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Wellesley Volkswagen, Incorporated

★★★★★(139)read reviews

231 Linden St, Wellesley, MA 02482

(781) 489-3320 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ JPAPANGELIS
Friendly staff and excellent customer service. Years ago, I purchased my VW from Wellesley VW. It was a great experience and I return often for service. | Read Full Review
11/18/2024 12:00:00 AM | DealerRater
★★★★★ Vicki
Jens made the car buying experience very positive and enjoyable. We have recommended him and the dealership to our friends. We would definitely return to purchase another car. | Read Full Review
11/17/2024 12:00:00 AM | DealerRater
★★★★★ janetrchilds
I recently bought a new car from Wellesley VW and had an outstanding experience. Eric, my salesperson, was knowledgeable, friendly, and genuinely focused on finding the right car for me. He listened to my needs, answered all my questions, and helped me secure great financing without any pressure. The dealership was clean and professi | Read Full Review
11/16/2024 12:00:00 AM | DealerRater
★★★★★ Jamie Larkin
I had a wonderful experience at this dealership when I serviced my car! Drew was incredibly helpful and accommodating, they were able to get an appointment for me asap and fix my car within a couple of hours. I have been to quite a few Volkswagen dealerships, and this one by far provides the best service. | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ Marissa Levinson
Karl and the whole team at Wellesley VW are always so friendly and professional. They communicate every step of the way so you are never left wondering what's going on or how long your car will be needed for servicing. Such a wonderful experience. | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ Ariana Rowell
I had the best car buying experience to date at Wellesley VW. Jens was fantastic to work with, friendly and straightforward, and his expertise on the vehicles he sells is clear. We were in and out of the dealership in about 4 hours, which included me being able to drive off the lot with my new vehicle same day. The entire staff were | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ guilhermeje2001
Great customer service friendly staff. Made sure to check my car out and help me out | Read Full Review
11/15/2024 12:00:00 AM | DealerRater
★★★★★ kdafonte
Very Easy process friendly staff. Jen’s was a great help thru the whole process. | Read Full Review
11/14/2024 12:00:00 AM | DealerRater
★★★★★ TJ
Eric was fantastic at helping us select which car is best for us, he was very patient and showed a number of options; I love my VW! He gave a nice overview of the car's features too! Everyone at the dealership was very nice and responsive, Paul was very helpful too! | Read Full Review
11/14/2024 12:00:00 AM | DealerRater
★★★★★ Janet Childs
Eric, my salesperson, was knowledgeable, friendly, and genuinely focused on finding the right car for me. He listened to my needs, answered all my questions, and helped me secure great financing without any pressure. The dealership was clean and professional, making the entire process smooth and enjoyable. I’m very happy with my purc | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Dmasse
Fantastic working with Jens. Best experience we have had at a dealership. The vehicle wasn’t the right fit but I can’t say enough positive things about the dealership and the people there. | Read Full Review
11/12/2024 12:00:00 AM | DealerRater
★★★★★ CHIN.MICHAELJ
Excellent customer service, and knowledgeable repair staff. Will be coming here instead of Boston VW for all my future needs. | Read Full Review
11/12/2024 12:00:00 AM | DealerRater
★★★★★ Kelly
The dealership was very easy to work with and I would recommend them to a friend. | Read Full Review
11/11/2024 12:00:00 AM | DealerRater
★★★★★ vfcormier
Manager endeavored to fix problems without adding too much to the bill, which always is shocking with dealers -- replace tail light directional signal (difficult job to do on my own even after watching youtube videos + detected oil leak due to faulty crankcase plug or replacement of plug after an independent oil change. | Read Full Review
11/11/2024 12:00:00 AM | DealerRater
★★★★★ Janet Childs
I had an excellent experience working with Eric at Wellesley VW. From the moment I arrived, he was friendly, professional, and knowledgeable about the vehicles I was interested in. He took the time to listen to my needs and helped me find the perfect car within my budget. The entire process, from test-driving to financing, was smooth | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ alyssa.donati
It was great and quick service. Easy to schedule online and everyone was very nice! | Read Full Review
11/9/2024 12:00:00 AM | DealerRater
★★★★★ DOUGTANYA1
Everybody was kind and professional and explained exactly what was going to be done to the car. | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ MASAHITO SUGAWARA
I have been coming here for 20 years. I always receive excellent customer service from this group of unique characters. I look forward to visiting them whenever my vehicle needs attention. | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ Ryan
Everyone I dealt with from the internet team, to the sales person and finance department were kind and courteous. Together, they made the process simple and straightforward which made my experience stress free and enjoyable. | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ JAMESFWARDJR
Alisha was great and got my car in and out in a timely fashion. Would totally recommend! | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ shreyareddy.chutki
Great response to all questions. They respond promptly for any issues later on after the car is picked up. Love their overall service! | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ JJMANVILLE
Great service. And outstanding expertise when I compare this to other Volkswagen dealerships. The diagnosis is always clear. The remedy always seems appropriate and not bias and there’s always a degree of awareness and understanding of cost associated with any of the services or repairs. I also appreciate the complementary car wash! | Read Full Review
11/7/2024 12:00:00 AM | DealerRater
★★★★★ HENKESUSA
We Are very content and happy about our yearly checkup of our Taos car just recently done! | Read Full Review
11/7/2024 12:00:00 AM | DealerRater
★★★★★ Xx
Very helpful associates and easy experience. Would recommend that time estimate of appointment is included somewhere in online booking process. | Read Full Review
11/7/2024 12:00:00 AM | DealerRater
★★★★★ petrjandik
Very good support throughout. Excellent knowledge of available vehicle types. Sufficient number of test rides had been offered. | Read Full Review
11/7/2024 12:00:00 AM | DealerRater
★★★★★ sgrabs
Karl was great and the service was really fast. I would definitely go back for future car services. | Read Full Review
11/7/2024 12:00:00 AM | DealerRater
★★★★★ NSDOWNING7
Prompt, respectful and very easy! Always a good experience! Karl was informative and kind. Thank you | Read Full Review
11/7/2024 12:00:00 AM | DealerRater
★★★★★ Sam.landry426
Went here on a whim while I was looking at a used car down the street at another dealership. I live 1.5 hrs away so I was just planning on checking out the new tiguans while I was up that way and then buying closer to home. When I met with Kevin Mullin I changed my mind and decided to buy at Wellesley. Buying a new car has always bee | Read Full Review
11/7/2024 12:00:00 AM | DealerRater
★★★★★ Samantha Landry
Went here on a whim while I was looking at a used car down the street at another dealership. I live 1.5 hrs away so I was just planning on checking out the new tiguans while I was up that way and then buying closer to home. When I met with Kevin Mullin I changed my mind and decided to buy at Wellesley. Buying a new car has always bee | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ mgwoodward
Overall great experience and very welcoming customer service! All expectations met were met and my car came back with everything taken care of. | Read Full Review
11/6/2024 12:00:00 AM | DealerRater
★★★★★ ERIKASIEGEL94
Great experience overall! Would highly recommend Wellesley Volkswagen to family and friends! Very satisfied with my purchase! | Read Full Review
11/6/2024 12:00:00 AM | DealerRater
★★★★★ mtobins
Very easy process, Jens was great to deal with and very knowledgeable. Paper process and pick up was smooth and quick. | Read Full Review
11/5/2024 12:00:00 AM | DealerRater
★★★★★ ninsps
We got very quick service! And we was able to use a comfortable space to wait for the service. | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ laurelsloane
Very convenient and seamless appointment. Really appreciated how easy this was. I will be returning for future service needs | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ patrick.leary
Great communication and quick turnaround on my car. Alisha and Drew in service department have been very helpful whenever I stop by the dealership. | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ fjg
Thanks Karl, I appreciate the effort you made to ID correct service for Golf R. | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ cdrennan
I signed up for a different service package but was forced to accept a package that I didn't want. It was twice as expensive and took twice as long. Karl Christ did not listen to what I wanted and kept calling me "dear." I am a tenured MIT professor and I am not anyone's "dear." This is 2024 and women should be treated with respect. | Read Full Review
11/3/2024 12:00:00 AM | DealerRater
★★★★★ kc4960
My first service visit at Wellesley Volkswagen. Was a very pleasant experience overall and I would continue to give them my business when my local guy is unavailable. | Read Full Review
11/2/2024 12:00:00 AM | DealerRater
★★★★★ mark.sigal
Overall positive experience, no major hassles. Pretty straightforward process. Would generally recommend speaking with them when doing your homework. | Read Full Review
11/2/2024 12:00:00 AM | DealerRater
★★★★★ theclaughtons
Great and timely communication about what needs to be done and how much it will cost and generally an efficient and professional service. | Read Full Review
10/31/2024 12:00:00 AM | DealerRater
★★★★★ Patrick
Absolutely thrilled with my recent purchase of the 2024 Tiguan SE with panoramic sunroof package! The car is fantastic—stylish, comfortable, and packed with features that make every drive enjoyable. Working with Andreas at Wellesley Volkswagen made the entire experience even better. He was incredibly knowledgeable and patient, guidin | Read Full Review
10/31/2024 12:00:00 AM | DealerRater
★★★★★ sharding
Kevin Mullin was my car salesman for my most recent purchase ( and all purchases !) He is knowledgeable and professional | Read Full Review
10/31/2024 12:00:00 AM | DealerRater
★★★★★ EUPHAM0235
Great Service Ended Up being faster than they told me it would be! Very clean waiting area as well | Read Full Review
10/31/2024 12:00:00 AM | DealerRater
★★★★★ cuneytb
Excellent service, friendly and knowledgeable sales and technical people. This is my second car that I purchased from Wellesley VW Thank you Eric | Read Full Review
10/30/2024 12:00:00 AM | DealerRater
★★★★★ lindsayroland
Thank you Kevin. So happy with my new car and the entire process with Wellesley VW. | Read Full Review
10/30/2024 12:00:00 AM | DealerRater
★★★★★ lindsayroland
Kevin was very helpful and guided me through the process, answering the various question I had. | Read Full Review
10/30/2024 12:00:00 AM | DealerRater
★★★★★ Patrick Vigneault
Absolutely thrilled with my recent purchase of the 2024 Tiguan SE with panoramic sunroof package! The car is fantastic—stylish, comfortable, and packed with features that make every drive enjoyable. Working with Andreas at Wellesley Volkswagen made the entire experience even better. He was incredibly knowledgeable and patient, guidin | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Jenna Schaefer
Andreas Becker was the most fantastic help for my husband and I finding our next car. Truly felt taken care of and Andreas made it a seamless experience! Thank you so much. | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Lisa Bontempi
Drew was awesome!!! Great experience as usual, took me on a Saturday which was my desired time. Washed and vacuumed my car ! | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Allie Fumicello
Kevin was fantastic. He was very knowledgeable and helped us feel confident in our purchase. We love our new VW! | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ RICHLY-FAVOURED
Quick service. Friendly people. Great customer service/ communication. | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Chris O'Brien
Drew from Wellesley VW was awesome and made the whole experience painless and enjoyable. I had my id.4 (which I also leased from Wellesley VW) serviced and two recalls repaired and can't recommend Wellesley VW highly enough. They did a great job and they were fast and friendly. | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ AMF
Alisha was so friendly and professional, a pleasure to work with. The free transportation to and from my home was also very convenient. | Read Full Review
10/29/2024 12:00:00 AM | DealerRater
★★★★★ JOANIE.WHALEN
Drew was so professional and so helpful! He communicates well and let’s you know the status of your vehicle. | Read Full Review
10/29/2024 12:00:00 AM | DealerRater
★★★★★ jennaschaefer
Andreas Becker was the most fantastic help for my husband and I finding our next car and we left with a beautiful new Jetta. We truly felt taken care of and Andreas made it a seamless experience! Thank you so much. | Read Full Review
10/29/2024 12:00:00 AM | DealerRater
★★★★★ hoyermatt
Alisha, Drew and Wellesley VW were amazing on a recent service visit. They got me a loaner and even took care of an issue they spotted unrelated to the service visit - and covered it under warranty. Top notch! Thank you. | Read Full Review
10/29/2024 12:00:00 AM | DealerRater
★★★★★ kk_stevens
My husband brought our new Taos 2024 for the 10K service on 10/21/24 . The morning after the service there was a large oil spill under the car. We brought the car back the next day and they told oil drain plug was cracked. This was extremely disappointing. | Read Full Review
10/28/2024 12:00:00 AM | DealerRater
★★★★★ Anthony Allen
They were awesome. Answered all my questions timely and got all I needed. | Read Full Review
10/27/2024 12:00:00 AM | Google
★★★★★ Anne Aunins
Drew clearly explained the service options so I could make an informed decision. I also appreciated the shuttle service and car wash. | Read Full Review
10/27/2024 12:00:00 AM | Google
★★★★★ Dboodro1
Eric at VW Wellesley was an absolute pleasure to work with. He helped me on my recent purchase of an Atlas. He was knowledgeable and so easy to work with. He didn’t pressure me and made the whole process much more enjoyable. Thanks to everyone at VW. | Read Full Review
10/24/2024 12:00:00 AM | DealerRater
★★★★★ Silvestro Calabrese
Drew at Wellesley VW was awesome to work with! Drew was extremely helpful and knowledgeable in refinishing my black rim (curb rash) on my 2023 GTI SE. The Rim looks brand new. Look no further than Wellesley VW! | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Sarah Driscoll
Had a fantastic experience with Kevin and Paul. Straight shooters! | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Bethany Crocetti
The service and sales dept. at Wellesley VW are amazing. I've had my car serviced there for years, and just bought a new Tiguan from Eric who couldn't have been more helpful. No pressure just there to put me in the car the suits me best - which they did! | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ William Freedberg
Unpleasant and difficult people | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Diana Smith
| Read Full Review
10/20/2024 12:00:00 AM | Google
★★★★★ rf
I purchased a new Atlas and had a very good experience from the moment I went in to look at the car till the time I picked it up. I was very pleased with the sales department. | Read Full Review
10/20/2024 12:00:00 AM | DealerRater
★★★★★ hericpax11
Outstanding customer service! Alisha was pleasant and assisted me with all the attention and care???? | Read Full Review
10/19/2024 12:00:00 AM | DealerRater
★★★★★ GSAIA031
Jens was great. Service was fast and efficient. Was knowledgeable about the car and helpful getting me started. | Read Full Review
10/19/2024 12:00:00 AM | DealerRater
★★★★★ jeffreylmiller0
Drew is awesome, incredibly knowledgable, friendly and easy to talk too. He goes out of is way to help and answer any questions. | Read Full Review
10/18/2024 12:00:00 AM | DealerRater
★★★★★ TJ.STORE
Karl, Tom and Drew were fantastic and relentless in addressing in a rather challenging issue with my car. They went above and beyond to bat for me as a customer with VW. I was kept informed on the status of repairs. Overall, very impressed with the quality of work, level of detail and excellent customer service I was afforded. | Read Full Review
10/18/2024 12:00:00 AM | DealerRater
★★★★★ ROBBIEFROST
Always great! I recently moved here, so these guys don't have my full history, but Drew went out of the way to look up my CarFax report so they didn't do any unnecessary work. Everyone is always pleasant to work with. Excellent dealership! | Read Full Review
10/18/2024 12:00:00 AM | DealerRater
★★★★★ Wlandon87
Quickly assessed the issue with my tire and they were able to fix it on the spot! | Read Full Review
10/18/2024 12:00:00 AM | DealerRater
★★★★★ Jamie Hughes
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10/18/2024 12:00:00 AM | Google
★★★★★ Barbara Baskin
Drew was in contact with me every step, friendly and professional. Mike and Tom as well. Great job. Parts put aside prior to service visit which was crucial since I was coming from the Vineyard. Thank you. | Read Full Review
10/17/2024 12:00:00 AM | DealerRater
★★★★★ sue
Always courteous and prompt and very much keep you in the loop. Dealership is very clean and they always take the time to explain any issues. | Read Full Review
10/16/2024 12:00:00 AM | DealerRater
★★★★★ M.FLANIGAN2
It is always a pleasure to deal with Drew, Heather and the rest of the crew. They are as accommodating as can be and always take the time to explain with out being belittling. It is why i recommend them to everyone I meet who owns a VW | Read Full Review
10/16/2024 12:00:00 AM | DealerRater
★★★★★ Ryan
We worked with Eric when shopping for a new vehicle and it was an overall great experience. He had the knowledge of their vehicles and answered our questions. Eric also was not pushy for a sale and listened to our thoughts. We would recommend Eric to others considering a vehicle purchase. Thank you! | Read Full Review
10/16/2024 12:00:00 AM | DealerRater
★★★★★ Crissy&Jesus
Everything was great and the experience went so smoothly. Jens provided outstanding professional customer services and made sure our needs were met. | Read Full Review
10/15/2024 12:00:00 AM | DealerRater
★★★★★ Cristina Reyes
Everything was great and the experience went so smoothly. Jens Albrecht provided outstanding professional customer services and made sure our needs were met. | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Pier Stagno Izaguirre
Excellent service. Jens Albrecht provided an outstanding service. Great advice, quick and seamless process. Walk on a Friday and drove out the car on Monday. If you are planning to buy a VW, I would recommend asking for Jens | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Pier
Excellent service. Jens Albrecht provided an outstanding service. Great advice, quick and seamless process. Walk on a Friday and drove out the car on Monday. If you are planning to buy a VW, I would recommend asking for Jen | Read Full Review
10/14/2024 12:00:00 AM | DealerRater
★★★★★ Bella
Mike was excellent at getting my car in for a service at a very busy time and Drew’s communication was outstanding. | Read Full Review
10/12/2024 12:00:00 AM | DealerRater
★★★★★ MaryCal
A great place to buy a car. Everyone was very helpful and very friendly. The transaction was quick! I would go back for my next car! | Read Full Review
10/11/2024 12:00:00 AM | DealerRater
★★★★★ Laura Cronin
Great service. Kevin Mullin was helpful in helping me make my purchase decision. | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ JWELDON2
Scheduled 40k service , which I had forgotten was not included in my service agreement, and a tire replacement for 4 and possibly all 4 tires. Scheduled the appointment for a Saturday morning. I was told the tires were in stock and confirmed so prior to the appointment . Arrived and Drew was awesome. Tires were not in stock so I opte | Read Full Review
10/11/2024 12:00:00 AM | DealerRater
★★★★★ ANJA.VUJINIC
This dealership is fine for your service, it is however way too expensive for what it is! Id say if you are in need of simple things like oil change…go elsewhere. I paid way too much and the pricing was a bit confusing and non-transparent. | Read Full Review
10/11/2024 12:00:00 AM | DealerRater
★★★★★ cmaguire12
Service team is very friendly and helpful. They take the time to explain everything that is going to be done during the service process. | Read Full Review
10/10/2024 12:00:00 AM | DealerRater
★★★★★ fer.range
Life cannot be perfect. I had a couple of hiccups with my new car. However, I have received a great response and service from Wellesley VW. | Read Full Review
10/10/2024 12:00:00 AM | DealerRater
★★★★★ DEB23
The service center staff is always pleasant and efficient. They usually have my car ready before they said it would be. | Read Full Review
10/10/2024 12:00:00 AM | DealerRater
★★★★★ ESLAUGHLIN0
Got interval maintenance service. Easy to schedule, shuttle service back to my home, ready same day, on time, and invoiced as quoted. | Read Full Review
10/9/2024 12:00:00 AM | DealerRater
★★★★★ eileenel
Excellent service on my car. Polite, thorough and kept me informed about when the car would be ready. | Read Full Review
10/8/2024 12:00:00 AM | DealerRater
★★★★★ SK
Jens was thorough and great to work with. Very easy to approach other staff and overall a very nice experience at the dealership. | Read Full Review
10/8/2024 12:00:00 AM | DealerRater
★★★★★ crh7210
As always, Drew provided exemplary service. His friendly demeanor and communication are outstanding and I enjoy working with him! | Read Full Review
10/7/2024 12:00:00 AM | DealerRater
★★★★★ Cardriver
Very easy to set up an appointment. Service was performed quickly. And Karl maintained good contact and provided updates through the process. | Read Full Review
10/7/2024 12:00:00 AM | DealerRater
★★★★★ WWAARCHITECTS
They communicate very well. Their knowledge base is refreshing. My overall opinion is that genuinely care about the your time, and want to ensure that their product is preforming as it should. | Read Full Review
10/7/2024 12:00:00 AM | DealerRater
★★★★★ elizabeth.p
I love working with Drew and the rest of the Wellesley VW team. They are always thorough, professional, and extremely communicative. Drew always lets me know what to expect, makes appropriate recommendations, and has a smile while doing so - I truly appreciate his excellent customer service. Wellesley VW isn't the closest dealership | Read Full Review
10/7/2024 12:00:00 AM | DealerRater
★★★★★ Ernest Cloutier
Eric Tonkonogy was very helpful in finding us the right model for our family. (Wellesley VW has a big selection.) Paul helped us get all the paperwork done extremely quickly. Overall, we are very happy with our experience at Wellesley VW! | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Matt Magliocca
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10/7/2024 12:00:00 AM | Google
★★★★★ matt.magliocca
The people there were very helpful. They tried to get me a discount and they even changed my key fob battery for free. | Read Full Review
10/7/2024 12:00:00 AM | DealerRater
★★★★★ Jenny
He went over the top. Just approached me and started helping. One of a kind employee! Thanks | Read Full Review
10/5/2024 12:00:00 AM | DealerRater
★★★★★ ellenruane0
Great experience! Honest and no nonsense transaction. Excellent attention to my needs as a .disabled customer. | Read Full Review
10/5/2024 12:00:00 AM | DealerRater
★★★★★ Minna Ha
I had a positive experience buying my car with Andreas in 2021. He listened to my needs, was honest, and did not try to upsell me. In addition to having a great engagement with the sales team, Wellesley VW was one of the few dealerships that did not tack on additional fees during the chip shortage. I continue to have great interacti | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Cap10Str8
Excellent experience. Highly recommended - they were efficient and very honest. I would go back there any time. | Read Full Review
10/3/2024 12:00:00 AM | DealerRater
★★★★★ Irwin
Great communication and great service. Have never had an issue and this time was no different. | Read Full Review
10/1/2024 12:00:00 AM | DealerRater
★★★★★ ASTILLER0
Provided an honest assessment of our old Tiguan and didn’t waste our money on expensive repairs. | Read Full Review
10/1/2024 12:00:00 AM | DealerRater
★★★★★ SPENCER.LIEBMANN
Excellent all around experience and Jens was really knowledgeable. Very happy!!! I will def recommend my friends look up Jens when their ready to purchase a VW | Read Full Review
9/30/2024 12:00:00 AM | DealerRater
★★★★★ joe.cocuzzo
My car was serviced on time and ready earlier than predicted. No wait at reception or pickup. | Read Full Review
9/30/2024 12:00:00 AM | DealerRater
★★★★★ TECNOPA
I appreciated that even though the technicians couldn’t reproduce the shuffling noise we reported, they conducted a thorough check-up to ensure safety. It turns out that whatever manipulation was done has solved the problem for now. A big thank you to Carl for not counting the hours. | Read Full Review
9/30/2024 12:00:00 AM | DealerRater
★★★★★ jamie_l_cook
Always wonderful service at Wellesley VW. Alicia always listens to my needs and make sure they are addressed. | Read Full Review
9/27/2024 12:00:00 AM | DealerRater
★★★★★ jennifer.i.wenzel
There is a reason I drive 60 miles to this dealership to have my VW serviced! Always welcomed with a smile and an exceptional attitude and leave knowing my car was in great hands. | Read Full Review
9/27/2024 12:00:00 AM | DealerRater
★★★★★ JAMESPAGOUNES
Great service and team That's why we come for repeat service again Thank you for your efforts | Read Full Review
9/27/2024 12:00:00 AM | DealerRater
★★★★★ M. Bar
First time customer at Wellesley Volkswagen. Really impressed with their service department. Alisha and the rest of the team went above and beyond in helping me sort a difficult warranty claim. They listened carefully, understood the issue, and worked with me to get it resolved. I'm a customer for life now. | Read Full Review
9/27/2024 12:00:00 AM | DealerRater
★★★★★ Matt L
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9/27/2024 12:00:00 AM | Google
★★★★★ PK Tech1969
The used car we got is fine, although it needs a turbo. VW is covering it under warranty so no biggie. The main problem I have is with the sales person. We ironed out a deal on the car in march 2024 and even paid "Their price" part of the handshake was a VW emergency kit and VW touch up paint. The kit was given on delivery day. The t | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ JPREGO31
Great experience making appointments, getting guidance on best recommendations for best service. Timely execution of service with great results. | Read Full Review
9/26/2024 12:00:00 AM | DealerRater
★★★★★ azeem_qadir
Excellent customer service. Helped arrange shuttle and kept me in the loop on timings. Would highly recommend! | Read Full Review
9/26/2024 12:00:00 AM | DealerRater
★★★★★ Nihar Nayak
Not good. I was promised something by a sales guy. And when I reached the dealership at the time of appointment- he was missing. And another guy start telling stories which contradict the other guy. Avoid this one. O | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ nitsanc
I was promptly accepted to check for oil leaks. I was in and out in 2 hours. | Read Full Review
9/24/2024 12:00:00 AM | DealerRater
★★★★★ DARRIN.CHESTER
Very efficient and professional. Made my experience, easy and enjoyable. I definitely will come back if I have any more issues. | Read Full Review
9/24/2024 12:00:00 AM | DealerRater
★★★★★ Needham Passat
Wellesley VW service is consistently excellent! I've been a customer now for over 10 years and can't recommend them enough! | Read Full Review
9/24/2024 12:00:00 AM | DealerRater
★★★★★ kbm1126
We didn't interact with Paul Rowe so did not rate him. Good experience overall! | Read Full Review
9/22/2024 12:00:00 AM | DealerRater
★★★★★ David Hill
On time, explained everything, professional, time estimate to do service accurate. | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ Nazanin Noei
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9/22/2024 12:00:00 AM | Google
★★★★★ Fer Vazquez
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9/20/2024 12:00:00 AM | Google
★★★★★ EJM
I had an outstanding experience with Karl at Wellesley Volkswagen! He was incredibly professional, knowledgeable, and made sure my car was serviced with the utmost care. From the moment I dropped the car off, Karl kept me updated on the progress, explained everything in detail, and made sure all my questions were answered. The servic | Read Full Review
9/20/2024 12:00:00 AM | DealerRater
★★★★★ ccastillo66
Quick and efficient. From the service advisor to the shuttle service. Electronic notifications are also convenient. | Read Full Review
9/20/2024 12:00:00 AM | DealerRater
★★★★★ colling13
Eric was very forthcoming with every question I had about the vehicle. He was very personable, and made me very comfortable with my purchase. Eric was an exceptional salesperson and I’ve found an exceptional car with all the bells and whistles. I’m very pleased with Wellesley Volkswagen. | Read Full Review
9/19/2024 12:00:00 AM | DealerRater
★★★★★ ialandzak
Glad to have purchased my vehicle at this dealership, and happy that the service department is just as good. Great communication, and service was performed in a timely manner. | Read Full Review
9/19/2024 12:00:00 AM | DealerRater
★★★★★ Ryan Wood
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9/19/2024 12:00:00 AM | Google
★★★★★ nareshnaren97
I reached out to them w.r.t my brake having a creaking sound. Even after the service job, my problem wasn't fixed. | Read Full Review
9/18/2024 12:00:00 AM | DealerRater
★★★★★ OKIWA WIND LLC
My experience at VW Wellesley Auto Haus was absolutely fantastic! From the very beginning, they took care of everything. I especially want to highlight Jens Albrecht, who made the entire process smooth with his friendly and professional approach. We would also like to thank the finance manager, who kindly provided us with a loaner ca | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ ULYSSES.ANDREWS
The dealership was fine and the experience was good. I knew what was needed and the price before going ahead with my repair. | Read Full Review
9/16/2024 12:00:00 AM | DealerRater
★★★★★ Donna
Very accommodating and & professional. Great service to address a problem. Clearly explained work to be done . | Read Full Review
9/15/2024 12:00:00 AM | DealerRater
★★★★★ hpironti
Thorough and efficient service. My problem was addressed in a timely manner. Karl communicated throughout the process to keep me updated. The dealer accommodated weekend hours as well. | Read Full Review
9/14/2024 12:00:00 AM | DealerRater
★★★★★ Patrick O'Neil
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9/14/2024 12:00:00 AM | Google
★★★★★ Jefferson Macklin
Drew was great to work with - very good experience with service here. | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Casey
Second VW I bought from Kevin. First was a Passat back in 2014, and the second was a 2024 Cross Sport. Excellent experience both times. | Read Full Review
9/13/2024 12:00:00 AM | DealerRater
★★★★★ PEGGYGRENGA
Repairs were under warranty so no cost to me. Alisha was helpful, got me a ride back to work. Easy this time. | Read Full Review
9/13/2024 12:00:00 AM | DealerRater
★★★★★ MEHMET_ALI_SEN
Communication during the service was good. Recommend the service to others. Complementary shuttle is also good. | Read Full Review
9/13/2024 12:00:00 AM | DealerRater

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