Full Review
7/12/2025 12:00:00 AM | Google
★★★★★ Mike Cruz
My go to place when my vehicle needs service, as always a great experience. Thanks to Amy for answering my queries. | Read Full Review
7/10/2025 12:00:00 AM | Google
★★★★★ Rongjie Yang
| Read Full Review
7/8/2025 12:00:00 AM | Google

of 7