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Ourisman Volkswagen of Waldorf

★★★★★(23)read reviews

2282 Crain Hwy, Waldorf, MD 20601

(301) 861-4958 Ask About Our Service Specials!

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Service Offers

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Get 20% off select VW DriverGear purchases¹⁷ (no minimum required) with promo code VWDG2025 at checkout.Click for details
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$5 Off Front Wiper Blade Replacement³Click Here for Details
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No Charge Battery Test¹³Click Here for Details
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$20 Off Genuine VW Brake Pad and Rotor Replacement¹¹Click Here for Details
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$129.95 Oil and Filter Service¹Click Here for Details
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No Charge Installation with the Purchase of a Genuine VW Pollen Filter or Engine Air Filter²³Click Here for Details
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$20 Off Tire Rotation with Brake Inspection⁹Click Here for Details
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Volkswagen Tire Store Price Match Guarantee Click Here for Details
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VW Service Credit Card Click for details
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Get a 10% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 04.01.25 and 06.30.25.
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Enjoy SiriusXM in your vehicle!Click for Details

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 4:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

★★★★★ Santiago Montalvo
I had an appointment for 730am. Showed up early and waited. Door was opened and when I entered, instead of a welcome and “what can I do for you” I got a “what do you want”. The reception was not the only disappointment but the whole initial experience. It was like they had enough going on and I was just a nuisance. Bottom line, I di | Read Full Review
11/18/2024 12:00:00 AM | Google
★★★★★ Santiago Montalvo
I had an appointment for 730am. Showed up early and waited. Door was open and when I entered, instead of a welcome and “what can I do for you” I got a “what do you want”. The reception was not the only disappointment but the whole initial experience. It was like they had enough going on and I was just a nuisance. Bottom line, I did | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Mike Davis
Both the sales person and the sales manager were extremely helpful and friendly. The buying process was easy and everyone was very willing to answer any questions and help in any way they could. Manny and Anthony were great! Thanks for helping us get into the new Atlas | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Maya Walker
Terrible service. Engine failed in the first year then car broke down again 1 week after they put in a new engine. We’ve been back twice after that for engine issues. And now they are refusing to rectify the issues they caused. Tim denied my husband service and tried to force him to drive a faulty car with our children inside. We ar | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Kevin Salters (Kevy)
They have so much GAME at this location, they say it'll take a few hours from the SET APPT. TIME... (our appt. was 11a) we were here at 11a... after (their 3- hour projected period for completion of service) on our vehicle, they then came to tell us that we must wait for an additional 3-hours, making our wait here 6+ hours. Causing | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Maggie Murphy
Service department is very rude. Really wished I had researched all the issues with the VWs before I purchased. | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Davon Brown
No problems. Always on time | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Kimberly Ross
I always have a great experience at Ourisman VW of Waldorf! James, the rep who assists me is always kind, knowledgable, and professional. He tells me what my car needs and answers my questions. He takes good care of my car and always asks if I need anything while I wait. The waiting area is always clean. The staff is engaging and co | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Evie Renee
These scammers quoted me $1150 for an alternator replacement. The breakdown was $200/hr for labor and $450 for the part. Labor at $200…. can you please be real. The part is $150-$175. This is price gauging and I have already contacted the BBB. Be weary. | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Terita Stylistmade Morris
Wrong store my apologies | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ Lee Hernandez
This rating is for the service department. I have bought a car from the dealership and that was a good process. Without writing a novel, make sure that when those inept service advisors are relaying labor and parts from that tech in the shop, they THOROUGHLY explain how the parts and the labor are charged. Look at your charge line! T | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Tyrone Samms
James and the service department was awesome | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Magda Glasper
I called to schedule maintenance for my VW Golf because of the issues I was experiencing. Mr. James got me on the same day and quickly figured out why I had that issue. He was very knowledgeable, professional, and friendly, making this VW service stand out. I was happy with my visit and could recommend it to others. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ ashanti pendergrass
Waldorf VW does excellent work Ask for service writer James | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ D Cunningham
Thank you MAT !!!! You went above and beyond providing the best customer service!!!! MATHEW I WILL ALWAYS COME TO YOUR LOCATION! | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ James Martin
Happy with my brand new 2024 GLI ?? | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Alexander Huber
James Martin Jr at the service department lied about the condition of my vehicle in order to get more money from me on a factory recall. | Read Full Review
6/30/2024 12:00:00 AM | Google
★★★★★ Adrian Francisco
They inspected my car, took screenshot to justify maintenance, and got the car done (and washed) within a day. could not ask for more | Read Full Review
6/27/2024 12:00:00 AM | Google
★★★★★ Ben Gini
Had a deal agreed upon on a Friday . Called the salesman on Saturday morning to see if the same deal was in place , and was told yes . I started into a 4 hour drive only to find they raised the price of the new GTI by over 4k from what we agreed upon the previous day . I guess they were going to wait til I had the paperwork in hand a | Read Full Review
6/3/2024 12:00:00 AM | Google
★★★★★ Ocean Hi'd Away
| Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Chris Richardson
James Martin. James was the epitome of support and service. James always referred to me as "Mr. Richardson," even as I expressed that it was not necessary. He provided constant updates about status and what to expect. As my service was recall related, he had arranged for me to receive a loaner vehicle to reduce any inconveniences | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ S.Nicole
DO NOT get your car serviced here. The service advisors are rude and condescending and so is the sales team who try to force you to purchase a car than say snotty remarks when you tell them your not interested. Terrible customer service. Take your car to be serviced at any location except this one. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Marilyn Malone
The service department really helped me a lot after Caliber Collision left me hanging after repairs. My service adviser James kept me in the loop during the whole process and went above and beyond to insure that my needs were being met. | Read Full Review
5/13/2024 12:00:00 AM | Google

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