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Fathers & Sons, Inc.

★★★★★(17)read reviews

434 Memorial Ave, West Springfield, MA 01089

(413) 271-9776 Ask About Our Service Specials!

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Mon: 8:00 AM - 5:00 PMTues: 8:00 AM - 5:00 PMWed: 8:00 AM - 5:00 PMThur: 8:00 AM - 5:00 PMFri: 8:00 AM - 5:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ K.S.
I would like to voice appreciation for a stand-out team member at Fathers&Sons VW in WestSpringfield, MA - Manny Quinones. I wasn't planning on car shopping, but was in a car accident and found myself having to, despite also dealing with challenges from a concussion. I spent a few months intermittently trying to work on this car goa | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Tom Sweden
Great customer service! | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ S
Cannot imagine why it’s so difficult to respond to your customers. My car was sitting on their lot for an entire day with little to no communication regarding how they could help me. Told me I had no warranty. Never answer the phone and takes hours to respond to texts. I called Northampton VW (usually have service there) and Wellesle | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Laura Mendes
Emmalee and team are always responsive with service and take good care of me and my VW. | Read Full Review
2/13/2026 12:00:00 AM | Google
★★★★★ Jean Alvaro
The dealership has been very nice especially a customer service employee named Manny. I have been back with some issues (nothing mechanical) with internet etc. Everyone had been friendly and accommodating | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ James Christy III
Very Professional. Not your average car buying experience. I got my self all prepared for a battle and was politely greeted with reasonable prices at the door. This place gives car dealers a good name. See Angela she's the best! Update: I got another Atlas this time a 2024. The service department is very unprofessional. Whether it's | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Diane Bellefeuille
I have a 2023 Jetta have trouble with the coolant vaporizing brought my car to Fathers and Sons they all are so nice and helpful.I would recommend them. | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Mindy Brodecki
We just purchased a pre-owned Rav4 from Fathers and Sons. Dave Flenke our Product Specialist was incredibly helpful. Every associate I have dealt with has been professional, kind, friendly and knowledgeable. This was my first dealership purchase, and I was very impressed with the level of care we received. A very positive experience | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Andrew Phillips
Out of all the parts departments I deal with, this by far is the worst. Price and service both are terrible. | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Matthew Sr Pilon
Great waiting room. Customer comfort. Service was good, made a video of what I needed done. A little pricey | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Chance
Unwilling to help or assist in any way. I called for a warranty question and they refused to confirm or deny if something is covered under warranty without even looking at it. They didn't even want to hear what my concern actually was, they just kept repeating over and over again that it must be looked at by a technician. It sounded | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Mark Lashway
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9/27/2025 12:00:00 AM | Google
★★★★★ Shay Flavin
Personable and professional reception agent. Understood my issue and provided a timeline for it's resolution | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ ZERG BOI
Dropped my Arteon off for its 40k. Service was quick, the loaner was clean, and they even cleaned some sap off my car too. Thank you Emmalee, Erica, and the service team! | Read Full Review
8/27/2025 12:00:00 AM | Google
★★★★★ Walker Eaton
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7/27/2025 12:00:00 AM | Google
★★★★★ Brandyn Maldonado
Worst customer service ever my can has been getting service done there for almost a month with zero updates and everytime I tried calling to get one myself they won’t pick up never getting work done there again | Read Full Review
7/27/2025 12:00:00 AM | Google
★★★★★ John Breish
If I could give them zero stars I would. I purchased a used 2021 Passat less than a year ago. I do like the car. But, as I took it for it for its first oil change, the people at Jiffy Lube told me the bolt to the plate covering the oil pan was stripped. Clearly this was a condition that pre-existed my ownership. The salesman told me | Read Full Review
6/27/2025 12:00:00 AM | Google

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