Lakeland Volkswagen

★★★★★ asuazo12

They’re good they really make happen I am recommended them to all the people I know thanks for make happen | Read Full Review

11/16/2024 12:00:00 AM | DealerRater

★★★★★ RICEBALLOS

Matt is a great service person and together with his team make all of them to be very helpful minded ! | Read Full Review

11/16/2024 12:00:00 AM | DealerRater

★★★★★ baron13

People like people . Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to sleep at home. Me hit traffic on drive. Me contemplate life. | Read Full Review

11/16/2024 12:00:00 AM | DealerRater

★★★★★ Wally25

Came in and told Matt my issue and he had me square away asap so I could get back to work. Received a call an hour later when the care was ready. | Read Full Review

11/15/2024 12:00:00 AM | DealerRater

★★★★★ QUINN.REED

They kept my car for 11 hours, failed to complete the work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car because they lost them. | Read Full Review

11/15/2024 12:00:00 AM | DealerRater

★★★★★ Robert Davis

Very professional great service. | Read Full Review

11/14/2024 12:00:00 AM | Google

★★★★★ Ely Fuentes

They are very friendly and the work was fast and provided a clear explanation about the condition of the car | Read Full Review

11/14/2024 12:00:00 AM | Google

★★★★★ Shane Hooben

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11/14/2024 12:00:00 AM | Google

★★★★★ Byron Nichols Sr

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11/13/2024 12:00:00 AM | Google

★★★★★ lawrencelori15

People were friendly and work was done quick. They also gave us quotes for other work that needs to be done. | Read Full Review

11/13/2024 12:00:00 AM | DealerRater

★★★★★ ARTUR Waga

Waited almost 3 hours for an oil change ! | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ clancey smith

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11/12/2024 12:00:00 AM | Google

★★★★★ gasandtire

I highly recommend Matthew Lindberg as a service advisor. He is not only easygoing and approachable but also truly listens and understands his clients’ needs. Matthew takes the time to ensure every question is answered and that customers feel confident about their service choices. His professionalism and dedication to customer satisf | Read Full Review

11/12/2024 12:00:00 AM | DealerRater

★★★★★ JOSERAFYGONZALEZ

Excellent servicio, profesional, atención excelente. Lo recomiendo a todo el que busque servicio y calidad, gracias | Read Full Review

11/12/2024 12:00:00 AM | DealerRater

★★★★★ aferna75

Took a long time for the scheduled service and team did not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. | Read Full Review

11/11/2024 12:00:00 AM | DealerRater

★★★★★ jus.me.rikd

Very good for service department, a bit crowded for appointments but overall good service from Lakeland Volkswagen. | Read Full Review

11/10/2024 12:00:00 AM | DealerRater

★★★★★ polkkristal

The dealership was very clean and the people were very friendly. The waiting area is nice too | Read Full Review

11/10/2024 12:00:00 AM | DealerRater

★★★★★ Cindy Bencz

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11/10/2024 12:00:00 AM | Google

★★★★★ ANGELJONES4925

The service was fast and I appreciate it that. The courtesy car wash is nice as well | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ harkins.marybeth

It's a small dealership but they have the time to spend with each customer. I went to larger dealerships and felt like a number. At Lakeland VW it felt more personal. Hunter did a great job listening to what I wanted and gave me a deal I could afford. Larry took most of the pain out of paying. I would highly recommend this dealership | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ kseyez

Very satisfied with the entire process, ease in scheduling appointment, dropping off and returning for vehicle which was ready when promised. Kudos to the entire team at Lakeland Volkswagon!!! | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ Shelbihall96

Matthew was nice but it took a while to get the car looked at even with an appointment | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ whitleyawalker

Katlyn was nice and very helpful. The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are more reasonable. I will probably take my car back to Leesburg for my next appointment. | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ SAMIIGEM

The Lakeland VW dealership has always been my go to place to have my 2016 jetta serviced. However I feel as if they fumble the ball on my last visit. I was getting a tremble on the passenger side and figured that it was time for an alignment. After paying for the service the trembling still exists. | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ Alejandro Lovera

They attend kindly, they don't waste your time, I made an appointment for my 20k and in less than 2 hours I had the car back. Very good service. | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ VOXYBEE

i had a scheduled appointment for an oil change and it took 4 hours. they also did not wash my car since the service took so long. i also was not formally introduced to any of the staff who helped me—no one introduced themselves by name. it was a very informal and unprofessional experience. | Read Full Review

11/7/2024 12:00:00 AM | DealerRater

★★★★★ HBXL

Great as always thank you to everyone who helped we will be returning no question | Read Full Review

11/5/2024 12:00:00 AM | DealerRater

★★★★★ Jennifer West

Good communication, while vehicle was in service. | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Leslie Ashley

We had a long wait even with an appointment. Staff were friendly and helpful but 2 hrs and 40 minutes in the waiting area was a long time, especially sitting on the metal barstools with no backs. It looks super cool but not comfortable. We drive an hour there for service so it’s not reasonable to have my husband bring another car so | Read Full Review

11/4/2024 12:00:00 AM | Google

★★★★★ Julissa Hicks

Staff was great but a 3 hour wait even after making an appointment seems excessive for an oil change. | Read Full Review

11/3/2024 12:00:00 AM | Google

★★★★★ Kristie Carlini

Excellent Customer Service! Thank you Katlyn Elliott! | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ Archie C

Very friendly staff and trustworthy. | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ jflores2k

The team was very helpful. The process was easy and I would recommend working with the team at Volkswagen Lakeland. | Read Full Review

11/1/2024 12:00:00 AM | DealerRater

★★★★★ Jason Guy

I brought my car in a couple months ago to figure out why it sounded and felt like it wasn’t aligned. After inspection, my tires needed replacing. The insides of all 4 tires were wearing. I also had a recall for the fuel line. After this was done I headed home. The next day I saw a fuel leak near the rear passenger tire. Apparently, | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ BAEDERFAM5

Only been there once, but Matt was very helpful, I formative, and polite. Answered my questions and helped me as best he could | Read Full Review

10/31/2024 12:00:00 AM | DealerRater

★★★★★ Jillian Silvernail

That was the last time I will ever go to Lakeland Volkswagen. I dropped my vehicle off at 8 am for and appointment at 8 am. My vehicle did not get into the shop until 12pm. I was assured it would still be ready by the time I got off work. When I arrived at the dealership, my vehicle was still in the shop and I had to continue waiting | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Robert Littlejohn II

Ashley in the service department is so amazing she goes above and beyond. It might be a little dealership but they do BIG things! | Read Full Review

10/30/2024 12:00:00 AM | Google

★★★★★ Lou Moyano

Service and Advisors are always awesome! They are the reason I always go there for servicing my cars | Read Full Review

10/30/2024 12:00:00 AM | Google

★★★★★ tiffany.leininger

Great experience. Everyone was very friendly and patient. Michelle was great and was very helpful not just with the sale but also with walking me through how maintenance appointments would work in the future too. | Read Full Review

10/29/2024 12:00:00 AM | DealerRater

★★★★★ DIET4U5

No pressure. Knew the vehicle. Vert friendly. Great dealership and great prices. Was able to test drive vehicles of interest. | Read Full Review

10/26/2024 12:00:00 AM | DealerRater

★★★★★ chunyitonylin

Good service, didn’t wait too not wait too long, appreciated for car washing and cleaning. | Read Full Review

10/26/2024 12:00:00 AM | DealerRater

★★★★★ DENARDDRE

Dealer ship very knowledgeable, very engaged with your situation, extremely high in pricing, but it's a dealership what can u do. | Read Full Review

10/26/2024 12:00:00 AM | DealerRater

★★★★★ rogervanduyn

Lakeland Volkswagen Service Department did an excellent job with some complex repairs on my 2015 Jetta TDI. In addition, I was provided a loaner car, another Jetta, at no charge for several days, as service had to wait for parts to arrive. Through the years, they've always serviced my cars with exceptional skill, professionalism and | Read Full Review

10/25/2024 12:00:00 AM | DealerRater

★★★★★ Steve Graham

brought car in for oil change tire rotation in new battery took all day long. was was told my son roof needed maintenance work done to it funny thing is my car doesn't have a sunroof. | Read Full Review

10/25/2024 12:00:00 AM | Google

★★★★★ Benjie Nazzaro

Communicative. Very nice. Understanding. Empathy. All the good things that I’m looking for in customer service. Ashleigh was was truly one of the best service advisors I’ve ever had across multiple brands of vehicles throughout the years. I drive about an hour for service because of her. Thank you! | Read Full Review

10/21/2024 12:00:00 AM | Google

★★★★★ jaydenclark478

Volkswagen was a great company and very respectful for helping with everything for my car | Read Full Review

10/21/2024 12:00:00 AM | DealerRater

★★★★★ David_hoversten

Chill and friendly environment made the car purchase fun and stress free. Everyone was was easy to work with and it was the fastest car buying process I have ever experienced. | Read Full Review

10/20/2024 12:00:00 AM | DealerRater

★★★★★ msdenise0513

Internet sale, very prompt responses, helpful, professional but not fake personalities. Not a bunch of back and forth with negotiating-“here’s our best price” | Read Full Review

10/20/2024 12:00:00 AM | DealerRater

★★★★★ dskja

They treat people like they use to years ago. More business should go back and take care of their customers and they would have more of successful business. | Read Full Review

10/20/2024 12:00:00 AM | DealerRater

★★★★★ RUEDAYOLANDA

Excellent attention and very good service, I received good information and explanation about the repair that my Volkswagen requires. | Read Full Review

10/19/2024 12:00:00 AM | DealerRater

★★★★★ Antonio Correa

I checked my 2017 GTI for a safety recall fix. Left my car while I went on vacation. The car was completed at the time provided without issues. Car was washed. Great service | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ Craig Durrell Sr.

Friendly personnel, who are very knowledgeable in the automotive field. They performed a video, detailing all aspects of required service and then some! A written estimate was provided, for my approval, prior to them actually performing them. They go above and beyond, to providing the the best in service, and technical support. Th | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ al and anna marie cooney

Gio and Ashley r the best. Katlyn thank you for utmost service. | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ Kate Lafferty

Bought my car brand new from Lakeland VW in 2021 and have never taken it anywhere other than Lakeland VW for service, because I thought that was what would be best to keep my brand new car in the best shape possible. My husband took it for the most recent oil change and had to sit with my 2 small children in the waiting room for 3 1/ | Read Full Review

10/18/2024 12:00:00 AM | DealerRater

★★★★★ Barbara Quintana

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10/17/2024 12:00:00 AM | Google

★★★★★ DENARDDRE

Nice , friendly, and courteous dealership. Knowledgeable about VW cars and I've never been disappointed with the service. | Read Full Review

10/17/2024 12:00:00 AM | DealerRater

★★★★★ alvi.madiha

I have recently moved to the area & this was my first visit at this location for a recurrent ‘check engine light ON’ issue with my Atlas. Fortunately my car is still under warranty. Very kind, professional and knowledgeable staff. Katlyn was superb. She kept me posted about every step of the way and progress with the vehicle. I am ve | Read Full Review

10/16/2024 12:00:00 AM | DealerRater

★★★★★ pjmedina

Matt does a great job communicating with his customers, letting us know what to expect on our service appointment. He keeps us updated on our progress and explains all the work that was done. | Read Full Review

10/15/2024 12:00:00 AM | DealerRater

★★★★★ kbmartin7878

Professional, reliable and loyal to their customers. 5 star dealership. Bought 3 vehicles from them. | Read Full Review

10/15/2024 12:00:00 AM | DealerRater

★★★★★ Cheryl DeKalb

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10/15/2024 12:00:00 AM | Google

★★★★★ Madi Alvi

Service date 9/20/2024. I have recently moved to the area & this was my first visit at this location for a recurrent ‘check engine light ON’ issue with my Atlas. Fortunately my car is still under warranty. Very kind, professional and knowledgeable staff. Katlyn was superb. She kept me posted about every step of the way and progress w | Read Full Review

10/15/2024 12:00:00 AM | Google

★★★★★ Maria Hinder

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10/11/2024 12:00:00 AM | Google

★★★★★ Kristal Polk

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10/11/2024 12:00:00 AM | Google

★★★★★ Danny Diaz

Both my car and I were treated great. | Read Full Review

10/11/2024 12:00:00 AM | Google

★★★★★ mikebragz_2006

We didn't say we are buying but he has the hunch on what we are looking for. Great guy | Read Full Review

10/9/2024 12:00:00 AM | DealerRater

★★★★★ moyano.lou

Best services advisors! Best mechanics! Best facilties best drivers to take you home and pick you up! | Read Full Review

10/7/2024 12:00:00 AM | DealerRater

★★★★★ xlogiik

Bought vehicle, next day it had check engine light. Took it back and all they did was clear the code and push me on my way while one of the service members over the phone while my wife drove 2 hours there was hostile and hung up then refused to answer my calls causing me to have to speak to someone named Gio to further investigate. V | Read Full Review

10/7/2024 12:00:00 AM | DealerRater

★★★★★ dsoares417

Everyone at Lakeland VW was very nice. Would bring my car back again for service. | Read Full Review

10/6/2024 12:00:00 AM | DealerRater

★★★★★ andreahardy21

My advisor Kaitlyn was great. Her attitude was wonderful. She was considerate and understanding of my needs. | Read Full Review

10/6/2024 12:00:00 AM | DealerRater

★★★★★ Devon Crumb

Thank you Ashley and team for an amazing Job done on my Audi A6. I can't stress enough how well pleased I am with the overall work done. A/C Blows Phenomenon!???? Thank you! ?? | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ Daniel Soares

Everyone at Lakeland VW was extremely friendly. Work was done in a timely manner. Would take my car back there again. | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ LAL

The staff is friendly and communicative, but overall I left pretty displeased. Yes my car is fixed, but I was given a very small car as a rental in comparison to my 3 row atlas. In addition the rental had a tire light on and wasn't full of gas when I received it. Pretty disappointing. | Read Full Review

10/5/2024 12:00:00 AM | DealerRater

★★★★★ steve@bluefigusa.com

Awesome team, Nick was very straight forward and got things done in no time. This is my second car from this dealer and I will definitely purchase from them again. | Read Full Review

10/4/2024 12:00:00 AM | DealerRater

★★★★★ JOSERAFIGONZALEZ

Excellent atención, profesionalismo, amabilidad, complacientes . Calidad insuperable de los vehículos alemanes. El Sr Hiram demuestra mucho profesionalismo en sus funciones | Read Full Review

10/4/2024 12:00:00 AM | DealerRater

★★★★★ mywizzie2

So efficent! Everything about this dealership is perfect. The techs and all the staff are so friendly and knowledgeable. | Read Full Review

10/4/2024 12:00:00 AM | DealerRater

★★★★★ SOLI.VITA.USA

Lakeland VW service department is super. Always cordial and polite. Scheduled repairs are made on time, and will done. A my fave, for sure. | Read Full Review

10/4/2024 12:00:00 AM | DealerRater

★★★★★ lramoo62

Dealership is typical, little faster in service than most. One of the managers could be more people friendly. | Read Full Review

10/4/2024 12:00:00 AM | DealerRater

★★★★★ monyates83

Matt is always a pleasure to work with. The dealership staff is always so kind. | Read Full Review

10/3/2024 12:00:00 AM | DealerRater

★★★★★ annategui

Great experience customer service was amazing. Will definitely go get my cars services done there again | Read Full Review

10/3/2024 12:00:00 AM | DealerRater

★★★★★ Samantha Goins

The service center associates are always incredibly helpful and knowledgeable. Everything is explained in detail and I know they value my time. Thank you for always giving my car a nice wash before leaving. | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Mohammed Mashak

This dealership is easy to work with and no games . I will do business again sales man manager and finance manager are perfect . | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ AdrianTaisha Webb

It was great and professional. | Read Full Review

10/2/2024 12:00:00 AM | Google

★★★★★ O'Kema Lewis

Purchased an Atlas Cross Sport Jan 2024 and it is in their shop now and the whole fuel injection system needs to be replaced costing $4000. They would not give me a loaner vehicle because despite the fact its under warranty until the adjuster which has 24-48hours to come assess the vehicle and approves them to repair all they could d | Read Full Review

10/2/2024 12:00:00 AM | Google

★★★★★ Layla Myers

This dealership is very clean , welcoming , customer service is well , wait time is fairly well , getting an appointment scheduled is fairly easy. | Read Full Review

10/1/2024 12:00:00 AM | DealerRater

★★★★★ Lakeland FL

Took the car right in, got us a loaner within 24 hours and repaired the emergency fix within another 24 hours. Great service. | Read Full Review

10/1/2024 12:00:00 AM | DealerRater

★★★★★ PISTORIA

They were able to get My car in same Day. Quick Service. Very nice people | Read Full Review

10/1/2024 12:00:00 AM | DealerRater

★★★★★ poffbritt

Matt was super helpful and on top of servicing my vehicle. He kept me updated on how things were going and the expected timeframe. He was very responsive during all communications between him and I. I highly recommend having Matt as your service advisor. | Read Full Review

10/1/2024 12:00:00 AM | DealerRater

★★★★★ Brit

My sister and I recently went into VW Lakeland looking at one specific vehicle, the Tiguan. When greeted by Hunter Jackson I was advised it had sold just under an hour prior to my arrival, very sad. Hunter was able to help me look into another vehicle which I ended up purchasing, the Atlas. Hunter was very personable and made me and | Read Full Review

9/30/2024 12:00:00 AM | Google

★★★★★ PKLEBER

You can not ask for a better Service Advisor than Matt. He is the best. | Read Full Review

9/30/2024 12:00:00 AM | DealerRater

★★★★★ OTLC

We have been without GPS service on our 2020 Tiguan for over 6 months and the dealership has no idea when a solution may be available. Not happy | Read Full Review

9/30/2024 12:00:00 AM | DealerRater

★★★★★ Mark Vignovic

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9/29/2024 12:00:00 AM | Google

★★★★★ angbow123

I was driving a new car in two hours I think that’s pretty good | Read Full Review

9/28/2024 12:00:00 AM | DealerRater

★★★★★ DGSANDERS350

They did a thorough check of my car and helped look for discounts and offered options for my repairs | Read Full Review

9/28/2024 12:00:00 AM | DealerRater

★★★★★ bobdon2003

When I was there. Walked around showroom no one seemed interested in wanting to help me if I was looking into trading | Read Full Review

9/28/2024 12:00:00 AM | DealerRater

★★★★★ Phillip Herbst

The ladies at the service counter were very polite and welcoming. My disappointment was going in for a diagnostic check and having to pay additional for an oil change I didn’t need. | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ DENARDDRE

Very friendly and knowledgeable. Higher than most shops, but the quality is there. 9/10 | Read Full Review

9/28/2024 12:00:00 AM | DealerRater

★★★★★ FLOE_JOE

My air conditioning had over $600 work done to it and it's still not working 100% of the time. | Read Full Review

9/28/2024 12:00:00 AM | DealerRater

★★★★★ curtiscu09

I was very satisfied with the wonderful customer service that I received from everyone at the dealership while I brought my car in to get serviced. The Tech took his time and made sure that everything was up to par on my 2015 TDI Passat! | Read Full Review

9/27/2024 12:00:00 AM | DealerRater

★★★★★ TANK54

Worked in a timely manner. Courteous. Good communication . Reviewed service.went over bill. Good job | Read Full Review

9/27/2024 12:00:00 AM | DealerRater

★★★★★ Doug Yeager

Lakeland Volkswagen provided my vehicle with great service. The Team was very helpful and friendly. | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Harry Clark

Friendly staff in Service area | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ sahge

Very pleased with the outcome....Love the KIA Soul...Hope we have it a long time | Read Full Review

9/27/2024 12:00:00 AM | DealerRater

★★★★★ Conley Whiddon

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9/26/2024 12:00:00 AM | Google

★★★★★ Michael Lynch

Ashleigh was awesome, helping me through a sudden incident | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ Jeffrey Green

I've always had good experiences with service at this dealer, including a nice car wash and transportation to/from my office. | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Mark Wehlage

Great dealership with competent staff and very good customer service. | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ mcgowane

Very friendly and courteous. Have had good service every time. Drove to pensacola today. No problem. Waited at the dealership until my wife came and picked me up. The only problem was the AI that wouldn’t give me the service department when I called. | Read Full Review

9/25/2024 12:00:00 AM | DealerRater

★★★★★ ODALISCANDIA

Service is always great and quick! Katlyn I always willing to help! Totally recommend this service location! | Read Full Review

9/25/2024 12:00:00 AM | DealerRater

★★★★★ marcussteedley

My service advisor was very nice and helpful I will definitely be coming back for my next service. | Read Full Review

9/25/2024 12:00:00 AM | DealerRater

★★★★★ Chuck Dress

I’ve owned VWs all my life and have had nothing but amazing things to say about my dealer service experiences up to now. I took my Passat to Lakeland VW for an air temperature sensor which their parts department advertises as a $96 part you can buy from them. My estimate to repair? $538.43! I was told by the service adviser they were | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ poffbritt

Customer service was personalized and comfortable. The product is nice however the specs are not gone over by the sale rep and the vehicle is not either. I purchased a VW Atlas and was handed the keys once the sale was complete, and the reps took off. I did not even know how to turn the head lights on to leave the dealership. I also | Read Full Review

9/24/2024 12:00:00 AM | DealerRater

★★★★★ PKLEBER

Matt is the best!! You can not ask for a better service adviser. He works hard at taking care of you. | Read Full Review

9/23/2024 12:00:00 AM | DealerRater

★★★★★ Williams_don7

Service advisor, Katlyn, is great at being accommodating, listening and ensuring concerns are addressed properly. | Read Full Review

9/23/2024 12:00:00 AM | DealerRater

★★★★★ Tori Kantor

Great experience! Super friendly, quick and easy. I wasn’t pressured to buy anything I didn’t need. Highly recommend! | Read Full Review

9/22/2024 12:00:00 AM | DealerRater

★★★★★ claireroker

It took too long to complete the oil change/scheduled maintenance but the woman at the desk was very kind and considerate, checking on me and when they would be done. | Read Full Review

9/22/2024 12:00:00 AM | DealerRater

★★★★★ allison.laiosa

The prices are out of control and my 300$ key fob still doesn't work!!! The jetty is my least favorite vehicle of my life (per how expensive things for it are). So expensive and not worth the cash. | Read Full Review

9/22/2024 12:00:00 AM | DealerRater

★★★★★ Victor Colon

Thank Elizabeth for your service and to exceed my expectations. Always have great experience at this location. Highly recommended it. | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ Johan Arnaud

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9/21/2024 12:00:00 AM | Google

★★★★★ fgiovanetty

Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume responsibility to fix defective part. Imposible to break a light by touch when is meant to be touched to turn it on ! I wonder ho | Read Full Review

9/21/2024 12:00:00 AM | DealerRater

★★★★★ Victoria Kantor

Had an amazing car buying experience with Hunter! Highly recommend. Wasn’t pushed to buy anything unnecessary and he was great with playing with my toddler while I worked on paperwork. | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Frank Tragesser

They make you feel like family!!!! | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ Jorge Dragustinovis

Thanks to Michelle Barnett for making my shopping experience awesome. In general all the staff were very helpful and truly honest with the whole thing. I came in thinking the worst but shortly after entering the showroom I was put at peace. They treated my young son with same respect as myself. My new 2024 Jetta is super great and sp | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ Brandon Lewis

Matt provided such exceptional customer service and no matter if it's 7:30 am or 6:00 pm, he is so friendly and always willing to help. He is so knowledgeable, such a great leader, has so much patience, and always is letting me know of what's going on with my vehicle. The whole staff here is absolutely phenomenal and I have been a cu | Read Full Review

9/18/2024 12:00:00 AM | DealerRater

★★★★★ dragustinovis1

The whole experience was amazing. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process. | Read Full Review

9/18/2024 12:00:00 AM | DealerRater

★★★★★ Caselton11

They were very professional and very courteous. Very clean in the lobby and restroom. I am very impressed. | Read Full Review

9/17/2024 12:00:00 AM | DealerRater

★★★★★ mzdiva finest

Very good experience with you all. All my questions were answered. I thank you all for the services. | Read Full Review

9/16/2024 12:00:00 AM | Google

★★★★★ Leyza Nazario

Great customer services, quick services!!! | Read Full Review

9/16/2024 12:00:00 AM | Google

★★★★★ Tony De Jesus

Excellent service! | Read Full Review

9/16/2024 12:00:00 AM | Google

★★★★★ Rob Ulaner

Had an appointment for a simple oil change. It took them 3.5 hours !!!!!! Unacceptable ! Never again !!!!!! | Read Full Review

9/16/2024 12:00:00 AM | Google

★★★★★ abigailcohenhome

Ashley was clear, fair, informative and accommodating. I was comforted by her expertise and professionalism. | Read Full Review

9/15/2024 12:00:00 AM | DealerRater

★★★★★ julian.lauraashley

Below expectation service. Vehicle not serviced properly. Poor follow through. Broken technology. No follow up. | Read Full Review

9/15/2024 12:00:00 AM | DealerRater

★★★★★ Paul Lemon

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9/13/2024 12:00:00 AM | Google

★★★★★ E Wash

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9/12/2024 12:00:00 AM | Google

★★★★★ Grant McCumber

Great experience from start to finish! Everyone was super friendly and helpful. The girl that checked us in was extremely friendly and helpful. The mechanic that worked on our car took the time to explain the problem and show me what the car needed and did a great job. I would highly recommend Lakeland Volkswagen to anyone looking f | Read Full Review

9/12/2024 12:00:00 AM | Google

★★★★★ Edie W

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9/12/2024 12:00:00 AM | Google

★★★★★ Grant M

Great service department. Girl that checked us in was super helpful and friendly. Mechanic did a great job and explained exactly what needed to be done. They take pictures and give you a full report. Work was done well. I highly recommend this dealership. | Read Full Review

9/12/2024 12:00:00 AM | DealerRater

★★★★★ EFoster

Katlyn was so kind and helpful. We really enjoyed working with her. While my car was able to be repaired, it was frustrating that Volkswagen no longer makes the part that was needed for my model year. | Read Full Review

9/12/2024 12:00:00 AM | DealerRater

★★★★★ Idh0811

Great service and personal attention from our service advisor Pleasant surroundings without every salesperson coming up to you | Read Full Review

9/11/2024 12:00:00 AM | DealerRater

★★★★★ JONAEQUINTANILLA

Ashleigh is the best! She did an amazing job at making sure I understood everything that they were doing on my car. She really goes above and beyond. As long as she still works here I will always bring my car here for service. | Read Full Review

9/11/2024 12:00:00 AM | DealerRater

★★★★★ superspacemunky

Everyone I dealt with was very pleasant. Any issues I had during the service were explain to me in detail so I could make an informed decision. Dan was excellent and treated my car like it was his own which I was very appreciative of. In the future if my car needs service, or I'm looking to buy another, I will gladly go to lakeland o | Read Full Review

9/11/2024 12:00:00 AM | DealerRater

★★★★★ Chey M

I loved how this dealership took care of me. I made a last minute appointment, and they were able diagnosis the problem and fix it in the same day. | Read Full Review

9/11/2024 12:00:00 AM | DealerRater

★★★★★ Scottie D

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9/11/2024 12:00:00 AM | Google

★★★★★ Jonae Quintanilla

I had a scheduled appt. I dealt with Ashleigh who kept me up to date and was a pleasure speaking to. I understood everything that was happening with my car and they even got it done earlier that expected. I love this service team! But Ashleigh soars above all! | Read Full Review

9/9/2024 12:00:00 AM | Google

★★★★★ fabi

Worked with Matt - was there for an oil change and courtesy car wash - Service was great overall! | Read Full Review

9/9/2024 12:00:00 AM | DealerRater

★★★★★ Eileen Rosario

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9/8/2024 12:00:00 AM | Google

★★★★★ J

I've been a customer since 1996 which in itself is an expression of satisfaction. Service has always treated me right. | Read Full Review

9/7/2024 12:00:00 AM | DealerRater

★★★★★ S Cabrera

Their customer service is terrible and the selection of vehicles just as bad. If you have 23 volkswagen taos in stock and 19 of them are bright blue, don't think that's very smart, nor good for business. The seller was not pleasant and got very defensive when i told her i could get more for my trade in (which i totally did somewhere | Read Full Review

9/7/2024 12:00:00 AM | DealerRater

★★★★★ Gordon Carbaugh

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9/7/2024 12:00:00 AM | Google

★★★★★ pmoran824

Great service. Always well informed ahead of time before service is performed and the cost | Read Full Review

9/6/2024 12:00:00 AM | DealerRater

★★★★★ moyano.lou

Matt and the team in the service dept are friendly knowledgeable and professional and the reason I continue to return to Lakeland VW | Read Full Review

9/4/2024 12:00:00 AM | DealerRater

★★★★★ ACRUTCHFIELD65

The dealer ship is very clean. The service clerks are very friendly and helpful. The refreshments stand or beverage stand Is all always well stocked very clean. | Read Full Review

9/4/2024 12:00:00 AM | DealerRater

★★★★★ PARDRIDGEK

Did not listen to my requests or conserns. Didnt honar my appointment in a timely mannor. Requested a call back to address these conserns and others. Like puttung the WRONG oil in the engine. Maybe Ill recieve a call back now. | Read Full Review

9/2/2024 12:00:00 AM | DealerRater

★★★★★ hjwoodend

Service was efficient and the staff professional and courteous as usual. I feel confident that our car is being well looked after. | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ GUY.JASONM

I originally brought my GTI in for a suction pump recall, and for a check up on my wheels. They found that the inner rim of each tire was damaged and the inner wiring was exposed. Since GTIs are rare for the area, they had to order the tires. I needed to leave my car at the shop because they recommended that I shouldn’t drive it home | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ Wgonzalez0385

Everyone in the dealership was polite, Katelyn was a pleasure to deal with and my car was serviced exceptionally. | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ Jennifer Greene

My sales man Hiram was very knowledgeable. He never Pressured me into a car. It took months to get the car I wanted. I almost gave up hope and one day he texted me and said guess what? I have the car. I went to the dealership drove the car and signed paperwork in 30 minutes was out the door with him showing me how to navigate my n | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ Leigh Black

Would recommend. Willing to resolve resolutions and have always treated me with respect. | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ Jaivis Sama

Excellent service. | Read Full Review

8/29/2024 12:00:00 AM | Google

★★★★★ troy

I took my car in without an appointment and they were very helpful, professional and prompt. They diagnosed in address, the problem quickly and Efficiently. They were able to work me into their very busy day and a timely manner. They kept me informed along the way I wouldn’t hesitate to use them again. | Read Full Review

8/29/2024 12:00:00 AM | DealerRater

★★★★★ debdoughty

I'll do this one more time as I'm having a very hard time with your site. The people are friendly, compassionate, good advice and beyond to satisfy your customers | Read Full Review

8/29/2024 12:00:00 AM | DealerRater

★★★★★ Jnh34785

Jarime was very easy to work with. No pressure, answered all questions promptly & tool great care of me during my transaction. Will definitely be back next time. Highly recommend! | Read Full Review

8/29/2024 12:00:00 AM | DealerRater

★★★★★ Travis Nolen

The sales experience was good... but I was trading in a 2 year old vehicle, so of course it was. I've had quite a few issues with the service department. I had to return and wait something like 5 times for a windshield wiper issue that was causing them to constantly turn on at random. Thankfully that finally got resolved. Recently | Read Full Review

8/29/2024 12:00:00 AM | Google

★★★★★ Christian Selagea

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8/27/2024 12:00:00 AM | Google

★★★★★ aolalberto.zapata

Good costumer service every body so nice Ashley a special costumer the experience loved thanks you so much | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ LRIDDLE80

I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! | Read Full Review

8/26/2024 12:00:00 AM | DealerRater

★★★★★ aaireal

Hunter was nice, informative, and listened to our needs. However, I texted him once he got our business about a feature on the car and have yet to hear back from him. | Read Full Review

8/26/2024 12:00:00 AM | DealerRater

★★★★★ pjmedina

I have always had great service from Lakeland Volkswagen. Every rep I have had contact with were great! Courteous and helpful. I have to give kudos to the following people: Hiram in Sales, Katlyn Ashley and Matt in Service, and Business Manager Larry. | Read Full Review

8/25/2024 12:00:00 AM | DealerRater

★★★★★ tishatalbot

Great cafe area to wait in. I love the video they send with the recommendations. Katelyn was great a checking in. | Read Full Review

8/25/2024 12:00:00 AM | DealerRater

★★★★★ Scott Taylor

I have purchased 5 vehicles from this dealership.I had terrible experience with service and bought next from another dealer about 50 miles away. I decided to give them another try and ended up buying my 7th Volkswagen today. Sales staff was great and buying experience was great. I purchased a newly traded in Jetta 2024 with less than | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Camclean

Dealership was good. Not a knock my socks off, but good. Little crowded when you walk in, with the way the desks are situated in the service area. Also compared to other dealerships with service centers, the cost to get an oil change and a separate charge to rotate tires is considerably higher here at the VW service center. This will | Read Full Review

8/24/2024 12:00:00 AM | DealerRater

★★★★★ MCCLEARYFL

Hiram is always professional, knowledgeable and friendly. He is always available to answer questions and give support. | Read Full Review

8/23/2024 12:00:00 AM | DealerRater

★★★★★ mcorderostahl

Katlyn was very helpful and friendly. She explained in detail the additional services recommended by the dealership and very respectful of my service choices. | Read Full Review

8/22/2024 12:00:00 AM | DealerRater

★★★★★ Shannon Burke

I bought my car in Tampa but rather take my volkswagon here. They are very professional. Everyone I have dealt with was super nice and went above and beyond. Thank you. | Read Full Review

8/22/2024 12:00:00 AM | Google

★★★★★ Ian Wald

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8/22/2024 12:00:00 AM | Google

★★★★★ sjuniorboy

Maintenance —when you pay for oil change most dealers include tire rotation in pricing-plus your maintenance agreement @ purchase is 24 months every 10,000 miles. This is to long even for full synthetic—- no one should even purchase this, it’s not worth the money for 2 oil changes in 2 years | Read Full Review

8/22/2024 12:00:00 AM | DealerRater

★★★★★ TLWYNN17

Hiram was extremely helpful and knowledgeable. Larry was helpful as well and made financing stress free | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ fedow00

The staff is always professional. Everything is explained so that you understand what's going on. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ moya0182

Best car experience ever! Drive over 2 hours and wasn’t disappointed. Smooth transition . I was in and out in 1 hour. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ zackary.d.wilkins820

The dealership was very clean and nice. The service writers are very friendly and a great help with any questions. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ JALLENSMITH01

The recommended repairs were completed without issue and for the price that was quoted. My service experience was excellent. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ Shawntae

Katlyn Oldham is very knowledgeable, honest and friendly and always keep you informed with vehicle updates. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ DANIELLELDRIDGE

This service department goes above and beyond is top notch. They always give 5 star service. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ biresdon

Caitlin is a great service writer she's knowledgeable friendly and always gives us great advice with our Volkswagen. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ john moya

Exceptional service! Drove over 2 hours and wasn’t disappointed with my purchase. Excellence driven customer service and satisfaction! Best car experience ever! | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ Katie Rucker

Awesome team I'm very happy with the service I received. | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ Manerik

Great fast service! | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ Forrester953

Turn around for this particular repair need took a week because a battery needed to be ordered. Repair was completed and pickup transportation was provided from my customers home to the dealership for vehicle pickup. This was very much appreciated. Overall dealership did a good job. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ CMC.HRUBES

Kaitlyn is phenomenal! So personable, professional, but most importantly, knowledgeable. As a female, I am always worried that I am going to be taken advantage of at a car dealership, but Kaitlyn understands, and is someone I can trust. | Read Full Review

8/19/2024 12:00:00 AM | DealerRater

★★★★★ JTerry81

Everything went well with the service I had done. The staff were excellent and professional. Great job Lakeland Volkswagen ! | Read Full Review

8/18/2024 12:00:00 AM | DealerRater

★★★★★ Edie Allen

I was early for my appointment and expected to have to wait. Matt and the VW service crew were on it early on a Saturday morning. Thanks for the great service. | Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ Alex Morales-Hernandez

Great experience buying a car! | Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ Cassandra Smith

I faced a unique, perplexing issue with my VW beetle. I was overwhelmed when I came into the shop. Ashleigh H. took such amazing care of me. I am so grateful to her and the team. Wonderful job you guys! | Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ SISON539

I was able to make an appointment online using my VW app. The entire experience was convenient. | Read Full Review

8/17/2024 12:00:00 AM | DealerRater

★★★★★ Pitre413

Katlyn goes above and beyond to assure that the correct repairs and maintenance are done right. | Read Full Review

8/17/2024 12:00:00 AM | DealerRater

★★★★★ Cristina Rodriguez Fondon

It is hands down the most fantastic dealership!! They are so friendly, helpful, and accommodating. It is an amazingly peaceful place. No matter what you’re doing, whether you're looking for a car, getting a service, or even asking questions about quotes, they will go above and beyond to help. I drove from Brandon, and it was worth it | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Jared Faniel

Great place! Friendly people! | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Donna Wofford

I had to trade in my previously owned Volkswagen for a newer car. Everyone was welcoming and listened to my requests for my new car. The process went very smoothly and I was able to find a vehicle that met my needs. | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Kevin Bond

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8/16/2024 12:00:00 AM | Google

★★★★★ Norman Rabold

Very helpful service manager and great mechanics. Your Volkswagen is in good hands here at Lakeland Volkswagen. | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Lynn Owens

Very pleased with your service department. Maintenance completed in a timely manner. Ashleigh is very helpful and kept me informed during the visit. | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ javier lopez

I was greeted by a friendly salesperson, answer all my questions and oriented me about the car and different trims. It took me on a drive test to experience the car. Overall I ended buying the car on a Sunday with no problems | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ FIORELLA MORALES

Second time there , buying a car was a pleasure to do with thos dealer. Great prices and excellent customer service ?? | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ Frederick Humphries

Great service representatives. They are very flexible when an urgent issue arises. I can always rely on them to help me and take care of three VWs. | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ karin.j.bush

Always have a wonderful experience at Lakeland VW. Their professionalism, friendliness and willingness to work with me is the reason I always comeback to them. | Read Full Review

8/14/2024 12:00:00 AM | DealerRater

★★★★★ candkmayes

Kathy and the service department were able to squeeze me in late on a Saturday. They were so accommodating and friendly. My experience with Lakeland VW services has been outstanding and I highly recommend both Kathy and Lakeland VW’s service department! | Read Full Review

8/14/2024 12:00:00 AM | DealerRater

★★★★★ KEP

Service Advisor Ashleigh answered many of my periodic maintenance concerns. Oil change and Brake flush done neatly. The Parts Counter man kindly answered several questions I had about replacement tires and the dispensing of the VW Specification Diesel Engine Oil. | Read Full Review

8/14/2024 12:00:00 AM | DealerRater

★★★★★ WNG4

My car still has a little problem starting after new battery. And it also seems as if it wants to cut out when slowing down. Which is a problem that I have repeated reported to Wallace VW in Stuart, Fl. However, my service advisors are excellent. | Read Full Review

8/14/2024 12:00:00 AM | DealerRater

★★★★★ chloethomasson

Kaitlyn told me to come in on one day specifically and did not schedule an appointment. Then made me wait 2 days to receive my car back knowing I am 9 months pregnant. Due to her not scheduling an appointment I had to miss work multiple days. | Read Full Review

8/13/2024 12:00:00 AM | DealerRater

★★★★★ stepmonster63

Poor communication. Had to keep calling back for a status. Part needed was marked up 300% ??? Would never use them again. Needed ride to get car and they were supposed to pick me up at 10am and they didn’t arrive til after 11am. | Read Full Review

8/13/2024 12:00:00 AM | DealerRater

★★★★★ PR6964

A very great customer service in person an also by phone,attentive on all what the needs of my car. Thanks a Million,keep the great work.See ya soon. | Read Full Review

8/10/2024 12:00:00 AM | DealerRater

★★★★★ cocullin

I was able to schedule a service for my suv quickly on a Saturday. I was greeted by a friendly service advisor and everything ran smoothly in a reasonable time manner | Read Full Review

8/10/2024 12:00:00 AM | DealerRater

★★★★★ melvin.ruiz2010210

Service was great but i made an appointment for no reason because i took hours to get my car done after I dropped off in the morning and got it back later in the afternoon and my maintenance light wasn’t reseted after the service | Read Full Review

8/9/2024 12:00:00 AM | DealerRater

★★★★★ clansun

Hope to make this my dealership of choice.The service was excellent and personal professional | Read Full Review

8/6/2024 12:00:00 AM | DealerRater

★★★★★ Peter Medina

The team at Lakeland VW have always done a great job. Ashley, Katlyn and Matt are great! They resolve the problem quickly and keep me updated on the progress. | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ Alex Morales

The purchase of the vehicle was very simple and pleasant. Having said that, vehicle had a problem with the hand-free mic. I spent more than 5 hours waiting to be fix and they were unable to do it. I will have to go back and leave the new vehicle for day so they can check and find out what is going on. | Read Full Review

8/5/2024 12:00:00 AM | DealerRater

★★★★★ landoners

When I arrived at the service department. I thought my appointment was on that day for an oil change. I discovered it was actually the next day. Matt didn’t argue with me. He took me anyway even though they were busy that day. They finished my car later that day. They took me to and from work which is VERY convenient. | Read Full Review

8/4/2024 12:00:00 AM | DealerRater

★★★★★ felipe.rosa

Katlyn Oldham have the best customer service!! The service was completed on time. Highly recommend this VW. The best part was that they drive you home and pick up! That helped me a lot. | Read Full Review

8/4/2024 12:00:00 AM | DealerRater

★★★★★ troopcg2001

Very nice respectful service technician, took my tire order over the phone and gave me a prompt appointment. The service rep was on point gave me his business card and took care of me. I also got to speak to mechanic supervisor who was very nice. A little pricey for my tire issue but excellent experience at the dealer. I may also add | Read Full Review

8/3/2024 12:00:00 AM | DealerRater

★★★★★ furiel20

Excellent service, I get treated like family, minimal wait time, my experience at Lakeland Volkswagen and staff AAA +. | Read Full Review

8/3/2024 12:00:00 AM | DealerRater

★★★★★ biles

Pleasant service desk: Ashleigh. Waiting area comfortable. Don’t know why an oil change and a new key programming took 4 hours though. | Read Full Review

8/3/2024 12:00:00 AM | DealerRater

★★★★★ melindawb

I have been a faithful and happy customer of Lakeland VW for many years. Every one from the receptionists to the sales and service staff. I've purchased three VWs from this dealership and always return because of my trusting their service and honesty. | Read Full Review

8/3/2024 12:00:00 AM | DealerRater

★★★★★ DocK

The people are very nice, but the mechanics seem to be completely incompetent. Took my car in for a chronic low pressure tire. They returned it the same warning lights still active. A week later started getting the same warning light for a second tire. Took it back to them, they kept it for three days couldn’t find anything and retur | Read Full Review

8/3/2024 12:00:00 AM | DealerRater

★★★★★ fmullen032000

Usually I have no issues with the dealership. It hasn't given me any trouble before... However, this past visit they tried to scam me. Unsure if its because of sexism or because they just thought I'd be too stupid to notice. I came to the dealership to have an oil consumption test. Which, all they do is mark where my oil is on the di | Read Full Review

8/3/2024 12:00:00 AM | DealerRater

★★★★★ mernail24

Poor customer service and lack of accountability when they are neglect for not properly handling your vehicle. My vehicle went for service for one thing then engine cover is gone from my vehicle which they allege there was never one there. I advise people to take pictures of their vehicle in case you’ve to prove it later | Read Full Review

8/3/2024 12:00:00 AM | DealerRater

★★★★★ Dori

I purchased a service package with my brand new vehicle that included oil changes. When I arrived for my first oil change at 15,000 miles, I was informed that I had forfeited my first oil change because it was not done at 10,000 miles. This is extremely disappointing as I paid for this service and was not informed of any such conditi | Read Full Review

8/3/2024 12:00:00 AM | Google

★★★★★ ANTHONY.F.GERONIMO

Great guys at Lakeland VW. You could tell they work well as a team and care about the customer experience. Hiram was a genuine salesman and made the experience enjoyable. If you’re in the market for a VW and want a little touch of Southern Hospitality you should go see them for your next purchase. | Read Full Review

7/30/2024 12:00:00 AM | DealerRater

★★★★★ Darla Kofler

Today I bought my very first electric vehicle and I purchased it from Lakeland VW. To say it was a great experience is an understatement. From the moment I walked in I was greeted by the business manager, Larry Riddle. Larry began to tell me about the dealership as well as a bit about the vehicle. He then introduced me to Hunter the | Read Full Review

7/27/2024 12:00:00 AM | Google

★★★★★ Megan Mchugh

I came in with my husband and wanted to upgrade my vehicle. we had Hunter and he was wonderful! we were in and out very quickly. would recommend! | Read Full Review

7/18/2024 12:00:00 AM | Google

★★★★★ Kevin Casanas

My wife and I recently purchased a 2024 vw atlas and I was very happy with our deal. I was very impressed on how fast our deal went. Hunter helped us tremendously totally recommend. These guys are the best! | Read Full Review

7/17/2024 12:00:00 AM | Google

★★★★★ Carey Christenson

Avoid this service department at all costs. Since purchasing our vehicle, we've had consistent issues. The service advisors and managers will go to great lengths to avoid performing warranty work. Most recently, I took my car in for a wheel alignment and balancing, only to have my rims scratched with no accountability taken. Today, I | Read Full Review

7/16/2024 12:00:00 AM | Google

★★★★★ Kevin Torres

Hunter was very professional and patient. My dad and I had a pleasant experience here. | Read Full Review

7/14/2024 12:00:00 AM | Google

★★★★★ Katelyn Hull

I took my car to this Volkswagen because I have an oil leak. I have had two oil leaks in the past that I have gotten “fixed” there. It was a 1300$ job and now it’s leaking for a third time. Now they’re saying it’s leaking in four different places and it’s gonna be 3200$. I also asked if I were to have to leave my car could they give | Read Full Review

7/8/2024 12:00:00 AM | Google

★★★★★ karynanjali

Excellent service! Quickly got me in to complete warranty and recall work. Was very thorough in going over the vehicle. | Read Full Review

7/6/2024 12:00:00 AM | DealerRater

★★★★★ Luis Baez

Great service and fast process. Good treatment from the vendor and the manager. A + rated | Read Full Review

7/6/2024 12:00:00 AM | DealerRater

★★★★★ HERBROWAN

Service Dept to great care of me when I got in and made me feel at home. Keep me updated on the status of the service being provided. This is now my preferred Dealership. | Read Full Review

7/5/2024 12:00:00 AM | DealerRater

★★★★★ Sami Santos

Service advisor, Katlyn Oldham, was the absolute best!!! She explained everything very well and made sure to answer any questions I had about the services being done on my car. She definitely made me feel a lot more comfortable (being a girl) going to the dealership alone to get my car serviced. VW keep her as long as you can! You’ve | Read Full Review

7/5/2024 12:00:00 AM | Google

★★★★★ Kristen M

I just want to say how amazing this dealership is. Hiram and Larry were the best. I appreciate the not pushy sales tactics, especially after the last few weeks of visiting other dealerships, this dealership is a breath of fresh air. Thank you for helping my son purchase his first brand new car. I would recommend this dealership to | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ Richard Nichols

The greetings and personal experience was beyond approach but the professiondlsm seems to be lacking. My vehicle is under warrenty as of the time of post. Schedued for safety check and top off of fluids for return trip from Florida to Ohio. Charlotte Sc dash alert to check oil. I of course added oil to resolve the issue amd not cause | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ NELSON.RICARDO.MORAES

It is a good place to do service in your Volkswagen. All people are nice. | Read Full Review

6/28/2024 12:00:00 AM | DealerRater

★★★★★ tdewdney

Went into the service department they was very courtesy and kind and they got me in and out | Read Full Review

6/24/2024 12:00:00 AM | DealerRater

★★★★★ DJ STEPHANIE LAWSON

| Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ Family B

Hunter and his manager were awesome! We drove all the way from Bradenton to see them and get our car!!! Awesome price and service!!! Thank you all! | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ sciarav1

Went for new tires and new radiator charged 800 dollars so dealership would agree that radiator should b replaced | Read Full Review

6/22/2024 12:00:00 AM | DealerRater

★★★★★ Shorty33803

They have been serving my Jetta’s and am very happy with the service they provide friendly polite and very accommodating | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ harrietaina

I can’t thank Lakeland Volkswagen enough for finding out what was wrong with my Atlas. Ashley was amazing very kind and patient with me. | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ r-kelley

I had a recurring issue with the vehicle post-maintenance; the service advisor, Ashley, was not very helpful during the phone call. I think I will try WV Brandon (East Tampa). | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ Tbevis

I like the car selection and the place was clean, but management staff are beyond rude in that office. | Read Full Review

6/19/2024 12:00:00 AM | DealerRater

★★★★★ dcingarijr

The service department at Lakeland VW are the best in the area. The team there are top notch! | Read Full Review

6/18/2024 12:00:00 AM | DealerRater

★★★★★ agon

Dealership was about get my car same day. And same day out with a report of what it needed to be done. Was explained to me what was believed to be the problem from which original reason I took it and what could do to fix it | Read Full Review

6/18/2024 12:00:00 AM | DealerRater

★★★★★ DKESSELL1

Larry did a great job of explaining all the warrantee options. no pressure to purchase. great straight forward pricing. Nick is the best salesman. Very knowledgeable and helpful. | Read Full Review

6/17/2024 12:00:00 AM | DealerRater

★★★★★ orlando.diaz64

Decent selection of vehicles, the staff was professional and courteous. I managed to get a good deal, and the staff made the process easy for me. It is my first time driving a Volkswagen, so far, I am loving it. I would recommend it to others. | Read Full Review

6/17/2024 12:00:00 AM | DealerRater

★★★★★ Katie Lockenwitz

Hunter was fantastic from start to finish I was so anxious in having to get a new car and he made things with such ease and as painless as possible. | Read Full Review

6/17/2024 12:00:00 AM | Google

★★★★★ robarmstrong614

Embarrassingly bad experience. Service wanted over 3k to replace an alternator (which was NOT tested), a new battery (which was also not needed, battery is new and fine) and various other items BEFORE diagnosing , let alone repairing the real issue. Wildly inappropriate. NO diagnosis on real issue, rather since it didn't start, it MU | Read Full Review

6/17/2024 12:00:00 AM | DealerRater

★★★★★ klockie2114

Everything was done with ease even with my anxiety being high. Start to finish A+ | Read Full Review

6/16/2024 12:00:00 AM | DealerRater

★★★★★ gilliancorrigan

Very pleasant staff. nice waiting area. No hard upselling. ( unlike other dealerships that try to sell you a new car while getting current vehicle serviced ) | Read Full Review

6/15/2024 12:00:00 AM | DealerRater

★★★★★ al and anna marie cooney

Gio and Ashley r the best. | Read Full Review

6/15/2024 12:00:00 AM | Google

★★★★★ Phyl

I bought a used car from Lakeland Volkswagen. I read reviews and most were satisfied. So I entrusted them and bought a car ( used). It was supposed to be certified preowned. I accept as is because I only need this as a back up to keep miles off my new truck. I left the dealer ship and the brakes were metal against metal. Talked to th | Read Full Review

6/15/2024 12:00:00 AM | DealerRater

★★★★★ ortiz.yesenia2007

He is amazing and very profesional. thank you for your good job. I really appreciate you. | Read Full Review

6/14/2024 12:00:00 AM | DealerRater

★★★★★ cinthiaenid14

Ashley in services is awesome keeping me up to date on what’s going with my car with full detailed provides great customer service. | Read Full Review

6/14/2024 12:00:00 AM | DealerRater

★★★★★ lstromain

Efficient, friendly and helpful. I wish the service agent had asked me a few more questions to dig into issue, but I appreciate the level of service provided, including the shuttle! | Read Full Review

6/13/2024 12:00:00 AM | DealerRater

★★★★★ Helen11

They were very professional and courteous . I always feel so welcome when I go there.. | Read Full Review

6/13/2024 12:00:00 AM | DealerRater

★★★★★ bishopstaff7

They are the best and friendly ever visited purchasing your next car go to lakeland volkswagen you will be delighted you purchase. | Read Full Review

6/12/2024 12:00:00 AM | DealerRater

★★★★★ FRENCH116

Hiram our salesman was extremely knowledgeable. Paperwork ready to sign in a timely manner. Had the car detailed and ready for us as we worked through the paperwork. Overall made the process very quick and easy. Everyone at the dealership that we met was pleasant to interact with. | Read Full Review

6/12/2024 12:00:00 AM | DealerRater

★★★★★ snlanghorne89

Customer service is not the best. Would rather the customer be inconvenienced then the dealership. | Read Full Review

6/12/2024 12:00:00 AM | DealerRater

★★★★★ Juan

Good customer service ,friendly, professional, knowledgeable,I recommend see her when go to service department | Read Full Review

6/11/2024 12:00:00 AM | DealerRater

★★★★★ abneryesidb12

The place was beautiful, the attention it was perfect, and they explain pretty well the things that I need to fix. | Read Full Review

6/11/2024 12:00:00 AM | DealerRater

★★★★★ Stephanie

My car & I are always well taken care of! Great customer service & communication! Fair prices! | Read Full Review

6/11/2024 12:00:00 AM | DealerRater

★★★★★ Kevin Groves

Purchased a car last month and was very pleased with the experience. Hunter (sales agent) was not pushy at all and gave us the time we needed to make a decision and answered all our questions! Hunter even helped detail the car before we drove it off the lot! | Read Full Review

6/11/2024 12:00:00 AM | Google

★★★★★ Erika Howard

I had the pleasure of working with Hunter Jackson and he was amazing. Hunter was able to answer all my questions and he was very knowledgeable regarding different vehicles. Hunter made my experience at VW easy and smooth. I will definitely come back to visit Hunter when I need another car. | Read Full Review

6/11/2024 12:00:00 AM | Google

★★★★★ mariahinder

Great service and staff is friendly and helpful. Charges are explained in detail and car wash is much appreciated. | Read Full Review

6/10/2024 12:00:00 AM | DealerRater

★★★★★ CGOBERN

The team at this dealership provided great service and answered all of the questions I had about the SUV I purchased. Michelle even walked me through a brief run down of all of the features of the SUV before leaving the lot. | Read Full Review

6/9/2024 12:00:00 AM | DealerRater

★★★★★ fedow00

Katlyn Is always the best. She keeps me informed on everything that is happening. Just a joy working with her | Read Full Review

6/8/2024 12:00:00 AM | DealerRater

★★★★★ slackashley2

Everything at this dealership from purchase to service on my Tiguan has been a great process. | Read Full Review

6/5/2024 12:00:00 AM | DealerRater

★★★★★ natalie-jones

The lady at the desk was very nice and helpful when I dropped off my car for general inspection. | Read Full Review

6/5/2024 12:00:00 AM | DealerRater

★★★★★ alchemy1989

Great service and customer service. Did take 3 hours longer even though I had an appointment. | Read Full Review

6/4/2024 12:00:00 AM | DealerRater

★★★★★ Jason

Communication is terrible. I came in for an oil change and tire rotation and originally scheduled a ride so my son and I weren't stuck sitting around. 1 hour into it they finally came with the list of things of recommendations ( I was originally told 1.5 hours for everything) 2 hours later they were finally done. I'm not a fan of tha | Read Full Review

6/4/2024 12:00:00 AM | DealerRater

★★★★★ pbeckenr

Disappointed, as usual, with the service provided. My windshield was cracked during an oil change and the manager wanted to pass blame instead of taking accountability. | Read Full Review

6/4/2024 12:00:00 AM | DealerRater

★★★★★ John Ashley

Excellent dealership to deal with. They go above and beyond for the customer. | Read Full Review

6/3/2024 12:00:00 AM | Google

★★★★★ COLEKOON7

Very good customer service. Friendly service as well which isn’t seen at most dealerships. They actually care about you. Ashley was great! | Read Full Review

6/2/2024 12:00:00 AM | DealerRater

★★★★★ CFROST062868

Took a few tries to figure out the issue but they never gave up on it and the issue was resolved. Excellent service, friendly and honest. | Read Full Review

6/2/2024 12:00:00 AM | DealerRater

★★★★★ johnschanck

I've been coming to dealer since the early 1990's. Been satisfied all along. | Read Full Review

6/2/2024 12:00:00 AM | DealerRater

★★★★★ horaceeads

Lakeland VW had great customer service not sure why now it seem less detailed and disconnected from the customer care | Read Full Review

6/2/2024 12:00:00 AM | DealerRater

★★★★★ LESLIE.ASHLEY.75

Everyone was friendly and helpful. They kept me updated on the progress of my vehicle. | Read Full Review

6/1/2024 12:00:00 AM | DealerRater

★★★★★ tyler.monosa

Service was spectacular, great communication and inspection report. Very timely manner as well. Will definitely be back | Read Full Review

5/31/2024 12:00:00 AM | DealerRater

★★★★★ michael_buehler

The dealership staff was professional and curtious. They were honest about the time it would take and made sure I knew the progress of my vehicle. | Read Full Review

5/31/2024 12:00:00 AM | DealerRater

★★★★★ mikejustin94

Outrageous costs!! 647 dollars for an oil change, tire rotation and battery. I also don’t think I even got the tire rotation I paid for. Also, that total was with a 10% off coupon! | Read Full Review

5/31/2024 12:00:00 AM | DealerRater

★★★★★ jillianabigail03

I love working with local dealerships that emphasize good service. VW Lakeland is efficient and caring! | Read Full Review

5/30/2024 12:00:00 AM | DealerRater

★★★★★ peter90

Took me in without an appointment, and took care of what needed to be done. | Read Full Review

5/28/2024 12:00:00 AM | DealerRater

★★★★★ mike7357

Visited Lakeland Volkswagen yesterday and they wouldn't let my wife and I test drive a Golf GTI because they feel like it's a "specialty vehicle" according to the salesman that talked to us. We were the only people on the lot and they still were not interested in helping us. I will definitely buy my VW from a different dealership. | Read Full Review

5/26/2024 12:00:00 AM | Google

★★★★★ RAYNEZT1

I am pleased with my purchase at Lakeland Volkswagen for my VW Jetta. This my second time buying a car from them and so far everything is going well. My first experience buying a vehicle from them was not great at all. As long as things continue along this same path this time around, I wouldn't hesitate to do business with this deale | Read Full Review

5/25/2024 12:00:00 AM | DealerRater

★★★★★ lauranewbery3

THE WOST! My car was bought with AC problems we addressed it to them they Mikey Mouse it for this past 2yrs. But not until now after the warranty it over they diagnosed the problem and want us to pay over $1000.00 to be fixed. That on top that I brought it for an oil change and they left the lids opened creating a complete drain on t | Read Full Review

5/25/2024 12:00:00 AM | DealerRater

★★★★★ Slefkof

I was able to get in last minute and they held my car and picked me up | Read Full Review

5/24/2024 12:00:00 AM | DealerRater

★★★★★ zorayac

Service was quick and professional. The waiting room was clean. They offered a coffee station with plenty of sitting areas, even recliners, and a large TV. These things make it very enjoyable to wait for service to be completed. They did offer shutter service to the nearby areas but I live & work 1hr away so I decided to wait. They a | Read Full Review

5/24/2024 12:00:00 AM | DealerRater

★★★★★ BOURNBROOKE

There are some Very rude people back there in the service department . I will never go back | Read Full Review

5/24/2024 12:00:00 AM | DealerRater

★★★★★ kellymckenna43

She is very attentive, easy-going, and very easy to work with. Always my go-to person. | Read Full Review

5/23/2024 12:00:00 AM | DealerRater

★★★★★ bshendr

Great customer service. I always feel welcome. I like being able to drop off my car. | Read Full Review

5/22/2024 12:00:00 AM | DealerRater

★★★★★ moyano.lou

I will always visit lakeland vw because of the service advisors and dept!!! Their dedication and professionalism is second to none. | Read Full Review

5/22/2024 12:00:00 AM | DealerRater

★★★★★ brett rutski

Just wanted to thank your service department and Katlyn for our last service. Everyone was kind and very informative. Always a great experience at Lakeland VW! | Read Full Review

5/21/2024 12:00:00 AM | Google

★★★★★ skdk062693

Hunter was great, stayed on top of things until vehicle was ready to drive off... | Read Full Review

5/19/2024 12:00:00 AM | DealerRater

★★★★★ bwarwick

We had a great experience. Most efficient dealer I have ever been to. Would recommend them strongly | Read Full Review

5/18/2024 12:00:00 AM | DealerRater

★★★★★ joseortiz31

The service department has been excellent both time I've been to the service, they fixed the problem I had it was regarding the sos module covered by warranty, I wish I had bought my car thru them, Great job Lakeland Volkswagen! Thank you! | Read Full Review

5/17/2024 12:00:00 AM | DealerRater

★★★★★ jeff4165

I purchased a 2020 vehicle that turned out to be a lemon. I will say that I feel that the service department is doing their level best to take care of the situation. Sometimes these things happen. | Read Full Review

5/17/2024 12:00:00 AM | DealerRater

★★★★★ jennifer.sullivan.hill

Perfect, thank you, always a pleasure. I would highly recommend this dealership and service department to my friends. | Read Full Review

5/17/2024 12:00:00 AM | DealerRater

★★★★★ Os1989

a big scam, they charged me almost $200 to inspect the car and told me that the transmission had to be changed and all of that is a lie | Read Full Review

5/17/2024 12:00:00 AM | DealerRater

★★★★★ Jason

Love the attention to detail they gave us during the service appointment. Thank you Lakeland VW | Read Full Review

5/16/2024 12:00:00 AM | DealerRater

★★★★★ rlyman68

Wright at least 15 words. Good service on time communication good location need nicer chairs in waiting area | Read Full Review

5/16/2024 12:00:00 AM | DealerRater

★★★★★ kristiecarlini

Professional and courteous. Technicians throughly inspect any mechanical issues that customer should be aware of. | Read Full Review

5/16/2024 12:00:00 AM | DealerRater

★★★★★ ramos.juan

Not happy with the price of the new battery. Did not want to provide the price of battery. Then I found out they were quoting $500 to change the battery. | Read Full Review

5/16/2024 12:00:00 AM | DealerRater

★★★★★ rinerforest

The trip in went very well and they were able to help me with my car issues very efficiently. | Read Full Review

5/15/2024 12:00:00 AM | DealerRater

★★★★★ Theresa Gaunder

The girls in the office were so sweet and attentive. The young man who picked me up was also very tenative. | Read Full Review

5/15/2024 12:00:00 AM | Google

★★★★★ Sara N.

Our experience at Lakeland Volkswagen was nothing short of exceptional. From the moment we stepped into the showroom, we were greeted by a clean and inviting environment that immediately put us at ease. Unlike other dealerships, there were no aggressive sales tactics here—just genuine enthusiasm for Volkswagen vehicles. Will, our sa | Read Full Review

5/15/2024 12:00:00 AM | Google

★★★★★ Gary Nicholes

Everything was perfect | Read Full Review

5/15/2024 12:00:00 AM | Google

★★★★★ April Digiorgio

Hunter was great. He walked my sister through everything, was very polite. The process was fast n easy. | Read Full Review

5/15/2024 12:00:00 AM | Google

★★★★★ Jose Ortiz

I chose Lakeland VW because they toke care of the problem I had with my VW and even toke me home and picked me up if I needed a ride, informed me of everything I'm very satisfied with Lakeland VW's service department I will continue using them for my VW's needs! Great team thank you! | Read Full Review

5/15/2024 12:00:00 AM | Google

★★★★★ Beverlygedney

I was treated kindly and all my concerns were taken care of. All staff I saw were very friendly. | Read Full Review

5/14/2024 12:00:00 AM | DealerRater

★★★★★ trinakn1

Every time we go to Lakeland Volkswagen it is a great experience. We would recommend them to friends. | Read Full Review

5/14/2024 12:00:00 AM | DealerRater

★★★★★ off2wdw

Everything was great! Fast and efficient Requiting a response means this is the LAST survey I take! I have no more to say! | Read Full Review

5/14/2024 12:00:00 AM | DealerRater

★★★★★ walsh2

Staff is very friendly and accommodating. A very professional service department. I would recommend them to all my family and friends. | Read Full Review

5/13/2024 12:00:00 AM | DealerRater

★★★★★ ani809

As always Ashleigh makes sure I am in and out quick. Always kind and friendly & makes me feel like good friends! | Read Full Review

5/13/2024 12:00:00 AM | DealerRater

★★★★★ Humberto Perez

Awesome service and very professional | Read Full Review

5/12/2024 12:00:00 AM | Google

★★★★★ Michael Desourdy

Great service experience.Ask for Katlyn see is awesome!!! | Read Full Review

5/10/2024 12:00:00 AM | Google

★★★★★ alexantony77

Hunter was very helpful and layed out all my options. Larry was great. Answered all my question during leasing process. | Read Full Review

5/10/2024 12:00:00 AM | DealerRater

★★★★★ brooke bourn

| Read Full Review

5/10/2024 12:00:00 AM | Google

★★★★★ bishopstaff7

The salesman were patient with customer answer any possible questions as needed very professional in having you finance guaranteed with approval credit if you looking for reliable transportation lakeland volkswagen is the place to go you will be glad you visited the best dealership in town thanks to the whole staff members. | Read Full Review

5/9/2024 12:00:00 AM | DealerRater

★★★★★ crownvicnick

Very happy with the attention that is paid to both my 2019 Arteon and me. I am also pleased with your shuttle service for customers. It proved to be invaluable. | Read Full Review

5/9/2024 12:00:00 AM | DealerRater

★★★★★ BT

They kept me in the loop throughout the diagnosis and service process. They were also friendly and willing to answer questions. | Read Full Review

5/9/2024 12:00:00 AM | DealerRater

★★★★★ Lovetosetmymoneyonfireandwastemytime69

Honestly WILD how bored they must be to make up that much unnecessary work and misspell my name in one day. It’s genuinely astonishing how pointless it is to roll up to this dealership-what a massive waste of time and money, the only reason the diagnostic fee exists is because the second you get on the phone with another mechanic for | Read Full Review

5/9/2024 12:00:00 AM | DealerRater

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