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Betten Imports, Inc.
★★★★★(73)read reviews

5901 28th St SE, Grand Rapids, MI 49546

(616) 965-7305 Ask About Our Service Specials!

Service Offers

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$20 Off Mid-Week Special¹Click Here for Details

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$79.95 VW Synthetic Oil Change³Click Here for Details

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$149.95 VW Economy Battery and Installation⁶Click Here for Details

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Genuine VW Brakes Click Here for Details

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Convenience, Volkswagen Original Tires, and Unmatched Expertise Click Here for Details

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Receive a 15% rebate when you purchase select accessories!

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Get a no-charge battery inspection today, and we'll help make sure everything checks out!

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Get $10 Off Your VW DriverGear Purchase of $50 or More with Online Promotion

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Genuine VW Pollen Filters/Engine Air Filters Click Here for Details

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Receive a $25 Visa Gift Card with Participating Purchase on the Volkswagen Service Credit Card

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Pay for 11 months, get 12 months of SiriusXM!

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Get a $140 Visa Prepaid Card when you purchase four eligible tires with your VW Service Credit Card!

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Get the VW Tire Price Match Guarantee

Map & Directions

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Business Hours

Mon: ClosedTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 8:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: ClosedSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Betten Imports, Inc. has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ James Abid
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9/21/2020 12:00:00 AM | Google
★★★★★ Marshall Bloom
Great selection friendly sales | Read Full Review
9/21/2020 12:00:00 AM | Google
★★★★★ Logan Bylsma
The Mercedes team was nice and the place had a very good waiting area with individual workspaces where I was able to work remotely. However, After “inspecting” my car, they gave me a list of about 12 suggested repairs/service, half of which I knew to be completely unnecessary. For example, they recommended I replace the cabin air | Read Full Review
9/15/2020 12:00:00 AM | Google
★★★★★ Alexander Woellhaf
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9/12/2020 12:00:00 AM | Google
★★★★★ Umesh Sharma
Service manager James listen to my needs and justify service | Read Full Review
9/11/2020 12:00:00 AM | Google
★★★★★ Phil Barnes
They have logs of stuff | Read Full Review
9/11/2020 12:00:00 AM | Google
★★★★★ Jennifer Copeland
After a poor experience at my local Volvo dealership, I opted to returned my leased XC60 to Betten Volvo instead. Mark was very responsive and helped me find a great new solution. I’m hopeful for my new relationship with Betten to continue to be a great one. | Read Full Review
9/5/2020 12:00:00 AM | Google
★★★★★ John J compagner
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9/4/2020 12:00:00 AM | Google
★★★★★ Brian Gee
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8/21/2020 12:00:00 AM | Google
★★★★★ Joshua Garcia
Great experience Mark did a great job helping me out highly recommend Betten volvo! | Read Full Review
8/21/2020 12:00:00 AM | Google
★★★★★ Cindy Napolitan
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8/19/2020 12:00:00 AM | Google
★★★★★ Brian Kegley
Great experience with Mark and staff! Quick and easy | Read Full Review
8/19/2020 12:00:00 AM | Google
★★★★★ Jason Balgavy
Great experience all around! James even came in on his day off to do my new car delivery! Traded in my old (2006) Volvo; had awesome experiences with the service department over the years, too! | Read Full Review
8/19/2020 12:00:00 AM | Google
★★★★★ Mario H
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8/16/2020 12:00:00 AM | Google
★★★★★ Larry Jensen
We own a VEHICLE. | Read Full Review
8/9/2020 12:00:00 AM | Google
★★★★★ Tim Engel
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8/6/2020 12:00:00 AM | Google
★★★★★ Casey Clark
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8/5/2020 12:00:00 AM | Google
★★★★★ Justin Smith
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7/29/2020 12:00:00 AM | Google
★★★★★ Bob Champion
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7/29/2020 12:00:00 AM | Google
★★★★★ C Jon
Just got a new Volvo XC90 through the Volvo subscription plan. The process was quick and easy and was a great deal. Thanks to Mark in sales for making everything run so smoothly! | Read Full Review
7/19/2020 12:00:00 AM | Google
★★★★★ Gary Graeff
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7/14/2020 12:00:00 AM | Google
★★★★★ Ellis Ganic
Will edit if next experience is better | Read Full Review
7/1/2020 12:00:00 AM | Google
★★★★★ Logan Trombly
Great service | Read Full Review
6/28/2020 12:00:00 AM | Google
★★★★★ daniel zamir
Their employees won’t wear masks in the middle of a global pandemic even though every epidemiologist and doctor in the country is recommending people wear masks. It’s outrageous. | Read Full Review
6/28/2020 12:00:00 AM | Google
★★★★★ sergio delgadillo
Great customer service | Read Full Review
6/23/2020 12:00:00 AM | Google
★★★★★ Roy Bates
Very laid back no pressure environment. Would recommend for your next car purchase. Ask for Jimmy Howard. | Read Full Review
6/5/2020 12:00:00 AM | Google
★★★★★ Amy Hagerman
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5/29/2020 12:00:00 AM | Google
★★★★★ thomas ralston
Excellent customer service | Read Full Review
5/28/2020 12:00:00 AM | Google
★★★★★ Jess
This place is such a disaster. They lie to your face about certain things and they think they can get away with it: The VW manager Dave is such an a** and disrespectful it’s disgusting If I could rate it at a zero I would... | Read Full Review
5/26/2020 12:00:00 AM | Google
★★★★★ Ellis Ganic
Beautiful building great Mercedes cars always have taken my own for their awesome maintenance! Did get 2 cars from here..... the Mercedes c300 is perfect no complaints pure German excellence still drives today. Beware of used car section though; sold me a Chevy and there’s one specific guy with greasy hair short complete douche. hope | Read Full Review
4/17/2020 12:00:00 AM | Google
★★★★★ David Brown
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3/15/2020 12:00:00 AM | Google
★★★★★ della sawyer
Personal are very polite. | Read Full Review
3/11/2020 12:00:00 AM | Google
★★★★★ Deborah Shumard
VW SUV suprises me. It drives great, good reviews and nice lines. | Read Full Review
2/28/2020 12:00:00 AM | Google
★★★★★ Chris Houseman
I always deal with Cory and Matt, and Brandy in the VW service department. Over the years they have been very helpful with my GTI's warranty work, and any other issue that arises with my GTI. Very professional, and genuine. I really appreciate that type of assistance. | Read Full Review
2/28/2020 12:00:00 AM | Google
★★★★★ Neil Kent
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2/28/2020 12:00:00 AM | Google
★★★★★ Candy GUY
After sales , the service is not good as what I expected, just got the vehicle and it stated giving me problems , so I took it to the dealership where I got the vehicle, I was told they are busy and cannot take my car now , I request for a car wash and they didn’t did that too, the sales guy is rude and very unprofessional | Read Full Review
2/15/2020 12:00:00 AM | Google
★★★★★ oscar elian
It's a great experience every single time. I keep going back because of Todd and John in parts and Jim in Mercedes service department. Todd is always upbeat and courteous to customers. | Read Full Review
2/11/2020 12:00:00 AM | Google
★★★★★ Becki Greenman
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2/11/2020 12:00:00 AM | Google
★★★★★ Jay Santos
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2/11/2020 12:00:00 AM | Google
★★★★★ Cameron Eggly
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2/9/2020 12:00:00 AM | Google
★★★★★ Scott Bruns
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2/9/2020 12:00:00 AM | Google
★★★★★ Jackie Samuels
So disappointed in sales manager. I’ve been a loyal customer for the last 9 years (3 leased VWs). I tried to get them to work with me on a used vehicle purchase this time but according to manager, there were no concessions he could make. He said you can’t “play” with the numbers on used cars like you can with new. Needless to say, t | Read Full Review
2/7/2020 12:00:00 AM | Google
★★★★★ Haydn Hennes
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1/31/2020 12:00:00 AM | Google
★★★★★ Todd Gunderson
Nice people, very helpful too. | Read Full Review
1/28/2020 12:00:00 AM | Google
★★★★★ Melina Chesser
Worst Used Car Salesman Manager. Do not hold your breath on getting help. Degrading to single women. | Read Full Review
1/26/2020 12:00:00 AM | Google
★★★★★ Kristyn Pittman
Came in for an oil change today. It’s sad to say, but I have had better service at a 15 minute quick lube!!!!! Just bought a Volkswagen Beetle. The original owner bought it off of the showroom floor at Betten a few years ago. All of the service has been done at Betten and I thought I would keep that going. I called for an oil chan | Read Full Review
1/20/2020 12:00:00 AM | Google
★★★★★ J C Suarez
Good service | Read Full Review
1/3/2020 12:00:00 AM | Google
★★★★★ Gina Adami
Like most people (I think), I've always dreaded the idea of walking into a car dealership. But this weekend I bought a car from Betten and was very pleasantly surprised! Our salesman, Keith Yeager, was patient and knowledgeable. I did not feel pressured to make a purchase and definitely did not feel like he tried to up-sell us on | Read Full Review
12/31/2019 12:00:00 AM | Google
★★★★★ Mindy Olsen
Mercedes employee was very pushy and borderline rude. Vw was nicely attentive but still very aloof and off standish. | Read Full Review
12/31/2019 12:00:00 AM | Google
★★★★★ Leon Fox
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12/30/2019 12:00:00 AM | Google
★★★★★ josh mosley
Great experiences with Mercedes service. | Read Full Review
12/20/2019 12:00:00 AM | Google
★★★★★ Aaron R
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12/19/2019 12:00:00 AM | Google
★★★★★ Foghorn Greenhorn
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12/19/2019 12:00:00 AM | Google
★★★★★ Barry Baker
Good service from Jim. | Read Full Review
12/18/2019 12:00:00 AM | Google
★★★★★ na3iman
I am disappointed and highly upset. Betten Imports does not deserve a star. Your slogan "where relationships grow" is not true at all. I have warranty and I've taken my vehicle 3 times! for the same issue! The 3 times that I have taken it, each time I felt like I was not welcomed from the 1st 2nd & 3rd time. The staff made me wait(fo | Read Full Review
12/14/2019 12:00:00 AM | Google
★★★★★ Chase Olenick
Could not be happier with the customer service I worked with Kieth and he was very helpful and did everything he could to fit a car in my budget. The car I went to view looked exactly like the pictures and I could not be happier with my purchase! | Read Full Review
12/12/2019 12:00:00 AM | Google
★★★★★ Ralph Russo
Bought a used Ford from Simon. When i am in the market for another vehicle I will check them out. Very friendly and helpful, no pushy power sales here. | Read Full Review
12/12/2019 12:00:00 AM | Google
★★★★★ Jack Lipton
Brought in my new Volvo for an unscheduled visit with a slow tire leak and they had me fixed up and on the road for $0 in 25 minutes. Great service! | Read Full Review
12/8/2019 12:00:00 AM | Google
★★★★★ Martha Faustmann
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12/4/2019 12:00:00 AM | Google
★★★★★ Brian Newton
Great dealership. First time in with our XC60 and could not be more satisfied. A++++ in my book | Read Full Review
12/3/2019 12:00:00 AM | Google
★★★★★ Cindy Johnson
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11/26/2019 12:00:00 AM | Google
★★★★★ Mike Strachan
Very friendly staff and good service !! They were honest in their assessment of what I needed done for brake work and did not over sell me on anything !! Great job Everyone !! ???? | Read Full Review
11/21/2019 12:00:00 AM | Google
★★★★★ Lyndon Grooters
I had a really good experience working with Keith Yeager, really professional, cares, and is knowledgeable. Best in the area. I would also recommend working with Jason Jeffery for technical needs, up-front guy and a walking Volvo encyclopedia. | Read Full Review
11/21/2019 12:00:00 AM | Google
★★★★★ Michael Charles
Great place to get a new car. | Read Full Review
11/15/2019 12:00:00 AM | Google
★★★★★ Jacob Hall
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11/9/2019 12:00:00 AM | Google
★★★★★ Angel Green
Super friendly and helpful staff with a great selection of vehicles. | Read Full Review
11/3/2019 12:00:00 AM | Google
★★★★★ Meadmaker David Baldwin
Excellent service at the parts department. You do need to have the VIN for your car to find parts. | Read Full Review
10/30/2019 12:00:00 AM | Google
★★★★★ Erik Huisman
Communication is terrible. Told a member of the sales staff to email and NOT call during the day. What happened? Got a call. I responded by email and never heard back | Read Full Review
10/21/2019 12:00:00 AM | Google
★★★★★ annette platt
I took my car in for service and left with engine light on dash and car broken where they 'fixed' the issue. They lied to me saying they would come bring me a loaner and fix my car they broke. I am now waiting 30 days for a scheduled appointment so I can use a loaner car. Meanwhile my back window is unsealed and it is winter!! UN | Read Full Review
10/17/2019 12:00:00 AM | Google
★★★★★ Mohamed Mousa
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10/16/2019 12:00:00 AM | Google
★★★★★ Mr Jinx
Easy to find location with knowledgeable staff. Parts/service department is top notch. Come here if you need OEM parts or service you are uncomfortable attempting yourself. | Read Full Review
10/4/2019 12:00:00 AM | Google
★★★★★ Jane Luke
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10/4/2019 12:00:00 AM | Google
★★★★★ alphonso brebenel
First encounter was back in 2008 if I remember correctly. Took my wife’s car for an oil change ML320CDI. Before I left the parking lot I pulled out the stick to double check the oil level. The oil was totally black. They did not change the oil but they charged me for. Finally they agreed the oil was not changed and the oil was change | Read Full Review
9/30/2019 12:00:00 AM | Google

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Return to complete listing of VW Service Departments

Betten Imports, Inc. ★★★★★(73)read reviews

Service Offers

Map & Directions

Business Hours

Volkswagen Quality and expertise at a real value.

Customer Reviews

Betten Imports, Inc.
★★★★★(73)read reviews