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Napleton's Volkswagen of Urbana

★★★★★(104)read reviews

1025 O'brien Drive, Urbana, IL 61802

(217) 402-8105 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Arlene McGovern
We had an amazing experience at Napleton’s Volkswagen! We visited last Friday to look at a few vehicles and test drive but we weren’t ready to pull the trigger just yet. Stephanie greeted us right away and is the most personable salesperson I’ve ever met! She answered all of our questions and made the process so easy when we were fin | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Jadalyn Whitehead
Brought my car to get the oil changed. I'm not sure what they did, but my vehicle has been leaking oil ever sense. When I try to call and ask, they either brush me off or tell me they will call back later. I understand mistakes happen, but they aren't even attempting to give a crap about me. I would not recommend servicing your vehic | Read Full Review
4/7/2026 12:00:00 AM | Google
★★★★★ Daxesh Patel
I trade in my 2025 Tiguan to 26 sel and I got wonderful customer service from Idris and also from Davon. I had very good experience, transaction was very smooth and very friendly staff, when they delivered car was neat and clean inside and outside. I will buy next car from Napleton Urnaba. | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Francis Kabu Jr
Von, Idris and Armani made it a great experience definitely recommend seeing them on the Volkswagen dealer | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Robin Finefield
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3/30/2026 12:00:00 AM | Google
★★★★★ Martin Mott
Very good experience. Von provided all the information I needed to finalize a decision to make my purchase at a fair price. | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Chris Johnson
I came here because of an issue with my blower motor in my vehicle. The staff looked at it and told me nothing was wrong and sent me home. On my way home my cabin air shut off just as I had explained it was doing. I took my car elsewhere and got an immediate answer on the issue and had it fixed same day. Do not bring your Volkswagen | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ Desiree Medina
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3/5/2026 12:00:00 AM | Google
★★★★★ Brendan Johnson
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2/25/2026 12:00:00 AM | Google
★★★★★ Dan Musterd
Easy to work with no hassles | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Jordan Meyer
Thank you Von and Idris we love our Volkswagen Atlas it’s the perfect car for our growing family! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Bryce Hites
Always a fantastic experience at Volkswagen!! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ edison gjini
Great service very nice people and would definitely recommend going here! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Tre
Great service, awesome staff, Stefanie was outstanding! I recommend her if you want to purchase a car here! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Oscar Aguado
The folks at Volkswagen do an awesome job getting people in and out. Very transparent and honest. | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Joy Care
Had the pleasure of working with Stephanie and Idris . Great service . | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Madison Hardamon
Von was so insightful and interactive with my questions about the different vehicles & trims! | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ drip sauce
von was a treasure. let me drive the mystery machine, fell in love. | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Amy Irle
Bought a 2023 id.4 less than two years ago. Car was great for about a year, then started throwing error messages nonstop in addition to a broken navigation system. CJ Bailey has had this car in the shop no fewer then three times to fix the problem. Each time, he promises it’s fixed but it is 100% still broken. Idris has promised to r | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Kasha Peete
Bryce was absolutely excellent! He laughed at all my stupid jokes, felt very well taken care of! | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ chrstopher park
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1/26/2026 12:00:00 AM | Google
★★★★★ Beckie Janes
Von was great! He was helpful, answered all questions we had about the vehicle and was quick to help alleviate any concerns regarding costs/pricing. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Michael Walblay
Very Friendly | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Douglas Lester
After multiple attempts I have never been able to get past the automated attendant to speak to a real person. Messages left on answering machines are not returnedv. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Ruby Garey
Ryan Norris sold me a 2022 Volkswagen Taos and warranty last year as I was in my senior year of college. Currently, my head gasket is cracked and my engine needs to be replaced. While purchasing, Ryan assured me that my vehicle would be covered from bumper to bumper through the warranty. The warranty will not cover my engine. I am b | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ ILIANA INGRAM
From 9 to 12:30 just for diagnostic. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Letitia Brooks
Wonderful customer service!! Low coolant light came on while traveling on the interstate. Turns out, it was a hole in the radiator. They squeezed me in & provided a shuttle while the repairs were being performed. CJ and staff were great! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Ava Gardner
Super helpful! Very customer friendly! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Ryan Kessel
Awesome experience, good people, not pushy, worked with us on price and even got us a better financing option then we already had. Matt Talbot was fantastic and recommend him if you plan on coming in! See you again next time! Thanks guys! A+ | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Brad B
Matt was amazing! Such a great buying experience! Low pressure, honest dealership! Thanks so much Matt! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Andrea
Von helped us get the car we wanted!! Highly recommended! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Gracie Drake
Von was amazing made our car shopping experience so smooth! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Kayla Cannan
Von did an amazing job with getting us into our new Tiguan | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Bryce
Von was very professional and straightforward during the entire process. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ LaShonda Smith
Von, who was very approachable, helped me purchase my vehicle, a Tiguan. I later took it in for a repair covered under Warranty and met CJ and his team. CJ was welcoming, kind, and his team helped to resolve my need quickly. Working with VW at Napleton’s has been seamless. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Steasha
Had a really good experience with them. They worked their hardest to get me into my brand new 2025. I would recommend coming here if you need a car and a team to work hard for you!! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Richard Baker
I loved my experience with Napleton VW! From start to completion of sale Joey B and Matthew worked with me and made my purchase experience exceeded my expectations! I’m excited about my new purchase! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Mark Holley
I am grateful for the excellent service of the sales team. Von made the sales experience as easy as possible. He went the extra mile to help. He was also the most personable sales person I have ever worked with. Joey, the manager stayed on top of each step of the process with amazing precision and professionalism. These men are the a | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Jordan Catlett
The experience with the entire Napleton VW and Finance department was amazing. We specifically worked with Matt and Joey B on the purchase of our 2025 Atlas. Not only were they patient with us on our decision and shopping they entertained our child the entire time suppling him with a lifetime of footballs. Matt even took us for a rid | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Laura Cuppernell
Idris was great! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Matteo Guidotti
| Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Toni Parks
Will never shop here again. Bought a new car elsewhere. Was dealing with Idris, he never called me back just texted me after I finally told him to toss my credit app I was no longer interested in the Jetta. I never responded at that time I was done with him and already contacted another dealership for a different car. On October 4th, | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Payton Schurman
I found a new car that I loved over Labor Day weekend with the help of the lovely Davonne Reinhart! I could not have had a better experience than this one and I hope everyone else can take from him to learn how to make car buying such a good experience!! Thank you, Von!! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ erik hedges
I had an absolutely excellent experience at Napleton’s Volkswagen in Urbana, thanks to Joey B. From the very first meeting, Joey was welcoming, professional, and extremely knowledgeable. He took the time to answer all of my questions, explained every detail clearly, and made the whole buying process smooth and stress-free. What stoo | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Kathie Whitley
I was able to schedule an appointment for an oil change tire rotation with ease. I waited for my work to be completed because I live out of town. The waiting room has refreshments and comfortable chairs plus customer wi-fi. The wait was not long because they serviced my car as soon as they received it. The customer service is ver | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Jay Kellett
Highly recommend Joseph B at Napleton Auto Park Volkswagen. Great service. Great communication. Great buying Experience. Give Joseph B. a call when you’re looking for a vehicle. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Kevin Daniel
?I recently purchased a new 2025 VW ID.4 Pro S, and I am absolutely thrilled with the entire experience, thanks to my exceptional dealer, Joey. From the moment I stepped onto the lot, Joey gave me his complete and undivided attention, making me feel like his top priority. ?He is not just a salesman; he is a great human being who genu | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Brad Waugh
Big shout out to Jamal White and the rest of the VW parts and service team. We had a roadside emergency on a Saturday afternoon. The tires we needed were in stock and they made sure to fit us in in before closing and got my wife and I back on the road. Thank you so much! | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Linda Shaffer
The service was great! Everyone went out of their way to talk to us and they were on time, efficient and honest. Nice area to wait for our car. We drive an hour to get here. We will definitely be back here for our next VW. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ John Stickels
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8/26/2025 12:00:00 AM | Google
★★★★★ Linda Bailey
Idris is professional and extremely acknowledgable about all the vehicles. He has a great team to work with. We have been back several times. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Chris Kotsiopoulos
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8/26/2025 12:00:00 AM | Google
★★★★★ corey berkemann
Idris McPherson at the VW dealership gave us the most professional experience we have ever had at any car dealership in the past. I highly recommend him and Napleton. We will be back. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Dawn Brazzell
Our salesman Matt Talbots was great. I went and sat for over 20 minutes waiting for someone to acknowledge me before Matt showed up. We sat around for a long time. Waiting for the manager to run the numbers and then we waited almost 2 hours for someone in the finance department. It was a fine experience but Matt was great. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Gabriella Pinto
The oil change was supposed to take around 2 hours. The shuttle dropped me off at my place of employment shortly after I dropped off my car, but I never heard ANYTHING from the VW service for the entire day, despite calling 4 times throughout the day to check in. The auto park is 15 minutes from where I work, so I did not want to sho | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Omar Al-Heeti
Joey B and Von made it very easy. They were so great to work with. Very easy to talk to. Very honest. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Brad Witmer
My son, who was working at his job, asked me to deliver the car title and extra fob to Edris McPherson at Napleton's Auto Park of Urbana to complete a car trade he had made. I met Edris and he quickly and efficiently finalized my son's car deal. Just as I was preparing to leave I mentioned to Edris that I was running low on my all e | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ born2soon
Davonne was very professional and courteous when he helped me buy the VW Atlas. I would most definitely refer my friends to him when they are car shopping. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Etta Smith
Patti | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ jeffrey hill
Patti | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Gabe Creasy
Absolutely amazing experience! Von was truly fantastic and so so so helpful in every way getting me my dream car!!! Finance, sales managers EVERYTHING! | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Aisha Rogers
Patti | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Glenn McGrath
Patti | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Wilton Carter
Patti | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Marc Johnson
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7/26/2025 12:00:00 AM | Google
★★★★★ rodrigzg
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7/26/2025 12:00:00 AM | Google
★★★★★ Sydney Wenckaitis
Von was such a nice guy to work with! I came with my boyfriend to buy him a car and Von didn’t just focus on my boyfriend, he made sure I was included too! Sales manager and the finance guy were also very nice to work with. All around this was such a great experience from the start and everyone was super nice and welcoming! Would def | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Reza Rajabi
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7/26/2025 12:00:00 AM | Google
★★★★★ Camille Mbo
Patti five stars for her job | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Dawn Webb
Patti at the car wash was a delight | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Abby
Patty is AMAZING every time I come through the car wash! | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Verna Wilson
Patty is doing an excellent job. She was very efficient and very knowledgeable of her job. Keep up the good work Patty. Wonderful customer service. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Mark Dyer
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7/26/2025 12:00:00 AM | Google
★★★★★ Deb Fuller
Patti | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Kaya Kelly
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7/26/2025 12:00:00 AM | Google
★★★★★ Craig Graver
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7/26/2025 12:00:00 AM | Google
★★★★★ Zilveari
Patty was great. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Tabitha Hahn
I traveled 4 hours to make a great deal with Joey B. He sure knows how to make the car buying experience a great one! Von was also so helpful and knowledgeable about my new VW. Hoping to return in a few years for my next trade up! | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Cherry Vann
Patty is amazing! She’s so friendly and always has a smile on her face. Love her!! ?? | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Timothy Washington
Patti | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Anne Ekart
Awesome, give her ac | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Rajni Bhagat
Patti she’s one of the heard workers in Napleton’s Excellent | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Jeff Lauchner
Patti does great work | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Roberto Hernandez
Patti | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Tae'Lr Merriweather
Von, Derrick and Devin were Amazing from start to finish! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Deborah Cronkhite
Patti is awesome and anyone working in this heat all day deserves proper air conditioning. A window unit for asmall office that small costs peanuts for a large operation like yours. Don't be a tightass. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Stephanie
Patty was super pleasant at the car wash. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Travis Gude
Great location and nice salesmen. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Jamie K
Get this girl an AC unit my guy | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Andrea Richardson
Patti | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Ina Williams
Patti in the car wash is so nice. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Chuck Butler
Great experience Patty was helpful and friendly. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Gregory Hardy
Patti | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Carrie Barker
Dedrick was very kind, calm and patient with me. Vaughn (sp?) was super knowledgeable and kind. Joe was helpful in getting things done as quick as possible. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Lori Miller
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6/26/2025 12:00:00 AM | Google
★★★★★ David Mast
Great sales experience with Dedrick at the VW building! Recommend Napleton's, recommend Dedrick. This is the third used car we have purchased at Napleton's over the years and keep coming back. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Tyler Crowl
Davonne is the best salesman I have ever met. Highly recommended going to Napleton in Urbana and asking for Davonne. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Darla Mast
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6/26/2025 12:00:00 AM | Google
★★★★★ Richard Dickerson
The worst, my son purchased a car from there not even 60 days ago. Had an issue with steering so took it back. Mind you he purchased the extended warranty but the problem they're saying isn't covered under the warranty. My son address this with me so I got involved. Went to the dealership only to be told the same thing. Asked if the | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ K Julian
| Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Shea D (Peaches)
C.J Bailey is an exceptional service advisor! He always looks for ways to save me money and I am grateful! Most dealerships are always looking to add more on but I promise this is not the case! He goes well into detail about what I need and when it needs to be done and if a coupon is found best believe it's applied. Give him a try he | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Cindy A
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5/26/2025 12:00:00 AM | Google
★★★★★ Stacy Walker
I highly recommend working with Davonne, he is kind, professional and best thing... NOT PUSHY! I stopped in to look at a few cars and said I will be back once I decide. He let me leave without fuss (not other dealer does this!) I came back the next day to see him because I knew this is the dealership. Time to drive the cars that I wa | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ amandy771
The car buying experience can be overwhelming, but not with Davonne. He was pleasant and was knowledgeable in all things Volkswagen. We really appreciated his candor and all the help throughout the buying process. He made it go smoothly and I'm still a happy customer. He even followed up after some time to ask if I wanted another run | Read Full Review
5/26/2025 12:00:00 AM | Google

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