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★★★★★ Poetry A

The Volkswagen automotive service department here is ALWAYS absolutely amazing! I've had 3 Volkswagen vehicles throughout my lifetime, and they've ALWAYS made sure my vehicles were maintenanced in a timely and safely manner! Service Advisor, Josh Douglas, especially does an exceptional job at providing top tier customer service; Josh | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Rick Scoggins

I had Auffenberg VW in O’Fallon IL replace my battery in my 2021 Atlas V6. They performed the work satisfactory and within quoted cost. the Tech Advisor was hospitable, respectful but seemed a bit “hurried” .. “rushed” .. “out of time”. That is not unusual for the way Americans work, I suppose. The battery installed was identifie | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Melissa Crouch

Great service and communication each time! Kiato, Josh, and Ashley are awesome! | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ Terry Asher

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4/7/2026 12:00:00 AM | Google

★★★★★ Pamela Bates

Auffenberg always does a great job with my car; however, I only went in for an oil change maintenance and was there over 2 hours. I think they were shorthanded that day | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Mark Ladwig

Apparently a pre-made appointment for 8:40a.m. to get an oil change doesn't mean the same thing here as it does anywhere else in the world. They asked my daughter if she'd be waiting and she told them, "yes, in the local area", there are many shops around there. They told her it takes about an hour and a half to do. (really?? An o | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Phil Golden

Excellent sales support from Tristan. She responded quickly to my inquiry, followed up quickly on all questions, had cars ready for test drive which met our interests, and guided us expertly through the buying process. Truly a sales person who has her customers best interests in mind. Would buy from her again! | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Alex Ruland

I recently bought a used 2014 Jetta TDI from these guys. It came with a cracked DPF and a non-functional radiator cooling fan. After talking back and forth with both service and the salesman that sold me the car, they came to the conclusion that nothing is under warranty. Service gave me a quote to fix it, $7000 to fix a car I had ju | Read Full Review

3/19/2026 12:00:00 AM | Google

★★★★★ michael watson

Alec was a super awesome sales rep made buying a car easy and enjoyable I would definitely recommend coming here | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ Jeff Kinney

This is the type of dealership that gives car shopping a bad name. Unfortunately, my sales person - Trey - was brand new and sadly not trained to be able to sale a car yet. I made a full price offer on a VW they had for sale, no negotiation, just payment in full. Paperwork was emailed to me at 6pm and returned signed to Trey at 6:44 | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ Christopher Nelson

Jay was very helpful and informative for us to get the vehicle we wanted. We keep going back to Auffenberg because we trust them to get us a vehicle we will like and will be dependable. | Read Full Review

3/16/2026 12:00:00 AM | Google

★★★★★ shari grim

Answered all my questions. Clear & concise communications. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Melissa Moseman

Very helpful in finding my new car than you to everyone!!! | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ CB

I always buy my cars here!!!! | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Jason Farris

Ashley and the other receptionist (didn’t get name) were very nice and detailed in their breakdown of my vehicle issue. The technician’s video was detailed as well. I’ve had all my service at your location and never had any complaints with how I was treated, so kudos to your employees. However, I am concerned about the quality of Vo | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Greg Oldham

I genuinely love my car and the guy who sold it to me is pretty cool but just don’t let them talk you into the service package each time I go to get my oil and car serviced. It takes about four hours so buy the car just don’t buy the extra package. | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ Eddie Caumiant

Josh in service and all the guys there, really, seem to take great pride in helping me maintain my VWs - they recommend necessary service, are honest when something isn't, and just put some nice new shoes on my Passat SEL, which they've kept running in tip top shape. | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Cleopatra Prayer-Bullard

As usual treated with dignity and respect. I would refer anyone to Auffenberg. Thanks Josh and also the Sales department for all your effort it is appreciated. Thank you. | Read Full Review

2/19/2026 12:00:00 AM | Google

★★★★★ Sally Arndt

I’m a repeat VW buyer and Auffenberg has always delivered exceptional customer service. The service technicians are so nice and knowledgeable, they never talk down to me because I’m a woman and the video inspection is great! I have full confidence in the VW service personnel. | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Tim Ahle

Jay was great to work with and was really helpful | Read Full Review

2/12/2026 12:00:00 AM | Google

★★★★★ Olivia fazio

Sold me a lemon. | Read Full Review

2/12/2026 12:00:00 AM | Google

★★★★★ Twila L

I own a 2026 Volkswagen which I bought new a month ago and it's my first VW, so this was my first time at a VW dealership for service (I had a flat tire). I scheduled my appointment through myVW app. This isn't the dealership I bought it from, but it's closer than that location so I chose them. The wait time was a little long, but th | Read Full Review

2/9/2026 12:00:00 AM | Google

★★★★★ Isaiah Ford

Great Service! | Read Full Review

2/5/2026 12:00:00 AM | Google

★★★★★ Mitsu_4g

Excellent service by Josh. Will be back soon! | Read Full Review

2/5/2026 12:00:00 AM | Google

★★★★★ Jordan Wetzel

Buyer beware. Sold a used vehicle to me without disclosing an issue that they obviously knew about. Refused to pay for the repair just days after purchase. And if you want to talk to a manager? Good luck. Insane that Auffenberg owns the car market here and is making a killing….but won’t right a wrong that’s probably less than 500 buc | Read Full Review

2/5/2026 12:00:00 AM | Google

★★★★★ ed miller

everybody very helpful and knowledgeable | Read Full Review

2/2/2026 12:00:00 AM | Google

★★★★★ Jessica A

Mo is great and very efficient! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Nakeesha Tolden-Mosley

My service experience is always pleasant with Josh. He always remembers me and takes care of me. I appreciate his knowledge and compassion to me as a customer. I highly recommend working with Josh. | Read Full Review

1/29/2026 12:00:00 AM | Google

★★★★★ Steven B

Purchasing a used car could not have been easier, no pushy salesman making for a enjoyable experience! | Read Full Review

1/29/2026 12:00:00 AM | Google

★★★★★ Lillie States

I love going to auffenburg to get my car serviced, their advisors are so nice and they take such good care of me. They tell me what's wrong if anything but aren't pushy about my getting it fixed. They also are quick if you're waiting so you're not sitting there all day. Just wished they provided fee water. | Read Full Review

1/29/2026 12:00:00 AM | Google

★★★★★ oG-Awvoi -

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1/29/2026 12:00:00 AM | Google

★★★★★ BLLHRTR

Had a problem,they fixed the problem in minutes.Great!! Can’t beat that!! Thanks | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Ally Urbano

Great experience in and out fast !! | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Hadassah

So far its been an excellent dealership From sales to Service Josh Douglas, Service Mgr, was awesome I had an emergency re my car had it towed there at 10pm and Josh made sure it was looked at and taken care of the next morning! And Jay in Sales was the one I spoke to first and he told me to call Josh and have the the car towed | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Patti

Josh in service is excellent and very helpful.. I trust his recommendations and look forward to working with him next time I bring my vehicle in.. | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Mark York

A Great Place to purchase a car. This is our second purchase in 4-years. | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Debra Lanahan

Joshua Douglas at Auffenberg Volkswagen was absolutely awesome. He is very professional, kind and above all knowledgeable to any concerns I have regarding my vehicle. We are completely satisfied with the Service Department. Josh was very honest and thorough with the diagnosis, timeline and costs regarding services that we have encoun | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Norma Steiner

The service was throughly done and was completed | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ James Boberg

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1/26/2026 12:00:00 AM | Google

★★★★★ Jeffrey Thomas

The salespersons are completely disorganized 5 different people bombarding me with emails and never an answer to a single question. Then in the middle of buying process filling out all their online forms , they sell the truck out from under me . No courtesy call , no mention anyone else was remotely interested, nothing ! Total lost c | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Kelsey Gaither

I do not recommend buying a Volkswagen. I have a 2024 Volkswagen Taos that has been undrivable for nearly a year because a required part is unavailable and reportedly not being made. Despite this, I am still required to make monthly car payments and insurance payments on a vehicle I cannot drive. Volkswagen has provided no clear so | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Carolyn Allred

RUN!!!! RUN!!! DO NOT TRUST THEM! Got sold a lemon. Now we are stuck titling a car that is a lemon and turning around and trading it in. Do not trust any of them. | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Shekinah

I had the pleasure of working with Trey. He was excellent from beginning to end. He listened to me, was understanding with my questions and concerns and truly worked with me to ensure I got exactly what I wanted. I will definitely be referring both friends and family to him. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Mary Kim Rauch

Sean gave me such great info and patience during my recent shopping experience! Thanks sean! | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Steven Russel

I had really bad experiences with Auffenberg customer service in the past and stopped using them. Unfortunately, Dobbs is good for an oil change or tore rotation but their ability do repairs declined over the years. I went to Auffenberg for a second opinion and Larry treated me like a VIP. He had his team look over everything. Dob | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Cord Hails

Mo was great to do business with! | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Me W

Sales personnel were very courteous and professional. | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Colton Henderson

Outstanding Service Department I can probably count on one hand the number of times I’ve ever left an online review, but the service team at Auffenberg Volkswagen truly earned this one. My 2024 Atlas has been a nightmare mechanically — including a completely failed engine at around 50,000 miles — which has made me very cautious abo | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Steve Feld

Accommodating, friendly and professional staff. They make you feel like a valued customer. | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ A V

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12/26/2025 12:00:00 AM | Google

★★★★★ cindy

Tristan and the rest of the Auffenberg crew kind,courteus,knowledgeble, and swift workers Thank you all | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Betty McGarry

The Auffenberg staff are professional, polite and know their business. I don’t want to negotiate or spend time going around and around and I was able to conduct my business and successfully drive out with my new car without spending all day there. All in all, I’m pleased with my experience with them. | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ tefik dullovi

I just want to say that I have had the best experience with the sales team at Auffenbergh Volkswagen Shiloh if you need to buy a car don’t hesitate go see Tristan and Sly I appreciate them both for helping me get the car I needed very respectful team Thank you | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ sidney shelton

Mo was great and I love my new Atlas | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Monique Abbott

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11/26/2025 12:00:00 AM | Google

★★★★★ Jen

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11/26/2025 12:00:00 AM | Google

★★★★★ Walter Dotson

We bought our first car at the Dealership and was happy with the way we were treated throughout the process. The process went smoothly from Sales to Finance. | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ D.H Gone

Great customer service and responsiveness. No pushy sales or effort to up-sell. | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Gretchen Boxdorfer

Demarius (Mo) and Trevon (Trey) were great! So helpful, honest, and made the experience so easy. Everyone was very friendly and welcoming! | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Whitney

I was assisted by Jeremiah and Moe. Those guys are great! Our entire experience was handled with care and professionalism! If you are in need of a vehicle and want a fun and honest experience those are the guys to see! | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Harvey Chandler

I was the first one there in the morning for basic maintenance, I had an appointment, I was told it wouldnt be long. The car sat for nearly an hour before being taken to the back. Aside from the lack of taking the car back at the time the appointment was scheduled for, the people were attentive and very helpful. | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ R R

So I received your coupon card in the mail for various discounts on service. My car was purchased and serviced only by your shop. The car was making noise in the rear which is why I brought m y car in. The rear brakes needed replacing so I agreed. I bought the tires on my car from Auffenberg I was told at time of purchase, Free rota | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Josh Bitzer

Purchased the car, and within the first month, it ran out of oil. 2 month layer it did the same. Now service department needs to look and possibly replace engine. It barely had12,000 miles on it. 5 months and 5000 miles later they're still working on it | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Bri Allard

Mo (Demarius) was great and so helpful EDIT: We have had nothing but issues with this place since we’ve left. On our way home from the dealership after buying the vehicle (keep in mind it is after 9pm and they are now closed), the tire pressure sensor came on. We called up the next day, was told to bring it in. We took it in and aft | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Ryon Lewis

I thought Mo and team here was pretty good. Just your typical salesman con artist. I picked up the car late on a Wednesday night after leaving the shop. The service monitor tire system was on when I came to the garage. They couldn’t fix it. they didn’t have the tool. I had to fix it at home. I am back today. Seven days from data purc | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ A J

Best customer service in the service department. Have patients they are going to a great job on your vehicle | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ nun ya

just wanted to leave five star feedback for Volkswagen Offenburg, Mo Took care of me. | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ Michael Massa

From the new employees all the way to the top Amazing personalities accommodating and knowledgeable! 5 stars . Got the car off the showroom floor ?? on and out quickly. Thanks Auffenburg | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ 78tattooman

Jay worked his tail off to ensure I got top dollar for my trade, got into a new car of my liking that I absolutely love and within my budget. He was pleasant, professional, and made everything work seamlessly. I would highly recommend Jay and Auffenberg and and have full intentions of being a repeat customer even though this is my fi | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ Roberto Puente

I went to the service area for my car and they have very good customer service. They meet the estimated waiting time. While I was waiting for them to finish the service on my car, I noticed that the sales area is also very friendly and helpful. Without a doubt, one of the best dealerships I have visited. | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ SteelHorizons

Very clean, very nice staff, enjoyed the experience | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ Ralph Martinez

Excellent salesman, Best Quality Service!! We are very happy doing business with you. | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ Sarah Kasten

Mo is truly the best! Thank you for all of your help in finding my new family vehicle! I'll be back! | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ Kimberly Ott

Trey gave me exceptional service when I bought my VW. But the finance office was a nightmare. I’ve had to come in three times to sign paperwork because they keep screwing it up. | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ Lisa Marie G

Edited to add: We did not in fact love it. My husband liked it for himself, but as I stated I needed a vehicle for my son and the car that was chosen for me wasn’t a fit. I have text messages saved. I did not agree to any additional financing. Period. While shopping for a car for my son, I decided on Auffenberg because they had a fe | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ Terrence Norris

Jay was awesome. If you're looking for a new vehicle he is the one to see. If he's not there then ask for MO. You won't be disappointed with the service. Above and beyond must be their model. Thanks to both of you. | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Michael Marcum

Just had my 2024 JettaS serviced, oil change and inspection… Everything went well with great service and experience again. Would highly recommend this dealership,they keep the customer first and meet their needs. | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Shellie Salter

Tami and Jay along with Wes was amazing to work with. I went in expecting an oil change , ended up coming out with a brand new VW. Thanks for the smooth process!! | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Nathaniel Dear

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9/26/2025 12:00:00 AM | Google

★★★★★ Jeremy Crystal

Can’t say enough good things about the staff! Went above and beyond to make this the best experience possible. Mo was very respectful and knowledgeable. The level of patience he displayed with my indecisiveness shows the type of caring person he truly is! | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Debra Sury

Paul was great to work with. | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Dana Harley

I've had good experiences with this place, and my car but i'm giving them 3 stars because getting in contact with these people after buying a car has been so difficult... My car battery died at a store, and I was going to replace it myself but I was not sure if I had a warranty and if the warranty would be void if I replaced it mysel | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Nene A

Worst experience my husband and I have gone trough, many have told us that Auffenberg was one of the worst dealerships but we ignored until now we know it’s true. Our business will be going somewhere else and not here ever again. | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ scott brunworth

Do not buy an Extended Warranty from them !!! Is a Complete wast of Time and Money. | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Ryan Ross

8:40am appointment for an oil change. I went shopping to go kill an hour and a half. I came back and they said there was still a car ahead of me. I'm not sure how you fall so far behind this early in the day but I will never be back to find out. It's a total lack of respect for people's time. | Read Full Review

9/26/2025 12:00:00 AM | Google

★★★★★ Just BríBrí

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9/26/2025 12:00:00 AM | Google

★★★★★ lachelle harris

This was an awesome experience. Love, love, love my cross sport! | Read Full Review