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Lakeland Volkswagen

★★★★★(59)read reviews

209 S Lake Parker Ave, Lakeland, FL 33801

(863) 225-9245 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ clem martin
Not a big review person but have to give credit where credits due. I purchased a new VW Atlas cross sport from this dealership today and was amazed with the staff and the process. I drove almost 2 hours to this dealership because of the deal. The process was super smooth and fast and my salesman Martin Jimenez was truly amazing an | Read Full Review
4/18/2026 12:00:00 AM | Google
★★★★★ Xan Nowakowski
I had a great experience working with Jeremy Sternisha at this dealership to get a damaged nitrogen tire replaced on my 2025 Volkswagen Jetta SE. Usually I work with Orlando VW South, which is also where I purchased my current and previous Jettas, but had to get this repair done locally near my home in Lakeland because of the nature | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Luke R
Prob one of the worst experiences.. used there trade-in appraisal app on their website to base my trade prior to going to their delearship. I drove 1.5 hrs from Tampa to get there for them to say that they will give me carmax trade value, which was under what their site app stated.. if i wanted a car from carmax, i would of went to c | Read Full Review
3/25/2026 12:00:00 AM | Google
★★★★★ Matthew M
Great team at Lakeland VW! Second time here and always a pleasure. Friendly crew that knows their stuff. Thankful for all the help with my car. Interesting problem with new tires and wheels (purchased from Tire Rack) that had a manufacturing defect; the mechanics confirmed it was not the car and pointed me in the right direction. The | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Kori Mckinney
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3/15/2026 12:00:00 AM | Google
★★★★★ Abhijit Kale
I have the worst experience at VW Lakeland. They are not returning my deposit back even when I have not bought the vehicle from them. They are not taking my calls now and not even responding to messages. Absolutely the worst experience. | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Luis Diaz
Very pleased with the results of this dealership. Ashleigh and Matt were very helpful and able to solve my needs, the service team were and the technicians are very knowledgeable and skilled. The waiting room is very comfortable and cozy that will make you feel home. Good prices and very clean, organized and well supplied place. 100% | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Erick
Lakeland Volkswagen Service Manager John Sullivan followed up with me and worked to resolve an issue I had. I appreciate the effort from their customer service team to make things right and take care of their customers. | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ miguelangel penso
I would like to share my excellent experience at Volkswagen Lakeland, especially with the service department team. From the very beginning, the staff was attentive, professional, and genuinely kind. They treated me with courtesy at all times and kept me fully informed throughout the entire repair process, clearly explaining each ste | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Heaven's Mulvaney
This is the worse VW dealership I have ever been to. Not only did they break my entire passenger door so it would no longer close and the window no longer went down all the way, they then returned my car to me like that, as though I wouldn’t notice my car door flying open while driving and not able to close it at all. This was after | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Amy Blackstone
Great experience!! Got exactly what I wanted! Dominic and Larry were a pleasure to work with! | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Erick
Buyer beware. I’m sharing this to encourage others to do their due diligence before trusting Lakeland Volkswagen with warranty-related repairs. Over Thanksgiving, I brought my 2021 Volkswagen Atlas in for repeated stalling and Start / Stop error — including the vehicle shutting off while driving with my wife and our 2-week-old newbo | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Katie Kelly
Jeremy, in Service, was amazing to work with! Highly recommend! | Read Full Review
2/13/2026 12:00:00 AM | Google
★★★★★ William Kirk
Service department returned my car with multiple error codes and safety systems not recalibrated. When the engine in my car finally failed after 6 years I was ready to buy another VW. Then I met the manager. Sir, here is a piece of advice - when you let a loyal customer know that their car is done don't do it with a smile on your | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Antonina Falevitch
The most at peace and trust I've ever felt with service repair Customer service, recommendations you name it Lakeland Volkswagen is trustworthy reliable and there service technician highest quality, detail oriented staff | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Vera Soto
Service department is top notch! Was able to easily make an appointment for a Saturday. They fixed my problem quickly. Service department staff were friendly and knowledgeable. Highly recommend! | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Bronwyn Heyman
I had a fantastic experience working with Dominic at Lakeland Volkswagen. Dominic was kind, patient, and incredibly knowledgeable throughout the entire process. He really took the time to listen to what I wanted and helped me find the perfect vehicle. Shout out to Larry in financing, who made the process smooth and affordable. I am c | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ maria ginet
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1/27/2026 12:00:00 AM | Google
★★★★★ Kirk Milliren
Had my Volkswagen Jetta towed to the dealership because I lost the keys.Had car towed to dealership with a quote of $199 when I called to check on the progress they then notified me that that there was a diagnostic fee which raised the price to $393 and would not guarantee the key that I provided would be able to be programmed to the | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Y.W wang
If I can give no star, I will. Never send your VW car to this dealer to get it fix because their service department will give you wrong diaganois and charge you much more money than the other VW dealer. On Jan. 17th, my car 2018 VW Tiguan in safety mode due to no driving for one month and I need sending to dealer to get it unlock. Th | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Ivan Emanuel Ortiz
Extremely disappointed with my experience at Volkswagen. I’ve been a loyal Audi and VW customer for 7 years, but this has been my worst experience by far. My 2025 ID.4 Pro AWD had serious electrical and software failures within three months, including the screen shutting off while driving and the car becoming completely unresponsive. | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Leslie Blazys
Thanking Ashleigh and the Service Team at Lakeland VW for their outstanding work! Specifically, I had a serious "blow-out" ... hole in my Tire. While I had VW Tire Protection Insurance, I was totally unsure as to how to use it! Contacted Ashleigh, and she immediately took charge of everything! Her followup and follow-through skills | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Hubert Eustache
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12/27/2025 12:00:00 AM | Google
★★★★★ Kevin Sapp
We have purchased several vehicles at Lakeland VW over the last 11 years. The sales team has always been upfront and honest with us. In addition we have had all our VWs serviced predominately at Lakeland VW and service has been good. Today the team went above and beyond service. We were preparing to travel and our oil light came on a | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Jeff Nardelli
Lakeland VW turned a potential negative situation into a positive outcome that I believe the owner would agree are his guiding principles. I had competing offer on identical 2026 Tiguan SEL R-Line Turbo that would not accept outside financing. I reached out to Carlos my sales person via text and phone conversations and was confident | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Rafaela Eads
Dominic Bailey was our salesman and was wonderful and would recommend working with him anytime. Biggest smile I’ve seen and really nice young man and helped us get the best car for our granddaughter. | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ ronald ciccone
Very Good Service Dept, "Too Expensive" ! THOU I WILL FOLLOW UP WITH ADDITIONAL SERVICE FOR MY VOLKSWAGEN. | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Angel Delacruz
Brought my car to Lakeland VW for a diagnostic due to mild blue smoke and an EPC light. The car was fully drivable when I dropped it off. After over a week of minimal communication, I was told the turbo had “failed” based only on pictures of oil residue not on diagnostic trouble codes or any documented testing. When I finally receiv | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ ROBERT SINES
Update on this review was told on this that they would be giving me a call once again typical Volkswagen in Lakeland way nobody’s ever called, but that automated system sure sends me reminders that the car needs this or needs that how about fixing the problem I took it in for the right way before you try to fix something else! GM nev | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ J PR
I’ve given Lakeland Volkswagen several chances, but the quality of their service department has consistently fallen short. Yes, the work eventually gets done, but the attention to detail is seriously lacking. More than once, I’ve picked up my car to find oil spilled throughout the engine bay, something a tech could have easily wiped | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Olga W
I’m extremely disappointed with my recent experience at Lakeland Volkswagen, especially after being a loyal VW customer for the past 12 years with consistently positive service history until now. Last Tuesday, my 3-year-old Passat was towed to the dealership after my husband changed the battery and the issue remained unresolved. Whe | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Shannon Kmack
First time getting service here for my 2015 Jetta TDI. I was offered a ride while my car was being serviced, but I declined. Very comfortable waiting area with snacks and beverages available & coffee. Everything was completed that I asked for and the service advisor was very polite and respectful. The car wash was a nice extra as I n | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Cassi Campbell
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11/27/2025 12:00:00 AM | Google
★★★★★ Chopper Pilot
Go see Carlos Roberto in sales. I walked in for an oil change and less than 2 hours later, walked out with a new 2025 Tiguan lease. Nobody said "no" and I didnt need to negotiate. I've been to many dealerships that lie, cheat and steal but this is one proud dealership to be a part of. DO NOT GO TO VW OF BRANDON! I was lied to and tak | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ KRYSTAL Garza
Our sales associate, Dominic, was awesome!!! He wasn’t pushy at all and really helped us find something we were comfortable with. He was accommodating, professional, and kept in touch with us throughout the entire process. The only reason I didn’t give 5 stars is because the dealership couldn't accept an ACH transfer from our bank, s | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ John Lingner
Drove 120 mile after a test drive appointment was confirmed by Dominic to find out that the vehicle had been sold. | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Michelle Turner
Do not bring your car here to have it serviced pick any other dealer hell pick the Walmart… drop my daughter‘s car off on Friday. You call the service department and they put you on hold for 45 minutes to an hour just to check the status of your car. worst service department ever | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Dani Henry
Shopping for cars is not always a fun task. But……The people at Lakeland VW were amazing! No stress. No pressure. Only excellent customer service. All questions were answered ( even more than once), everything was explained clearly and upfront. From Dominic in Sales to financing the process was seamless. So glad I chose them ?? | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Jeff King
Great experience. The salesman - Dominic was fantastic to work with. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Robin Gagnon
Service by Technician Saul was perfect! Let me know everything being done along the way. No issues with my 2024 Tiguan. He instructed me on some key features I wasn't aware of. What a nice quiet calm place. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ E Morales
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9/27/2025 12:00:00 AM | Google
★★★★★ Jessie
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9/27/2025 12:00:00 AM | Google
★★★★★ Janice Kozlovsky
Dominic was my sales associate. He made the whole experience very pleasant and trouble free. Very happy with my purchase, a ID Buzz. Love it! | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Lou Moyano
Service and Advisors are always awesome! They are the reason I always go there for servicing my cars! Ashley and Saul and Dan the head mechanic are the best! | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Jennifer Sanchez
Saul was very helpful in the Service Department and took care of our extended-warranty issues. Thank you for your help. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Christian Passalacqua
I had the pleasure of working with Dominic and Charles. I had a very positive experience at this dealership. No pressure sales, good deals, and left with my new SUV same day with no issues. This family-owned dealership definitely deserves 5/5 stars! | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Debbie Pozar
Everyone was very nice. They did a great job and price was fair. They washed the car and vacuumed inside. Even walked me to the car and opened my door. Great customer care. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Stephen C
Second time here for service. Everything done and in a fairly timely matter. Friendly, clean, and an excellent job on my Taos. Will be coming here in the future. Thanks | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Erik
Dominic was very honest and polite, great and streamlined buying experience! | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Christi Kofke
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9/27/2025 12:00:00 AM | Google
★★★★★ douglas calderon
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9/27/2025 12:00:00 AM | Google
★★★★★ Minda Pennington
I use to love this place, but waiting a whole weekend and most of a Monday before getting an answers on a repair that I drove over 3hrs to get is not the best way to keep a multi-Volkswagen family to come back to this location again. Next time I won’t make the 3hr trip and will find a location closer to my new home. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Kristin Vann
My brand new car was leaking when it rained and that’s probably why they had it sitting inside. They didn’t remove anything except the one piece where it was leaking. Carpet was completely soaked on Sat. 8/16. therefore, the carpet should have been removed to inspect for mold and to make sure it was completely dry. After no help from | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Louis Klockziem
The service department is clueless... I made an appointment 1 month ahead of time (waiting for the parts) to get an airbag recall addressed and when the car was brought in I was told the parts were not ordered and the car would have to be brought in again.... Im going to Orlando VW | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Bobbie Pittman
Brought my car in for a service appointment where my car was incorrectly diagnosed for over 3,300 dollar repair and money was stolen out of my vehicle. I let them know and nothing was done about it. Will be filing a police report. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Samantha Ogozaly
This place is horrible and their customer service is even worse! | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Ed Jones
3 hours for oil change and tire rotation and then they forgot the 3 wipers I asked to be changed. Each time I visit, it seems to go downhill. I was not the only one waiting that amount of time. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Ronald Manuel
El servicio de mantenimiento fue pésimo. Nunca mas pienso regresar pues fue decepcionante. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Pierre Lazarre
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9/27/2025 12:00:00 AM | Google

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