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Betten Imports, Inc.
★★★★★(82)read reviews

5901 28th St SE, Grand Rapids, MI 49546

(616) 773-2379 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 8:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 8:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: ClosedSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Betten Imports, Inc. has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ richard grecheski
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4/18/2021 12:00:00 AM | Google
★★★★★ Anna Stevens
Awesome love my new lease vehicke the personal are great people too. | Read Full Review
4/15/2021 12:00:00 AM | Google
★★★★★ clear as water
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4/14/2021 12:00:00 AM | Google
★★★★★ Rich Champion
I did not go there... But I did drive by and laugh... As I revved up my Detroit muscle | Read Full Review
4/11/2021 12:00:00 AM | Google
★★★★★ Curtis
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4/6/2021 12:00:00 AM | Google
★★★★★ Jamie Hulings-VanderLaan
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4/6/2021 12:00:00 AM | Google
★★★★★ Benjamin Kortz
Would not recommend going to this establishment to purchase a car! I unfortunately made the wrong decision and bought a car from this establishment and it has been nothing but unpleasant and a terrible experience! The service here has been awful and rude since the moment I walked in, with the first question I was asked was if I could | Read Full Review
4/5/2021 12:00:00 AM | Google
★★★★★ Joni Peterson
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3/31/2021 12:00:00 AM | Google
★★★★★ Alex Wilkening
Just got set up in a new 2020 Volvo V60 by Mark Maslonka! Just prior to this car, I had another 2020 V60 but was rear-ended by a dunk driver while I was stopped at a stoplight. He was probably going about 50 mph and I could not be happier with the protection and safety Volvo afforded me, which is why I got the same exact car! Aside f | Read Full Review
3/30/2021 12:00:00 AM | Google
★★★★★ Luis Lopez
Great services. Great people best oil change services. | Read Full Review
3/28/2021 12:00:00 AM | Google
★★★★★ Luis Lopez
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3/27/2021 12:00:00 AM | Google
★★★★★ Melanie Daniel
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3/25/2021 12:00:00 AM | Google
★★★★★ Samantha Daisy
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3/22/2021 12:00:00 AM | Google
★★★★★ Dan Hunsberger
There were some differing opinions among the VW Service staff as to whether my 2020 GTI which I've owned for about six months and has about 2500 miles on the odometer should be in for an oil change based on VW Car Net having alerted the dealership that it was overdue for one. It was decided that the correct answer is ?No.? While my c | Read Full Review
3/22/2021 12:00:00 AM | Google
★★★★★ bhupathi suman rao
Worst customer service. They keep you on hold for long time and keep you in loop. The front desk folks doesn’t have the courtesy to listen. After a long discussion, they transferred to the manager and the call went into loop again.This is the worst service I experienced ever. | Read Full Review
3/18/2021 12:00:00 AM | Google
★★★★★ Lisa Brenner
Worst place ever, have had our car for 2 1/2 months...went in running to fix a hard start...still don't have it back. They have said tomorrow for 2 weeks. Thrn done today by 11...yep my friend is still sitting up there waiting for car!!! | Read Full Review
3/17/2021 12:00:00 AM | Google
★★★★★ jers420
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3/13/2021 12:00:00 AM | Google
★★★★★ Sahra Sheikh
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3/11/2021 12:00:00 AM | Google
★★★★★ Henry Westerhuis
Mark, in Volvo Sales, was an absolute pleasure to work with on the purchase of our new XC60! His knowledge and experience made working with him, and his team, a seamless process and couldn’t be happier with everyone at Betten Imports. Thank you again, we love our new car! | Read Full Review
3/5/2021 12:00:00 AM | Google
★★★★★ Madeline Torres
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3/3/2021 12:00:00 AM | Google
★★★★★ Jackie Johnson
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3/1/2021 12:00:00 AM | Google
★★★★★ Erin Walma
Went in for the GLB. Poor customer service and follow up. Ended up buying the new high country traverse. | Read Full Review
2/25/2021 12:00:00 AM | Google
★★★★★ DAVID ROWLEY
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2/24/2021 12:00:00 AM | Google
★★★★★ Joseph D'Ambrosio
I had a very difficult time talking with anyone in service. On several occasions I got a very nice woman who answered my call and each time when I was sent to service no one picked up and my call went back to the operator/receptionist. I finally left a message for the sales manager who was involved when I purchased my XC90. He got ba | Read Full Review
2/24/2021 12:00:00 AM | Google
★★★★★ Haley Brennan
Fantastic service. Such an easy process to get a new Volvo through the subscription program. Thank you! | Read Full Review
2/13/2021 12:00:00 AM | Google
★★★★★ Letoya Bradley
Everyone was very helpful! Will S. was my sales person and he was fantastic!! He made my experience exceptional and smooth from beginning to end!! Thanks again Will!! | Read Full Review
2/11/2021 12:00:00 AM | Google
★★★★★ Mila Spencer
Visited here on a snowy day with my boyfriend accompanying me also looking for a new car. Wanted to see a certain model that had been discontinued/updated (E-400 coupe) which is understandable. The guy in the showroom was super helpful in that, but they did have the updated model available to show. We were shown to a pre-owned salesm | Read Full Review
2/11/2021 12:00:00 AM | Google
★★★★★ PESCA EN G.R MICHIGAN
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2/9/2021 12:00:00 AM | Google
★★★★★ Bethany Tyminski
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1/9/2021 12:00:00 AM | Google
★★★★★ mega gomez
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1/7/2021 12:00:00 AM | Google
★★★★★ Dean Bartholomew
I have gone here for a very long time. No longer incredible quality and longevity, they are still very good. Something for everyone Volkswagen Volvo the Mercedes My Mercedes is made in America "Sweet home Alabama.." Oh well reasonable price for what you are getting and very safe vehicles:.. | Read Full Review
1/7/2021 12:00:00 AM | Google
★★★★★ Siva Katragadda
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1/4/2021 12:00:00 AM | Google
★★★★★ Jes Smith
Just bought a new Volvo from Mark and everything was great!! | Read Full Review
1/2/2021 12:00:00 AM | Google
★★★★★ Penny Johnson
The service is very bad ?? the mechanic are not safe | Read Full Review
1/1/2021 12:00:00 AM | Google
★★★★★ John Berles
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12/29/2020 12:00:00 AM | Google
★★★★★ James
Simon Miller was exceptional in helping me purchase my Mercedes. I recommend seeking his service for yourself. | Read Full Review
12/27/2020 12:00:00 AM | Google
★★★★★ Jason Gust
Mark at Betten was a huge help in finding my perfect new car. He was prompt, respectful, and made the new car buying experience a blast! | Read Full Review
12/15/2020 12:00:00 AM | Google
★★★★★ Nicole Singer
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12/13/2020 12:00:00 AM | Google
★★★★★ Amanda` Gracey
Recently purchased an Atlas Cross Sport and would highly recommend Will Swets. He and the entire team at Betten were wonderful. | Read Full Review
12/9/2020 12:00:00 AM | Google
★★★★★ Kathy Starr
Currently not looking for a car | Read Full Review
12/6/2020 12:00:00 AM | Google
★★★★★ Cuba Cienfuegos
Cool | Read Full Review
11/28/2020 12:00:00 AM | Google
★★★★★ Millie Mills
All the lights on my dashboard had lite up & it was beeping at me. I decided to bring my car in to Betten Imports on 10/14/20. I received a text message with the recommendations. The recommendations are as follows: air injection pump (smog pump) secondary air pump supply hose is cracked cause vacuum leak, valve cover gasket replaceme | Read Full Review
11/4/2020 12:00:00 AM | Google
★★★★★ Crocetta Alfano
If I could give no stars I would, being a Mercedes dealership you would expect top of the line service that is what you pay for , my car was brought into the service center in June (that’s right you heard it June ) I still am waiting to get my car back , all summer !!!! Insurance money wasted for all these months with no car. Calle | Read Full Review
11/2/2020 12:00:00 AM | Google
★★★★★ Matthew Mitchell
Mark was amazing! Efficient, thorough, and extremely knowledgeable! In and out w a new XC90 in no time. Zero problems, fantastic experience as always!! | Read Full Review
10/30/2020 12:00:00 AM | Google
★★★★★ Guy Yondo
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10/28/2020 12:00:00 AM | Google
★★★★★ Jonathan Dodge
Came in for an express oil change. Was told they were busy but they would fit me in. I made it clear that I had an appt at 11 and would come back for service if that wasn’t feasible. Brandy assured me it wouldn’t be an issue. Followed up 10 mins before I had to leave and was told not an issue. Ultimately, didn’t make my appt on time | Read Full Review
10/23/2020 12:00:00 AM | Google
★★★★★ The Stop Animation Channel
Nice people. They do good work and are professional. 3 stars due to most employees not wearing masks. Kind of scary. Feel bad for the staff. COVID hospitalizations just waiting to happened. | Read Full Review
10/16/2020 12:00:00 AM | Google
★★★★★ Elizabeth Listello
Seamless Volvo purchase with great service ! | Read Full Review
10/13/2020 12:00:00 AM | Google
★★★★★ John Howland
Excellent staff | Read Full Review
10/12/2020 12:00:00 AM | Google
★★★★★ Dan Hunsberger
It was great the whole way. Jared Gipe went straight to work on finding the car I wanted. He and the sales manager were able to locate my car and get it to me in just a few days. The sales process was smooth and easy, plus they were able to get a great loan rate for me. | Read Full Review
10/9/2020 12:00:00 AM | Google
★★★★★ Leo Wolk
Needed to unload my father's late model Mercedes, they paid top dollar! $2k more than CarMax, $1k more than my next best offer. Fast, easy transaction ... Best of the Best! | Read Full Review
10/2/2020 12:00:00 AM | Google
★★★★★ Tina McNett
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10/2/2020 12:00:00 AM | Google
★★★★★ G G
Had bought a battery for my 2009 e350, the battery went bad within a year lost the receipt and they wouldn't honor their warranty even tho they keep track of everything in their facility | Read Full Review
10/1/2020 12:00:00 AM | Google
★★★★★ James Abid
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9/21/2020 12:00:00 AM | Google
★★★★★ Marshall Bloom
Great selection friendly sales | Read Full Review
9/21/2020 12:00:00 AM | Google
★★★★★ Logan Bylsma
The Mercedes team was nice and the place had a very good waiting area with individual workspaces where I was able to work remotely. However, After “inspecting” my car, they gave me a list of about 12 suggested repairs/service, half of which I knew to be completely unnecessary. For example, they recommended I replace the cabin air | Read Full Review
9/15/2020 12:00:00 AM | Google
★★★★★ Alexander Woellhaf
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9/12/2020 12:00:00 AM | Google
★★★★★ Umesh Sharma
Service manager James listen to my needs and justify service | Read Full Review
9/11/2020 12:00:00 AM | Google
★★★★★ Phil Barnes
They have logs of stuff | Read Full Review
9/11/2020 12:00:00 AM | Google
★★★★★ Jennifer Copeland
After a poor experience at my local Volvo dealership, I opted to returned my leased XC60 to Betten Volvo instead. Mark was very responsive and helped me find a great new solution. I’m hopeful for my new relationship with Betten to continue to be a great one. | Read Full Review
9/5/2020 12:00:00 AM | Google
★★★★★ John J compagner
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9/4/2020 12:00:00 AM | Google
★★★★★ Brian Gee
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8/21/2020 12:00:00 AM | Google
★★★★★ Joshua Garcia
Great experience Mark did a great job helping me out highly recommend Betten volvo! | Read Full Review
8/21/2020 12:00:00 AM | Google
★★★★★ Cindy Napolitan
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8/19/2020 12:00:00 AM | Google
★★★★★ Brian Kegley
Great experience with Mark and staff! Quick and easy | Read Full Review
8/19/2020 12:00:00 AM | Google
★★★★★ Jason Balgavy
Great experience all around! James even came in on his day off to do my new car delivery! Traded in my old (2006) Volvo; had awesome experiences with the service department over the years, too! | Read Full Review
8/19/2020 12:00:00 AM | Google
★★★★★ Mario H
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8/16/2020 12:00:00 AM | Google
★★★★★ Larry Jensen
We own a VEHICLE. | Read Full Review
8/9/2020 12:00:00 AM | Google
★★★★★ Tim Engel
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8/6/2020 12:00:00 AM | Google
★★★★★ Casey Clark
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8/5/2020 12:00:00 AM | Google
★★★★★ Justin Smith
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7/29/2020 12:00:00 AM | Google
★★★★★ Bob Champion
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7/29/2020 12:00:00 AM | Google
★★★★★ C Jon
Just got a new Volvo XC90 through the Volvo subscription plan. The process was quick and easy and was a great deal. Thanks to Mark in sales for making everything run so smoothly! | Read Full Review
7/19/2020 12:00:00 AM | Google
★★★★★ Gary Graeff
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7/14/2020 12:00:00 AM | Google
★★★★★ Ellis Ganic
Will edit if next experience is better | Read Full Review
7/1/2020 12:00:00 AM | Google
★★★★★ Logan Trombly
Great service | Read Full Review
6/28/2020 12:00:00 AM | Google
★★★★★ daniel zamir
Their employees won’t wear masks in the middle of a global pandemic even though every epidemiologist and doctor in the country is recommending people wear masks. It’s outrageous. | Read Full Review
6/28/2020 12:00:00 AM | Google
★★★★★ sergio delgadillo
Great customer service | Read Full Review
6/23/2020 12:00:00 AM | Google
★★★★★ Roy Bates
Very laid back no pressure environment. Would recommend for your next car purchase. Ask for Jimmy Howard. | Read Full Review
6/5/2020 12:00:00 AM | Google
★★★★★ Amy Hagerman
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5/29/2020 12:00:00 AM | Google
★★★★★ thomas ralston
Excellent customer service | Read Full Review
5/28/2020 12:00:00 AM | Google
★★★★★ Jess
This place is such a disaster. They lie to your face about certain things and they think they can get away with it: The VW manager Dave is such an a** and disrespectful it’s disgusting If I could rate it at a zero I would... | Read Full Review
5/26/2020 12:00:00 AM | Google

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Betten Imports, Inc. ★★★★★(82)read reviews

Service Offers

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Volkswagen Quality and expertise at a real value.

Customer Reviews

Betten Imports, Inc.
★★★★★(82)read reviews