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Fitzgerald Volkswagen of Frederick

★★★★★(152)read reviews

114 Baughmans Ln, Frederick, MD 21702

(301) 703-9075 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Clayton Kennedy
Great service department! Great customer service! | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Ardandia Campbell-Williams
All the work for my tire replacement was completed ahead of schedule. I appreciate the tech who worked with me to utilize discounts that were available. | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Samuel Crowell
Another expert, professional service by Fitzgerald VW. GTIs are complicated and they will keep yours running top notch. Not the cheapest way to go but certainly a proven, trusted and full service dealership. An asset to the community. | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Sweet Wolf
It was an expensive repair but they got the job done. | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ yJohnnie Stewart
James provided excellent updates and service during the maintenance of my VW Passat. He was polite and very professional. Thanks | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Sean Milliken
George is absolutely great. He is informative and friendly, and makes me feel confident I am getting honest service. | Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ Ying Del Medico
Good service. | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ T Kh
Hour and 1/2 wait for a scheduled appointment and did not wash the vehicle which is supposed to be included with the service... | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Ingrid Antunes
| Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Nina S.
Great experience. Richard Nelson made it a positive experience for me, as a first-time leaser. He was very patient with us going back and forth between which car to choose. Ben kindly showed me around the new vehicle and was very knowledgable about all the features. Everyone we spoke to at Fitzgerald VW was kind, patient and helpful. | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Jeff Biggs
Work completed on time, the first time. Staff helpful. Gustavo kept me updated since a part had to be shipped from Germany. Parts and Service staff were great. | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Jason Sinko
Great customer service! | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ TK
I've never had a problem with this dealership. They always do my oil changes, and I haven't been disappointed. The staff, for what I know, is always nice. | Read Full Review
10/20/2024 12:00:00 AM | Cars.com
★★★★★ L. S.
| Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Larry Pearson
Fast and efficient very helpful I would recommend their professional services to everyone | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ Constance Gerstle
Service here is always quick reliable and very pleasant. They are super professional and always take great care of my car! | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ Doug Fossett
Great service by the mechanics, customer service is bad with trying to call the service department. | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ Mani Jay
Very poor customer service. I had left the car for service on Friday morning, I suppose to get estimates on the same day, but after multiple follow ups, I received it Monday. So I was stuck without car for 3 days. The charges are too high. Better get the quote from different dealers and other service stations before heading here. | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ K Usherwood
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10/12/2024 12:00:00 AM | Google
★★★★★ curtis Erby
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10/12/2024 12:00:00 AM | Google
★★★★★ Jess Berndt
BEWARE of Fitzgerald Volkswagen if they offer you a loaner rental car. They are trying to scam us for an alleged scratch and want over a thousand dollars even though our insurance company already paid them. They have scammed other people too. | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ De Gut (Dee)
The staff was wonderful. | Read Full Review
10/8/2024 12:00:00 AM | Google
★★★★★ Jesse Barkers
Great customer service | Read Full Review
10/8/2024 12:00:00 AM | Google
★★★★★ Dan M.
Fantastic job by these guys. They made sure I left with the vehicle I wanted and I’m super satisfied. I even celebrated by taking a long drive this weekend. Thanks Fitzgerald, you made me a happy customer | Read Full Review
10/7/2024 12:00:00 AM | Cars.com
★★★★★ ChanCan
This service department is certainly the cleanest and friendliest I have ever visited. I will be back hopefully to get my vw id recall updates or a new car. Cross fingers! | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ Chris Devine
I recently brought my GLI in for some scheduled maintenance and had an excellent experience. From the gentlemen that greeted me at the service lane, to the man who helped set me up in a loaner vehicle, the entire experience was smooth and easy. Jesus helped walk me through what work was being done on my vehicle and that transparency | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ E Keplinger
Great experience at Fitzgerald Volkswagen of Frederick Md. Mr. Ben Samtani took care of us and answered all questions . I would recommend them for all your car needs. They have other makes besides VW. | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Leonardo Varuzza
It was not cheap, but this is what expect from a dealer. But the service was done in a very professional way | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ Shane Myers
Excellent sales team Martina is excellent to deal with | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Matt Lohrey
| Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Juliana Sholter
We had a great experience purchasing a VW Atlas at Fitzgerald Volkswagen Frederick. Our salesperson Anthony was knowledgeable and enthusiastic, making the selection process fun. John took care of the financing process and was also very pleasant to work with. We highly recommend this dealership! | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ John Manning
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9/24/2024 12:00:00 AM | Google
★★★★★ Branden Grimm
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9/24/2024 12:00:00 AM | Google
★★★★★ Kim Raide
Service appointment was fast and efficient. | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Mickey Wagner
| Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ Hector Gonzalez
Excellent service | Read Full Review
9/19/2024 12:00:00 AM | Google
★★★★★ Kim Standing
| Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ rbryant4011
Charlie was very good at his job,and he help us a lot. Ashley was very helpful also. I want to again thank you both.( Joyce and Ray | Read Full Review
9/16/2024 12:00:00 AM | Cars.com
★★★★★ rita mchale
Great! | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Jennifer Miner
Took my VW in for service. It took a little longer than I thought but I was informed the entire time I was there. | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ George snyder
Outstanding service all around. George in Volkswagen Service was the best. He went out of his way to help me. | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Taylor Webster
5 stars for John Wiley for being so willing to work with me, amazing communication, patience and, getting my vehicle taken care of in a timely manner and treated with respect. rock on John. | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ jane sachs
Scheduled work was well done. Gustavo - the ass’t manager - was responsive to my concern about scary amber lights that had just appeared on the screen on my way to Fitzgerald, even though there was no time then to look into them. Other staff were friendly and helpful. | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ Alfred Spriggs
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9/7/2024 12:00:00 AM | Google
★★★★★ Debra Kay Robinson Lindsay
100% in every way. ?? my Tiguan. | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Sean Murphy II
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9/6/2024 12:00:00 AM | Google
★★★★★ Joe Ferrante
| Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Shawn
Before going into the dealership, I had the privilege to have Wade as my salesperson. His Manager Brandon worked very hard for me to get approval from Volkswagen. Brandon spent lots of time on the phone trying to help me. On, Saturday 8/31/2024, after getting approved, Wade came to my home to pick my son and I up because we did not h | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Shawn
I want to start off saying I did not purchase a car from this dealership. However, I had the best experience with this dealership over the phone. I dealt with Wade, Brandon and John. Sadly, my credit was not as good as I thought which did not get me a payment I was hoping to get. Wade the Salesperson, is so kind and patient. He took | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Kat Chesley
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8/31/2024 12:00:00 AM | Google
★★★★★ Ismael Valdez
| Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Lois Ford
Easy to schedule, a ride back home while service is done and video showing all is well at this time. And… James gave me my $35 a day early from September 1. Thank you ver much! | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Jake Shrek
Always a good experience getting my cars serviced, quick and honest techs. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ yJohnnie Stewart
Excellent service, polite and professional | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Tracy Kursch
I am very disappointed in my experience with Fitzgerald Volkswagen Frederick. I reached out to the service department to inquire the price of a synthetic oil change for my specific vehicle and was quoted $89.95. When I picked up the vehicle I was charged $180.00! I was told this was do to my car needing an extra quart of oil. Needles | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Sharon Discavage
Service was done quickly, facility was clean and people polite. | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Manuel De La Rivera
Great place,exelent people,very friendly and professional, happy with my new ID4,Gorge was very attentive and a very good salesman, I got the best price ?? I recommend this place | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Dustin Wolf
Great people, organized service center, but prices are high even though I’m part of their loyalty program and get $70 towards every oil chnage | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Bridgette Goldman
All of the staff I had the pleasure of dealing with were absolutely amazing. Every one was very professional, courteous, and very helpful. At no point in my experience did I feel like I was being pressured into my purchase. Team was incredibly understanding when a situation occurred and I needed to push back my appointment several da | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Madz Lyn
| Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Lorpu Bowier
Excellent customer service! | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Tish Banks
My experience with Abel Willie was such a blessing. Your company is truly blessed to have him. He was so happy for me. Great experience and I will definitely let my family and friends know where to buy there next car. I love my new ride!! Mahalo Abel!!! Theresa Banks | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Susan Tarsi
Everyone in service has always been friendly & professional. They answer all your questions graciously and do their best to make sure your car is done on time. Great place. | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ dan sawyer
$90 for a diagnostic is very outrageous because that requires no actual work | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Alexandra Lawrence Cano
They are always kind, courteous, and do a really thorough inspection and send videos of any problems with the car. | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ allie miller
Had such a great experience. They understood what I wanted and was able to give it to me. I loved how they worked with me. Loved the car that I got. | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Meredith McAlinden
Thanks James for taking such good care of my car! | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Monica Gerand
I live out of state and this is the second vehicle I purchased here. My son & daughter in law are repeat customers, as well. The courtesy and professionalism is beyond what I could hope for. I arrived quite late this past Friday evening, to take delivery, due to a lot of traffic, and I was greeted by everyone I met, with a warm smil | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Kevin Goines
Great service and communication! They do their best to make sure you are informed and treated like a highly valued customer! | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Wendy Dubois
Fitzgerald Volkswagen provides excellent service. They are always on time and the people are wonderful. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Shereen Hani
absolutely no. George quoted me “$4000” to replace and reprogram a bcm. I asked for a breakdown and according to him the bcm itself was $2300. did my own research and the bcm cost no more than $700. I asked for the part number of the $2300 bcm and he “couldn’t find” that one anymore. i also paid $270 for a diagnosis and he wouldn’t e | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Cindy P
I continue to take my car in for service and have never had an issue nor unsatisfied service. The associates are all friendly and helpful. I opted to wait for my car and the estimate timing was exact. My car was clean and ready to go. A big thank you to all. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Victoria Peterson
Great recent experience at Fitzgerald’s. Took my GTI in for service, they took care of my breaks that were squealing, troubleshooted the rattling noises under the car and resolved the issue, and completed maintenance (filter replacements, oil change, tire rotation, transmission fluid exchange service, front differential service), kee | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Mauricio Luksic
Every routine service has been performed professionally according to plan. If ever I had a disagreement with one of the employees, everyone involved was responsive, helpful, and diligent. They had at hand every part I may have needed and even a loaner car when mine had to remain at the shop. I know my vehicle is well taken care of an | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Megan FitzGerald
Great service and financing was fast! I am really satisfied with my 2024 Taos that I purchased with John. | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Stacey Hottle
| Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Kim Miller
Always amazing customer service !!! Will never take my car anywhere else but Frederick fitzgerald. Chris is always awesome to work with, treats me like family and John is a great addition to the team. Thank you for everything vw team! | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Sean Skinner
James Reed did a great job of getting us in and out of a 30k maintenance. Will comeback for my next service! | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Rhys Ashryver
Great experience overall. Word of advice, don't go directly into the VW showroom. Go into the Mazda showroom. The VW showroom has been made into the used sales showroom. Great people, but aren't the most knowledgeable. Someone from Mazda was asked to finish up with us for the jetta we bought. Highly recommend but if you want someone | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Graylan Hagler
Nice facilities and you are clearly informed of timelines. | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Kayla Kozak
Brought my car in for my appointment to be serviced at 11:30am on 8/2 they couldn’t get to my car and called me at 4:55pm and told me they had to keep my car till Monday 8/5 and they would get to it. Monday comes around they send me and estimate I decided against getting the work done. I go to pick up my car they spend 15 min trying | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Laureen Megan
| Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Anthony Grant
Man, I was in and out in no time Friendly and fast service thank you Fitzs. for your five star treatment. Tony G. | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Lynn Hatrick
I was very happy with the service I received at Fitzgerald VW. The check in process was very fast and efficient. The associate reviewed why I was there and suggested different services but I never felt like I was being talked into anything. The waiting area was very comfortable. I also liked that I received a text after check in that | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Bobby Lee
I drive 2 towns over only to come here. Thank you!! | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Jacki Thoms
Excellent service, although I didn't receive a Summary video, which I find useful. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Melissa Gamble
I recently had the pleasure of working with a salesman at Fitzgerald Mazda, VW in Frederick who truly stood out in terms of honesty, care, and patience. From the very beginning, he was transparent about all aspects of the car-buying process, providing clear and straightforward information without any of the typical sales pressure. Hi | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Melissa Gamble
An Unforgettable Car Buying Experience with [Salesman's Name]! I recently had the pleasure of purchasing a vehicle from BEN SAMTANI, and I can't rave enough about the incredible experience. From start to finish, Ben demonstrated a level of honesty, care, and professionalism that is truly rare in the world of car sales. From our ver | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Ebony Harding
Kaite was very helpful and professional. | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Terence Crispell
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7/30/2024 12:00:00 AM | Google
★★★★★ Kenta Nishiwaki
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7/30/2024 12:00:00 AM | Google
★★★★★ carl minkel
Seamless, friendly experience that included annual maintenance, complimentary car wash, and shuttle service. | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Crystal Brumwell
When I stopped at Fitzgerald VW in Frederick to discuss trading in my RAV4, Ben Samtani helped me. Ben’s service was exceptional! His knowledge and friendliness made the experience perfect. He truly went above and beyond. We found the perfect upgrade for me, and I am beyond excited. I will have him help me purchase a car in the fut | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ lebopst316
I had an oil change there on 7/20/2024. Have had no problems having my Equinox serviced there, until that visit. I started noticing oil spots in my driveway, had my son pop the hood on it and immediately saw the problem, the dipstick was not seated and oil was being thrown all over the engine and in my driveway.. not happy about that | Read Full Review
7/29/2024 12:00:00 AM | Cars.com
★★★★★ jeremyjohnston33
Excellent staff you helped obtain the vehicle I was looking forward. They worked hard to locate it as it was not in stock but found one within close proximity. The staff worked as a team while we waited to get everything taken care of so once the vehicle arrived we were on our way. Second car I’ve purchased through Fitzgerald and | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Beverly Norwood
| Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Warren Luke
Mr. Gustavo was a very nice service advisor and he was able to adhere to my concerns | Read Full Review
7/22/2024 12:00:00 AM | Google
★★★★★ Kara Smith
| Read Full Review
7/21/2024 12:00:00 AM | Google
★★★★★ EHCrafty
Good. Job. | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Kyra Toms
I purchased a vehicle here in 2023 and had a great experience with all the staff I encountered. Since then, all my experiences have been with the service department. The service department is fast and reliable. When I pick up my car, it is clean, and my things are untouched. I’ve had bad experiences with other shops leaving my car di | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Nelson Romero
I came in to look at a used Mazda and a new Volkswagen. Ben Samtani played no games! He let me test drive the cars I was interested in, answered my questions clearly, and was straight to the point. I made my mind up instantly that I would be purchasing a vehicle from the dealer. During the buying process, I - like many others - HATE | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Jonathan Gonzalez
Great dealership. Easiest buying experience ever. Bobby Lee made buying my 24 VW ID.4 super easy, stress free. Everyone from the manager to finance lady was amazing. If you are in the market for any car, (the have different brands) give Bobby a chance. You will not regret it. | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Marina Pearce
Great experience purchasing a new SUV from Fitzgerald Volkswagen Frederick. Knowledgeable salespeople, good inventory, and relatively quick process overall. Thank you John & Wade! | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Barbara Karwoski
I will never use this shop again. I was charged $888.27 to replace an oil pressure switch which should have cost at maximum $350 according to KBB and other reliable sources. I was charged $89.98 for labor on a repair that wasn’t even done. I do intend to reach out to the dealership management when they open again on Monday but fel | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ Luxmin Navaratnam
| Read Full Review
7/12/2024 12:00:00 AM | Google
★★★★★ Alexis Bryant
I had such a good experience at Fitzgerald! The staff was amazing! Cindy sold me my car and she was so sweet! Overall a good experience! | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Jennifer N
Took my beetle in for a fix on the airbag recall. They were helpful, kind, clean and respectful. | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Long
No hassle buying my new 2024 Chevy Silverado from great people too. The price was the best price | Read Full Review
7/8/2024 12:00:00 AM | Cars.com
★★★★★ Priscila Albaugh
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7/7/2024 12:00:00 AM | Google
★★★★★ Sonal Parikh
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7/3/2024 12:00:00 AM | Google
★★★★★ Annette Haugh
Very friendly and knowledgeable service. | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ A. J.
Very helpful & kind!! | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Lily Li
We had a fantastic experience purchasing an ID.4 at your dealership yesterday, particularly at Frederick Fitzgerald Volkswagen. We are especially grateful to sales manager Branden and staff member Way for their extensive help in choosing and leasing the car. Their professionalism and patience left a lasting impression on us. Thank yo | Read Full Review
6/30/2024 12:00:00 AM | Google
★★★★★ Paul
Helpful and knowledgeable staff. The best car buying experience I’ve had! | Read Full Review
6/30/2024 12:00:00 AM | Google
★★★★★ Manasseh Abijah
I recently purchased a VW Taos from Fitzgerald and had an exceptional experience. The customer service and support were outstanding, making the entire process smooth and enjoyable. I highly recommend working with sales associate Ben Samtani, who was knowledgeable, attentive, and genuinely helpful throughout. If you're in the market f | Read Full Review
6/29/2024 12:00:00 AM | Google
★★★★★ Clayton Kennedy
Great experience with the service department. | Read Full Review
6/29/2024 12:00:00 AM | Google
★★★★★ David Bayles
| Read Full Review
6/27/2024 12:00:00 AM | Google
★★★★★ James Rosebrock
Great service. Very accomodating. Been going there for 20 years. | Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ Crystal McKain
Very prompt service and courteous staff. Definitely would recommend! | Read Full Review
6/22/2024 12:00:00 AM | Google
★★★★★ April Peterson
John in Service was amazing to work with. | Read Full Review
6/20/2024 12:00:00 AM | Google
★★★★★ Dan Nicol
Good service. They solved my car’s need. | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ Donald Butcher
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6/18/2024 12:00:00 AM | Google
★★★★★ James Benedict
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6/16/2024 12:00:00 AM | Google
★★★★★ Flaherty Sports
My service with Fitzgerald Frederick and VW was amazing, facilitated by Madelyn D and executed by George. Fast and friendly service that will keep me coming back every time. Thanks!! | Read Full Review
6/14/2024 12:00:00 AM | Google
★★★★★ Gary Stitely
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6/14/2024 12:00:00 AM | Google
★★★★★ Jennifer Webster
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6/13/2024 12:00:00 AM | Google
★★★★★ John Cummings
as always courteous and knowledgeable reps. very easy to set up appointment. and so far happy with the work performed, as always. how about washing customers cars if the work is over $1k? just a thought. after spending $1800, it would be nice to get into a clean car. my rep was John. John Cummings 2012 VW CC | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Amanda Kinard
Took my car in to be checked out because the coolant light kept coming on. I made my appointment online which was quick and easy. Come to find out unfortunately Fitzgerald Volkswagen of Frederick does not do diagnostic testing on the weekends. I was able to get a rental within the dealership. Very quick and easy. I got my car back al | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Caroline Mandel
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6/7/2024 12:00:00 AM | Google
★★★★★ Steve Ellis
Took vehicle in for recall work. They were friendly and had the parts on hand to complete the repair timely. | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Heather O' Brien
I was extremely amazed at how quick the gentleman who did the check in process and entered in all my information into the computer was he was very efficient and requested my list which showed up within three minutes from the time he requested it. I received a call by noon stating my car was finished and all that was required was a ph | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Ashley Maish
We had such a great experience after an unexpected issue with our vehicle. I drove right over to the service center, and they were able to take care of us right away. Everyone was so friendly and helpful, which was especially important since my 3 year old was with me! They got us taken care of and into a safe rental car within less | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Cabin Joe
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6/5/2024 12:00:00 AM | Google
★★★★★ Theresa Furnari
When buying my ev, I was treated professionally, politely and thoroughly. Ben Samtani, is an extremely pleasant man to work with and he responded to my every request and I felt very comfortable in my purchase. | Read Full Review
6/3/2024 12:00:00 AM | Google
★★★★★ Dilisha T
George gave excellent service! | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Tim Rolnick
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5/31/2024 12:00:00 AM | Google
★★★★★ Curt Johnson
I had an unexpected blowout of my right front tire, and even though I had no appointment when my vehicle was towed in, they made it a priority. They had to order a tire for the next day, but I got a loaner in the meantime. They took care of me very well and I really appreciate it. | Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ NiNi
Top notch, superior service. Thanks Chris | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Jordan Allentuck
Ben was amazing answered all my questions. Made buying a car easy | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Shawn Witmer
Ben was absolutely wonderful to work with. He listened to what we wanted and worked with us! I did not feel pressured into buying a vehicle and ultimately that was one of the factors that played into us buying from here. It was truly a great experience and I would highly recommend them. | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Perez Perez0
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5/29/2024 12:00:00 AM | Google
★★★★★ Robb Pearsall
Great staff and quality service. However, I feel that an over two hour wait for an oil change when I made an appointment could be improved upon. | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Sean Miller
Would not be taking any of my cars here not only did I have problems with updates but my brother's girlfriend has her car there and has problems getting ahold of someone for updates if you have all the time in the world drop your car off but if you're going to need it back within a week wouldnt recommend taking it here | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Saed Khalili
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5/22/2024 12:00:00 AM | Google
★★★★★ Joseph Gonzales
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5/22/2024 12:00:00 AM | Google
★★★★★ Chad Bracy
Chris, Morvin, James, Gustavo and Kim is amazing but the entire staff there are amazing also! They take good care of you every time and they clearly explain everything to you about your vehicle service ! Best place to go to | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Jacob Hartranft
So easy to work with. Professional and friendly! Definitely recommend!! | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ Ricky Contreras
Took my be beetle in to do a diagnostic test to try to fix a buzzing alarm when first starting, Fitzgerald had the car for 32 hours charged me 359.00 dollars and nothing was fixed nor did they find the problem, I would have to question what kind of technicians they have working when if they are so advanced a computer diagnostic shoul | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ Bill Clem
Update: (Sales 5 star, service 2.5 stars) While my sales experience with John was excellent, I cannot say the same about the service side of Fitzgerald VW. I’ve been in multiple times and from my second visit at only 20k miles I was told my rear brakes were wearing quickly but was not told that Volkswagen had extended the warranty on | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Krissy Knotts
Both shuttle drivers were nice and got me there and back smoothly. They had a good estimate for overall time it would take. Checkin and out process was quick and simple. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Shannon Fenton
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5/12/2024 12:00:00 AM | Google
★★★★★ Andy Harvey
Great service at the desk, lyft shuttles were perfect (big improvement on the previous patchy shuttles , video is a nice feature, car wash great (tho had to round twice). Huge contrast to your competition in northern virginia and other brands i use such as bmw, mercedes and ram. All round excellent. I generally have not enjoyed worki | Read Full Review
5/9/2024 12:00:00 AM | Google

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