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Pohanka Volkswagen of Salisbury

Pohanka Volkswagen of Salisbury

★★★★★(607)read reviews
1922 N Salisbury Blvd, Salisbury, MD 21801
(410) 202-3026 Ask About Our Service Specials!
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Service Offers

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    $20 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
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    No Charge Installation with the Purchase of a Genuine VW Pollen Filter or Engine Air Filter*Click Here for Details
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    $5 Off Front Wiper Blade Replacement*Click Here for Details
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    $129.95 Oil and Filter Service*Click Here for Details
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    No Charge Battery Test*Click Here for Details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
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    $20 Off Set of Four Tires*Click Here for Details
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    Enjoy SiriusXM in your Volkswagen and on the SiriusXM appClick for details
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    Get a $100 instant rebate 5 Click Here for Details

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Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 7:30 AM - 5:00 PMSun: Closed
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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

  • Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
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  • VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.
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Customer Reviews

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  • ★★★★★ Edward Martin
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    4/22/2026 12:00:00 AM | Google
  • ★★★★★ Andre Chester
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    4/22/2026 12:00:00 AM | Google
  • ★★★★★ Theresa Stanfield
    Easy to schedule the VW oil change service online. Dropped off the car and waited in the lounge. They even gave the Tiguan a complimentary wash. Looked great! Friendly service from the moment I arrived to check-out. | Read Full Review
    4/22/2026 12:00:00 AM | Google
  • ★★★★★ jeff smith
    | Read Full Review
    4/22/2026 12:00:00 AM | Google
  • ★★★★★ Brett Groshek
    was in and out within an hour, everyone is super friendly | Read Full Review
    4/22/2026 12:00:00 AM | Google
  • ★★★★★ Joe Foti
    Jamar was extremely helpful and answered all my questions and concerns. | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Caroline Stevens
    They treated me very nicely ?? | Read Full Review
    4/19/2026 12:00:00 AM | Google
  • ★★★★★ Jessica Martinek
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    4/19/2026 12:00:00 AM | Google
  • ★★★★★ lela freeman
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    4/19/2026 12:00:00 AM | Google
  • ★★★★★ Christie Demartin
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    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Autumn Parks
    I had a wonderful experience at Pohanka. My sales person was Zuzana. She was very kind, helpful, and knowledgeable. I wasn’t 100% which vehicle I wanted and she went to 3 different pohanka stores to get each car I wanted to look at. I still managed to make it through all the test drives , paperwork and financing in less than 5 hours. | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Steve Young
    Jamar has done a fabulous job getting our Taos serviced and back on the road. I was very impressed with the mechanic and his video of the service he was performing. This is a wonderful idea. I also took advantage of the valet service. Pohanka gets 5 stars!!!! | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Crystal Waller
    Chase was great got me taken care of over the phone with great help as well as timely service and assistance new who I was when I walked in | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Emily Evans
    Jamar is always helpful, knowledgeable, and kind during service visits to Pohanka VW. Ryan was thorough and timely while servicing my vehicle. | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Alonzo Smith
    | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Brian Lynch
    Everyone was very helpful great people | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ David Vito
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    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Jane McCue
    Jamar Brown was my service coordinator and he was wonderful. He kept me posted on what was going on. He was very helpful. My car is running better than ever! | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Antwoine Matthews
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    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Michele Stewart
    This was my first visit with Pohanka and I was pleasantly surprised. I received consistent updates on where they were in the process. Jamar was great. I feel comfortable with using Pohanka as my go to for maintenance on my Atlas Sport. | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Erin Wood
    Thanks Lamar! The service here is always great and everyone is so friendly and willing to listen and help! | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Carol Sheridan
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    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Bunny Stark
    Yeah, my dads information was stolen an the best they can do is "remove it from their system" he shouldn't have been in the system in the first place we've never done business with any pohanka dealer an currently don't even live in Maryland. I wanna know if the card that was used at time of service has my fathers name on it cause if | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ chad kincade
    I received fast and friendly service and the area provided for waiting was comfortable. There were no surprises on the services needed either. It was a great experience | Read Full Review
    4/12/2026 12:00:00 AM | Google
  • ★★★★★ Tith
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    4/12/2026 12:00:00 AM | Google
  • ★★★★★ Dana Bowser
    Service was fast! I appreciate the video feature explaining the issue and recommended service. Excellent customer service. | Read Full Review
    4/12/2026 12:00:00 AM | Google
  • ★★★★★ Antwan Pearson
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    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Sandi Sussman
    Jamar was great & totally efficient!!! | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Tikesha Ross
    Jamar always ensures that i receive all the supports/services needed regarding my vehicle. He even made sure shuttle services were in place. Thank you for always looking out Jamar! You’re really appreciated! | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ Mariah C.
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    4/9/2026 12:00:00 AM | Google
  • ★★★★★ Remere Moise
    Greatest Deal you cannot say no too!! Well Clean a Respectful Company, not only they sale beautiful vehicles they also help with future plannings when it comes too you’re Credit an or payments if you are financing a vehicle with them. I give 95% recommendations too VW because of the respect an amazing vehicle!! The other 5% because m | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ Kathryn McKew
    I had to have the outer piece of my mirror on the passenger side of my Atlas replaced from bumping a mail truck. Pohanka ordered the piece, had it painted and called me when ready. My husband took the car in. When Pohanka determined the car repair was going to take longer than anticipated, Pohanka gave my husband a loaner so he could | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ Natashia Unruh
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    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Beverly Misuna
    The service is excellent, and the staff is phenomenal. Jamar is my favorite!!!! There is no better service in the region?? Went today 4/7/2026 and had excellent service again?? | Read Full Review
    4/7/2026 12:00:00 AM | Google
  • ★★★★★ Viola M. Robertson (Peachy)
    My service person was my favorite Chase he knows how to look out for a customer. Even gave me some chocolate chip cookies. When it comes to service on my Crush (Tiguan) for oil changes and inspections Pohanka Service Team. Definitely keep Chase he always goes the extra step and I leave with happy and he always make sure he double che | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Linda
    Soon as I pull up, someone is out there to greet me taking the information about my vehicle. Always welcome with a smile willing to help and answer any questions that I have. I love receiving the videos of them working on my cars and how they explain what’s being done and what’s needed. I am always satisfied with them with the work t | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Sandy Guckert
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    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Hakin Drake
    They was very helpful and communicated with me through the whole process. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Kayla Dischinger
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    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Andrea Hooper
    I bought a used 2017 Tiguan from another dealership in January. When I purchased the car they informed me that the radio wasn't functioning and that they would call me to set up an appointment to fix it. I never heard anything from them so I took my car to Pohanka and paid to get the radio fixed. I thought that that was a great exper | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ family Koenig
    Everything was great. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Thenia
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    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Debbie Tormey
    I bought a used 2019 Golf that only had a knock off key. I needed a real key fob. The young man at Pohanka parts was very nice, however didn't take down my phone number. Four weeks later I finally called and problem was solved. I had to stay for programming and a general service check with video was done. I did like that. Everyone th | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ juanita kiefner
    | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Kim Reed
    I purchased a new VW and it’s been a nightmare! Started about six months in I noticed an oil leak. Pohanka claimed to fix it.. just to realize I’m still leaking oil. Took it back for the second time, once again “they” fixed it. Went to go pick up my car (it was ready) the guy came in and said we have to keep it again. It’s not accel | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Sue Miller
    Had my 2011 VW Jetta Sportwagen TDI check to see why my engine light was on and came back with a bill to fix my car for $6,548.93 and then was told my warranty company wouldn't pay for it and I told them there's no way I can pay for it. I'd make less than in a month. | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Kim M
    First time buying a car at this dealership and I must say everyone I dealt with at the dealership was pleasant. I would definitely recommend them if you want to buy a Volkswagen. | Read Full Review
    3/27/2026 12:00:00 AM | Google
  • ★★★★★ Sharon Lyons
    Fantastic | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Aj Hinkle
    Pohanka Volkswagen service my car. They have a great service department which is very accommodating. I was greeted with polite service and would highly recommend this dealership to anybody that has a Volkswagen or is looking to buy a Volkswagen. | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ ethan reed
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    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Ida Smith
    My experience at Pohanka Volkswagen was very professional Jarmar Brown was very attentive from beginning to the end and his customer service skills was excellent | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Leah Smith
    I called and told them we need 2 recalls done on a 2012 Passat and they said come anything no appt needed. So we went and were told the part would not be here until Friday. So it was a wasted trip of a 45 min drive. ?? | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Richard Wetzel
    Excellent customer service | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Estebangva (Gabriel)
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    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Dorrell Collins
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    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Joseph La Rocca
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    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Shakia Hooper
    Jamar was great! Called the day before and expressed my concerns with him, dropped my car off as soon as they opened and he was there to greet me and get my information. He made sure to contact me and give me updates about what was being done for my SUV throughout the day. Turns out I needed my battery replaced and they did just that | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Shantel Mann
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    3/20/2026 12:00:00 AM | Google
  • ★★★★★ debbie femiano
    The service manager was great. He listened to everything I wanted done . I had a few questions about the car that he answered, and the work was done in a timely manner | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Amanda Jones
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    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Onscreen Cobra
    Great experience from start to finish. Thank you to Chris for getting everything taken care of in a timely and professional manner. I especially appreciated the transparency with the footage of the mechanic assessment video. Kudos to everyone at pohanka VW Salisbury. | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Ali Alamprese
    Bought a brand new Jetta in 2023. I put roughly 60k miles on it. I got my oil changed regularly at the dealership. On my way to work, the low coolant light came on. I called them as I didn’t want to top it off and void warranty. On paperwork they give to you at every oil change, it clams they check your fluid levels. At about 62k is | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Kelly Elliott
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    3/18/2026 12:00:00 AM | Google
  • ★★★★★ Amalia Alejandra Tijerina
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    3/18/2026 12:00:00 AM | Google
  • ★★★★★ Becca Hastings
    Brought my car in for service, Chris M. did an amazing job! I even got a detailed video showing everything on my car, brakes as well as under carriage and car wash. Thank you, Chris!!! | Read Full Review
    3/18/2026 12:00:00 AM | Google
  • ★★★★★ Kevin Belcher
    Great experience and always look forward to seeing the guys upfront when I come in for service. Top notch as always. | Read Full Review
    3/18/2026 12:00:00 AM | Google
  • ★★★★★ Coastal Shield
    Great service experience as always. Fast honest and friendly. Why can’t all dealerships be like this one. | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Thomas Fetko
    Great sales experience | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Darrian O'Connell
    Jamar and the team members of Pohanka VW are the utmost professional, personable and honest from the time you walk in the door until your vehicle completes service. Thank you for your support and authenticity Jamar & team! Kudos as always! | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Luce Perfetti
    Very friendly and helpful people! | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Dr Leshell Dennis
    Great Service and speedy service in and out! | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ John Staub
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    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Colette Wood
    Craig and Chris were so wonderful to work with and were patient with us while we prepared ourselves for this purchase. They are very knowledgeable salesmen and we highly recommend each them. Hunter and the entire staff were wonderful and we are grateful for such a good car buying experience. Thanks! | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Ed B.
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    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Daniel Medica
    Amazing service team. | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Tiana Andrews
    friendly helpful staff and great service | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ angela raccomandato
    Just purchased my first VW Atlas from Pohanka. Zuzana was wonderful to deal with, knowledgeable and what she didn’t know was quick to get us the answer we needed. The process was painless and quick such a nice relief from the dread of the usual dealership experience!!! | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Tyshon Hobson
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    3/13/2026 12:00:00 AM | Google
  • ★★★★★ John Brinsfield
    Lamar represents your dealership well! | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Janara Fauntleroy
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    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Tasha
    Smooth fast service good customer service | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Thad Bittner
    Great first experience with my oil change today everyone was very nice and helpful | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Andrea Hooper
    I bought a used 2017 Tiguan from another dealership in January. When I purchased the car they informed me that the radio wasn't functioning and that they would call me to set up an appointment to fix it. I never heard anything from them so I took my car to Pohanka and paid to get the radio fixed. I thought that that was a great exper | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ gregory thomas
    It was a great experience in and out no appointment and chase sent me a video of the service | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ ShonQuaishia Custis
    Does me great everytime ? | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Beth Hill
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    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Shelly Fitzgerald
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    3/9/2026 12:00:00 AM | Google
  • ★★★★★ rori arnold
    Been a long time customer and disappointed with the fact that the website allows you to schedule an appointment but they apparently do not take appointments. Take the time to update your system. Not ideal for someone that works bankers hours and has to pack a lot into the time that they do have available. Also 3 hours for an oil cha | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Dorothy Walton
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    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Molly Routzahn
    I had a wonderful experience! Marina was so easy to communicate with and work with. She was patient, kind and genuinely an awesome person! Go see Marina if you are in the market for a VW! | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ mark zahner
    Jamar was excellent. Professional, knowledgeable, courteous and extremely helpful through the use case f a loaner car. The service Jamar provided is the reason people return and return happy!!! | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Robert Biddle
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    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Candace Coldiron
    ALWAYS kind and professional, the service department is on point .. Thank you Chris and ENTIRE staff | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Tammy Medica
    I came in for a MD inspection, no appointment needed! They were also kind enough to help with my rusted bolts on my plate! Chase and Jason were fantastic! Thank you and the body shop for everything! | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Prachetas Campanelli
    Very disappointed with my brand new 2025 Jetta GLI. I was in a traffic jam for 1.5 hours. My car is manual and the clutch gave a burning smell. 2 months later and the clutch still smells every time I drive the vehicle. I took it in and they say they can smell it. After 2 days with customer support for VW corporation they say they won | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Marie Cutillo
    | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Berenice Reid
    Excellent service, clean, and courteous service technicians | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Lisa Armstrong
    EXTREMELY DISSAPPOINTED AND DISSATISFIED! I have delayed writing a review but at this point its really ridiculous. I purchased a 2024 VW from Pohanka VW that had 7,150 miles on it on 12/29/2025. I've had nothing but problems. 30 days in, I had to get a new starter, then, my door seal needed to be replaced. Now im on month 2 and m | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Anna Sherman
    Great service, kind people! Everyone was helpful. Chris and Chase helped me and I appreciate them! The gentleman I spoke with in service, maybe a technician was kind and funny as well! | Read Full Review
    3/2/2026 12:00:00 AM | Google
  • ★★★★★ Shannon Williamson
    Great experience! Estimated Pricing on my service was discussed up front as well as additional options. Smooth pick up after service was complete. | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Brittany Airz
    | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Tyler Holloway
    Pohanka is an awesome dealership that always has the customers best interests in mind. And they always provide the best service. The greatest dealership I’ve ever been to. | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Caleb J. Wilson
    Fantastic experience at Pohanka VW. Jamar took excellent care of us and is always a pleasure to work with. The service department did great work as usual and the customer experience was top-notch. Thank you! | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Candace Burnette
    Jamar Brown, VW Pohanka’s service manager was professional, quick, efficient, and communicative with me during the whole process of getting my new 2024 Atlas CS serviced for the first time. The customer service that Jamar Brown provided was beyond stellar while showing excellent leadership skills among his colleagues. I highly recomm | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Emma Cohn Matthews
    Excellent experience start to finish. Every step was transparent and I was given regular updates throughout the process from Jamar. I will definitely come back again! | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Erich
    Quality work!! Had video of work performed and showing issues repaired and working properly done in a timely manner. | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ niwyn northan
    I recently visited Pohanka Volkswagen in Salisbury for diagnosis and repair of a noise issue. Prior to dropping off my vehicle, I experienced a noticeable sound only when driving over bumps or uneven road surfaces. After leaving the vehicle in their care for several days, I retrieved it with the wheel bearings replaced as recommended | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Giuseppe Mantarro
    Great place The gentlemen they help me his name was Shamar. Sorry if my pronunciation is not correct, but he was a great guy, very professional, and I very recommends | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Carmen J
    Marina, was great in where she didn’t give up on me. Hunter, Thank you for making us feel comfortable & making us a VW family member. making it possible to actually buy. Carter, very professional, stepping up to the plate being my sales lady couldn’t make it. Thank you Valerie, as well for making my financing easier. Very explanatory | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Ashley Dixon
    | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Liz Krofka
    Awesome experience! I brought my 21 year old vw golf tdi for engine diagnosis as it was running poorly and noisy. The service tech meticulously went through the engine and made a video showing and explaining the issues. I was given a detailed estimate for repair. The cost for the detailed diagnosis was quite reasonable. Also received | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Nancy Romagnuolo
    Pohanka Volkswagon went above and beyond for me! I showed up without an appointment and needed a state inspection for my toyota. They fit me in and I couldn’t be more pleased! Great customer service! | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Tracey Dickerson
    Everyone at Pohanka Volkswagen are very nice and always caterer to whatever my need or needs maybe keep up the great work you just may have a customer for life | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Christine Lewis
    I came in for service on my 2022 Taos. Everyone was very friendly and helpful. They are resolving the issue, just waiting for the part to come in from VW My car is a 2022 Taos and the back brakes were screaming. I called and scheduled an appointment for a Saturday 2/21/26 morning at 8am. I was greeted by one of the techs, which then | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ paige downes
    | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Tom L
    Overall, one of the best experiences that I have had in servicing one of my vehicles. I scheduled a service online because I had gotten new tires near where I live at a tire center that also does other work, like brakes and such, and they told me that I needed new front struts and rear shocks after replacing my tires. I was not conf | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ George Maddox
    Great staff very efficient | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Cynthia Seabrease
    Service was very friendly and efficient. Took care of everything I requested in a timely matter. | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Rebecca Tamm
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    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Jeremiah Williams
    Everything went well and did not take long | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Steven Murray
    I couldn’t ask for a more courteous experience every time I visit Pohanka VW. Very pleased with Jamar and the work done in the shop! | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Millie Charnick
    They took me right in order parts and gave me oil change without an appointment | Read Full Review
    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Cherokee Stapleton
    This is my third purchase from Chris at Pohanka Volkswagen! The experience is always a pleasure and I absolutely love my new Tiguan! Thank you!! | Read Full Review
    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Margaret O'Lear
    Took my car in this morning for the scheduled maintenance. Jamar the technician was very helpful and took his time explaining my warranty on my vehicle. The service was completed in a timely manner. | Read Full Review
    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Paige Kelly
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    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Gracey
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    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Benita Copes
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    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Ron Dyda
    Jason the service manager answered all questions and personally talked with us about the repairs. | Read Full Review
    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Andrew Campbell
    I was very impressed with the professionalism and courtesy of the service department. All services were explained thoroughly and the work was impeccable. | Read Full Review
    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Amy Hedger
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    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Vincent Diorio
    Prompt. Friendly. Got the job done quickly. I liked the video sent by the tech. | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Richie D'Onofrio
    Great experience everyone was very helpful in putting me in a new car! | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ SGT PhillyBol215
    This was my first time going to Pohanka. I should have been going here the whole 5 years I’ve owned my GTI. They were very nice. Jamar couldn’t have been any nicer. He charged me exactly what he quoted me. They text me a video of the work they’ve done and even topped off my everything and checked my tires. I’ve never been to a dealer | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Marie Pehowic
    Suzana Sedova was amazing and our decision to purchase our vehicle was because of her time and effort to help us make this decision. She was professional and gave us full attention through this process. Also the financial officer was patient and explained everything. They both took as much time as was needed to make the purchase and | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ rosse ramirez
    I love taking my car for service here! Take the shuttle service to the mall and have a day. Service is always a 10 | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ María Leonor Restrepo Mejía
    Great service! | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Marcia Bradley
    Person was very good. Appreciate everything he did | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Holly Moreland
    Chris took care of everything very timely. His level of professionalism was top notch! Got the work done for the very best possible price that he could. I am grateful! | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Priscilla Cannon
    Thank you so much for taking of my truck and finding the cause my problem i like my service i am treated fairly thank you again for your service . | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Chuck Rousseau
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    2/9/2026 12:00:00 AM | Google
  • ★★★★★ steven morris
    A very nice place to get your VW serviced!! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Anthony Ciriano
    Jason Manuel the Service Manager, was a gentlemen, true professional and very helpful! He updated me every step of the way for my service visit. 5 STARS!!!!!! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Sally Russell
    The service is always amazing. The finance office is very attentive to my requests for information. The service department is excellent and whoever answers the phone is always willing to help. Love this dealership. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Sheryl Young
    Service was great . Everyone is always kind. I really appreciate Jamal for such great customer service. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ John Phommachanh
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Shetera Allen
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ ryan vandegrift
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Tammy Gronert
    Jamar was very pleasant and helpful in helping me to get my services completed. They were prompt and efficient.. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Mark Timmons
    Always professional and efficient. Staff is also the nicest I’ve worked with in the 19 years of been driving. One of a kind! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Marie Rowe
    Always a pleasure dealing with Jamar Brown in the Pohanka service department. Polite, knowledgeable and efficient. Takes the time to explain what my VW needs in terms I can understand. Very valuable employee! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ ELUSAI MEJIA
    | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Jenni P
    It was very easy to book my appointment online, Jamar was very polite and I was even updated via text the status of my services, and the car was washed. Overall very nice first experience. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Angela Griffin
    Employees are very nice and the service is good got oil change but they topped off fluids and let me know what is wrong or what I need done in the future job well done I like how they take a video of what they did and what needs to be done | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Grim Joanna
    Very helpful salesperson! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Kathy Wool
    Staff was considerate....explained everything in detail.updated me on progress.. just took a long time..3hours! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Lynda Boettner
    Excellent service and very kind and helpful personnel! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Heidi Kestner Kuchta
    Flexible with many things | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Kim Fiscus
    Everything went well and I was in and out! Thanks Chase! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Avery Riel
    I had an issue early in the morning and they were able to get my car in without a wait and got me a shuttle in less than 3 minutes to take me back to work. By the end of the day my car was fixed and they updated throughout the day! Chase was extremely helpful! I would highly recommend! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Michael Ullrich
    Excellent Customer Service. They made the car buying experience easy and straightforward from sales to financing. Chris our salesperson, thoroughly reviewed the vehicle to ensure we were comfortable with the options. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ James Birch
    I needed to have the ignition switch on my 2015 Passat replaced. I live in Denton, MD and the key literally would not enter the ignition switch (happens to a lot of guys, so I hear! Heh.) Roadside assistance would cover a tow to the nearest relevant Dealership for that repair - which is Winner VW in Dover, who I did not have a high o | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Rob Lopata
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Kim Ross
    Jamar was very informative and quick to address my questions. Thank you, Jamar! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Hannah Czapp
    | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Sharon Gray
    When I pulled up the text asking me to complete a survey of my experience of having our car worked on this past Tuesday, the survey was already completed. Apparently, I filled it out the last time I was their approximately 2 years ago but did not hit the send button. I will says what a difference 2 years has made. The experience was | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ LYNN SEMLOH
    Clean, professional, and up front if they CANT get a deal approved with them. Even though they couldn’t make a deal with me, I highly recommend the Volkswagen line, and I highly recommend this particular Volkswagen dealership. I’m from across the bridge and this has been by far one of the best experiences, even though I got a No. Goo | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Jo Ann Evans
    Had my first free service, all went well. What I truly love is no appointment needed, that is AWESOME | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Devona Scott
    Very efficient | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Ryan Orhelein
    Jamar was an excellent communicator and a massive help. He is the best service representative I’ve ever dealt with. My car was a wreck but they were able to put me back on the road in one day. I’m absolutely thrilled with their service! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Allie O'Leary
    I come to Pohanka VW for every service for my Taos. Jamar is wonderful to deal with and always takes care of me & my car, even when big problems come up. He keeps me in the loop about everything going on with orders/fixes & is quick to answer any questions that I have - his customer service is why I will continue to come here for any | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Jerimiah Wilbekin
    Great job fast service and friendly staff | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Aileen Wisneski
    Mr Ringer and staff were excellent. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Joshua Watts
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Jean Marx
    Thank you for the excellent service I received today. The service rep, Chase, was super friendly and helpful. He took care of all the issues and questions I had and is helping with ordering a part for my car. Really appreciate it. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Lisa Truitt
    I’ve been dealing with Pohanka Volkswagen since 2014. I love how they send the video after completing service of what has been done to your vehicle.Service was top notch! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Fred Johnson
    Great service and a very nice customer waiting room. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Dawn Mariner
    Great service with video sent to you describing what was being fixed. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Lisa Corbin (Mrs. Corbin)
    Always courteous and attentive to the needs of customers. Experience at VW Pohanka is always a pleasurable , especially Chris Blanchard and Troy Smith. Kudos to Salisbury VW Pohanka. ?????? | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Ericca Stanley-Jones
    Great service center. Diagnosed and clearly spoke what my car issue was and dealt with the issue in a timely manner. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Nikolaos Liapis
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Vincenzo Favoroso
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Erica Wheeler
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Lesley Fetzer
    Great customer service by Jamaar and the team. Everyone was knowledgeable and pleasant. Work done in timely manner and waiting area was clean and comfortable. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Shoneek
    Speedy service | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Karen Baker
    Service team was very thorough and professional. We caught the free shuttle to Olive Garden while car was being worked on. The driver was very friendly and prompt. Overall - a great experience. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Karen Dressler
    As always an Awesome Experience with the Pohanka VW Service Team! Would never take my VW anywhere else! Trust, Knowledge and Respect are hard to find but Pohanka VW of Salisbury shows all of these qualities consistently...every visit! Thank you! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Thomas Kimball
    Trying to resolve issue with road hazzard tire replacement | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Ryan Lafferty
    Chase was fantastic. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Rosemary Sample
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ David Sun
    First time in for annual service for our ID BUZZ. Even though we were new at this dealership, Chris established a very relaxing atmosphere explaining process and establishing expectations. Not bad at all. Definitely a ?? | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Jason Clem
    Poor communication between the parts and service. I was told my replacement key fob and programming fee was $225 so I paid up front and they ordered the part. I even mentioned to the employee how pleased I was that it wasn't like 500$ or more. When the part arrived and I went to get it and have it programmed, the service department | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Chase Phillips
    I had a great experience with sales. Can’t be said about the service center anymore. They used to be great. I’ve had issues with losing coolant for almost 2 years - willing to pay whatever I needed to have it solved and repaired. Every time I brought it up, I was met with unfriendly and sarcastic comments from certain technicians upf | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Kristian Stoyanov
    The dude was nice but don’t let yourself get scammed on the financing! 14% APR and 6k in warranty, they are trying to screw you over at the end of the day! Would not buy from them again. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Steve Young
    Chas did an awesome job getting my car serviced and back on the road. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Gary Manion
    Chris Mumford one of the service managers is a very conscientious individual who treats his customers with utmost respect. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Betty Kruhm
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Laura Stubbs
    Antwan and Hunter were a huge help assisting me with finding the perfect car for me and yes im picky and they didnt mind kept with me until my decision to buy a vw Atlas cross sport which I love . Thanks Antwan and Hunter ! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Meredith Hill
    The wonderful people at Pohanka VW were so quick to take my car in after I noticed it leaking coolant. They immediately got me shuttled to and from work and had a loaner car ready to go that evening. I will always choose to go back to them given their speedy repairs and awesome customer service. Thanks guys! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Michael Parsons
    They did a wonderful job and I appreciate all the help that they continue to give every time I go there keep doing what y'all are doing! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Marisa DeStefano
    My service experience with Jamar hosting was excellent. Appointment was right on time, all questions were answered and my service technician even made a video of the point inspection. I appreciate the videos and the car wash!! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Tiana Andrews
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ MaryLee Boyer
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Andrea Hastings
    Jamar was very helpful...always is! Kept in touch as to how long my wait would be | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Sydney Milligan
    Everything is always so smooth from check in to the mechanic working on your car. I called in the morning and Chris checked my warranty. They text you as soon as the mechanic starts working on the car. Liam was the mechanic and he did a great job of explaining what he did servicing the car and did a walk through video and any suggest | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ T Rendell
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Alison Mowery
    Probably one of my best experiences at VW Salisbury thus far. I have had four services since buying my Tiguan here. The video that the mechanic sends during your service is very helpful in explaining what they find and recommend. Customer service by Jamar was excellent as well! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Scott Silverstine
    Faulkner DX Drivers Roger Wilson and Scott Silverstine stopped in today and accidentally became local celebrities. A sales agent greeted these drivers and reported that not only was their customer service impeccable, but their knowledge of Maryland Cream of Crab Soup was frankly intimidating. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Kimberly Weaver
    I’ve been with VW for several years, I absolutely love my Taos. Every time I come in for routine check up I’m always greeted quickly and with a smile. I thought it was pretty cool to receive a video from the mechanic telling me what was happening and what I was going to need. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Darren Johnson
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ William Queen
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ R M
    Pohanka Volkswagen of Salisbury offers the best service around. The ease of appointments and customer service is excellent. The service techs do a great job and are so thorough by sharing videos of the work they performed. Will keep coming back. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Erin Wood
    The service here is always great and everyone is so friendly and willing to listen and help! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Larzar Cherry
    They shared every detail with me. A even made a video | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Channel Chaplin
    Great service and very accommodating. The shuttle service is life saving with little ones. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Marie McIntosh
    Fabulous staff. Great work on my car. Chase was wonderful, attentive Just a great experience. Our new place. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Theresa Kopajtic
    Good service, prompt shuttle service, clean | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Jeffrey Leidner
    I bought a 25 atlas cross, very comfortable experience. Chris ,my salesman was very relaxed and accommodating. Easy venture! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Seda Design Studio Deb
    No issues,,every was fine | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Thiago Sales
    I have already purchased 3 cars from them, and I intend to continue doing business with them, because the service is very good. The maintenance service is also excellent. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Jennifer Luoma Pongratz
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Arthur Deshields
    Very friendly and helpful | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ andrewlene tutt
    I brought my car for an oil change and to address some other concerns. I can truly say that Chris and his team were courteous and followed thru with resolving the issues with my car. Chris explained everything in a clear manner. I love the fact that the technician video taped and forwarded his findings and it's proposed remedys.Pohan | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Tiffany Wall
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Gerturde H
    Jamaar was a pleasure to deal with. Service was quick and accurate | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Neil Mangan
    Pohanka Volkswagen of Salisbury performed maintenance and repairs to my old 2006 Passat to my high standards and the service manager was very knowledgeable and friendly. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Edmund Bennett
    Work completed in a timely and complete manner - service personnel was helpful and welcoming | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Francisco Ledesma
    If you are looking to buy a car or get an upgrade while feeling comfortable and well assisted Zusana is the right person to assist you with getting a car, I just came back home with a nicer drive than the one I had. Thanks Zusana for been amazing at what you do. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Brittney Ray
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Steven Williford
    | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Ashley Green
    Jamar is always the best ! Steven is great and they made sure everything was perfect before i left ! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Brett Hapner
    Friendly staff, comfortable waiting area. Jamar Brown went out of his way to provide excellent customer service. We will definitely return for future service. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Joel Jenne
    Good service and good communication throughout. Love getting the video! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Joannis Kalpos
    Excellent customer service and Chris Mumford was very helpful They are the best VW dealer DE and MD | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Brianna Feddiman
    | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Alison Shores
    I had the most amazing experience with Sarah at Pohanka Volkswagen on christmas eve. I came in defeated and upset, she assured me I would walk out with what I wanted. She made the impossible possible and worked tirelessly to get me everything I wanted in a new vehicle plus more. I could not recommend her enough and will always return | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Lilly Orlando
    Went in for routine service (oil change, tire rotation, etc). Jamar was super helpful! Even offered to have them wash it for me real quick before I left which was awesome cause I've been needing to! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ K Elliott
    Great service and great service after the sale! Kingdom is a top notch salesman!! Service Department does their best to get you in and out quickly. Comfortable waiting area, they do appts or walk-ins. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Edward Falk
    Needed a tuneup and made an appointment. Everything taken care of in a timely manner. Jamar is great to work with!! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Terry Daly
    Very easy process for getting the car in and out for service. Great group to work with. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ stephen zudnak
    I found everyone i spoke to at Pohanka was very friendly and eager to help with any questions i had. I am a repeat customer at Pohanka and will highly recommend their auto group to anyone looking for a vehicle. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Shawn Thomas
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Chris Brown
    I have a 2023 Taos and love the car. An issue came up that was warrantied but my mileage was past that window. Jason worked with VW and got 80% of a $2200 repair covered by the manufacturer. Phenomenal service and communication. They provided a clean and brand new loaner for me so I didn’t miss a beat. Good guys and a great business. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ michele horner
    Was fast and personable | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Adrian Mobilia
    Top rate service department. Great communication and very accommodating. Would highly recommended! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Debra Blanchfield
    Marina kept me updated on any vehicles I was searching for within my parameters. She went beyond to help me. Her communication and responses led us to the perfect car ! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Alexandra S.
    | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Charles Warfield
    Excellent service. Chase did an amazing job taking care of my mother while she was in. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Nick Cinque
    very good service, pleasant representative. Very happy with how everything went | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Samuel Adduce
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ DaVinci Properties
    Pohanka VW quickly diagnosed the issues with my ID4 and began fixing it. They have a professional and polite staff. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Grace Brewington
    My husband and I had an amazing experience with Sarah. She was so kind and really listened to what I wanted in my car and never once tried to push us past our budget. We scored a sweet 2024 Jetta for an amazing price with her help and I couldn’t be happier!! We would absolutely recommend you ask for Sarah if you are looking for a new | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Roshell Brown
    The service was great; but, they just need to work on customer wait times. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Owen Fitzgerald
    Nice, polite efficient and professional. Like the North Pole! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Reggie Midley
    Great service! | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Laura Harbaugh
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    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Akisha Price
    I had high expectations as a long-term customer at a different VW location in MD, however, my experience with this dealership has been terrible. I'm still waiting for keys ordered in September that they said were coming from Germany...still no keys. I paid over $1K for new keys, remote start not working, still don't have a full key. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ W T
    I brought my car in due to it running hot, a daytime bulb being out, and my car not having heat. I expressed at length how cold it gets driving my vehicle and could someone please look at my heating. Well, I got a video of my car showing me all the things that are wrong with which included a $1093 thermostat, and a $235 coolant flush | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Angie Peters
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Lori C. Bennett
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Joyce Jefferson
    The salesmen and staff were very nice and curious I was shown to the customer waiting area where I was told to help myself to the refreshment bar. I am very pleased with my vehicle and the service I received at the dealership | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Gabriel Alonso
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Mark Woolley
    All good - quick, friendly and efficient | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Dawn Parker
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Beth Skoglund
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Christine Davis
    I bought a VW from Pohanka Volkswagen in Salisbury MD. Zuzana Sedova was my salesperson. She was wonderful. Zuzana made sure all my questions were answered. She was very pleasant in every step of the way. Explained every detail. It was such a pleasure. I give her a 10 star report. | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Jonathon Bryant
    Great experience, Zuzana was great and made the whole purchase smooth and easy. Beautiful vehicles at a great price. If your in the market for a new vehicle, I highly recommend checking out the VW Tiguan or Atlas you won't be disappointed. All the staff there are really great. Ask for Zuzana, she will get you taken care of | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ JEFFREY LYND
    | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ America Pace
    You guys went above and beyond to provide us with the best service! | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Logan Rash
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Water
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Tabitha Bova
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Rob Shores
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ John Legates
    Excellent service from every one I felt with. I allay enjoy dealing with Pohanka that’s why this is my 5th car from them | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ carla hull
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Rusty Covington
    Jamar was great, he communicated with me through each step! I’d highly recommend Pohanka Volkswagen service department to my friends and family! Thank you!! | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Cliffon Creighton
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Michelle Sanfilippo
    Chase and his colleagues did a fantastic job with our recent visit for an oil change. They were able to sort out alignment and tire issues as well which were much appreciated and needed. Chase was extremely understanding with a small toddler in my company and his colleagues shared cars and understanding with his busy ways. Thank you | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ stacey brawley
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Dwight Yeager
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Amy Cannon
    Always great service! Thank you to Chris and Jamar! | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Danica Rogers
    My service at pohanka today it was great excellent | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Noel Lansang
    Staff are very accommodating..excellent job. | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Jeanne Clark
    Met as soon as I pulled up by a very friendly representative. Addressed all my concerns got me in. Kept me updated on my vehicle often. Very kind. Great experience. | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ John Eisenbrey
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ C Flegal
    Your service department has been the best I've ever experienced. I wish I lived in that area because I would continue to use this location and recommend to all family and friends. Chase who helped me went way above and beyond to help me and to ensure my car was ready when promised. When it turned out my car wasn't going to be fixed u | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Coumba Niang
    I talked to Jamar on the phone about my car battery being drained. I asked if they had a towing truck, and he said no, but he could recommend one. I told him I already had one coming at 8:00, and he suggested using jumper cables and driving the car in instead to save on the towing cost. I thought that was very thoughtful of him since | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany Barry
    Always friendly and helpful. They were very accommodating and responsive! | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Chris Hall
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ SCOTT DUKES
    We are not sure what’s going on with Volkswagen. We had great success getting our vehicle serviced with pohanka Volkswagen However, if you need parts you’re in trouble we’re still waiting since August for a headlight that we’re told it could be a year getting and it’s gonna cost about $1600 to replace the headlight. Now we’re waiti | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Natasha Clark
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    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Joaquin Calderon
    I would strongly recommend anyone to avoid getting their car serviced here, especially if you have a GTI or Golf R. I brought my car in for a simple oil change, tire rotation, and alignment. While waiting, I caught a tech joyriding my vehicle. I saw them launch my manual GTI from a stoplight so hard it was squealing tires and you cou | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Tina McKenzie
    I went to the dealership on Saturday to trade my 2019 Jeep and I left being a proud owner of a beautiful VW Tiguan. Thank you Missy Toledo for your great customer service. You were so sweet and I felt like we were long time friends when I left for home. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Steve Tunney
    Quick and efficient drop off and pick up. Car service completed on time | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Jerrona Smith
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Maci
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Rena Armand
    | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Ashley
    Jamar was extremely helpful! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Bradford Watts
    | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Dawn Forrer
    Excellent service on vehicle & staff provided excellent customer service! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ John Pritchett
    Great service from the tech | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ John Barchus
    Convenient and quality service | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Josephine brown
    5 | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Nathan Sullivan
    I’d like to start out I’ve never offered a rating ever. You can check my profile it’s a very minimal but this is an exception. Great experience through and through. Very fair, reasonable a respectful people. I loved every minute of the 2 days I spent here. And special shout it to my salesman. Will. At the end of the day he was honest | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ christina moyer
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Stephanie Retz
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Donna Campbell
    Ben was very helpful, as well as well as Chris, they led me through the differences in the models. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Laurence Skinner
    Great team and service. Comfortable waiting area. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Kristin Ware
    Great customer service! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Sherri Brickey
    My dad purchased a car from Zuzana Sedova on October 24, 2025 at POHANKA VW.He is 87 so I helped him set up the appointment with her. From the second we met her until my dad left the dealership in his new car, Zuzana was kind, helpful, caring, attentive, knowledgeable, flexible and professional. My dad was very comfortable and at e | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Deandre Ballard
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Jamar Brown
    | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Godwin
    Fast courteous service and timely description of work done in both verbal review and visual documentation. Well done. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Jose A Gonzalez
    Pohanka VW of Salisbury doesn’t requires scheduled appointment to serve your vehicle. This time I was there for oil change and front brake service on my 2019 Atlas. The technician found a small oil leak at the front end of crankshaft. My advisor Chris Mumford worked with the service manager to get approval from Corporate to grant me | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Sarah Baker
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Patrick Kealey
    Jamar was outstanding! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Dina Evans
    Just incredible from pulling in to my exit. Love not needing an appointment, waiting area was comfortable and had snacks and drink machines along with coffee and tea. I was updated via a wonderful thorough video of the technician going over my vehicle and my concerns, explaining recommendations from diagnostics. Super friendly and hi | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ laurie duncan
    Took my 2023 Atlas in for a few things that needed to be addressed. My service advisor Chase was great. He listened to my concerns and was able to answer most of them. I didn’t have to make an appointment which was great and they were able to get me in right away. Highly recommend. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Lexie Zebley
    The best fastest thorough service, people, + place! Highly recommend Chris for sales and Jamar for service! Thank you pohanka vw team | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Dannelle Abney
    Great service! My car feels so awful before my service and after she feels brand new. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Sam McDonald
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Adam Gebru
    | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Anne Grady
    Great service department, very attentive and professional | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Barbara Dayton
    Jamar was a great service advisor! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Linda White
    Always great service at Pohanka vw! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Jan-Hinrik Bauwe
    Customer focused. On time. In top quality. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Betty Garloff
    Service is AMAZING! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Erica Barrow
    Chris was super helpful and knowledgeable! Not pressuring at all! Overall it was a great and easy experience with everyone! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Vickie Dinterman
    Service is always top notch. Jamar is ver pleasant and very helpful. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Gil Carlson
    Courteous and expert service. I was in and out in under an hour. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Lynn brown
    Everything went well - very professional- very thorough - everything was done on a timely matter | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Ray Miller
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Radaid Bervera
    Best day nice people | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Kerri Faucett (Surfing kids)
    | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Kurt Groshek
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ George Lancaster
    great service. folks out front were fantastic. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Alycia George
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Alex Lysenko
    Came in for the first service on my vehicle had a very positive experience. When I left, I was given a text from the mechanic who worked on my vehicle with a full video of showing and explaining what he did and how everything looks. Absolutely recommend. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Larry Rolfes
    Whet in for routine service. They had door handles that were on recall and did the service. Exceptional customer care. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ William Webb
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Kelly Vick
    Just completed the big 80,000 mile checkup on my Passat. Great service here. Thanks. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ C Young
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ dana lambert
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Cindy Twilley
    Mr. Manuel was amazing helping me with the service I needed for my Atlas. Highly recommend and appreciate all of the ones worked on my car. Top notch service! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Kristie Fleig
    My sales person Missy was great answered all my questions and was very friendly. Couldn’t ask for a better experience! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ leslie lake
    The service department was amazing on Monday understanding my time constraint offering a loaner Atlas while mine was being serviced!! Thank you!! | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Regina Walter
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Crystal Garnett
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Shawn Damiano
    Other than getting clobbered in labor over my last two visits, the customer service has been good. Jamar has been great to deal with and he always keeps me updated. | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ sharee jones
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    11/2/2025 12:00:00 AM | Google
  • ★★★★★ Tosha Rabideau
    This review is NO WAY a reflection of the gentleman who took care of me while I was in the waiting room. He was perfect. You are missing three stars because 1. I was charged $12.57 for a repair order; I didn't ask for it. 2. I paid more in labor than the actual service. Three charges for labor. 3. Other customers waiting were offere | Read Full Review
    11/2/2025 12:00:00 AM | Google
  • ★★★★★ John Shaddix
    Please accept this as a honest review. Jamal had taken my car as his assignment, that I brought in for a check engine light. From the moment of our first conversation, Jamal was very courteous, understand and possessed a knowledge of my problem before the he took the car back. Throughout the process, he gave me updates and when the d | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Sydney welch
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ cathy conover
    I cant say enough how wonderful the salesman Chris was very helpful and even stayed late to seal the deal that’s shows you how much he really cares and his customers. Valerie was so sweet she walked me through step by step to seal the deal also. When I left I knew I chose the right place to buy my vehicle will definitely use again!! | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Harley Sanders
    The work was done well, for the quoted price. Everyone was professional and friendly. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Root
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Patricia Larkin
    The service on my Tiguan was excellent, easy to check-in, video showing exactly what the technician found and Chris was able to explain clearly all my question, repair done on time, easy quick check out. I now feel secure and confident all my repairs were needed and done correctly. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Khalia Santos-Johnson
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Andrew Smith
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Nancy Clack
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Shirl Tull
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Shammy Doakes
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Stephanie Davis
    Very convenient to schedule online. The complimentary shuttle service was wonderful and the service advisor, Jamar, was very communicative, professional and provided excellent customer service | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Lindsay Gellert
    Pohanka has overall been a great experience, from the day I bought my truck. They’ve always been so kind & helpful, in any situation I’ve had. I’ve had my truck for over a year, but have put quite a bit of miles on it, so my warranty has ran out. The other day when I went in, we discovered something under the hood that needed to be r | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Trae Bryan
    Friendly staff and great customer service. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Valter Margjini
    | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ William Misita
    Always fast and competent. Chris was very helpful | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Jason Reprogel
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Carol Paasch
    The service and shuttle to and from my house was great! Couldn’t ask for better service | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Karen Kennedy
    Very courteous and helpful | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Lee
    Friendly, courteous service. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Gerhard Rauh
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Melissa Bacon
    Took my beetle in for service. Greeted immediately by Jamar. Was kept informed by Jamar of the service and was explained thoroughly. I always receive top notch service here. They don’t push any extra services that are not immediately needed. Jamar is extremely friendly and good natured. An asset to the dealership! | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Cristi Richardson
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Blake Joyner
    i never leave reviews but i just have to say my salesperson dale was lovely. i didn’t end up buying anything because he helped me figure out an issue i had with my current car’s insurance. he is not pushy at all and was super helpful showing me different cars and getting my trade in value. he even offered to come in during his only o | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Kimberly Maddox
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Karlette Thomas
    This was our first visit to Pohanka since moving back to the East Coast, and we couldn’t be more impressed. The team was professional, welcoming, and provided top-notch customer service. We really appreciated the thorough walk-through of the vehicle servicing—it made the whole experience seamless and stress-free. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Hank
    Good service helpful staff. Jamar was helpful and there was even a shuttle for me. I was happy with the service and they got everything done same day | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Zachary Vetra
    As a highly skeptical guy about shops working on my vehicle, I give the maintenance department 5 stars. Couldn’t figure out the issue with my Volkswagen Taos and ended up being a bad battery. So they sent me a video of a diagnostics of exactly what’s wrong. Very reasonable price they charged me and it was very quick service. Chase fa | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Laney Scott
    | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Kalilahs Trucking LLC
    Gavin is the man very helpful and patient customer service A+ that what you need in sales | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Morgan Stafford
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    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Jody Shead
    Super nice and very attentive to you and your vehicle. I would recommend them to anyone | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ duane ennis
    Excellent service! Quick and helpful. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Celeste Caldi
    | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Rick Ward
    | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Marianna Mey
    Very good experience, good service staff and good pricing | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Donna Milbourne
    This is my second car from the Pohanka Group and both have been outstanding. I will say the Pohanka Volkswagen certainly when above and beyond. Many thanks to Hunter and Gavin for all they did for us. Would recommend this dealership to anyone. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Frank Rosario
    Excellent service experience with Chris. They found a potential problem and addressed it immediately at a reasonable cost. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Brett Groshek
    I was in and out of the service station within an hour and a half and Jamar kept me in the loop. Also the video from the tech was a nice touch while I was waiting | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Michael Guilfoyle
    More honest and trustworthy than my home VW dealership. When on vacation you don't want car troubles but Chris and Jamal took care of issues. Made us feel we were appreciated and respected. Joseph VW in Cincinnati, could learn a lot about respecting customers from Pohanka Volkswagen of Salisbury. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Tametta Briddell Briddell
    | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Lockwood Jr.
    Great customer service! Jamar made sure I understood all the details for the service work that was completed. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ John KOSTENKO
    They just worked on my 2022 Tiguan. Everything looks great, works fine. Highly recommended. A+++ service | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Travis Scott (Travis Scott)
    | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Tom Damico
    Great customer service. Like the shuttle service. Drivers are very nice. I asked for shuttle driver to pick me up front work to pickup my vehicle. Scheduled for 5:00 did not show up until 5:15. I know it’s only 15 minutes but someone could have texted me or called. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Glenn Ferber
    Jamar did a great job of coordinating my service with the Cato people for my contaminated gas issue. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Megan Bunting
    I arrived around 9:30am. I was told it would take a couple hours to complete the recall fix. I received an update video at 11:20am which indicated they completed the service they were doing. I didn’t have my vehicle brought to me from the service area until 12:30pm - one hour after I received the video indicating the service was actu | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Alonzo Small
    Never again | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Carlene Schiavo
    Worst experience ever!! Purchased a car with 10,000 miles and found myself heading to service 2 months later for a travel assist malfunction. I had to keep returning for 2 years thereafter for same issue until they provided me with a loaner car while they worked on my car for 8 months!! They would periodically ask me if I was interes | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Rosmery Mckittrick
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Betsy Steiner
    Jamar was great! 5 stars. Kept in touch at all times to provide update on service for my car. The dealership is clean and bright and comfortable. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Charles Kane
    Jamar took the time to understand the issue and provided updates along the way. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Christopher Biester
    Fast , friendly service. Shuttle service is awesome so you don’t have to sit around and wait. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Kari VanOrden
    Just purchased a new VW Jetta from pohanka . I would recommend them if you were going to buy a new car,they were friendly and the process went smooth.Thank you Chris Blanchard and Sam in finance. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ CHARLES
    I had a great experience with the staff of the service department. They went the extra mile which helped in some savings as well as performance in the service department. They helped me understand what they were doing and found out my 2019 Tiguan had a 6 year bumper to bumper warranty and explained how it worked. Thanks to all that w | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Lisa M. Bazos
    Was fast service and all was explained before charging me for the services! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Richard Mason
    Excellent service, video of repairs was awesome. Keep up the great work. I will be back. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Bud Palmatary
    Very timely getting to us took down what we thought might’ve been the problems. Said when he would call and he was on time with that and very friendly and helpful | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Deborah Wirth
    I had a very good experience at Pohanko VW. I walked away with an suv that I ??.My sales person was Kingdom he was great, very patient as I was torn between two suv The finance manager, Sam was incredibly nice even checked my interest rate to make sure it was exactly what it was supposed to be. I didn't feel pressured to buy at this | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Julio Ortiz
    Always amazing service! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Jo Sampson
    Customer service is amazing! I love the concern the staff shows for the customers comfort. They are so nice and yet professional. Keep you informed about your vehicle also. Love the video that was awesome!! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Whitney Stratton
    Great fast service | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Leslie Jefferson (ThatT12Chick)
    Best service and sales ever! Get them to tell you a funny joke while you are waiting. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ R C C
    Knowledgeable, courteous staff. They provide good feed back and prompt service. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Cherie Messner
    From the moment I pulled my car up the service was stellar. They kept me informed throughout my visit. Extremely courteous as well | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ T N
    This is a great place always great service great staff | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ John Briddell
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Elaine Bowen
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Karim Haider
    Excellent service and excellent service advisor | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ John Kriza
    Service reps are professional and courteous. I have been coming to Pohanka VW since 2019 and always recommend Pohanka VW. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ jamie walsh
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Robert Pusey
    Good people to do business with | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Susan van Wagenberg
    Timely, pleasant, polite, clean restrooms, kept me posted, explained everything very thoroghly | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Melissa Bailey
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    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Judith Phillips
    Very good experience. My service Advisor, Jamar Brown was great. He advised me about everything that was being done to my vehicle. The service was finished sooner than I anticipated. Jamar, when he gave me the invoice, went over everything on it to my understanding. He is a very nice and respectful young man and an asset to Pohanka a | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Sandra Justice
    Everything went way better than I expected yesterday. I was pleased with how the technician paid attention to the details of my issue. Service was rendered in a timely manner. I left your business feeling very comfortable returning for future service. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Christina Dolan
    Jamar and the service team were wonderful! While visiting family my gas flap locked and I couldn't get gas right before my 430 mile drive home. I didn't have an appointment and I don't live locally but Jamar and the team took me in right away and fixed the problem quickly - all under warranty. A big thank you to Pohanka Volkswagen | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Marcy Whaley
    Fast, friendly, knowledgeable, and courteous service. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Randell Wallop
    Jamar showed excellent and professional customer service to my wife and I! Went above and beyond to satisfy us and our vehicle needs! Awesome job! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Judith
    YAlways ready to assist with conerns no concerns | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Christopher Erhardt
    Just had the BEST, least painful car service appointment EVER at Pohanka VW! I’ve owned a lot of cars and have dealt with many dealers - NONE have ever come close to this. Greeted by professional service provider, apprised along the way, provided a video of the tech’s inspection. Totally TOP NOTCH! I CANNOT RECOMMEND THEM ENOUGH!!!! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ KAREN BARRETT
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Karen Wise
    Great staff from front desk to the mechanics. We had a great experience. Thank you, KW | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Channell Dickens
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Ronnie Yanuszewski
    Very good people to work with. Fair pricing on new vehicle & trade in. My second purchase with the Pohanka auto group. Would definitely recommend. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Lisa Butterworth
    Took my car for an oil change and maintenance service. They were quick and efficient. They also sent me a video of the service which I loved! I had a concern, they showed me how they found the problem, and the solution to it. I’m a fan of the customer videos! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Kim Heaney
    Service was exceptional | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Lindsay Widdowson
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Ryan Brittingham
    Best service in Salisbury | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Jeffrey Hinkle
    Great place to go for service on your Audi or VW. Friendly and courteous staff always goes above and beyond to make sure you have the best experience possible. Great and reliable service on your schedule and always fast and affordable. Definitely recommend. Jamar and Jason will take great care of you! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany Williams
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Billy Richardson
    Service guys and Techs were great to deal with however my Wifes vehicle was dirty had grease on the white interior and she brought it there with a half a tank of gas. When she picked it up it had 50 miles to empty. Not happy about that. This vehicle has been to the dealership with issue after issue I know its not the dealership or e | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Jill Manning
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    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Mariah Clock
    They always take great care of me and my vehicles! Chase was an awesome advisor. AND it was so cool my technician sent me a whole walk around video of underneath my car. Very assuring and a neat feature! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Moesha Johnson
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    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sheila Warrington
    My service writer Jamar did everything that I needed. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jim Hammond
    Great service! In and out quickly! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ karin hanback
    I want to express my sincere appreciation for another outstanding experience. I recently purchased my fifth vehicle from Pohanka, and once again, the transaction was absolutely seamless. The consistent kindness and professionalism of the team are truly commendable. It's the excellent service and friendly atmosphere that keep me comi | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Bourne
    Jamar is exceptional. Always the same kind, professional with vibrant energy individual no matter the time of day you get there. Technician Crew did a great job getting my car done in a reasonable time. Thing to point out- couldn’t even find a complimentary beverage if wanted at the time of visit. In branch hospitality is not the war | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Christopher P. Boehmcke
    Chase was great. Got us right in and got us taken care of quickly and efficiently. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Hanna P
    I am very impressed with the service at the Pohanka Volkswagen of Salisbury. We bought a car and every visit for service (oil changes and other maintenance) was a delight. The dealership is very clean and welcoming. I enjoy seeing the videos that explain the maintenance. The staff are very polite and helpful. I could not be more plea | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Bill Troxler
    I purchased a VW ID Buzz in July 2025 from Pohanka VW in Salisbury, Maryland. For several weeks before actually buying the car I worked with Sales Associate Missy Toledo the refine the options I wanted in the vehicle. A few days after Pohanka received the Buzz I came in for a test drive and to complete the purchase. The experience | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Willie Shea
    Jamar was outstanding in helping our shop, Shea Performance, take care of a customer's problem. Excellent communication! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Corinne Lewis
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Kathryn McKew
    My check engine light came on. I called Pohanka VW. They told me to bring the car in and while they serviced my car, they provided a shuttle to About Faces so I could get a pedicure!! Then Pohanka picked me up, shuttled me back and my car was ready!!! A stone had gotten in a radiator flap. EXCELLENT EXPERIENCE. Chase was terrific. Ma | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Peter Keaney
    Sergio was knowledgeable of the cars and easy to work with. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Michelle Hirsch
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Wallace Carroll Jr
    White glove service from booking the appointment to paying the bill. Jamar really took care of me and my family. I really like the new feature of them recording video while the work is being done so that you can see any issues. I will return. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany Hayes
    Very helpful | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sally Kisch
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Bernard Dorsey
    I appreciate the video of what's was done to my vehicle, very very professional, thank you Pohanka Volkswagen Of Salisbury and want to thank Chris Mumford for all his help !!!!! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Penelope Brisson
    Pohanka VW service is excellent! I was on vacation in Ocean City From Kentucky And my check engine light came on unexpectedly. Palanca VW took my car in that morning and was able to diagnose it and Complete the recommended fixes within hours. The pricing was reasonable And I am grateful that they were able to service my car so quickl | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Rachael
    Everyone is very friendly, helpful, and thoughtful when helping you choose a car and works with your price range ! Service center is always informative and keeps great care of your vehicle | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Cullen Chance
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Joe Heyer
    I was met at the door as I pulled up. I was given options for service. Later I was sent a video of my car being seviced. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Alan Wilkerson
    Very nice people to deal with, great job and great people | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Terry Edwards
    Picked up the vehicle from out of state. All went extremely smooth. Dealer was honest and upfront about all issues and continued stay in contact months later to make sure all was well. would definitely buy again | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jan-Hinrik Bauwe
    Super efficient. Friendly service team. No hustle. No hidden fees. Quality work in estimated time. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Tim Reardon
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    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Kim-Chris Peters
    Fast and courteous service ! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jen Robinson
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ hayley littleton
    jamar was great!! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ tyreell strong
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Brandon Terlizzi
    Had another great experience with Jamar and Jason in the Service department. Had a transmission replaced and they made the process very easy. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ James Casimir
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Bobbi Rambo
    I took my older vw in for service and was assigned Jamar Brown as my service point of contact.I was greeted right away,and explained as to what needed to be done.He was a joy to work with,and very understanding with the costs of services that were needed to be done.My experience was a very positive one! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Aubráa Jernigan
    The VW was absolutely amazing!!! They made sure I was happy by any means. Theresa girl! Words can not explain my appreciation for everything you did to make sure I left with a new car. Not just a new car but one I love, and never even thought about purchasing. I could keep on but you all get it! 10/10 recommend! I will def be back fo | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Meg M
    My little VW Bug had some complicated problems! She had to be towed in! But Pohanka VW took good care of her solved her problems and she is good as new! Thanks! I appreciate everyone in the service department who helped get her going again! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Brian Lynch
    Everyone was very helpful | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Rice
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    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Rich DiFilippo
    Tech was very helpful. Quick service. Jamar was great | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ barbara
    Brought my car in for 50k mile maintenance. Jamar greeted me as I pulled in and remembered me from my last visit. He kept me informed of the process being made and explained everything to me. He’s a very personable guy. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Claudette Brown
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    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Eileen Senseny
    Super easy to deal with. Very professional. The video the service tech sent me showing my vehicle and explaining what was done was quite a nice experience. Thank you Pohanka VW. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ joseph parker
    Great service | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Matthew Wagner
    Jamar is the man. Helpful, polite, no nonsense guy | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ tek ee99
    Another great visit with Pohanka VW!!! They are very professional when checking in your vehicle for the service department. At the same time they are like finding a new best friend. Jamar was an outstanding representative for the dealership. He explained the process, answered questions and was very patient. The completed work was per | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Smack
    Ever since getting my new car in May I swear I felt like i have bug them about every little thing that has happened, and everytime they have been so understanding definitely recommend getting a new car at volkswagen dealership. The friendliest dealership ive been at. Also Dale sold me my tiguan he is amazing!! Definitely ask for him | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Elizabeth Wilkinson
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Aubraa Jernigan
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Craig McGill
    Excellent service with excellent care from the service associate. His name was Chase and customer service was commendable! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Christina Marvin
    Chase is very nice, helped when I needed and will definitely come back and recommend. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Dasia Tolbert
    Missy was amazing!! As a first time buyer, I went into VW feeling lost. Missy made me comfortable right away, answered all of my questions, and made recommendations that worked for me. She is also easy to communicate with - responding quickly to both calling and texting. Thank you for everything Missy & team!! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Andrea DePrima
    Great experience!! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Geoffrey West
    Great service. Very professional | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ realz100_212
    Great service department with no hassle | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Tracy Harris
    Great team that works together to help you know the vehicle and the car buying process! Hats off to Lizzy, Hunter, Max and Sam for making it a great experience in finding the right car with the features we wanted. July2025 Just had the vehicle serviced and updated software for recall (wasn’t having any problems with the backup cam | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Coady
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Melissa Rentschler
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Tull
    Jamar was awesome. He made sure to keep me updated as they worked on my car. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Mohamed Ahmed
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Guy0 Centini
    Quick and efficient. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Maggie Unger
    As always everyone went above and beyond to be friendly and informative! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Kris Barnhart
    Good experience.. liked the availability of the video but not convenient to hear the details from a cell phone for older customers. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Ryan
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sharina Jean Yu
    I had a really awesome trade in deal with Volkswagen Pohanka! Mr. Troy Rowe was such a very nice guy to have a deal with. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ trevor lewis
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Arthur R
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Drew Schilb
    I recently made my second purchase at Pohanka Volkswagen and in comparison this was a much simpler experience. I did all the financial documents online so when I got to the dealership I had to spend very little time. The online buying experience was less pressure and way less anxiety and stress than dealing with a salesperson. The | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Evans
    I waited almost 2 hours before they even touched my vehicle. Once I asked the service representative when my truck would be done I walked to his desk and he was watching tv on his phone and had no idea about my vehicle. Then as soon as I asked about my vehicle they just started it. I was there at 1pm and they never touched my vehicle | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Michele Sartwell
    They were gonna charge me over $1000 for an ignition lock assembly because they couldn’t get my key out of the ignition (not even the problem that I came in for.) I got in the car to leave and come to find out my car was not in park to pull the key out. Glad I didn’t spend that money for nothing. Would not recommend for service. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jenna Parks
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Michelle DellAquila
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ RNSandy425
    Was in and out in less than 1.5 hrs. The rep was very professional and friendly. Very good experience. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Bill Zylstra
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Denise Johnson
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ mickey budd
    Jamar was welcoming and informative every step and kept me posted every opportunity as to what was going on with my car | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Mccoy
    My service advisor was Jamar Brown. Mr. Brown was extremely professional, and keeping me advised on the progress of the work being done to my automobile, which was very extensive. He made sure the shuttle was available to me so I could get some lunch all in all he made a lengthy waiting. Period. More pleasant. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ LEONARD WRIGHT
    Great customer service every time I good here explains the work to be done | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Kristin Woodward
    Excellent friendly service! Pohanka’s staff is truly the best around. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Kristina Malone
    Great service by everyone there and I love how the service department sends you a video of your car while they are working on it! Very cool because I am not left in the dark… Everyone is very nice and friendly plus I love my car so much! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ James Stoyanoff
    Wow! Classic story of being on vacation and the check engine light comes on. Went to Pohanka Volkswagen for my Jetta to see what was going on. Jamar Brown the service advisor was tremendous with his above and beyond attention to my needs! The service department experienced was 5 stars ?? ???????? What was impressive was while waiting | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Nichols
    My wife and I have bought cars 4 times here, and it’s always been a great experience! Everyone is courteous and deals are transparent. Highly recommend! Pohanka VW! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ why ask
    Best VW dealership the tech Uthman was great when he worked on my car | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Sandra Libretto
    Chase was great, explained everything about the repairs that need to be done and what was actually done. Easy experience. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ gregory poulos
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Alonzo Smith Jr
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Lori Matthews
    Great customer service and easy to work with. I was nervous with it being my first paid service. The technician that did my service sent me a video. He was honest and straightforward. I didn’t feel like they were trying hard to up sell and I really appreciate that. Will continue to use Pohanka VW for my service needs. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Dee Jones
    The staff and service here are excellent. We were greeted immediately and were kept informed throughout our visit, which was completed quickly. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Randy Pierson
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Sherry Insley
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Bobbi Bailey
    Jamar was very helpful! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Steven Lamkin, Ed.D.
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Lori Lyman
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Dina Revels
    This was a no hassle process and the staff were very open and honest,very friendly. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Marissa Cooksey
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Addyson Ritz
    Jamar Brown was amazing and hooked me up ! My car looks and feels amazing ?????? | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Adam Joseph
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Rapheal Young
    Chris was a great help and kept me informed throughout the whole service process | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Victor Jones
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Patricia Brown
    Thank you all for helping us with the truck we really appreciate you the attitudes of the workers was excellent no problems | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Judy Judy
    Staff is friendly, helpful, especially chris Blanchard. But results of my visit was unexpected | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ TYSHONDA WESTCOTT
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Sexton
    The best customer service I’ve had at any service center. Attentive, clear in explaining. Great experience. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Eleanor Oakhill
    Service was for a routine oil change/tyre rotation which they offer without an appointment. It was to take an hour but finished in about 50 minutes. The personel were friendly and accommodating. This location has a comfortable waiting area with complimentary coffee and clean restrooms. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Brooke Keene
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Bobby Somers
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Duncan Cooke
    Service agent Chris was very knowledgeable and helpful with vw warranty | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Kathryn Fritzsche
    They are incredibly kind and timely. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Niyah collick
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Terry Van Dyke
    Took 2014 Tiguan in for service. CV joint noise. Shop did eval on car, recommended replace front pass side cv axel assy and bushings. VW part backordered, tech found aftermarket. Talked to tech several times during job. Picked up car. Thanks. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Greem Adept
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ David Short
    Service representative very professional. Kept providing updates on status. Work completed as promised. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Robert Hamilton
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Gregory DESIR
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Theodore
    I dropped off the car on Friday and was told it would be ready Saturday. Never got a call saying that it wasn’t ready. I called on Monday. Car was done Monday afternoon. Next day, coolant warning light came on. I had to add coolant. I checked washer fluid- wasn’t full. I have to wonder what else wasn’t done for my $318.83 | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Marla Abe
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Brock Yeagle
    I went in because my cruise control was not working. And other warning lights on dials were lit up most likely falsely. They recommended all kinds of extra work was needed which at least I know most was true. 4 grand later and they said all done. On the way home I realized that the cruise control still didn’t work ! Unbelievable | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ josue jean-Baptiste
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Tammy Johnson
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ David Gaudette
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Kayla Mozeik
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Chaz Jachimski
    Nice staff and good turnaround on service. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Tina Collins
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Scott Rudisill
    Great service | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ James Marsden
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Monica Rizzo
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Susan McNany
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ James Trzaskos
    Prompt and courteous. Reliable | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jeffrey Cochran
    Couldn’t have been more pleasant experience. Both service personnel and parts department very hospitable, knowledgeable and very friendly to work with. Would recommend highly. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Irene Askins
    Theresa Hornsby THE BEST SALESPERSON EVER, she got me approved and out the door quickly with my DREAM RIDE, I appreciate you THANK YOU AGAIN | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Antoinette Purnell
    Dale at Pohanka VW is an outstanding salesman who made buying the SUV I wanted an easy buying experience! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jen McDowell
    Jamar was very helpful, the fact that I got a text with a video of the technician looking over my car was incredibly helpful as well!! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Irene McManman
    Thank you for the great service today. Special Thanks to Chase...he was professional, efficient and caring. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Karen Jenks
    Thanks to the fantastically fast and efficient service from the Pohanka Volkswagen of Salisbury , I have my 2013 Volkswagen convertible birthday gift with a new diesel particulate filter (DPF) and ready to celebrate my 87th on May 30th ! A special thanks to the service technician and a hug to Jamar Brown ! Super Happy VW owner ???? | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Lori Gibson
    Purchased car there and have been getting it serviced there too. I've been in and out for my regular service. Appointments are on time. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Brian Wagner
    Thanks Jamar for great customer service! I appreciate your help! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Walter Meyers
    Chase was quick to get my vehicle back for service. The technician serviced my vehicle quickly and check over everything. I really liked the fact that the technician takes a video of everything they did and go over it. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Regina Chandler-Byrd
    My agent was very attentive and friendly! She went above and beyond to make sure my vehicle needs were met!???? | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Faye Graham
    Wonderful business! Chris and Val are highly professional, upbeat, and they know their stuff. Even when we hit a couple of glitches in the process, they remained patient and helped resolve my issues. My husband bought a car at a different dealership the week before, and the contrast in service was stark! I highly recommend Pohanka V | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Gary DeBlasis
    Excellent service from the writer to the technician | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ William Young
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Mickey Adkins
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Lori Widmer
    Jamar and the crew at Pohanka VW service area always make service super easy. Even when something unexpected happens with the car, they are always ready, willing, and able to help get me back on the road! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ lphinton63
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Jones
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ First Last
    The service was prompt and thorough. Jamar provided regular updates throughout the process and delivered excellent results. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Darlene Byrd
    Staff always friendly and professional. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jeremie Burns
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Sharon Jungblut
    I had an enjoyable experience with Chase a technician who took care of my car. He updated me on the progression of the work and the cost to me. I would recommend Pohanka Volkswagen of Salisbury to everyone. Thank you Chase | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Chantielle Sellers
    Good experience! Very professional, polite, and friendly service. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Hearn
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Paul Briddock
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Michelle Hart
    The service was outstanding we even received a video showing us that no issues were found during the service. Jamar was great and by the time we had finished eating lunch our car was ready. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Mary Weed
    They got me in right away. Great communication. Didn’t nickel and dime me. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ James Potts
    Fantastic and expedient service | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Shakley
    Both the service and shuttle were easy, quick, and professional | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Scott Pickinpaugh
    Excellent staff and great service from the service department. Highly recommend. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ January Lilly
    Great service !! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Bradyn Steele
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Michael Birdsell
    Fantastic, honest service! The address ed my car 's operational needs and guided me toward future repairs that can wait for now. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Tammy Timmons
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Ariel Barquero
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Deanna Robertson
    Quick and very friendly service. The video you receive showing your service is great. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Brandy Armstrong
    The ONLY reason I didn’t put 5 stars is because (I learned many years ago) that we all have room for some type or sort of improvement! Our buying experience was great from Pohanka Volkswagen! Teresa was amazing! She got us into the car we wanted and had patience with us even after changing our minds about which vehicle we wanted to b | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ kevin kane
    It was a near perfect experience, Sergio and Valerie were a pleasure to work with. The only exception was what I heard as disconnected information on the warranty, and the attempted upsell. It's a business,bi get it, but both my wife and I heard a disconnect between sales and finance. Other then that, all good | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Carlos Carneiro
    What a nightmare took my money and not fix the problems .only the horn works check engine light on they must reset it . not fix the problem | Read Full Review
    6/2/2025 12:00:00 AM | Google
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