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Napleton

Napleton's Volkswagen of Sanford

★★★★★(150)read reviews
4175 S Orlando Dr, Sanford, FL 32773
(407) 278-4695 Ask About Our Service Specials!
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Business Hours

Mon: 8:00 AM - 6:00 PMTues: 8:00 AM - 6:00 PMWed: 8:00 AM - 6:00 PMThur: 8:00 AM - 6:00 PMFri: 8:00 AM - 6:00 PMSat: 8:00 AM - 4:00 PMSun: Closed
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Customer Reviews

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  • ★★★★★ Leslie Soto
    JT was absolutely awesome. I’m so happy with my new Atlas Sport and he made it happen for me. If you are looking to buy please see him. I was honest and fair and really made this purchase as great experience for me. | Read Full Review
    11/17/2024 12:00:00 AM | Google
  • ★★★★★ Norma Contreras
    JT was amazing! Very friendly and helpful. I got my dream car and love it. Thank you VW for having such amazing sales person. | Read Full Review
    11/17/2024 12:00:00 AM | Google
  • ★★★★★ SilverBerry PickleBottom
    I purchased a vehicle almost a month ago and was not able to transfer my tag that same day. I was told all I had to do was call them when I had it and it would be transferred. I’m still waiting for that to happen. I’ve called numerous times, left multiple messages and voicemails with different people, and still waiting to hear back f | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Adam Bellay
    HIGHLY RECOMMENDED! Let me first recommend two individuals who treated me like VIP the second I walked in the door: YESENIA & DANNY. These two agents went ABOVE AND BEYOND! The process in looking at inventory, making the deal and ensuring I was happy was 100% start to finish. I will DEFINITELY return to this dealership and so should | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ luis h.
    Thank you Berkay for your help and patience in getting the car we wanted. | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Tammy Downing
    Kevin is super friendly | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth Baez
    José and finance guy were both excellent and very knowledgeable. They both made this very long process more enjoyable. I have a few comments about the overall service not related to Jose or the finance guy. The music playing made it very difficult to listen and have a conversation. Second point: I wanted to use my credit card for t | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Natalie Debruin
    HORRIBLE SERVICE DEPARTMENT, THEY MAKE YOU WAIT HOURS FOR SIMPLE CAR SERVICE AND DO NOT OFFER A LOANER! ALWAYS A HASSLE AT THE SANFORD SERVICE DEPARTMENT. GO TO ANY OTHER LOCATION FOR SERVICE! THEIR CUSTOMER SERVICES IS HORRIBLE!!! | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ BryceLovesTech com
    Drove two hours for a deal. They advertise the car at $24,000 when they handed us the paperwork it said $29,000 because of dealer fees this is in November 2024. Just a warning read the fine print. | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Gina Goldin
    Thank you so much for my new car purchase. Eddie and Nick were amazing made the process seamless and exactly what I asked. Great experience. Highly recommend. Will definitely return for another purchase. Thank you! Great Team. | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ kate young
    Do not buy a used car here! We specifically ask of the used car we wanted to purchase was inspected and sales man ensured us the shop said it was mechanical good and well maintained. Here we are 5 days later check engine light is on and we discovered alot of surface rust and possible water marks leading to believe this is a flood car | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Miguel Cabrera
    | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ Alejandra Cabrera
    Our sales man Danny and his manager Jonathan definitely went above and beyond to get me a brand new Tiguan top trim! I love how honest and professional they have been! Amazing service ! | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ Gwen Greene
    I would just like to say that Kevin and Napleton’s was the best explain everything properly and professionally to me where I can understand it. He also did the best job ever so thank you Kevin for being a great professional. | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Vincent Wolfram
    Eddie did a great job at helping me get my new car. All the staff were very helpful and friendly. | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ chandler cardwell
    I had an amazing experience working with Yesenia! She was incredibly accommodating, sweet, and genuinely helpful throughout the entire car-buying process. She took the time to understand what I was looking for, patiently answered all my questions, and made sure I felt comfortable every step of the way. Her friendly approach and profe | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Gon Heo
    I couldn’t be happier with my experience at Napleton's Volkswagen of Sanford, and I owe it all to Jose! From the moment I walked in, Jose went above and beyond to help me find the perfect vehicle – my 2020 Ford EcoSport. He listened to my needs, answered all my questions with patience, and made sure I felt comfortable every step of t | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Murph
    I had an excellent experience at Sanford Volkswagen of Orlando! Michael, the salesman, Ben, the finance manager and Felicia really made my experience at this dealership. Awesome! Thank you guys and have a great holiday! George Murphy! | Read Full Review
    11/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ Gerilyn Capps-Anderson
    The process was seamless. JT went above and beyond to put me into my 2024 VW Tiguan. This is my place for buying cars from now on. Thanks JT and Napleton VW. | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ Dr. Leonard Hobbs
    Berkay, was an extremely good salesman and extremely patient during my purchase. | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ SilverBerry PickleBottom
    I purchased a vehicle almost a month ago and was not able to transfer my tag that same day. I was told all I had to do was call them when I had it and it would be transferred. I’m still waiting for that to happen. I’ve called numerous times, left multiple messages and voicemails with different people, and still waiting to hear back f | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ kirolous wafeek
    Worst customer service ever, Don’t ever think to deal with this dealership. | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ Jody Gay
    My personal salesman was Danny Rod. who was Awesome ?? he went above and beyond to help me out!!! Gotta give him at least 5 ?? | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Osman Fatih KARACA
    This is the one dealer you can count on. I’d been there before when I was lookin’ for a new car. They gave me a warm welcome, and there was a guy named Berkay who was real friendly and polite. Thanks to y’all for the kindness and help. | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ B R
    All the 5 stars go to Jacob Evans. He is always very kind and professional.He was outstanding especially nowadays when extraordinary customer service are almost extinct. But on my last visit he verified a few times over the phone with the extended warranty offices that I paid for if the recommended job was covered after it was mistak | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Evan S
    Leonardo was an exceptional salesman. Didn’t hide anything and bent over backwards in order to get the best possible price on our new vehicle. If anyone needs a car I will refer them to him and the folks at napleton. | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Keith Ricks
    My experience with Danny Rodriguez was top tier. I highly recommend him at Napleton Volkswagen in Sanford. My purchase could not have gone any smoother. | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Lynnardo Hobbs
    Berkay, was a Amazing salesman! | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ F C
    I work here in sales and I am so grateful for the Service staff. I got a flat recently and they were closing we were all about to go home. but they stayed to help me out. I am sure even if I didn't work here they would have still made sure I was good. Real Genuine people who care!! | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Camden Bassett
    JT was amazing just bought a car from him today! | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Luis Guerrero
    Berkay was awesome! | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Dan Gregory
    I can honestly highly recommend this car dealership, I worked with Leo in sales, he went above and beyond in his effort to help me get into the car I wanted… Five stars to Leo! | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Gamaliel Gonzalez
    Great service | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ ava adams
    JT did a FANTASTIC job helping us. He made the car buying experience positively memorable and I would HIGHLY recommend asking for him if you are going in to buy a vehicle. | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Lucy A Tadros
    My husband and I bought two cars yesterday at this dealership. We intended to buy one just for me and couldn’t resist the beautiful convertible Mercedes they had at the front, so we ended up buying it two. Our whole experience was pleasant when our saleswoman Yesenica Ponte greeted us with a warm smile. She showed us a bunch of cars | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Lunny Gamer
    Thank you so much to our salesman Leo, he made our process smooth and efficient, we found and bought the car of our dreams, a brand new GTI! The smile this car has given us since the very beginning of the test drive is irreplaceable. Definitely look out for Leo, he will get you right! | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ C M
    Excellent dealership to deal with. Danny Garcia and finance manager Ben were amazing. Danny was super laid back, very cordial and got me an excellent deal. I highly recommend using this specific location! They will definitely get my next VW purchase as well. | Read Full Review
    11/4/2024 12:00:00 AM | Google
  • ★★★★★ Edwige Josue
    The best salesman is Danny. He is so nice, personable and honest. Yes, an honest salesman lol. I would come back to see Danny if I want to buy another car. | Read Full Review
    11/4/2024 12:00:00 AM | Google
  • ★★★★★ Ardena Coller
    Jericho was a Very professional, pleasant, knowledgeable person to communicate with. I love my Pacifica, Thank you | Read Full Review
    11/3/2024 12:00:00 AM | Google
  • ★★★★★ Carlos Vasconcellos
    Great to deal with, nice easy and fast???? | Read Full Review
    11/3/2024 12:00:00 AM | Google
  • ★★★★★ Stephanie
    Amazing experience with JT. He was extremely patient and honest with me the entire time. I left with the car of my dreams! | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Erienne Dastine
    I want to recognize two employees from your location. I had an issue the other day with retrieving my vehicle back from the service department due to being closed with the keys inside. After dealing with a not so helpful manager who was trying to make the situation very difficult, Leo and Leah were extremely helpful. They went above | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ maryF
    Felicia is awesome! Great customer service as she truly cares and follows through w/ what was requested! Thank you and more power to you and Napleton! | Read Full Review
    11/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Maritza
    I was honestly skeptical about buying a car from this dealership until I met Jericho. He was awesome to work with! He welcomed us with a warm smile and was eager to help us. He went out of his way to show me different features of the car and got me the best deal he could. I even left my license there and he so graciously drove out to | Read Full Review
    10/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ atkinscindy112
    I had such a great experience with Felicia,she went above and beyond helping me with paperwork I needed, thank you, what a wonderful experience. | Read Full Review
    10/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ Josh Cohen
    I had a fantastic experience buying my 2013 BMW 128i from Eddie. He was knowledgeable, friendly, and really took the time to understand what I was looking for. The process was smooth and transparent, and he answered all my questions with patience. I highly recommend Eddie to anyone in the market for a car! Eddie deserves a solid 5-s | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Patrick Wong
    Oscar and the GM were great! Thank you so much for the smooth purchase. | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Glenis M. Cordova
    I had a service appointment for my 2020 Tiguan. I ended walking out at the end of the day with a 2024 Tiguan. Danny was awesome, professional and felt no pressure. All of the associates at this location were fantastic and they have great coffee..LOL.. Danny worked with me to get me the best deal for my trade-in. Mohammed explained al | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Mandy Gonzalez
    Thank you Ariel and Felicia for having Danny assist me in purchasing my car! I truly appreciated his professionalism and dedication to customer satisfaction. I love my new car and would highly recommend Danny to anyone looking for a vehicle. Thank you for a fantastic experience! | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Pham
    I had some concerns recently at the dealership and I’m really grateful for the customer relations manager Felicia, who went above and beyond to help me out to solve everything. Not to mention, her nails are amazing thank you to the staff who really looked out and took care of us if you have any concerns or if you need any help with a | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Sunshine Loverr
    Customer service was absolutely amazing. Jose and Mohammed was very friendly, very professional and did everything they were willing to do to get the job done. | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Maritza Torres
    I was skeptical about buying a car here until I met Jericho. He was a pleasure to work with! He was warm and inviting. He answered all my questions and went above and beyond for me. Even came in on his day off to ensure everything went smoothly. Ask for Jericho the next time you are at Napleton’s looking for a a new car. | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Vivian Nguyen
    Felicia was amazing and so professional. | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Viv
    Felicia was amazing and so professional. She took her time to explained in details and solve our issue. Great personality! | Read Full Review
    10/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Othon Tony Dominguez
    Kevin and everyone were welcoming, friendly, helpful and keeping track that my car service was completed in a reasonable time. Great job! | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ Josh Solomon
    Linda VIP manager was so great to work with. Thank you so much!! | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ LightLoominous
    I have purchased many cars in the past and always hated the experience. However, Danny Rodriguez is a breath of fresh air. He is not a pushy salesman that only sees me as a dollar sign. He is forthcoming and follows through on his word. I highly recommend Mr. Rodriguez to anyone who is interested in buying a Volkswagen vehicle. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Geneva Doll
    Felicia Cordova is An Excellent employee. She was patient and extremely thorough. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Executive producer Benz
    Customer service Felicia Cordova was great. Help me with every need. I will be coming back there for help. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Waters
    Danny Rodriguez made my purchase incredibly easy and efficient. No pressure tactics, no bs, just straight to the point. Deal was done swiftly without wasting my time, unlike other dealerships. Highly recommend Danny if you’re in the market for a new/used car. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Sean
    If I could rate you negative stars, I would. You are a classic bait and switch operation. How your internet sales team does not know your stock is beyond me. Apparently, they don't know about stuff that happened 3 days ago. I drove 50 minutes to you to look at said vehicle. WARNING TO ALL! DO NOT USE THIS SHADY COMPANY! I showed inte | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Andrika Glenn
    Eddie did a great with helping me get my car. Thank you so much | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Tony Swanson
    Thank you Jose Herrera for the help purchasing my new vehicle, quick easy and friendly! Highly recommend | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ marcus ravaglia
    Berkay, Johnathan and Yesenia provided us with a stellar experience on our car buying adventure. strongly recommended working with them to get you into a vehicle | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Al Ravaglia
    Berkay, Johnathan and Yesenia are a great team to work with, from the first approach all the way to financing I had the Best Car Buying Experience, professional, courteous and knowledgeable. Thank You, Al R | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ karen.amitrano
    Before our scheduled appointment on Saturday we were called and received numerous texts from Napleton’s After our purchase we are unable to get ahold of anyone to answer questions and nobody will return our calls. We were kept waiting after we accepted an offer on our trade in and value protection services were slipped into the balan | Read Full Review
    10/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ pakskint
    Worked with JT on our original purchase and he was great! There was a little but of the classic dealership negotiation with management, but JT himself was awesome from start to finish. Due to moving to a new State, we had trouble with registering since we bought our car recently. We have been working with Felicia Cordova to get it so | Read Full Review
    10/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ Michele Tisler
    Kevin in service is both professional and personable. Team members like Kevin are the reason we will happily drive the distance to Sanford. He made sure I knew what every line item on my service ticket meant and explained what the service team did and what will be done at my next service interval. He was even gracious enough to fix | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Larry Ramirez
    The treatment from Leo and JT is to another level. Very greatful for their time and assistance in the purchase of our new vehicle. Highly recommend. | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ karen amitrano
    Danny is Very Knowledgeable, personable and easy to deal with | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Austin Teahan
    Danny was extremely helpful in getting me everything I wanted within the budget I needed. | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Robert Lockyer
    Eddie jinadu did a very good job in helping me get my Genesis. Go to Eddie for all your car needs. | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Jason Voelz
    Awesome car and great experience. Thanks Danny. | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Geo Nails
    Eddie & Hugo worked very well in finding a good deal for me. The staff was very friendly and helpful. | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Rose
    Hi me and my daughter made a visit to Napleton today, she asked to see and test drive an alfa romeo. For some reason she took too long so we went looking for her because she never returned . By the way her name was Yesenia. Making a long story short the couple that asked to see it after us is the customers they sold it to. After the | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Zach Dagneau
    JT was great to work with and super helpful. Buying a car isn’t something you do everyday and him and the team were super helpful in explaining everything and walking me through the process. Making you feel comfortable and confident in your decision is important and I definitely felt that way when I left with my brand new Atlas! Than | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Salo Salman
    The used Tesla I purchased from Napleton's Volkswagen of Sanford had gone through a safety inspection. But I noticed that the tire was so bald that the metal wires were exposed. The salesperson I was working with left the company. But the new salesperson, Jeremy, went above and beyond to make matters right. He drove back and forth to | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Bishmita Dahal
    If only there was an option for a 0 star. Customer service: -1, they don’t keep your updated instead you have to go out making the most effort. Just the worst customer service and dealership experience. | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Wayne Peña
    This place should get 10 stars | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Dennis B
    As always, Roxie makes the service experience pleasurable. | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Savannah O'Halloran
    You can trust JT and that’s what sells cars. He gets us and knew what would work best for our family and ultimately that’s what we purchased. Thanks Jean | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Marlo Moseley
    Eddie did a great job helping us with the purchase of our new car. Great price and service! | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth Ross
    We decided to visit this dealership based on the great reviews. Knowing exactly which car we wanted, we called ahead to confirm its availability and then drove from South Orlando. After test driving the car and loving it, we made it clear from the start what our budget was, stating that if the price wasn't met, we would leave. After | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Jaranilla
    Roxie provided excellent customer service and assists with resolving any issues I may have with vehicle. Starts each appointment with a smile on her face and ends with a follow up questionnaire. Very pleasant and professional! | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ Kirill Trusov
    Fantastic dealership. No pressure sales. Bought a used car which was serviced to the point of almost new. They take good care of their cars and customers. Sales representatives are very attentive and ready to answer all questions. | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ yami ramirez
    Great experience, Roxie was efficient and understanding of my vehicle concerns, attentive, willing to help. We still have an appointment this coming Wednesday to check on something else. Hopefully service department will figured out. Thanks for your help Roxie! | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Nikki Moore
    Service was professional and fast! We were told the estimate for our car to be serviced was going to be a week but to our surprise the part came early and we got our car back sooner than expected. I will definitely come back for service for our VW iD4! | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ alexis caldwell
    | Read Full Review
    10/7/2024 12:00:00 AM | Google
  • ★★★★★ Olesya Vassilyeva
    We had a great experience here. Our salesperson, Danny, helped us find the car we were looking for. He made the whole process seamless and relaxed. The service did a great job getting the car ready for the sale (not only did they detail the car, they also changed cabin filters). I didn't know a car buying experience could be this eas | Read Full Review
    10/7/2024 12:00:00 AM | Google
  • ★★★★★ Live Sharp!
    I want to say that Napleton Volkswagen of Sanford is an outstanding, professional, and reputable place to buy your next vehicle! This is our second vehicle purchase from Napleton. Dennis (GM), Nick (Sales Manger) Hugo (Floor Manger) Leo (Salesman) Kevin (Finance Manager) are all great people to work with. If you’re in the market for | Read Full Review
    10/7/2024 12:00:00 AM | Google
  • ★★★★★ Greg Henderson
    Leo was an awesome salesman and such a huge help. He made the car buying process super simple and easy. Would 100% recommend this dealership and Leo. JT was also a huge help as well! | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Ashley
    Leo was the best! I 100% recommend working with him. He made the process very easy and he is super helpful! | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ German Montenegro
    I had a fantastic experience buying my Kia EV6 at Napleton's Volkswagen ot Sanford. The sales team was incredibly helpful and knowledgeable, guiding me through the entire process with ease. I highly recommend Leo and Jeremy for their exceptional customer service and quality vehicles | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ janice springfield
    Roxie at Napleton's is a service advisor. She is beyond awesome. She is very professional and caring. She is the reason that I go there for service. | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Julian Byfield
    Roxie is the best I have ever worked with at a auto dealership. I have two other Volkswagen dealerships closer to my house by I go where Roxie is. I have a VW Touareg TDI with 356,000 miles and I think Roxie and her service team are a big reason for my success. She communicates great and always treats me fairly. I guess I’ll have | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Tribeinmotion
    Frank with the finance team was great. He was really on top of working out my loan and made what could have been a stressful process easy. I ended up not only getting the car I wanted, but it has a ton of accessories I planed on buying anyway. Frank got me a lower monthly payment and put my mind at easy about the whole process. Every | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Roger M
    Great used car inventory, if they don’t have it, they’ll get it for you | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Jason Campbell
    The moment I parked, I saw this beautiful Camaro, I loved it. Wasn't 100% I would buy it without test drive. Sales guy was very reluctant to tell me anything about the car NOR was he even slightly appearing he wanted to sell the car to me. I have only had this experience one other time and it was at another Napleton VW dealership. St | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Brianna.kui7.9Shaw ftt y y Un i7.9Shaw
    Sales person Jose and manager Jonathan were a massive help it took a bit of work but it was all worth it ! I will continue to go to them in the future! Thank you both! | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ dee rokkk
    Thank you Eddie Jinadu for helping my mom get her car. I’ll tell all my family and friends about you. | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ berkay kalkan
    | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Rodriguez
    I recently had the pleasure of purchasing a car from Napleton VW of Sanford, and I couldn’t be happier with the experience. From the moment I walked in, the staff was incredibly welcoming and attentive. My sales representative, Danny (The Puerto Rican) was knowledgeable, patient, and genuinely interested in helping me find the perfec | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Kim Morales
    Roxie is the best of the best, she understands what customer service is all about. It is ALWAYS a pleasure when we bring our car in for service and she is our service representative. Thank you Roxie for your outstanding service! K. Morales | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Tim Amirzadeh
    I recently had my 2024 Volkswagen Atlas serviced on August 30, 2024, and my experience with Roxie was exceptional. From the moment I arrived, she was attentive, professional, and made sure I understood all the details of the service. Roxie kept me informed throughout the process, ensuring that everything went smoothly. Her friendly d | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Jericho Cantave
    | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Rocha
    I went to this dealership with my wife and there's not a single bad thing I can say about them. Both Leo(salesman) and Eric(Finance Manager) made my buying experience one of the best I've had in many years. Will be recommending family and friends fo visit this dealership! Thanks to Jonathan the Sales Manager for working a great deal | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Joel Reinoso
    I had an appointment for a test drive. When I got to the store, they told me it was sold. I wish they would’ve called me earlier. However, they gave me an excellent service and showed me different options that satisfied my expectations. | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Jimmy B
    they sold me a lemon | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Cameron Chassey
    I purchased a vehicle from Napleton in another city and had a decent experience. I’m now in the market for another vehicle. Upon requesting a quote on my current vehicle, I received a phone call and we set up a time for me to come into the dealership and view a vehicle. When I arrived, I was acknowledged (not greeted) when walking in | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Louis Journett
    Danny and Oscar were very helpful in getting me into my new to me truck. Very patient and professional with getting me at the price i wanted. Thank you guys at napleton | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Roger M
    Napleton is all about gimmick pricing! Ceramic coating scam $799, Shop Fees $997, Document Processing fees $199, Dealer Fee $899 etc. DO NOT PAY FOR THESE BOGUS FEES ! There are decent dealers out there that charge: tax, tag+tile + dealer fee ONLY. At Napelton VW there are bunch of kids running the business and they dont know what th | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ BRAD Galloway
    Amazing experience, Jean TeFouet answered all questions | Read Full Review
    9/27/2024 12:00:00 AM | Google
  • ★★★★★ Khush Patel
    Great buying process with Ben. Very transparent and willing to work with you on a great deal! Would recommend his expertise to any buyer! | Read Full Review
    9/27/2024 12:00:00 AM | Google
  • ★★★★★ Alex Paul
    Went there to buy a used Tesla. They were very eager for me to come see the car and I was ready to buy the car. I get there and a different sales guy than the one I was in contact with comes up to me and acts as though he is doing a favor even talking to me I ask for a test drive he comes back and tells me they locked the car with th | Read Full Review
    9/27/2024 12:00:00 AM | Google
  • ★★★★★ josephine foglio
    Leo was super helpful! Helped me find a car that fit all my needs and made the payments work for me! Very satisfied! | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Lucas espinosa
    When u get there , look for leo , hes the best sales guy ???? | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Luana Flanagan
    I cannot emphasize enough how knowledgeable and friendly Leo was. He gave me all the facts about numerous vehicles I was interested in and made me feel extremely comfortable during my visit! He was amazing!! | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Mara Johnson
    Leo was so helpful, we appreciated his honesty and how patient he was. He let us browse, talked us through our options, and was so helpful through the pricing and negotiating. | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Joao Victor Sena
    I had an excellent experience with Leo. He was very attentive and knowledgeable, helping me find the perfect car. I highly recommend Leo for anyone looking for top-notch service at Volkswagen. Thanks, Leo! | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Seth Zeirah
    I went to this dealership and I couldn't be happier. The environment was great and from the moment I walked in, Leo(salesperson) did an exceptional job at finding me the right car and working the deal so I could get a comfortable monthly payment. I will recommend family and friends to come to this Volkswagen Dealership. Amazing exper | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ mayhan nina
    I’m not even sure where to begin. I went to this dealership on September 6th to finance a vehicle. When I showed up to the dealership to test drive and sign paperwork everything went smoothly. I had an out-of-state co-signer which meant the paperwork would have to be sent out to my co-signer and once those papers were returned then I | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Hugo Rios
    Although I didn’t find the car I wanted I just stopped and inquired all the staff was very nice and helpful they showed me options on their other locations as well. Very professional and I recommend them. | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ cynthia catroppa
    Leo was the best! | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Kiara Badalo
    I initially went to the dealership to buy a BMW but ended up leaving with a VW, and I couldn’t be happier with the decision. Jose was incredibly attentive and took the time to truly understand what I was looking for in a car. He guided me to the perfect choice and even managed to include car mats for my used vehicle, which was a nice | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Sabrina Linzan
    Jacob in the service department at Volkswagen of Sanford is beyond amazing! Super helpful and prompt! He helped get my car back on the road in no time. I would definitely recommend him for your servicing needs! | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Sonia Cotté
    JT is great! | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ Seven Destra
    Thanks to the Service team here at NAPLETON VW of Sanford. Jonathan Fiermonti got me in and out. Everyone there is so nice and helpful. Highly recommend for service | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ Melissa
    Very helpful JT. The man! | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ John Fisher
    Service Manager Roxi was great! This will be the only VW dealership that I'll use going forward! | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Miguel Emanuel Izquierdo
    Highly recommended, great customer experience. Ask for Kevin in service | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Michael Bodtmann
    Eddie was great sales man and would highly recommend. | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Lasandra Cooper
    Ben the salesman is the best | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Gabrielle Fernandez
    J.T was super quick and super easy to work with. I would highly recommend working with him and working with this dealership. No problems, quick and easy. If I buy again, I will be coming back here! | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Jack Havers
    Oscar Cabrera was the star of the show! He helped me get into the SUV that I had had my eyes on for some time now. | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Brittany Wynn
    First and for most Napleton’s is the only auto dealership I trust being that I’ve had plethora of cars and experiences at dealerships. Super friendly, clean, knowledgeable and they definitely stand out. Michael was super knowledgeable and was able to answer all my questions. Switching to an electric car I was hesitant only because I | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Yvonne Mouloua
    I'm going to be fair with this review. People at the dealership were very friendly. My husband and I went for a lease buyout from the dealership. We brought in the lease agreement which showed to be for a specific amount with some fees to show the agreed cost for the buyout. We chose not to finance and I believe we bought the vehicle | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Dashia M
    Let’s begin here.. A family member, the tag agency manager where I live & my loan specialist was calling and/ or emailing this dealership to help me! We all were heated! Before I flew in on July 5, drove 2 hours plus to get there, I explained from the very beginning that I was financing my car through my bank. 1. My loan specialist s | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ David S
    I bought a Bronco. I worked with Ben and he was great and made it all fast and easy. Definitely recommend. | Read Full Review
    9/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ Chelsea
    I wish there was an option for no stars at all. I was trying to buy this 22 Genesis. I called and emailed numerous employees every day for 5 days straight. I finally on the 5th day of trying to buy this car spoke with a manager and she told me she would call me back the following day. Nothing. Now the car has been sold. Don't bother | Read Full Review
    9/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ernest Block
    I don't post many Google reviews but make an exception for Kevin, service advisor at Napleton's Volkswagen in Sanford. We had a minor problem with our one year-old ID.4. We made a previous visit to another dealership who briskly declined to repair the matter. Frustrated, we took a chance and asked for a second opinion from Kevin. He | Read Full Review
    9/16/2024 12:00:00 AM | Google
  • ★★★★★ Teresa Kelly
    JT was great ergo work with along with finance folks | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Ana Paola Torres
    We just got our second vehicle , Oscar was very patient and helped with the entire process. We truly recomed this dealership | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Moises Aldana
    Thanks to Oscar, Nick and Jonathan for making this deal posible. Love my new car | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Will Reed
    Oscar was very helpful, the process was quick and easy | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Mariana_ 9804
    Jose Herrera was super nice!! He was understanding and helped me get exactly what i wanted for the price i wanted it for! I definitely recommend him to anyone coming and getting a car. | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ C Queen
    Ben was a great sales person! | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Danielle Vidiri
    If I could give this dealership zero stars I would. Let me start with I was in the industry for 5 plus years and i understand the business. I was a salesman, desk manager and an F&I guy. That said I have a low tolerance for sleezy sales tactics and not being treated the way I treated customers when I was in the business. I went to s | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Nima Aminpour
    They are so scammers. They do not give you a price on the phone, and they don't tell you their hidden fees to get you to the dealer, so.... | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ DisappointedBuyer22
    If I could give this dealership zero stars I would. Let me start with I was in the industry for 5 plus years and i understand the business. I was a salesman, desk manager and an F&I guy. That said I have a low tolerance for sleezy sales tactics and not being treated the way I treated customers when I was in the business. I went to se | Read Full Review
    9/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ Pat Hyppolite
    Great experience from start to finish. Truly enjoyed dealing with Eddie and the team at the dealership | Read Full Review
    9/13/2024 12:00:00 AM | Google
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