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Betten Imports, Inc.

★★★★★(83)read reviews

5901 28th St SE, Grand Rapids, MI 49546

(616) 773-2379 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 8:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 8:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: ClosedSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Betten Imports, Inc. has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ Derick Disher
?????? LIT ?????? | Read Full Review
9/29/2021 12:00:00 AM | Google
★★★★★ R Carmichael
Service was great. The attendant that worked with me was quite helpful, would recommend going there for assistance anytime. | Read Full Review
9/16/2021 12:00:00 AM | Google
★★★★★ Stephen Diesen
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9/11/2021 12:00:00 AM | Google
★★★★★ Brett Gue
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9/7/2021 12:00:00 AM | Google
★★★★★ Jennifer Rocha
Great service! | Read Full Review
9/5/2021 12:00:00 AM | Google
★★★★★ Steve S
Nice place | Read Full Review
9/1/2021 12:00:00 AM | Google
★★★★★ Yoanleonel 8912
Very nice. | Read Full Review
8/31/2021 12:00:00 AM | Google
★★★★★ Hector luis Camacho
I took my Mercedes in for regular b-service maintenance ,and also replace a broken part. I've had my car for over a week and now my car is worse then when I took it in! Almost 4k down the drain for what!? RIP offs! I just know my car needs fixed asap. Hopefully they have the best certified mechanics as they should. Such stress it has | Read Full Review
8/30/2021 12:00:00 AM | Google
★★★★★ mike poll
Great place | Read Full Review
8/19/2021 12:00:00 AM | Google
★★★★★ Terrence Pos
Great service | Read Full Review
8/18/2021 12:00:00 AM | Google
★★★★★ Omar Al Ameer
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8/18/2021 12:00:00 AM | Google
★★★★★ Darlene McLemore
Worst service ever! Called the service department several times and received no return call. Just called the parts department and Jason was rude! Wish I would have read the other reviews first before attempting to schedule an appointment with this dealership. The receptionist was very nice every time I made an attempt to reach so | Read Full Review
8/12/2021 12:00:00 AM | Google
★★★★★ Thalia Rodriguez
Took weeks to get my car finished, They said I needed back brakes , but I went to my family mechanic & they said my brakes were perfectly fine ! They tried to get me for 400$ worth of brakes ! Do not recommend not professional at all ! | Read Full Review
8/6/2021 12:00:00 AM | Google
★★★★★ Hollie Hunt
We just purchased a Volvo XC60 from Betten. We worked with Simon and he was professional yet personable. He responded promptly to our questions and didn't pressure us to make a decision. They made sure we knew how to use our new vehicle and were excited for us. Their excitement was contagious! I highly recommend Betten Imports! | Read Full Review
7/28/2021 12:00:00 AM | Google
★★★★★ krishna a
Worst welcoming service (volvo). If you order via online service you will receive most humiliating customer service. Front desk representative judges your appearance and even says get out | Read Full Review
7/27/2021 12:00:00 AM | Google
★★★★★ Paul Gallagher
Fast friendly and good price for the service compared to others. | Read Full Review
7/24/2021 12:00:00 AM | Google
★★★★★ Hezi Marx
Had my car returned at the end of the lease to this dealership, as a courtesy service by another dealership. They have not entered the details in the system for another 7 days, which caused extra charges to hit me from the leasing company. Poor experience. | Read Full Review
7/9/2021 12:00:00 AM | Google
★★★★★ pawo007
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7/4/2021 12:00:00 AM | Google
★★★★★ Tamara Gohn
This is the best service center your Volkswagen can have and the prices are comparable to the local shops. I drive all the way from Hopkins, Michigan to get oil changes and services. The staff is very polite and the waiting room is fabulous! TRY IT! | Read Full Review
7/1/2021 12:00:00 AM | Google
★★★★★ Jacob Greene
We just finalized the leasing of an Atlas through Will Swets here last weekend. From beginning to end, it was a fantastic experience. The process that led to us finalizing the deal was easy, structured and painless. There weren't surprises along the way and Will did an amazing job of holding our hands through this entire purchase. | Read Full Review
6/29/2021 12:00:00 AM | Google
★★★★★ Mark Mandell
Just purchased a Mercedes E-450 from Jimmy Howard. My experience with Jimmy was outstanding and could not ask for a better transaction. Everyone at the dealership was kind and attentive. I highly recommend buying from Jimmy and the dealership. I am a very happy customer. | Read Full Review
6/20/2021 12:00:00 AM | Google
★★★★★ Mike Gordon
Outstanding purchase experience at Betten Mercedes-Benz, with Raymond Woellhaf as our sales consultant. Highly Recommend both Raymond and Betten Imports. Great attitudes and customer service by all involved. Purchased a new 2021 Mercedes-Benz GLC300 4Matic. The entire team absolutley knew their products, and went over and above t | Read Full Review
6/18/2021 12:00:00 AM | Google
★★★★★ Julie Murray
Bought our first Volvo and did the overseas delivery and had an outstanding experience. But once stateside and doing regular maintenance through Betten has been a nightmare. The service department is so unprofessional and condescending. We've had to have some things fixed and I can't even go into details because it would be a novel. | Read Full Review
6/18/2021 12:00:00 AM | Google
★★★★★ Yoan y Arianna de Armas
Very good | Read Full Review
6/9/2021 12:00:00 AM | Google
★★★★★ Jane Anderson
Excellent service. Attentive and knowledgeable staff reduces the stress of car repairs. | Read Full Review
5/23/2021 12:00:00 AM | Google
★★★★★ Gerald Sweet
What a great staff. Thank u everyone at Betten Imports for a clean ride and transaction. Loving the 2018 Tiguan. Very professional transaction. Be back in 4 years to trade in for something again.???? | Read Full Review
5/21/2021 12:00:00 AM | Google
★★★★★ Patrick Leslie
Just got a 2013 Lexus IS 250 from josh and it was in amazing shape ! They are very good with their customers. 10/10 | Read Full Review
5/12/2021 12:00:00 AM | Google
★★★★★ Ryan Lotterman
Outstanding dealership. They are very professional and customer orriented. Worked with me to find the best service for my car. | Read Full Review
5/11/2021 12:00:00 AM | Google
★★★★★ Jon Adelman
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5/10/2021 12:00:00 AM | Google
★★★★★ Gonzalo Gonzalez
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5/8/2021 12:00:00 AM | Google
★★★★★ Sandra Pinson
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5/8/2021 12:00:00 AM | Google
★★★★★ Alejandro Ibarra
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5/7/2021 12:00:00 AM | Google
★★★★★ Larry Mackerway
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5/7/2021 12:00:00 AM | Google
★★★★★ Deborah Fawcett
Good experience. Very nice people. | Read Full Review
5/3/2021 12:00:00 AM | Google
★★★★★ Anton S.
28 days ago, I took in my Volkswagen for an appointment because of an issue with the clutch... I still have no idea when it will be done. During that time, I've been told my car was ready to be picked up on two separate occasions. Both times, I drove an hour one-way to find out the issue had been misdiagnosed and the car was still n | Read Full Review
5/3/2021 12:00:00 AM | Google
★★★★★ Gary Graeff
Another satisfied customer. Need a quality pre-owned or certified pre-owned. Stop in and see Simon Miller. He'll take good care of you! | Read Full Review
4/28/2021 12:00:00 AM | Google
★★★★★ ChiefKieft
Never had an issue with the company, until they fired one of, if not their best employee. Someone with over 30 years of their life working 50+ hrs a week, dedicated to the business and developing positive customer relations. An absolute shock and disgrace. | Read Full Review
4/28/2021 12:00:00 AM | Google
★★★★★ Elsa Valencia
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4/19/2021 12:00:00 AM | Google
★★★★★ richard grecheski
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4/18/2021 12:00:00 AM | Google
★★★★★ Anna Stevens
Awesome love my new lease vehicke the personal are great people too. | Read Full Review
4/15/2021 12:00:00 AM | Google
★★★★★ clear as water
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4/14/2021 12:00:00 AM | Google
★★★★★ Rich Champion
I did not go there... But I did drive by and laugh... As I revved up my Detroit muscle | Read Full Review
4/11/2021 12:00:00 AM | Google
★★★★★ Curtis
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4/6/2021 12:00:00 AM | Google
★★★★★ Jamie Hulings-VanderLaan
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4/6/2021 12:00:00 AM | Google
★★★★★ Benjamin Kortz
Would not recommend going to this establishment to purchase a car! I unfortunately made the wrong decision and bought a car from this establishment and it has been nothing but unpleasant and a terrible experience! The service here has been awful and rude since the moment I walked in, with the first question I was asked was if I could | Read Full Review
4/5/2021 12:00:00 AM | Google
★★★★★ Joni Peterson
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3/31/2021 12:00:00 AM | Google
★★★★★ Alex Wilkening
Just got set up in a new 2020 Volvo V60 by Mark Maslonka! Just prior to this car, I had another 2020 V60 but was rear-ended by a dunk driver while I was stopped at a stoplight. He was probably going about 50 mph and I could not be happier with the protection and safety Volvo afforded me, which is why I got the same exact car! Aside f | Read Full Review
3/30/2021 12:00:00 AM | Google
★★★★★ Luis Lopez
Great services. Great people best oil change services. | Read Full Review
3/28/2021 12:00:00 AM | Google
★★★★★ Luis Lopez
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3/27/2021 12:00:00 AM | Google
★★★★★ Melanie Daniel
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3/25/2021 12:00:00 AM | Google
★★★★★ Samantha Daisy
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3/22/2021 12:00:00 AM | Google
★★★★★ Dan Hunsberger
There were some differing opinions among the VW Service staff as to whether my 2020 GTI which I've owned for about six months and has about 2500 miles on the odometer should be in for an oil change based on VW Car Net having alerted the dealership that it was overdue for one. It was decided that the correct answer is ?No.? While my c | Read Full Review
3/22/2021 12:00:00 AM | Google
★★★★★ bhupathi suman rao
Worst customer service. They keep you on hold for long time and keep you in loop. The front desk folks doesn’t have the courtesy to listen. After a long discussion, they transferred to the manager and the call went into loop again.This is the worst service I experienced ever. | Read Full Review
3/18/2021 12:00:00 AM | Google
★★★★★ Lisa Brenner
Worst place ever, have had our car for 2 1/2 months...went in running to fix a hard start...still don't have it back. They have said tomorrow for 2 weeks. Thrn done today by 11...yep my friend is still sitting up there waiting for car!!! | Read Full Review
3/17/2021 12:00:00 AM | Google
★★★★★ jers420
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3/13/2021 12:00:00 AM | Google
★★★★★ Sahra Sheikh
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3/11/2021 12:00:00 AM | Google
★★★★★ Henry Westerhuis
Mark, in Volvo Sales, was an absolute pleasure to work with on the purchase of our new XC60! His knowledge and experience made working with him, and his team, a seamless process and couldn’t be happier with everyone at Betten Imports. Thank you again, we love our new car! | Read Full Review
3/5/2021 12:00:00 AM | Google
★★★★★ Madeline Torres
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3/3/2021 12:00:00 AM | Google
★★★★★ Jackie Johnson
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3/1/2021 12:00:00 AM | Google
★★★★★ Erin Walma
Went in for the GLB. Poor customer service and follow up. Ended up buying the new high country traverse. | Read Full Review
2/25/2021 12:00:00 AM | Google
★★★★★ DAVID ROWLEY
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2/24/2021 12:00:00 AM | Google
★★★★★ Joseph D'Ambrosio
I had a very difficult time talking with anyone in service. On several occasions I got a very nice woman who answered my call and each time when I was sent to service no one picked up and my call went back to the operator/receptionist. I finally left a message for the sales manager who was involved when I purchased my XC90. He got ba | Read Full Review
2/24/2021 12:00:00 AM | Google
★★★★★ Haley Brennan
Fantastic service. Such an easy process to get a new Volvo through the subscription program. Thank you! | Read Full Review
2/13/2021 12:00:00 AM | Google
★★★★★ Letoya Bradley
Everyone was very helpful! Will S. was my sales person and he was fantastic!! He made my experience exceptional and smooth from beginning to end!! Thanks again Will!! | Read Full Review
2/11/2021 12:00:00 AM | Google
★★★★★ Mila Spencer
Visited here on a snowy day with my boyfriend accompanying me also looking for a new car. Wanted to see a certain model that had been discontinued/updated (E-400 coupe) which is understandable. The guy in the showroom was super helpful in that, but they did have the updated model available to show. We were shown to a pre-owned salesm | Read Full Review
2/11/2021 12:00:00 AM | Google
★★★★★ PESCA EN G.R MICHIGAN
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2/9/2021 12:00:00 AM | Google
★★★★★ Bethany Tyminski
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1/9/2021 12:00:00 AM | Google
★★★★★ mega gomez
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1/7/2021 12:00:00 AM | Google
★★★★★ Dean Bartholomew
I have gone here for a very long time. No longer incredible quality and longevity, they are still very good. Something for everyone Volkswagen Volvo the Mercedes My Mercedes is made in America "Sweet home Alabama.." Oh well reasonable price for what you are getting and very safe vehicles:.. | Read Full Review
1/7/2021 12:00:00 AM | Google
★★★★★ Siva Katragadda
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1/4/2021 12:00:00 AM | Google
★★★★★ Jes Smith
Just bought a new Volvo from Mark and everything was great!! | Read Full Review
1/2/2021 12:00:00 AM | Google
★★★★★ Penny Johnson
The service is very bad ?? the mechanic are not safe | Read Full Review
1/1/2021 12:00:00 AM | Google
★★★★★ John Berles
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12/29/2020 12:00:00 AM | Google
★★★★★ James
Simon Miller was exceptional in helping me purchase my Mercedes. I recommend seeking his service for yourself. | Read Full Review
12/27/2020 12:00:00 AM | Google
★★★★★ Jason Gust
Mark at Betten was a huge help in finding my perfect new car. He was prompt, respectful, and made the new car buying experience a blast! | Read Full Review
12/15/2020 12:00:00 AM | Google
★★★★★ Nicole Singer
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12/13/2020 12:00:00 AM | Google
★★★★★ Amanda` Gracey
Recently purchased an Atlas Cross Sport and would highly recommend Will Swets. He and the entire team at Betten were wonderful. | Read Full Review
12/9/2020 12:00:00 AM | Google
★★★★★ Kathy Starr
Currently not looking for a car | Read Full Review
12/6/2020 12:00:00 AM | Google
★★★★★ Cuba Cienfuegos
Cool | Read Full Review
11/28/2020 12:00:00 AM | Google
★★★★★ Millie Mills
All the lights on my dashboard had lite up & it was beeping at me. I decided to bring my car in to Betten Imports on 10/14/20. I received a text message with the recommendations. The recommendations are as follows: air injection pump (smog pump) secondary air pump supply hose is cracked cause vacuum leak, valve cover gasket replaceme | Read Full Review
11/4/2020 12:00:00 AM | Google
★★★★★ Crocetta Alfano
If I could give no stars I would, being a Mercedes dealership you would expect top of the line service that is what you pay for , my car was brought into the service center in June (that’s right you heard it June ) I still am waiting to get my car back , all summer !!!! Insurance money wasted for all these months with no car. Calle | Read Full Review
11/2/2020 12:00:00 AM | Google
★★★★★ Matthew Mitchell
Mark was amazing! Efficient, thorough, and extremely knowledgeable! In and out w a new XC90 in no time. Zero problems, fantastic experience as always!! | Read Full Review
10/30/2020 12:00:00 AM | Google
★★★★★ Guy Yondo
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10/28/2020 12:00:00 AM | Google

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