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Betten Imports, Inc.

★★★★★(85)read reviews

5901 28th St SE, Grand Rapids, MI 49546

(616) 773-2379 Ask About Our Service Specials!

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Mon: 7:30 AM - 7:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ arianna acker
Kassidy is so awesome to work with she made the whole process very easy!! Highly recommend this dealership!! :) | Read Full Review
4/19/2026 12:00:00 AM | Google
★★★★★ Ibrahim Saleh
My two sons went there to buy a car from betten imports, when they get there they had a question about a car, sales man not only refused to answer but also ask them to leave for no reason. That there tells a lot about there management and training if they have any. Not recommended they assumed young people have no money there for th | Read Full Review
4/19/2026 12:00:00 AM | Google
★★★★★ Paul Leistensnider
Awesome experience here at Betten Imports. Chi Le was wonderful and we really appreciated his friendly, low pressure approach. He is very knowledgeable and took all the time we needed to help us pick out this perfect certified Volvo. Highly recommend!! | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Nathan Malone
Nick Z and Dan were amazing to work with! In and out and driving a new car home. Highly recommend. | Read Full Review
4/8/2026 12:00:00 AM | Google
★★★★★ Jonah VandenBussche
Jimmie is THE GOAT! :) So helpful, friendly, and quick. Very happy with my decision. | Read Full Review
4/8/2026 12:00:00 AM | Google
★★★★★ Nan Schoonmaker
Terrible communication. It’s like no one has a phone there. Terrible service from receptionist (yip instead of you’re welcome), had the wrong axle installed on our car, terrible time hunting down service manager. Long stories, but I’m taking the time to write this as our Volvo needs a new battery and we will not take it to Betten. An | Read Full Review
4/8/2026 12:00:00 AM | Google
★★★★★ Dahiana Nunez
Excellent service. ?????????? Thanks, Raymond. | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Rose Phares
Excellent service! Nick was great! Found the perfect car for me! | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Tammy K
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3/18/2026 12:00:00 AM | Google
★★★★★ Charlotte Matthews
Ron Wagner and the finance and service teams were a pleasure to work with. I asked for special accommodations to help save time given my busy schedule and Ron was very attentive and helpful. I highly recommend working with him. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Gary Swainston
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3/13/2026 12:00:00 AM | Google
★★★★★ tia hooper
This is the third car that I have either bought or leased from Betten Imports over the years. I have used Nick Zbojniewicz for both new and used cars. He is one of the most honest and helpful sales persons that I have ever worked with. He came in on his day off once to help my daughter who was home from college for a weekend/holida | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Bill Waite
When we purchased our new Volvo XC40 at Betten Imports, we were very fortunate to work with Andy Baculi. He was very personable and pleasant to deal with. His knowledge of the entire Volvo lineup was impressive. We first expressed our interest in buying a new car over a year ago. He kept in touch via email occasionally, which we | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ Bluet *
I had a great experience with Daniel Erdei at Mercedes Benz Betten Imports, Grand Rapids. He was professional, friendly and quick (which is very important for me). I highly recommend Daniel to anyone looking to get a new car. | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Huey Huey
I needed to get my EQE in for a heater malfunction and it turns out, it needed to get replaced which took about 1.5 weeks due to waiting for parts and getting it repaired. I was given a loaner vehicle and Adam, my maintenance advisor, updated me with details along the way and I was always in the loop. I got my car back nicely hand wa | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Patrick Moore
At the closing I learned there was only one key for my 2024 car purchase. Of course, we asked for the second key. Not knowing what a new key costs we moved forward only to find out one key prices out at over $600. I will never buy another car from Betten and it sours me towards all Betten dealerships even though I had a good exp | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Seth Bellas
Andy and Britni are super helpful. I’ve had my Volvo there three times over the past couple of months for different reasons. Oil change, 40,000 service, and instrument panel replacement. They are always friendly, always accommodating, and they worked with Volvo to take a part that would normally cost $2,500 to replace and reduce the | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Mark Dykstra
We had a great experience working with our Sales Consultant, Dan Erdai and the dealership GM Eric Monk. Very professional in every aspect and just made the entire shopping/buying process very efficient. Dan was very knowledgable about the various features, answered all our questions made sure the car was well detailed and the deliv | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Quynh Truong
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2/15/2026 12:00:00 AM | Google
★★★★★ Erin
Highly recommend!! I had the best experience with Dan Erdei at Betten imports :) His level of care and experience was obvious! Thank you so much Dan | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Andrea Legler
From start to finish, working alongside Mason was a breeze. Mason was a huge trooper in working alongside me to surprise my husband with a brand new vehicle, and he was fantastic. We drove from the other side of the state to pick up the vehicle, so a lot of our interactions were through email or phone conversation, and he guided me e | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ brewer
What can I say, Jeremy Anderson was like Santa Claus for me and my wife this year. Our Mercedes broke down after driving out from Massachusetts. We were stuck without a car, and after being towed to Betten, Jeremy put us at ease. Getting us in on Christmas week and doing a 25hr faulty cylinder head job that was covered under an exten | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Jenna Prieto
Starting to question the integrity of staff. We have been long time customers of Betton, having purchased a Volkswagen there and go to them for almost all repair needs. Repairs have always been on the high side but we justified it with good service. The last two repairs we had, we were quoted one price and then when it was time to pa | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Kaan YILMAZ
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2/1/2026 12:00:00 AM | Google
★★★★★ Berkay Yigit Sönmezyuva
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2/1/2026 12:00:00 AM | Google
★★★★★ Sasha O.
Used to be good, now they’ll have you wait 10 hours to get a simple service done. Do not buy from them. Purchased a used auto for 12000$, worth around 8, one key, and before its first oil change came up with 10000$ in failures, 2000$ in maintenance needed. one repair requiring engine rebuild. Their AGWS extended warranty they sell is | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Susan Dmytrusz
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1/1/2026 12:00:00 AM | Google
★★★★★ Spencer Boorsma
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1/1/2026 12:00:00 AM | Google
★★★★★ Lutfu KIRKAN
I purchased a used 2017 Volvo XC90 Excellence with only 23k miles, which was represented as being in excellent condition. Shortly after the purchase, I discovered multiple serious issues that were not properly disclosed, and I am now facing close to $8,000 in repairs. These repairs include replacing all four tires, as the tires on t | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Jenny Kihn
Went to get my oil changed. EVERYONE I spoke with was professional, kind and pleasant! I especially enjoyed my interaction with Chee Lee (I hope I spelled that correctly!) Thank you! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Ashley Rawlings
I bought my can in August 2025 after hunting for months online. I was nervous to go into a deal shrimp on my own but Nick Z made the process fun and so enjoyable. We test drove it together and laughed the whole time! The process was so easy from submitting the financial forms online, uploading my insurance, signing my life away, and | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ BillBeth Brackenridge
Had the opportunity to work with Dan Erdei regarding our second vehicle purchase. Both times he was very knowledgeable about his products and really focused on matching my needs to an appropriate product. Timely responsive and a pleasure to work with. Highly recommended him. | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Joshua Bennett
Great service, shoutout Ron! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Alyssa Hulst
Had a great experience with Nick! He was extremely helpful with the entire process and answered all of my questions. | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Gary Hicks
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12/1/2025 12:00:00 AM | Google
★★★★★ Felix Amaro
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12/1/2025 12:00:00 AM | Google
★★★★★ Ninlo Diarrassouba
After having my Mercedes serviced there for over 3.5K they failed to properly diagnose the issue with my car although it was in their possession for close to a month . The service manager Jeremy then wanted to charge me an additional 1.5K to "hopefully fix it now" After bring up my issue to him, he proceeded to block my number and | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Diana Rutaremara
We took our Mercedes in for service, and after being assured that they diagnosed and fixed the issue, within a couple of days after getting it back the car died. We also noticed that the radio and sunroof did not work. After towing it to them, Jeremy, wanted to charge us additional money for work that should have been diagnosed. Afte | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Chris Houseman
Brooke at the VW Service Center is the best! She really knows her stuff, is always professional, and gets everything taken care of efficiently every time I visit. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Michael Demos
Volkswagen Service Advisor Brooke is absolutely the best, she has the excellent customer service skills I have ever seen in a dealership. She is why we have purchased our last two new Volkswagen’s. Thank you Brooke for caring such much about the customer. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Andrea Motyka
I just leased a 2025 VW Jetta from here. First off, they got me a really good deal on the vehicle and gave me a good price for my trade-in vehicle. The vehicle drives amazing and everyone should drive a VW!! Justin was my salesman. He was personable and very communicative. He answered my questions and made the whole process seamless. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Amanda K
We had an amazing experience with our sales rep, then we were introduced to the finance manager who gave us a long speel about his life and how he doesn't take advantage of people. Our credit was run without telling us it wasn't going through Volkswagen, offered us $4k less than Serra in TC for my trade in and the cars were marked u | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Bryan Neitzelt
I was lied to and misled the entire time. They had a 2023 on the lot at a decent price. Still a bit over “street value” but with Mercedes holding their value it was worth exploring. They also had a 2025 at the same price. When I asked why they said it had less technology in it. When I asked to see it the salesman Nick said it wasn’t | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Brenda Bassett
I stopped by Betten Imports to check out a pre-owned vehicle and had the pleasure of working with Ron Wagner. He was fantastic, straightforward, genuine, and made the whole process simple without the usual sales pressure. Ron really listened to what I wanted and cared about making sure I found the right fit. It was such a great exper | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Sarah Larson
Ron was great! I love my new (to me) vehicle. Everyone at Betten was friendly and helpful. | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Matilde Eurich
John Ortegon was exceptional he was so friendly and made the experience buying our new car easy .Thanks John. | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Kelli Stamm
Nick Z was awesome to work with! He made the whole process easy, no pressure, and really took care of us. We love our new car! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ TANJA KOVACEVIC
This is my 6th car from Betten Imports.The process was simple.Never had an issue.These people know how to grow a relationship.Ray and Dominic were amazing.This is the only place where I will continue to buys my cars.Shout out to the whole team!!!!!!! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Matilde Eurich
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10/1/2025 12:00:00 AM | Google
★★★★★ Steve Haner
Nick went above and beyond to get my deal done. He is very professional and very personable. Pleasure to deal with. Thanks nick, I love my jeep. | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ steve schroeder
Being out of state and unable to physically view the vehicle I was interested in, it was essential that I felt confident with the sales staff and Nick exceeded my expectations. Never felt pressured. He answered my questions over a few phone calls and kept me informed throughout the process. When I made the decision to purchase vehicl | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Jacob Sweeney
Brittany helped us with our new Volvo at no cost and very grateful for her help today thank you!!! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Ismelda
I had a positive experience working with John! He was helpful & knowledgeable! No pressure at all. I recommend to work with him! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Frank Roberts Jr
Very poor customer service | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ L Ni
Avoid Betten Imports – Learn From My Experience I just want to share my story in hopes of saving someone else the headache — and a lot of money — by avoiding Betten Imports. I am writing this in hopes that I can save someone from what me and my family went through. I bought a Mercedes from Betten Imports. Just two months later, I s | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Mariana Yamila Yelena Orozco
Had an amazing experience with John, loved how he took his time to explain with details. There was this moment I told him that I wanted the car and he said “let’s test it for a ride first, because I like my customers to know what they are buying” that alone said a lot. He really cares about his clients 100% recommend! | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Austin Davco
Quick service, nice staff, and they communicated well throughout the time they had my car in for service. I have used them multiple times now and will continue to take our Atlas there. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Bryan Figueroa
I picked up an AMG EQE today with the help of Dan Erdei. He made the experience painless, efficient and personal. Highly recommend him if you’re looking for a totally exceptional car shopping experience. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Farhad Mirroknian
We had a great experience buying our GLC 300 from Dan Erdrei at Betten Imports. Very knowledgeable and responsive in answering our question and the transaction was handled efficiently and respectfully. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Beth Colpean
Jimmie Howard of Betten Imports was fantastic. I bought a Chevy Malibu and the entire experience was seamless. Looking for a reliable used car? Jimmie’s your guy! | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Sarah Smallegan
John Ortegon was awesome!! Everything was super easy to process! It was great buying a used car without the used car dealer feeling!! | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Gordon Finnie
Jimmy is the perfect person to help you find what you want. Great listener and patient Look him up got a great experience! | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Richard Vanderkallen
Provided good service. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Nicholas Chibanda
Just got off a call with Eric and he us the most rude service manager I have ever spoken to....a liability for this company. I don't even understand how he is in customer service. I posted a couple months ago how the service department MESSED UP my AC system and LIED to me about filling up the FLUIDS...Which they obviously did not. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ john zimmerman
I wanted to make you aware of a very frustrating situation my wife experienced with one of your salespeople. My wife had taken a vehicle from your lot to have our mechanic look it over, as she was planning to purchase it. After dropping the car back off, she tried repeatedly to reach Cassidy, the salesperson, but received no respons | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Collin Chrenka
John was kind, informative, and made the car buying process smooth. He also had a good taste in music and movies. What’s not to like? | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Kayla Pearson
Loved working with John Ortegon! He went above and beyond to get us in a vehicle not only quickly but one safe for our growing family. His communication was top tier and so appreciative during the process of finding a new vehicle after an accident. Thank you! | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Zach Steele
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8/1/2025 12:00:00 AM | Google
★★★★★ Joyce Mast
We could not have asked for a better place to make our Atlas selection. Highly recommend Betten Imports. specifically our sales person Cassidy and Dan the sales manager. Thanks! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Ryan Farrell
It was a pleasure selecting a vehicle at Betten Imports. From someone who comes from the sales field, I never felt pressured and the process was very easy going. Working with Jimmy through the process was as low stress as it comes and I even had a chance to work with Dan during the process. Amazing process all the way through and whe | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ joey rauch
We purchased a new family vehicle from Betten Imports and I must say, this place rocks! I worked with John, and he made sure we got exactly what we wanted. The whole process was smooth and exciting from the test drive to taking it home. Lauren worked with us on the finance end and helped us get the best rate! That’s a win! She was | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Matt Garber
Sales staff was good , management was difficult/. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ M Fick
Quick and easy | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Lisa Shaffer
We had a fantastic experience at Betten Imports! John and Dan were great to work with, extremely friendly and very knowledgeable! The process was simple and we felt no pressure from anyone at any point. We will absolutely be back if we’re in the market again for another vehicle! Thank you again, Dan and John! | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Cheryl Senica
Exceptional service with John Ortegon as our salesman. He was a pleasure to work with. Dan and Dominic were also part of our wonderful experience at Betten Imports, Inc. We couldn’t be happier! Highly recommend! | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Gabe Ploeg
I had a great experience buying my Volkswagen Golf GTI! Jimmie Howard was a great salesmen and I was able to get the best deal possible with Betton. Everyone was really friendly and I would definitely work with these guys again ! | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Emin Djonko
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6/1/2025 12:00:00 AM | Google
★★★★★ Rosa Magallan
Brought my 2019 VW Atlas in for a starting issue. Betten Imports told me it was fixed and ready for pickup, but when I arrived, the vehicle would not start. ( Employees looked at each other confused. )Now they’re trying to charge me again to diagnose the same issue. Extremely disappointing and unacceptable service. I expected better | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Irnes Sefer
Love buying my cars here and getting them serviced and maintained. I never had issues with any of my cars. Always a great experience. Always feel welcomed and everyone is friendly and helpful. Kick back, have coffee and cookie, watch TV or read. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Chris Walker
John Ortegon was a great Salesman. No pressure but very knowledgeable. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Amanda VanGeest
John Ortegon was amazing. Made the process super smooth and easy!! Lauren was awesome as well! Highly recommend :))) | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Gentiana Pina
Ricky exceeded expectations! He provided great assistance, and demonstrated a high level of professionalism by being punctual. Many thanks, Ricky, for your exceptional service! | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Kelli Erb
I had a fantastic experience buying my new VW Tiguan at Betten! Jacob, my salesman, was knowledgeable, helpful, and made me feel confident I was getting the best possible deal. Lauren, who handled the financing, was also incredibly knowledgeable—and on top of that, she had a great sense of humor and such an authentic, fun energy. She | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Kelly LeBlanc
I recently bought a preowned 2018 Ford Explorer from John Ortegon at Betten Imports and had a wonderful experience. John took time to show me how everything on the car worked and answer all my questions. We did a long test drive so I could really see how the car handled, braked, etc. I didn't feel rushed or pushed, and John was a ple | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Katie McQueen
We have had bad experiences with sales and service department at Betten. I have tried to give them then benefit of the doubt a few times but it does not seem to be a quality place. Sales: we were looking to replace our current Audi and we were not sure what we wanted to replace it with. We also have a Mercedes and love the car and so | Read Full Review
5/1/2025 12:00:00 AM | Google

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