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Fathers & Sons, Inc.

★★★★★(19)read reviews

434 Memorial Ave, West Springfield, MA 01089

(413) 271-9776 Ask About Our Service Specials!

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Mon: 8:00 AM - 5:00 PMTues: 8:00 AM - 5:00 PMWed: 8:00 AM - 5:00 PMThur: 8:00 AM - 5:00 PMFri: 8:00 AM - 5:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Jim Ross
Vinnie Fusaro has been helping our family with cars since ( and you might not believe this) since 1964. For my 60th birthday he got me into a brand new Audi A6. Vinnie is a true professional - knowledgeable, caring and truly makes you feel like you’ve gotten the best deal possible. More importantly he’s a great person. A total pleasu | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Adam McDonald
Incredible experience. I have the privilege of being their first ‘25 Jetta sale- one that David and Jason worked hard to organize for me. I wanted a specific trim and color, at a specific price- not only did they meet the price but they also sent an employee across the state to trade with a different dealer and make the sale happen- | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ Y M
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9/30/2024 12:00:00 AM | Google
★★★★★ Brian Madru
This dealership is how other dealerships should treat their customers they treated me like a family member or friend would my service rep Emilee is the most polite and professional service person ever this dealership is very clean and accommodating right down to the Uber rides home and back and my Passat is always worked on by their | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ Jamie Suffriti
So extremely dissatisfied with the work they did on our car. Our VW was there being worked on for about 6 months!! 6 months! Now that I’ve had it back for 6 months and just got an issue worked on today, by a very trusty mechanic, he showed me some astonishing issue and lies. On paper things say they were replaced by F&S but from wha | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ 10 3
5 star reviews from their own employees. Almost like they're fake 5 ? reviews.. ?? wait they are!! Shop somewhere else .. fair warning ?? | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Nicole Goyette
Staff is very friendly and helpful. The place is always clean. You get text updates on the status of your vehicle, which is very convenient. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Morgan Labelle
Car was supposed to be ready on the 11th and then the 15th then the 20th now it’s looking like it won’t be ready for today like promised ??????if he gets his car today then I’ll change my review ….but we have to wait another week!!!! It’s crazy never had to wait so long to get a new car I’ve always gotten my cars in a week tops even whe | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Scott Rousseau
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7/16/2024 12:00:00 AM | Google
★★★★★ Jonathan Rivera
I purchased a 2021 Jetta GLI certified pre-owned from Fathers and Sons VW last July 2023 with very low mileage, around 10k. Over a month ago, I noticed a rough idle and contacted the service department. Scheduling an appointment was a confusing and frustrating process. The availability online showed sooner dates, but when I spoke to | Read Full Review
7/4/2024 12:00:00 AM | Google
★★★★★ Anais D
A Steep Decline in Service Quality I have been a loyal customer of Fathers and Sons VW since 2017, starting with my 2015 GTI. My relationship with VW dates back to 2007, but sadly, I have witnessed a significant decline in service quality over the past few years. Recently, I recommended Fathers and Sons VW to a colleague, and it tu | Read Full Review
6/20/2024 12:00:00 AM | Google
★★★★★ Boone Caughey
If you're car shopping online call this place and ask for Dave. Seriously. He's the most helpful long-distance car dealer I've worked with. | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Dan Leary
My experience with this car dealership was unparalleled. The team here truly understands the essence of customer service, product knowledge, and a seamless sales experience. I had the privilege of interacting with Devante, who promptly and efficiently answered all my questions. The entire process was absent of any pressure or gimmick | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ DanO
My experience with this car dealership was unparalleled. The team here truly understands the essence of customer service, product knowledge, and a seamless sales experience. I had the privilege of interacting with Devante, who promptly and efficiently answered all my questions. The entire process was absent of any pressure or gimmick | Read Full Review
5/31/2024 12:00:00 AM | DealerRater
★★★★★ vinvalentino
Do not trust these people if you value your time and money. Very scummy dealership low lives. They are not under my warranty. It will not fix my vehicle very scummy people. | Read Full Review
5/23/2024 12:00:00 AM | DealerRater
★★★★★ vin valentino
If you value your money and time do not do business here This dealership is a disgrace They lie and cover up what they should take responsibility for. This is what they call an alignment or a perfect alignment. What they say. Beware, there’s a lot of Lemmon Volkswagens out there and I suggest you do your research. This dealership _ | Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Mary Pippin
Very efficient appointment. Car was serviced in a timely manner and I was good to go in less than 30 minutes. I am very pleased. | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Traci Bourdon
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5/15/2024 12:00:00 AM | Google
★★★★★ Gary Betters
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5/13/2024 12:00:00 AM | Google

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