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Ourisman Volkswagen of Laurel

★★★★★(25)read reviews

3371 Ft. Meade Road, Laurel, MD 20724

(301) 957-3115 Ask About Our Service Specials!

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Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 7:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Nhan Phan
V. Penn was my advisor, he quickly check me in when I got there. Oil change and Rotation were complete upon request. Thanks to the tech and advisor | Read Full Review
11/18/2024 12:00:00 AM | Google
★★★★★ TK
Bo is the ABSOLUTE BEST…I can’t thank him enough for his outstanding leadership, professionalism and commitment to making the customer experience incredibly valuable. Thank you…thank you…thank you Bo! | Read Full Review
11/16/2024 12:00:00 AM | DealerRater
★★★★★ TK
Bo is the ABSOLUTE BEST…I can’t thank him enough for his outstanding leadership, professionalism and commitment to making the customer experience incredibly valuable. Thank you…thank you…thank you Bo! | Read Full Review
11/16/2024 12:00:00 AM | Cars.com
★★★★★ margaret thacker
I want to say that I had an excellent service yesterday at this dealership. They have worked with me through three cars, I love VW by the way and every time they exceed my expectations. Rahim King who was my service consultant person yesterday made the entire experience worthwhile. Kudos to the team ???? | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Jenifer Tersakyan
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11/14/2024 12:00:00 AM | Google
★★★★★ R RM
I usually take my Cross Sport to Pohanka VW in Capitol Heights MD. The customer service there isn't the best and they always try to price gouge you. I had an issue with me ACC lane assist and I called them and they told me it would be an all day job. I already knew what was wrong with it because I plugged in my OBD eleven and it t | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ L Campuzano
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11/11/2024 12:00:00 AM | Google
★★★★★ Latoya Wedge
I bought a lemon from here May 2024. The car has since cut off while in drive 3 times now. I reported it twice and took it in twice. The first time they kept it for 9 days, drove it for about 104 miles and nothing was found. This time they kept it for a day and a half.. drove it less than 10 miles, gave it back and blame me for not w | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ R RM
I usually take my Cross Sport to Pohanka VW in Capitol Height MD. The customer service there isn't the best and they always try to price gouge you. I had an issue with me ACC lane assist and I called them and they told me it would be an all day job. I already knew what was wrong with it because I plugged in my OBD eleven and it to | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Heike S
We purchased in the past 7 years 5 cars with Ourisman VW of Laurel. Our family is most pleased with customer service and the great deals. Our latest purchase VW Golf TDI for in picture. I totally recommend Ourisman VW of Laurel ask for Mike he will make the deal happen ?? | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Latoya Wedge
I bought a lemon from here May 2024. The car has since cut off while in drive 3 times now. I reported it twice and took it in twice. The first time they kept it for 9 days, drove it for about 104 miles and nothing was found. This time they kept it for a day and a half.. drove it less than 10 miles, gave it back and blame me for not w | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Tiffany Morris
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11/5/2024 12:00:00 AM | Google
★★★★★ Nay Nay
Rahim is the right person for all questions and guidance in car service. Thank you for reminding me that there are people that care | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Patricia Luna Montgomery
Excelente service and the staff are very polite and efficient. Thank you | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Stanley Burnette
I recently purchased a 2019 Tiguan from Jose Serrant, and I couldn’t be happier with the experience! From the start, Jose made sure the transaction was smooth and efficient, respecting my time while ensuring I felt comfortable with every step. The process was fast but never rushed, and he took the time to present me with several opti | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Arnetta Smith
I find the reception of the staff welcoming, prompt, and professional. Michael Kerr was great to work with. He addressed my questions patiently and provided information clearly. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Adam Morris
Two year old Taos was losing coolant which ultimately required a head gasket replacement, which is a known issue with this model, but repair technician initially just wanted to add coolant and not even inspect the car. She shrugged off the idea that it could possibly be a larger issue like a head gasket so I didn't feel heard or valu | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Ronald
Rick Collins has always been exceptional. Very attentive to details. | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Tanequaaa
Great customer service, I love the service that I receive here. I love working with Rick he is very nice and professional! | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Sammi Meyer
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10/26/2024 12:00:00 AM | Google
★★★★★ JJC 3
I received a safety recall for my GTI and over the course of a week, I called three times to schedule a service appointment. Each time the scheduler said a service advisor would call me back but I never received a call. I ended up going back to Virginia where I purchased the car and they took care of it immediately. My next VW will | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Crystal Carter
I am that customer that has very high expectation. However, I lead with the same since of urgency to speak up and share a good or bad review. Today, my vehicle was serviced once again at the Laurel Ourisman Dealer Service Ctr and what a great experience that began with a friendly welcome, prompt checking and when my service was com | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Tony Kahn
Dealer raised the price after we said we would buy the car. We found a used 2021 Atlas SEL online listed for $31,200 by this dealer and came to look at it. The sales team (Jose & Helen) were very polite and helpful in showing us the car and we're wonderful to work with. The window price confirmed $31,200. We decided we were interest | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Shannon Williams
Appreciative of the services received today. Rahim was professional and courteous!! | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Makani Bennett
Quick, easy & fast thank you so much Rick & Bo for the assistance with my sun visor! | Read Full Review
10/17/2024 12:00:00 AM | Google

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