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Heritage Volkswagen, Inc.

★★★★★(35)read reviews

4305 Jonesboro Rd, Union City, GA 30291

(770) 450-6507 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Patrica Pritchett
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11/16/2024 12:00:00 AM | Google
★★★★★ Mzkbsmilez
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11/16/2024 12:00:00 AM | Google
★★★★★ Will Nixon
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11/15/2024 12:00:00 AM | Google
★★★★★ Robin Scott
Always a pleasure going to this particular location! Sometimes a little chilly but the professionalism is there. Laura is my advisor, she’s great!!! | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Joanna Forbes
I took my car for servicing at Heritage VW service Center and I was very impressed with the level of service received. The staff members were extremely polite and knowledgeable. Thumbs up especially to Mr. Ramsey who was very patient and professional during the entire process. He took the time to explain what needed to be done and en | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ C Washington n no jp
Great customer service to Tim he made the service wait smooth and comfortable. He was upfront about the wait and made sure I was comfortable in the media room. He suggested a movie I should watch. Although I was there 3.5 hours it felt like 1 hour. Would definitely recommend him for your service needs. | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Heather Gossett
Edited to add that we are still dealing with issues on the payoff on the car we traded in over two weeks later (out $700 as of now). Will update once resolved... We just had the best buying experience of my life! In and out in under two hours thanks to a little prework. Christian (sales), Michael (finance), and Brad (manager) were | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ allan breiding
Ramses was a great help and very professional in helping with our car trouble. Most of all, he was a great communicator during the process | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Charles Gilchrist
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11/12/2024 12:00:00 AM | Google
★★★★★ Ava Seyler
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11/12/2024 12:00:00 AM | Google
★★★★★ ChiDonna821 BOONE
Mike made sure I was satisfied with the service perform on my car. He was very kind and gave me suggestions on what I should do next. | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Alecia Danielle
Service Side is amazing !! I was in and out and my appointment time was upheld ! AMAZING TEAM! Thank You ?? | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Juanita Jones
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11/11/2024 12:00:00 AM | Google
★★★★★ Kevin Prewitt
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11/10/2024 12:00:00 AM | Google
★★★★★ Carsell Johnson
Darrick was professional a very informative with the repairs to my car. He was also very helpful dealing with the warranty company as far as as their ignorance. Darrick got my car repaired and returned in a reasonable time. I look forward to working with him again in the near future | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Teather Newsome
The easiest car buying experience that I’ve ever had and it was all due to John. He worked with me and got me exactly what I was looking for. I appreciated all his due diligence. | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Desirea Livezey
Them folks rescued me w a creative fix for my car while I was traveling between states. Literally created a fix for parts we couldn’t order within the same day. | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Brenda Mack
I have been using Heritage since early 2000. My recent overall experience was great. From the young that took my call, to Mike who greated me at 7:30 this morning. He was very detailed in explaining the process concerning my car. I do recommend to give them a try.. Ms B. | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Anthony Kumi
Awesome place to send your VW Cars for service! Topping up of other fluids during oil change in addition to complimentary cleaning of the car after service! | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Jamie Boulerice
Very disappointed. My car didn’t get fixed and now the check engine light is on for a totally different issue | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Dongwone Park
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11/7/2024 12:00:00 AM | Google
★★★★★ Charlene Howell
Service was fast and clearly explained. The cost was affordable and staff, friendly. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Tamara Ballou
My service appointment was quick and easy! My service advisor, Ramses was efficient and answered all of my questions. Thank you! | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Chris Vanmeter
Absolutely excellent service, my technician Ramses got us in and out in record time! Great waiting lounge with a movie theater and children's room. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Justin Toepfer
If you bring your car in for a specified repair. Be prepared for your service advisor to recommend an additional $1,500 in repairs… Even though my car was just serviced there 2 months ago! Service Manager Robert is incredibly rude, drive the extra 30 minutes and bring your car to a different VW dealership. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Sheldon Lord
Horrible experience. DO NOT TAKE YOUR CAR HERE!!! Took my car in cause of a misfire and check engine light, it was out of warranty so I was charged a diagnostic fee and then told the problem was that the car needs a software update. Paid for those services to be done, upon picking up my car and starting it,I could tell the issue was | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ donna stephenson
I'm not sure yet? Car has been goneword about diagnostics. I was given a number to call directly which goes to Mechanic.He said they were very behind schedule.The service while there ( Service dep) is very good.Employee's are very nice. Nay gave me a ride home which I appreciated.Nate did the intake report on my vehicle.He was also v | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Latonia Marks
I have purchased 2 previous vw vehicles from here. The experience is top notch from the moment I walk in. Everyone is professional and willing to help. With this new purchase, I was not expecting to make but however my vehicle I took in for service had some major issues and I just wasn't going to pay the money to get fixed. Mike from | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ curtis blount
Mr. Ramsey was very professional and courteous. | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Celestine Maiki
Expensive and they don’t take credit cards | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ l jones
Store management is horrible. I canceled several warranties on my vehicle that I didn't not need or want back in June. As of date Heritage Volkswagen management has failed to refund over $6000 and canceled warranty fees. I’ve reached out several times in an attempt to get them to refund these charges but Have been ignored each time. | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Mikki Broughton
I am so excited to be part of the VW Family!!! I would like to extend a BIG THANK YOU to Glen, Dee, Cory and Kyle for providing ultimate customer service in my purchasing experience! | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Ash Johnson
Mike was extremely helpful and he's a great service advisor. Thank you! | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ princevince1000
Ramais was my manager and he was super great, listened to my car concerns, and was patient with me when my car was there a little longer than I anticipated. Everyone at the service dept, was nice and professional down to stocking the water bottles. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Andre Don
Horrible experience with this dealership since i had my first service here. I bought a new 2022 Jetta 2 years ago and have been in for service issues more times than regularly scheduled maintenance. The lack of accountability the service department has with certain service advisors is sad. I will not be returning here for anything, n | Read Full Review
11/1/2024 12:00:00 AM | Google

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