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Herman Cook Volkswagen, Inc.

★★★★★(72)read reviews

1435 Encinitas Blvd, Encinitas, CA 92024

(760) 230-4915 Ask About Our Service Specials!

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Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ carmen
I made an appointment online with Annie and let her know I was only there to do a test drive at that time. I am looking for an SUV, as my convertible doesn't house baby car seats. Anyways, I'm in the early stages of picking a car, but she took the time to show me the cars and the differences. I appreciated that and not being tied int | Read Full Review
2/17/2026 12:00:00 AM | Cars.com
★★★★★ zayde matus
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2/16/2026 12:00:00 AM | Google
★★★★★ dana26
Ricardo always makes me feel like a friend and valued client! My car was done earlier than estimated and the cost was as quoted. It would be nice if the lobby had an upgrade. It's not comfortable to wait in. The tiny single use plastic bottles of water were a bummer too. | Read Full Review
2/14/2026 12:00:00 AM | Cars.com
★★★★★ jdavidvance
Herman Cook VW Service performed an oil change and a noise diagnosis on my 2020 GTI. Excellent service: fast, with very good communication. Highly recommended! | Read Full Review
2/14/2026 12:00:00 AM | Cars.com
★★★★★ LEAPANNIE
Always feel welcome and very efficient. Family owned dealership and they treat you like a person not a number. | Read Full Review
2/13/2026 12:00:00 AM | Cars.com
★★★★★ Olivia Z
They made it a very easy process and everyone was very nice and helpful! From dropping it off to picking it up after hours, it was very seamless. | Read Full Review
2/12/2026 12:00:00 AM | Cars.com
★★★★★ Jay Corrales
| Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ SULIANARAYGOZA
Incredible service from the Volkswagen team, especially Mr. Jesus. I would definitely return to buy from them again, and I would also recommend them. | Read Full Review
2/9/2026 12:00:00 AM | Cars.com
★★★★★ JWANG9205
It’s always a pleasure coming to cook VW! Nice atmosphere and amazing service advisors | Read Full Review
2/7/2026 12:00:00 AM | Cars.com
★★★★★ skaminski0
Ricardo was incredibly delightful, engaging, professional and kept me apprised during the entire maintenance of my vehicle. | Read Full Review
2/7/2026 12:00:00 AM | Cars.com
★★★★★ mqmq1968
Amazing customer care service. Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =) | Read Full Review
2/6/2026 12:00:00 AM | Cars.com
★★★★★ Goodstevenson
Herman Cook service is always reliable and dependable. I really trust them with my car. | Read Full Review
2/6/2026 12:00:00 AM | Cars.com
★★★★★ Leah
Herman cook VW is like family because of our service advisor of many many years Alan Joslin. As long as Alan is living and breathing and working at Herman cook VW, we will continue to be devoted devoted customers. | Read Full Review
2/6/2026 12:00:00 AM | Cars.com
★★★★★ egripp9
It was first time I took my car for service at this facility. Exceptional customer service! Highly recommend. | Read Full Review
2/6/2026 12:00:00 AM | Cars.com
★★★★★ ROB_BOBIN
All work done and on time Friendly service Clean and efficient garage Well Done. Thanks | Read Full Review
2/6/2026 12:00:00 AM | Cars.com
★★★★★ Shamrockpool
Came in for a 40,000 mile oil change. Experience was quick and painless. Very happy | Read Full Review
2/6/2026 12:00:00 AM | Cars.com
★★★★★ Wsabinlasker
Very Professional. Helpful. Ricardo was extremely professional, welcoming, supportive and knowledgeable He has a great customer service personality and a nice sense of humor making it very pleasant to work with him. | Read Full Review
2/5/2026 12:00:00 AM | Cars.com
★★★★★ Sami.lexus1
Great service, very thorough. Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber. | Read Full Review
1/28/2026 12:00:00 AM | Cars.com
★★★★★ ticacjmr
Excellent customer service and also they were able to work with me on my finance needs. Thank you so much. | Read Full Review
1/27/2026 12:00:00 AM | Cars.com
★★★★★ vhguzman
I recently visited this service and was disappointed with the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of the work may be fine, but the lack of professionalism and courtesy from the team made the overall experience frustrating. I hope t | Read Full Review
1/27/2026 12:00:00 AM | Cars.com
★★★★★ ingo neumann
Great place to buy a vehicle. No hassle, no pressure sales. Transaction went smooth and fast. Highly recommended | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ timm4
Love the folks at service center, always enjoy working w Alan. They are always prompt. Excellent customer service. | Read Full Review
1/21/2026 12:00:00 AM | Cars.com
★★★★★ Ed LaFever
I had a great experience purchasing my vehicle from Herman Cook Volkswagen. The entire process was fast, smooth, and stress-free. A special shout-out to Bill, who was fantastic to work with. He was professional, friendly, and made everything easy from start to finish. There was no pressure, just straightforward communication and exc | Read Full Review
1/20/2026 12:00:00 AM | Google
★★★★★ grenda.tim
Please don’t move the drivers seat during service, it takes forever to get it back to where I had it. | Read Full Review
1/17/2026 12:00:00 AM | Cars.com
★★★★★ maryangelaanderson
Alan was a pleasure to work with!! Thank you for the personalized care and support. | Read Full Review
1/17/2026 12:00:00 AM | Cars.com
★★★★★ garcia-andres
Very helpful and the team stayed late to help get my daughter the car she wanted. Great service. | Read Full Review
1/17/2026 12:00:00 AM | Cars.com
★★★★★ CHELSEASON
Allen and Ricardo are phenomenal! I’ve been coming here for 10 years and always had exceptional service. | Read Full Review
1/17/2026 12:00:00 AM | Cars.com
★★★★★ aborowie
Happy they were able to take my car 90 minutes before scheduled appointment and perform service | Read Full Review
1/17/2026 12:00:00 AM | Cars.com
★★★★★ Yolitzma Gonzalez
I had a great experience with this dealership from start to finish. Annie was professional, responsive, and transparent throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and never made me feel pressured. Buying a car can be stressful, especially as a parent, but the team ma | Read Full Review
1/16/2026 12:00:00 AM | Google
★★★★★ rodrigo.puravida
This dealership is great. Both Ricardo and Allen (sp) are always of great help explaining all that is going on from small repairs to heavy duty surgery. I love VW vehicles so for sure will purchase my next one from you guys !!! Hoping my Beetle will last for a long time but will be there when the time comes !!! | Read Full Review
1/13/2026 12:00:00 AM | Cars.com
★★★★★ rdonovan
Family owned and they respect your time and choices. No pressure and the attention to detail was remarkable from all aspects. Thank you! | Read Full Review
1/13/2026 12:00:00 AM | Cars.com
★★★★★ Charity Gonzalez
Great and easy buying experience | Read Full Review
1/12/2026 12:00:00 AM | Google
★★★★★ BRIAN@REID.ORG
They got everything right. What else can I say? On time; good work. Waiting room has great snacks, too. | Read Full Review
1/10/2026 12:00:00 AM | Cars.com
★★★★★ Merileechapin76
Always very professional and helpful, with no surprises to the bill. The annual service was prompt and efficient. | Read Full Review
1/10/2026 12:00:00 AM | Cars.com
★★★★★ Jetta1
Good but over worked. They seem to be too busy. Worse yet they now charge 3%for credit card use. They expect me to carry $600 not to have to pay this fee. | Read Full Review
1/10/2026 12:00:00 AM | Cars.com
★★★★★ 42.combo_space
Did a great job updating the ID for works wonderfully on the Tesla superchargers great to have access. Save some money. Makes Travel much easier. We need cars they don’t burn things to keep the world habitable | Read Full Review
1/3/2026 12:00:00 AM | Cars.com
★★★★★ Tim Miller
Bought a certified used ID.4 from the dealer. Best and easiest experience buying a car I have ever had. Great value and deal. Highly recommend! Ask for Bill he will take care of you! | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ SUSANJTOMS
Service was fine and I returned to the shop for diagnostic to be cleared when car started and then quit. Car was fine after that and parts were ordered for another issue. Thanks for oiling the creaky driver’s door. | Read Full Review
1/3/2026 12:00:00 AM | Cars.com
★★★★★ ???!?$
It was as good as expected and maybe better than I I I I expected | Read Full Review
1/2/2026 12:00:00 AM | Cars.com
★★★★★ snicol60
I am very happy with the level of professionalism and courtesy that was offered with a free rental car | Read Full Review
1/1/2026 12:00:00 AM | Cars.com
★★★★★ trish_pullara
I always feel cared for when I bring my VW to Herman Cook Encinitas. Eric and his team always look after me and my Golf. | Read Full Review
1/1/2026 12:00:00 AM | Cars.com
★★★★★ FARAJEKHARSA
Alan and Eric were efficient , knowledgeable and helpful.. They coordinated effectively with the insurance company and pushed the job through a mountain of paperwork. | Read Full Review
1/1/2026 12:00:00 AM | Cars.com
★★★★★ Cerra Jess
Ricardo, Service Manager, is an absolute legend. It’s the employees at this small dealership that are what makes it stand out and improve the customer experience. | Read Full Review
1/1/2026 12:00:00 AM | Cars.com
★★★★★ MDENGLER
Took care of the problem quickly and got us on our way in a very friendly way | Read Full Review
12/29/2025 12:00:00 AM | Cars.com
★★★★★ guvenkanbolat
Everyone is extremely professional and helpful! Definitely our top pick for all services and new vehicles. | Read Full Review
12/28/2025 12:00:00 AM | Cars.com
★★★★★ STEVE@ROMANINK.NET
This is our all-time favorite dealership. The buying experience is great - no pressure and fair pricing. Service has been wonderful. They’ve taken great care of our car and I’ve never felt over-charged. Lots of integrity! | Read Full Review
12/25/2025 12:00:00 AM | Cars.com
★★★★★ Hugo Mawhinney
Muy contento con la atención, fueron rápidos y muy eficientes con excelentes ofertas | Read Full Review
12/23/2025 12:00:00 AM | Google
★★★★★ LILIY.RIVAS
Alan had the right headlight bulb replaced and he noted the wipers needed replacement because we were having rain next week ?? | Read Full Review
12/21/2025 12:00:00 AM | Cars.com
★★★★★ DAVID.WALLACE
Herman Cook represents Volkswagen very well! It is a pleasure to deal with their staff in both sales and service. | Read Full Review
12/21/2025 12:00:00 AM | Cars.com
★★★★★ lexiang64
It was a relaxing and enjoyable maintenance process The staff responded very quickly and provided excellent service. It was a relaxing and enjoyable maintenance process | Read Full Review
12/19/2025 12:00:00 AM | Cars.com
★★★★★ MARK.SHAFFER
Prompt, friendly, helpful staff and service Very reliable dealership. We always take our car there. | Read Full Review
12/18/2025 12:00:00 AM | Cars.com
★★★★★ Nicole Montano
The people at Cook were great. Annie was so great to work with. It was my daughter purchasing and Annie was so thorough and attentive with her. I highly recommend working with Annie. | Read Full Review
12/17/2025 12:00:00 AM | Google
★★★★★ Amir Moradi
We had a very good experience back in September with Bill Kwait. His customer service was top notch. We visited the dealership in early September to look at the pre owned iD4's since we wanted to grab one before the rebate expired. The one we wanted wasnt on the lot and we had to then go out of town on a trip. While we were out of to | Read Full Review
12/15/2025 12:00:00 AM | Google
★★★★★ Lance Vreeland
Do not try to use the KBB instant cash value offer. They will not honor it and will low-ball you just to pad thier bottom line. | Read Full Review
12/14/2025 12:00:00 AM | Google
★★★★★ ben28sanchez
Best service ever. Kind, profesional and perdonable service. Highly recommend the team at Cook VW. | Read Full Review
12/13/2025 12:00:00 AM | Cars.com
★★★★★ hollywilson0469
Alan Josolat is always very professional, and answers all my questions. I appreciate him and his service. | Read Full Review
12/12/2025 12:00:00 AM | Cars.com
★★★★★ vincent10341
Invoice#237001 Cost of part 269$’s labor cost 374$’s. Rear hatch is working This is my yelp review. I have been going to Herman Cook Volkswagen and very happy with the service department. There is now a 3% service charge on all credit card charges. Mossy Volkswagen does not put a surcharge on credit card payments. | Read Full Review
12/12/2025 12:00:00 AM | Cars.com
★★★★★ JANOSIAS
The staff always provides the best service and they pay attention to the details you ask about each time! | Read Full Review
12/11/2025 12:00:00 AM | Cars.com
★★★★★ andy.whiteelephant
Friendly, efficient, on time. One could not ask for better service. I would highly recommend this dealership. | Read Full Review
12/11/2025 12:00:00 AM | Cars.com
★★★★★ Thomas Kleinhenz
Ricardo has been working with us regarding our GPS drop out issue on our 2024 ID.4. During the last service visit we updated the ID SW to version 5.4. With a week of experiencing the new SW it appears our prior problems have been addressed. So far so good. While the update process was quite engaged and took the better part of a day w | Read Full Review
12/10/2025 12:00:00 AM | Cars.com
★★★★★ travel0
Alan Joslinat is always a joy to work with ! I note that he is not included in your "Rate the People You Worked With" List.... | Read Full Review
12/10/2025 12:00:00 AM | Cars.com
★★★★★ MICHAEL.ADAM
Easy in and out service. Good explanation of suggested work and timely service as predicted. Also told what to expect at next service and timing of that service. | Read Full Review
12/6/2025 12:00:00 AM | Cars.com
★★★★★ Successbythebeach
Alan is the best! I always get amazing service at Herman Cook Volkswagen. Been a customer for years. | Read Full Review
12/4/2025 12:00:00 AM | Cars.com
★★★★★ SERGEAMI
I have been to the service department 3 times since I leased my car and have been unsatisfied each time. The service managers are nice but seem understaffed. The cashiers seem disinterested in their jobs and are barely polite. I also had to wait about 40 minutes from the time I arrived to drop off my car till the time I left and I ha | Read Full Review
12/4/2025 12:00:00 AM | Cars.com
★★★★★ Saul Tenzer
Great purchasing experience. Bill was great to work with, a little slow at times but meticulous, straightforward and thorough walking through everything. Matt the sales manager was fantastic - really worked to make sure the deal was great for everyone and we were able to come to agreement. Overall dealership has a family feel, with | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ stevebumblebee
Everyone is friendly and helpful. I didn’t have a appointment but they still took care of what I needed. | Read Full Review
11/28/2025 12:00:00 AM | Cars.com
★★★★★ HOUSGARD
Best service I have ever had. Employees are so helpful I would highly recommend this dealership | Read Full Review
11/26/2025 12:00:00 AM | Cars.com
★★★★★ CODY72
Easy scheduling. Courteous staff. Prompt mechanical service. Great experience all around. Highly recommend. The whole experience is great! | Read Full Review
11/25/2025 12:00:00 AM | Cars.com
★★★★★ Hawaii Resident
Knew exactly what I wanted and was ready, willing and able to buy an in stock vehicle, immediately. The finance "Manager" Alfredo, has no idea how to process loan documents electronically, and this delayed my transaction and shipping to Hawaii by over two weeks longer than it should. If you buy a car and want the dealership to shuffl | Read Full Review
11/25/2025 12:00:00 AM | Cars.com
★★★★★ skaminski0
Everything great. A great environment to wait for your vehicle and get some work done. | Read Full Review
11/23/2025 12:00:00 AM | Cars.com
★★★★★ Mary Tahbaz
Great customer service. Great sales people and management. | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Brad Ebert
We managed the purchase of our 2024 Atlas almost completely online with Annie. Annie was very quick to respond to all our questions and requests for additional photos of the vehicle. With us being from out of state with interest in the vehicle Annie even did a quick facetime walk over of the vehicle, highlighting the features of the | Read Full Review
9/3/2025 12:00:00 AM | Google

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