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Niello Volkswagen

★★★★★(88)read reviews

2701 Arden Way, Sacramento, CA 95825

(916) 993-3726 Ask About Our Service Specials!

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Mon: 7:30 AM - 5:00 PMTues: 7:30 AM - 5:00 PMWed: 7:30 AM - 5:00 PMThur: 7:30 AM - 5:00 PMFri: 7:30 AM - 5:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Emily Lee
Bought a used car and told them we wanted the scratches buffed and they said not a problem. Took months to finally be seen after bringing the car in and them saying they had to reschedule and then finally came in left the car for a few days and got it back and the literally didn’t even touch it. They just want your money they don’t c | Read Full Review
4/20/2026 12:00:00 AM | Google
★★★★★ Brandon Redman
Big thanks to Andrew and Jose who have been a huge help in purchasing my car. They kept the process easy and comfortable and most importantly for me was that I never felt pressured throughout the process. I'll definitely consider Niello VW again for future car needs. Thanks again guys! | Read Full Review
4/18/2026 12:00:00 AM | Google
★★★★★ NEEL K
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4/16/2026 12:00:00 AM | Google
★★★★★ Raj C
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4/16/2026 12:00:00 AM | Google
★★★★★ Team Rarebrd
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4/16/2026 12:00:00 AM | Google
★★★★★ Ammy G
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4/16/2026 12:00:00 AM | Google
★★★★★ Feline Porter
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4/16/2026 12:00:00 AM | Google
★★★★★ Ran C
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4/16/2026 12:00:00 AM | Google
★★★★★ Harry S
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4/16/2026 12:00:00 AM | Google
★★★★★ CECE K
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4/16/2026 12:00:00 AM | Google
★★★★★ Kul K
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4/16/2026 12:00:00 AM | Google
★★★★★ FLAMINGO C
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4/16/2026 12:00:00 AM | Google
★★★★★ Rav K
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4/16/2026 12:00:00 AM | Google
★★★★★ Arecee C
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4/16/2026 12:00:00 AM | Google
★★★★★ TMAT
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4/16/2026 12:00:00 AM | Google
★★★★★ benjamin limon
They are doing great with taking care of my new I D Buzz | Read Full Review
4/13/2026 12:00:00 AM | Google
★★★★★ Will Gay III
We bought a car here in 2019 and had a great experience. We were in a horrible car accident in 2024, afterwards I reached out to cancel the vehicle service contract we had purchased and got the run around. They couldn't find our information, then they couldn't find documentation on our contract. I finally got the the contract cancell | Read Full Review
4/13/2026 12:00:00 AM | Google
★★★★★ Team Rarebrd
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4/13/2026 12:00:00 AM | Google
★★★★★ Kul K
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4/13/2026 12:00:00 AM | Google
★★★★★ Feline Porter
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4/13/2026 12:00:00 AM | Google
★★★★★ TMAT
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4/13/2026 12:00:00 AM | Google
★★★★★ CECE K
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4/13/2026 12:00:00 AM | Google
★★★★★ FLAMINGO C
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4/13/2026 12:00:00 AM | Google
★★★★★ Ran C
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4/13/2026 12:00:00 AM | Google
★★★★★ Raj C
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4/13/2026 12:00:00 AM | Google
★★★★★ Rav K
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4/9/2026 12:00:00 AM | Google
★★★★★ NEEL K
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4/9/2026 12:00:00 AM | Google
★★★★★ Arecee C
I was a very loyal customer to this dealership. I personally purchased 2 cars from them and recommended 2 family members to them for a purchase. I purchased the Atlas Cross Sport back in 2024, and it was a pre-owned vehicle. From day one, the vehicle was having issues with a rubbing sound coming sometimes under the steering wheel whi | Read Full Review
4/9/2026 12:00:00 AM | Google
★★★★★ Ammy G
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4/9/2026 12:00:00 AM | Google
★★★★★ Harry S
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4/9/2026 12:00:00 AM | Google
★★★★★ Alex
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3/22/2026 12:00:00 AM | Google
★★★★★ Jorge Montiel
Very professional team. Fair deal for our trade. The experience was very quick and Logan and Tevin are extremely nice. It is nice to go to a dealer and have a great experience. | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ John Hunter
They don't call, email or inform you that your service is expiring. I call to set up service for my Elderly grandma and they say it expires today! But I'm not allowed to bring it in today, so now have to pay out of pocket, even though the service was already paid for. This is disgraceful.... Nice scam. Thanks for the courtesy email, | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ John Dowtin
Today, I stopped by the dealership as it was nearby. Before my visit, I had interactions with the Internet sales team. After speaking with an Internet team member, I was transferred to a salesperson. However, I found it challenging to understand the salesperson due to their strong accent, despite their friendly demeanor. I gave my dr | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Jean Guerrero
Great service and staff were very helpful. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ G D
Friendly staff, lightning fast service, these guys know what they're doing! Highly recommend! | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Brooks Sun
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2/11/2026 12:00:00 AM | Google
★★★★★ ZOOKINI BOY
Customer Service is on point. Had my car fixed under warranty with no issues. They even washed my car. All the employee there are professionals | Read Full Review
1/23/2026 12:00:00 AM | Google
★★★★★ Kerry Kier
As a person who has never owned a VW or German car Niello has been great. I called last minute just to get an oil change and they got me in the same day and when i get there a little late there was no issue. They kept me informed all the way and got me out of there quickly. Great job to the team at Niello VW! | Read Full Review
1/16/2026 12:00:00 AM | Google
★★★★★ Kimberly Butler
service; I called to get an estimate to replace the bulb in my daytime running light. I called three times over 5 days. I was promised a call back with an estimate, but the first two calls resulted in no callback. only after expressing my frustration did I get an answer. $150 to replace the bulb on the left side $250 to replace left | Read Full Review
1/9/2026 12:00:00 AM | Google
★★★★★ DJ
Tevin, Louis, and Luis helped us get a good deal on a vehicle, and also helped with transitioning from our prior lease. Thank you! | Read Full Review
1/7/2026 12:00:00 AM | Google
★★★★★ OL HRYH
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1/6/2026 12:00:00 AM | Google
★★★★★ K D
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12/30/2025 12:00:00 AM | Google
★★★★★ Dale Clark
Fantastic people to work with! Fair, decent and honest ?? | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Rainer Apostol
This was honestly probably the worst customer service experience I've ever had. I took my car here to Brent because the coolant was leaking in my VW 2022 Jetta in July, and was repeatedly told that maybe I had not closed the coolant cap all the way (even though my car alerted me that it was low shortly after I had last had a service | Read Full Review
12/24/2025 12:00:00 AM | Google
★★★★★ Bianca Peterson
I first want to start with saying that Tevin in sales and Fernanda in Finance are absolutely amazing employees. Their attitude and grace are the ONLY reason I ended up buying a car last Sunday from this dealership. We went in at 10 am to buy the car that we had been in talks with Tevin about. Drove over 2 hours in the fog to be ther | Read Full Review
12/12/2025 12:00:00 AM | Google
★★★★★ Connor Rose
Couldn’t have asked for a better experience. Came in the first time to look and test drive, they weren’t pushy about getting a deal done that day and we’re understanding about shopping around. Turns out they were right and the Atlas is what fit for us. I can’t stand pushy salesmen who just want you to spend money, Jordan and the olde | Read Full Review
12/5/2025 12:00:00 AM | Google
★★★★★ Nicholas H
Service Review: only worked with two advisors so far, but both Brandon and Brent were super helpful. They explain things clearly and help you keep your car in good condition without pushing anything that isn't necessary, all while taking your budget into account. The techs are fast and thorough, your vehicle will be well cared for he | Read Full Review
11/22/2025 12:00:00 AM | Google
★★★★★ Branndy Garcia
Ask for Travis, ask for Travis, ask for Travis! Trust me! He is the best! Very helpful and kind | Read Full Review
11/21/2025 12:00:00 AM | Google
★★★★★ Amber Sutton
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11/5/2025 12:00:00 AM | Google
★★★★★ Evil Dr.Foucci
Poor service services! Take your car to elk grove vw you'll thank me later! | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ DocPewPew
Keep messing my car up. Elk grove is better | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Raza Ahmad
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10/26/2025 12:00:00 AM | Google
★★★★★ Jason Batson
Laura did a wonderful job explaining everything in detail. Very nice and dealt well with me. I can be hard to deal with. | Read Full Review
10/22/2025 12:00:00 AM | Google
★★★★★ Carrie Conlon
Best car buying experience I've ever had. Tevin was wonderful. | Read Full Review
10/5/2025 12:00:00 AM | Google
★★★★★ Anees Kadir (Anees)
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9/28/2025 12:00:00 AM | Google
★★★★★ Mary
I took my car in to get the AC fixed because it was blowing hot air. I just left the dealership and it is STILL blowing hot air. They literally did nothing. We wasted over $2,000 and these “technicians” have NO idea what they’re doing. We came to the dealership because we assumed they’d do the best job. They did absolutely nothing. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Megan Heinicke
My purchase experience with Jose and Will was very smooth. I was in contact with Jose before coming to the dealership. He answered all of my questions over the phone, which made me feel much more confident walking into the sales room. All of the information he provided was accurate, and he was very transparent with the price of the c | Read Full Review
9/18/2025 12:00:00 AM | Google
★★★★★ Gabriel Cronan
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9/11/2025 12:00:00 AM | Google
★★★★★ Robert Yoha
Took my 2017 CC into Niello VW for its 50,000 mile service, it's now 7 years old. While doing the service, Brad Hollingsworth my Service Technician, spotted a minor leak with the turbo inlet tube -- it's way back up there in a spot only a flashlight and trained eye could spot. Brad has an in-depth technical knowledge of every VW mode | Read Full Review
9/6/2025 12:00:00 AM | Google
★★★★★ Jakes Smith
My Service Advisor Brent is the best! Always cool, calm, and collected, knows me by name, and extremely knowledgeable. I wouldn't take my TDI anywhere else, or to anyone else. Thank you so much Niello for the always world class service! | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Alexis Jones
The whole team is professional, polite, and helpful. A big thank you to the whole team, especially Luis Phan. | Read Full Review
8/31/2025 12:00:00 AM | Google
★★★★★ Meghan Nunez
Niello’s customer service is exceptional | Read Full Review
8/28/2025 12:00:00 AM | Google
★★★★★ rajan m
A __ J Jordan Tomlinson is really nice guy he solved all my problems related to my vehicle and explains to me everything in easy way I totally understand everything about my vehicle. | Read Full Review
8/27/2025 12:00:00 AM | Google
★★★★★ Aaron Jilg
Cannot get an appointment for 6+ weeks, hard pass, took it to another dealer. | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Daniyar Jumamuradov
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8/23/2025 12:00:00 AM | Google
★★★★★ Rehnaz Bi
?????????? As a returning customer, my experience at Volkswagen Arden was once again excellent! Carlos, Raymond, Jamal, Alex, Logan, and Louis were all amazing—professional, friendly, and incredibly helpful. They made the entire process smooth, transparent, and stress-free. I truly appreciate the team’s patience and willingness to go | Read Full Review
8/23/2025 12:00:00 AM | Google
★★★★★ Dennis Gingrich
Friendly and knowledgeable. More importantly they allowed me to complete the transaction online and pick it up on my timeline. | Read Full Review
8/20/2025 12:00:00 AM | Google
★★★★★ Josh Sharpe
Thank you guys for taking care of my car! Thank you Brent Cooper! You guys are awesome! VW 4Lyfe! | Read Full Review
8/18/2025 12:00:00 AM | Google
★★★★★ Josh Sharpe
Forgot to add. Replacing the battery also fixed the over idle I was having where it was supposed be at 700-800rpm and was going at 1100-1200 rpm at idle…it would do this every day 3-7 times a day and only way to resolve this would be turn off and back on the car. now that is fixed so far I think since few days it hasn’t happened. Fir | Read Full Review
8/18/2025 12:00:00 AM | Google
★★★★★ Lexy
Had a great experience at niello Volkswagen. Thanks to Jordan Richards for an easy no pressure time in finding the car I wanted and getting out of the dealership within an hour! | Read Full Review
8/17/2025 12:00:00 AM | Google
★★★★★ Brian Heller de Leon
Great experience with Andrew and Jose at Niello VW! Informative and not high pressure. We drove a leased EV off the lot the first time we stopped by! | Read Full Review
8/17/2025 12:00:00 AM | Google
★★★★★ Nicey Hob
My car runs fine so far. | Read Full Review
8/15/2025 12:00:00 AM | Google
★★★★★ Roxana Morales
Spencer Prouty has made this internet sale a huge success! The team truly knocked it out of the park! It all started with an inquiry I made early in the morning on August 2nd, and by August 3rd, I was able to purchase one of your Jettas. First, I spoke with Elsa Becker, who responded promptly to my inquiry and provided several opti | Read Full Review
8/7/2025 12:00:00 AM | Google
★★★★★ Robert Eaton Jr.
Update 08/08/25: Yesterday, after once again being disappointed by my local offerings, I drove to Sacramento from Reno. This is the fourth Volkswagen I have brought here. They performed a full front and rear brake replacement (drums, rotors, shoes, and pads) on my 2021 VW ID.4 Pro S, which now has just about 230,000 miles. About 115, | Read Full Review
8/7/2025 12:00:00 AM | Google
★★★★★ Mostafa Adel
Where do i start. I have a 2021 VW Jetta that magically has issues every time we bring it for maintenance. Every time i humor the service advisors and just go with but this time around. Just WOW. So my vehicle is paid off and the first 2 years of the lease VW covered the regular maintenance but after that. Engine lights turning on al | Read Full Review
8/7/2025 12:00:00 AM | Google
★★★★★ LiveStreamPro
?????????? Review for Matthew Wirth – Service Advisor I want to give a special shout-out to Matthew Wirth, the best Service Advisor I’ve ever worked with. His customer service is truly outstanding. He’s extremely talented, knows how to treat people right, and always makes sure you leave happy. If you need any issues resolved with y | Read Full Review
7/31/2025 12:00:00 AM | Google
★★★★★ Tori Pearson
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7/29/2025 12:00:00 AM | Google
★★★★★ Pamela Caldwell
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7/27/2025 12:00:00 AM | Google
★★★★★ David Mitchell
Andrew and team made this experience great. I had many offers for a vehicle but it was the outstanding, personal touch and patience which made me purchase at Niello Volkswagen. Thank you! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Angel R
Jordan was great! Down to earth and professional | Read Full Review
7/22/2025 12:00:00 AM | Google
★★★★★ Victoria Moua
Jose Soriano’s help was great! We were able to test drive a car smoothly and the process of getting a car was easy. Also Alex made paper signing super fast and explained everything | Read Full Review
7/20/2025 12:00:00 AM | Google
★★★★★ Monica Coker
From the moment we stepped foot at Niello Volkswagen we had great customer service. The parts department gentlemen were so helpful with getting my car fixed, the actually saved us a bunch of money by finding out my car was still under warranty. They all were full of great information and very knowledgeable about Volkswagens. The ser | Read Full Review
7/18/2025 12:00:00 AM | Google
★★★★★ Troy Rowsey
We had a great experience helping our daughter buy her first new car. Carlos and Ray did an outstanding job explaining all the details regarding their fleet of vehicles and walking us through the pricing/financing. I highly recommend this car dealership. | Read Full Review
7/18/2025 12:00:00 AM | Google
★★★★★ Tyler Morris
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7/18/2025 12:00:00 AM | Google
★★★★★ Phil Ross
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7/11/2025 12:00:00 AM | Google
★★★★★ Kellie Diehl
My son bought his used first car here. 10 days later his brakes were grinding, they had put new brakes on the front but not the back. UPDATE: Niello Volkswagon made it right after my harsh review. My son got his breaks fixed on his own and Niello Volkswagon picked up the bill. I appreciate the quick response by Scott, the manager to | Read Full Review
7/11/2025 12:00:00 AM | Google
★★★★★ Zijie Tang
First time to write a review on Google. I want to thank Logan Koss for his professional and patient guidance. My car broke down on the road and was towed to them for repair. Mr. Logan helped me call the insurance company and rent a car, which was not his obligation, but he helped me and I am very grateful to him. The repairs were qui | Read Full Review
7/8/2025 12:00:00 AM | Google

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