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Fitzgerald Volkswagen of Annapolis

★★★★★(126)read reviews

34 Hudson St, Annapolis, MD 21401

(410) 919-9856 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ carol williamson
I want to thank Jennifer for her excellent service. | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Dan
I wanted to share my great experience at Fitzgerald VW of Annapolis. Bret was fantastic; he honestly really worked to earn our business. He wasn't pushy at all, and while we almost went in a different direction, our interaction with him and his effort to earn our business is truly what locked our choice in. ?The dealership as a whole | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Andre Young
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2/11/2026 12:00:00 AM | Google
★★★★★ Chris Leckson
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2/11/2026 12:00:00 AM | Google
★★★★★ Brooke Binder
I recently bought a VW but not from this dealership and needed an interior replacement on something that was broken. They were so kind and communication was incredible. I called to check if the part was in stock and it was, and I was able to get an appointment that week. I dropped my car off the night before and the after hours key d | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Brian Connolly
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12/4/2025 12:00:00 AM | Google
★★★★★ Himat Eldowi
I had the best experience this time with my advisor Michael Sheehy Thank you so so much for everything very much appreciated. Your professionalism and customer service skills are incredible ?? See you next year hope you have an amazing holiday. | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Maryline Bossar
Very happy with the response time and customer care - AJ and Brett treated us like family. We will be back!! | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Tricia Callender
Fabulous customer service. Great buying experience I got exactly what I wanted. Our salesperson, Melissa was wonderful! Conrad, in the finance dept, made the whole process quick and easy! | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Tim Schmidt
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12/4/2025 12:00:00 AM | Google
★★★★★ Thomas Walker
Was underwhelmed by the service, they refused to troubleshoot and just offered a 5k replacement on the watergate valve on my turbo. I made it clear I understood if they attempted to unfreeze the waste gate they would need to charge for that labor and the replacement. They could not seem to understand that I was willing to pay a littl | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Karen Carter
Super fast and my service advisor very helpful and friendly ! | Read Full Review
11/4/2025 12:00:00 AM | Google
★★★★★ Amie Cox
I had taken my Jetta back in for service (7th time in 9 months) when I decided I had had enough and asked for a buyback quote. Breton Grant, a "VW Certified Master," was rude, condescending, and just an all-around jerk. Low-balled me and told me the repair shop was the "sad place," the showroom was the "happy place," and asked me I t | Read Full Review
11/4/2025 12:00:00 AM | Google
★★★★★ Rebel Simpson
Great service team!! Mike is your man if you’re ever in a pinch. Very dedicated and responsive. Goes above and beyond! I recently had my car computer die and basically total my car while on vacation from Florida. He communicated with me every step of the way and handled everything while I’m a thousand miles away because I had to fly | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ Chauncey Hill
Pretty good, could have been better Still waiting for Amy the survey manager to get back to me been waiting a week ,she said the next day that period as pass | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ John Codd
Anthony Kalbach did a Great job on advising me on my VW Jetta TDI! He got me my military discount & a good car wash. Got my tire pressure gauge fixed also. Thanks again Anthony! Mr Codd | Read Full Review
9/22/2025 12:00:00 AM | Google
★★★★★ Nicholas Minot
I had a 60k mile checkup. Easy scheduling, quick check in, shuttle service, and quick check out. Everything was smooth & effortless. Great service! | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Ted Goodwin
All good. Promises kept. Jen and Service Department are true professionals. Thank you | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Sara Hill
I love VW Fitzgerald. Everyone there is so helpful and kind. Service is always smooth and a positive experience. They have mastered the art of customer service. | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Gayle Ward
The service team is amazing and always takes great care of me and my Atlas. | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Floyd Myers
The people were welcoming and the process moved quickly and smoothly | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ Sarah Heffner
Brett was a pleasure to work with and extremely knowledgeable about VW’s!! | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ bruce Collins
Fitzgerald VW is always a good experience. This is our second VW and third Fitzgerald purchase (Mazda3). We drive 30+ miles past a number of other dealers to go to a Fitzgerald dealership. The new touch screen for the paperwork made the always painful and time consuming process fast and efficient. | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ Jeremy Curcio
I purchased an ID.Buzz on 7/12/25 from Fitz VW. This is my 4th vehicle purchase from there, all with John Green. They have been great with up front and fair pricing, with no pressure sales in the finance office. The vehicle I wanted wasn’t available on their lot, so they were able to source it from another dealer in the region and br | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ W M Dunaway
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7/4/2025 12:00:00 AM | Google
★★★★★ Christine McDowell
The interior of our Atlas needed some work and Fitzgerald was able to schedule us quickly and get our car in and out in a timely manner. | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Dane Hanscom
Great staff, really happy with the experience from start to finish. Made the trade in process easy! | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ John Allen
Great and timely service. Mike is a pleasure to work with. The new wheels and tires are perfect. | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Molly Casazza
Thank you again job well done | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Hilda Scheibach
Was very pleased with service at Fitzgerald and always have been…very efficient and friendly | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ ros watson
I purchased a used 2014 VW Jetta. After purchasing, 6-7 dashboard lights came on. I had 4 diagnostics ran on the car at several auto shops including a VW dealership & did the recommended services. The lights continued to come back on. Took the car to VW Annapolis, the issues were resolved & the lights are finally off. I want to thank | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Bob Bowes
My ID4 Was the first version and I expected there to be some issues with it. I’m glad that there is a dealership that has the qualified technicians and tools to fix my battery problems. | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ jleanos account
The purchase analysis and completion went well with able represention by Fitzgerald | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Kai S
Saw me without an appointment for an unexpected repair. Got me in and out in less than an hour and were very helpful. | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Robert Schiller
Service was smooth and seamless! | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Jim Lane
Jen the service rep was outstanding! Excellent work and value. They fit me in and took diligent care of my vehicle, including outstanding meticulous work and attention to detail on all the work done. | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Rick Alfonso
Oh, my Goodness! So happy with Fitzgerald VW of Annapolis and Jennifer C. VW service rep! Less than a month ago, I purchased a used 2022 ID.4 from a dealership, not near me, in Virginia. I love the car, but the GPS wasn't functioning properly. Fitzgerald VW and Jennifer came to the rescue. I dropped of the car for them to diagnose. T | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Felicia White
Excellent client service from Mike and the team. Thanks for consistently making my service visits painless. I also enjoy the free car washes. ?? | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Stacy Morgan
Everyone was very cordial and the service was top notch! | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Baran Kilical
My service advisor (Anthony) was fantastic. Honest, straightforward, prompt service. A+. | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ David Pow
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7/4/2025 12:00:00 AM | Google
★★★★★ Carly Riggio
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7/4/2025 12:00:00 AM | Google
★★★★★ Terry Medlin
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7/4/2025 12:00:00 AM | Google
★★★★★ John Gorman
Quick service, great communication during the process. | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Jesse Avans
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7/4/2025 12:00:00 AM | Google
★★★★★ Marc Rogers
service agent Mike S. was excellent. services requested took a little longer than expected but were performed well. | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ glendora cain
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7/4/2025 12:00:00 AM | Google
★★★★★ shaketa young
I’m currently sitting here at the location now. I’ve been here for two hours just sitting. No one told me they had to order my oil. I’m only here for an oil change. The communication is horrible I made an early appt so I wouldn’t be late for work and will still be late to work. I’m never returning back to any of the locations for Fit | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Bruco Bien
Very good service. | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Roberto Herbruger
I had a great experience at Fitzgerald Volkswagen! The service was excellent, and everyone I interacted with was incredibly friendly and helpful. Their customer service truly stands out—they made the entire process smooth and stress-free. I highly recommend this dealership if you’re looking for a team that genuinely cares about their | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Matthew Meehan
Great experience, friendly, transparent and honest about timing | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Josh and Vicki Wolf
They are always convenient, kind and understanding. They communicate throughout the process. I appreciate their willingness to help make life easier - taking time to choose a loaner with room for car seats, arranging after hours pickup, squeezing me in at the last minute when I have a problem and trying to work around busy mom life | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Matthew McKinney
Always great service. Mike went above and beyond. | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ MARC Disabella
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6/4/2025 12:00:00 AM | Google
★★★★★ Eric Lewis
Chris was great, very informative, no preasure. Clear and transparent pricing | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Claire Fitzpatrick
Able to have a loaner while my part was ordered. Part came in when advisor said it would be and got my car back the day the part was in! | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Monica Russo
Great service experience. Everything is well organized, and the level of communication is great. | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ D. Scott Jackson
Jen was great as my service manager. Very impressed! | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Nicole Snyder
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6/4/2025 12:00:00 AM | Google
★★★★★ Lynne Fenwick
Excellent service. As usual Jennifer did a wonderful job keeping me informed of any service issues. Appreciate all of the service individuals. One possible improvement. The chairs in the waiting room, need attention, the cushions need to be redone with firmer material. The chairs themselves are fine. | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Natika Tsinnie
First time coming here for my maintenance. It was well organized and Jennifer was great to work with. | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Nichele X
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6/4/2025 12:00:00 AM | Google
★★★★★ S C
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6/4/2025 12:00:00 AM | Google
★★★★★ M. K.
Fitzgerald has always been good to me. I have bought many VWs from them over the years and I always have a positive experience with both the sales and the service team. Mike and Jennifer are always responsive and explain things thoroughly. I worked with Anthony this time and he was excellent too. They are a pleasure to work with! I h | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Guill Band
Service representative was not upfront, hard to work with and condescending. | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Kiva Tahl
Highly recommended. Mike, Jennifer and Kenny always give the best service. The staff is extremely knowledgeable, helpful and friendly. The facility is convenient and comfortable…and it’s easy to work while you wait. Thank you Fitzgerald VW Annapolis! | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Valerie Martin
Efficient friendly service!! | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Jim Campbell
Courteous and timely | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Holly Mistretta
Fitzgerald VW continues to impress us with their top tier customer service! Mike S. was phenomenal with squeezing us in last minute on a busy Saturday! His team worked to get us in and out in 1.5 hours. We have been so impressed with our service at Fitzgerald! Thank you, Mike! | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Susan Johnson
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6/4/2025 12:00:00 AM | Google
★★★★★ jack lewin
Very smooth process and we are very happy with our purchase. Glenn was terrific. | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ krist salmi
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6/4/2025 12:00:00 AM | Google
★★★★★ Nicholas Peter
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6/4/2025 12:00:00 AM | Google
★★★★★ Nancy Edwards
It is the BEST!! Jennifer at Fitzgerald Auto Annapolis is amazing!!! | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Alexander Diab
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6/4/2025 12:00:00 AM | Google
★★★★★ Mike P.
I recently purchased a previously owned Volkswagen 2020 Jetta. Less than a month after purchase, I discovered a repair costing over $1,000. Jen (my Service Tech) was very informative, personable, and professional. Although the repair was not covered by either of my warranties, that's not Jen's fault! She did a great job of explaining | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Stephen
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6/4/2025 12:00:00 AM | Google
★★★★★ Tatiana cortez
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6/4/2025 12:00:00 AM | Google
★★★★★ Kevin H
Everyone was upfront and extremely nice. No sales pressure at all. One of the best car buying experiences ever. Highly recommended. | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Kristen Ellis
I got rear ended and wanted to get a quick overview to be sure nothing was messed up with my sensors, alignment, etc. I got an appointment quickly and when I got there, I was seen quickly. The staff were super nice and efficient. They got me a Lyft to take me to work and another one to bring me back. They have a well operated system | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ John Markey
I wanted to express my appreciation for the exceptional service I recently received at VW Annapolis. I was impressed by the professionalism, efficiency, and attention to detail demonstrated by the team. Ms. Jen Cahill was welcoming and courteous, taking the time to clearly explain the services being performed on my vehicle. The wor | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Matthew Bell
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6/4/2025 12:00:00 AM | Google
★★★★★ Michael Caha
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6/4/2025 12:00:00 AM | Google
★★★★★ Radovan Gutic
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6/4/2025 12:00:00 AM | Google
★★★★★ James Crafton
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6/4/2025 12:00:00 AM | Google
★★★★★ Shaniqua Fields
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6/4/2025 12:00:00 AM | Google
★★★★★ Kevin Thomas
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6/4/2025 12:00:00 AM | Google
★★★★★ Susan Lane
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5/4/2025 12:00:00 AM | Google
★★★★★ Holleigh Arledge
Mike was amazing to work with while my Tiguan was in for repairs. He was very communicative and responsive and, overall, the customer service was top tier. All of the staff were so friendly, too! | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Alyssa Eddy
Very quick and simple | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Carey Kirk
As usual, Jenn was very professional, knowledgeable and quick, with the same being the case for the service techs. It is always a pleasurable experience. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Niaja Diggs
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5/4/2025 12:00:00 AM | Google
★★★★★ russell knowles
Great service and staff. Super friendly and professional. Communicates well and accomplishes work on time. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Don Walden Jr
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5/4/2025 12:00:00 AM | Google
★★★★★ Renee Rogers
My sales person was Ronnie Reid. He was very pleasant and professional! He wasn't pushy at all like some sales people I have dealt with in the past. He took time with me to go over the car to make sure I was comfortable with everything. I even called him a few days later to ask him some questions and he was happy to help. He told me | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Too Cozy
Faster than expected service. I like it he videos from the service technician. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Charlie Sislen
they understood what needed to get done and got it done quickly. my contact there,.Mike has superb customer service skills | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ carolyn Meade
The service was amazing.Done sooner than promised. Everyone was very nice | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Brian Lovette
The Fitz family hit it out of the park once again! Another flawless, smooth transaction! Five stars all the way! Thank you all! Special thanks to Bret and Conrad!! | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Dennis Dauphin
Great service, fast and efficient! | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Alfred Stern
Great job and service. Thanks very much Jennifer and team! | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Jenny Henderson
Excellent service! Very pleased with everything. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Kate Stratton
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5/4/2025 12:00:00 AM | Google
★★★★★ Carlton Jones
Nice Place, Everyone were very friendly, no games.. no stress, no tricks, no pressure. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Troy Higginbotham
Always professional. Great customer service. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Carlos Moreno
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5/4/2025 12:00:00 AM | Google
★★★★★ Richard Skinner
Met and greeted by name even though first time, processed paperwork in prompt fashion, showed me to lounge and had me back on the road in less than one hour. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Kevin Dolloson
Got my 30k service done on April 9, 2025, and it was an absolute breeze. I waited in the lounge for a couple of hours but it was worth it. Everything went well and my Atlas Cross Sport is in great condition thanks to Jennifer Cahill and the top tier technicians at Fitzgerald VW. I actually got a wash this time and they cleaned my bab | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Sarah Stalcup
Very courteous and explained the service in an easy to understand way. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Bron Goodwill
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5/4/2025 12:00:00 AM | Google
★★★★★ Douglan Stubee
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5/4/2025 12:00:00 AM | Google
★★★★★ Thomas Lane
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5/4/2025 12:00:00 AM | Google
★★★★★ Joey Wright
Great service all around ?? ?? ??!!! Mike Sheehi was awesome, very attentive, constant updates and very professional. Till next time!!! | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Louis Brown
Customer friendly. Professional services. Very pleasant experience! | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ kir kintner
Ronnie our salesman is the sole reason for this rating. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Carliss Alexander
My experience was excellent!!! | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Carlos Miranda
Absolutely great. Mike was a big help and explain in detail everything. Needless to say, my next lease will be at Fitzgerald!!!!! | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Mike Hales
Professional and friendly service department staff. They thoroughly explain what is necessary and what is recommended. The work is done quickly. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Noelle Mac
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5/4/2025 12:00:00 AM | Google
★★★★★ christopher sleeper
I had a beetle worked on and the service was outstanding . Jennifer was so easy to work with. She kept me informed about my car and went out of her way to make sure i was happy with my repairs. I would highly recommend talking to Jennifer if you need service done to your VW. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Beth Barris
Great service and great people to work with. They took care of my car needs efficiently and I will continue to refer others to this dealership. Sales and service are top notch! | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Brian Muldowney
Jen is very helpful | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Santiago Luengas
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5/4/2025 12:00:00 AM | Google
★★★★★ jimi haha
Jennifer Cahill and the service department always take care of me in a pleasant and timely manner. | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Danielle Cerven
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5/4/2025 12:00:00 AM | Google
★★★★★ hugh ward
Service advisor. Jennifer was excellent as was the service quick and efficient only problem was spent 20 minutes cleaning grease off of floor mat and door sill afterwards. No on | Read Full Review
5/4/2025 12:00:00 AM | Google

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