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Galpin VW of San Fernando Valley

★★★★★(66)read reviews

15421 Roscoe Blvd, North Hills, CA 91343

(818) 924-2471 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Pablo F
Lucas came through and got me the car I wanted with a great deal. Helped me get out of a bad deal from a previous dealership I’m overall happy Would come again | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ shania molina
I had an amazing experience and that was all due to a salesman named Lucas. I came in just wanting to see a car I was interested in , as a woman he made me feel safe and not taken advantage of as most of us are wary of while walking into a dealership. Lucas was so knowledgeable and enthusiastic, he helped me get into my dream car. C | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ peanutwizard
I went through a tragic car accident that required me to get a car immediately since my car was totaled and it was unsafe for me to take public transit! Lucky for me i had the amazing help of Lucas Zhou!!! He was amazing and made sure i was making the right decision and the happiest one for ME. In a stressful time he made purchasing | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ griselda henriquez
My husband and I, recently purchased a car from Luca, and we couldn’t be happier with the experience. Lucaa was incredibly knowledgeable, friendly, and patient throughout the entire process. He took the time to understand exactly what we were looking for and helped us. He genuinely cared about getting the best options and he was ther | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Ivett Navarro
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11/11/2024 12:00:00 AM | Google
★★★★★ Steve Rivera
Buying a car with Brian Zhou at Galpin was a breeze—honestly, it felt more like shopping with a friend who just happens to know *everything* about cars. From the start, Brian took the time to understand exactly what I was looking for, without any of the usual sales pitch fluff. He showed me options that made sense for my budget and n | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Tina Mitchem
A big shout out to Rudy Alvarez over at Galpin Volkswagen! He has been extremely helpful in helping our family with finding the right cars for not only our budget but cars we WANT! He goes above and beyond his call of duty! We will be sending another one of our sons to get a car from him next month! | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Tom Gonzalez
I had the best car-buying experience with Galpin Volkswagen. My salesperson Fernando was amazing! | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ Elida Hernandez
Bryan Lemus help my mom into a new car made the process so easy! He is very knowledgeable, and so great at answering all questions. | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Jesus Doe
I recently purchased a car from Bryan Lemus, and I couldn’t be happier with the experience. Bryan was incredibly knowledgeable, friendly, and patient throughout the entire process. He took the time to understand exactly what I was looking for and helped me find the perfect car that met all my needs. He genuinely cared about getting m | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Soozie Darling
Bryan L. Helped me buy my first car. I had Bryan help me buy my 2nd car as well. I highly recommend dealing with Bryan if you don’t want to feel pressured into buying a car, he made both experiences very comfortable. THANK YOU BRYAN!!!!! | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Carlos Diaz
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10/29/2024 12:00:00 AM | Google
★★★★★ Bernadette Ramirez
Gustavo was my salesperson and he was great. I thoroughly despise car shopping, but it’s a necessary evil. Everyone needs to save money/make money, so it’s always a compromise. I bought a 2021 Tiguan at 18k miles. Galpin is the only VW I know of that offers a 10/100k miles warranty, and that was important to me. Gustavo was patient | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ tassa0912
I was told it would take 3 days to look at a check engine light, which service team never did. I was told they are backed up for days. The service rep told me he would reach out to me with updates but he never followed up with updates. I called the service department and they kept forwarding me over to the service rep who never respo | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Lyle Michaud
I scheduled an oil change appointment three weeks in advance, and was told at that time that my car should be ready and finished that same day. I went there first thing in the morning, and they said it might take 2-3 days. It took 5 days to get it back (apparently their system was down). Then, the morning after I got it back, it floo | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Chris Idk
Very fast and easy process and helped me get out of my old Volks into a new one, I would definitely recommend salesman Gustavo, the man helped me a lot and always doing the most to get you into a car, just ask for Gus and he’ll help you | Read Full Review
10/5/2024 12:00:00 AM | Google
★★★★★ Vincent Terrazas
I bought a car from Herman was the best experience I have had buying car . | Read Full Review
10/5/2024 12:00:00 AM | Google
★★★★★ Brett Berger
We bought a 2024 VW Tiguan this past Monday from Alex Guzman. Very nice salesman that was patient with us as we looked at and drove several vehicles before choosing the one we did. We had to bring it in today for a couple minor things that needed correcting and Alex made sure it was taking care of promptly. Great service ! | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ ERIKA ROMERO
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10/2/2024 12:00:00 AM | Google
★★★★★ Leomel Dela Cruz
I will give this dealership a 5 star rating. Alex the sales rep is very helpfull. | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ greg kazarov
Don’t buy any cars from Galpin. Specially Galpin VW my car it’s been having issues back to back with sensors with windshield wipers with everything and they do not give you a rental car you have to pay for your own pocket. I got a text message saying that my car is ready I go and I pick it up and then the manager comes out and says i | Read Full Review
9/28/2024 12:00:00 AM | Google
★★★★★ Haley Redondo
I went in looking for a family vehicle and Robert exceeded our expectations with his expertise and patience. He showed us many cars before deciding on the perfect fitting one. I will definitely be going back to Robert for future purchases . | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Ryan Mecozzi
I had an AMAZING experience at this Volkswagen, I was helped out by a man named Robert and he was very helpful with every question that I asked him :) I was recommended by a friend to go here and I felt very confident with my purchase! | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Samantha Egan
I had a wonderful experience at this dealership! A salesman name, Robert has helped my family and I purchase our new car. He was amazing and helpful, I would definitely recommend people to search for Robert at Galpin Volkswagen!! | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Sabrina Ronquillo
My family went to Galpin to look for a family car and we met Gus. He is amazing! Very patient and very helpful! He found us the best deals! Even after sales This guy is still helping us and very accommodating everytime! If you need a new car or looking for one look for Gus! He is very hosnest and He is god sent! | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Monica Diaz
A big thank you to Guztavo Rojas! He went above and beyond helping one of my family members purchase a car. He made the process easy and made sure we walked away in something we were comfortable with. I would definitely recommend Guztavo to all my friends and family! | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ J L Garcia
Amazing customer service! Recently purchased a car for my daughter and the process was so quick would definitely recommend to work with Alejandro Guzman | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ Nicole Orellana
Got a super cute and reliable car and was helped by Alejandro Guzman who made the process so easy and such a breeze definitely recommending to all my friends and family!! | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Nao Hinoue
Just recently purchased an ID.4, and my sales person Bryan Lemus was very helpful and knowledgeable. Five star service would recommend to anyone. | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Peter Burstyn
This is the second and definitely not the last time I am going to be working with Galpin Volkswagen and especially Brian! I got a call from the sales team that they wanted to buy my 2021 VW Jetta, which I was more than happy to discuss. Brian was extremely attentive, just like he was back in 2021 when he sold us that car, and he di | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Nikki C
Seriously, I am so disappointed with this dealership. I have heard such great things about how special this place is from the service to the showroom and on and on. They had the car I wanted and kept saying what a great deal it was. What is so great about full price? My friend bought a brand new jetta in Florida for 20 grand out th | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Paul Cha
We had great service and everything was smooth. I will definitely buying again. Highly recommend. 9 month later, I have a situation with 3 years free 30 min charging with electrify America. They terminate my contract without any notice. They email me that I had violated their contract which I never knew and heard. Which is after 30mi | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Anog Makdassi
I bought a new car 3 months ago, after about a week or two they asked me to come asap and lose a day of work because they made a mistake in the VIN with another car, so my license plates and of course tickets (which were there, but luckily I checked with them before I paid) are actually from another car . After about 3 months I will | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Jack George
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8/15/2024 12:00:00 AM | Google
★★★★★ Caroline Baysac
Worst dealership I’ve ever went. When i bought my car more than a year ago here. All the staff was nice and great customer service. But when my husband brought my car 3 months ago for wheels issue, they told him everything was fine. Guess what happen to me after 5 days while driving on the freeway bringing my son to the hospital beca | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ herry budiyono
Great place to find a value pre-owned vehicle. Advertised price is without mark up and other dealer add ons. Only the usual upsell of extended warranty that they don't mind if you don't want to have it tacked on to the purchase. | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ valerie chrystal
Thank you so much Garnick for making it an easy car buying experience!!! HIGHLY RECOMMEND you!!! Don’t see anyone else!! Amazing service and goes out of the way to make it a great no hassle easy car buying experience!!! | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ julie ashley
Garnik the sales man is the one to go too! I definitely recommend this dealership to anyone purchasing a car. | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ CRISTINA G
I brought my car in on 7/31/24 for a routine 30K service and nothing major they returned the car and said everything was done nothing out of the ordinary. The following week on 8/7/24 my check engine car light turns on and I tried making an appointment, but Galpin was booked for at least 10 days. So I investigated taking my car to an | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Heather Michaud
I called Galpin Volkswagen several weeks early to make an appointment to get my car serviced. The lady on the phone said on the day I brought my car in, I would be able to wait in the lobby for my car to be finished which would take a few hours. However, when I brought my car in on the day of my appointment, the service man (Chris) s | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Michelle Gervais
This dealership has the worst service department. No matter who you deal with. They DO NOT RESPECT YOUR TIME, so unless you have all the time in the world and is okay to leave your car for days on end, then this dealership is for you. I left my car there on tuesday first thing in the morning, and was told that for diagnostic recall, | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ F Y
I sopped by at Galpin VW dealer to see if they could advise me on my VW Golf which might have an engine related issue. The service representative, Pedro, welcomed and listened to me, and explained how the diagnosis process would go. He made me feel at ease. He gave me his business card with info when I decided to have my car look at | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Nataliia Pylypenko
Terrible service!!!! I waited 4 hours for them to just change my oil. Then I paid and waited another 30 minutes because all the workers had lunch. | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ RiRi Believe
Had an amazing experience getting my car serviced by Angie Vargas on 7/10/24 in the service department. My car was ready and diagnosed in hours and ready the same day for pick up. Angie was quick, kind, helpful and to the point. Top notch customer service! - Riana | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Ariel Doron
DO NOT buy a car here or from any GALPIN MOTORS Dealerships without having a lawyer to look over the contracts. These guys are no stranger to shady business practices and lying to you in order to make some extra money. Not to mention, it took over a week and a half just to get the car READY to be repaired. If you can, avoid this dea | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Juj Randall
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7/9/2024 12:00:00 AM | Google
★★★★★ Anna Flores
I hardly give out 1 star on reviews, so I'm really sad to do so in this case. I brought my vehicle in for a diagnosis. An error message came up about the air bag. Having done my own research, it turns out that my car's exact year, make and model has an active recall on it for the passenger air bags. However, when they looked it up o | Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Yelena Ostrov
I did not have a good experience here. As a returning VW customer with my lease ending soon, I came in for a quote on a new lease. After waiting 2-3 hours, they quoted me $550 for a Tiguan, which is unacceptable considering I was paying $570 for an Atlas. This was especially frustrating since I came in with an online ad offering a Ti | Read Full Review
6/24/2024 12:00:00 AM | Google
★★★★★ Henry Ordaz
Great experience | Read Full Review
6/14/2024 12:00:00 AM | Google
★★★★★ John Pirkis
VW Galpin deliver a service above and beyond any dealer I have encountered on both the East and West coasts of the USA. There is no hard sell, no condescension! Our sales consultant, Herman Serrano was exceptional! He listened, took his time in securing the car, after care package and best price that suited us. He even took care of | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Oleg Averin
This is more of a thank you than a review. I want to express my deep gratitude to Christian! thank you brother for your help and work! It's a great pleasure to know you, thank you! if you brought your car and ended up with Christian, then know that you will get the best experience | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Catherine Garces
George Linares is my go-to guy! Great service all across Galpin | Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ griselda romero enriquez
I have had nothing but issues since I purchased my vehicle in February 2024. I purchased a 2023 VW and it’s been in the shop more than I have driven the car. The car has had 3 check engine lights come on! Took it out the lot and the second day first light came on. They refused to take the car back! Then 5 days later after receiving m | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ Scott Wilson
They ran credit after saying it would only be a soft pull, and lied to my face after all my credit monitoring app notified me of a hard pull. Salesman tried to talk us into a lower end model after we clearly weren’t making a deal on the car we wanted. A sad corral of salesman sitting around the showroom. Don’t recommend coming here. | Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ Daniela Leon
STOLEN SUNGLASSES!!! I was working with Christian when he took in my car without an appointment, without the correct paperwork, and gave me an “employee discount” just because. He seemed to be nice at the time before I noticed he gave me his business card with his personal number. When I refused to text or call him that’s when I not | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Mary Lou Force
If anyone had ever told me I would be writing a positive review for an automobile dealership, I would have laughed loud and long. But Galpin is amazing. Everyone I dealt with, without exception, was lovely, helpful, knowledgeable and professional. My 2018 golf wagon basically blew up on the freeway. It had 19,000 miles on it and the | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Steven Luna
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5/20/2024 12:00:00 AM | Google
★★★★★ Nathalie Marin
I don't even know where to being. Christian is the most amazing person to work with. He made me feel welcome and the check in was painless. I got updates and the pick up process was even more seamless. He went through my concerns and what was done. I didn't even need to ask question because he went through the whole ticket and expla | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ William Tappin
I am highly please with the exceptional services I received during my purchase experience at Galpin Volkswagen. My sales professional provided exemplary service and even went the extra mile to meet the short timeframe I had available on that day. Thanks for your service. | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Latasha Ball
My service advisor was amazing! She was very thorough and took me through every step. All of the staff was friendly.The customer lounge was clean and comfortable. | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Britney
What was such a huge problem that I never wanted to own a VW again was made right by Daniel the General Manager of Galpin. He went above and beyond and beyond again for me and as I customer I appreciate that immensely! Thank you Daniel for making my experience at Galpin nothing short of prefect. Robert was my sales person who was po | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ Javier Cobieya
BEST VOLKSWAGEN DEALERSHIP | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Arianna Navarro
WARNING THIS DEALERSHIP IS MISLEADING!! DO NOT BUY HERE. I purchased a Tiguan in 2019 and was pressured to purchase additional service packages for windshields, tires, and surface dent and scratch repairs. In the years since my purchase I realize this dealership was not honest or upfront about these packages. The “dent and scratch re | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Jayson Yalung
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5/13/2024 12:00:00 AM | Google
★★★★★ Artin Mardiroos
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5/13/2024 12:00:00 AM | Google
★★★★★ Marcos Guinet
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5/11/2024 12:00:00 AM | Google

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