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★★★★★ Patrick Benavides

Bought my 3rd vehicle from this location in Elgin,IL they work with you and make sure you walk out with the car you want for the price you want. Adnan and Thomas go the extra mile. This is how customer service should be, as well as purchasing a car. Photo below is sales rep. Adnan helping my wife with programming the car. | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Mark Myers

Good job with my car | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ dennis wen

Always friendly and efficient and gets work done correctly the first time. Easy to schedule. Have been coming 6 years. Never disappointed | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Wayne Carlstedt

I had another great service experience at Elgin Volkswagen. Irv is always greatly to work with !! | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ lmenzzz

Bought my car 9 years ago from another dealership but every year I take my car to Elgin VW for service and pricing is fair, service is dependable and staff is always cool. Great place ! | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Brian Mims

The service department associate I believe his name was Jeff was more than helpful, and had a very professional and communicative experience. Look forward to the next time, thank you for valuing my time and completing the vehicle in a timely manner. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Mike Klusko

Ask for Adnan, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service at VW Elgin, they know their stuff!! This was the easiest dealership I have ever bought car with. I was in and out in 2.5 hours. They were efficient but also | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Tim Wilson

Excellent service!! Fast and cost effective. Erv a service advisor was great as usual. Prompt and fast oil change and tire rotation service. Video summary of free multi point inspection is an added benefit!! 10/10 rating Thank you. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ scott reif

If I could give Elgin Volkswagen a 6 star review, I would have. This was by far the most stress-free car buying experience. My wife and I highly recommend dealing with Rachel. There wasn't any pressure to buy and she made us feel at ease. She greeted us with a warm smile and a no pressure attitude. She answered all of our questions a | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Nathaniel Clerk

Great service from start to finish! | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ pat shillingburg

Easy to work with my salesperson. We got the deal done I was very happy | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Jaime Pacheco

Friendly and honest people like to do business with them! | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Gazlind Sulejmani

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4/11/2026 12:00:00 AM | Google

★★★★★ Victor Huitron

First time going to this dealership and was very Happy a very good customer service always contacting me about my service thank you so much.. | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Dcampos Dcampos

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4/11/2026 12:00:00 AM | Google

★★★★★ Sam Szos

STAY AWAY!!! Have bought 6 cars from this dealer. Got a 2024 Atlas R line. Parking sensor failed and they refuse to replace it because a rock hit it. It’s a $50 part. Stay far are from this dealership!!!!!! What kind of service manager looses a customer over a $50 part. Terribly managed location. I recommend Schaumburg Volkswagon. B | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Dan Salazar

Good experience, no upsell | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Piotr “Buniowicz”

They are really good people but Volswagen couldnt offer good car for us... | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Heather Lopez

Everyone at this location was so friendly. They looked at my car right away and sent thorough reports on any issues found and fixes. Highly recommend service here! | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ John Apostolopoulos

Every time I visit the dealership for service or to see the inventory of vehicles, the staff is friendly and caring. There is no better Service Department among all VW Dealerships than the Elgin Volkswagen. They are knowledgeable and honest. Once more, I thank them genuinely. | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ ibrahim montoya

Ervin has been a great service advisor, listening to my concerns and relaying those concerns to the technicians. For every service appointment i’ve had, i can always count on him. Everyone here is super helpful and knowledgeable about VW. Thanks! | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ Rolando Quiroga

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4/6/2026 12:00:00 AM | Google

★★★★★ Carolyn LaMartina

Excellent! Highly recommend to anyone owning a Volkswagen needing repairs. | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Alan Creech

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4/4/2026 12:00:00 AM | Google

★★★★★ kera lohrmann

Erv at Elgin VW has been helping me with my VW for years now. Excellent service and friendly people | Read Full Review

4/4/2026 12:00:00 AM | Google

★★★★★ Frank20

First time going to Elgin, Volkswagen, and I regret the fact that I haven't been there before. Was greeted and taken care of as soon as I pulled in. They explained the process and everything was taken care of in the time that they stated. Actually sooner, but it was an oil change and tire rotation. My service advisor Paul, was top | Read Full Review

4/4/2026 12:00:00 AM | Google

★★★★★ Martin & Lise Schoneberg

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4/4/2026 12:00:00 AM | Google

★★★★★ Zak Niland

Paul was my service advisor and he was great. The staff are always extremely kind, and the techs do great work. | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ Wordy Smith

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4/2/2026 12:00:00 AM | Google

★★★★★ Jessica Skuta

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4/2/2026 12:00:00 AM | Google

★★★★★ Ken Premak

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4/2/2026 12:00:00 AM | Google

★★★★★ Ken Premak

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4/2/2026 12:00:00 AM | Google

★★★★★ Chip Vanoss

Great service, nice guys! My car looks great! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Jeffrey Alwin

Very fast service | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Tony Ruffin

Quick courteous service. Makayla was great. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Anthony Ross

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3/29/2026 12:00:00 AM | Google

★★★★★ Anissa Becerra

Came in for a suggested repair on my car and after they did some looking inside my car told me the real cause of problem for my car and ended up going with their repair recommendation. Erv was very helpful and patient with me and giving me options/ answering any of my questions I had and set me up with financing for the repair. Been | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ George Simeonov

Great experience working with Paul in service. He let us know exactly what to expect, was honest and direct about repairs and car got fixed in a very timely manner. One of the most pleasant experiences I've had at a service center | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ Wyatt Combs

Well they had our car for about 3 months and tried blaming the part coming from Germany then gave me a number to call to tell Volkswagen I need the part then they magically had the part a day or 2 later and the car was done. We were told the first guy to help us got fired for leaving us and others in the dark so we got a new guy appo | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ Mike Lester

Five stars. These guys were awesome. They fixed the issue and were a blast to hang with | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ hyder iqbal

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3/25/2026 12:00:00 AM | Google

★★★★★ bryan thomas

Great dialogue with my service advisor (Paul) on how to understand the recommended service | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Javier Cabrera

While visiting for a regular oil change, it was great having Paul taking care of us. Thank you, Paul, for the customer focused service. And overall, as usual when visiting this dealer, all went smoothly and flawless. We were served in no time, and had time to enjoy the amenities available on the waiting area. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Michael Hopfner

Went in for an oil change and 125K check up and was in and out in about 30-40 minutes tops! Been here quite a few times and it's always a great experience. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Daniel Cywinski

Great service writer very friendly with amazing smile. Service guys did a good job and my car was even rinsed off. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Lynn Erickson

Sales and finance was great! Highly recommend! Their patience was appreciated. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Roberta Malesh

Bought a used car for my daughter - they made it very easy. Service dept is great! | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Dominik Taylor

I had an outstanding experience with the service department at Elgin Volkswagen, thanks to Paul. He provided excellent customer service from start to finish. He was professional, responsive, and focused on making sure everything was handled smoothly. I will be back for future services on my VW. | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Dana Mestey

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3/23/2026 12:00:00 AM | Google

★★★★★ ROMAN K

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3/22/2026 12:00:00 AM | Google

★★★★★ Stephen Johnson

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3/21/2026 12:00:00 AM | Google

★★★★★ Giancarlo Figueroa

Great service with a great selection! Made the purchasing process smooth and easy! Dante was great and made sure all of our questions were answered. | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ Mike Rogers

Great job done quickly | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Andres Rivera

Good and proper car service, excellent costmer service as well. shout out to Mckayla, who was very kind and efficient! | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Graham Morrison

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3/18/2026 12:00:00 AM | Google

★★★★★ Naseer Uddin

Top class | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ tim peters

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3/15/2026 12:00:00 AM | Google

★★★★★ Scott Mckenith

TL:DR I had a great experience with their maintenance team. Just moved here. Brought my car into the dealership for routine oil change. I expected to be offered and encouraged to add on several services, but to my surprise Tom did not do that. Instead, he was friendly, knowledgeable, and based on my mileage he anticipated that I onl | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Lynn Sommerlot

Paul in Service was extremely pleasant and helpful. Great communication and the OTD price was as promised. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Margaret Greenwell

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3/12/2026 12:00:00 AM | Google

★★★★★ Jennifer

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3/12/2026 12:00:00 AM | Google

★★★★★ christopher logue

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3/12/2026 12:00:00 AM | Google

★★★★★ wojciech schab

I had a great experience with the provided services. I dropped my car for regular maintenance, I believe that within the little bit over an hour I was called back to pick up my car. Paul did the great job | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Tom Henn

Great service department. Treated very well. When I need service they are very accommodating and get me in and out. Everyone is very friendly and courteous. Couldn’t ask for more. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Jordy Sanchez

I had a very disappointing experience at Elgin VW. The salesperson I dealt with, Jorge, came across as extremely condescending and unprofessional throughout the interaction. At one point he actually said, “I would have never given you this much for your car, but my manager said it,” which felt completely unnecessary and disrespectful | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Evelien Velazquez

WORST EXPERIENCE EVER. My car was at this dealership for over two weeks, leaving me completely without a vehicle. During that time, I spent a significant amount of money over $1,600 based on their diagnosis and repairs. First, they claimed the issue was the oil separator and stated they replaced and “fixed” it for $700. The car ran f | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Daniel Dubose

I love this dealer. They always make me feel welcomed even if I haven't been there in a while. | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Jim Ferguson

Erv in the service department went above and beyond. Was very very satisfied. | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Jim Cogley

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3/10/2026 12:00:00 AM | Google

★★★★★ Tessa Buxton

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3/6/2026 12:00:00 AM | Google

★★★★★ Erik

My experience here was very disappointing. The staff would only discuss monthly payments and would not provide a full breakdown of the actual cost of the vehicle. I asked multiple times for the total price, fees, and financing details, but they refused to give me a clear itemized explanation. For something as expensive as buying a ca | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Ted Cardenas

Great service. Honest service | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Ralph Wals

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3/4/2026 12:00:00 AM | Google

★★★★★ Asif Husain

McKayla was great! Prompt service, professional, flexible timing, and very efficient! Would recommend! Thanks! | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ steve culpepper

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3/4/2026 12:00:00 AM | Google

★★★★★ Nicole Williamson

Very disappointed with Elgin Volkswagen. My 19 year old daughter was purchasing her first car. Printed out a break down of the price and we negotiated a price we thought was fair. The breakdown included tax, title, registration. After everything was signed and we went home I started having a nagging feeling about some comments made | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Hallie Servedio

Super quick and efficient! Everyone was super nice! | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Marianne Rice

Had a great experience at Elgin VW. Adnan was very knowledgeable about the vehicles I was interested in and very helpful in securing a great deal. | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Demetrio Javier

Excellent service. I was on a tight schedule, and they had the paperwork ready for me when I got there. Quick and smooth trade-in and new lease. | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Alex Curtis

Erv in service is always kind and professional. He has helped me the last couple times I’ve came in for service and he is awesome!! | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Alex Cruz

Avoid Elgin VW if you expect to be treated with basic dignity. My brother and I spent hours here on Feb 14th with Nicholas, who was trying his best, but the management team is a disgrace. We witnessed Sales Manager David talking down at his staff in front of customers, creating a hostile environment. He also made inappropriate, racia | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Walt Hubert

Pretty. Good price friendly service guy Paul ,got tires balanced and alignment car goes straight for miles and rides great | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Gene Kline

Great service as always at Elgin Volkswagen, Erv as usual was great to work with for regular maintenance of my VW. | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Juan Vazquez (SILVER SURFER)

Excellent service and very friendly staff | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Steve A

2 hour and 20 minute wait when my 50K vehicle with 1500 miles is in service for a damn tailight being out only to be told that they need to order the part. They say they are understaffed and apologized - the same thing they said when I bought the car 5 months ago and had to wait 3 hours for the 50K car to be prepped. Avoid at all co | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Maritza Pastor

Always have a good experience, thank you | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Niki

My 19 year old daughter was purchasing her first car. Printed out a break down of the price and we negotiated a price we thought was fair. The breakdown included tax, title, registration. After everything was signed and we went home I started having a nagging feeling about some comments made by the guy we filled paperwork out with | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ michelle bruno

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2/27/2026 12:00:00 AM | Google

★★★★★ Kristen Schnell

Amazing experience. Friendly staff provided 5 star service. | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ B Y

I had an AMAZING experience and I am in love with my new Atlas Cross Sport. Definitely knew this dealership in mind for future purchases | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Charles Rytina

Smooth | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Leslie JEUDY

I am very happy that I purchase a car from Volkswagon dealership auto mall in Elgin. I was able to purchase a 2019 Audi Q7 Quattro for my wife. The sale agent Moe Khattab had worked with me 110% so I can purchase the car under my budget. The manager was also so helpful to help before I was about to leave and go to another dealership. | Read Full Review