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Lakeland Volkswagen

★★★★★(57)read reviews

209 S Lake Parker Ave, Lakeland, FL 33801

(863) 225-9245 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ asuazo12
They’re good they really make happen I am recommended them to all the people I know thanks for make happen | Read Full Review
11/16/2024 12:00:00 AM | DealerRater
★★★★★ RICEBALLOS
Matt is a great service person and together with his team make all of them to be very helpful minded ! | Read Full Review
11/16/2024 12:00:00 AM | DealerRater
★★★★★ baron13
People like people . Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to sleep at home. Me hit traffic on drive. Me contemplate life. | Read Full Review
11/16/2024 12:00:00 AM | DealerRater
★★★★★ Wally25
Came in and told Matt my issue and he had me square away asap so I could get back to work. Received a call an hour later when the care was ready. | Read Full Review
11/15/2024 12:00:00 AM | DealerRater
★★★★★ QUINN.REED
They kept my car for 11 hours, failed to complete the work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car because they lost them. | Read Full Review
11/15/2024 12:00:00 AM | DealerRater
★★★★★ Robert Davis
Very professional great service. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Ely Fuentes
They are very friendly and the work was fast and provided a clear explanation about the condition of the car | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Shane Hooben
| Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Byron Nichols Sr
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11/13/2024 12:00:00 AM | Google
★★★★★ lawrencelori15
People were friendly and work was done quick. They also gave us quotes for other work that needs to be done. | Read Full Review
11/13/2024 12:00:00 AM | DealerRater
★★★★★ ARTUR Waga
Waited almost 3 hours for an oil change ! | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ clancey smith
| Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ gasandtire
I highly recommend Matthew Lindberg as a service advisor. He is not only easygoing and approachable but also truly listens and understands his clients’ needs. Matthew takes the time to ensure every question is answered and that customers feel confident about their service choices. His professionalism and dedication to customer satisf | Read Full Review
11/12/2024 12:00:00 AM | DealerRater
★★★★★ JOSERAFYGONZALEZ
Excellent servicio, profesional, atención excelente. Lo recomiendo a todo el que busque servicio y calidad, gracias | Read Full Review
11/12/2024 12:00:00 AM | DealerRater
★★★★★ aferna75
Took a long time for the scheduled service and team did not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. | Read Full Review
11/11/2024 12:00:00 AM | DealerRater
★★★★★ jus.me.rikd
Very good for service department, a bit crowded for appointments but overall good service from Lakeland Volkswagen. | Read Full Review
11/10/2024 12:00:00 AM | DealerRater
★★★★★ polkkristal
The dealership was very clean and the people were very friendly. The waiting area is nice too | Read Full Review
11/10/2024 12:00:00 AM | DealerRater
★★★★★ Cindy Bencz
| Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ ANGELJONES4925
The service was fast and I appreciate it that. The courtesy car wash is nice as well | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ harkins.marybeth
It's a small dealership but they have the time to spend with each customer. I went to larger dealerships and felt like a number. At Lakeland VW it felt more personal. Hunter did a great job listening to what I wanted and gave me a deal I could afford. Larry took most of the pain out of paying. I would highly recommend this dealership | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ kseyez
Very satisfied with the entire process, ease in scheduling appointment, dropping off and returning for vehicle which was ready when promised. Kudos to the entire team at Lakeland Volkswagon!!! | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ Shelbihall96
Matthew was nice but it took a while to get the car looked at even with an appointment | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ whitleyawalker
Katlyn was nice and very helpful. The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are more reasonable. I will probably take my car back to Leesburg for my next appointment. | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ SAMIIGEM
The Lakeland VW dealership has always been my go to place to have my 2016 jetta serviced. However I feel as if they fumble the ball on my last visit. I was getting a tremble on the passenger side and figured that it was time for an alignment. After paying for the service the trembling still exists. | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ Alejandro Lovera
They attend kindly, they don't waste your time, I made an appointment for my 20k and in less than 2 hours I had the car back. Very good service. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ VOXYBEE
i had a scheduled appointment for an oil change and it took 4 hours. they also did not wash my car since the service took so long. i also was not formally introduced to any of the staff who helped me—no one introduced themselves by name. it was a very informal and unprofessional experience. | Read Full Review
11/7/2024 12:00:00 AM | DealerRater
★★★★★ HBXL
Great as always thank you to everyone who helped we will be returning no question | Read Full Review
11/5/2024 12:00:00 AM | DealerRater
★★★★★ Jennifer West
Good communication, while vehicle was in service. | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Leslie Ashley
We had a long wait even with an appointment. Staff were friendly and helpful but 2 hrs and 40 minutes in the waiting area was a long time, especially sitting on the metal barstools with no backs. It looks super cool but not comfortable. We drive an hour there for service so it’s not reasonable to have my husband bring another car so | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Julissa Hicks
Staff was great but a 3 hour wait even after making an appointment seems excessive for an oil change. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Kristie Carlini
Excellent Customer Service! Thank you Katlyn Elliott! | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Archie C
Very friendly staff and trustworthy. | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ jflores2k
The team was very helpful. The process was easy and I would recommend working with the team at Volkswagen Lakeland. | Read Full Review
11/1/2024 12:00:00 AM | DealerRater
★★★★★ Jason Guy
I brought my car in a couple months ago to figure out why it sounded and felt like it wasn’t aligned. After inspection, my tires needed replacing. The insides of all 4 tires were wearing. I also had a recall for the fuel line. After this was done I headed home. The next day I saw a fuel leak near the rear passenger tire. Apparently, | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ BAEDERFAM5
Only been there once, but Matt was very helpful, I formative, and polite. Answered my questions and helped me as best he could | Read Full Review
10/31/2024 12:00:00 AM | DealerRater
★★★★★ Jillian Silvernail
That was the last time I will ever go to Lakeland Volkswagen. I dropped my vehicle off at 8 am for and appointment at 8 am. My vehicle did not get into the shop until 12pm. I was assured it would still be ready by the time I got off work. When I arrived at the dealership, my vehicle was still in the shop and I had to continue waiting | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Robert Littlejohn II
Ashley in the service department is so amazing she goes above and beyond. It might be a little dealership but they do BIG things! | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Lou Moyano
Service and Advisors are always awesome! They are the reason I always go there for servicing my cars | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ tiffany.leininger
Great experience. Everyone was very friendly and patient. Michelle was great and was very helpful not just with the sale but also with walking me through how maintenance appointments would work in the future too. | Read Full Review
10/29/2024 12:00:00 AM | DealerRater
★★★★★ DIET4U5
No pressure. Knew the vehicle. Vert friendly. Great dealership and great prices. Was able to test drive vehicles of interest. | Read Full Review
10/26/2024 12:00:00 AM | DealerRater
★★★★★ chunyitonylin
Good service, didn’t wait too not wait too long, appreciated for car washing and cleaning. | Read Full Review
10/26/2024 12:00:00 AM | DealerRater
★★★★★ DENARDDRE
Dealer ship very knowledgeable, very engaged with your situation, extremely high in pricing, but it's a dealership what can u do. | Read Full Review
10/26/2024 12:00:00 AM | DealerRater
★★★★★ rogervanduyn
Lakeland Volkswagen Service Department did an excellent job with some complex repairs on my 2015 Jetta TDI. In addition, I was provided a loaner car, another Jetta, at no charge for several days, as service had to wait for parts to arrive. Through the years, they've always serviced my cars with exceptional skill, professionalism and | Read Full Review
10/25/2024 12:00:00 AM | DealerRater
★★★★★ Steve Graham
brought car in for oil change tire rotation in new battery took all day long. was was told my son roof needed maintenance work done to it funny thing is my car doesn't have a sunroof. | Read Full Review
10/25/2024 12:00:00 AM | Google
★★★★★ Benjie Nazzaro
Communicative. Very nice. Understanding. Empathy. All the good things that I’m looking for in customer service. Ashleigh was was truly one of the best service advisors I’ve ever had across multiple brands of vehicles throughout the years. I drive about an hour for service because of her. Thank you! | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ jaydenclark478
Volkswagen was a great company and very respectful for helping with everything for my car | Read Full Review
10/21/2024 12:00:00 AM | DealerRater
★★★★★ David_hoversten
Chill and friendly environment made the car purchase fun and stress free. Everyone was was easy to work with and it was the fastest car buying process I have ever experienced. | Read Full Review
10/20/2024 12:00:00 AM | DealerRater
★★★★★ msdenise0513
Internet sale, very prompt responses, helpful, professional but not fake personalities. Not a bunch of back and forth with negotiating-“here’s our best price” | Read Full Review
10/20/2024 12:00:00 AM | DealerRater
★★★★★ dskja
They treat people like they use to years ago. More business should go back and take care of their customers and they would have more of successful business. | Read Full Review
10/20/2024 12:00:00 AM | DealerRater
★★★★★ RUEDAYOLANDA
Excellent attention and very good service, I received good information and explanation about the repair that my Volkswagen requires. | Read Full Review
10/19/2024 12:00:00 AM | DealerRater
★★★★★ Antonio Correa
I checked my 2017 GTI for a safety recall fix. Left my car while I went on vacation. The car was completed at the time provided without issues. Car was washed. Great service | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Craig Durrell Sr.
Friendly personnel, who are very knowledgeable in the automotive field. They performed a video, detailing all aspects of required service and then some! A written estimate was provided, for my approval, prior to them actually performing them. They go above and beyond, to providing the the best in service, and technical support. Th | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ al and anna marie cooney
Gio and Ashley r the best. Katlyn thank you for utmost service. | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Kate Lafferty
Bought my car brand new from Lakeland VW in 2021 and have never taken it anywhere other than Lakeland VW for service, because I thought that was what would be best to keep my brand new car in the best shape possible. My husband took it for the most recent oil change and had to sit with my 2 small children in the waiting room for 3 1/ | Read Full Review
10/18/2024 12:00:00 AM | DealerRater
★★★★★ Barbara Quintana
| Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ DENARDDRE
Nice , friendly, and courteous dealership. Knowledgeable about VW cars and I've never been disappointed with the service. | Read Full Review
10/17/2024 12:00:00 AM | DealerRater
★★★★★ alvi.madiha
I have recently moved to the area & this was my first visit at this location for a recurrent ‘check engine light ON’ issue with my Atlas. Fortunately my car is still under warranty. Very kind, professional and knowledgeable staff. Katlyn was superb. She kept me posted about every step of the way and progress with the vehicle. I am ve | Read Full Review
10/16/2024 12:00:00 AM | DealerRater

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