Take Advantage of Oil Change Specials at Napleton's Volkswagen of Orlando Today

★★★★★ Tasheki Hall

Great experience. Diego was the best 10/10 recommend | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Aljay Givons

Awesome service and wonderful personality whenever you guys check this dealership out make sure you ask for Diego. | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Gavin Tuttle

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4/17/2026 12:00:00 AM | Google

★★★★★ Kristen Hernandez

Napleton Volkswagen of Olrando on East Colonial is amazing... Ask for Fernando he will really help you out... He and his manager knows how to make a deal to have you leaving with your dream car. I will recommend them to everyone I know.. | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Luis M

FEES!!! Buyers beware. They wanted over 5,000 dollars in fees on a used Tesla. Paint protection fee: $1,695 Reconditioning fee: $1,695 Radio Screen protection: $995 Dealer fee: $999 Go buy somewhere else. | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Tracey Bien-aime

My mom and I came into Napletokn VV and we are so grateful to have met Manny. He was professional, patient, and kind. Exactly what you would want in a salesperson. If you or someone you know is in the market. Manny is the guy to go to! | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Carl Hoep

Thank you Fernando... wow, literally we came to napleton volkswagen of orlando at east colonial for a used 2019 car, and we got a new 2025 car for the same down payment, fernando is the best, nice guy and he and his manager made that possible... and not only that, we feel so comfortable that my wife, right there, applied for another | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Brooke Tyler

I had an amazing experience with Claudia he was so easy and fun to talk to and work with ! | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Nicholas Calandra

My mother returned her lease 12/10/25, in perfect condition with under 20k miles on it. Once we told the salesman at the dealership we weren't interested in another vehicle, he started assisting other guests. We waited, signed the odometer form, and they said you are all good. No paperwork, no nothing. We get a letter today saying sh | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ P Dale

Manny, Gaby, and Omar were awesome at helping me work through the process of picking out and purchasing a new Golf to replace the old one I've had for 10 years. Thank you all! | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Adam Nunez

Experience with Juan was great. I recommend him for any future purchases | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ James Lawrence

Fernando was a awesome salesman.. worked with me on every detail… great set of people ?? | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Luis Vadell

I recently purchased a vehicle and had a very disappointing experience. The salesperson, Juan Acosta, along with the finance department, handled the transaction in a highly non-transparent way. The vehicle was listed on Carfax for $26,000. However, by the time of closing, the price increased to $30,454.26 due to additional charges t | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Patricia Benitez

Juan and Diego were excellent! | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Camilo Henao

Friendly team, Juan and Diego made the process easy | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ layla el nasser

Very happy with Fernando and team. Very helpful and communicative team | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Kelli Baker

Claudio was extremely helpful in working to get us in the vehicle we wanted. Thank you so much Claudio! | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Jonathan Vallejo

I had a great experience working with Eddie at the dealership. From the start he was professional, honest, and straight to the point. He took the time to answer all my questions and made sure I understood every step of the process without feeling pressured. Highly recommend! | Read Full Review

4/12/2026 12:00:00 AM | Google

★★★★★ Natalie Alvarez

Fernando was amazing . I told him what I wanted and needed. He was quick and got me exactly I needed. Thanks. I would come again. | Read Full Review

4/12/2026 12:00:00 AM | Google

★★★★★ Al Alex

Went to this dealership today you have to be very careful with the way they try to sell you the cars on paper i just had to report them to deceptive advertising because they are trying to make you buy add ons and packages that you do not need tried to charge me BEWARE OF $699 for a screen protector and 1295 5 yr avc appearance protec | Read Full Review

4/12/2026 12:00:00 AM | Google

★★★★★ Swarvanu Dutta

Claudio, thanks for the lovely service you provided. | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Cindy Garber

Juan was incredible. Great dealership. Juan was so helpful and knowledgeable. Highly recommend! | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Dennis Morris

Manny was the best | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Marcela Perez-Arenas

Good experience to deal | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Abigail Myrvil

Juan was amazing I love my new car!!!!!! | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Kevin Rivera

Amazing workers, super nice and got me the deal i wanted! | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ SCATPACK ALLEY

DO NOT DEAL WITH THESE SCAMMERS Yesterday I went to this dealership to purchase a vehicle they ended up giving me the longest way ever by the time the weight was over and I finally got to drive the vehicle. I tried to make the purchase of it. They up price the vehicle and tried to pack on almost $11,000 once I said something about it | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Charles Olson

Hidden dealer fees. Poor communication. Company policy not to give deal sheet until you’re sitting in their office. | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Melissa Boger

I drove 5 hours after being told a specific van was available to see in person, only to arrive and be told it had already been sold. There was no prior communication that it was no longer available, despite confirming the visit ahead of time. This was a major inconvenience and a complete waste of time and gas. At a minimum, customer | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Jeremy Stapleton

Bait and switch pictures on the website. Wouldn’t confirm vehicle over the phone, after driving from Tampa to purchase the vehicle they didn’t have that vehicle at that price and only had a 10k more expensive one. | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Desmond Jones

Juan made this car buying experience smooth and amazing. By the time I left I felt comfortable and secure with my purchase 10/10 would recommend any one to Juan | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ J C

I had a very good experience working with Manny. He was up front and insightful and worked hard to get me a rate that I can work with. He and the finance team are exceptional and I’m happy with my purchase! | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Allison Cornelius

Juan was amazing! | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ M M

Roger was knowledgeable, respectable, personable, and understood what I was wanting to accomplish with my service request. | Read Full Review

4/7/2026 12:00:00 AM | Google

★★★★★ Jeanine Valiquet

Claudio & Juan were great working with me to find a good fit. They were very friendly and upfront on fees and prices. Thank you | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Danny J Estrada

Juan was amazing. Very professional!!! | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Maday Martinez

Fernando was so patient and kind throughout the whole leasing process. Going into a dealership is always nerve racking but Fernando was so amazing and made me hear completely heard and understood! | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Owen Prucha

Don’t go inquiring about cars here unless you plan on spending at least $6-8k over the advertised price in fake add on fees and warranties.Careless, unprofessional sales team and you’ll end up wasting so much time. Ended up going to a different VW dealership and purchased a CPO within a day. I had a way smoother experience with no hi | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Stephanie Nicholas

10 Star Review for Napleton and General Manager Bryan, my Salesman Claudio, my finance guy Omar and Allen who beautifully detailed this gorgeous Tesla. No hidden Fees, No conditioning fees, fair price, honest employees and one heck of an Amazing Tesla. Fantastic Support from Claudio and Omar after purchase. All my questions were ad | Read Full Review

4/4/2026 12:00:00 AM | Google

★★★★★ Misebo Aruku

Bought my car in Sanford but live in Orlando. I called Ms Felicia because my new car got a flat. She recommended me to come here and the team were really helpful. Napleton is my new go to.. highly recommended | Read Full Review

4/4/2026 12:00:00 AM | Google

★★★★★ Stuart Enn

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4/4/2026 12:00:00 AM | Google

★★★★★ Jennifer Beardsley

Thank you Juan and Omar for the great sales experience on the new BMW X5. We love it | Read Full Review

4/4/2026 12:00:00 AM | Google

★★★★★ bredell liann

Claudio was absolutely fantastic throughout the entire process of buying my car. He's bilingual which helped me express myself better he understood all my needs , he really went the extra mile, showing genuine effort to get me the best possible deal without any pressure. I felt completely informed and valued, and I couldn't be happie | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ F C

The sales staff are so friendly thanks to Alex and Nore who got my car serviced in and out on a random visit! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Marouane Belaidi

See Malik in sales he's great | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ dan schroeder

Our salesman was polite and informative. Overall it was a good experience. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Hannah

Nori and Alex in service are amazing!! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ DANA DEJESUS

Manny was outstanding! Knowledgeable and helpful, they had the vehicle we were looking for at the right price!!! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ MAXWELL HEALTH

Alex is a super star! We had some ongoing issues with our EV that he and his team were able to solve. They even gave us a loaner vehicle due to the extended service time needed for this complex issue. Great stuff. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Y& Z LOGISTICS LLC

Everytime I go to Volkswagen of Orlando is a great experience, especially from Juan he is been our guy since day 1 bought a few cars from him already when you need a car hit up Juan | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Becky McGregor

Logan Theiss was nice, friendly, and had a great understanding of the cars that were available He is a big asset to the dealership | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Coke Savage

Love my Tesla!! As a First time buyer, Manny was able to guide me through the entire process. Professional and straightforward. Thank you Manny! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Kelly Makaena

First time here and I have to say out of all dealerships I’ve been to this was the best experience and I have to give kudos to Logan he made our experience so special! Thank you so much for everything! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Pierrenah Mertyl

Had a great experience with Zion! He was very helpful, professional, and made the whole car process smooth and stress-free. Definitely recommend working with him.” | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Ravon Drisdom

Great customer service lots of help from Zion he’s great at what he does. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ AJ Theiss

Logan Theiss, such a great salesman! Very knowledgeable and broke down the whole process of buying a car. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Voncasso

Best dealership I ever been to in my life thank you Fernando!! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ HIGH TRUCKING

Amazing experience at Napleton Volkswagen of Orlando, Juan and his managers always make a pleasant experience, no doubt go get a car at napleton vw of Orlando wont be disappointed! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ jesus alejandro

Claudio was excellent I really like his service | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Feenforadri

Eddie was awesome and got me a great deal. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Samantha Diaz

Roy Morgan was amazing and really took care of the needs of my family . Worked with us with an affordable payment and had the best customer service . | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Gemetres Williams

Update 3/27/2026 it gets better!!! My experience with Roy Morgan was fabulous.. his attention to detail, knowledge and hospitality was and is superb ??????!! He has the patience and if you want will help you with your cardio if you can keep up( he’s definitely eco freiendly and as quick and reliable as my New Atlas)????????????????!! My ex | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ German Duran

Horrible experience, stuff and management have no customer service skills, they don't care about the customer, I do not recommend this place, they had my vehicle for over 3 months and every time they called me to pick up there was damage to the car, I took the car because I didn't want to leave there anymore. I do not recommend take | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Bob Lance

The customer service in the sales department was by far some of the worst communication and help ever. They do not get back to you and frankly don’t even know how to do their job. I would not recommend this dealer, just go to a different Volkswagen dealership and save yourself the headache. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ TUSexy 4 U

On March 31, 2026,I made an appointment online for 5 pm because the slot was open(alot of afternoon slots were open starting at 3 pm). I got there around 5:15 pm due to traffic but did not feel welcomed. I went inside the shop to be greeted and feel like I'm bothering him. I explained what was going on with my new car and he state | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Alyssa Nicole Augustinos

Fantastic experience purchasing my new car! Juan was knowledgeable, patient, and never pushy. They made the entire process quick, easy, and enjoyable. I couldn’t be happier with my purchase and would definitely recommend them to anyone looking for a new vehicle. | Read Full Review

3/30/2026 12:00:00 AM | Google

★★★★★ Yanel Abouchedid

I am very grateful to Claudio for the attention he gave me at Volkswagen in Naples here in Orlando. | Read Full Review

3/30/2026 12:00:00 AM | Google

★★★★★ ALEXMAYRE CORTEZ

Grateful to Mr. Claudio for his magnificent attention in Naples in Orlando. | Read Full Review

3/30/2026 12:00:00 AM | Google

★★★★★ michel abouchedid

I had an excellent experience here thanks to Claudio. His attention was incredible, always willing to help and explain everything to me with patience. I recommend this Dealer | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Claudia Carrera

Muy atento y amable en todo momento.. 100% recomendado | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Natasha Bautista

Had such a fun and great experience with the help of Logan. He made everything as easy as possible considering the high amount of anxiety I had going in. Highly recommend working with Logan and Omar, they’re the best! 15/10 most entertaining sales experience ever! | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Yessenia Lopez

Excellent experience working with Fernando Rosario he was professional, helpful, and really took the time to make sure everything went right. I truly appreciated the great service. | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Maria Zurita

Ask for Manny el es muy excelente! | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Paloma De Jesus Bermudez

Nos atendió Manny Reinat fue paciente, diligente y amable, excelente servicio! | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Batsar Fence

Manuel Reinat excellent service thank you! | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Danielle Gross

Just purchased a Tesla model S from Zion. He really worked with me on crunching number and getting me the best deal. I’m walking away with an amazing deal | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Tameca Woodside

Just purchased a Tahoe from Zion. He worked with me on crunching numbers and getting me the best deal. I’m walking away with an amazing deal. | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Ashley Beavers

Fernando was amazing to work with from before I walked in the door to the moment he helped us score a deal! He was knowledgeable, upfront and professional! He went above and beyond and deserves this recognition, go see Fernando for your buying needs and opportunities! | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Claudio Carrera

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3/28/2026 12:00:00 AM | Google

★★★★★ Oleysmaris Cortez

I would like to share my excellent experience with Claudio at Volkswagen of Napleton in Orlando. From the moment I visited the dealership, I truly loved his attention and professionalism. Claudio was very kind, patient, and dedicated throughout the entire process. He showed me the car in detail, answered all my questions, and clarif | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Igor Campiteli

Great service and support from Logan - Sales Rep and Kevin - Sales Manager | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Jlegacy tax

All I want to say is thank you, to the napleton vw of Orlando and especially Juan & Bruno hands down best experience I received very happy with my brand to me Audi SQ8 Thank you to the vw team, driving back to LA happy! | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Colton Brooks

Worked with Manny, he was very friendly and it was a very smooth and stress free. | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ John Britt

Juan was amazing 2 cars already from him he is the best come ask for Juan no disappoint | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Barret Wallace

Online price PHISHING Shopping for vehicle's online is a common practice these days. But those selling used cars are still used car dealers. As noted in other reviews some prices online end up being thousands more that the listed price (above the listed dealer and doc fee, tax, tag and title.) A 30,000 dollar car will be 41,000 once | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Eugene Bezuglov

Fernando was a great salesman. He made sure that deal is great! Sales manager was amazing! He cares about people’s choices and help them fully. Thank you! | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ Zafana

Juan and Omar are SOOO amazing ?? my spirits were so low due to me being in a total loss a week prior! They made sure I left happy! They didn’t let me settle with anything if i didn’t like something as simple as the color they were quick to change it and find me something else . I left with a 2026 Jetta I am so blessed and grateful I | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Blythe Megarity

recently bought a 2026 gti and i am so happy with my car! the experience was smooth and the salesman (forgot his name) was clear and commutative with me. I will definitely refer my friends to this dealership for future sales, thank you vw orlando!! | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Nicholas Bohan

Currently in contact to be updated. Giving stars for the salesman for taking me on a test drive and showing me some of the features as well as letting me sit in a different model to know what I would like even after the deal didnt work he was nice and helpful but otherwise it would be no stars if it wasnt for him. Like the other per | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Royce Moreland

Horrible experience. They must think people are stupid. Drove over an hour one way. They have thousands they try to add on to the sales price. Manny the salesman was only good part of the experience. He was professional and courteous. Total joke! | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Courtney Jebailey

I had a great experience with Manny, I traded my vehicle in for another. He made the transition easy and efficient. Thank you for a great experience. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ RAFAEL VIDAL PALOMINO

Fui atendido por Alex Castaño, el trato muy cordial bilingue y en su trabajo muy expeditivo. Excelente atención | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Linette Quiñones

Excelente servicio de parte de Fernando muy amable y facilitador para que puedas llevarte la unidad. | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Mario Cerda

?????????? 5-Star Review I had an amazing experience at Volkswagen Napleton, and I have to give a huge shoutout to my salesman, Luis Rivera. From start to finish, Luis was patient, honest, and extremely knowledgeable. He listened to exactly what I wanted, walked me through every detail, and made the entire process smooth and stress- | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Adelina

Such an easy experience. I did not really know what I wanted but I had features and a price in mind. The team paired me with the perfect car based off my needs. Wow! Who knew VW was so fancy and affordable! | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Victor Warner

Kevin did a great job helping to finance my vehicle, and they worked with me. It was great, and I got the car I always wanted. | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ daniel Durand

Excelente vendedor amable y confiable, lo recomendaré con mis conocidos, quedé muy contento con su gestión. | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Christian Laboy

The reviews you read about prices being 10k higher than advertised absolutely true. Then after trying to lower the price 2,000 bucks they convert all your monthly payment options to one 84 month term with no interest rate displayed in hopes you just say yes cause the payment is lower than before regardless of the interest rate being | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Luis Vadell

Juan was amazing from point A to B I loved my gle 350 thanks for him and the finance team ask for Juan won’t disappoint | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Paola Rodríguez

Quiero agradecer a Juan Acosta por su excelente atención al ayudarnos con la compra del vehículo. Fue muy paciente, respondió todas las preguntas y nos hizo sentir seguros en la decisión. Lo recomiendo ampliamente. | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ John

Easy process and got a great deal. I feel bad for the salesperson in the next office, they were dealing with a really entitled person. I don’t know why people act like that. A good deal is a good deal, and this place has a ton of them. Our sales guy was very nice too, and finance made it quick and easy. Would recommend. | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Cesar Augusto Bran Tarazona

La atención fue muy buena, Juan fue quien hizo que adquiriéramos nuestro carro. Súper recomendado | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Yeline Hernández

Excelente la atención del vendedor Kevin Montalvo muy responsable y agradable, te explica todo con claridad. Lo recomiendo 100 % | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ ali shakir

Fernando was awesome he was really helpful at getting us the car we wanted at the right price and was good at detailing everything new about it and was able to get us the most amount of discounts ever. 10/10 would recommend | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Frank Tieles

Muy buena atención, profesionalidad en lo q hace, trata de complacer a los clientes para q salgan satisfechos. | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ trina Burnam

Manny is amazing, I highly recommend him, you will not regret it…Thank me later?? | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Israel Hilerio

Went to get an oil change. | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Amber Shaw

Amazing experience with Juan and all the employees at this location. Highly recommend buying your next vehicle here. I felt seen and listened to and will be making my next car purchase journey with Napleton! | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ mike D

The worst, try talking to sales and am told leave my number and someone will get back to me, unknown how long, a day week or year! | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ German Duran

Horrible experience, stuff and management have no customer service skills, they don't care about the customer, I do not recommend this place, they had my vehicle for over 3 months and every time they called me to pick up there was damage to the car, I took the car because I didn't want to leave there anymore. I do not recommend take | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ sjtw170

Buyer beware! The most underhanded dealership I have ever dealt with. They advertise a low price for their vehicles to get you in the door. But then, try to add on almost 10k worth of bs fees. The most frustrating thing was the lying by multiple individuals leading up to my dealership visit. Each email, I explained my financial goal | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Jay Garcia

Contacted the dealer about a car and they never got back to me. I had to make an appt with a sales specialist just to talk about the car even though when you show up there, they’re like piranhas on top of you. I was going to buy a car cash but I guess I’ll take my money elsewhere. | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Fernando Frenes

Manny and Juan did an Amazing helping us upgrade into a Atlas! | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Sash homolka

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3/20/2026 12:00:00 AM | Google

★★★★★ Leticia Dalmau

Thank you Manny and Juan for helping us get our Atlas! | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Andrew Miller

My credit was very bad, Fernando helped me out with getting a suv for my family! Will recommend to everyone in central Florida. Thank you again | Read Full Review

3/19/2026 12:00:00 AM | Google

★★★★★ Luis Ramirez

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3/19/2026 12:00:00 AM | Google

★★★★★ Noureddine Aberka

Juan Was amazing from point a to point b drove off in the vehicle I wanted huge shoutout to the Napleton vw team come ask for Juan | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ Kay B

UPDATED! I am updating from 2 stars to 4 stars as my issue was addressed promptly and resolved quickly. Thank you! | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ Jeff Livingston

Dealer seems organized and professional when you first walk in, but upon reflection, the sales managers at this place seem to use orchestrated processes to take all of the buying power away from the consumer. I had a nice salesman and I visited with the intent of buying a specific car but it felt like he had no power to help me nego | Read Full Review

3/16/2026 12:00:00 AM | Google

★★★★★ Selvyn Thomas

I just wanted sharing my experience from a few days ago when I was shhopping for my vehicle. I scheduled an appointment at Napleton, located at 12700 East Colonial. Everyone there treated me very well, especially Gaby, who was very efficient and professional as sh guided me through the whole process . She helped me in every way possi | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Luis Ramirez

Kevin was a great salesman to work with. He was very professional, helpful, and made the whole car buying process smooth and easy. He answered all my questions, was patient, and made sure I understood everything before making my decision. I never felt pressured, and he really went above and beyond to help me get the right car. I high | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ DIEGO MAURICIO GONZALEZ

Hoy fui a visitar Napleton Juan me atendió excelente vendedor no duden en buscarlo cuando vallan excelente servicio. | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Najji Allen

Bought an atlas from here and I been loving it! Fernando is the guy!! Smooth process, very transparent. HIGHLY recommend! | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Lexy Mendez

Fernando was professional, knowledgeable, and overall amazing! Thank you!!! | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Marc Crater

Great selection at great prices with excellent service by Juan who asked great questions and helped put us in the car of our dreams and was very professional and helpful during the entire process! ?? | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Vane Miran

Manny was Excellent!! | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Lady KayDee

Roy reached out about the Auto Xchange program and was very patient with my schedule in coming in to speak with him regarding a possible vehicle. He was very knowledgeable and took his time to explain everything. Today was indeed a win win! Roger really took time to explain everything and made arrangements for the shuttle from and | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Liza Muni

Thank you, Felicia, for taking the time to listen to my concerns and for guiding me through the warranty claim process. Your professionalism, patience, and dedication truly made a difference. Napleton made the right choice in appointing you as their Customer Relations Manager. Your commitment to customer care does not go unnoticed, | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Coralyse Qiles Colón

Originally I was really frustrated with this store as there is no follow up after I spent money. I could not get in touch with anyone not my sales man Eddie not the finance guy no one to explain the warranty I bought. I asked to speak to a sales manager and no one returned my call. After I read the reviews I reached out to Felicia th | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Seven Destra

Thank you Nore for getting me in last minute and getting my tire fixed. | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Milagros De la rosa

Thank you for all your help highly recommend | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Priscilla Kuchera

Zion was amazing! He was super helpful! Traded my Audi for a new car BMW! Love my car! ???? Thank you! | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Big Mike Fishing

Would give 0 if possible ! Stay away from this dealership! Vehicle listed at $30,000 but when paper work was filled out it went up to almost $42k !! Haven't even had the truck for 2 weeks and I'm already having problems with the truck and it isn't driving having the run around about having someone contact me as well. | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Joey Glez

We set an appointment and drove 3 hours to see a car. When we got there, they told us someone else was test driving it and made us wait in an empty office for almost an hour with no updates. Only after we went to the main office to ask what was happening did they say the other people were already finalizing the deal. They basically | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Henry Mraz

Manny was wonderful, friendly and professional. He made our experience fun! Thank you Manny! | Read Full Review

3/13/2026 12:00:00 AM | Google

★★★★★ Kay B

Lots of extra fees that run the numbers up. I do appreciate how timely they were providing the numbers. After purchasing a vehicle elsewhere, I realized how fast they could give me the info I needed. Fernando was the salesman. He told me he would text me updates regarding pricing for cars and I never received a text. So, communicatio | Read Full Review

3/13/2026 12:00:00 AM | Google

★★★★★ Dave

Fernando provided excellent service from start to finish. | Read Full Review

3/11/2026 12:00:00 AM | Google

★★★★★ Serenity Barrios

juan was an amazing salesperson, got me into the car i wanted & did everything in his power to help me. he was so real. i’d send people to him EVERYTIME. | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Cesar Colon

juan was great helped me when i really needed it got me into my dream car and im very happy on how he does business great guy great salesperson | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Sydney Kutz

This place is a scam. Lets start with how they try to charge you $6,000 more than the listed price with taxes and fees. Then they want to question how you get your money, and they're unsatisfied when you tell them you work for a living. And to top it all off, they try to push financing at you instead of paying cash so they can make m | Read Full Review

3/9/2026 12:00:00 AM | Google

★★★★★ James Harris

Alex was very great when dealing with the needs of my car and service! | Read Full Review

3/8/2026 12:00:00 AM | Google

★★★★★ Emanuel Perez

Juan was the best!! Very patient | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Maurizio Turrini

It was an extremely good experience, congratulation fantastic job. Coming from the nightmare that I had to go through when I purchased this vehicle in this location, I was terrified, but Alex made it great. | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Fauzia Shah

Had a great experience at the Napleton dealership. Professional service provided by all from sales finances to management, who made the entire process very easy and pleasant. | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Victor Sola

Zion the seller of de dealership work with me and sis to gets new cars, understand the economy situation we are going through thanks ?? | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Veronica Colon Perez

Trabajaron con mi crédito hasta conseguirme un financiamiento. Claudio nos trato con excelente cuidado y trato. Siempre que necesite un carro nuevo lo solicitaré. Number 1 | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Magda Perez

Claudia.su servicio fue excelente, que eso es perfecto cuando quieras comprar un carro pregunta por el | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Nora Solares

Claudio Carrera fue muy amable y eficiente y Bruno fue muy atento y eficiente Gracias | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Osvaldo Martínez

Magnifica atención de Claudio Carrera, muy profesional y atento. | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Chrissy Malukiewicz

I don’t typically write negative reviews, but my experience at Napleton VW of Orlando was so egregious I felt compelled to warn others. We went in prepared, having accounted for the advertised price plus standard fees (dealer, doc, tax, and title). However, the reality was a masterclass in transparency issues: Ghost Fees: Once we sa | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Maureen Hoffman

Norelis was amazing and very professional. We had a small snafu and she was quick to remedy the situation. I will ask for her in future visits. | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Allison Price

Abdrielle Rosario (AB) helped us purchase our first SUV and made the entire experience amazing from start to finish. He was knowledgeable, patient, and went above and beyond to make sure everything went smoothly. Bossum also helped us and was fantastic to work with. We couldn’t be happier with our experience or our new 2022 VW Tiguan | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Kathi Garrett

Juan Acosta was extremely helpful and took the time to explain every part of the car buying process and the benefits of the different options. We never felt rushed, and he patiently answered all of our questions. I highly recommend Juan to anyone looking to purchase a vehicle. | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Rick Fowler

I highly recommend Napleton Volkswagen in Orlando, FL. Their Service Department, particularly Roger Phipps, is efficient and friendly. | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Robin Cohen

Napleton's VW has been my go-to VW dealer in Orlando for almost 20 years! Our salesman Juan Acosta was a pleasure to deal with. The dealership was very busy, it was the end of the month, but he took care of us, didn't rush us and took the time to go the extra yards necessary to make our deal happen!! Thanks Juan, I love my new Tig | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Juan Aviles

Manny and Omar did an amazing job helping me purchase my Ford F150 | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Mo B

Thank you Juan Acosta for helping us to get two great cars ! Friendly , helpful, resourceful. Will buy from him again without hesitation See you for the next trade in My family and I would also like to thank Omar Suph (Finance Manager) for Saving the day . Last but not least i appreciated the most is the quick reaction received as | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Bouchra Aouad

Thank you Juan Acosta for helping us to get two great cars ! Friendly , helpful, resourceful. Will buy from him again without hesitation See you for the next trade in My family and I would also like to thank Omar Suph (Finance Manager) for Saving the day . Last but not least i appreciated the most is the quick reaction received as | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Nicholas Calandra

My mother returned her lease 12/10/25, in perfect condition with under 20k miles on it. Once we told the salesman at the dealership we weren't interested in another vehicle, he started assisting other guests. We waited, signed the odometer form, and they said you are all good. No paperwork, no nothing. We get a letter today saying sh | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Chris Young

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3/1/2026 12:00:00 AM | Google

★★★★★ Laura Gonzalez

A.B. was so helpful, supportive, and patient with us! He answered all of our questions and it was a very thorough and detailed process. I am so happy with my new purchase! Thank you A.B. for everything. I am extremely happy! | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Jonathan Gribbins

My sales person was Kevin. Truly a great sales person. Very nice and helpful. He is a hard worker and the world needs more people like him. I am very happy with my service | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ chassity mendez

Manny was awesome | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Jordan Ram

Manny was great! | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ M zemorah

Manny is the best! Ask for Manny as your salesperson when you arrive. | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ trae brown (DaWaif)

Abdrille was very helpful from start to finish and helped me get exactly what I was looking for! | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ enhoe gonzalez

Alex, was very attentive and respectful, and he answered all my questions. Plus, he speaks Spanish. Thank you! | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Faye Afrasiabi

Roger was very professional and super nice. My interaction with him was super clear and pleasant after the service was done. He came to me and asked to follow him to the counter and once I finish the checkout, he walked me to the car. He made me feel very special as a customer with Volkswagen and. I am grateful that I received servic | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Abdrielle

All the way from Alex in the Service Department, to Jose in the Parts Department, to Kevin on the Sales staff, the Napleton team has always treated me very well! | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Angel Rodriguez

A.B was very kind and thorough in the process! He helped me to get my new vehicle. Would recommend him to anyone looking for a car!! | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ SalvanSieer

Manny was great. Overall, pretty easy. | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ David Peters

If I could give zero stars I would this place is a damn joke and their communication skills suck and thier customer service sucks as well and they will pull yo-yo financing on you as well. I had my car a month then they tell me the bank rejected the loan we want the car back and then said they are still willing to work with me that w | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Chad Atchley

I had a very disappointing and frustrating experience with this dealership, and it ultimately led me to walk away from the purchase. The vehicle was advertised online for $15,900, plus tax, title, a $199 doc fee, and $999 dealer fee. Because I’m not local to the dealership, I spent two days trying to get an out the door price via pho | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Bojan Parlov

Recently went to look at a used vehicle. Prices online are lucrative and a good way to get customers through the door. Website does not disclose Recon fee of $1600 on used vehicles plus nearly 2-3k in protective package fees, which by the way are a gimmick. Nevertheless, I had a trade with about $5600 in equity. The taxes on the use | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Justin Ram

Manny was great customer service/sales rep | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Beverly Egan

I am giving it a one star because it won’t give an option for less than. My car is still under warranty and this situation happened at Napleton in Sanford but felt I needed to post here also. My navigation has not worked since August 2025. They keep referring me to Car Net and I have called over 10 times sitting on the phone for over | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Meg

Unfortunately all of the reviews about the fees are correct, decided to try myself despite reading the reviews and sure enough $4,000 tacked on as “tax and fees” as their “best price” stay far away | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Bridgit Watson

A.B. did an awesome job, he has a great personality and people skills. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Renata Toledo

Nós compramos o carro com o Juan, excelente atendimento. O carro é ótimo com um bom valor. Recomendo muito | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Patty

Had the best experience at Napleton’s Volkswagen walked in just to inquire about a vehicle and thanks to Fernando Rios was able to walk out with a new car…thank you Fernando for all of your help today | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Sandi Reed Burns

Claudio was patient and answered all our questions. It was a tough long day but he stuck with us and got the deal done that we needed and wanted | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Pamela Cardona Ramirez

Excellent experience with Fernando! Everything was great smooth, fast, and stress free. Highly recommend! | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Kate Rivera

I’ve owned multiple VWs and this is always been my go to VW dealer. The service department practically knows me by name and Alex C. always goes out of his way to take care of me. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Telicha Hills

My experience with Manny Reinat at Napleton's Volkswagen of Orlando was the best experience ever... he's very professional, knowledgeable and really cared about me as a customer and for that I am truly grateful to have had him as my Consultant...I will definitely recommend people to Napleton's Volkswagen of Orlando. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Logan Mackenzie

Sorry for the late review! This was my first time trading in a vehicle and Juan made the experience as easy and enjoyable as it could be! I’m in love with my new car, thank you Juan!! | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Reggie Morris

The sale went pretty smoothly and faster than most places. Great customer service here. The service department is top notch. I’ll advise. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Rachel Thombs

I would have left one star, but I'm leaving two because I truly do love the vehicle I have bought from the dealership. However, I need to educate possible buyers about my experience, so that way they can make an informed decision before buying at this big name dealership. My husband and I bought our car here 2 and a half weeks ago. I | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Amitoj Singh

Fernando helped get a 2024 jetta!! Thank u again | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Scott Harrison

Came here to get a used beetle for my daughter. After some initial misunderstandings regarding the price, napleton reached out to me and sold me the beetle for a reasonable sum, and they were very accommodating and patient through the process. Hope daughter likes it! | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Haze

Manny helped my girlfriend & I get our first car together! Manny is the guy you are looking for here at this dealership | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Abby Jordan

Manny was the best sales associate we have ever had. My boyfriend and I bought a car here & we will in Vermont! BUY YOUR CAR WITH MANNY ?? | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Ayana Kelley

Manny is AWESOME!!!.... The best experience EVER!!! I appreciate you... | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Kahari Kelley

Manny was amazing | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Grayson Seckington

I walked in to check out the new Golf Rs, and Claudio helped me get the exact car I wanted for the price I was expecting. He was able to secure me a car that was on transit in the color I wanted. Everyone I talked to was nice and helped me through every step of the process. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Jenn Sabater

Kevin at Napleton’s Volkswagen of Orlando was absolutely amazing. He made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and never pushy. We felt confident and taken care of every step of the way. Highly recommend Kevin if you’re looking for a great experience! | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ charlie day

Kevin was very helpful with buying the vehicle | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Cio Antonetti

Juan was amazing and very patient with us during our car buying journey. His customer service was great and made the experience painless!! Ask for Juan if you’re looking for the right car, he will make it work! | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Thomas Gmelig Meyling

Juan helped us getting in our new car. He was friendly and pleasant to work with and worked with us to find exactly what we needed. | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Andrew Fernandez

Fernando helped my wife find her dream car, very helpful! | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Heelside Edge

Huge shout out to Manny Reinat for an incredible experience. Professional, knowledgeable, and went the extra mile to get my son exactly what he wanted. The level of customer service here at Napleton VW Orlando is unmatched. Save yourself the headache and ask for Manny the salesman as soon as you enter the dealership. Special shout ou | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Ana Roble

Claudio y Juan tienen buen servicio al cliente muy buena a tension quede en cantada | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Lance Markus Opina

Manny was amazing and was honest throughout the car buying process. If you are looking to buy a car he’s your go to guy. Being a first time buyer, having a smooth experience was what I needed and was something made possible by Manny. | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Thomas Davis

Norelis Garcia is completely the professional . . . thorough, and capable. Norelis handled my appointment and service problem without flaw. Communicative and always professional she represented the dealership and VW perfectly. If or when you're in VW distress, call Norelis. She will get you back on the road pronto! | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Syed Mohammad Ali Shah

Great Service, quick and responsive. Thanks guys | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ Dj Henry

Juan was cool and accommodating thank you ! | Read Full Review

2/21/2026 12:00:00 AM | Google

★★★★★ Stella Ronald

Kevin Montalvo, our salesperson, was amazing! Definitely recommend! | Read Full Review

2/21/2026 12:00:00 AM | Google

★★★★★ Sky A

We had a genuinely positive experience working with Kevin at Volkswagen. He was knowledgeable, transparent, and never once made us feel pressured. What stood out most was how respectful he was of our budget. He took the time to understand our limitations and worked with us to stay within them, without pushing us toward something out | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Edwin Hurtado

Juan Acosta our salesperson was great !! | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Joe Charlie

Over President's Day weekend I came down to Florida to attend a sports clinic and visit a friend in the Orlando area. I had had my eye on a 2024 Tahoe Premiere that Napleton VW had on their used lot for a couple of months so while I was in town I stopped in after visiting my friend to go check out the truck. After a test drive with J | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Arline Summey (Ms. A)

So we want to say thank you to our salesman Fernando for being great at his job. When we first arrived, he was at the door, greeted us with a smile and held the door open for us. He remembered my husbands name from an inquiry he made earlier that day. He showed us the vehicle and was very knowledgeable. Even though we ended up pu | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ carlos benalcazar

I just finish purchasing a beautiful car from napleton VW and let me said something, the salesman Juan Acosta is very professional, excellent customer service he and his team went the extra mile to get me approved and he make sure that I was happy with my new ride, I'll definitely coming back for another car and if you want to shop f | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Chranda Waddell

Claudio and Fernando best salesman.Elva, thank you so much.We enjoy doing business with him. Love it thanks for all he did yes god good all the time he is a very good person and salesman.. | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ patty king

We drove 2 hours to this dealership for a specific car we found on the dealerships website and we are so happy we did. Fernando done an amazing job helping us secure our purchase. I highly recommend Fernando and this dealership. They went above and beyond for us. | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Bonnie Noone

Claudio Carrera was so very helpful with everything | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Blue Purple

Yo yall want a car go to A.B. at Napleton VW of Orlando Florida this guy hooked us up was extremely transparent throughout it the whole process and got my wife and I the car we wanted for our upcoming daughter soon to come check them out and you too will be rolling out in style with some new wheels! | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ PERCIVAL Spence

Claudio & Fernando They both did a wonderful job and was very informative very pleasant environment also.I would like thank them both for all of their work | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Jadelis Correa

I had an amazing experience working with AB at Napelton VW Orlando Fl , From the moment I walked in, he was professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process smooth and stress-free, answered all my questions, and never made me feel pressured. I truly appreciate his p | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Jeff H

Horrible customer service. When you call the dealership it goes to an 800 number and you speak to people that aren't even at the dealership to answer questions. After three attempts to reach out to someone at the dealership and multiple days I decided to give up and they lost my sale | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Arq Col

AB SOLD ME A CAR AND MADE THE ESPERIENCE VERY SIMPLE AND QUICK.hE PROVIDE ALL THE INFORMATION ABOUT THE VEHICLE AND DO NOT PRESS ME AND STRESS ME AT ALL.i WOULD ABSOLUTELY CAME BACK TO THE nAPLETON BECAUSE IN HAD SUCH A GREAT TIME.Shane work in all he can do to make me confortable in the prosess.Thank you Shane and Napleton. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Mayesha Ramirez

Manny is great a sales person and actually helped my boyfriend and I to get a new car. Thank you | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Michael Summers

Manny was very easy to work with, not pushy at all, listened to what we wanted and made that happen. I would recommend them over any other car dealerships that are out there. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Gabby Romero

Noreli is always ready to assist and is extremely knowledgeable. I have been a VW customer at this location since 2014 and highly recommended them! | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ MIchael Mason

Worked with AB to get a new VW. He handled everything from beginning to end. The whole team was fantastic. Highly recommend | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Jada G

Had such an amazing experience, super easy, super quick, Id definitely recommend going through Manny he made this effortless!! | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ P Love

Kevin our salesperson was amazing! He ensured that we had the best deal with our purchase. He was knowledgeable of the cars and provided information for us to make the best informed choice.His integrity was immediately on display from the time of our curiosity to the finalization of the purchase. My daughter and I traveled from Texas | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Tony O.

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2/13/2026 12:00:00 AM | Google

★★★★★ David Trowbridge

Tried to buy a tesla from here. Went from 31k for the price of the car to 39k out the door. I asked for the break down and they would not print it up or show it to me so I could look at it. I am not sure who buys cars here without looking at the breakdown before signing paperwork. Unbelievable. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Jian Kai Peng

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2/13/2026 12:00:00 AM | Google

★★★★★ fiza siddiqui

This dealership is a joke. As an out of state buyer I had called them a few times to put deposit on a QX80 they said something about out of state department will reach out and they will honor the price and by time they reached out they had increased the price quite significantly and would not honor the price. Save your time and take | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Pat Burt

STOP!!!BEWARE!! I left a review that was right, but they didn't like it, so I was told to take it down or else they wouldn't finish my grandsons financing. So I did and they finished. Zain, a sales manager is a blatant liar. He told us everything was fine, gave us vehicle and after 7 hours we finally left. We told him that no matter | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Aj Davis

Great, professional service. AB was very knowledgeable and down to earth which made the buying process more enjoyable. I highly recommend purchasing your next car here! | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Orlando Erivez

Claudio was very knowledgeable and very professional with the vehicles, highly recommended him. | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ juan henao

The sales person name KEVIN MONTALVO IS THE BEST on that dealer for the Volkswagen we bought two cars and was excellent to deal with him | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Charlie D.

Claudio was excellent! Great buying experience, no pressure on sales. I would recommend this dealership to a friend any day! | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ J Lei

Ask for Roger in service at Napleton he’s the best I recommend him for all your service needs | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Gabriel Jaime Ospina

Kevin Móntalo, excelente servicio y profesionalismo. El proceso con el fue muy fácil. Incluso compramos un segundo carro. | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Paul Feinberg

The best most friendly service writer I have ever felt with at any dealership. Roger is the reason I take my car to this dealership. Even when he was dealing with my difficult wife he treated her so nicely an kind. He took responsibility for his techs. Wouldn’t want to deal with anyone else. He is 100% the best! | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Coralyse Qiles Colón

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2/6/2026 12:00:00 AM | Google

★★★★★ ana beatriz henao gonzalez

Kevin is a very professional and great sales person he can sell anything he wants he has good customer service and very patient We decide to buy another car and again the sales person KEVIN MONTALVO is amazing sales person great customer service | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Sarah Bachmaier

We love Juan so much he did such a great job and made sure we knew everything there was to know. I would definitely recommend him. | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Beri

Claudio was very nice and helpful ???? | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Carol Savchuk

A.B Rosario was a great help!! Ask for him if you ever need any help!! | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Lindsey Houha

juan was great! he helped us get a better interest rate on our car and got our monthly payments within budget | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Lianet Hardy

I’m sharing my experience to help others make an informed decision. Shortly after purchasing my car, the check engine light turned on and the car began shaking within minutes of leaving the dealership. I contacted them immediately and was told the issue would be repaired; however, the problem was never resolved. Additionally, multi | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Placido Montero

BUYERS BE AWARE! I feel very disappointed and frustrated with the experience I recently had at this dealership. First, the bait and switch tactics used to lure you into getting in, is just crazy. The vehicle I bought was advertised online for $25k, but after all the fees( most of them junk fees) we ended up at $33k. I tried negot | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Taha Siddiqui

Terrible Terrible Terrible! I am an out of state buyer and I reached out to them several times that I am ready to make a deal over the phone and then I can fly down to drive the SUV off their lot. A week later they reach out to me after increasing the price by 4K and adding approx. 7K in taxes and fees. Asked them the numbers don't m | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Sydney Kutz

Fernando was fantastic! Definitely recommend buying a car from him! | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Jackson Ace

A.B was a great help, got me in a new car quickly and easy! | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Woodrow Graham

Hey Juan has been very helpful while delivering excellent customer service getting me to the price range I needed to move forward | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Lara

All the bad comments about this place are right. They love to play with your time and your money. They will add hidden fees that you didn’t ask for to the final price of the car and refuse to remove them even when you call multiple times. They will say “oh that’s included” when that’s another way of saying “oh that’s en extra fee”. T | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Christian Anthony

DILLON (SALES) & BRUNO (FINANCE MNGR) Horrible experience. Would not give me a quote no matter how many times i asked and they kept trying to lowball me for my trade in. Shady place, do not buy here. I spoke to Dillon when he called me this morning and asked me to come in and I responded sure give me a quote with what your offer is | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ EMMA L

No recomiendo este lugar, sinceramente el servicio post venta deja mucho que desear y prometen cosas que nunca cumplen. | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Andres Rodriguez

They lack transparency, they upsell you extended warranties even though they said they were going to to remove it, we bought a high end german car and started misfiring next day, they weren’t accountable and we had to take it to a third party mechanic, they only care about ripping you off by upselling you and selling defective cars | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Kathy Williams

Marcus did a great job helping us! He kept trying until we came up with a deal! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ A Z

Juan was a rock start!! Great service from start to finish!!! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Mary Ann Larriuz

Abdrielle Rosario me ayudo completamente en la compra de mi 2023 Kia Sportage EX! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Chantal Hidalgo

Juan was super helpful, got me that car I wanted super good price definitely recommended! Thank you Juan! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Kemuel Morales

Kenneth Saunders was not a pushy sales guy. He is super cool and genuine. He is very passionate and only wants the best for his clients. I wish there was more negotiation room for pricing but Kenneth was incredibly professional and down to earth. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ D exepert

Manny Was Excellent to work with. Got me approved!! Ask for Manny when you arrive. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jr P

Juan Acosta was great . He got us the deal wewanted | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Mike Gaither

Go out and hire three more Mannys!!! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jannette Diaz

A.B. Rosario is the best; he took his time to explain things to me, explored options, and was always positive and willing to help!!! We did it!! Thanks | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Ruben Piña

Excelente servicio en Napleton Volkswagen of Orlando. Mil gracias a AB Rosario por la buena vibra, la paciencia y por hacer todo el proceso súper fácil. ¡Así da gusto comprar carro! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Ninoshka García Brea

Many thanks to Claudio for his excellent service, transparency, and honesty. Very friendly with customers. I wish him every success and hope he gets more customers. Many blessings to him and his whole family, as well as the entire VW team. I recommend him 200%. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Mark Palmer

I just purchased a Hyundai Tucson at Napleton Orlando. It was an awesome experience both Fernando & Baseem were great, they made the car buying experience easy. I will be back for sure. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Brittany Smith

Best car experience ever! Love my new girl. Dyla was so helpful and kind and got me into the best new and safe car for my family and I. Thanks Dylan! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Luz Lopez

Abdrielle made buying a care relaxing and not anxiety inducing. The coffee was pretty good too | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ luis jose Gonzalez

Juan acosta excelente vendedor, mucha paciencia y nos ayudó hasta el final y logramos el objetivo gracias a él | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Eveline Cesar

Manny was great! Very friendly people and very professional. They were very helpful to me and got me exactly what I was looking for. Thank you so much Manny and the financing staff. Keep up the great job and be blessed. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Barry Speiser

Terrific dealership to deal with. Hannah is the best!!!! If you need a Volkswagen or quality used car, like I did, this is the dealer to go to !!!! It was worth my 2.5 hour drive to find this dealership! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jovy R

What an AWESOME experience we had with our salesman Juan, Bruno and the rest of the staff!! He made this process seamless! I would definitely recommend this dealership! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jim

Mark and Charlie did a great job selling us a 2025 Jetta. Highly recommend they were very honest and quick with their service. Thank you. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jaime Perez Contreras

Abdrielle He did a fantastic job helping look at two different cars in two separate locations. He answered all my question and informed me of everything I needed to know to make my purchase on my first Volkswagen. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Andy B

Thank you AB Rosario for help me get my car. He did a great job and nice service. Thank you again for your service. Andy | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Tricia Burruss

We had such a great experience working with Manny. He was incredibly personable, respectful, and easy to talk to, never pushy and always attentive to what we actually wanted. He made the entire process comfortable and stress-free, which says a lot when buying a car. Highly recommend! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jennifer Giordano

Dylan was great to work with! He is personable, professional, and was very knowledgeable about Volkswagen vehicles! He was able to answer our questions about the vehicle we were interested in looking at and test driving, and helped guide us through the purchasing process. We had been to other dealerships in the area over the last few | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Andrew P

Great service. Funny dealers. They treat you like family. Nori in Service, continues to keep me in the loop when I bring me car in for service. She looks down the line to my future service of my car. The Service department at Napleton VW has expanded its tools to send documents and videos to my phone while my car is in service. I can | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Virginia Ernst

Excellent service . The Best . Highly recommended . | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ daniela silva

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1/27/2026 12:00:00 AM | Google

★★★★★ Jonathon Palmer

Best service I ever had buying a car. AB is the man | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Michael Bakker

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1/27/2026 12:00:00 AM | Google

★★★★★ Frank Liu

The staff at this dealership were very helpful and professional. After working together, we were able to reach a price that both sides were happy with. Thanks again to Napleton’s! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Hector Dones

Excelente experiencia de compra. El vendedor fue muy profesional, claro y atento en todo el proceso. Respondió todas mis preguntas con honestidad y me hizo sentir cómodo desde el primer momento. Sin duda lo recomiendo. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Leena Eldridge

I purchased a Volkswagen from an out of town dealership and Alex at Napoleon’s Volkswagen Orlando didn’t hold that against me. The car had wheel locks but did not come with the key. Without the key, I could not rotate or remove the tires. Alex graciously removed the wheel locks without an appointment and without charge. Now thats w | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ James Loy

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1/27/2026 12:00:00 AM | Google

★★★★★ Sophia Eid

Manny is amazing. He went above and beyond. He went the extra mile for me and my Fiance. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jennifer Brown

Dylan was very knowledge and quick. Great experience. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Maria Alvarez

La experiencia ha sido magnífica en Napleton Orlando. El equipo de trabajo es muy profesional en especial nuestro vendedor Juan Acosta quien nos consiguió una muy buena oferta. Bruno también fue muy profesional y atento | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Wilfredo Horta

Claudio Carrera very good service and care | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Brandon Cruz

Abdrielle took care of me and treated me with respect and made the process of purchasing a car comfortable instead of stressful | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Leonardo Alves

Manny is a great vendor. Very polite and confident. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Indira Pinto

Excelente servicio, excelente acesor, paciencia para atender al cliente, da opciones de negocio recomiendo 100% a Juan Acosta | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Todd Blanch

Great place to buy a car, got a great deal, very friendly, would highly recommend (they made it easy). | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Hannah Musante

Alex in Service is always very helpful! My favorite dealership as an employee and a customer! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Quincy Richardson

Great experience with Jaun and Bruno! Make sure you check him out! Works to make it work! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jaime Roman

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1/27/2026 12:00:00 AM | Google

★★★★★ Tiffany Mercado

Juan was a miracle worker. He was great to work with. Super professional, helpful and made the car buying process so easy. I left in my new car feeling confident and like I got a great deal. Make sure you ask for Juan… you won’t be disappointed. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Paweena Treerattakool

AB Rosario delivered the excellent job during my car purchase at VW Napleton’s. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Brajjon Lowder

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1/27/2026 12:00:00 AM | Google

★★★★★ J Daniel Gonzalez

AB Rosario is a great sales person, he understood exactly what my wife and I were looking on our new car. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ malina boone

Abdrielle was amazing!! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Victoria Howard

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1/27/2026 12:00:00 AM | Google

★★★★★ zamarie arroyo

Excellent experience working my new Taos 2026 with Manny. Definitely recommend him to everyone looking for a new car. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ kiko cuevas

Being at Napleton Volkswagen was a great experience from the moment we walked in the doors. The VIP manager Gaby was incredibly welcoming and friendly. She was also very informative and showed great knowledge of the dealership. Joe the management team were incredible very friendly and kind. Looked for our best interest. Thank you Man | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Aaron Kohl

Claudio was fantastic to work with! The whole team at Napleton is professional. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jose Gonzalez

Great experience with Kevin he helped out a lot | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Carl Allgood

PERFECT | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Michael Carlo

Juan es un excelente ser humano y un gran vendedor gracias por su ayuda | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ moises castillo

Muy bien servicio Juan was an excellent salesperson he made the car buying experience really smooth. Was really caring and attentive thank you Juan. Hopefully I'll see you in Colombia. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Katherine Scarleth Vanegas

Ab Rosario I recently purchased a Volkswagen, and my experience with the salesperson was excellent. From the very beginning, they were professional, knowledgeable, and attentive to my needs. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Joe

A.b Rosario helped me get my new 2026 VW TIGUAN! He was amazing; ask for him!!! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Alyssa Peralta

Juan Acosta! Was the best really helped us out today thanks Juan! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Michy Zeno

El trato y atención demaciado agradable si nesecita un vehículo nuevo le recomiendo que busquen a Juan acosta es un ser maravilloso y atento a su cliente está con ustedes en todo momento gracias Juan acosta por tu atención tu tiempo y compresión. Nos fuimos con Dos vehículos ???????? | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Joshua Del Principe

Thank you, Kenny and the finance team provided a phenomenal experience! We all love the used Kia Telluride! I guess this is why my boss and neighbors bought from y'all! Keep up the good work, integrity goes a long way in this industry when you have your walls up already. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Kathy Velazquez

Excellent experience at Volkswagen! Juan provided exceptional customer service, answered all our questions, and made the car-buying process easy and pleasant. We’re very happy with our purchase and truly appreciate Juan’s dedication. Highly recommended! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Steven Jones

A.B. Rosario did a great job helping me out. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Stephanie Carrasquillo

Excelente Servicio me atendió Claudio Carrera | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Yanike Ramirez

We had an awesome experience in this dealership and Juan was awesome! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Patti Diaz

I recently purchased a used vehicle from Napleton VW. Charlie Cook in sales was great to work with as was Brando Camilo in finance. Buyer beware, the prices advertised online are very much a bait and switch. They tried to add $1500 for service work and service contracts that inflated the bottom line price over $4,000. I definitely w | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Juan Andres Gonzalez Briceño

Juan Acosta tuvo mucha paciencia y entendió | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Summer Stewart

This was a great car buying experience from the first contact. My salesperson Manny was knowledgeable and not pushy at all. Buy your next car at Napleton VW! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Luis Daniel Arroyo Cruz

Excellent customer service!! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jeremy Cruz

Servicio y ayuda excelente | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ A Google User

Gaby Cuevas & Hannah Musante went above and beyond to ensure my experience, from beginning to end, was a positive one. Thanks again guys! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Darrel Valsaint

I recently purchased a Tesla Dual Motor from Napleton's Volkswagen of Orlando, and I had an outstanding experience with my salesman, Dylan. He was professional, knowledgeable, and made the entire process smooth and enjoyable. I highly recommend Dylan and the team if you’re in the market! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Stephanie Ferris

Juan was great and helped make this process as seamless as possible. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Giampiero Guadagno

I have been trying for over a month to cancel my GAP and Protection Plan, and this dealership did absolutely nothing but stall, lie, and avoid responsibility. Every single time it was the same excuse: “We’ll email you,” “We’ll send the paperwork,” “Someone will contact you” — none of that ever happened. When they sell these add-ons, | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Marcie Pegg

Update for 01/22/26 Original one star review updated to four stars. The leadership of the service and sales departments reached out to us to offer to make the issue right. The door was successfully repaired under warranty and without any further issue. Than you to the service members that corrected the situation and helped resolve | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Sarah

Had an issue with the emblem on the trunk of my car not laying flat. Mentioned it to the service advisor who said it was covered under warranty. Rearranged my schedule to bring in the vehicle. Now I’m told the part isn’t covered, that the issue wasn’t due to a previous repair. So, I either pay for it or they’ll take the time to take | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Stephanie Barge

My initial experience was pretty decent, but he failed to follow through on his promise to provide a second key. That was literally the factor that made me decide to come back and sign and purchase the car. I have in text that he would buy the 2nd key for me out of his own money if I bought the car. I said he had a deal if he prov | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ James Mislang

My wife and I went to the dealership to look for a vehicle for our daughter. My wife had seen this 2017 Jeep Cherokee for a few months posted on their website. So we made an appointment, test drove it, and we ended up buying the vehicle. My wife asked all the great questions. Did you do an inspection? When was the last oil change? Ha | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Leyla Anglin

I just visited this dealership and was extremely disappointed with the experience. The prices advertised on their website are misleading; the actual asking prices were approximately $5,000 higher, and that was before additional fees. When I asked for clarification, I was told that the increase was to cover the dealership’s costs to p | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ C.E. Craig

Really disappointed. I was between a rock and a hard place… I had a car that I loved and was told that it had serious issues and I had a major trip to take. So I ended up buying a 2025 version of that car. Well, the newer version of this car is such a letdown. I was told my car was going to auction because of the condition. Well, I j | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Robert Siviter

Where do I begin . I found a used car on their website. Car listed at 20,000 dollars . It was a 2025 with roughly 6000 miles. On their website it shows additional fees like title , tax , etc and adding processing fees of 899., which would result in an 20% additional to asking price . I made a full off including fees which was 24000 d | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Valentina Vinestone

I made an appointment specifically to test-drive a newer 2025 VW with around 6k miles. When we arrived we had to wait for 30 min because they couldn’t find the car. Then they suddenly handed us keys— during test drive we realize they gave us a completely different vehicle: an older, previous-model car with over 60,000 miles!!!! No ex | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Samantha M Huerta

I have not had positive experiences here in the past, but my most recent visit was by far the worst. I brought my car in for an oil change and inspection and received a written online quote confirming the cost would be $69. Later, the technician messaged me stating the total was $149.99. When I asked about the discrepancy, instead of | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ JayLee

Worst of the worst. Never been to a dealership this bad that is out to get the most out of customers in the worst way. They said I was approved for 14% interest financing. While I was walking out they said the best they can do is 8.5%. On top of that they wanted to add an extra $5000 of add ons to the price they claimed was "mandator | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jose Negrete

I went to look at a 2019 Honda Accord Sport with 35k miles listed at $19,850, but it ended up being $29,000 out the door due to excessive fees and markups. The saleswoman claimed nothing was removable, but after I walked out of the sales office, she brought in the finance manager, who then said they could actually remove some of the | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Z Tay

Very interesting characters. The deal they offer you is never the deal they actually honor at the dealership. They use aggressive, almost stalking tactics to get you onto their lot and prevent you from going anywhere else. Once you press them on the details of the offer, you quickly realize they were not being truthful. The best str | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Molly Turnbach

If you find yourself car shopping, I highly recommend Mr. Niyi at Napleton's VW! He's amazing. He's very trustworthy and knows his stuff. My entire family asks for him! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Jenasis Fernandez

The team at Napleton’s Volkswagen of Orlando is AMAZING! Kevin, Joseph, and A.B helped me tremendously! They make the environment very comfortable for each and every person that comes in! Highly recommend working with Kevin or A.B if you are in the market for a vehicle! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Jose Cabrera

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12/27/2025 12:00:00 AM | Google

★★★★★ Swervo

Good experience manny was a great help definitely ask for him | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Manuel

Juan was Amazing my wife bought a car from him, from a to b he drove is through the proccess, buy from Juan | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Jacob Evans

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12/27/2025 12:00:00 AM | Google

★★★★★ Junior Rios

Exelente claudio | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Breshae Bebley

Kevon was incredibly helpful and kind while assisting my sister and me. He was very understanding and made us feel welcome from the moment we walked in until the moment we left. His patience, professionalism, and support made the entire process smooth and enjoyable. With Kevon’s help, I am now a new car owner. If you are a first-time | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Victor Garcia

Omar Suph y Fernando Rosario, excelentes personas y muy profesionales, agradecido con ellos. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Elizabeth Zamudio

Had AB Rosario. 10/10 ?? super helpful and communicative. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Eddie Gomez

My family has been buying cars from this dealership for over a decade and we have always been taken care of. Niyi Okunlola is very professional. He made the buying process smoth and easy. Management and finance made it possible for us to have a special Christmas. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Michelle Smith

AB Rosario was awesome. Very knowledgeable | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Michelle Salaz

I had been looking around at cars for a couple of weeks. And the entire staff at Napleton was great, especially my salesperson Manny. He was friendly, courteous, and made me feel very comfortable in my decision to buy a car. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Jaxon

Hey man got a great deal traded in my Tiguan thank you Fernando and BASEM | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Ethan Camps

Recently purchased a 2023 VW Tiguan from Abdrielle and it was a splendid experience! AB was able to handle any and all forms of questions or concerns honestly and efficiently! Very patient and understanding individual who helped me through the process to secure a good deal, as a first time buyer as well! The entire process ( out of A | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Makayla Fox

Ab was absolutely amazing! He went above and beyond to make sure we were 100% comfortable throughout the entire process. As a first-time car buyer, I was pretty nervous, but Ab made everything easy to understand and never made me feel rushed or pressured. He answered all our questions, explained every step clearly, and genuinely care | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Antonia Polo

Claudio muy excelente trabajo | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ DALY CABRERA

Excelente servicio | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Rafael Brito

My experience with Manny as a sales advisor was truly outstanding. He is very knowledgeable and patiently explains the buying process and made myself and my wife very comfortable throughout our time at Napleton Volkswagen. We love our vehicle and will look forward to a long relationship with Napleton and Manny in particular. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Ciarra Bonaventura

My overall experience with Kevin was great for my whole family He was patient and helpful . Kevin shows great knowledge and customer service. He is welcoming, and expresses clear, open communication. Thank you Kevin for making this process less transactional and more accommodating. My family will forever appreciate you and the Volksw | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Joseph Martinez

Thank you Juan for my new purchase! You made it quick and easy! Much appreciate | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Angelo RIvera

Claudio Carrera made my car-buying experience amazing! He was incredibly professional, knowledgeable, and helpful from start to finish. He truly focused on finding the right car for me, making the process stress-free and seamless. ?Highly recommend asking for Claudio at Napleton Volkswagen! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Ben Butler

Manny was super helpful and I’m so happy with my purchase | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Austin Rapier

My fiancée and I had a great experience when we were looking for a car for her. A.B was the right guy to help us and was very communicative and helpful with every question we had. He made us feel welcomed and comfortable! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Manuel Gonzale

A.B me ayuda completamente en el proceso! Se lo recomiendo a todos los que vengan a comprar un carro aquí! Hizo el proceso bien fácil! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ ZULLY ROXANA TAMAYO SALCEDO

Acabé de comprar un Tesla en Napleton, excelente atención con Juan, llegamos a un buen negocio, con detalles incluidos y con muy buen asesoría, muy recomendada el lugar. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Itsbullseye21 ._.

Happy with the vehicle I got from here and Claudio was extremely helpful and kind he showed me around the car and explained the whole process as we were going through it as a first time buyer he helped me alot | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ V Sexton

Just had a great experience purchasing a 2026 VW Tiguan from the Napleton Orlando dealership on Colonial Drive. Habiba and Juan worked hard on Christmas Eve to make my experience the best—and I don’t enjoy dealing with dealerships. If you’re looking for a new VW, ask for Habiba—she will not disappoint. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ edwin rojas

Great team especially Juan Acosta and his financial Manager that helped me with all the process. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Janko Garcia

Thanks to Fernando Rosario and Omar Suph for all their help in buying our new car. We are extremely grateful to both of them for everything. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Hedda Vélez

Manny was amazing. He helps me to get the car of my dreams. Thank you!!! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Rip Rice

Juan was amazing, so easy to work with, and so helpful! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Nina Martinez

Abdrielle was a great help to me and my boyfriend trying to find a car today! Great customer service, honest, and had our best interest in mind! Even stayed later to help us close the deal so we could leave same day with a car! Would 10/10 recommend him if you're shopping here for any kind of vehicle!!!! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Tonya M.

Niyi has always there when I needed him. Now im on my second vehicle from this dearlship and im very grateful for the service. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Seresa Cruz

Mr. Niyi help me purchase my jeep Willys. It was a pleasure and I would recommend you seek him out when you buy a car at Napleton! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Waymon Phillips

A.B was great! He helped me get my car quick and easy at just the price that I wanted! Asked for him if you ever need any help! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Gabriela Cuevas

100/10 Love my 2026 GLI! Shout out to Kevin for being an amazing and dedicated salesman and also the amazing managers that worked hard and helped me out! Def recommend purchasing a vehicle from here! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Hernan Rincon

I'm sharing my experience from a few days ago when I received a pay-off offer letter for my vehicle. I scheduled an appointment at Napleton, located at 12700 East Colonial. Everyone there treated me very well, especially Mr. Juan Acosta, who was very efficient and professional. He helped me in every way possible until I obtained the | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Karey Wilmott

Juan took the time to walk me through all the features of the car, answered every question clearly, and made sure I was comfortable with everything before I left the lot. The process was quick, and I felt genuinely taken care of the whole time. The pricing could have been a little better though. If you’re looking for a great salespe | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Kendra Williams

Ab Rosario was super kind and helpful. So happy with his service. Definitely the man to have you walk out the lot with a new car! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Angela Loaiza

Bought my model 3 from Juan Acosta, from start to bottom he answered all my questions and were able to Make a deal ask for Juan hes your guy! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Brianna B

I had a really great experience with Napleton! From start to finish, the process was smooth and efficient. I want to specifically thank Omar, Kevin, Joseph, and my salesman Steven for their excellent customer service. I arrived at the dealership already knowing exactly which vehicle I wanted, and Steven was extremely informative, pr | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ EF RM

Pretty good service incredible cars and thanks to Claudio Carreras | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Daniel Ings

Professional, knowledgeable, and helpful. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ kayla estep

Kenny was amazing right off the bat. He answered all my questions and took care of all of my concerns. I was in great hands and wouldn’t go to anyone else. Great attitude and honesty. Most amazing car purchasing experience ever | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ harrison zamudio

Our salesman, Fernando, was absolutely amazing from start to finish! Even when the numbers didn’t line up at first, Fernando and the management team truly went above and beyond—jumping through hoops to make sure my sister left happy and with a payment she was completely comfortable with. We couldn’t have asked for a better experience | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ BRITTANY D

Niyi was great!! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Daniel Mendoza

Amazing place, amazing customer service, Dylan is the best salesman, ask for Dylan when you come in! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ STEVE RIVETTE

Great experience! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Igdalia Cabrera

Kevin gracias por tus atenciones y tu paciencia con mi nuevo auto Tijuan eres el mejor vendedor en Orlando!!! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ ricardo mercado

Juan Acosta was our salesman at Napletons Orlando and he was great. He Guided us thru the process getting us the options and payment we were looking for. He was also very knowledgeable on the vehicles we tested and showing us the options available. Will definitely recommend him as a salesman. Thank you Juan!!! Love our new VW. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Ivan Cruz

My Sales Associate, Ab, was absolutely fantastic. He was knowledgeable, patient, low-pressure and truly listened to what I was looking for. I especially appreciated how he took the time to explain all the features and technology the car has to offer as well as show us in live time. The entire process, from the test drive, to talking | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Jackie Real

I couldn’t have asked for a better sales representative. From the moment I walked in, they made me feel welcomed and listened to exactly what I needed. They took the time to answer all my questions, explained every step clearly, and helped me find the perfect vehicle within my budget. Claudio Carrera was my sales Rep and his profess | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ GEDV03

Thanks for Niyi Okunlola | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Shalynn Murray

Juan was an excellent sales rep. Not only did he work with me to get me the car I wanted but he made the experience personal. The financing worked with my numbers and I’m so thankful for this first car buying experience. Will be recommending to anyone who is looking to buy! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Trent Scarboro

The moment I walked into the dealership, the staff were extremely friendly and welcoming. Manny sat down with me to go over the car I was interested in. He was fully prepared to help and very personable. He took the time to explain everything in detail. The entire experience was smooth and straightforward! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Lucy Miranda

Saw car advertised online, inquired and got immediate response. Drove 1.5 hours to dealership, and 4 hours later we were out the door. Got a great deal … Satisfied customer! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Joshua Parker

Adeniyi was amazing help today and set me up in a deal I’m actually happy making. He took the time to listen to my needs and help me meet them. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Carlos David

Very nice | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Meghan Donovan

Prepare to pay $7-$8k in bs fees | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Seth Williams

I wouldn't wish it on my worst enemy to buy a car from these people. They refuse to give out the door pricing over the phone and in person until you test drive the car. Then they will somehow tack on 10k to the original price with BS fees to try to scam you. What a waste of time. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Kurtis A

Extremely disappointing experience at Napleton’s Volkswagen of Orlando. I went in to look at a 2017 Mustang GT advertised at $23,000. After dealership fees and taxes, which I fully understand and expected, the price jumped to $32,000. The problem is that a large portion of that increase came from mandatory add-ons that I did not ask | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Steven Rolon

These people ran my credit and are still running it without my permission. I will be speaking with an attorney tomorrow about this | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Lamount Anglin

Very poor customer service and sadly, a very disappointing experience!! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Luca Pagliai

If you see a car listed online, expect it to be 50 percent more than what it is when you go in person and "talk numbers". A car online they have listed for 24k turns into 32k in person, one of the options being a $1200 screen protector for the touchscreen... and a "random market adjustment" that adds another grand, and no matter how | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Ryan Peters

Don’t even bother trying to buy a car here. Went to look at a car that was 26k and after all the add on dealer fees the out of door cost was 38k. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Noel Ramirez

Just walked in today December 21st 2025 and spent 17 minutes in the showroom and no one helped us. The receptionist was super busy texting. We have been VW owners for years and this was the worst experience. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Lex Sears

Just came from this place with my girlfriend. The only reason there are any good reviews are because people clearly coming in with money to spend. If you do not have an extra 6,000 to throw away this is not the place for you. The prices online are misleading. They try to charge you all these extra costs that consumers shouldn’t have | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Bryan Rosario

I made it clear from the very beginning that I would be using my own outside financing, and not once did anyone at this dealership mention that they don’t accept it. I test drove the car, sat down to talk numbers, and went back and forth with them — only for them to repeatedly push their own financing on me. After insisting multiple | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Salima Donovan

Snakey. Lied about price and fees to get you in the door then tell a different story when you get there. Waste of time. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Donna Montgomery

Niyi helped me with my new Tucson. He was very personable and worked hard to get me the car I wanted for the price I could afford. And he kept offering me all his snacks he had stashed in his drawer. Very sweet man. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Nima

Brought my car in for a quick appraisal and purchase it was smooth and professional. I look forward to coming back to work with them for my next purchase. Zain and Basem are the best, Steven….he was mid. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ timothy perry

Great experience would differently recommend coming here for any service or car purchases, Habiba helped me she was great. Will definitely be back for any future car purchases | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Robin Lacerenza

I recently had the pleasure of visiting Napleton Volkswagen for a service appointment, and I must commend the exceptional service provided by Norelis Garcia. From the moment I arrived, she greeted me with a warm smile and took the time to listen to my concerns regarding my vehicle. Norelis was not only knowledgeable about the servic | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ José Milton

Habiba was great today she helped me buy a new car and everything was smooth and amazing I highly recommend working with her thank you again great work I’m so happy with the service ???? | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Walter Chambers

Thank you Steven!!! for all the help!! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Frank Fazzari

Great experience Juan was excellent! Very professional. Brian the General sales manager worked with me and they gave me a great deal! Highly recommend this dealership! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Bivianna Rodden

Thank you AB, you were great throughout our experience in all this. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Errol McWhite

My wife and I recently worked with Juan A. at Napleton, and he made our first leasing experience absolutely exceptional. Early on Saturday morning he greeted us before we even opened the front door to the dealership. Now that's customer service!! We’ve always chosen to finance our vehicles in the past, so stepping into the world of l | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Diego Garcia

Claudio fue muy atento, muy recomendado! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Alexa Sanderson

Abdrielle was amazing he got me set up with a new car and was kinda and knowledgeable! I won’t go to anyone else! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Lance Clark

Juan did a fantastic job, he pulled out all stops to make sure I got the car I wanted, very nice and respectful as well as very honest. Standup guy. This VW dealership did everything in their power to make me feel comfortable and confident in what I was purchasing and getting myself into. Finance team also did a great job fighting fo | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Kathy Fordham

My service advisor, Norelis, has been wonderful and keeps me informed while I wait for my Atlas to be serviced. I've been taking my Atlas to Napleton's for the last few services and will keep bringing my car to this location. Norelis has been quick to respond both via text and email with estimates, follow up questions, etd. The deale | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Demarkcus Bowman

Great people and overall great experience especially coming out of my situation of playing college sports and not having much work and credit history. they truly worked hard and helped me get into my Dream car | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ T.J.

J.T. was awesome to work with. Truly, J.T. and the entire team at Napleton VW were outstanding. I had a great experience, recommend and will return as loyal customer for my third VW. Thanks! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Enrique Rosso

Claudio excelente servicio | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ halee pitzer

Juan was amazing at helping me get the exact car i wanted quick and easily!! my car was brand new to the lot he made sure everything was done same day so i could take it home and worked my financing out perfectly !! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Janira Garcia

This is my second time purchasing a car at Napleton’s Volkswagen of Orlando. My first car was purchased five years ago and I had a very good experience with the whole process. I decided to come back again and was treated with the same respect and kindness from the moment I came in until the time I left. Dylan was my sales person, he | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Claudia Mosqueda

Excelente atención la de Claudio!! Gracias por todo | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Austin Mikula

10/10 recommend buying from here! Ask for Eddie ! He will make the deal work for you! I got my dream jeep! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Antruwina Gray

Manny was excellent and I appreciate his help and knowledge. Thank you and highly recommended. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Dee Drimbea

Kenny was awesome | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Zach

Highly highly recommend this dealer Kenny got me right with my second car great deal and he was very professional and nice thank you napleton Orlando | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Jossuan Olmo

Juan acosta me atendió muy bien gracias por que salí contento con mi nuevo carro | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Thomas Heavner

Nice experience purchasing our 2025 Tiguan. Jonathon was very knowledgeable about the vehicle and we did not feel pressured during the negotiation process. I would recommend Napleton If in the market for a new vehicle | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Rory F.

Nice, smooth buying experience. Fernando and Omar made everything go efficiently and I was out the door in no time at all. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Patricia Maya

Niyi worked hard to get me the best deal. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Rafael

Claudio took care of me and provided premier customer service and hospitality. Highly recommend. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Melissa Villahermosa

Excelente atención y servicio al cliente, recomendados 100% | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Christopher Parente

Juan is a great sales agent! Right out the door he was ready to assist but was never "pushy". He exhibited a lot of patience with the sale process and even climbed into the 3rd row back seat from the back door so we could do a test drive. I would not have bought my car without him and his expertise. Ask for him, you can't go wrong! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Tracy Curley

Sent an inquiry about a used car and Juan responded to me right away I was able to come over and test drive the car which was immaculate and parked up from waiting for me. Didn’t even have to go inside just got right in and test drove a beautiful used Inifini FX37. Loved the car and Juan did not trap us there he got to our bottom lin | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Mike Juraev

Niyi thanks again | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Jordyn Moore

KENNY WAS AWESOME HELPED ME GET MY CAR !!! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Caleb Greer

Niyi was great! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Alexandra Ortiz

Our experience was amazing with AB Rosario! Highly recommended! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ jean raggins

kenny was great i have a new taos now thank you so much!!!! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Gerick leon

I had an outstanding experience at the dealership thanks to Jonathan. From the moment I walked in, he was friendly, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to understand what I was looking for and explained every option clearly without any pressure. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Adonis P

Kenny was a great help today with finding my future car, would highly recommend coming to napleton vw of Orlando. amazing service!!! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Jahaira Tirado

Great salesman great person with a whole a lor of energy | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Elliott Santiago

Eddie is incredibly professional and made the entire car purchase process incredibly comfortable. He’s straightforward and honest, and I highly recommend him. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Lauren Jernigan

Thank you Steven for your help! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Amelia Guerrero

A.B Rosario was very helpful in the purchase of my 2026 Tiguan! I would recommend him to everyone! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Rebecca Slight

Great experience!!! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Samuel Cruz

Great service, Johnathan Torres took really good care of me highly recommend | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Vanessa Rivera

Amazing people, and my salesman was awesome. Dylan got me into a car quickly. With a low credit score, he was able to get me approved with a decent down payment. Thank you Dylan! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Luis Padilla

Norelis is very, kind, courteous and knowledgeable. She will go above and beyond to get what you need, and explain the in and outs of the service to be done. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Daniel Quesada

Excellent customer service. Willingness to help. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Patti Suarez

Claudio was very attentive and thorough with the details of my new car. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ antwaun thomas

We had an amazing experience purchasing my car at Napleton's Volkswagen! AB Rosario was very friendly, professional and made the entire process smooth and stress-free. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Christopher Aikens

Just bought a sweet ride with the help of my sales associate Juan. My guy made the process smooth and I couldn’t be happier. Make sure you stop in and ask for Juan! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Morgan Ironwolf

Adeniyi is a wonderful sales associate. He is patient and professional. I appreciated his guidance and advice. He knows the product inside and out. Thank you for a wonderful experience. God bless. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Nope Not needed

Juan, did a great job not Only put me into a great car the night I took an Uber to the dealership but also took care of me the day after on some minor issues with used car! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Cstylez Blog

Manny was great with helping me throughout the whole process. Gave me what I asked for and worked his magic for my budget. Walked out with my dream car. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Donna S

Bad & disappointing experience. They think calling around to get someone into a car is doing them a favor & that’s it they did their job .All they care about is getting you into a vehicle & making their commotion. It’s not! Shame on Claudio the sales rep and Omar for selling me a 2024 Jeep grand Cherokee with 43 miles for over $24k | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Aileana Ross

Manny was amazing!! I came disappointed because the car I wanted was sold. I was not intending on looking at anything else but Manny turned my frown upside down and showed the most amazing spirit! He helped me find the perfect car for me!! Thank you for your time and patience with me. I definitely will be recommending people here to | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Luca Rosario

One of the best car dealers in Orlando! Thank you Fernando | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Gabriel Hall

Kenny, was Awesome! He had great customer service skills and was very friendly! 10/10 would recommend. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Niyi Okunlola

I really enjoyed my service experience at Napleton VW Orlando everyone was great Tiguan 2023. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Vinnie Mount

Claudio Carrera sales associate, did a great job in helping me get the vehicle I wanted at the best price! The follow up was exceptional and the whole staff at Napleton's were upfront and honest with me in everything. It's been awhile since I had a stress free experience purchasing a car and the Finance Manager, excellent guy with a | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ George Gomez

I had an amazing experience working with my service advisor. Norelis Garcia From the moment I arrived, they were professional, friendly, and incredibly knowledgeable. They took the time to clearly explain everything that needed to be done, gave honest recommendations, and kept me updated throughout the entire process. What I apprecia | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Douglas Hooker

Excellent selection and wonderful service. AB was a phenomenal sales rep | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Patricia Piaskowski

Atendimento excelente, foi pelo Cláudio!!! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Cameron

Felicia reached out from customer relations and cleared up all my concerns | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Megan Cruz

Kenny was great | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Jorge Felipe

Honestly, Habiba is the best! Such a kind, honest, and helpful person — she made the whole car-buying process super easy and enjoyable. If you’re looking for a car, go see Habiba! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Carlee Emmons

Thank you Steven for all the help | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Andrea Valle

This is my second vehicle purchased with Volkswagen, and once again, the experience was outstanding! Niyi O. was absolutely wonderful to work with — professional, knowledgeable, and genuinely caring throughout the entire process. He made everything smooth and stress-free, ensuring I felt confident and happy with my decision. The lev | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Yahe 2.01 Ramirez

Fernando amazing thanks | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ It'sss Jaii

THANK YOU! Steven! | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Robert Cushman

Kenny was great | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Edvaldo Freitas

Very good, 100% ?????? | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ bankkroll zayy

The salesman was so nice and did I great job I recommend manny | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Andrew S

Claudio was very helpful and professional. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Ron Finn

Just wanted to share my experience with Napoleon Volkswagen. I was looking at a 2018 Nissan rogue that was listed online at 9,678. I did the math with dealer fees and tax tag and title and it came out to around 12,050 After I test drove the vehicle there was a few things I didn't like about it but I figured that's what negotiations | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Haroon Azhar

Habiba is a nice and cooperative sales woman | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Carolin M

Update: After posting my review, the dealership reached out and took the time to address my concerns. I appreciate their effort in making things right and ensuring the issue was resolved. I would strongly advise anyone considering purchasing from this dealership to be cautious. The price of the vehicle was listed online at $9,000, b | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Khola Salam

update: I was reached out to by customer relations and was reimbursed for my drive which was greatly appreciated. After speaking to the staff it was cleared out as a big miscommunication and they apologized so I appreciate that as well. I came into this dealership because of all the positive reviews I saw on google. But I can assure | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ H

After being a customer in the past, my recent experience has been quite disappointing. The service department felt dismissive, and it took a lot of effort just to get answers to my questions. When I called to ask about estimates or diagnostic pricing, couldn't get any clear information on the specific things I asked. They also don't | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Brian Weidenbruch

When I leased my vehicle I left a 5 star review, but recently I wanted to buy a part for my car. The part number is 11A054411. When you look it up on parts.vw.com the MSRP is $200. When I went to the dealership to order this, they wanted $360!!! When I pointed out the disparity I was told by the very rude lady this was due to shippin | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Marc Layman

Advertised a vehicle online for $12,700 and then show me the final price of $19,000. That is the shadiest unethical thing I’ve ever seen. | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Jose Vera

Brought a 2009 VW beetle with problems of communication between the Code reader and the ABS module. ABS and brake light were on. The ABS module was just refurbished and tested with no errors or fault. They told me the there were no communication from the ABS module to their computer system. That the ABS module needs to be replaced at | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Jason MAGNU

This dealership doesn't let you use your own financing. So, We went ahead and applied through them online, and they did a hard credit pull - but refused to share the loan terms over the phone. Once we came in, the car price had mysteriously increased. So now they've hit our credit and changed the deal. The whole experience felt like | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ AMBER GITZKE

Beware of deceptive pricing practices I visited this dealership after seeing a car advertised online at a great price. But when I arrived, they added thousands of dollars on top of the listed price for “extras” that were never mentioned anywhere. When I brought it up, the salesman basically shrugged and said, “Well, that’s why it’s j | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Jon Strong

Honestly one of the worst buying experiences I have ever had at a car dealership. Any car you see online, add about $5,000-$9,000 to the sticker price. The manager said to me that they price their cars very aggressively online just to get people to come in. I have to fight for 9 HOURS just to get to the window price. Part of that mar | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Matt

Went to look at some GTIs, I already knew prices of everything going in with respect to their online prices and what other dealers locally charge, but the sales person assumed I was an idiot or something. The salesman then tries to up charge the GTI by over 7k. Then he misquotes me on a trade in. If you want a trustworthy sales exper | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Yudiel García

Be careful if you're thinking about buying a car from these people. They show one price online, and you go in trusting it. When you start running the numbers, there's no way they'll match, because they're adding what they call a "market adjustment" of $8,000 (haha). Then, they also want to charge you $1,300 for a screen protector. Be | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ John N

This dealership has very scammy practices. I inquired about a car that they confirmed was in stock. Drove 40 minutes and guess what, another bait and switch. The car in the picture was a 2024, the description was for a 2022. They said the picture was wrong, and guess what... 2 days later and the wrong picture is still up and they ar | Read Full Review

11/27/2025 12:00:00 AM | Google

★★★★★ Carl Lockhart

Felicia Cordova Customer Relations Manager for Napleton VW contacted me in reference to my concern about customer relations and service provided to me from Napleton VW Orlando. Her compassion and attention to detail has won me over and I will be more than happy to give Napleton my future business. If you have and issues at any Naplet | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Ana Chavez

Fernando was really helpful in helping me choose the right Taos model I ended up getting | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Kaitlyn Macdonald

I just bought a car and had Dylan as our salesperson and was amazing to work with! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Tooba Shah

I had a fantastic experience visiting this dealership. The staff were incredibly friendly, welcoming, and knowledgeable, truly a breath of fresh air! Although I haven’t made a final purchase yet, I felt no pressure and was treated with genuine care and respect. When I’m ready to buy, this will be the only place I’ll go. Highly recomm | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Danielle Borenstein

A.B Rosario is absolutely incredible! Made buying my new VW Golf GTI so easy and exciting! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Shaan Ware

great experience, very friendly staff, worked with AB Rosario on getting a new to me GTI. Very smooth experience and i’m very happy | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Annette Gibbons

My experience was wonderful. Norelis made sure I was kept in the loop any all times concerning my Volkswagon. I am forever grateful ?? Such an amazing experience. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Kelvin Fernandez

Abdrielle rosario | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Keith Aldridge

Habiba was amazing thank you helping me deliver the car today and the process was so easy that has been the easiest most smoothest process every thank you so much I highly recommend working with Habiba | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Willie Rivera

Excelente servicio con Kevin M. Se los recomiendo al 100%. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ joe capraro

Went with my son in law to find a car. Found the one he liked, went through the purchase process and drove it home. PS. This is after going to three other dealers. Well done Napleton. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Lori C

AB was awesome! He answered all my questions and took the time to explain everything. You will not be disappointed with AB by your side. The dealership was great. No hassles very easy to work with. Very smooth transaction and quick transaction. No complaints here only praise. Go and see AB at Napelton VW East Orlando trust me it’s wo | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Steven Garrison

Thanks you Steven from all the help!!!! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Victor M

Niyi, Omar, and Claudio are very friendly and helpful sale staffs. We got our first Volkswagen in 2019 and my son just purchased his car from them today. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Gilian Hernandez

A.B Rosario me ayudó con mi compra el día de hoy 10/18/25 muy atento y muy buen servicio,el trabajo duro para que me pudiera llevar el carro que yo quería.lo recomiendo 10/10 | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Carmen Candelario

Easy purchase & Manny was a great salesperson | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Cole Bigham

Thank you Steven for all your help! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Talha Hasan

Great time, great service, and very quick. They got everything done when I needed to. Habiba showed me the specs and the details of everything and got everything set up in the snap of a finger. Great dealership | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Michael Salas

Niyi was a great help with the whole process, sat with us throughout the entire purchase process. 10/10 recommend | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Susan McDermott

We worked with Darrien Dickson and he was super helpful with the whole purchasing process. Excellent customer service!! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ jesus alejandro

Claudio was amazing really helpful and nice person, never felt pressure with him and I’m really happy with his service | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Misty Knight

Hannah has been absolutely wonderful. She is quick to respond to phone calls and addresses all my questions and concerns promptly. She is friendly and I truly believe she cares about her customers. Thank you Hannah for all that you do to make buying a car easy and stress free. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Yuki Reyes

Habiba is the best of the best?? | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Tanbir Basan

Very good person , very good seller the best Volkswagen napleton | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Emma Stark

stuff was very nice and welcoming! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Alexandria Kenney

I had a great experience working with AB. He was extremely helpful, polite, and very thorough throughout the entire process. He took the time to answer all of my questions and made sure I understood everything clearly. AB made the car-buying experience smooth and stress-free, and I truly appreciated his professionalism and patience. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Briana Knight

Jonathan was our consultant and was amazing! He made everything smooth and seamless with no games during the financing process! Thank you, Jonathan! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Oleysmaris Cortez

I had an excellent experience with Claudio. From the first moment I loved his attention and the way he took the time to explain everything to me clearly. He answered each of my questions with a lot of patience and professionalism, showing me the different options available and helping me understand which was the best for me. I reall | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ John Angelo Reyes

Habiba is the best | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Richard Rodriguez

I absolutely experience the best buying process ever working 9 to 9 on the phones does not allow me to call or be on the phone so Juan text me he did all his best to get back to me on everything related to the vehicle. He made the buying process easy in 3 days we completed the deal and now only top notch service he dropped if off at | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Steven Spencer

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10/27/2025 12:00:00 AM | Google

★★★★★ Cruz Rock

Thank you Steven for all the help!! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Crystal Stark

Super awesome experience!!! Great dealership | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Keeping up with me- Dr.prince

Darrien Fast reliable service!! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Jo Addison

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10/27/2025 12:00:00 AM | Google

★★★★★ Jose

AB was very patient, kind, and helpful with my purchase. He was upfront with information pertaining to my purchase with no hassle. I would recommend this dealership to anyone looking for a new or used vehicle. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Michael Diiorio

Next time you go to Napleton Volkswagen on East colonial you gotta check out. Manny very personable lives in the neighborhood and will try his best to hook you up. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Eryanna Estell

I purchased a 2023 Tiguan from this dealership today with AB! He was absolutely wonderful - was very patient with me and informative, and really went above in beyond in securing a a financing deal that worked for me. I did NOT feel pushed around or pressured with anything which made this whole process much more pleasant. Omar, the fi | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ sarabeth

They have a great atmosphere of workers!! loved it here such a wide variety.! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ David Szymanski

Nori Garcia was awesome. Great customer service. Keep me informed throughout the service process. Explained every step of my services in great detail. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Pat Ann Gangasingh

Everytime we go to VW of Orlando, we make sure that Norelis is there before we go because she is the best service advisor and we love her honesty in letting us know what's going on with our vehicles and she makes sure that we are happy after service and we truly appreciate her. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Ethan Montalvo

Best dealership I have ever been they helped me so much all thanks to Omar, Claudio and Bryan. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Maria Herrera

Niyi sold me my Blazer excellent customer service. Thanks | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Erin Pinera

Nori was a great help during service. She goes above and beyond! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Jennah Hughes

Recently I had such a headache with my car issues. Bringing it to the dealership was my last desire but handing my keys over to Norii Thomas was easy. She assured me they would take care of me and when the diagnosis was done, she was real with me about what was necessary to take care of now verse what I could wait on. She was compass | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Jazmyne Norwood

A.B was our salesman and he was super great at showing us all our options. Him and his team was able to get us a great deal! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Shaira Bonilla

My family and I left with 3 vehicles in the course of 2 days. Manny was THE BEST, super helpful and extremely patient with us. Everyone was super friendly, 5 out of 5 ?? | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Pattern Screamer

Needed a new vehicle and got assistance from J.J. He kept things simple and helpful in getting the vehicle that I was looking for. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ C Brady

What a pleasure it was to buy a vehicle from Napleton. I’ve bought tons of cars from dealerships new and used. Pretty early on I know what kind of dealership I’m dealing with, good or bad. Napleton is a good one. They really put the effort in to securing a deal with me. If you’re in the market for a vehicle and these guys have it, I’ | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ John Ortiz

Love my car thanks Manny | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Nick Merritt

JJ was incredibly helpful in finding the perfect vehicle for us and was very thorough in explaining all of the car features to ensure we got everything we wanted. There was no unnecessary added pressure, which translated to a great experience for my wife and I. I would recommend doing business with this dealer, very professional expe | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Greg Grzempa

An issue developed with a door lock actuator on my 2012 Passat. I gave Nori a call to explain what was going on with the vehicle and to schedule service. Nori took care of the rest. From scheduling the service to delivering the vehicle back to me after the service was completed in the same condition I dropped it off in (very clean). | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Luis Guevara

My brother bought a car here and we had the pleasure of working with Manny thanks for looking out for him I was impressed with the customer service and easy going atmosphere! Go look for manny | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Felix Cotto

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10/27/2025 12:00:00 AM | Google

★★★★★ Ashlyn Reed

This review is specifically for Kristin Furse in accounting. She was incredible for assisting in retrieving my vehicle's title and with expedited shipping to me after I have moved out of state. She worked very quickly and efficiently and I cannot say thank you enough! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Vanessa Roman

Excellence service. Kevin M help to get my vehicle. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Kathy Rodriguez

Great customer service thank you Felicia after 2 days trying to get finance on the phone or anyone at this store Ms. Felicia picked up and took care of me immediately and then followed up the next day to make sure I was good. Thank you | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Jennifer Tarrant

Dylan was amazing to work with very helpful with getting the best deal. If you are looking for someone not to pushy and he is the guy for you! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Alexandre Miguel

Juan is a very nice salesperson that helped us with 2 purchases. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Michael Borenstein

Super easy experience. Nice people. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Rebecca Shelton

???????????? (wish I could give more than 5!) I can’t say enough great things about Kevin Montalvo. From the very first moment, he was welcoming, knowledgeable, and genuinely listened to what I was looking for. He answered every single one of my questions with patience and honesty and not once did I feel pressured to make a decision | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Derrick Newsome

A.B was the best. Super helpful and got us exactly what we wanted. Thanks for your help and if anyone needs a great sales man. Ask for A.B | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Megan Ingalls

Edit: The customer relations manager Felicia reached out to me, and she was really helpful. Apparently the person who sold me my car is no longer there. She also assured me that in the future they should be able to get any parts needed to service my vehicle in advance. Because I feel like most of my concerns are being addressed, I'm | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Brian R. Smith

Poor and unprofessional experience with them. They offer one price to get you in the door, and then raise that price significantly once you show interest in purchasing a car. I have never experienced anything like this before, and would steer clear of them for purchasing vehicles... | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Sci Cheetah

We went in today to get a used minivan. It was less than 100k miles, 2019 Dodge Grand Caravan. It was listed on both Carfax as well as their own website for $9012, but when we went to talk about final numbers, the manager decided to increase the price to $14,500 and wouldn't budge from there. Very unprofessional, will not return. | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Jagjeet

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10/27/2025 12:00:00 AM | Google

★★★★★ Joe Wien

BEWARE OF SHADY PRACTICES!! FIVE stars for the sales person Habiba!! ONE star for the dealership’s gimmicks. I bought a 2022 Audi e-tron with 27k miles. However, buyer beware of all the thousands they’ll add on in things you’ll likely never need or use. Just a tip to save you A LOT of money: they will add on additional services/fees | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ John Cox

Make sure not to believe a word that comes out of their lying mouths. They will sell you an upgraded service plan when you buy a new vehicle but leave very important details out. I paid the upgrade because it gave me my "first 4 oil changes for free plus my first set of brakes." The part they make sure to leave out is the expiration | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Courtney Haefner

Claudio Carrera was an excellent salesperson. He was incredibly helpful, respectful, and made the entire car-buying process smooth and stress-free. I highly recommend him to anyone looking to purchase a vehicle. You’ll be in great hands! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ joe ochoa

Habiba was amazing, she was very professional and had great patience. She answered our questions and she knew about the vehicle we were interested in. I would send family and friends to her for their vehicle purchase. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Jerm Inator

Incredible experience. The entire team treated me like family. I highly recommend making your next vehicle purchase with Napleton. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Sammy Figueroa

Excellent attention and service | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Taylor Vieira

Dylan Lemma was great ! Made the process very easy and he was super helpful | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Nyla Lemore

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9/27/2025 12:00:00 AM | Google

★★★★★ Farida Amin

Habiba was really amazing to work with! She was so patient, kind, and really made sure we found the perfect car. She explained everything clearly and made the process stress-free. Highly recommend her if you’re looking for someone who truly cares about their customers. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ George Mavrantzas

Manny was easy to work with and transparent through the entire process. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Affiliate Ethan

HABIBA WAS AMAZING SHE GOT ME A GREAT DEAL ON A CAR!!! Telling my family to come here and buy more cars! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Aaron Isaac

Niyi, my sales representative, gave excellent customer service. I flew in from out of town and everything was ready for me once I arrived at the dealership. Niyi was personable, courteous and showed a level of professionalism that made me feel comfortable throughout the entire process. I would definitely revisit this dealership for m | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Bella Spencer

Fantastic experience at Napleton Volkswagen of Orlando! Fernando was professional, friendly, and made the process simple and stress-free. He helped me get approved and drive away in my dream car. Highly recommend this dealership! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Marie Noujaim

Thank you Marcus and Dennis for making our car buying experience a great one especially after I changed my mind the last minute and decided on buying another car after all paperwork was done and Marcus had to drive far to get us the car we want. Everyone was amazingly nice and made us feel comfortable. Thanks again | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Maxxhaul Trailer

Make sure to ask for Fernando, the manager Bryan and Zain were great! He got my uncle the best deal for his Tesla!! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Christiam.6

I recently visited napleton's volkswagen of orlando, and I was thoroughly impressed with my experience. Dylan took the time to show me a wide variety of vehicles, he was patient and helpful. His knowledge of the cars was outstanding, and he explained the features and benefits of each one. He made the entire process enjoyable and stre | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Pedro Leon

Fernando went above and beyond to make sure I walked out with a new car at the payment I was looking for. Really professional and made sure all my questions were answered. I would highly recommend to going to VW Napleton if you’re looking for a new car. Thank you Fernando and your finance manager for working with me ! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Johnny Boyy

Recently purchased a 2021 Dodge Durango R/T AWD from Napletons Volkswagen of Orlando. Prior to this, my wife and I had a terrible experience at another dealership in Sanford trying to purchase a vehicle listed on their website. Thanks to Habiba and her team at this location, they were all very understanding with the situation and di | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Quincy

Habiba helped me out and was very friendly and easy to speak to | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Michael King

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9/27/2025 12:00:00 AM | Google

★★★★★ Peyton Adams

Recommend this dealership. If you go, request Manuel. He’s the best | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Shawn O'Connell

Jonathan (JJ) was fantastic! Very easy to work with and great communication. We also spoke with the manager who was very easy to talk to as well | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Daniel Davis

I had an amazing experience at this dealership, Dylan was super helpful and made the process a thousand times easier. Not only did he reassure that he’s doing everything he can to make the deal happen. He went out of his way to keep me informed on what was happening with the banks. I would highly recommend coming to this dealership. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Brenda Camacho

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9/27/2025 12:00:00 AM | Google

★★★★★ Diamond Accardi

Georgio was very helpful for us buying our car. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Stormee Fowler

I had the pleasure of working with Fernando, my sales advisor at Napleton Volkswagen Orlando, and I cannot recommend him enough! From the very first interaction, Fernando was professional, knowledgeable, and genuinely focused on making sure I had the best experience possible! ?? | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Elaine Sweeney

A.B. and Dylan were both so helpful, patient and kind. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Scott Dittmar

We drove from Pinellas county to drive a car we saw on line. A little stressful to drive there unsure about the car or the process. Thankfully we met Dylan. He was very easy to talk to and hit it off great. He was friendly and very helpful. It was much appreciated! Definitely worth the drive! Thank you! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Miguel Castanon

My experience with Roger has always been outstanding. His customer service is unmatched—professional, attentive, and respectful every time. What truly sets him apart is not only the quality of his service but also his character. Roger is a true gentleman, and it shows in the way he treats his clients. Highly recommend! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ chris laPella

I wanted to leave this review so everyone can see what an amazing experience I had purchasing a vehicle from the guys at Napleton's Volkswagen. To start, i walked in not intending to buy the car (Tesla, not a VW) that day. The sales rep Fernando was chill and easy to talk to and didn't put any pressure or BS sales on me to buy the ca | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ David Stanley

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9/27/2025 12:00:00 AM | Google

★★★★★ Brady

AB helped me out tremendously with getting a new car ! I highly recommend this dealership ! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Ashley Verdu

Dylan Lemma was amazing! Super helpful, honest, and made the process easy. Best car buying experience I’ve had, definitely ask for him! He knows what he’s talking about for sure. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Maria Esther Rosa Padín

Gracias Steven!!! 100% recomendado. Great service, very knowlegable even thou it was not the dealer's flagship vehicle. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Xavier Del Gatto

Niyi was great! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Ildefonso Collazo

Adeniyi Okunlola great customer service & answer all my questions, very happy with his help purchasing a car | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ K C

Adeniyi help me with my new Cadillac. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Greg Sanchez

I had an excellent experience at Napleton’s Volkswagen of Orlando. The whole dealership felt professional and welcoming from the moment I arrived. The cars were well presented, and everything was organized, which made browsing easy. What really impressed me was the level of attention I received once I started seriously looking at a | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Dirceu Tognoli

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9/27/2025 12:00:00 AM | Google

★★★★★ Kayla Tranter

Reggie was amazing! Such a great guy. Got us exactly what we were looking for with a great deal | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Nelson Brothers

Thank you Steven for all the help! Love my 2023 VW Golf GTI. Definitely will come back. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Eli Mendez

Fernando was awesome! Super helpful and patient. He made the whole process easy to trade in my car to get into a Tesla. Definitely recommend asking for him if you’re at the dealership! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Gmb Seba

My experience was world class!! Shoutout Fernando and Joe | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ James B

Fernando made sure to do his absolute best to secure me a tesla. Even though my credit was trash i made decent money and he worked super hard to get me approved | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Fabrice Saint-hilaire

Claudio was a good sale person , and easy to talk with | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Angela A.

Adeniyi Okunlola was a pleasure to work with buying my Jeep today! He was friendly and knowledgeable, and I appreciated his and the manager's efforts to get the deal done and get me on my way in a timely manner. The final stop with the gentleman in Finance was also a pleasant and efficient experience, and the young woman who took | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Tiffani Sander

Dylan was a great salesman and made the process pleasant and easy! Best car buying experience ever! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Lisa Dittmar

Dylan was great to deal with !! Very helpful! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Angelique H

Manny was amazing help today with helping me and my purchase with my VW!! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Valentina Trujillo

We recently purchased a used car from here and we were helped by the lovely salesperson, Habiba. She was so extremely kind throughout the entire process and was truly an angel while we navigated our purchase. I 100% recommend her when coming here as she’ll be there for you every step of the way!! Thank you again, Habiba!! We are so h | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Jady Hodge

Was able to get my son his first car with the help of Dylan, great kid. Really got a future ahead of him. He knew what he was talking about and he’s about my son’s age so my son felt really related to. Great guy great service. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Khloe Rosario

I was searching around from dealer to dealer and couldn’t get approved. I found Fernando on Facebook and he helped me out to get my dream car!!!!!! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Leslie Brown

Jonathan Torres has been wonderful on both deals we’ve done here. He worked with us to get the best deal possible. Very patient and caring regarding our needs and wants. Extremely satisfied and will return! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Lizet Alvear

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9/27/2025 12:00:00 AM | Google

★★★★★ Yoonsung Jung

I recently purchased my car at Napleton’s Volkswagen of Orlando, and the experience was excellent from start to finish. Fernando was incredibly helpful throughout the buying process. He explained everything clearly, answered all my questions with patience, and made sure I felt comfortable with every step. His professionalism and fri | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Alex Candanedo

Habiba was amazing! We walked out the dealership w the R LINE TIGUAN... Straight out of the dealership display floor. Thank you Napleton, and Habiba...???? | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Natasha Love-rose

Adeniyl was the best sales representative | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ kimberly Edwards

Habiba did amazing when helping me and my hubby buying our car | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Rad_Pack Jen (Jen)

Very superb customer service and empolyees. Jonathan “JJ” and Gabby are superb employees. Amazing service I’ve had yet. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Desi Hightower

Wonderfully professional and friendly. I wholeheartedly recommend you come see Manny. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ dylan schneider

Dylan at Napleton’s Volkswagen of Orlando was incredible to work with. He really took the time to explain every detail about the cars I was looking at, breaking down the differences between models and trims in a way that actually made sense. He was super patient, answered all my questions, and never made me feel rushed or pressured. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ jimmy borgella

Niyi sold me my tesla thank you so much | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Ray Gigantino

I typically don’t write a lot of reviews but I did just want to take a moment to say that I had a phenomenal experience with Dylan Lemma, he was very helpful, knowledgeable and kind. Was able to help me get a nice car that I can actually afford in this dang economy. A+ experience and would recommend to a friend | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ luz martinez

Abdrielle Rosario nos ayuda completamente con la compra de nuestra 2023 Lexus RX350 | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Benjamin Jones

Norelis provided fantastic service. She is very customer oriented. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Intuitive Amanda

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9/27/2025 12:00:00 AM | Google

★★★★★ Paul Choez

We had such a great experience with Habiba who helped us with our purchase. She was super knowledgeable and so courteous. She made our experience so great and we felt right at home. We hope to come back again soon for our next purchase! Thank you again for being a part of our new journey with our new wheels! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ David Williams

I had an amazing experience working with Dylan at Napleton’s Volkswagen of Orlando. From start to finish, he was professional, knowledgeable, and genuinely cared about finding me the right car. He took the time to answer all my questions without ever making me feel pressured, and he went above and beyond to make the process smooth an | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Pedro Joppert Lima

Amazing they helped me out with everything I needed it was sensacional huge shout out to Fernando which was the person that helped me out they most he was kind gentle and answered all my questions thank you fernando???? | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Santiago Quesada

Gracias Steven por la ayuda!!! Amo mi Alda Romeo Giulia! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Matthew Holcomb

Niyi does an absolutely fantastic job and is a pleasure to work with. Niyi is knowledgeable and helpful. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Rockkout red

Claudio was a great salesman. One of the best I have ever spoken too, I would advice anyone looking for a car without worrying about shady business, Claudio is your man ! | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Brenda Vazquez

Habiba was amazing, she’s kind till her time to listen what type of car we want and nailed it. I love my new car! TYSM | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Kevin Morales

Wow, Jonathan de verdad que muchísimas gracias por tu excelente servicio. Desde que entramos por el dealer nos hiciste sentir como en casa. Sin duda alguna uno de los mejores, sino el mejor vendedor que hemos conocido en la industria automotriz en Orlando Florida. Si buscan, transparencia, honestidad y seguridad tienen que consultar | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Santos Meléndez

I recently had a wonderful experience at Napleton’s Volkswagen, and I really want to give a shout-out to Fernando, our salesperson. He was not only super friendly and approachable, but he also took the time to present us with all the options in a really clear way. He made the entire buying process easy and stress-free. What really s | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Catherine Peterson

Adeniyi and Basem swiftly and smoothly handled the lease return of our Taos and the lease of our new Tiguan. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Harry Kim

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9/27/2025 12:00:00 AM | Google

★★★★★ Colin Anderson

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9/27/2025 12:00:00 AM | Google

★★★★★ David S

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9/27/2025 12:00:00 AM | Google

★★★★★ Ver Sace

I apply A few days ago for a Tesla Long Range i Did everything online i did the application i texted with the sales person Eddie Everythings Was Fine Until The Guy Started Ghosting Me And Told Me They Sold The black Tesla i applied for then he told they wouldn’t approved me i had to find a co signer i did find one but Eddie Never rep | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Sha Sha

Not impressed with their service lately. We used to receive emails with a full assessment of everything which we no longer receive. Now they don’t even put air in tires. My light just came on and I was just at the dealership. Wondering what they even did. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Benjamin Walsh

Pulled some very shady moves and screwed me over bad, they tried to put words in my mouth and say I told them I made 7k a month and that’s how they got the numbers to go down enough for me to buy it but then turned around and jacked the price up 300$ past what I originally agreed to and it’s been rough making payments, I wouldn’t tru | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Ghost 120mm

STAY FARAWAY FROM THE SERVICE CENTER!!!! You will be overcharged HEAVILY, and deceived!! The quote I was given did not match the parts and labor breakdown, by more than $1K. If you are unfortunate enough to go to this shop, PLEASE ask for the parts and labor breakdown, and get a second opinion. There are better options in the area. | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Jessica Seale

Need to get better at pretending like they care… Recently moved to the US from UK last year and was aware it would be difficult to get a car on finance due to no credit history etc. Waited until my score was great and I’d been here a year to attempt anything. After previous having a bad experience with another cheaper car, I felt li | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Jessica Hunt

I JUST RECEIVED 5 LETTERS FROM 5 DIFFERENT CREDIT COMPANIES SHOWING A MAJOR DING TO MY CREDIT SAYING I APPLIED FOR A 2021 TESLA MODEL 3 WHEN I INQUIRED ABOUT A 2020 NISSAN MAXIMA FOR $14.9K AND NAPLETON RAN MY CREDIT FOR A $30,000 TESLA THAT I DIDN’T EVEN WANT. AND IT WAS THEIR EMPLOYEE OF THE MONTH WHO I SPOKE TOO. WHEN I GOT THERE | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ selina gray

Terrible Experienceat Napleton VW east colonial drive. We feel so defeated and disrespected! A 2003 BMW advertised on their website for $2,222. I made an appointment 5pm and was told yes it is here. I spoke with Eddie, nice guy, and I tested drove the car. Then when time to pay I was told $6500, WHAT! A 2003 BMW with almost 260 | Read Full Review

9/27/2025 12:00:00 AM | Google

★★★★★ Roxanne Krafchick

Bryan was very professional and helpful! Great experience overal! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Cooper Hagan

Jonathan was fantastic with helping get the car we wanted as well as fighting for us in getting to the price point we wanted | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Rasheda Jones

Dylan was an amazing sales rep.. very knowledgeable and pleasant. We walked in and out with a new car on the same day. I recommend coming to him if u are looking to get a new car. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Dillan Montenegro

A.B and Zain did an amazing job! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Darien S

Dylan Best sales rep ask for Dylan DYLAN ONLY | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ quenyonna taylor

Eddie was really helpful with my trade in purchase today , I'd definitely recommend working with him in the future! Thank you Eddie :) | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Walter

Claudio was very good. Very helpful, and a pleasure to deal with. Basen was also excellent to work with. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ areiol holt

Eddie was my salesman! When I say everything he promised me he made it HAPPEN….I RECOMMEND HIM ON ANY SALE ASK FOR EDDIE ???? | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Holly Clark

Reggie was extremely patient and honest about my best options, and made the process of turning in my lease and buying a new car painless. I went in with a list of my “needs/wants” and he made it happen! I highly recommend going to see him if you’re looking at leasing/buying a car. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Rolando Armien

Niyi and Steven were great!! Always a pleasure to do business with Napleton Volkswagen of Orlando. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Richard Medeiros

Manny Reinat is one of the seller and he did a awesome job !!! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Briana Q

We just purchased a vehicle from Niyi, he was super friendly, attentive and very thorough into the whole process. 10/10 recommend to come here and buy a vehicle! Amazing experience! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Luis Riestra

AB Rosario was very kind, understanding and helpful. He did an amazing job getting us into the car we wanted. Top notch service. Come to him, you won't regret it. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ eddie dhaiti

Manny did a great job, thx for helping me get my dream car | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Juris Pou Cora

?????????? Jonathan was absolutely amazing to work with! He was super patient, knowledgeable, and really took the time to listen to what I was looking for. He made the whole experience comfortable and stress-free. I would definitely recommend Jonathan to anyone looking for a salesperson who genuinely cares and goes the extra mile! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ sal santamaria

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8/27/2025 12:00:00 AM | Google

★★★★★ Sarah Lawson

Very great!! Purchased a new car and all was well! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Darrell Edmond

Claudio was Amazing service throughout the entire process. We’re definitely coming back to buy our next car here. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Zachary DeFazio

Offered me the most for my trade-in than anyone else in town and sold me a car for way below Kelley Blue Book value!! Probably the best experience buying a car I’ve ever had I recommend to anyone looking to sell their car traded in a purchase a car to come here… ask for**** Dylan Lemma ***** he was very professional, knowledgeable, a | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Jennifer Vanderwarker

Reggie was amazing and the whole experience was great!! Very good customer service | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Demetrius James

I already knew the car I wanted before I arrived, and Fernando had it ready for a test drive as soon as I walked in. He handled the paperwork efficiently and answered all my questions, making the whole process quick and straightforward. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Yaser P

Regie was great and helped us with our purchase as much as possible. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Luis Betancourt

Great service experience. Thanks to Carlos,you did a great job again second car. Made me feel like home. Thanks again. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Bailey

Fernando was absolutely amazing and was able to get me pushed through with excellent service and dedication! Thank you so much. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Sylvia Vicchiullo

Love my Tesla model 3 thanks STEVEN!!! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Christopher Norton

Great experience and Alex was a pro, made my time there feel like nothing | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Edwin Moye

Manny, at Napleton Volkswagen was extremely helpful. He was able to get me into the vehicle I really wanted. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ xavierdaplug 1

Thank you for the help Reggie amazing jobs good customer service amazing. Unfortunately I did not get a car but he help Me got the best he can. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Hunter McCallister

Amazing service here, loved working with Reggie and if I ever need another vehicle, I’ll be going straight to him! Not pushy and I felt like he genuinely cared about what was right for me. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ DSP

Very satisfied with the purchase of my car, salesman Jonathan is an excellent professional, I recommend it to everyone. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Jorge De Armas

Went in to buy a car and we were surprised at how smooth it went. Habiba was super helpful and knowledgeable. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Beth Rowlands

Bought a used car from this dealership. Niyi was great to work with. We were very happy with the process and would recommend to others! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Avery Miller

I visited the dealership on Friday, July 25, 2025, and looked at a few vehicles. The 2022 Hyundai Palisade really stood out to me—it’s a stunning car and drives beautifully. Kevin Montalvo assisted us that day and let us take it for a test drive. He was incredibly kind, not pushy at all, and made the experience comfortable. At the t | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Michael Whissel

Roger Phipps, Service Advisor, is a consummate professional and a nice guy. I respect him, and I like working with him. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ George Eve

So glad we were helped by Manny. He was the best help. Found us our perfect car and got us the best possible rate available. Very informative and kind man. Thank you! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Kii Kii

????? 5/5 – Amazing First-Time Buyer Experience with Jonathan (JJ) As a first-time car buyer, I couldn’t have asked for a better experience. Jonathan (JJ) was VERY helpful from start to finish. He kept a positive attitude the entire time—always smiling and making sure we were well taken care of. He thoroughly explained all the paper | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Talisa S.

Great dealership with great staff! Definitely recommend! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ LAUME OSEI BONSU

Eddie was terrific. He made the whole process relaxing and easy for me. The Management, finance department and everyone was very welcoming and they made the car buying experience so amazing. Thank you Napleton's Volkswagen of Orlando. You're the best! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ William Luis

Manny was great! He was very transparent and to the point. Did not hassle or be pushy as most salesmen. Would highly recommend him. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Amber Jenks

Reggie McCarthy was fantastic! He helped us get our van. He was straight forward and answered all our questions. The entire team was extremely friendly and helpful. From answering our call, setting up an appointment, to financing, a great team! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ jibril hammond

Fernando was awesome! Super personable, friendly and made my car buying experience easy! Very straightforward and I’d recommend him to anybody looking for their new vehicle! Extremely knowledgeable and attentive! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Brandon

My experience was with Manny. It was my first car buying experience and he made it comfortable and smooth. It was nothing short of a pleasant time, I didn't feel any pressure. It was like I was talking to a cousin or an uncle really. The staff were very polite and engaging, the facility looks wonderfully kept. The paperwork and tech | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Janice Gonzalez

Great service | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Life with Damon

JJ and his staff were outstanding! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ R'Sheed Watson

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8/27/2025 12:00:00 AM | Google

★★★★★ Adara McClain

AB. Rosario was really nice, and very helpful. I knew what I wanted to get and what I could afford and didnt try to sway me to something different. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Valentina Porras

Fernando and Bryan were awesome!!! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ NameisLacking

Super easy process, everyone was helpful and I got a great deal. Happy with my car. Ask for Dylan | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ marcos figueroa

Thank you Steven for all the help!! Love my GTI… | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Koray Simsek

I had an excellent experience leasing our car at this Napleton. Niyi went above and beyond to find the car that we were looking for. He made sure that we were presented with different options to consider. Basem was very diligent and helpful with the paperwork. All in all, this dealer has great people trying to serve their customers i | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ jovontae thompson

Thanks for helping me and my fiancé On are vehicle Claudio we are deeply in love with the new cars. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Kelly Hagan

JJ (Johnathon) was AMAZIING!!! He not only guided us on finding the right car but making sure that I was left with a monthly payment that was doable for me. He guided us through the selling process in the best possible way and made sure that as a single mom I was making the best choice for me and my family. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ jazmine latson

JJ was very helpful, trustful, & reliable. I recommend him to anyone buying a car. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Phylicia Burdgess

Manny was wonderful and made our experience purchasing our used vehicle a breeze | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Jon Beale

Habiba is energetic, and shows a lot of enthusiasm and appreciation for the product. She's very take charge and will do her best to make you the best deal possible | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ brian scalabrine

Came in today and bought the nicest bmw 330i Fernando was a lot of help, and made the whole process go seamless. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Sharee Porter

I kept calling and getting transferred around and even got hung up on. Finally I gotta call from Felicia who sent me the warranty information I needed. She called me on her day off to make sure I was taken care of! Epitome of customer service. She needs a a raise promotion something!! This would have easily been a 1 star review!! Tha | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Sarah Alexander

Reggie was so knowledgeable, friendly, and accommodating. He didnt try to hide any creative fees. He was honest about what we were paying for. I highly recommend going to see him. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Dallas Carter

Fernando and Bryan worked hard to get the bank to agree to a price and monthly payment within my range | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Juan Hernandez

AB was amazing customer service, 100% recommend working with him! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Iris Panyukova

Claudio was amazing, he worked his magic and he got us our car at a great price. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Pamela C

?????????? Fernando was fantastic to work with! He was professional, knowledgeable, and kept me updated every step of the way. I really appreciated how smooth and stress free he made everything. If you’re looking for someone you can trust to handle a car sale, I highly recommend Fernando! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Main

Highly recommend this place. We almost didn't come back but Kevin Montalvo, (sales associate) worked to get everything in place for us. Completely above and beyond customer service. If we could give more than 5 stars to Kevin he'd get a solid 3000. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Hamish

Claudio was awesome | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ William & Ej Leclair-Young

Amazing service, detailed and assistive with any and every question! Habiba is the best… bring her your wants and she’ll make it happen! Offer number two already in the works… | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Tianxingjian Ding

Amazing service Habiba was great she helped me with getting a new car today she made everything smooth and easy she even drove me back and forth to my bank to get the money she has been very helpful and very nice I highly recommend to go buy your next car from Habiba she is the best sales person Everrr Thank you so much for this love | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Sam

I had an outstanding experience thanks to the incredible team at this dealership! Claudio my salesperson, was professional, knowledgeable, and genuinely cared about finding the perfect fit for me. He made the entire process smooth and enjoyable from start to finish. Joe and Bryan the manager, was equally impressive. He ensured every | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Lida Morales

I just moved to Orlando, and this has been my first great experience!! I received excellent and memorable service! I must share it with you because it was the best experience at a Volkswagen dealership I've ever had. I've been renting Volkswagens for some time now. The service has been wonderful, personalized, fast, and efficient. Al | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Nicole Chronister

AB, Joe, and Zain helped me out! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Alicia

I came in on a family recommendation and wasn’t disappointed! Kevin Montalvo was helpful and patient, answering questions or researching them as I asked. He worked with me to get the monthly payment I was looking for on a well-maintained used vehicle. Thanks! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ jaylen

Jonathan made the car buying process easy and stress-free. He was very helpful, and really listened to what we needed and wanted.I did not feel pressured and ended up with a great deal on a car I love. Highly recommend working with him! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Omar Suph

Great service great experience the best dealer ever Thank you for the great service My sales person AB C D Rosario | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Rose Plus 3

I had a good experience at Napleton Manny assisted through the process was simple to speak with and not pushy which is great when your making a big purchase the process was so quick I was originally there for a tesla and left with a beautiful Mercedes Thank you manny for all the information and the finance person was very thoughtful | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Janice Starling

Habeeba was very kind and amazing. Very friendly and understanding. I recommend her to anyone who wants to buy a car. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Alexa Cornell

We had a wonderful experience with AB Rosario! The moment we pulled up, he came right out and opened the door for us, which made such a great first impression. He was extremely nice, very knowledgeable, and took the time to answer all of our questions without ever being pushy. AB provided excellent customer service and made the whole | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Jeniffer Gonzalez

Una experiencia genial con el señorito Abdrielle! Hizo todo lo posible para conseguir el carrito de mis sueños. El se ASEGURA darte esa experiencia V I P ! Lo recomiendo 100% | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Louise Marie Navarro

Claudio was very helpful and friendly to me and my partner keep doing the good work.?? | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Austin Abraham

Claudio was very helpful and friendly throughout the entire process. They were able to get me to a number I felt comfortable with in the end. The only thing I wish, and this can be said for all dealerships really, is I wish it was a more expedient process. It took about 5 hours from arrival time to us leaving. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Christina Vicchiullo

Steven thank you for all the help!! Love the experience!!! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Julian Martinez

Niyi Okunlola was incredibly helpful when I came in today to lease a new car. He made the entire process smooth and stress-free, and helped me get into a new VW Jetta at the exact price I was looking for. I really appreciated his honesty, patience, and attention to detail. Highly recommend working with him! | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Randy Skirvin

Every Visit to Napleton VW Service is Quick and Thorough .. Fantastic Customer Service Area with Coffee, Snacks and a Variety of Beverages are vended … You can even be shuttled off the lot to nearby Stores and Restaurants. My Favorite Service Advisor is Norelis Garcia .. She is definitely there for All Your VW Needs. You Need to Exp | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Emilio Bogado

Niyi help me with mu car | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ kyle livingstone

Customer service was great I couldn’t get ahold of anyone at the dealer and I’ve been trying to by this Tiguan I saw online. Unfortunately it was sold literally on a he way and ViP manager Hannah reached out to me to let me know perfect timing right anyway she was very nice and let me know if a vehicle comes in that meet my needs she | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Lauren Jackson

AB Rosario helped me with a used vehicle. Felt the service was great and I got a fair price. Would recommend asking for AB at this dealership. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Dj Humphrys

After seeing a car online on their website I drove the almost 1 hour to see the car in person even made an appointment. The car was listed at 17k. When I arrived they said they couldn’t find my appointment- no problem I’ll wait for someone to be available. Then they said the car wasn’t located there it was in the sanford location. I | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Jessica King

Unfortunately, I have to change my review while A.B. was a great salesmen…the dealership customer service has proven less than great. We were told they would mail the registration since we were transferring a tag….it has been 6 weeks and have not received it..I called and was hung up on twice…then was told the manager was “busy” when | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Ricky Gibson

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8/27/2025 12:00:00 AM | Google

★★★★★ Challa Satya

Great service. But watch out for mark ups. There are a lot of marks ups with these guys. I tried to remove the paint protection and Screen protection which costs a total of $1850 extra but the dealer ship wont budge. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Keely Haverland

Walked in ready to purchase a vehicle. I felt very unimportant and was passed off to second sales person. Inventory was low on new vehicles. Ended up going to a different dealership in Winter Park and had a much better experience. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ K&G TAYLOR

To begin, our sales representative, Eddie, was very kind and pleasant to work with. However, there was a clear lack of knowledge when it came to understanding the actual buyout amount of the vehicle. Additionally, I had a very disappointing experience dealing with one of the finance team members, Basem. He was extremely unresponsive | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Blake Weller

I had a shady experience, trying to buy a car online. The final price ended up being 20% more than what was advertised online, which ended up being a waste of my time. They had the taxes wrong and tried to tell me a 4% difference in taxes was worth $100 when in reality it was more like $1500. Maybe just bad at math??? | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Sheena Ray

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8/27/2025 12:00:00 AM | Google

★★★★★ Vishal Bholanath

Sold me a car with loose lug nuts on both front wheels,wife drove the car with my daughter in it for a week and found the lugs finger tight. Take caution buying used cars from this dealership. Tried to add a service charge for rotors even though the car had old rotors. Deceitful employees hidden behind politeness. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Jay Harris

On July 2/25 ap approximately 2 pm I contacted the dealership as they had 2022 White Jeep wrangler with 19,647 miles on it. I had to make multiple calls to the dealership as they cut me off a couple of times. I was then placed with a salesperson who said he would get me some information and call me back in 5 minutes. An hour later I | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Riley Kersten

I got my first VW from this dealership back in 2022 and had it 4 years before my jetta was totaled in an accident that wasn’t my fault. After coming back to this location years later to try to find a new car I was very disappointed from how it’s turned out to be. I’ve heard horrible things from people in the area and didn’t choose to | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Andrii Dyvnych

? Very disappointing experience I contacted the Volkswagen dealership in advance about a specific car. I even spoke with a manager, explained that I live 120 miles away, and asked them to hold the car since I was ready to buy it the same day. She confirmed the car would wait for me and set an appointment. During my drive, I was runn | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ John K

Extremely Disappointed – Waste of Time and Poor Customer Service I had a terrible experience with Napleton's Volkswagen of Orlando. I drove 120 miles (2.5 hours each way) after speaking with two different representatives to confirm the car I was interested in was in good condition. I even scheduled an appointment to see it. When I | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Tracey Jordan

Reggie helped me seal the deal & take a car off the lot, good service! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Sean Sorace

AB was great, helped me get the car I wanted for the price I wanted! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Erick Boness

Dylan is an awesome salesman, very knowledgeable about the products and a talented person. I really appreciate and strongly recommend him. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Gordon Edison

Service Norelis it's a great service advisor, she kept us informed about the repairs of the car and gave us another car to use while my car was repaired, she was always friendly and knowledgeable about the information I got from the car repairs. Thank you Norelis. excellent | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Allison McIntyre

Reggie was great! He was personable and really helped me through the process quickly and easily. Very happy with my car! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Jessica Bozeman

Had a great experience with the sales staff, definitely recommend them if you are looking for the best prices. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ L. Gilbertson

Dylan is the best! We came in to see the new ID Buzz, and it did not disappoint. Dylan is very knowledgeable and enthusiastic about the product. We had a great test ride. The Buzz will definitely be our next vehicle. Thanks. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Alala Melanson

This was my first time buying a car in my life, he was very patient and nice! Everything went smoothly and he was helpful! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Catherine Chastain

My husband and I had a great experience working with Jonathan. He was quick to assist, very helpful throughout the process, and made everything feel easy and straightforward. I especially appreciated that he weren’t too pushy—just knowledgeable and respectful of our needs. Highly recommend! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Daisy Rivera

Thank you Steven for all the help!!!???????????? | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Julius Alexander

Great service amazing customer service | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Jamel General

Eddie is the DUDE there he helps you see!!!! Great customer service by far | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Christian Mestanza

AB was a good salesmen. Helped me out over 3 days. Very attentive and made me feel comfortable. Showed me every car I wanted to look at and made the process very smooth. I would 100% recommend him to anyone looking for a car! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Carlos Nieves

Just bought my lease out and Kevin Montalvo was excellent. Made the whole lease buy out experience like if it was nothing and easy! Thank you kevin for the professionalism and courtesy | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Janet Levitt

The best dealership in Orlando, go there if you want great service and great prices on cars | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Brianna Coleman

I just purchased a 2025 Volkswagen Jetta and traded in my 2017 Jetta, and I couldn’t be happier with the entire experience. Eddie made everything smooth, easy, and stress-free from the moment I walked in. He was knowledgeable, professional, and genuinely cared about helping me find the perfect car. Eddie took the time to explain eve | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Samantha Cox

Claudio was the best! He was so helpful and made the process of buying so easy. We would recommend him 100%! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Gina Youssef

I had a great experience, Gaby’s personality was great! Loved the vibes that were given off. Definitely a great place to go car shopping!! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Dustin Archer

Regi, was great! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Parker Summers

Niyi was super friendly and helped me out a lot. Definitely recommend him to anyone coming in! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Alexa Smith

Great experience buying out my lease. Reggie McCarthy assisted us, he did great and was very informative and attentive. The financial manager was nice and informative about everything. All the employees at this location are always super nice and sweet. Thank you for everything! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Chelsea Netzer

I just wanted to take a moment to recognize Abdrielle for his outstanding service. He went above and beyond to help me get into my new 2024 Volkswagen Tiguan, even staying late to make sure everything was perfect. He was incredibly kind, patient, and made the whole experience smooth and stress-free. It’s rare to meet someone who genu | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Soli Sun

AB Rosario was awesome! The process of buying a new car was smooth and simple thanks to him. He also somehow managed to show me the perfect car and I left with a better deal than expected. Like many, I dislike sales pitches, but I didn’t feel like I was being sold to. Truly recommend him! Also the music at the dealership was great, i | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Lora grin

Niyi help me with my second Atlas. Great experience. Niyi is really good ?? | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Bailey Howard

JJ and Joe were easy to work with and willing to compromise to make a mutually beneficial deal | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Suzanne Amlaiky

Jonathan Torres was our sales consultant and was phenomenal. Friendly, professional, and positive experience all around. Understood our needs and met them. Thank you for a great experience. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ gene wat

although I didn’t buy a car customer service was great they really went above and beyond to try and accommodate my needs. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Jonathan Cox

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7/27/2025 12:00:00 AM | Google

★★★★★ Sydni Pugh

I think I was Kevin’s easiest customer today ?? And this was the quickest and most seamless car buying process I’ve ever experienced. All my family’s questions were answered and I had the best time test driving. We just moved into the neighborhood and I’m glad to help a business so close to me ?? | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Jeff Biava

I had a great experience with Niyi Okunlola at Napleton VW. He was professional, courteous, and transparent throughout the entire process. Highly recommend! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Nicole DeBourg

Claudio and the team at Napleton VW in Orlando were great! Claudio was knowledgeable, responsive and a pleasure to work with. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Celesty Luna

Steven was extremely helpful and efficient. Had a great experience. Very happy with my purchase. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Stefan

Roger is exceptional- great service, customer focused, very friendly and to the point solving your problem. 5-star service, highly recommend! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Hannah Whetstone

We had a great experience working with Niyi. He was incredibly patient and never pressured us while we took our time looking over the car and talking things through. Even though we took a while to make our decision, Niyi remained professional and respectful the entire time. When we were ready, he worked quickly and efficiently within | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ STAR

Clifford Jean-Baptiste was very helpful. Identified the car I bought from my description of wants. Thank you | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Brian Gomez

My wife and I walked into the dealership just to look around and were greeted by a sales representative, Manny. He had the patience to show us around and answered all of our questions. We ended up leasing a car, as it was the best fit for our needs. We highly recommend this dealership, and we suggest you ask for Manny. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ GlenDillz

Thank you to Eddie and basem for an awesome experience. I love my new Tesla!! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Charlie Graham

Austin Grunder was an exceptional sales person on our resent transaction purchasing a used vehicle. Each time there was a hiccup throughout the process, he calmly and professionally guided us through. I can’t say enough positive feedback for Austin’s knowledge and care. Charlie Graham | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Kristin Kelch

Niyi was working with us this week. He answered all my questions and was very helpful throughout the used car buying process. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Romona Kelly

Thank you Steven! Happy with my Mercedes GLC 300 | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Martha Castillo

Jonathan Torres “JJ” Was great . Great attitude and product knowledge . Thank you . And thanks Steven | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Wesley Mobbs

Very accommodating and easy to work with. Mr. Torres is very knowledgeable and professional | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Philip Kreutzer

Norelis is very knowledgeable on VW maintenance and keeps in touch while car is getting serviced. She is an excellent advisor. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Marcus Martinez

Huge shoutout to Jonathan Torres at Napleton Volkswagen! From the moment we walked in, he treated me and my family like more than just customers, he treated us like people. The level of care and respect he showed was next-level. Even when our previous dealer tried hard to keep our business, Jonathan made the decision easy. His profes | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Jerren Julien

Smooth experience. Kevin from the moment I arrived took care of everything and exceeded all my expectations and I was in and out faster than I thought. Walked away with the exact car I wanted!! Def recommend going to see Kevin and he will take care of your needs. Great Team over there at Napleton Volks!! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Jose Diaz

A.B Rosario was very polite and helpful. He is very knowledgeable and answers all the questions. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Reggie Gamboa

Great service, 2nd car I bought from here! Dylan, thanks for a great experience! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Nathan Murrish

Niyi was professional and very kind during the entire process. Highly recommend you ask for him. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Flawless Affairs By Cendy

Absolutely Outstanding Car Buying Experience! From the moment I walked into the dealership, I was treated with professionalism, transparency, and genuine care. The entire team went above and beyond to make the car buying process smooth and enjoyable. They answered all my questions, provided honest guidance, and respected my budget an | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Jeannie Arocho

Amazing experience at Napleton Volkswagen Orlando. Dylan was such a pleasure to deal with. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Ivette Diaz-Lopez

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7/27/2025 12:00:00 AM | Google

★★★★★ aleksandr barburov

Really good manager . High level consultation , help, solve every problem | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Cathy Jennings

AB IS A GREAT SALESMAN. HE'S KIND AND COURTEOUS VERY KNOWLEDGEABLE, HE MADE OUR PURCHASING EXPERIENCE VERY QUICK AND EFFICIENT. WE WILL DEFINITELY RECOMMEND NAPLETON'S AND AB TO ANYONE LOOKING FOR A NEW OR USED VEHICLE. THANK YOU FOR EVERYTHING THANKFUL TIME AND AB. JIM AND KATHY JENNINGS | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Amy Miller

I can’t say enough good things about this dealership! Best car buying experience I w ever had!! I would give 10 stars if I could!! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Mary D

It was a pleasure to do business with Marcus! When we arrived he had the vehicle we inquired about pulled up and ready for us to view and test drive. He worked very hard to get us the best deal he could. We would love to do business in the future with this dealership! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Diego Biscoe

reggie was great, he helped me lower my monthly payment and the OTD price of my vehicle. great service overall! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Fstlane Camaro

Jonathan was a great help today! He helped me and explained things thoroughly. Great staff at this location! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Ergens

Jonathan was honest and made sure the process went smooth. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Douglas Bristow

My service advisor is Norelis Garcia. She is always prompt, courteous and professional. Listens to my needs and ensures my service is stellar. I have no need to use either VW dealership that are much closer to me. The drive is worth the difference. Orlando VW North and South have lost a customer forever. If you're tired of poor servi | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ hester rivera

If I could give Napleton more than 5 stars, I would! From the moment we walked in, we were treated with genuine care, not just as customers, but as real people. As a family of six stuck in a small car, we were in desperate need of something better. Thankfully, Jonathan Torres went above and beyond to help us get into our dream vehicl | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ omar negron

AB Rosario was great. His attitude and disposition really made the experience pleasant and comfortable. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ zach

Thank you Steven!! Happy with my S4 | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Leah Joseph

Service & Experience – Ask for Eddie! Even though I didn’t get approved for a vehicle this time, I still had an amazing experience at this dealership, thanks to Eddie. He was incredibly knowledgeable, patient, and genuinely cared about helping me understand my options. Eddie took the time to explain everything clearly, answered all m | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Omar Contreras

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7/27/2025 12:00:00 AM | Google

★★★★★ Valerie Arocho

Definitely a major step up from the Sanford VW dealership. Dylan did a such amazing job with getting both my wife and I each a GTI. Stoked. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Kerry Romaniello

Reggie McCarthy helped us get a car that will serve for business and for a newly married couple! Great service and straightforward! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Nanderson Lima de Castro

I bought my BMW with Manny. He was fantastic, helping me throughout the entire purchase process, answering all my questions, and giving me a good price on the car. It's worth contacting Manny and buying the car you dream of with him. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ King Don Lloyd

You have to ask for EDDIE! He’s the best! Honest and straightforward. Very informative and nice. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Reynaldo Cuevas (Zildrum)

VIP Manager Gaby was very helpful with my reservation, very professional, best dealership with welcoming Vibes and staff. I he best in Orlando, if you don’t buy a car here you’re silly. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Kimberly Burbage

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7/27/2025 12:00:00 AM | Google

★★★★★ Dylan Lemma

Napleton VW Orlando is exceptional at customer service, and very professional. Both as a customer and an employee. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Terri Jefferies

AB Rosario is an excellent Sales Consultant at Napleton VW of Orlando!! He is kind, courteous and goes out of his way to help you find and buy the car you want and love!! Please come by and ask for him if you are looking for a new or used vehicle! He is is working hard to help me purchase a Toyota 4Runner and I wouldn’t want to work | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Kaitlyn Lorenz

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7/27/2025 12:00:00 AM | Google

★★★★★ Miyoshi Cuevas

Tube una buena experiencia son muy amable. Gaby super atenta | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Maria Mercades

Níyi, and Omar, were the best representatives in the Napelton VW of Orlando with their expertise, compassion, and professionalism. Highly recommend them both. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Jamie Elasick

Niyi was patient and helpful throughout the process. Fantastic service! | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Lashmy Ramos

First time having a good time at a dealer! Cars were reasonably priced and I truly felt that it was a hassle free experience . The VIP Manager Gaby was super kind and knowledgeable. | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ YUAN SUN

Worst dealership ever, don't buy your car from this dealership!!! RUN!!! They sold me a used car with low mileage as NEW, that's completely an auto fraud. They refused to respond to any call or email from us. We had to involve VW of America and they lied again to the corporate about the car condition. We filed BBB complaints and th | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Nathaniel Romeus

Customer service sucks, Haitian dude that forced me to fill out an application after I told him numerous times I wouldn’t be approved, stopped reaching out and won’t pick up my calls but their team calls every morning asking if I’ve been helped giving me a whole lot of nothing. Very distasteful service super unprofessional. I will be | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ frère B Blanchard

The worst car dealership in Orlando will sell a car with plenty of problems and charge many fees for no reason. They will even sell an extended warranty that does not even cover your repairs. Don’t buy your car there this is the worst dealership. When you complain to them they will have to talk trash to you. Extremely terrible custom | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Sarah Svendsen

We showed up as informed buyers with one simple goal: to look at a specific vehicle already on the lot. Instead, we were met with a disorganized and unprofessional experience from the start. Rather than walking us to the car, the salesperson insisted on looking it up first—then proceeded to show us online photos as if we didn’t alre | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Melissa's GDocs

Our salesperson was kind—that’s about where the positives end. We drove in from the east coast after finding a car my daughter wanted. Once we started the deal, it turned into the typical shady dealership experience. Here’s the best part: we asked to lower her monthly payment, and the salesperson said they’d stretch the loan by 9 mo | Read Full Review

7/27/2025 12:00:00 AM | Google

★★★★★ Drew Young

I had a great experience buying my 2021 Tesla thanks to Dylan. He was super easy to talk to—no pressure, just helpful and honest. He really knew the car inside and out and took the time to answer all my questions without rushing anything. | Read Full Review