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★★★★★ Massi Louzini

Worst dealership experience I have ever had in my life. Super slow turnaround on communication and documents(remote buyer). They didn’t clean the car before I got it not even a little bit. | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Josh W

Remote buyers beware unless you want your $30000 car to have mud prints in it upon arrival, turtle-like service, and poor communication. Matt and Sam are worthless! | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Michele DeBeradinis

Very easy to work with! Second Atlas I have leased through this dealership. Would definitely recommend ?? | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Sandra Warner

We have purchased many cars from Valenti as they making purchases non stressful. There entire staff is professional and go above and beyond for your personal needs. | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ shea mcnamara

I just bought my second car from Volkswagen of Old Saybrook, and once again it was an amazing experience! . A huge thank you to Sales Manager Jill Shepard and Sales Associate Matt Nichols for making everything go so smoothly. They were both friendly, professional, and made the entire process feel effortless from start to finish. I ju | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Christina Hackett

We just had an amazing experience purchasing our 2025 Volkswagen Tiguan thanks to Jason and Sam. From the moment we first inquired, Jason was incredibly helpful, knowledgeable, and patient throughout the entire process. He took the time to answer all of our questions, explained all of the features of the Tiguan clearly, and never ma | Read Full Review

3/11/2026 12:00:00 AM | Google

★★★★★ Ayden Gibbons

Bought my 2024 GTI here and had a tremendous experience with Matt buying the car. Staff were very friendly and welcoming. Matt is very knowledgeable and helped me through all the bells and whistles of an amazing car that I went on to take home. Sam is very accommodating and helpful. Daniel is a lovely gentleman with amazing customer | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Mackenzie George

After the purchase of a 2018 Tiguan from this establishment, I knew I had to come back. Matt did an incredible job going above and beyond the last couple of days to make sure I was confident throughout the entire process. Effortless conversationist, down to earth, and his all around knowledge made the experience memorable and comple | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Ashley G

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2/22/2026 12:00:00 AM | Google

★★★★★ Matthew Cavallo

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2/19/2026 12:00:00 AM | Google

★★★★★ Sara Rose

Absolutely the worst experience ever. Picked up my car 1 month ago and am still waiting on items that should have been included then. There is zero communication and zero responsibility take. Extremely disappointed with my experience here. | Read Full Review

2/19/2026 12:00:00 AM | Google

★★★★★ DINEO MOLUBI

I had a pleasant experience at the dealership. The stuff is very welcoming and very helpful. Sam is a star! He ushered me through everything. I had million questions and he still patiently helped me. Thank you for your grace guys! I hope | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Shea Mcnamara

Some of the best customer service I have experienced at ANY car dealership! From the moment I walked in, the entire process was smooth, stress-free, and actually enjoyable thanks to Jill and Matt N. They were both incredibly patient, knowledgeable, and truly went above and beyond to make sure I was comfortable and confident with my p | Read Full Review

1/25/2026 12:00:00 AM | Google

★★★★★ Herb Kuendig

I bought a used truck from these guys, sight unseen. The truck was better than expected. The delivery was simple and easy. Can't say enough about this dealership! | Read Full Review

1/25/2026 12:00:00 AM | Google

★★★★★ Andrew Gruzenski

Had a great experience here. Matt was awesome and made sure the process went smoothly and efficiently. | Read Full Review

1/25/2026 12:00:00 AM | Google

★★★★★ David Nickel

Jill Shepard & Collette Nadeau went above and beyond to ensure my experience, from beginning to end, was a positive one. Thanks again ladies! | Read Full Review

1/25/2026 12:00:00 AM | Google

★★★★★ Brett Glynn

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1/25/2026 12:00:00 AM | Google

★★★★★ Shannon Weaver

Extremely friendly and transparent! | Read Full Review

1/25/2026 12:00:00 AM | Google

★★★★★ Hollie Samantha

The worst dealership experience I have EVER had! I was lied to twice while buying a CERTIFIED pre owned car! And forget trying to get into contact with a manager; they’re always out sick unless you threaten to call corporate- which I still plan on doing. 22k CASH on a “certified” car with one key and no front license plate because “t | Read Full Review

1/25/2026 12:00:00 AM | Google

★★★★★ Emily Miller

Simone was excellent! She truly cared about finding a car that was the right fit for my budget and was like working with a car match maker. Thanks for making the whole experience so easy for me! | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Emma Gibson

Got my 2020 buick encore here, sold to me by Laurie who was very awesome along with every team member there. Everyone made sure it was possible for me to get this car. Definitely recommend this dealership. | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Rachel Doughty

My buying experience at Valenti Volkswagen of Mystic was smooth and simple. Matt and Phil were both cool and easy to work with. They worked with me on the price and had me out the door that day. The car itself is a little gem, I have been driving it for over a month now and no bad surprises, I’m still in love with it. I would recomme | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Sarah Hylas

I ran into Volkswagen Old Saybrook on a Friday night in need of a car for my teen driver. It was the salesperson's second day on the job. What a friendly & eager person! Thank you Dan. The whole team helped me purchase the vehicle. No pressure, no feeling like I got ripped off. Very helpful & respectful. Best part: we love the car! | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Lauren Modzelewski

I had such a great experience at this dealership! Jason and Jill were incredible to work with. They both helped me find the right car and walked me through the best financing options without any pressure. Jason truly stood out. He was easy to talk to, genuinely helpful, and had a calm, friendly energy that made the whole process fee | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Jonathan

Absolutely amazing staff!!! Stress free no pressure car purchasing. | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Thomas Dintrone

Jason was great to work with; knowledgeable, easygoing, and no pressure. He made leasing our Tiguan a smooth, stress-free experience! | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Leah Desario

Dealing with Jason was a great purchasing experience. He was very patient, knowledgeable about the product, and a great communicator. Rick is a great addition to the dealership. Very smooth transaction for my new Atlas. 2nd purchase here. Will be returning in a few years again. Thank you! | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ D Walsh

Thanks to Daniel and Jill, we had a great experience at Valenti Old Saybrook with purchasing our new 2025 Tiguan. The Staff is very friendly and helpful. | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Monir Tewfik

Great, They took care of all my issues Also Amadayus was great to answer all my questions Love my car, we Wiil do business again. | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ John Chappell

Valenti VW of Old Saybrook made the process of buying a vehicle seamless and they have a great inventory of vehicles to choose from. I would absolutely recommend this dealership if you are looking for a new or used vehicle. | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Liv Markar

This place is awesome! The amazing staff made the process of buying my new car effortless. I 100% recommend this dealership- more specifically Rick, Jason and Matt for any questions or those that are looking to make an upgrade like myself. | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ Sara Clapp

This is the 6th VW I have purchased from The OSay location. The reason is simple. Honest, friendly, and professional people. They all give 100%. Laurie especially goes all out. And let’s face it ….. you simply can’t beat German engineering. | Read Full Review