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Galpin VW of San Fernando Valley

★★★★★(50)read reviews

15421 Roscoe Blvd, North Hills, CA 91343

(818) 924-2471 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Dino Group
This is for service team, thank you! | Read Full Review
4/12/2026 12:00:00 AM | Google
★★★★★ elayna tuilesu
I had an outstanding experience purchasing my 2026 Volkswagen Tiguan, and that’s entirely thanks to Ray and Guillermo. From start to finish, they made the entire process smooth, transparent, and genuinely enjoyable—something you don’t always expect when buying a car. What really stood out was their professionalism and attention to d | Read Full Review
4/12/2026 12:00:00 AM | Google
★★★★★ Riana Appling
Angie did a great job with assisting me and resolving the issue with my car. Got it fixed in one day at the service department. Very efficient and very professional! Highly recommended! | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Dawna Batcho
The Galpin VW Service Department is AWESOME! My local VW dealership (Antelope Valley VW) closed a few months ago, so I began my search for our new dealership. I am pleased to let you know that I have found them and they underpromised and over delivered in every way. When I called I spoke to Melissa Sandoval in the service department | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Gabriel
Quickly helped me get my transmission code at the parts department | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Samuel Somi
Pedro is the guy to go too. Thx for all the help. | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Mingsong Xuan
Overall, I recommend the sales department, but not the service department. I bought my car here and the purchasing process was smooth and easy. However, there are three issues with the service department worth mentioning. First, the service department charges a 3% credit card fee, while none of the other VW dealerships across greate | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ eric “eric” Garcia
Herman Serrano helped me and my family, he was amazing and very knowledgeable. He definitely had a lot of experience. | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Soul
It’s rare to come across a service advisor who truly treats you like more than just another appointment on the schedule. From day one, Angie has gone above and beyond to make every visit seamless and stress-free. She takes the time to clearly explain what’s needed, what can wait, and why. The transparency builds trust, and that trust | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Alma Sanchez
My husband & I went there to look to see if they had any bugs, the online sales person happen to help us on what they had online. As we were leaving we went and looked at some new cars in their show room. Not one sales person came to ask us if we needed any help, I sat in the Jetta & GTI.. we were in there for about 20 mins the sales | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ rafael Sanchez
Bought a pre-owned certified car less than a year ago which is burning a ton of oil. I have been calling for a while, but the advisors are never available. They always take a message and they promise to call me back but then they never call me back. I have called multiple times already and no one has called me yet. They will call you | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Jas Ru
I was kicked out of the place by a manager for going to get my purse. Then I was belittled and used profanity for asking for help from someone with compassion. Yes my visit became false treatment fill with real lies. I’m not happy on how I was treated at all. I was reduced to tears for asked for help. How disgusting can one place be. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ G
The service department stole items from my trunk. These thieves didn’t know that the bag they stole had a tracker inside and now the home and apartment address it went to is in the police report now. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ Sam Holeman
Gotta say, after moving to LA and dealing with the most horrid dealerships here, Galpin VW is phenomenal. I didn't know how good I had it. I do my own maintenance on my car now (surprisingly easy) but back when I got service on my jetta here, they would take a video of the inspection, update me on timeline and what process my service | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Savannah Rodriguez
Thank you so much to Melissa and the volkswagen service team they helped with my car and were super fast when i told them i was on a tight schedule :) | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Gene Fountain
I'm not sure why this place has such a high rating, it must be the sales department. The service department has been going downhill for a while, and I've had several bad experiences. The most recent being a lack of communication about an issue with my car, no one is around to speak with you. My vehicle also began shaking at times, w | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Julián Gutiérrez
Do not make an appointment with Angie Vargas. She’s not capable to handle customers with the right behavior. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ hector rojas
Every time I go into galpin I make sure to go straight to Robert and Gustavo Rojas , those brothers are quite the duo ! They Make things Very quick and easy , always eager to help and make sure they explain everything to me in a manner that I can comprehend , I’d recommend these two gentlemen too anyone ! It’s no wonder I’m on my 5t | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ Patrick Harrington
Writing a review in hopes to get my situation escalated. Financed a certified preowned from Volkswagen Galpin with salesman Alejandro Guzm & sales manager Andy Cisneros. 1 Year later I moved to New York and tried to get the car registered to find out Galpin never sent the title to VW Credit. VW Credit states its not there fault and I | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ mohan ahaus
Picked up a lease on a new Jetta and Tiguan after turning in a 2022 Tiguan. This is the second time I've leased from Alejandro and he's always taken good care of me. Highly recommended! Thank you for the great experience | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Coral Marchena
Alejandro Guzman was honest about pricing, transparent about every step, and showed genuine care for helping me get the best value. His customer service stood out; he was patient, respectful, and made sure I felt confident throughout the sale. Thank you Alejandro ???????? | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Vicky Zhang
Steve Rogers was fantastic to work with—friendly, honest, and incredibly helpful. He made buying my car quick and easy. Highly recommend Steve for anyone looking for a great sales experience! | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Maria Guzman
Guztavo was really helpful with the process of getting my niece into her new Vehicle during their Black Friday sale. He explained and was very patient with us, he went above and beyond and even let us enjoy a meal at Galpins restaurant. Definitely will be sending my future relatives with this young Man :) | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Martha Cordero
Alejandro Guzman is an true professional whose only goal is to get you the best deal and ensure you have the best experience when purchasing a car. He was atentive, listened to our needs and wants and delivered on them. Thank you Alejandro for my Atlas, my family and I love it. We are very happy cuatomers! | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Saul Perez
I had an amazing experience at the dealership thanks to Manny. From the moment I walked in, he went above and beyond to make the entire process of buying my Volkswagen smooth and stress-free. Manny was incredibly knowledgeable about every model, answered all my questions with patience, and never made me feel pressured. What really s | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Samantha Tapia
I purchased a VW Tiguan earlier this year and it wouldn’t have been possible without Bryan’s help. He took the time to guide me and explain the whole process as a first time buyer! Overall great experience and a very special thanks to Bryan! (: | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ beau young
Been looking for a great car and Galpin had it. Steve Rodger’s was wonderful to work with. A+++ | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Thomas Zaikos
| Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ jerry limon
| Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ nature 9th
Don W. In parts department was very unprofessional. Didnt want to help me and said someone else can help me and transferred me back to the operator. I have proof. Get it together. | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Lisa Cefalu
I purchased a ‘25 Tiguan (so far favorite car I’ve ever owned and I’ve had a lot ??- Lexus , BMW, Mini, Toyota, Honda and Nissan) and could not be happier with my experience from start to finish ! I had had a horrible experience with Santa Monica Lexus (lawyer worthy experience) and was still upside down on my car. Galpin worked with | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Steve Henderson
Had a great experience buying from Galpin. Eric in sales was really wonderful to work with and made the whole process go quite smoothly. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ J Jmns
Their service department is extremely helpful and upfront. They're also not trying to squeeze you for every dollar. Communication is great and thoroughly detailed videos they send are awesome! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ er e
I had an amazing experience at Volkswagen Galpin in North Hills! Fernando was fantastic — he made the whole process smooth, professional, and stress-free. I was honestly shocked at how easy and comfortable everything felt because they weren’t pushy at all, and I never felt like they were trying to rip me off. Everything about the ser | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ emma
Terrible and unprofessional. Took more than double the time I was initially told for the diagnostic, grossly underestimated the cost of the service, and the Service Manager didn’t even have the decency to reply to the email I sent her over a month ago. I will never come here again. | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Jenniffer Shaw
Galpin Volkswagen is the nearest Volkswagen dealership to me since I moved into the area. I made an appointment to take my VW to Galpin. I was the first to be checked in at 7:30. Around 10am I was told that they did not have the part and they would have to order it and that my car wouldn’t be ready for a day or two. I told him I’ll c | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ autoShaan
Update 8/1: Received a call from Service Manager Daneel and Galpin VW will make good on the 2 damaged tires. It took 6 days but situation seems to be resolved. Initial one star review updated to 3 stars. Initial review 7/25: It took over 2 days to fix 3 recalls for my wife’s 2023 VW ID.4 with no loaner car available for a $50,000+ v | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Surane Weerasinghe
Best car dealership I’ve ever been to in California. The team here is so many-oriented, and I never felt pressured whatsoever. They wanted to help me make the best decision for me, and will have my business for years. If you drop by, be sure to ask for Rudy! He’s actually the best. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Ronnie
I have been a customer of Galpin Volkswagen for a number of years and have consistently had positive experiences. Most recently, I took my 2023 GTI in for maintenance and recall services, and the process went smoothly as usual. I would like to express my gratitude to Angelina Vargas, my service advisor, for her outstanding assistance | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Shahram Sepehr
Car service is not good they try to keep your car days for simple checkup to your car. Never going back. | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ The Skeptical Partisan
On May 21, I purchased a second key fob for my Volkswagen from Galpin Volkswagen for $289. I was told the part would be ready within a week. After not hearing anything, I called back on May 30 to follow up. When I contacted the parts department, they asked if I had the invoice. I explained that I didn’t have it on hand but asked if | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Matthew Napoli
I had the most amazing car buying experience with Rudy at Galpin VW. My wife and I had been looking at used cars since November, and we had become accustomed to the typical used cars salesman. Rudy called me soon after inquiring about test driving a 2021 Tiguan they had listed on their website. Immediately I knew that this would be a | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Mehroujan Abrahamian
They car has problem and they keep car for 3 days and they don’t want to give us rental car service is very very bad car it is lease they must give to customers rental car if they have to keep the car and they said i have to rent the car and pay.Never lease VW again. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ John Kim
Dropped off my car with no issues on May 9th and had a pleasant experience . At that time they told me that I should bring my car back to fix some factory recall repairs so I did but the experience with my service rep the second time around was very unpleasant. She was rude and condescending. All I asked as a customer was to stay inf | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ mirek oldziej
Javier sales man, very unprofessional. Trying to upsell a unit just to make bigger commission. Stay away from this dealership. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Bryanna Estrada
If I could give my last experience a 0, I would. Javier was extremely condescending and rude. He had no people skills. I have come here before and worked with Fernando, the experience was way smoother with him. Due to Javier's lack of personal skills, I went to VW Woodland Hills. The internet consultant there, Bridget, was much more | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ MEAGAN CLARKE
I went to get my car serviced and Christian helped me out. Always nice to chat with a fellow Bruin. | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ M Flor
Angie was the best service consultant I've dealt with ever. She was super friendly and helpful. I appreciate her going the extra mile for me. Thank you!!! | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Monica Foley
We recently leased a Volkswagen ID.4 from Galpin Volkswagen, and the entire experience was outstanding thanks to Fernando. From the start, he was kind, honest, very patient, and incredibly helpful. We really appreciated his no-nonsense approach—there was no back and forth, just straightforward and genuine service. If you're looking f | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Armand Arzat
The service department is so bad that they gave me an appointment. When I arrived with my vw, the service mng told me he couldn't work on it.?? | Read Full Review
6/1/2025 12:00:00 AM | Google

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