Return to complete listing of VW Service Departments

Volkswagen of Springfield

★★★★★(32)read reviews

3508 E Division St, Springfield, MO 65802

(417) 763-3677 Ask About Our Service Specials!

Schedule Service

Service Offers

Map & Directions

Submit

Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Curtis Payne
| Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ Jesse Brooke
I worked with Josh Butts recently on the sale of my vehicle. Josh was able to get me a great price for my vehicle and was awesome to work with! I would highly recommend working with Josh if you are looking to buy, sell, or trade a vehicle. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Katie Haynes
Smooth, easy process. Bill and Josh were great. Got my dream car! | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Georginia Reyes
Great experience! Great team, very professional and, friendly and helpful. Josh Butts was very helpful, answered my questions, and heard my concerns. Josh had breaken down all the financial numbers. Very knowledgeable, friendly and trustworthy! Thank you Josh Butts! | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Luke Gatewood
I wish I could go below a 1 star. This isn't my first time bringing my car here but it is now the last and I will never recommend this place to anyone ever. My car came in for a cam position sensor issue. This is an easy test in the system that took three days to complete. They tried to bill my warranty for 4.1 hours for the sens | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Shawn Tygrett
If you have any work done to your car at this place double check the work, my car needed a new engine because timing chain issue that failed to mention I should replace when I had the car carbon cleaned. So they put in the "new to me" engine, a year later the same issue came up with the "new to me" because they failed to put the reca | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Greg Bracamonte
At first I was pleased with the service I received there from previous times, but this time I wanted my oil and filter and fuel filter changed and I told Steven I have all the parts in the hatch, it fell on deaf ears because he never mentioned it to the tech doing the service so I ended up paying for parts and labor. I was told by St | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ Allan Kiser
Mike Moss was professional, knowledgeable, respectful, and just a good guy. What I appreciate most is that instead of being pushy annoying salesman, they listened to us and worked hard to meet our expectations. This is the second time I’ve bought a vehicle from napleton. I’m sure it won’t be the last. | Read Full Review
9/29/2024 12:00:00 AM | Google
★★★★★ knife lynn
Josh Butts gave great service, very knowledgeable. My impression of Josh is he's a Genuine guy helping people get what they need. Overall service with everyone is great. | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Rob McGovern
We recently bought a car from them. In the picture it had a cargo cover, however, it was not in the vehicle. The sales man said they would order one and the key for our spare fob. He told us he would ship them to us because we live 3 1/2 hours away. That was at the beginning of September. My wife has contacted him several times. He s | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Maddie Mellon
had a mechanic screw me over and got my car towed here. i paid that mechanic 130 to do absolutely nothing. i’ve been at this dealership for 10 minutes and stephen at the front desk had my car running and didn’t charge me a dime. highly recommend this dealership. everyone was super nice and extremely helpful, if you’re ever in a pickl | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Mayra Valenzuela
Used them for a recall. Super nice staff. Everyone was very sweet, but especially the receptionist. The tech reviewed everything found in the inspection and was able to answer all our questions. | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ B G
Great experience with the sales department, not great experience with service department. Took my car in for initial 10,000 mile maintenance and tire rotation. Afterwards, car sounded very rough. Started to sound like I had a flat tire. I check it out and see caps have come off of two of my lug nuts. The lug nuts were completely loo | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Wasted Space
So, life didn't prepare me for my only key to get stolen at a red light by a passenger and then watch him bolt into the distance. I had no idea how expensive, how stressful, how difficult recovering from something like this. It was all made significantly SIGNIFICANTLY easier with Conrad's help. He was incredibly patient with me wh | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Joe Brison
Very friendly staff | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Dustin French
Sam helped us out and was not pushing us to get something out of the price we told him and he made sure we staid where we wanted to be | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Francis Webb
| Read Full Review
6/25/2024 12:00:00 AM | Google
★★★★★ Regina Maidlow
| Read Full Review
6/23/2024 12:00:00 AM | Google
★★★★★ Cheyanne Poterbin
Overall great experience! Josh was great to work with from start to finish. Before I even made it to the dealership, he was able to provide me with any additional information I needed and was able to give me a breakdown of the cost. He communicated efficiently and effectively. When I arrived for a test drive he had the car already ru | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Tamara Moler
I have owned 5 Volkswagens over the last 10 years. Having recently moved from out of state I was happy to see a VW dealer less than 2 miles from my home as I used to drive an hour to get VW service. Napleton VW is nothing liberal I was used to. 0/10 Service Department. I had an error light come on and they charged me $200 just to loo | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Ron B
Everyone I came into contact with was so nice and helpful! Service dept, waiting area, ride back and forth to home, detailing; everything was excellent. Oil change, diagnostics, and detailing were done and when I got it back it looked brand new! | Read Full Review
6/10/2024 12:00:00 AM | Google
★★★★★ Edmond Carpio
My first visit with Napleton VW. Was an amazing experience. I dropped off my car for an electrical problem, everything was explained to me in detail. Started off with checking in with Miss Kendra. She was an absolute pleasure and made sure I got a rental immediately since I would be without my car for a few days. Steven then took ove | Read Full Review
6/10/2024 12:00:00 AM | Google
★★★★★ Joshua Hughson
We’ve had our VW serviced a few time here now. The most recent time for major warranty/recall work. VW corp showed through real action and policy that they care about their owners. The dealer staff was alway warm, consistent in communication and most importantly advocated for us. Hopefully this will be our experience for a very long | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Travis Dewitt
My experience with Napleton VW has been wonderful. They took all the stress and "used car sales" out of buying a preowned car. We have now purchased two vehicles from Napleton and will point everyone we know in that direction. They are consumer focused, honest, understanding, and make the process enjoyable. We are so thankful for the | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Michael Bowman
First off! Amazing team! Bright smiles and enthusiasm is top tier. I walked in not knowing anything from where to go or who to talk to and immediately get asked if I need help! The gentleman was nice, smile on his face and sounded happy to help. The gentleman at the service desk are funny! Energetic and polite. With the entire team c | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Paula Adams
| Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Kalei Wolken
Bill Hall and John Bradley helped to make my experience easy and quick. This is my second Outlander and I am impressed by how helpful and friendly they are here at Napoleon! | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ B.D FPV
Stopped in today for some warranty work. Steven helped me service was great. He was extremely friendly and quick, easy to deal with | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ patrice couche
Very nice people. Only one complaint...our recall service was going to take 5 hrs and no one told us this. We drove 2 hrs to get there. We had no other plan to go anywhere. Maybe the service department should relay info like that so customers can plan better. We are rescheduling sonwe can spend the day there without spending there at | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Jeremy Gavisk
Josh Butts and Bill Hall took care of us today with our Sienna! Josh was very responsive and Bill found a better rate than we could get on our own. I appreciate your professionalism and efficiency. | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Charles Brown
I dealt with Joshua Butts! And was a very friendly and very helpful person you could get ahold of them at anytime! He was out for my best interest, and same with the finance guy Bill! | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Richard Herrmann
Mr Butts was fantastic to work with and made this process simple and smooth. No pressure. Totally a laid back experience! | Read Full Review
5/11/2024 12:00:00 AM | Google

of 7