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Galpin VW of San Fernando Valley

★★★★★(61)read reviews

15421 Roscoe Blvd, North Hills, CA 91343

(818) 924-2471 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Xinia Cupul
Working with Mr. Javier Hurtado was the best car-leasing experience I've ever had. From the start, communication was clear, honest, and professional. He took the time to listen to what I needed without any rush or hard-sell tactics. Everything we agreed upon was handled smoothly and transparently. I would highly recommend this dealer | Read Full Review
9/3/2026 12:00:00 AM | Google
★★★★★ Albert Rodriguez
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9/3/2026 12:00:00 AM | Google
★★★★★ A A
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9/3/2026 12:00:00 AM | Google
★★★★★ David Brandt
Horrible experience. Came to return a leased vehicle from my relative that passed away and the sales manager told me they couldn't see me without an appointment. They had zero clients in, just homophobic in so many levels. Zero empathy. Even though HQ told me to just drop it off at any dealership, they almost didn't help me and face | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ Lauren Alvarez
We purchased a Volkswagen from Galpin over Memorial Day weekend, and nearly three months later, I'm writing this review because repeated calls and follow-ups with both our sales representative and management have gotten us nowhere. The experience was frustrating from the beginning. My husband and I knew which car we wanted, have exc | Read Full Review
8/8/2026 12:00:00 AM | Google
★★★★★ Ronnie
I've been bringing my 2023 GTI to Galpin Volkswagen for years, and they continue to set the bar for quality service. Every time I visit, the dealership is immaculate, and the entire team is consistently friendly, professional, and welcoming. On my most recent visit, my service advisor, Barret Howle, was phenomenal. He greeted me bri | Read Full Review
8/7/2026 12:00:00 AM | Google
★★★★★ Luca Brown
Worst Dealership ever. Unhelpful, bad service, have been waiting for a refund for my service plan for months even after submitting requested documentation. Would go out of my way to not buy a car or interact with Galpin again. | Read Full Review
7/25/2026 12:00:00 AM | Google
★★★★★ jordan spint
Amazing service when getting a new car with Andy internet manager and Fernando my sales associate. I called the day before and spoke with Andy figuring out all the pricing before even coming to test drive the vehicle as I did not want to spend hours at the dealership I came the next day. The car was washed and pulled up for a quick t | Read Full Review
7/21/2026 12:00:00 AM | Google
★★★★★ Raileigh Trotter
Daneel, I cannot be more grateful for you and your team for taking care of my family. I needed someone to hear me about my cars concerns and you took the time to listen. May your pillow be cool on both sides every night and your coffee is the right temperature every morning <3 | Read Full Review
7/14/2026 12:00:00 AM | Google
★★★★★ Armond Hovsepian
Great buying experience. Seamless, straightforward, very professional. Ray Fini and Erik Rohde were awesome. Love the new car. Thanks to Ray and Erik for working so hard to make us happy with the sales process. | Read Full Review
7/13/2026 12:00:00 AM | Google
★★★★★ Yonhy Baez
Volkswagen sucks for service I was left without my car for two days only for an oil change that's crazy | Read Full Review
7/7/2026 12:00:00 AM | Google
★★★★★ M Aguilar
I was in the market for used CPO VW and I came across 2021 Jetta sel with just under 40k miles at a reasonable price from Galpin VW. I immediately contacted them and spoke with, salesman Herman Serrano he answered all my inquiries and we went over some details. A few days later we spoke again got approved sent over all my paperwork d | Read Full Review
6/28/2026 12:00:00 AM | Google
★★★★★ Claudio P
Got a decent deal. The process was fairly quick until I got to the financial guy who was stubbornlly pressing for one of those scammy "gap protection" insurances. He was the only black sheep in the whole deal. | Read Full Review
6/21/2026 12:00:00 AM | Google
★★★★★ Ari
The service team told me I only had up to 10,000 miles for my oil change on my 3 year lease. So I went and paid out of pocket to get my oil changes the final 2 times. When calling in to see my warranties later I find out that I had 3 oil changes on the warranty. | Read Full Review
6/15/2026 12:00:00 AM | Google
★★★★★ Jen Z
We worked with Gaplin VW to buy a car for our daughter who was relocating to LA from the East Coast. Moving across country is a busy, stressful time, Gaplin helped us acquire a car seamlessly, without stress from a distance. Herman Serrano, our sales person was fantastic and thorough to work with. Joey Boktor and Andy Cisneros suppo | Read Full Review
6/14/2026 12:00:00 AM | Google
★★★★★ Evelynn D
Heard a lot about Galpin and wasn’t sure what to expect, but from the moment I started working with them they made everything so easy. I worked with Eric and he took the time to make sure the car was perfect for me and even stayed late to make sure we got the best deal on it. The whole team was awesome to work with. Will definitely b | Read Full Review
5/29/2026 12:00:00 AM | Google
★★★★★ Ar Ha
One of the best experiences I’ve had (Eric and Goustavo they were both so helpful) | Read Full Review
5/29/2026 12:00:00 AM | Google
★★★★★ Aram Hovsepian
Classic Dealership Games and Bait and Switch Tactics! I usually don’t leave negative reviews because I don’t believe one bad experience should define an entire business. However, my experience with salesperson “E” at Galpin Volkswagen deserves a serious warning. I drove in from Orange County based on pricing and numbers he provided | Read Full Review
5/29/2026 12:00:00 AM | Google
★★★★★ UnfortunatePuppy
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5/25/2026 12:00:00 AM | Google
★★★★★ Key Lewis
I want to give a huge shout out to the team at Galpin Volkswagen in North Hills, Ray Fini (Sales Manager) Julio Cazares (Sales & Leasing) and Guillermo Macias (Finance Officer). These guys stayed late to make the deal happen and got my daughter completely dialed in on her very first vehicle purchase. Honestly, it was absolutely th | Read Full Review
5/22/2026 12:00:00 AM | Google
★★★★★ Victor Gallock
I leased a 2024 Volkswagen Jetta from Galpin Volkswagen, and unfortunately, from the very beginning, I experienced ongoing issues with the vehicle’s backup camera. The camera would repeatedly stop working, and after several visits to the dealership, I was informed that the vehicle had underlying electrical issues affecting the system | Read Full Review
5/21/2026 12:00:00 AM | Google
★★★★★ Angie Sanchez
Arthur is an amazing seller. He helped me out with all the process to get my new Tiguan, and it didn't take that long thanks to his real interest in helping customers. My family and I are so happy knowing He made our dreams come true. Thank you, Arthur! | Read Full Review
5/19/2026 12:00:00 AM | Google
★★★★★ Angela Sánchez
Arthur is an amazing seller. He helped me out with all the process to get my new Tiguan, and it didn't take that long thanks to his real interest in helping customers. My family and I are so happy knowing He made our dreams come true. Thank you, Arthur! | Read Full Review
5/19/2026 12:00:00 AM | Google
★★★★★ Frances Togonon
So I have this 2023 I.d 4 lease back in 2024 and our lease is almost done in 10 months. So dude named Eric called me offering us something for better deal. Now that I’m asking questions about all this deals he offered he told me to just keep my car because I’m acting up. LOL!!! Does asking questions is wrong now? Did he expect me to | Read Full Review
5/8/2026 12:00:00 AM | Google
★★★★★ Shawn Miller
They don’t listen and make empty promises. Yeah it was clean and they had a lots of cars and a cafe, but they assured us we’d receive our spare tire and spare key and they never came through. 9months and waiting. Tried multiple times to stress the importance of getting a car registration cards and license plate and timely manner. A c | Read Full Review
4/30/2026 12:00:00 AM | Google
★★★★★ Dino Group
This is for service team, thank you! | Read Full Review
4/12/2026 12:00:00 AM | Google
★★★★★ elayna tuilesu
I had an outstanding experience purchasing my 2026 Volkswagen Tiguan, and that’s entirely thanks to Ray and Guillermo. From start to finish, they made the entire process smooth, transparent, and genuinely enjoyable—something you don’t always expect when buying a car. What really stood out was their professionalism and attention to d | Read Full Review
4/12/2026 12:00:00 AM | Google
★★★★★ Riana Appling
Angie did a great job with assisting me and resolving the issue with my car. Got it fixed in one day at the service department. Very efficient and very professional! Highly recommended! | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Dawna Batcho
The Galpin VW Service Department is AWESOME! My local VW dealership (Antelope Valley VW) closed a few months ago, so I began my search for our new dealership. I am pleased to let you know that I have found them and they underpromised and over delivered in every way. When I called I spoke to Melissa Sandoval in the service department | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Gabriel
Quickly helped me get my transmission code at the parts department | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Samuel Somi
Pedro is the guy to go too. Thx for all the help. | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Mingsong Xuan
Overall, I recommend the sales department, but not the service department. I bought my car here and the purchasing process was smooth and easy. However, there are three issues with the service department worth mentioning. First, the service department charges a 3% credit card fee, while none of the other VW dealerships across greate | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ eric “eric” Garcia
Herman Serrano helped me and my family, he was amazing and very knowledgeable. He definitely had a lot of experience. | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Soul
It’s rare to come across a service advisor who truly treats you like more than just another appointment on the schedule. From day one, Angie has gone above and beyond to make every visit seamless and stress-free. She takes the time to clearly explain what’s needed, what can wait, and why. The transparency builds trust, and that trust | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Alma Sanchez
My husband & I went there to look to see if they had any bugs, the online sales person happen to help us on what they had online. As we were leaving we went and looked at some new cars in their show room. Not one sales person came to ask us if we needed any help, I sat in the Jetta & GTI.. we were in there for about 20 mins the sales | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ rafael Sanchez
Bought a pre-owned certified car less than a year ago which is burning a ton of oil. I have been calling for a while, but the advisors are never available. They always take a message and they promise to call me back but then they never call me back. I have called multiple times already and no one has called me yet. They will call you | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Jas Ru
I was kicked out of the place by a manager for going to get my purse. Then I was belittled and used profanity for asking for help from someone with compassion. Yes my visit became false treatment fill with real lies. I’m not happy on how I was treated at all. I was reduced to tears for asked for help. How disgusting can one place be. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ G
The service department stole items from my trunk. These thieves didn’t know that the bag they stole had a tracker inside and now the home and apartment address it went to is in the police report now. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ Sam Holeman
Gotta say, after moving to LA and dealing with the most horrid dealerships here, Galpin VW is phenomenal. I didn't know how good I had it. I do my own maintenance on my car now (surprisingly easy) but back when I got service on my jetta here, they would take a video of the inspection, update me on timeline and what process my service | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Savannah Rodriguez
Thank you so much to Melissa and the volkswagen service team they helped with my car and were super fast when i told them i was on a tight schedule :) | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Gene Fountain
I'm not sure why this place has such a high rating, it must be the sales department. The service department has been going downhill for a while, and I've had several bad experiences. The most recent being a lack of communication about an issue with my car, no one is around to speak with you. My vehicle also began shaking at times, w | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Julián Gutiérrez
Do not make an appointment with Angie Vargas. She’s not capable to handle customers with the right behavior. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ hector rojas
Every time I go into galpin I make sure to go straight to Robert and Gustavo Rojas , those brothers are quite the duo ! They Make things Very quick and easy , always eager to help and make sure they explain everything to me in a manner that I can comprehend , I’d recommend these two gentlemen too anyone ! It’s no wonder I’m on my 5t | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ Patrick Harrington
Writing a review in hopes to get my situation escalated. Financed a certified preowned from Volkswagen Galpin with salesman Alejandro Guzm & sales manager Andy Cisneros. 1 Year later I moved to New York and tried to get the car registered to find out Galpin never sent the title to VW Credit. VW Credit states its not there fault and I | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ mohan ahaus
Picked up a lease on a new Jetta and Tiguan after turning in a 2022 Tiguan. This is the second time I've leased from Alejandro and he's always taken good care of me. Highly recommended! Thank you for the great experience | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Coral Marchena
Alejandro Guzman was honest about pricing, transparent about every step, and showed genuine care for helping me get the best value. His customer service stood out; he was patient, respectful, and made sure I felt confident throughout the sale. Thank you Alejandro ???????? | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Vicky Zhang
Steve Rogers was fantastic to work with—friendly, honest, and incredibly helpful. He made buying my car quick and easy. Highly recommend Steve for anyone looking for a great sales experience! | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Maria Guzman
Guztavo was really helpful with the process of getting my niece into her new Vehicle during their Black Friday sale. He explained and was very patient with us, he went above and beyond and even let us enjoy a meal at Galpins restaurant. Definitely will be sending my future relatives with this young Man :) | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Martha Cordero
Alejandro Guzman is an true professional whose only goal is to get you the best deal and ensure you have the best experience when purchasing a car. He was atentive, listened to our needs and wants and delivered on them. Thank you Alejandro for my Atlas, my family and I love it. We are very happy cuatomers! | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Saul Perez
I had an amazing experience at the dealership thanks to Manny. From the moment I walked in, he went above and beyond to make the entire process of buying my Volkswagen smooth and stress-free. Manny was incredibly knowledgeable about every model, answered all my questions with patience, and never made me feel pressured. What really s | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Samantha Tapia
I purchased a VW Tiguan earlier this year and it wouldn’t have been possible without Bryan’s help. He took the time to guide me and explain the whole process as a first time buyer! Overall great experience and a very special thanks to Bryan! (: | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ beau young
Been looking for a great car and Galpin had it. Steve Rodger’s was wonderful to work with. A+++ | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Thomas Zaikos
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1/1/2026 12:00:00 AM | Google
★★★★★ jerry limon
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12/1/2025 12:00:00 AM | Google
★★★★★ nature 9th
Don W. In parts department was very unprofessional. Didnt want to help me and said someone else can help me and transferred me back to the operator. I have proof. Get it together. | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Lisa Cefalu
I purchased a ‘25 Tiguan (so far favorite car I’ve ever owned and I’ve had a lot ??- Lexus , BMW, Mini, Toyota, Honda and Nissan) and could not be happier with my experience from start to finish ! I had had a horrible experience with Santa Monica Lexus (lawyer worthy experience) and was still upside down on my car. Galpin worked with | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Steve Henderson
Had a great experience buying from Galpin. Eric in sales was really wonderful to work with and made the whole process go quite smoothly. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ J Jmns
Their service department is extremely helpful and upfront. They're also not trying to squeeze you for every dollar. Communication is great and thoroughly detailed videos they send are awesome! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ er e
I had an amazing experience at Volkswagen Galpin in North Hills! Fernando was fantastic — he made the whole process smooth, professional, and stress-free. I was honestly shocked at how easy and comfortable everything felt because they weren’t pushy at all, and I never felt like they were trying to rip me off. Everything about the ser | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ emma
Terrible and unprofessional. Took more than double the time I was initially told for the diagnostic, grossly underestimated the cost of the service, and the Service Manager didn’t even have the decency to reply to the email I sent her over a month ago. I will never come here again. | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Jenniffer Shaw
Galpin Volkswagen is the nearest Volkswagen dealership to me since I moved into the area. I made an appointment to take my VW to Galpin. I was the first to be checked in at 7:30. Around 10am I was told that they did not have the part and they would have to order it and that my car wouldn’t be ready for a day or two. I told him I’ll c | Read Full Review
10/1/2025 12:00:00 AM | Google

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