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★★★★★ E J

If you need a new car, you can't go wrong with this outfit. Nico and Dean in sales, Erik and Antonio in service, and Chris in finance will give you a great deal on an awesome ride. And they will treat you like friend. I've bought three new VWs in the last 4 years from Tracy VW and I won't go anywhere else. Thanks again, guys! | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Josh Q.

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2/24/2026 12:00:00 AM | Google

★★★★★ JOSEPH CORONADO

Fast and Friendly Antonio is very friendly And helpful | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Daj Askew

Antonio’s car service is fantastic. The staff is incredibly friendly and always ensures that you’re in and out of the shop promptly. I’ve been a customer for about 2 years and can’t recommend Antonio enough. He’s not only skilled but also always has a warm smile on his face. | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Ethan

Geno our sales rep was very knowledgeable about the id.4 car and the features it is equipped with. The purchasing experience was painless and even helped beat our pre approved loan rate. If I ever need to replace our id.4 I would come back and ask for Geno again! | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ Sam Soliven

Continually great experience with getting my car serviced at VW Tracy. Antonio was great - professional, thorough and great customer service. | Read Full Review

2/19/2026 12:00:00 AM | Google

★★★★★ yolanda romero

They are very kindly and polite and the time to closed the deal was fast thanks | Read Full Review

2/19/2026 12:00:00 AM | Google

★★★★★ Finish Line Auto Parts

Dorrance in parts was not only helpful, but enlightening as well. Had answers to all of my questions, even had some helpful tips from his experience. Extremely friendly, wise beyond his years, and kind. I happened to be walking past a Toyota dealership that was on fire, and as I squinted through the carnage I realized that the man cl | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Lerhea Oneal

Fast and efficient service! | Read Full Review

2/16/2026 12:00:00 AM | Google

★★★★★ Marcus Watts

The service was fast, the staff were professional, and my car is back on the road. | Read Full Review

2/16/2026 12:00:00 AM | Google

★★★★★ Flavs Hernandez

Sales rep are not responsive and don’t reach back out to even let you know if they can’t close a deal straight up ignore you. do not waste your time here go to Dublin instead. | Read Full Review

2/16/2026 12:00:00 AM | Google

★★★★★ Brian Neubaum

Anthony, our Tech is very knowledgeable and helpful. Our service experience was very pleasant and fast. Anthony is very efficient in all aspects of the service experience. This was much appreciated and I love that he is like that. Amazing! | Read Full Review

2/15/2026 12:00:00 AM | Google

★★★★★ Sommer Hart

Excellent service, outstanding staff | Read Full Review

2/12/2026 12:00:00 AM | Google

★★★★★ Adrees Sharza

Antonio was great. He was responsive and diligent in making sure all of the issues were handled with my car. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Rafael Nieves

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2/9/2026 12:00:00 AM | Google

★★★★★ James harris

Phenomenal quick and easy car biying experience!!! The best at getting you into a car in a timely manner and what you want | Read Full Review

2/9/2026 12:00:00 AM | Google

★★★★★ james bloomfield

It feels good getting a text saying your car is ready for pick up after maintenance it’s like getting a new car all over again God bless everyone from the front office to the mechanics keep up the great work. | Read Full Review

2/9/2026 12:00:00 AM | Google

★★★★★ Robert Hernandez

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2/7/2026 12:00:00 AM | Google

★★★★★ Leo Anderson (Leo)

Great experience from start to finish! I purchased a used 2020 Ford Expedition MAX and couldn’t be happier with how everything went. My salesman, Shams, was outstanding—professional, knowledgeable, and genuinely friendly. His customer service was top-tier, and based on my experience with him alone, I would absolutely buy another veh | Read Full Review

2/5/2026 12:00:00 AM | Google

★★★★★ Sandra Figueroa

I am so happy to be a a Volkswagen owner because they are all friendly and supportive with any questions I have and even when I just show up un announce they will take me in and my car is back when they promised. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Tepa Banda

The buying experience was generally smooth and relatively quick. Didn't have a trade-in, so not sure how that would have changed my experience. Financing manager was very flexible to working within my constraints. I'm giving less than 5 stars because of dealership pre-installed add-ons that I had to pay for although personally I woul | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Keith Kelly

Daniel was able to help me with some warranty issues on my id.4 and had it finished faster than promised. Great work Tracy VW | Read Full Review

2/2/2026 12:00:00 AM | Google

★★★★★ Sydney Thomas Windham

Sales team offered several options. For me to be able to get a car within my price range Geno very professional and personable.very attentive and patient | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Gary Diana

READ THE NUMBER OF 1 STAR REVIEWS. Terrible service department experience so far at Tracy CA. Volkswagen. Dropped my car off 1/7/26 for a warranty repair. Here we are 20 days later, and they have no answer for me. This may a larger indictment of Volkswagen in general, with Volkswagen Warranty work as a whole being denied or not appro | Read Full Review

1/31/2026 12:00:00 AM | Google

★★★★★ A Jalal

I had a great experience at Tracy Volkswagen. The staff was friendly, professional, and genuinely helpful from start to finish. They took the time to answer all my questions, explained everything clearly, and never made me feel pressured. The process was smooth, transparent, and much easier than I expected. If you’re looking for a de | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ arion Grim

Volkswagen has always been the one to help us out, and always been there. Been with them since 2022 and they have been nothing but great! | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Irene Lovell

The only regret that I have is the long waiting period other that is was great service | Read Full Review

1/29/2026 12:00:00 AM | Google

★★★★★ Connie Maya-Dudum

ALL the Service Maintenance Staff at Tracy Volkswagen had provided my VW Tiguan 2018 an EXCELLENT service every time it’s due for service, because of this I have kept my vehicle for eight years and still feels and looks new. I greatly recommend Tracy Volkswagen. | Read Full Review

1/29/2026 12:00:00 AM | Google

★★★★★ William Budrewicz

I have bought cars at Tracy Vw since 2013 and have always been given the best treatment by the service managers and Antonio Rivera is no exception | Read Full Review

1/28/2026 12:00:00 AM | Google

★★★★★ Gary Diana

Terrible service department experience so far at Tracy CA. Volkswagen. Dropped my car off 1/7/26 for a warranty repair. Here we are 20 days later, and they have no answer for me. This may a larger indictment of Volkswagen in general, with Volkswagen Warranty work as a whole being denied or not approved to proceed. (Transmission in my | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Christina Narayan

Staff are friendly, little overpriced. | Read Full Review

1/25/2026 12:00:00 AM | Google

★★★★★ Charles Zhou

Dishonest shop. Was quoted approx $2k for a coolant pump/thermostat leak that is a known issue for which an extended warranty was issued by VW. Service manager said they would reach out to VW to see if they could fix it under warranty, then quoted me approx $400 for the repair. Went to Dublin Volkswagen to confirm the coolant pump an | Read Full Review

1/25/2026 12:00:00 AM | Google

★★★★★ Jennifer Serrano

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1/23/2026 12:00:00 AM | Google

★★★★★ Rick Medina

My vehicle issue was cleared up but other issues were not addressed. Had to call dealership where I purchased vehicle. | Read Full Review

1/23/2026 12:00:00 AM | Google

★★★★★ Joann Stewart

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1/21/2026 12:00:00 AM | Google

★★★★★ Shannon Hicks

Service department did an excellent job with my car and provided uber transportation while I waited. Thank you | Read Full Review

1/20/2026 12:00:00 AM | Google

★★★★★ Zeshan Raja

Extremely rude and disrespectful. Called to follow up on a position for sales and whoever answered was instantly on a Power trip. Cutting me off , throwing a baby tantrum because I called for a job position rather than buying a car. It’s crazy, my brother was actually looking to buy a Volkswagen but because of his pissy attitude th | Read Full Review

1/20/2026 12:00:00 AM | Google

★★★★★ Brennan Fox

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1/19/2026 12:00:00 AM | Google

★★★★★ Muralidhar Polavarapu

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1/18/2026 12:00:00 AM | Google

★★★★★ Megan Campbell

Gino was AMAZING!!! He made the whole experience so awesome. The store manager was also the best Manager this location. Has ever had. The whole team went above and beyond! | Read Full Review

1/18/2026 12:00:00 AM | Google

★★★★★ Ira Ayers

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1/16/2026 12:00:00 AM | Google

★★★★★ stephen grissom

Friendly | Read Full Review

1/14/2026 12:00:00 AM | Google

★★★★★ cynthia jacome

Antonio in the service department always provides amazing customer service! He’s super helpful, friendly, and made the whole process easy and stress-free. Really appreciate his help—great experience overall! | Read Full Review

1/14/2026 12:00:00 AM | Google

★★★★★ MaryFaye Keen

Very helpful and explained everything thoroughly! | Read Full Review

1/14/2026 12:00:00 AM | Google

★★★★★ MartinRoy A

Really professional people. Will bring my car here again. | Read Full Review

1/13/2026 12:00:00 AM | Google

★★★★★ R916 R916

Stay away from this place! They add $2,200 for an optional paint protection and Catyletic converter protection. They won’t sell any car without this “option” they refused to remove this even if my car (Tesla) didn’t even have a Catyletic converter! Make it make sense!! I got the car anyways since ever with the “mandatory add Ons” it | Read Full Review

1/13/2026 12:00:00 AM | Google

★★★★★ jacob sampietro

Service was great, super easy and quick. | Read Full Review

1/11/2026 12:00:00 AM | Google

★★★★★ Shirley Dillon

Very satisfied great customer service and Daniel was very helpful and professional | Read Full Review

1/9/2026 12:00:00 AM | Google

★★★★★ Sarah Esperson

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1/9/2026 12:00:00 AM | Google

★★★★★ Stuart Wilson

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1/7/2026 12:00:00 AM | Google

★★★★★ Gagandeep singh

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1/7/2026 12:00:00 AM | Google

★★★★★ Yasmeen Zargarpur

Daniel and the dealership manager, Jalil, are awesome and super easy to work with! I just moved to the area from a different state where I purchased my Volkswagen from a different dealership, and Jalil & Daniel both were amazing at helping me get everything I needed done. Jalil was very welcoming and professional, and Daniel was tho | Read Full Review

1/7/2026 12:00:00 AM | Google

★★★★★ Anthony Tang

Overall a great experience. They met with me very quickly. They made themselves and the car available with good follow up and confirmation. They offered to drive the car to me since I didn't have a second driver that could join me. Only one hicup at the end, where it was not communicated that because my payment was made till the | Read Full Review

1/7/2026 12:00:00 AM | Google

★★★★★ Steve Guditus

We purchased a 2024 Atlas Cross Sport, although we enjoy the vehicle, the service department is awful. You can’t make an appointment and wait for your vehicle, the appointment for service is generally a week out! We have gone off Cape to have our vehicle serviced three times now. We make an appointment and wait for the service to b | Read Full Review

1/7/2026 12:00:00 AM | Google

★★★★★ Mark Hinojosa

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1/6/2026 12:00:00 AM | Google

★★★★★ Arshdeep Singh

Great Experience, Lovepreet helped us alot to get the best deal. Very nice staff and good collection of vehicles. 100% recommended for used or new cars | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Monique Cortes

Great communication, clear pricing, excellent service! | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Zalmai Rahmanzai

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1/3/2026 12:00:00 AM | Google

★★★★★ Annabel Bobbitt

This service encounter was 180 from the last. It was so easy to make the appointment and their communication throughout the process was great. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Marissa Rojas

Recently got an oil change and the service was done pretty quick. Customer service was great. Overall great experience. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Michael Cavallaro

Although it took quite a while for the repair, the service team was excellent. Great communication and friendly staff. Antonio was fantastic. Very knowledgeable about the possible issues and communicated clearly | Read Full Review

12/31/2025 12:00:00 AM | Google

★★★★★ Cesar Gutiérrez

I was ask to programing a key for our new atlas I bout in Dublin VW . | Read Full Review

12/29/2025 12:00:00 AM | Google

★★★★★ Paul Valenzuela

Overall, great experience. We were able to work out a deal, and we love our new “used” car. | Read Full Review

12/29/2025 12:00:00 AM | Google

★★★★★ Luis Demon

It’s good the maintenance department of Tracy Volkswagen your not waiting to long and nice area .. | Read Full Review

12/28/2025 12:00:00 AM | Google

★★★★★ Andres Delgadillo

Marco y sus compañeros muy bien solo el q hace los contratos y te hace el cobro un poco déspota no se si porq ya era hora de se salida pero de hay en fuera todo bien muy amables | Read Full Review

12/28/2025 12:00:00 AM | Google

★★★★★ marcus Aiello

Very pro active | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Heidi Maxwell

Dean and Niko and the whole team was amazing… Best car experience ever!! | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Amandeep Kaur

I recently got my oil changed at Tracy Volkswagen, and overall I had a great experience. The service itself was smooth, professional, and efficient. I really liked that they use a text link to keep you updated and let you know when your car is ready — that was super convenient. The only downside was that it was difficult to get some | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Shawn Gray

It took 6 hours for a service appointment. Way too long! Being from Modesto really makes it difficult. We had to find something to do in Tracy for 5 hours. Finally they offered to take our car home to us. That was a good fix but it never should have taken 7 hours in the first place. We had the appt for over a month. | Read Full Review

12/26/2025 12:00:00 AM | Google

★★★★★ Kesha Rae Simmons

Geno and Dean were super cool, I enjoyed meeting both of them. The finance person, A. Akbar, explained a service warranty and some type of etching anti-theft device and the costs for the items. I asked why I had to have all the extras and was told the extras are just part of buying the car. He said the dealer doesn't mark up the pric | Read Full Review

12/25/2025 12:00:00 AM | Google

★★★★★ T St.

Great customer service today | Read Full Review

12/24/2025 12:00:00 AM | Google

★★★★★ Amy Villela

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12/23/2025 12:00:00 AM | Google

★★★★★ Ana Arevalo

Great service. Explained what they were going to do to my car. | Read Full Review

12/19/2025 12:00:00 AM | Google

★★★★★ Anthony Goulart

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12/19/2025 12:00:00 AM | Google

★★★★★ Rajish Wagh

Great and fast experience! Thanks Antonio and team! | Read Full Review

12/15/2025 12:00:00 AM | Google

★★★★★ jennifer willey

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12/13/2025 12:00:00 AM | Google

★★★★★ Bao Dang

Terrible experience. They made a $2200 “option” MANDATORY with the purchase of their vehicle. The good ol’ bait and switch. Listed a great price. So I drove an hour with my pregnant wife to buy this vehicle. I had a pre approved loan, so I came with cash and a blank check from the bank ready to make the purchase. They ran my credit a | Read Full Review

12/13/2025 12:00:00 AM | Google

★★★★★ W EPS

These guys are pros - top to bottom rock solid experience. Dan was friendly knowledgeable and I could tell has a thing for going beyond for his customers. Wonderful communicator, even went to bat on the pricing to make sure I was satisfied. Car running smooth and good to have her back - thanks Dan and Team VW at Tracy ! | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Lisa Ladner

Very pleasant, service department was great. | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Jose Fernandez

Excellent service | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Shawn Maguire

Friendly, quick and thorough service | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Paul Castor

Great communication…very professional…awesome Customer Service Experience. | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ nancy mosqueda

First I am ever going to a volkswagen and tracy, a gentleman by the name of antonio assisted me in the service department very nice professional, friendly and very helpful | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Joy Remollino

Dec. 11, 2025 Tracy VW is my go-to service center for my vehicle’s needs. It is very easy to make an appointment amd the service center accommodates your needs and time. The service advisors are very personable and yesterday it was Antonio Vera who took care of my needs. He was really very accommodating and initiated a service rides | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Joseph Serrano

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12/11/2025 12:00:00 AM | Google

★★★★★ Lisa Ladner

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12/10/2025 12:00:00 AM | Google

★★★★★ sarban singh

The employes are very nice they treated me a 5 star experience and also a employe Lovepreet is the most pleasent and kind person that works there | Read Full Review

12/7/2025 12:00:00 AM | Google

★★★★★ Natalie Borejko

Friendly and quick service! | Read Full Review

12/6/2025 12:00:00 AM | Google

★★★★★ Geraldine

Our experience with Tracy VW was wonderful. Our salesman was very friendly, and listened to what we wanted. The rest of the team is outstanding. We love our VW Atlas drives great it’s beautiful. We’re so happy we went to Tracy VW. | Read Full Review

12/6/2025 12:00:00 AM | Google

★★★★★ Jacob Tracy

I came with my cousin to drop off his car for a transmission service, and the experience was fantastic. The service manager and the front desk team greeted us warmly and took great care of my cousin. They were truly amazing! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Prabh

The staff is very professional, the sales person lovepreet made buying experience very easy for me so thank you everyone to vw team | Read Full Review

11/30/2025 12:00:00 AM | Google

★★★★★ Keioni Grant

Tracy Volkswagen has not let me down. Every time I come in for my appointments, I am acknowledged by staff even if no one is at the service counter. The service technicians are quick and efficient. I came in for an oil change and I was informed that the transmission fluid was required to be changed as well. Both maintenance issues we | Read Full Review

11/30/2025 12:00:00 AM | Google

★★★★★ Felipe Gallegos

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11/29/2025 12:00:00 AM | Google

★★★★★ Liz K

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11/29/2025 12:00:00 AM | Google

★★★★★ tashawna lewis

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11/29/2025 12:00:00 AM | Google

★★★★★ Eudaldo Chavez

Took my car to this VW dealership for the 1st time for service, attention at the service department/counter was great and fast, I was given a complementary ride home and I got a notification when my car was ready, overall a great experience. | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Michael DeSilva

I had a great experience here at Tracy VW. Even though my appointment was at 2:45 for a lengthy recall Antonio assured me it would be done the same day and he was very clear in stating what my vehicle needed after the service was done. Definitely recommend these guys! | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ ???

Good | Read Full Review

11/25/2025 12:00:00 AM | Google

★★★★★ Pablo Contreras

I don’t know where to start once again with this Car!! Like I’ve stated over and over this car is a Lemon it’s been in the shop over and over and over and over again!! It’s had more repairs and not to mention the motor replaced also the cost of all these repairs cost more then the cars value, I’ve told the dealer all my concerns and | Read Full Review

11/25/2025 12:00:00 AM | Google

★★★★★ Jerrimaya Tapley

Great shop to get your work done rather its regular matinence or a serious repair. Very friendly staff. | Read Full Review

11/24/2025 12:00:00 AM | Google

★★★★★ Maria Mazone Gee

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11/22/2025 12:00:00 AM | Google

★★★★★ Marius Williams

Great people! | Read Full Review

11/22/2025 12:00:00 AM | Google

★★★★★ Lesley Galloway

Warranty work was completed—airbag—quickly and professionally. They mentioned 4 things that needed to be attended to on the car—one I had no doubt about and the other 3 were surprising to me, but the car is 13 years old. They gave me a list of everything on the car they inspected and an evaluation of the wear on each item on a 3 pt s | Read Full Review

11/22/2025 12:00:00 AM | Google

★★★★★ Aman Bhambra

It’s my first time visiting this place and then I met Lovepreet Singh Riar who assisted me today. Literally!! he saved me from taking a bad decision to buy a car from a other dealership where I had to give more money but love gave me a good suggestion. Also, he’s doing great work. ?? | Read Full Review

11/22/2025 12:00:00 AM | Google

★★★★★ Kurt McIntyre

All good!!! | Read Full Review

11/20/2025 12:00:00 AM | Google

★★★★★ Jayakumar Viswanathan

Excellent customer service and will recommend to others | Read Full Review

11/19/2025 12:00:00 AM | Google

★★★★★ Kurt McIntyre

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11/19/2025 12:00:00 AM | Google

★★★★★ Irv Aragon

First time at this service center and was met by friendly, knowledgeable service advisor and the services my car needed went smoothly. | Read Full Review

11/19/2025 12:00:00 AM | Google

★★★★★ Karen Beckford

Prompt, efficient service. | Read Full Review

11/19/2025 12:00:00 AM | Google

★★★★★ Robinpreet Singh

We had excellent experience at Tracy VW and would like to thank for the great service to Lovepreet. He was friendly, professional, and very clear in explaning all the details about the car and numbers. He is the one who really took good care of us and made sure we were approved and even was there with us in finance as well. Thank you | Read Full Review

11/17/2025 12:00:00 AM | Google

★★★★★ Danny Estrada

Hannah at the parts department is absolutely the best! She help out my shop, took care of one of my customers that lost her wheel lock, took them off and helped my customer back on the road. If you need any help go see her and her team! Great customer service, thank you! | Read Full Review

11/14/2025 12:00:00 AM | Google

★★★★★ Arturo Lopez

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11/14/2025 12:00:00 AM | Google

★★★★★ Daneka Dodson

Great experience with the sales and finance team. The staff were knowledgeable about the vehicles and pleasant to interact with. No one was pushy which is important to me. I bought my 1st electric vehicle and love it! | Read Full Review

11/11/2025 12:00:00 AM | Google

★★★★★ Mouawia Elbashir

The best experience i had with the staff the manager and the sales, every transaction, the hospitality, the welcoming. They make you feel, not just a customer, but you one of the family, thank you all for the outstanding and the professional for treading your customers with courtesy. Mouawia Elbashir | Read Full Review

11/11/2025 12:00:00 AM | Google

★★★★★ Tony Marzi

Very pleasant purchase experience. Sal, Gino and the team really came through for me! | Read Full Review

11/10/2025 12:00:00 AM | Google

★★★★★ Black Duck

Geno is a very good salesperson. He always communicates patiently and offers suggestions from the customer's perspective. He washed the car spotlessly before the test drive, provided a very patient introduction during the test drive, and gave multiple options without ever rushing me during the price negotiation. | Read Full Review

11/9/2025 12:00:00 AM | Google

★★★★★ Jacob Tracy

This review is long overdue. I came with my cousin for his car service, and I found Miguel at the front desk to be a very polite gentleman who made sure to fully answer any questions customers had. He is quite informative and goes the extra mile to assist customers in the service department | Read Full Review

11/7/2025 12:00:00 AM | Google

★★★★★ Ruel Leal

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11/7/2025 12:00:00 AM | Google

★★★★★ Sunny Gill

I had a great experience at the Volkswagen Service Center. The staff was professional, friendly, and very clear in explaining what needed to be done. They took care of my vehicle thoroughly and completed the service in a timely manner. I also appreciated the transparency—no unnecessary upselling, just honest work and fair pricing. My | Read Full Review

11/6/2025 12:00:00 AM | Google

★★★★★ steven kinsman

The appointment system is the worst. They use AI now. Ive been trying to get an appointment for a oil change for my wife car and it say all these times are available and when I go to book a time it say its no longer available. Is this how they treat there customers. It seem like they use AI to say screw us. It like the employees dont | Read Full Review

11/6/2025 12:00:00 AM | Google

★★★★★ Gurwinder Singh

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11/4/2025 12:00:00 AM | Google

★★★★★ Sarah Skidmore

THE WORST SERVICE!! It takes 3 hours for an oil change on a Tuesday morning, with an appointment. An oil change. I told the front desk man that I’d wait when asked if I was staying or leaving, and he never once said how long it would take. It wasn’t until I had to complain that he wanted to say it was “his bad” for not telling the wa | Read Full Review

11/3/2025 12:00:00 AM | Google

★★★★★ gurvir44

I recently purchased an Audi e-tron from Tracy Volkswagen as an out-of-state buyer, and my experience was a mix of positives and challenges. On the positive side, the initial buying process was handled very well. Communication from the salesman was quick and responsive, and I received timely updates during the early stages. Since I | Read Full Review

11/2/2025 12:00:00 AM | Google

★★★★★ Jordan Pensa

I have to say. This was the least stressful experience I have EVER had at a dealership. I walked in with a car I didn’t need anymore. Didn’t want to deal with it. They had the car I wanted and made the numbers work for me. They even removed floor mats out of a vehicle on the lot to put into my car that were in better condition. They | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ D Griffin

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10/31/2025 12:00:00 AM | Google

★★★★★ Ulysses Henderson Sr

Timely services, codes cleared. | Read Full Review

10/31/2025 12:00:00 AM | Google

★★★★★ Melissa Gable

Anthony in the service dept very nice and gave excellent customer service 10 out of 10! | Read Full Review

10/30/2025 12:00:00 AM | Google

★★★★★ Lovin-Kare LLC

I bought my car because of the salesperson. He was professional and intelligent. The manager told me that he will accept my offer if I agreed to buy the car that day which I did but he refused to give me the car claiming that he made a mistake in the numbers. It’s past 48 hours and I have not received my copy of the contract and no o | Read Full Review

10/30/2025 12:00:00 AM | Google

★★★★★ DJ Tanis Majere

Excellent experience. The team at Tracy VW, Marco and Ray, really went out of their way to make sure I had a fantastic customer experience! I HIGHLY recommend. They were friendly, professional, informative and forthcoming. This is what a car dealership experience SHOULD be like. | Read Full Review

10/29/2025 12:00:00 AM | Google

★★★★★ Daniel

Not enough stars on this review to give. 10 stars easy. GM Jalil and Salesman Gino are as solid as they come. Super down to earth good dudes. In my 25 years of driving and buying vehicles, VW Tracy is by FAR, the best dealership I have had the pleasure of walking into from start to finish. These two guys are brothers for life. Jay Gi | Read Full Review

10/29/2025 12:00:00 AM | Google

★★★★★ Jingyi Chen

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10/29/2025 12:00:00 AM | Google

★★★★★ guillermo magallanes

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10/29/2025 12:00:00 AM | Google

★★★★★ Bern Miles

They were very kind and polite. I love their coffee. | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ kristiana Marin

My experience with Tracy Volkswagen was a breeze! The staff was kind, fast, and very informative about the work being done on my car. They took care of everything and made the whole process completely stress-free. Highly recommend! | Read Full Review

10/24/2025 12:00:00 AM | Google

★★★★★ Jameson Jendreas

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10/24/2025 12:00:00 AM | Google

★★★★★ Jose Alfredo Miranda

Thank you so much for the great service. I appreciate the hard work and care that was provided to my Jetta. Out of state or not I’m glad that the service is outstanding at VW dealerships. Thank you once again Tracy VW. | Read Full Review

10/23/2025 12:00:00 AM | Google

★★★★★ Razel Lagpacan

Good service though Daniel always gives us an update on whats going on. | Read Full Review

10/23/2025 12:00:00 AM | Google

★★★★★ Bernardo Guerrero

Problem not fixed | Read Full Review

10/19/2025 12:00:00 AM | Google

★★★★★ Daryoosh Rejaly

Terrible experience! Took my eGolf there for battery warranty issue. Instead of testing the battery, they drove the car less than 2 miles, and said the battery is fine!!! The next day I took the car to another VW dealership they tested the battery, communicated the issue with VW, and finally VW replaced the entire battery with a bran | Read Full Review

10/19/2025 12:00:00 AM | Google

★★★★★ Davina Robinson

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10/18/2025 12:00:00 AM | Google

★★★★★ Emily Perez

Had such a great experience at Tracy Volkswagen! The team was super helpful, friendly, and made everything so easy. I really appreciate their honesty and amazing customer service — definitely recommend them! Big thanks to Geno & Jay! | Read Full Review

10/17/2025 12:00:00 AM | Google

★★★★★ Leslie Knott

Daniel was amazing straight up took charge with an inviting approach very pleasant and was a pleasure to do business with my car was fixed in record time I'll be back. I don't even drive a VW but will probably be my next car choice thanks, Thanks to Tracy Volkswagen ! Unlike the Hyundai dealership in Tracy | Read Full Review

10/15/2025 12:00:00 AM | Google

★★★★★ Iliana Delgado

Service department always so helpful, knowledgeable and nice! Always offering good service and transportation nearby if there’s a long wait! 10/10 recommend. Antonio was very helpful and professional! | Read Full Review

10/15/2025 12:00:00 AM | Google

★★★★★ Randy barrozo

Drop off my vehicle for service next day was contacted by service ..my car was repaired just on time | Read Full Review

10/15/2025 12:00:00 AM | Google

★★★★★ Joseph Larson

At best. One star. Can I do a half star? | Read Full Review

10/15/2025 12:00:00 AM | Google

★★★★★ Natalee Mosher

They had great customer service. They answered all of my questions to the best of their ability/ knowledge. I will definitely go back when my car need anything done. | Read Full Review

10/14/2025 12:00:00 AM | Google

★★★★★ Ihab Hana

Best service in the bay area | Read Full Review

10/14/2025 12:00:00 AM | Google

★★★★★ James bodiford

They did a amazing job with our car service writer was very helpful the techs solved all the issues and got the car back on the road fast 10 out of 10 highly recommend | Read Full Review

10/13/2025 12:00:00 AM | Google

★★★★★ larry perea

It was comfortable and relaxing | Read Full Review

10/13/2025 12:00:00 AM | Google

★★★★★ Dorothy Hentschel

Very friendly and offered alternatives to save money | Read Full Review

9/14/2025 12:00:00 AM | Google

★★★★★ Richard Licon

always professional service. this is why i continue to come back. | Read Full Review

9/13/2025 12:00:00 AM | Google

★★★★★ juan cruz

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9/13/2025 12:00:00 AM | Google

★★★★★ Kranthi Kumar Muppala

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9/12/2025 12:00:00 AM | Google

★★★★★ Rosa Rivera

The only thing I was bummed out about was that they didn’t wash my car when it was serviced. Not sure if all Volkswagen dealerships provide that complimentary service. Would have been nice. | Read Full Review

9/12/2025 12:00:00 AM | Google

★★★★★ Shirley Gerolaga

Great dealership everyone is so helpful, courteous and knowledgeable. | Read Full Review

9/11/2025 12:00:00 AM | Google

★★★★★ Herchint Dabb

Geno and the VW Staff made the experience very pleasant and timely! If you are looking to be well taken care of ask for Geno and you’ll feel like family and not just a customer. Love my new 2025 Tiguan R! Thank you VW and Thank you so much Geno! | Read Full Review

9/10/2025 12:00:00 AM | Google

★★★★★ Abdul Khan

I was very happy with the service team my car was ready as promised and washed Great job service team | Read Full Review

9/10/2025 12:00:00 AM | Google

★★★★★ Rene Martinez

The team was great from start to finish. They identified our needs, offered us a couple different models that fit our budget and got us rolling in no time. Would definitely recommend this occasion if you are in the market for a vehicle. | Read Full Review

9/10/2025 12:00:00 AM | Google

★★★★★ Monica Howell

Staff was accommodating, polite and efficient. They even took into consideration my driving habits while helping me select my service needs. | Read Full Review

9/4/2025 12:00:00 AM | Google

★★★★★ Meredith Jaquias

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9/4/2025 12:00:00 AM | Google

★★★★★ Ryan Bennett

They are amazing | Read Full Review

9/4/2025 12:00:00 AM | Google

★★★★★ Walter Huberwald

Service did not honor a portfolio maintenance agreement that I had purchased. In their defense the agreement had expired but they offered no refund for unused services simply stating they could not honor the agreement since it was expired. The vehicle had not been driven a lot and we were slow to make the mileage thresholds for rec | Read Full Review

9/4/2025 12:00:00 AM | Google

★★★★★ Sauny 12

They had poor follow-through. No one ever called to inform me that my car was ready for pickup. They didn’t answer the phone and failed to keep in touch with me. When I arrived to pick up my car, no one was there to assist me. Prior to arrival, I finally managed to get through to them just one minute before closing, and they told me | Read Full Review

9/4/2025 12:00:00 AM | Google

★★★★★ Leslie Stello

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9/3/2025 12:00:00 AM | Google

★★★★★ Robert James

Helped us out the best way possible. Friendly associates and offered more assistance if we could find the part needed | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ chris M

Worst service crew ever , also they don't honor service packages and twice they did not rotate my tires and wouldn't patch a tire said it was unfixable they let my wife and daughter drive home with a bolt in the tier guess what my local tire shop fixed it and rotated my tires in 15 minutes | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ Deonte Bradford

I just came a few days ago , I left with an ID.4 and I love it , if you looking for new car stop in Tracy get with my people they was very cool and helpful very hands on and made sure I left happy thanks VW | Read Full Review

8/31/2025 12:00:00 AM | Google

★★★★★ joseph lopez

Very Friendly, Time Efficient, Great customer service! | Read Full Review

8/31/2025 12:00:00 AM | Google

★★★★★ tony santos

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8/29/2025 12:00:00 AM | Google

★★★★★ Karl Heinz

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8/29/2025 12:00:00 AM | Google

★★★★★ Steve Mullen

Daniel my service tech was very friendly and courteous. He took the time to explain the various service recommendations that were being suggested. | Read Full Review

8/29/2025 12:00:00 AM | Google

★★★★★ Ace Fire

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8/29/2025 12:00:00 AM | Google

★★★★★ Elanah Brooks

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8/28/2025 12:00:00 AM | Google

★★★★★ Diana Nuno

Antonio, went above and beyond to make sure my car was taken care of from an oil change to unexpected part replacement with follow ups. His customer service and support was phenomenal. | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Crystal C

A bit hard to reach they don’t have a lot of staff. Once I’m there with my appointment there very attentive. Daniel helped me and communicated really well. He explained to me what services I have left in my maintenance plan and suggested what I should get done soon. Also was great at checking on my car while I was waiting letting me | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ gurvir44

I recently purchased an Audi e-tron from Tracy Volkswagen as an out-of-state buyer, and my experience was a mix of positives and challenges. On the positive side, the initial buying process was handled very well. Communication from the salesman was quick and responsive, and I received timely updates during the early stages. Since I | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Celia Brun

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8/27/2025 12:00:00 AM | Google

★★★★★ Cristal Thompkins

Called for 2 days never even bothered to answer the phone. Absolutely terrible service. | Read Full Review

8/27/2025 12:00:00 AM | Google

★★★★★ Shenetha

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8/26/2025 12:00:00 AM | Google

★★★★★ Rebecca Ocampo

This review is specifically for Rayyn, one of the employees at Tracy Volkswagen. He helped find the PERFECT car for me in December of 2023 while he was working at a different location. For the gals out there that think every car salesperson is a mansplainer - he's not. He's really really down-to-earth and will just find you what you | Read Full Review

8/26/2025 12:00:00 AM | Google

★★★★★ Bran Bur

Great sales team manager. Lived up to his word. Stayed in great communication made everything a smooth transition, Even hooked me up with a few perks. Also The rebate on electric vehicles is a great incentive. I am already promoting information to coworkers to try and get them on as well | Read Full Review

8/26/2025 12:00:00 AM | Google

★★★★★ Maximilian Maes-Holcombe

Amazing customer service, they really helped us with everything from test drive to finance. Made my wife and I feel very confident in our purchase. Thank you all very much | Read Full Review

8/26/2025 12:00:00 AM | Google

★★★★★ Cindy Sanchez

I’d like to give a HUGE THANKS to Tracy Volkswagen! Since the beginning before I ever drove to see the car I was interested in purchasing, I was messaged with such care and promptness and respect that it only reassured me where I was making my transaction! From the first email I received from Geno with the CarFax report, to the follo | Read Full Review

8/24/2025 12:00:00 AM | Google

★★★★★ Jake Overton

Nekko, Ray, and Sal were fantastic to work with! Thank you very much for the excellent buying experience! Everyone was friendly, kind, and patient with me and my wife. I highly recommend Tracy Volkswagen to anyone looking for a new car. Love my Golf R! | Read Full Review

8/24/2025 12:00:00 AM | Google

★★★★★ Allen A.

Good service and friendly staff. Daniel my service advisor was great. | Read Full Review

8/24/2025 12:00:00 AM | Google

★★★★★ Mary Marques

The gentleman that checked me in was wonderful. Very nice and knowledgeable. The service mechanics that’s another story. Three days to do a recall, actually 5 recalls again. These should be priority since you’re inconveniencing people every few months. No loners. That’s interesting too. It’s obvious you don’t understand how to g | Read Full Review

8/24/2025 12:00:00 AM | Google

★★★★★ Claudine Metuge

I was well listened to, explanation about the safety issues, my coverage, discounts offered and my cost was done, no hidden fees. I loved the frequent updates on the progress of work on my car. On my way home, i didn’t understood something on my dashboard, it was after hours but i called and they answered the phone and asked me to co | Read Full Review

8/24/2025 12:00:00 AM | Google

★★★★★ Debra Fromme

I purchased and still own a great vehicle from Tracy Volkswagen. I need a new car and enjoyed the staff and experience so much I came back. I had a great, no pressure sales experience today and driving away with another car I am very happy with! Thanks Geno Largo for having patience with me and being willing to show me a wide variety | Read Full Review

8/23/2025 12:00:00 AM | Google

★★★★★ Irma Oliva

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8/23/2025 12:00:00 AM | Google

★★★★★ Traci Alsup

Very friendly staff service advisors Are knowledgeable and great to work with | Read Full Review

8/23/2025 12:00:00 AM | Google

★★★★★ Alex Tercero

Great customer services | Read Full Review

8/22/2025 12:00:00 AM | Google

★★★★★ Andreli G Ancheta

Oil change is too much …. Coolant, I went to jiffy lube it’s half the price you guys are charging … and yes it’s pressurize. You don’t dally have coupons or discounts to help your customers… all you guys care are your mechanics | Read Full Review

8/22/2025 12:00:00 AM | Google

★★★★★ Robert James

Helped us out the best way possible | Read Full Review

8/21/2025 12:00:00 AM | Google

★★★★★ Michael

Thanks for the quick diagnosis. I was also provided a ride home (Uber) while my car was checked. Overall great experience. | Read Full Review

8/21/2025 12:00:00 AM | Google

★★★★★ Vena Ford

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8/21/2025 12:00:00 AM | Google

★★★★★ April Woods

Great experience with Daniel, he kept me updated on the status of my car and provided great customer service. The reason for the 4 and not the 5 is because I rec’d my car back dirty. I had an expectation that dealer service would include my car being washed. Other than that all went well. | Read Full Review

8/20/2025 12:00:00 AM | Google

★★★★★ Monica Sagrero

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8/20/2025 12:00:00 AM | Google

★★★★★ Furtado Solis

1 star for wasting my time, gas, and interest as a customer due to “AI”. I wasted almost two hours driving to this dealership to test drive a car that was already sold. I called the day before and a salesman confirmed the car was getting detailed and would be available. I even received a text saying that it was ready to test drive an | Read Full Review

8/20/2025 12:00:00 AM | Google

★★★★★ Ralph

Bought a used car Feb. 2024. Went pretty smooth. Was told all used cars go through a very thorough bumper to bumper inspection. I still ended up buying extended warranty. Took it in for oil change when reminder came on in July 2024. They stated it needed brakes and rotors all around. They also said windshield fluid reservoir was crac | Read Full Review

8/18/2025 12:00:00 AM | Google

★★★★★ Nicole Nofchissey

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8/17/2025 12:00:00 AM | Google

★★★★★ Julie Gonzalez

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8/15/2025 12:00:00 AM | Google

★★★★★ Kelsey Lundquist

They were super helpful !!! | Read Full Review

8/15/2025 12:00:00 AM | Google

★★★★★ Alaa Jundi

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8/15/2025 12:00:00 AM | Google

★★★★★ Renee Kerr

The service is excellent. I was able to bring my car in the same day my warning light went off. Everyone is very friendly and helpful. | Read Full Review

8/15/2025 12:00:00 AM | Google

★★★★★ Martha Sechrist

Daniel in the service department has been awesome, quickly getting my car in and diagnosed. He got right on getting it approved by the warranty company I purchased from at Tracy Volkswagen when I purchased my vehicle there. | Read Full Review

8/14/2025 12:00:00 AM | Google

★★★★★ Samantha Romero

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8/14/2025 12:00:00 AM | Google

★★★★★ Navi Gill

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8/14/2025 12:00:00 AM | Google

★★★★★ Arthur Oceguera

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8/14/2025 12:00:00 AM | Google

★★★★★ Irene Lovell

The only regret that I have is the long waiting period other that is was great service | Read Full Review

8/14/2025 12:00:00 AM | Google

★★★★★ Devinder singh kalsi

Good | Read Full Review

8/13/2025 12:00:00 AM | Google

★★★★★ Marcie Mondragon

First time at Tracy dealership, they were absolutely amazing! Great service got my car back the same day. All staff were helpful!! | Read Full Review