Return to complete listing of VW Service Departments

Napleton's Volkswagen of Urbana

★★★★★(44)read reviews

1025 O'brien Drive, Urbana, IL 61802

(217) 402-8105 Ask About Our Service Specials!

Schedule Service

Service Offers

Map & Directions

Submit

Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 3:00 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Andrew S
I was searching for cars online and wanted to see how much my current vehicle was worth (to trade in). I had to put in my phone number to get the quote, and the dealership immediately gave me a call to set up a time to come in and get an assessment. The receptionist and I set up a time for the next morning at 9:15am. She told me that | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Edwin
Bought my Jetta with Devon, very friendly and easy to work with. | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Allison Miller
| Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Andrew Griffin
Davonne Reinhart was the best salesmen I have ever worked with. Everyone at vw was really down to earth and wasn't pushy at all. | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ BigD Man
Didn't receive printout of the multipoint Inspection as I have in the past. When I emailed dealer to send it, I got no response. I'm guessing no multipoint Inspection was done. | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Christopher Kaczmarczyk-Smith
Jordan was both knowledgeable and thoughtful when we worked with him. We’re happy with our experience! | Read Full Review
10/9/2024 12:00:00 AM | Google
★★★★★ Karen Bush
“ Devon was amazingly helpful. His professional presence gave me the space to ask my questions with no pressure involved which allowed me to make the final and RIGHT choice for me and my family. This is a very delicate task he did and he did it with excellence! Rev Karen Bush | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ bryan shirk
Trust me, if you want to buy a car from Napleton’s you need to contact Krista Ellington. She runs that dealership. | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ James Jones
Great service idris | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ Victoria Dyer
Krista and Von were amazing to work with. Worked with us on getting us what we needed. Thank you!! | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ Seth Dyer
We had a great experience working with Krista and Von! They were really personable and really wanted to make sure we got a good deal that worked for us. Would definitely work with either one or both again | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ yuncong cao
Jordan McDuffie was the man. easy stress free process! he needs a raise lol! | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Kyle Guy
CJ and Lucas were great to work with. Will definitely come back. | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Jim Marietta
Would not honor Toyota TCUV Gold Star warranty on 2019 sienna. The reason they have the vehicle at the VW dealer is that they can waiver that Toyota warranty. If the vehicle was at their Toyota dealership (they also own) that warranty would have to be honored. This vehicle was Toyota certified listed on Cars.com and also on the Toyot | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Bruce Rape
Von is a true professionals. Highly recommend him for all your VW shopping needs. | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ Mariah Pierce
Paid $170 for a diagnostic that was half done. No report, no quote, just 3 sentences on a receipt. When I went back for the quote, they wrote it out on a notepad and when I asked for the report, they couldn’t “find it” and offered no help. Now I have to pay for another diagnostic at a dealer 2 hours away. So frustrating and a waste o | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Patrick Fadely
Had a good experience buying a new Jetta. Davonne Reinhart, the salesman, was particularly helpful in getting me into a vehicle that fit my needs and budget. There were some issues in the financing department, but my impression was that that was an isolated occurrence tied to a specific employee (who I'm told no longer works there). | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ deb gammon
We were driving through IL and had an issue with the oil level in our Porsche. There was no Porsche dealer for 80+ miles so we stopped at the VW store to see if they could assist. CJ went out of his way to figure out first - how to check the oil levels and second - fill us up so we could continue our journey. He went above and beyo | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Nia
Recently took my car there to get an issue figured out, not only did they not fix it the second time but they gave me a huge list of things that needed to be done. For instance on the sheet they gave me for the “overall” condition said that my windshield was bad…I just replaced the windshield. So not only did you guys not fix the pro | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Robert Fout
Have had both my VWs serviced here since 2012. Always good service. | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Lori Barnes
Not good | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Y Eatery
I brought my id4 here and sale and manager here not helpful at all about benefits about buy ev from federal and state governments. He said not his job to tell customers and they sold me insurance for body paint protection small scratches than he said not cover by what they sell in packet Stay away from it if possible | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Chris Knapp
I wish I had read all the 1-star reviews before I came here to lease a VW Id.4. What a scam!!! We drove 3-1/2 hours one way because we found an extremely exceptional deal on a 24 month lease through TruCar (Sam's Club Auto Program). After 2 hours of chatting the manager came and said they would not honor the price and offered us 5 ti | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ ketan kansara
Garage experience. for 20 years I bough cars from Evanston VW and never had an issue. My car broke down and I urgently needed a car. Napoleon had 2 cars in my price range. Napolton is about 3 hours from my house and I talked to Idris the Sales Manager. He confirmed availability for both new cars and I started my drive. About 2 hours | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Sagar Regmi
| Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ seounghyun Lee
Excellent!!!! Nice service!!! | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Han Mancheol
Great price with excellent service! | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Ashley Jamison
Everyone was knowledgeable and pleasant to work with. Highly recommend. | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ LaDonna Ziegler
Purchased a new Jetta in June. It handles wonderfully, just like my salesperson Stephen said it would. Fun to drive! And I love the color ?? | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Tom Zarycki
| Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Michael Suits
I worked with both Davonne and Idris purchasing my new Jetta. They were great to work with and made the purchasing process smooth and simple. They answered all of my questions and I would definitely recommend. | Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ Jodie Dorworth
I came there on a Friday late afternoon with a severe emergency and these guys were so kind to me and my kids. They ordered the tires I needed even before I got there and had me in and out in an hour. Thank you for saving the day and the weekend! You guys were amazing and super nice! Jodie Suter | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Rania Qutieshat
I have appointment to sell my car but when I came with my care Idris at Napleton underestimated my car and put false remarks its not in my car It dropped to 250 dollar from 4130-4730 dollar then he offered me 1500 dollar He put this remark’s to not let me buy my car to other dealers and come back to him the 250 still found in the sel | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Junhao Pan
Jordan is kind and professional. Working with him on a new car was a delight. | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Timothy hinterscher
Great service on my 2019 Volkswagen Jetta. CJ Baily, Volkswagen service advisor, got my safety recall performed in record time and helped me With a problem on my iPhone that kept me from using it. Couldn’t ask for better service advisor.I would return just because of him! | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Laura Curtis
Just bought at great VW Tiguan from Napleton’s. We worked with Ross Radek and Idiris McPherson! I highly recommend the VW product and working with Ross through the buying process was fantastic! Both Ross and Idiris found us the exact car we were looking for. Thank you! | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ Jason Hayes
Devon helped my purchase of a new Jetta go smooth and quick with no issues. Love the car. | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ Keyur Joshi
Friendly and informed staff, decent waiting area, shuttle service, etc. | Read Full Review
5/25/2024 12:00:00 AM | Google
★★★★★ AnnaG
Jordan McDuffie was excellent. He is very easy to work with and he went out of his way to make sure I got the exact vehicle that I wanted! | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Ethan Vanliew
| Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ John Paul
I have done all my services at napletons since like 2008. If I did not prefer them. I would go somewhere else. Easy to schedule. Knowledgeable advisors and mechanics. | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Katrina Tyler
My truck was getting service and I waited like 45 mins. | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ TLC Office
I had an early appointment and was taken care of and out of the dealership before I could finish my coffee. | Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ Sam Cowsert
Just as expected! Great communication! | Read Full Review
5/10/2024 12:00:00 AM | Google

of 7

Cookie Settings