Save on Volkswagen Service & Repair at a Local Dealer Near You

★★★★★ Lauren Gilbert

The staff at Volkswagen of Fallston never cease to amaze me! Their customer service is great and always makes me feel welcomed. I won't take my Taos anywhere else. The video of the multipoint inspection is so helpful to see what they see and have it explained. | Read Full Review

8/30/2026 12:00:00 AM | Google

★★★★★ The Swirlsss

Phillip will forever be my car salesmen. He is for the customer and you can tell really loves his job, the people, and a good deal!! He made the process easy, fun and got me the numbers I was looking for. I didn't feel pressure, only support. Thank you Phillip!!!!! I will be back just for you. | Read Full Review

8/30/2026 12:00:00 AM | Google

★★★★★ Lowell Stern

I appreciate the efforts of Jeff Merryman to help me understand the audio system problem on my 2011 Jetta Sportwagon TDI. | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Zafar Iqbal

Very disappointing customer service. I needed a specific part for my VW, which costs only $15.42. The employee knew exactly which part I needed, but instead of helping me order it, he tried to charge me $75 extra and then refused to order the part for me. His attitude was also very rude and unprofessional. I found the exact same pa | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ William Palmer

Exceptional work from service writers to mechanics | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ Jeff Curry

Phil was awesome, we had wonderful experience at Fallston VW! | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ Paul Marotta

Have been going to VW of Fallston since we moved down to Maryland in 2011 and have had all of our vehicles serviced here and have also purchased our current vehicles and have them serviced at VW of Fallston. The service (both for sales and vehicle service) has always been top notch and we have always had a a terrific experience at th | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ aalyssa nichole

At this point, honestly the single one star is pushing it. When I initially got my car in April of 2024, the interaction I got had me walking away very disappointed in the customer service. I have pretty much entirely went through this specific dealership since I bought my car in reference to maintenance. The first year the service | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ jack freeman

Best car buying experience I've had. Thank you to Connor, Melissa and team for making the experience fantastic. Came in looking at one car ended up leaving with 2 given the promotions going on. Will definitely be back in the future. | Read Full Review

8/16/2026 12:00:00 AM | Google

★★★★★ Dave Fitzpatrick

Phil was great. Friendly, knowledgeable and willing to work a deal. Highly recommend. 2 thumbs up. | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Anna M

I am only giving 1 star because Michaela was wonderful !!! Super down to earth & easy going. But i purchased this car not even 3 weeks ago with an issue with the bumper that I didn't mind replacing but I drove it for maybe less than 5 minutes gift for my daughter as well after we got back from vacation we noticed there was a smell so | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Amy Clough

Excellent experience with Phil and Matthew at Volkswagen of Fallston. Everyone is very friendly and accommodating in all ways. | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Julia Smith

We had an absolutely amazing experience purchasing our Atlas! From start to finish, the service was incredible. Michaela was our salesperson and Melissa was the manager, and they were both truly wonderful to work with. They made us feel comfortable, welcomed, and never pressured throughout the entire process. It's not every day you c | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Briggs O’Connell

Phil was nothing short of amazing. He was very easy to work with. I was in and out in about an hour. Definitely would recommend you get a car here and ask for Phil! | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Richard Spigler

Had to get a second key for car. Very smooth process of ordering it from the parts department and having the service department program it. It was done very quickly. | Read Full Review

8/6/2026 12:00:00 AM | Google

★★★★★ Brian Kauten Jr

great experience. absolutly love my gti and glad i went here! | Read Full Review

8/6/2026 12:00:00 AM | Google

★★★★★ Presley Manzinger

Spent around $30k on a brand new Tiguan in 2022, and the travel assist warning has been a constant problem. The dealership replaced the steering column once due to it being faulty, but now the exact same issue is back. Instead of standing behind the repair, I'm being told it MIGHT be something different and that I'll have to pay $1,0 | Read Full Review

8/6/2026 12:00:00 AM | Google

★★★★★ Meggin Reeder

Update: The manager offered me a complementary oil change entire rotation on my next service schedule. I took advantage of this today and while in the dealership they repaired a few other things that were under warranty which they fixed at no charge the same day. That was exemplary service and I'm happy to update my rating. Old issu | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Marsha Stiles

I purchased a used vehicle from Volkwagon of Fallston, Maryland on Route 1 in July 2026. I'm very happy with the vehicle that I bought at a great price and the staff there were courteous from beginning to end. The process of purchasing a vehicle takes awhile so it takes some patience but I'm glad I went to this dealership with no har | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Cathy Sullivan

| Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Mark Fitzgerald

I just recently bought a new 2026 Atlas from Phil at the dealership. He was fantastic! I would highly recommend this dealership if you are looking to get a new vehicle. | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Rob Chavis

Purchased a vehicle here in February 2026 that has continual issues since then . 6 months later still not resolved . Phil sold us the car and knows very little about the vehicle he is selling . Mike and GM Frank know absolutely nothing about customer service and offer no help with resolution as well as a cold attitude . I would stron | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Adam Ross

Tom was easy to work with and looked out for my best interest! Definitely would recommend. | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Kiana Lawyer

I traveled 45 minutes to the Fallston location because my ABS light was on and I could not get an appointment at a closer dealership for 3 weeks. I was happy to see they accept Saturday appointments and check in was a breeze. I was able to get my 130k mile service completed while I waited and the service staff Candice and Cynthia wer | Read Full Review

7/20/2026 12:00:00 AM | Google

★★★★★ shannon kirby

I desperately needed to get my tire replaced. I went to the closest dealer to me, which was in Parkville. They were extremely rude and unhelpful. I called Fallston and Candace provided exceptional service. She immediately placed an order for a new tire to arrive that evening and called with updates. I was able to get a new tire put o | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ S S

I visited this dealership prepared to purchase a 2023 Nissan Altima on the spot. While my appointment started strong, the car was pulled up and ready, the overall experience ultimately fell apart due to a staggering lack of customer service from the management. During the test drive, we noticed two minor issues: the wheel locks liste | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Hannah Kennard

Phil was amazing! No pressure and explained things very well! What a pleasure to work with Phil! | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Heather Rockhill

Phil was very professional and knowledgeable. Matt took care of our financing very efficiently. We were in and out in no time with no blips, pressure, or frustration. Highly recommend. | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Katie Cree

The service department is horrendous. Have to use an auto attendant or website to schedule. I made an appointment to get a new battery for the car - put that in the appoinment notes, got to the dealership, waited an hour for them to tell me they do not have a battery for my car - they didn't offer to order it, reschedule or anything | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ S Sunny

"Overall, it's just an okay dealership with average customer service. The buying process went fine, but the post-sale communication definitely needs improvement. I had to constantly call and follow up with them just to get my key fob. It's a decent spot, but you might have to stay on top of them to get everything promised to you." | Read Full Review

7/8/2026 12:00:00 AM | Google

★★★★★ Hope Stahl

What kind of place is this? Make a deal, run credit, tell them you will be there at 6pm to purchase it. You are 4 minutes away from picking it up and you get a call that they sold the vehicle. Thanks for nothing Connor! Bad freaking business and I want everyone to know you can't trust what they say. LIARS!!!! My daughter needs a car | Read Full Review

7/8/2026 12:00:00 AM | Google

★★★★★ Thomas Jackson

Very easy to work with nice atmosphere management and sales team great experience Thanks Phil | Read Full Review

7/2/2026 12:00:00 AM | Google

★★★★★ Agnes Kimura

Just like to know what was up with service when I waited so long. That is all but everything else was fine thank you for doing my service | Read Full Review

7/2/2026 12:00:00 AM | Google

★★★★★ Kerrin Meyers

We had a great experience purchasing a Jetta for our son, from VW of Fallston. Philip, the sales consultant we worked with, provided a buying experience that was smooth and easy. I was amazed how helpful he was and felt no pressure. We would highly recommend purchasing a car from him and plan on doing business here in the future. | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ Lori Disilvestro

| Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ Ashley Herring

Spoke with Phil regarding a vehicle that I was interested in and he scheduled me a date to come in and test drive it. Initially I was just looking, didn't think I would be walking away with a brand new car however Phil sold that Atlas Cross sport to me and gave me an offer that I couldn't refuse. I traded in my 2019 Tiguan and purcha | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ megan pullins

I had a very good experience at the Volkswagen Of Fallston. All of my concerns were addressed. Candace and Liam were very professional and kind to me. They were very informative and explained every step of the process thoroughly. The waiting area was stocked with refreshments and very comfortable. Special thanks to Candace and Liam a | Read Full Review

6/29/2026 12:00:00 AM | Google

★★★★★ B H

| Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Chris Germanakos

Always satisfied with the service at VW of Fallston. | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Carly Greenberg

I have never had an easier car buying experience. Phil asked what I wanted, and when I pulled up he had the exact car waiting for me and was able to work with me on a deal I could afford . You couldn't ask for a nicer, more genuine dealership. Matt from finance was amazing and every single sales associate greeted me with a smile an | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ Marc-Elie Louis

| Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ Meggin Reeder

I was sitting in the dealership for 5.5 hrs with my 2 children for what was supposed to be a routine recall repair. No one checked on us or updated us until the 4 hour mark. This is when the manager stepped in, offered to purchase us a meal and made an attempt to make it right after a very long trying day. It seemed as though the se | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Steve Long

I have purchased many cars over the last 10-12 years. However, the experience I had with Phil at Volkswagen of Fallston was by far the most professional and enjoyable car buying experience I have ever had. I went in with heavy doubt that I would be able to obtain a new Golf R at a price that I was comfortable with. That doubt went aw | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Bill Holt

Fast and professional | Read Full Review

6/19/2026 12:00:00 AM | Google

★★★★★ Cliff Dorsey

I had an oil change recently and was lucky enough to catch Jeff who is the Shop Foreman. Jeff took the time to answer all of my questions , explained to me without being too technical and offered to talk with me concerning my 2024 Atlas at any time. I appreciate him , the service department and the whole dealership as a whole !! Awe | Read Full Review

6/16/2026 12:00:00 AM | Google

★★★★★ Liz E

I recently had another excellent, no-pressure experience at VW of Fallston. Phil secured a great deal on my new Atlas Crossport SEL. He explained all of the options and I left feeling like I got a great deal and protection for my new vehicle without unnecessary upselling. The entire dealership and service team are welcoming and knowl | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Carol S

The Fallston Volkswagen is the best! The Service Consultants are always helpful, knowledgeable, patient and caring. Especially Liam. I hope he never leaves the company. I took my car to the Customer Appreciation Event and it turned out there was an issue with my car. The Mechanics found the problem right away. I am so very thankful f | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ matthew mckendry

PHIL IS AMAZING he helped me get a great deal with this jetta im %100 coming back | Read Full Review

6/14/2026 12:00:00 AM | Google

★★★★★ Gabby Alicea

Great service ! | Read Full Review

6/13/2026 12:00:00 AM | Google

★★★★★ Donald Fincham

I purchased a brand new car this past year from VW Fallston. I have had several issues with the car since it was purchased. VW of Fallston has awful customer service. Mike the manager and Cindy the service manager have been particularly awful. Phil was the salesman and does not even know all the features of the vehicles he is selling | Read Full Review

6/12/2026 12:00:00 AM | Google

★★★★★ TJ O

As I first time car buyer, I stumbled into a Volkswagen for the style and options included (it’s hard to find a 6 speed at a reasonable price these days). My 21’ GLI has been great and so was the sales representative that helped me purchase it. Shout out to Phil for his help and personality! Matt also came through with a good price o | Read Full Review

6/11/2026 12:00:00 AM | Google

★★★★★ FLP JB

very easy to deal with. gave their best price right up front without all the games. i ended up buying a different vehicle but next time im looking for a VW in Maryland, this is the dealer i'll reach out to first. | Read Full Review

6/9/2026 12:00:00 AM | Google

★★★★★ Laura Lambros

Every time I come for service everything is efficient. Everyone seems happy to help and, it’s nice to work with the same advisor, Liam he gets job done. | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ James Lanagan

After having a bad experience with the service dept at VW of Catonsville, I wanted to try out VW of Fallston (last time I was there it was Cook VW) and I wasn't disappointed. Scheduling was straightforward, the service advisors were friendly and helpful, waiting room was clean and comfortable, and I was in and out in 90min. Pricing | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Michele Freeman

Appreciate the no pressure sales team we worked with. Sales manager made it a priority to find the exact vehicle we wanted very quickly. Salesman was easy going and knowledgeable about vehicle, offered just enough options to consider. Finance dept. respectful and not pushy. Highly recommend this dealership. | Read Full Review

5/31/2026 12:00:00 AM | Google

★★★★★ Charles Penrow III

I needed an oil change, tire rotation and engine diagnostic for a MIL fault. My service advisor Liam Hash was able to assist and get the oil change and tire rotation done quickly. The fault indicated and issue with one of the glow plugs. Also during the multipoint inspection an oil leak we identified. Liam was able to help get the pa | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Cheryl Black

I have been coming to Volkswagen for years, everyone in my family drives one! I had the best experience with Ozzy Gonzalez in the service department. He went above and beyond to ensure that my experience was great. He is very personable, friendly, welcoming and attentive. He is someone that I feel goes the extra mile, and it’s a grea | Read Full Review

5/17/2026 12:00:00 AM | Google

★★★★★ Jennalynne Orr

Charlie Grossnickle was very attentive to my needs. It was very nice working with him. Benjamin is also a great guy. Everyone was wonderful and I love my new Atlas! ROAD TRIP!! | Read Full Review

5/9/2026 12:00:00 AM | Google

★★★★★ Mark Brown

Always helpful and explain everything and nice people work there | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Saisha Parham

I had a very disappointing experience at this location. The mechanics were unprofessional and, in my opinion, dishonest. I brought my truck in because my fuel gauge was not working properly. I explained that I had just put $40 worth of gas in the tank, but the gauge was not reflecting it. They told me they inspected the vehicle and | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Shay J

The service department sucks! Went in for an oil change and mentioned that I think my engine mount and transmission mount is loose. Instead of saying yes it is or no it isn’t. They tightened it and now the car feels worst than when I brought it in. Not to mention they did my oil change and didn’t top off my fluids. Service desk clerk | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Marquis Opher

I was a first time buyer and wanted a new car for my birthday in 2024. They didn’t have the car I originally wanted but I did find a 2017 Jeep Grand Cherokee that was perfect until it wasn’t. 2 months into having the car I had issues, called the dealer to see if my warranty would cover it and the said I didn’t have a warranty. Even t | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Chrissy D

About the only good experience was our sales lady… | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ James Padgett

The service I received at Volkswagen of Fallston on my 2010 Jetta 3/24/26 through 3/30/26 was first-rate. Liam Hash, my service advisor, was conscientious, helpful, and thorough, and he went the extra mile to identify repairs that were the result of a minor accident (for which a second party was paying) and those that were the resul | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Lane Burns

| Read Full Review

4/28/2026 12:00:00 AM | Google

★★★★★ Don Ross

| Read Full Review

4/28/2026 12:00:00 AM | Google

★★★★★ B B

Amazing dealership and even better prices!! Well worth the 2hour drive!! Big shout out to Rob, Melissa, Matt,Charlie and Nico the tech n Vdub enthusiast along with the rest of the team! If you haven’t considered VW it’s time!!! The Volkswagen experience is 1st class all the way!!!!!!!!! | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ chris kelly

Very helpful and eager to address my concerns even when they couldn’t duplicate my problem specifically. I was able to meet with my technician and personally show him the issue I was having and immediately recommended a remedy. Appointments are readily available and communication is amazing. The option of having a shuttle service pic | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Keith Speights

Great customer service! From to entrance to the door to exiting very attentive. | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Karoline Stamatelaky

I had set my appointment through the websites oil change special link. When I checked in, they wanted to quote me $113 for oil change only. I brought up that I only came there for the special, approximately $86 (?). If I hadn't said anything, he (Ozzy) would have charged me full price! Then....I had my driver dash set to specific set | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Edwin Kriel

. Good group of people. Was able to get an appointment rapidly, and they took care of the problem of my vehicle with professionalism. Will continue to use them for my vehicles needs. | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Brian

Phil kept the process highly professional, swift and easy. Melissa was great on the finance end. Rob stepped up to assist with closing the sales process. Such a great experience. | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Angie Jones

This is the best car salesperson we have had! We have 4 kids who drive and a small business so we have purchased a lot of cars. Phil C. is not your typical pushy salesperson. We explained that we had been at several dealerships that day and were just looking. He continued to help us anyway. He LISTENED to our needs. We looked at the | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Chrystal Drake

I just wanted to say how impressed I was with Phil in the whole entire Volkswagen team in Fallston. I was scared to make my first time brand new purchase of a car and they made it so easy and made me feel heard I had many questions I had to do a trade-in I was upside down on my car and they worked it all out with no stress thank you | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Alison Speight

Liam and Ozzy are wonderful to work with and very knowledgeable.customer service is top notch | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Marjorie Gutierrez

My 2013 VW Jetta ended up not repairable and I started shopping online for a new VW vehicle. My service tech put me in touch with Rob in VW sales. I told Rob I had been looking at new 2026 Tiguans and told him the features I wanted. He was so accommodating that he drove one of the models to my home for me to test drive! I ultimately | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Tina Lampkin

I was able to get a next day morning appointment to resolve my issue of the gas tank cover not opening properly. Candace, as well as the entire staff are amazing. I would highly recommend Falston VW to all who are interested in purchasing a vehicle or having their VW serviced. | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ Rebecca Zullinger

Drove 2 hours after talking with a salesperson to find that car had check engine light on and damage that was undisclosed. Worst customer service and waste of 4 hours I cannot get back. Would not recommend. | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ Ann Jung

Excellent service team. Friendly, fast, helpful!! | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ CB STORM

Waste of time dont go unless you have A1 credit | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Victor Unson

| Read Full Review

3/16/2026 12:00:00 AM | Google

★★★★★ Diana

Everyone was great and super patient. Tom Robinson who sold me my car was so patient and not pushy at all. I highly recommend them! | Read Full Review

3/16/2026 12:00:00 AM | Google

★★★★★ Eric McNulty

Just bought a car from Volkswagen of Fallston. Rob was outstanding to work with, and is the reason I decided to move forward with the deal. Although he has only been with them two weeks he was fantastic and easy to work with! I would definitely be looking to buy my next car from him. | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Zhané Lettsome

| Read Full Review

3/13/2026 12:00:00 AM | Google

★★★★★ susan wallace

Always take care of my car ?? and work with me on the price of the repairs.. The service department knows me by name which I really like a lot. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ paige

I have been going to this service shop for a few months. I purchased an older VW from out-of-state that needed some repairs to pass MSI. Repairs were delayed, but it was understandable during the holidays. When I was able to retrieve my car, I noticed my brakes were off, a new sound/feedback that was not there when I brought it in. W | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Reflected Images Custom Detailing

Excellent experience with VW of Fallston. Can’t say enough, start to finish, communication was fantastic, the entire buying experience was spot on. Great job guys! Its a breath of fresh air to buy from a dealer with the stuff together! Thank you for being an awesome dealer. | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Alaaeldin Abdelrahman

This dealership is a scammer please keep yourself away of them. My wife went to them to fix her passat 2022. The car has oil leakage and she wants to fix it. They told her the problem can’t be solved because it needs unavailable backorder spare part. They started to push her to trade the passat for a new jetta 2026 as only solutio | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Gavin Mitchell

Excellent service. Thank you to Melissa Cole for helping with a great deal and selling me a car! | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ bkj215th

The staff here is super helpful, if you are in the market for a new or used VW. Featured in other reviews, I have known salesman Phil C for a long time. Phil and his team worked hard to find a great deal for us, and I know he will do the same for you! We are still shopping, but if I happen to buy a VW elsewhere, I just may bring it | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ James OQuinn

I have been impressed with the sales to finical department. Phillip was my sales person he is awesome to work with. Worked with Matthew in finance was great. Today when we went to sign , they were honest said hey we found a issue with the getting it fixed before you take the car. I appreciate there honesty would highly recommend t | Read Full Review

2/21/2026 12:00:00 AM | Google

★★★★★ Mackenzie Lepe

I had an amazing experience at Volkswagen of Fallston! Phil took care of me and helped me get a new car with no problem. Everyone was super friendly and very professional and made my experience really good. | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Chris Roros

I had a great experience with Phil. He helped me get what I could afford and I was very happy with my TAOS. Everyone is very friendly and helpful. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Rico Allen

They will run your credit regardless of you asking them not to. I told them I was using my bank and DO NOT run my credit. They assured me they wouldn't. While waiting I get a ding on my phone. A hard credit inquiry from VW Falston. Their excuse "we wanted to see if we could get you a better rate". They had already asked me for that r | Read Full Review

2/12/2026 12:00:00 AM | Google

★★★★★ CERTERA PAGE

Fast professional services | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Alex Calla

Huge difference with new management. Ozzie was very helpful. | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ Kristen B

I bought a 2026 Jeta GLI as a first time car buyer and Phil made our experience extremely easy. His customer service is top notch, and he goes above and beyond for you. Definitely recommend going to him for your next purchase! | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ Renee Bither

I brought my Volkswagen ID.4 in for routine service in December 2025 and was quoted 993.28 for four Kumho tires. Based on that estimate, I expected my tire replacement to be close to the 1,000 dollar range. This week, my final total came to 1,350.00, including a discount on the alignment, not a discount on the entire service. I unde | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Marcela Ciappi

I purchased a new vehicle with William and he was great. Very helpful throughout the buying process. Highly recommend. | Read Full Review

1/31/2026 12:00:00 AM | Google

★★★★★ Michael serrano

Good service. Only thing I want to say it took way too long for them to get my car back on the road. But everything else worked itself out. | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Tom Hodges

Awesome experience here at VW of Fallston. Liam was a great advisor and provided excellent service. Sawyer took great care of my car. | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ chris woodie

Everything from sales to warranty repairs and service went well Liam in Service does a fine job. Thanks Fallston VW | Read Full Review

1/21/2026 12:00:00 AM | Google

★★★★★ Tab Musci

Scheduling or rescheduling the appointment was a breeze. The service was fantastic! The cashier person, Cynthia was "top notch"...very welcoming and friendly. | Read Full Review

1/18/2026 12:00:00 AM | Google

★★★★★ Jonathan Parkhurst

Philip was beyond spectacular to do business with. He made everything very clear and easy to understand. He went out of his way for a special request I had made when I inquired about the car. I was a bit skepitcal about the whole financial process as a first time buyer! I can confidently say that phillip had my back and this made | Read Full Review

1/18/2026 12:00:00 AM | Google

★★★★★ Benjamin Bailey

Great experience, clear communications from team. | Read Full Review

1/15/2026 12:00:00 AM | Google

★★★★★ Wendy Ayres

Save yourself the headache and avoid this Volkswagon dealer for any warranty work. | Read Full Review

1/15/2026 12:00:00 AM | Google

★★★★★ Yvonne Terry

Friendly and helpful service. Always a pleasure! | Read Full Review

1/13/2026 12:00:00 AM | Google

★★★★★ Steve Gordon

Worst VW dealer I’ve ever visited. The condiscending tone of the sales staff was unlike anything I’ve ever experienced. The attitude of “This is what we have so you have to buy it” was remarkable. No way would I ever consider buying a car from these people. The owner and management should be ashamed their staff talks to customers lik | Read Full Review

1/13/2026 12:00:00 AM | Google

★★★★★ Chicka Udechu

This Fallston Volkswagen dealership are evil, all they care about is money from your hand to their pocket, they package my car after they charged me with $200 ÷ diagnosed it with oil leakage into the gasket, saying that my only option is to change my car engine, I went to a local mechanic and fixed my car. Fallston Volkswagen delaye | Read Full Review

1/12/2026 12:00:00 AM | Google

★★★★★ Patty Whye

Excellent customer service!!!!! | Read Full Review

1/10/2026 12:00:00 AM | Google

★★★★★ Max G

Great pricing and excellent customer service. They made the process comfortable and easy and everyone there was friendly. I got exactly what I wanted for a price less than I was hoping for. Couldn't recommend more. | Read Full Review

1/9/2026 12:00:00 AM | Google

★★★★★ Adam Rosenberg

Car buying isn’t often a simple experience but the team at VW of Fallston made it easy. Really appreciated Phil’s help in getting a new car for us. Fair pricing and I felt appreciated. I’d recommend them to anyone. | Read Full Review

1/5/2026 12:00:00 AM | Google

★★★★★ patrick willis

Good price but was discouraged by the GM, sale and sales personnel. Everything got botched. Still waiting for follow ups after sale. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ tyler martin

Called in to inquire about a used vehicle and potentially make a deal. I worked with Jazmine over the phone to structure a deal and was very straight forward about what I wanted. Jazmine was able to structure a deal and make everything work. I went in the next day and worked with a salesman named William who was a pleasure to work w | Read Full Review

12/31/2025 12:00:00 AM | Google

★★★★★ emmamader

| Read Full Review

12/21/2025 12:00:00 AM | Google

★★★★★ Karen Krug

Great experience as always. Even though it was a warranty issue, the staff at Bel Air VW are always wonderful! Brian | Read Full Review

12/20/2025 12:00:00 AM | Google

★★★★★ Bridgette Schreiber

VW of Fallston was super helpful and accommodating in my vehicle purchasing experience! I had Matt and Phil help me, and both of them were very kind, professional and patient. | Read Full Review

12/17/2025 12:00:00 AM | Google

★★★★★ mary tirrell

Everyone in the service department is fantastic! I explained to Ozzy that I let my husband work on the rear brakes on my 2022 Taos but the electronic parking brake reset stopped him in his tracks. He didn’t make me feel bad for choosing not to fight that battle with my husband but instead was very understanding. He set me up with an | Read Full Review

12/10/2025 12:00:00 AM | Google

★★★★★ Ashley S.

I had an amazing experience at VW of Fallston! Marvin was absolutely incredible to work with. He was extremely professional, paid close attention to every detail, and—most importantly—actually listened to what I wanted in a vehicle/pricing. He didn’t try to push anything on me. Instead, he focused on my needs and made sure the entire | Read Full Review

12/7/2025 12:00:00 AM | Google

★★★★★ Philip Chorney

The service team went above and beyond! Top notch from Mike & Jeff to Joe who installed my new tires and made sure my truck was in top shape! Very impressed It’s impressive how the entire team worked to ensure everything went smoothly | Read Full Review

12/6/2025 12:00:00 AM | Google

★★★★★ Dennis C. Philapavage

I appreciate the Whole team here, but Matt in Sales and Candace in Service definitely deserve an individual “shout-outs” for giving me 110%. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Cliff Dorsey

I purchased my first vehicle from Volkswagen of Fallston in late 2025 and the experience was awesome !! From the beginning everything was top shelf. From Marvin the Salesperson to the Finance Manager , to the General Manager everyone treated me with respect and provided excellent customer service. I would give this Dealership high r | Read Full Review

11/29/2025 12:00:00 AM | Google

★★★★★ Takiyah Hamilton

This Volkswagen location has the best customer service personnel. I was charmed by the sales rep, JT; informed by the manager, Jasmine; and provided with expert care by Shadi. This team exceeded all expectations to confirm my deal. They made magic happen. And when my patience was short, Jasmine just smiled and explained the contract. | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Chidinma Egesia

Had a terrible experience working with Shadi. Was told to drive 1.5 hours to discuss pricing only to get an insulting deal on my trade (1/4 of market value), 500 off the vehicle price and they didn't honor truecar pricing. Shame on you! I'd chew glass before I walk into that dealership again. | Read Full Review

11/23/2025 12:00:00 AM | Google

★★★★★ jay cee

I have been using Fallston VW service department for years. The staff never makes me feel like a burden and they always give enough time to listen to my requests or observation regarding the vehicle requiring service. I recently purchased my first vehicle with the dealership and was not surprised to discover the front of house sale | Read Full Review

11/17/2025 12:00:00 AM | Google

★★★★★ Shane McBride

Bought my first Voltswagen, cars been running smooth these past 2 weeks, and I had no problems with the actual sale of my vehicle, Philip was very helpful. I wish the detailers did a better job on my vehicle before handing it off to me, it had a couple of spots on both the inside and outside with sticky residue left behind, I’ll foll | Read Full Review

11/15/2025 12:00:00 AM | Google

★★★★★ Sarah

Bait and switch - take your business elsewhere. We went one time to look at a car and left cause it was a bad deal (used car - over priced and clearly would need some work). They reached back out and we told them our terms which they then said ok to and then proceeded to make us wait hours (they were not that busy) and changed the te | Read Full Review

11/15/2025 12:00:00 AM | Google

★★★★★ Asia A W

please take the time to read full review - from 1 to 3 stars 11/13/25: car continues to misfire since yesterday evening **UPDATED REVIEW 11/12/25: I want to start by thanking Shadi and the team for reaching out to me after seeing my Facebook post — that really meant a lot. I also appreciate that several issues with my vehicle were | Read Full Review

11/13/2025 12:00:00 AM | Google

★★★★★ Elsy Rangel

Phil was a great help & the rest of the team all worked well together to ensure that everything went smoothly with my new purchase 10/10 recommend | Read Full Review

11/8/2025 12:00:00 AM | Google

★★★★★ Sean Zorn

Easy to shop and amazing staff! Will only buy cars here! | Read Full Review

11/6/2025 12:00:00 AM | Google

★★★★★ Asia A W

please take the time to read full review it has been UPDATED ON 11/04/2025 —- I purchased my car here in March 2025, and while the buying process itself was smooth and the customer service was great at the time, I’m now dealing with issues that really shouldn’t be happening in less than a year. The main concern is the gas gauge — | Read Full Review

11/4/2025 12:00:00 AM | Google

★★★★★ La’Kiya Poole

JT was truly amazing!!! He helped me turn a horrible situation into a happy one! My VW Passat had high mileage (189,000 miles) and engine issues after bringing it in for service and I felt hopeless and he ensured me that he could get me into a new vehicle with no problem and that’s exactly what he did!! | Read Full Review

11/3/2025 12:00:00 AM | Google

★★★★★ Sue Sue Mcgoo

Bought my first ever VW from Phil at VW of Fallston. Usually, you go into a car buying experience with a lot of anxiety and dread. Phil completely turned that experience around for us and we enjoyed his company not to mention the fabulous deal we got!!!!! Ten outta ten recommend!!! | Read Full Review

11/3/2025 12:00:00 AM | Google

★★★★★ Bennett Pearce

| Read Full Review

11/2/2025 12:00:00 AM | Google

★★★★★ Alison Fry

I had a great experience at the Volkswagen of Fallston! I worked with Phil for 2 weeks on pricing. He was patient and efficient. The car I originally wanted sold and he was able to make magic happen and get me a great deal on a beautiful new 2025 Atlas SEL. So happy with my purchase and my experience at this dealership. Highly recomm | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Danielle Anderson

Always pleased with my service here! My car was in service for 13 days. Liam and Michael were very accommodating and kept me updated the entire time. Thank you to you both and everyone involved working on my vehicle! I appreciate it?? | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Carmen LoPresti

Just like to say that I’m very impressed with this dealership and their service department also I’d like to thank the management to the improvements that they made to the dealership I live in the neighborhood and I think it’s looks awesome. A big upgrade to what it used to be very well done thank you. Carmen | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ timothy brown

Good place to shop and search for VW vehicles. I made a purchase of a new VW Buzz. The salesman Phil, Matt in finance, the GM whose name I cannot remember, and all others were comfortable and friendly to talk to and/or do business with. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Dawn Anders

| Read Full Review

10/30/2025 12:00:00 AM | Google

★★★★★ delmund pressell

Bought an Atlas peak addition and love it. I shopped around and get the best price in the region. Phil and the entire sales staff made the buying experience exceptional! Highly recommend VW of Fallston if you’re looking for a Volkswagen. | Read Full Review

10/30/2025 12:00:00 AM | Google

★★★★★ Cori Johnson

Update: I previously had a negative experience, but the manager, Mike, personally reached out and took the time to listen and address my concerns. I really appreciate the effort and professionalism he showed. If you have any issue big or small, contact the manager, mike. Thank you, Mike, for making things right! | Read Full Review

10/30/2025 12:00:00 AM | Google

★★★★★ Cori Johnson

My name is Cori Johnson, and I am writing to formally express my deep dissatisfaction with the service I have received at Volkswagen of Fallston. As a business owner of 10 years, I have never encountered such unprofessionalism and lack of accountability from any service provider. I am new to the Volkswagen family, and what I hoped w | Read Full Review

10/30/2025 12:00:00 AM | Google

★★★★★ Lindsay Shields

My experience at this dealership was incredible. I've never had a buying experience like this. Usually dealerships are pushy and always trying to get you to purchase something you may not need/want. This was NOT our experience. We were presented with options and left up to make up our minds without the pressure/hassle. Marvin was ou | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Elizabeth Figler

| Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Anthony Myers

Great response to accommodate service visit on short notice. Thanks Adam. | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Shane McBride

Bought my first Voltswagen, cars been running smooth these past 2 weeks, and I had no problems with the actual sale of my vehicle, Philip was very helpful. I wish the detailers did a better job on my vehicle before handing it off to me, it had a couple of spots on both the inside and outside with sticky residue left behind, I’ll foll | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Judd Fyah

| Read Full Review

10/22/2025 12:00:00 AM | Google

★★★★★ Jenequa Hughes

The team at Fallston Volkswagen Parts was professional, helpful, and knowledgeable. They had exactly what I needed and made the process quick and easy. Great service and friendly staff — I’ll definitely be coming back for future parts and service needs! | Read Full Review

10/22/2025 12:00:00 AM | Google

★★★★★ Shadi H

| Read Full Review

10/18/2025 12:00:00 AM | Google

★★★★★ K Jones

We live in the neighborhood across from the dealership, a few houses down, and their voice-activated alarm has become a major disturbance. It goes off several times during the night and is extremely loud — we can hear it clearly inside our home, and it wakes up and frightens my children. The alarm seems overly sensitive, triggering | Read Full Review

10/17/2025 12:00:00 AM | Google

★★★★★ Kelly MacKenzie

Recently went in for service and Adam was the best service advisor! Super friendly and kept me up to date! He worked hard to try and get my warranty to cover the repairs. Can’t say enough good things about my experience! Thanks Adam! | Read Full Review

10/15/2025 12:00:00 AM | Google

★★★★★ bruce shine

| Read Full Review

10/9/2025 12:00:00 AM | Google

★★★★★ Aaron Brown

| Read Full Review

10/7/2025 12:00:00 AM | Google

★★★★★ Jonathan Frank

Derrick was phenomenal. The great service started 6 months before we even stepped foot in the dealership. He answered our questions and was understanding that we weren't ready for purchase yet. Once all ducks were in a row I reached back out, he was very accommodating to my wife's and my schedules. The whole transaction was very smoo | Read Full Review

10/3/2025 12:00:00 AM | Google

★★★★★ michael grace

I recently had my 2022 Tiguan serviced at VW of Fallston, they did a fantastic job! | Read Full Review

9/30/2025 12:00:00 AM | Google

★★★★★ ARMYMAN JVR

I would highly recommend Volkswagen of Fallston for all your VW service needs. Ask for Adam or Mike they both are trustworthy gentleman and wont try to sell you a bunch of parts or service products you dont need. | Read Full Review

9/20/2025 12:00:00 AM | Google

★★★★★ Sam

I recently visited this dealership to inquire about an SUV, but I found the overall experience concerning. The salesperson appeared indifferent toward both the surrounding community and my request to view a specific vehicle, which he was unable to locate. In the process, he also triggered a few car alarms early in the morning and dis | Read Full Review

9/18/2025 12:00:00 AM | Google

★★★★★ Lesa Smith

I recently purchased a Volkswagen Atlas from Fallston Volkswagen, and I can’t say enough about what a pleasure the experience was. After frustrating encounters at other dealerships—where we dealt with misrepresented “no-accident” vehicles that had visible hail damage, pushy sales tactics for used rental cars, and inattentive salespeo | Read Full Review

9/15/2025 12:00:00 AM | Google

★★★★★ Wendy Jones

If I could give 10 stars I would. Michael, Liam and Adam in Cook VW service were awesome. Another dealership, closer to my home, gave me the runaround over computer codes. They had my car for 3 hours only to tell me I needed a new battery, mine was under warranty so I had to leave and replace and go back to then have them tell me I | Read Full Review

9/12/2025 12:00:00 AM | Google

★★★★★ Anna Zick

| Read Full Review

9/12/2025 12:00:00 AM | Google

★★★★★ Sierra Kramer

I worked with Marvin to get my new Taos. He was EXTREMELY helpful and knowledgeable and we were able to get something in my price range. I highly recommend | Read Full Review

9/7/2025 12:00:00 AM | Google

★★★★★ Asia A W

got my car in march 2025 or so and i’m having electrical issues -______- had a good experience and great customer service… but i shouldn’t have issues with my gas gauge. that’s insane. it’s still 2025 -_- welp lost 25 miles on the “range” and traveled only 11 ish . losing miles rapidly and it wasn’t doing that before… mind you, this | Read Full Review

9/7/2025 12:00:00 AM | Google

Refine Search:

Return to complete listing of VW Service Departments

Volkswagen of Fallston

Service Offers

Map & Directions

Business Hours

From your fingertips to our calendar

Volkswagen Quality and expertise at a real value.

Customer Reviews